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For Your Eyes only News Stories ~~~~~~ Ecommerce Enterprise Radio Show December 17, 2017 8:30 pm EDST 1

The tile is … Hidden keylogger found on 460+ laptop models We all know how important that we safeguard our privacy these days. Having sensitive information fall into the hands of cybercriminals is the last thing that we need. But lately, it seems like many companies don’t really care about us and our data. Millions of Americans already had their critical data stolen by hackers earlier this year through the massive Equifax data breach. We will be dealing with that fiasco for years to come. And now this …a hidden keylogger was discovered on almost 500 laptop models from one of the leading U.S. manufacturers. You might now expect this ……… But we’re talking about laptop manufacturer HP. Security researcher Michael Myng recently discovered hidden keylogging code pre-installed in software drivers found in certain HP laptop models. ……over 460 of them.2

What are keyloggers? You might be wondering, what are keyloggers? It’s a type of software that tracks everything you type into your computer, including usernames, pass- words, and your Social Security number. More advanced ones even take pictures of what’s on your screen and listen to what’s going on using your system’s microphone. And this isn’t the first time keyloggers have been discovered in HP laptops. HP said the vulnerability was discovered in its EliteBook, Envy, Pavilion, and ProBook models, among others. Remember, this is almost 500 models of HP laptops. And if you have a laptop from 2012 to now, it’s likely on the list. The company has issued an emergency patch for this keylogger vulnerabili- ty. To remove the vulnerability, make sure you have the latest version of your Windows operating system. 3

UPS Drivers To Demonstrate Against 70-Hour Work Week UPS drivers are planning to demonstrate against a 70-hour work week during the holiday season. The Teamsters Locals said UPS “is forcing a 70-hour week for drivers” which is “a nationwide issue jeopardizing the safety of drivers and the general public.” UPS failed to plan ahead and hire seasonal drivers for the holidays and instead increased the hours of regular workers to compensate. In a statement, UPS said the company “appreciates the exceptional effort of all employees during our peak holiday shipping season … “ “Our employees’ scheduled work week is in compliance with Department4

of Transportation requirements,” the company said. “Union-represented employees are paid time and one-half for work above 40 hours per week and they receive the industry’s most attractive compensation and benefits program.” They also said, “the company hires an additional 95,000 personnel to work on our facilities and as driver helpers.” The union continues to demand that the UPS “cease and desist from any implementation of a 70-hour work week.” If they fail to do so, the Team- sters threatened legal action. They said, “No package or bottom line of a balance sheet is more import- ant than the safety and well-being of our members and the general public we serve.” 5

News from Etsy For years users have urged the marketplace to provide phone sup- port especially in cases involving payments and disbursements, as well as to enable sellers to report cases of glitches and fraud. Etsy introduced limited phone support in 2013, and Silverman told sellers this week he was committed to delivering world-class sup- port – including realtime access to help by phone or live chat. Silverman said recently “Over the past few months we have been making investments to significantly expand access to more sup- port channels, and these investments are already starting to bear fruit. We introduced English-language phone support back in 2013, and I’m excited to say we just expanded it to 24-hours, five days6

a week. That’s in addition to the phone support we offer on Satur-day and Sunday between 8am and 6pm US ET.“We’re getting ready to move to full 24/7 phone support early nextyear. We’ll also experiment with new support channels in 2018.For instance, you may see new offerings like live chat as we workto bring you new ways to get help. We’ll also make it easier toquickly and easily find the answers you need on your own, if youprefer.” 7

A stolen guitar ‘derailed’ a Skokie teen’s pursuit of music. 23 years later, she found it on Ebay Nicole Pompa said she last saw her Ovation guitar 23 years ago when she was a senior at Niles West High School. When Nicole Pompa’s guitars were reported stolen in a 1994 , she lost her zeal for music but always kept her eye out for the instruments. “I hit up all the pawn shops in Chicago until the 2000s, and when I moved to Arizona, I hit up a lot of the pawn shops here.” She also checked online and signed up for eBay alerts for when any guitars fitting certain criteria were posted for sale. Then on Nov. 2, she received an alert for her blue six-string Ovation guitar, which was a surreal date in itself, she said. The Skokie burglary occurred Nov. 2, 1994 — exactly 23 years earlier. One of the pictures posted for the sale included the guitar’s serial number, which Pompa still had, and it matched.8

