End of Year Message 2019

2019 FREDRIK RÅGMARK Medicover is a special place, made EXECUTIVE up of fantastic, committed and MANAGEMENT CEO MEDICOVER engaged people, and together we make a difference to people’s lives TEAM DEAR COLLEAGUES every day. ACROSS MEDICOVER, ANDREW We break new ground as we set CMO new standards for how to best deliver quality healthcare across BENEDIKT our markets, and in doing so, every COO, Diagnostic Services day, we face many challenges, hurdles and new opportunities. JAROSŁAW Our success is very much a CIO reflection of our mindset as an organisation, in how to always JENNY seek to progress, overcome General Legal Counsel adversity and prosper from new opportunities. JOE CFO I believe one of Mr Winston Churchill’s many wise words well captures this “A pessimist sees the difficulty in every opportunity, an optimist sees the opportunity in every difficulty”. Medicover has an optimistic future thanks to all of You, great colleagues! A nother year is drawing to year in which we have grown our team Services division. And towards the very who had the opportunity to work with a close, and it is again my substantially: We expect to close 2019 end of the year, we will be consolidating him over the years. Although Jonas privilege to write to you all being just above 28,000 colleagues, and the Medicover Hospitals in India, which himself is irreplaceable, his vision and a year-end message. this is up from around 21,000 when the brings more than 4,000 new colleagues values live on, and their stewardship year started. into the Group. still rests with the af Jochnick family, 2019 has been another very successful who remain majority shareholders and and busy year across our markets and The growth has been achieved in many We have worked with Dr Anil and his continue Jonas’ legacy. geographies, with continued strong different areas, within existing businesses team, based in Hyderabad in southern growth. Without any doubt this is a and with new additions to Medicover. India for about three years, and we are Looking ahead to 2020, a milestone event result and reflection of the fantastic work To give just a few examples out of proud and pleased that we now come will of course be to celebrate Medicover’s you are doing, across our services and many, at the beginning of the year our fully together. With this, we add almost 25th birthday. You will be hearing more business lines. I would like to express my Diagnostic Services division welcomed 2,000 beds across 11 specialty hospitals about this during the year ahead. profound thanks to all of you for your the centre of genetic diagnostics of in three Indian states, and I would like contributions. Dr. Klein, Dr. Rost and colleagues to take this opportunity to wish all our So much has happened and changed since in Germany. In the second quarter, new colleagues a warm welcome to we launched our first clinic at Wawelska Medicover’s most important assets Neomedic, a leading neonatology and Medicover! in Warsaw in the summer of 1995. But are our teams of highly skilled and obstetrics hospital group in southern whether we are 50 colleagues, as we were engaged colleagues, and this is another Poland, became part of our Healthcare I cannot write this year-end message at the end of 1995, or close to 30,000 to you all without recalling the very sad we are now, the importance of living up Our work force includes more than 20 different departure during the year of our co- to our brand statement ‘Caring for your nationalities. It is 80 percent female; the average age is founder, vice-chairman and role model, health is all we do’ remains the same. For just above 40 and around 75 percent of our colleagues Jonas af Jochnick. Jonas died suddenly this I would like once again to thank you have at least one university degree. I am very proud and unexpectedly in late May. all, and also to wish you and your families to be part of such a diverse, young and talented His leadership and vision shaped the very best for the end of year festive organisation. Medicover and were fundamental season. in forming the values that we share today. He had a great impact upon me With my warmest personal regards, personally, and I think on many others Fredrik TRIBUTE TO MEDICOVER’S FOUNDER – JOHN JONAS AF JOCHNICK COO, Healthcare Services May 2019 – Jonas af Jochnick, “It was with great sorrow that we from Harvard, was always on the move grandchildren and of course all the Af LISELOTTE 81 years old, passed away received the tragic message that Jonas and always recognized opportunities. Jochnick family members. They meant HR Director in Stockholm. af Jochnick had passed away in May Most people can only dream of the world to him. 2019. Personally, I had the privilege founding one company that later Healthy and of working near Jonas ever since the becomes listed on a stock exchange. We will remember Jonas for his happy New Year start of Medicover, following him and Jonas was able to create two of such never ending motivation, enormous from the whole his entrepreneurship on a daily basis - success stories. Besides being the generosity, always looking at Medicover always full of enthusiasm and ideas for co-founder of Oriflame, together with the positive side and with a strong will Executive new projects and initiatives”, his brother Robert, Jonas also founded to never give up! Management Medicover. Team! Fredrik Rågmark CEO Medicover. “The loss of Jonas will be immense to Jonas was a very caring person and Medicover, both on a personal and Jonas was an extraordinary person – his charity work has spanned over professional level. Jonas’ visionary and a true entrepreneur, a fighter and decades. Together with his wife entrepreneurial leadership contributed a leader but also a father, husband, Christina, he created the Jonas & in a fundamental way to Medicover’s father-in-law, friend and mentor for Christina af Jochnick Foundation, success and its corporate culture, many people. A person one can admire that will impact the world for years to something we will cherish on our endlessly for his optimism, energy, come. journey ahead”, curiosity, intellect and big heart. Jonas, who was a well educated man However, most important to Jonas Fredrik Stenmo, Chairman of the Board with both a law degree and an MBA was his family - his wife Christina of Medicover. and their four children, their many CARING FOR YOUR HEALTH IS ALL WE DO

