12 Oaks June Newsletter

ISSUETHREEA Monthly Insight into the 12 Oaks Senior Living CommunitiesWE KNOW SENIORS!R-E-S-P-E-C-THow Mutual Respect Creates a Better Work EnvironmentThink about the things that are most important to you at work. Also realize that sometimes, those who are being disrespect-We're not talking about pay and benefits—think about what ful may not be aware of how their actions are being per-makes you happy to do your job. Maybe it's just that you enjoy ceived. They may not intend to come off as rude or dis-the actual work you do, or you like your co-workers, or your missive, but in trying to get buy-in for their idea, their excite-company's culture. What you might not think of are the things ment and passion may come off wrong. Other people can justyou take for granted and maybe don't even know you need— be very blunt, and they are usually unapologetic about it. Asklike respect. yourself if you are being overly sensitive?Are You Being Disrespected? Are You Being Disrespectful?If respect wasn't something that came to mind immediately, it Now ask yourself how you feel when you have a great idea.probably means you do feel respected andacknowledged for your good work, and You might be so excited that you will notthat's how it should be. But if you find your-self watching someone else take all the want to listen to input—even if it makescredit for an idea that you had, bringing upideas in meetings that always get shot your idea better. But when you feel pas-down, or being talked down to—especiallyin front of others, you are probably not get- sionate about an idea and go on and onting the respect you deserve. If you don'taddress these situations, they will continue. about it, you may come off as pushy,To make matters worse, if you are disre-spected in a public way (during a meeting, which can intimidate others and makefor instance) and don't speak up immediate-ly, others will think its okay to treat you that them feel like you're \"beating up\" on them.way. To deal with it constructively, you have to address it im-mediately, but keep anger and emotion out of your response. If The best way to handle this is to try toyou present an idea in a meeting and a co-worker shoots itdown, instead of letting them move on to the next idea, say keep your excitement in check. Be open tosomething like, \"Before we move on, I'd like to hear what theothers think about this idea.\" Even though you may be angry, feedback and other ideas. Maybe othersbe careful with your tone so you come off as professional, notspiteful. are excited about your idea too, and they want to help it work and be even better. Genuinely listen to others and take an inter- est in their input. You will still get credit for the original idea, but your co-workers may be able to help you fine tune it or help if you run into a roadblock. Be open to these suggestions. At times, someone else will have an idea that may not be workable—at least not in its original form. Instead of criticizing or insulting them, learn how to give feedback in a constructive way. Try to think the idea through before saying it won't work, and then say something like, \"I see what you're trying to accomplish, but I'm concerned about...\" con nued on pg. 3

Community Spotlight >>> Travis Wick Assistant ExecutiveMacArthur HillsExceptional Care. Exceptional People DirectorCombining the warmth of home with the amenities of a fine hotel, life atMacArthur Hills offers a world of possibilities. Located in Irving, TX,this brand new community is a site to see!Travis Wick serves as MacArthur Hills’ Assistant Executive Director.Working closely with the Residents and families we serve, Travisbrings a wealth of understanding and experience to our team.Having served as the Dining Services Director for another 12 Oaks’managed community, he knows the value of creating engaging socialenvironments filled with purpose and hospitality for our Residents.“There’s something new for Residents to enjoy everyday in our commu-nity,” says Travis. “I’m looking forward to learning about the adven-tures of others and doing what we can as a community to provide everyResident with a meaningful lifestyle.”Travis is the son of an Air Force sergeant and has lived in Spain,Greece, Japan, the East Coast, West Coast, and in the South. His pref-erence for warm climates brought him to Texas many years ago… andwe want to keep him here!CANCER The Perfect Month of JuneCRAB FIPWZFLYYEAGBRRCDSSBDAY VJHYAXRCPDNEEEOGAGUAFATHER ELKCUSYENOHICMASYNMRFLAG HTXISGPXDBSNHLIPEIMCGEMINI VOBUGTNPOTANFSENZDEAHONEYSUCKLE JUNEZKEAOCLJIANUIDRKJUNE TCWTGZKFATHERWYUTEXVPEARL KEIQOZEMIAILLGTGSWERROSE QCREHXGYCOKFBMFDRYKMSIXTH HFCVBRUWUKKXEPRVQZUBSUMMERSUNSHINETWINSWEDDINGS

On Location in El Paso...(L-R) Recently promoted from Vice President of El Paso to Chief Operating OfficerBruce Bucher, Regional Marketing Director of El Paso Febe Leyva, Business Coordina-tor for El Paso Toni Sisco, and Resident Care Program Manager Mariana Prado pic-tured here at the Silent Auction. In El Paso, TXR-E-S-P-E-C-T continued from pg. 1 Other Ways to be Respectfulthen ask if the person can come up with a strategy to Did you ever go to the breakroom to find a dirty sink oraddress the reason it won't work. Better yet—try to microwave? This is another way people can be disre-help make it work. Whether you lead a team or are on spectful at work. Some don't see it as disrespect, buta team, try to encourage an environment where no others do. if everyone at work keeps these things inidea is a bad idea—after all, even bad ideas can lead mind, the office will be a better place for everyone:to good ones. In fact, sometimes a company's bestideas come from an environment where people know  if you make a mess, clean it up.that. (Especially in the breakroom sink, mi- crowave, refrigerator, bathroom, etc.)A Harmonious Workplace  Don't gossip or say negative thingsIdeally, everyone you work with will treat each other about others.with courtesy and respect, whether it's keeping thebreak room clean or valuing each other’s opinions.  if someone looks like they need a hand,Remember the Golden Rule, which is to treat others offer to help carry something or at thethe way you want to be treated, and be mindful of how very least hold the door open.you treat others to avoid being disrespectful. If you feellike you're being disrespected, don't just let it go. Handle  Smile and say hello to others you runit in a professional manner. if you let someone walk all into in the hall or elevator.over you, then it will continue to happen. But if you ad-dress how you are being treated, you're doing yourself  Respond when spoken to.and the other person a favor—he or she may not even  Be respectful of everyone else's time.realize how certain behaviors are affecting you or oth-ers. (Ask if someone has a minute before you ask them a question.)  Accept cultural differences. If you think your workplace could use some help with this issue, share the ideas in this article. When every- one treats each other with respect, ideas will flourish, productivity can increase and you will develop mutual- ly beneficial work relationships.

The 12 Oaks TEAM...Finding An Agent That’s Right For You \"Our commitment to personalized service is what sets us apart,\" says Dick Blaylock, President and Owner of 12 Oaks Senior Living, a family business founded by his father, the late Charles C. Blaylock. \"When you put Residents' needs first, everything else falls into place,\" says Dick Blaylock.Dick Blaylock Linda Stanisha Next Issue Community Spotlight >>Owner/CEO Executive Admin/ComplianceKeith Ashburn Kelli SawyerPresident Senior Staff AccountantBruce Bucher Misty BlaylockChief Operating Officer HR Specialist/Accounting SupportPhillip Casteel Erika RobledoChief Financial Officer Payroll Specialist and BOM TrainerAaron Catoe and Lisa Nelson Toni SiscoSenior VP of Operations Admin Assistant (El Paso)Jack Blaylock Kristi JohnsonAssistant VP Operations Executive AssistantContact us at 214-871-2155 www.12oaks.net 5310 Harvest Hill Rd Ste 280 Dallas, TX 7523012 Oaks Senior Living**** After this issue, newsletters will be on a quarterly basis instead ofmonthly. Issue #4 will be will be sent out in September 2015.