“I was crying and completely floored,” she said. “As soon as I saw it, I called the Skokie police. I said, ‘this might sound crazy but 23 years ago today I was robbed when I lived in Skokie and I was a minor and one of my pieces of stolen property right now is out on eBay.’” Pompa said the burglary “derailed” her life and her pursuit of music. “I was horribly devastated,” she said. “I was playing in a band at that time and my first real gig was three days later, and I got thrown out of the band for having no instruments. I continued with music but it wasn’t the same.” “The special thing about this Ovation is that there are only 52 made. It’s a 1983 Celebrity Ovation. They only made a limited number of the turquoise blue guitars.” As soon as I opened it and saw it again, I was crying. As soon as I even saw the case again, I was crying because I knew it was my case.album I was playing constantly back then.” Pompa credits police for contacting the eBay seller and setting up the re- turn of the guitar. 9

From eBay eBay CEO Devin WenigeBay CEO Devin Wenig wrote a series of posts on Facebook to thank eBay customers and employees, charities, communities, sellers and merchants, media, and finan- cial analysts. He wished them happy holidays and told them to expect big things from eBay in the New Year. Here’s his series of posts from this morning: this was a remarkable year for the world and for @ebay. We prom- ised transformational changes you could “see from space” along with accelerating growth, and that’s what we delivered. A few hol- iday/year end thanks…10 thank you to our c170MM customers around the world who we

work tirelessly for; to our employees around the world who workwith purpose and drive and courage; to the charities that it is aprivilege to support, and the communities we are a part of.A special thank you to our sellers/merchants who power our mar-ketplace. This was a year of a lot of change, and we recognizethe impact. Thank you for your support and passion. 11

eBay to Acquire Terapeak to Boost Seller Hub Functionality eBay will acquire ecommerce analytics firm Terapeak and will integrate its sup- ply, demand, and pricing data into eBay’s new Seller Hub portal. Online sellers use Terapeak data to evaluate pricing, sourcing opportunities, market trends, and product behavior across regions and their competition. Terapeak provides marketplace analytics on eBay, Alibaba.com and Yahoo! Ja- pan, and merchants can view their own sales performance across multiple chan- nels. In 2014, Terapeak introduced features to help sellers research Amazon, telling EcommerceBytes at the time that half of its users were interested in Amazon an- alytics, but it appears it no longer offers support for Amazon. In an announcement to sellers, Bob Kupbens said, “We are committed to being the best partner to our sellers as we look to create the most powerful selling platform. The integration of Terapeak’s functionalities into Seller Hub – from sales history12

and performance enhancement opportunities to price guidance and compari- sons – will continue to help eBay’s merchants scale their businesses on eBay.” Press release follows: eBay today announced that it has signed an agreement to acquire Terapeak, a Toronto-based company that uses supply, demand and pricing data to help ecommerce sellers know what to sell, when to sell it and at what price on mar- ketplaces such as eBay. Seller Hub brings valuable insights from eBay’s vast array of data directly to its sellers to help them manage and grow their business in one place – making pro- fessional selling on eBay easier. “Nearly two million sellers currently manage their eBay business on Seller Hub. Expanding Seller Hub to provide additional capabilities from Terapeak will help our sellers be even more successful and enable them to more effectively man- age their businesses on eBay,” said Bob Kupbens. 13

“eBay’s planned acquisition of Terapeak makes so much sense for everyone involved, particularly for our customers,” said Kevin North, President and CEO of Terapeak. Over time Terapeak’s capabilities will become naturally integrated with eBay’s Seller Hub, therefore becoming more robust and providing merchants with a single place to manage and elevate their ecommerce business.” The transaction is expected to close before the end of 2017, at which time Terapeak’s employees will report into eBay’s Bob Kupbens, Vice President of B2C Selling Terapeak’s employees will continue to be based in Toronto, Ontario and Vic- toria, B.C.14

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