2 page BUSINESS HIGHLIGHTS BENEDIKT The work you do has the VON BRAUNMÜHL power to change and save lives. Diagnostics reshapes COO, DIAGNOSTIC SERVICES medicine, opening roads to a new era in healthcare. Passion, science and technology make us great and I’m proud to share these exciting times with you into the next year and beyond. SHAPING THE KEY TRENDS FUTURE IN TRANSFORMING DIAGNOSTICS DIAGNOSTIC SERVICES IN 2019 One of the greatest advances of We also made advances in our times is that we live longer digitalisation, launching the Patient QUANTIFIED SELF. Self-tracking with and healthier lives. A system and Doctor Cabinet projects, as well technology. Consumer engagement and built on sustaining well-being rather as developing online functionalities expectations of healthcare are growing, as than treating disease determines us such as pre-ordering which is being individuals are actively seeking information to come with devising new solutions rolled-out in some of our markets. about their health status. to meet these changing needs. Our business impacts millions of people So, what will the future look like? PRECISION MEDICINE. Disease treatment and it is our mission to deliver the and prevention that takes into account highest level of healthcare in all the All the initiatives that we have individual variability in predisposition, markets where we operate. already started are far-reaching, genes, environment, and lifestyle for each as we plan to achieve a wider person. It will allow doctors to select personalized treatments based on a genetic In 2020 and beyond, our drive will continue to understanding of their disease. be the active transformation of our business and the integration of technology to power our DIGITALISATION. Technology transforming knowledge and provide diagnostic of a higher the way people manage their health. quality for our patients. Companies have to meet patients where they are - through portals, health apps, or This year has been very dynamic global footprint and a position remote patient monitoring, encouraging also for our division as we continued to at the forefront of innovation in the preventive care. transform our organisation, use our diagnostics. Moreover, through resources more efficiently, build new innovative collaborations with tech POINT OF CARE TESTING (POCT). capabilities and embrace technology. start-ups, we’re assessing the Point Near-patient testing or alternate-site Our initiatives aim to provide of Care Testing, and the areas where testing, the ability to provide patient testing accessible, sustainable healthcare, Artificial Intelligence advancements outside of the laboratory, through solutions by promoting early diagnosis and can support our goals. Furthermore, like self-testing kits or easy-to-use analysers prevention. the focus on Functional Medicine in the doctor’s office. will allow us to treat patients by Genetic testing is at the core of the addressing the root cause of disease, (For more information please see page 6) new era in medicine. We are very in an integrated manner. proud to have a robust setup and some of the most brilliant scientific In 2020 and beyond, our drive teams in Europe contributing to will continue to be the active making advanced testing more transformation of our business and accessible. Pooling our resources from the integration of technology to our labs in Martinsried and Berlin, power our knowledge and provide we have a comprehensive product diagnostic of a higher quality for portfolio benefiting all the markets, our patients. It’s an exciting time which will continue to grow strong. to be in our business and I want to thank each and all of you for We rebranded Synevo Central Labs your commitment to science and into Medicover Integrated Clinical healthcare, your dedication and Services (MICS), an innovation hub passion for the work you do. contributing to the general patient care through a research-oriented As another year draws to a close, approach. Precision medicine take a minute to think about the real advances allow diagnostic and impact the work we do together has treatment of the highest precision in the world. And know we are only level based on patients’ profile. getting started. CARING FOR YOUR HEALTH IS ALL WE DO

BUSINESS HIGHLIGHTS 3page Medicover is an amazing JOHN place - we enable life, we STUBBINGTON save life, we maintain and improve life every day which COO, HEALTHCARE SERVICES is a noble cause and is only achieved because we have fantastic people who are committed and care deeply for the customers we serve. So proud. KEY TRENDS SHAPING THE TRANSFORMING FUTURE IN HEALTHCARE HEALTHCARE SERVICES IN 2019 This past year has been filled with fitness club network in Poland and DIGITALISATION. Technology new events contributing to the together this year we have opened sports transforming the way people manage development of the Healthcare facilities in three cities in Poland. their health. Companies have to meet Services division. First and foremost, patients where they are - through portals, I would like to thank all employees. It We are also constantly developing health apps, or remote patient monitoring, wouldn’t have been possible without you! e-health tools that help provide encouraging also the preventive care. access to our services for patients. The The acquisition of the Neomedic Group e-prescription turned out to be a great ROBOTIC-ASSISTED SURGERY. was an important event for us this year. success. Within a year of its introduction A breakthrough in the quality of doctors’ This is a strong addition to the hospital in Poland, our doctors have issued over work and patients’ lives. Modern segment, including in the Małopolska a million e-prescriptions. For a year now, diagnostics and advanced treatment. region. The presence of Neomedic also our Medicover Pharmacies accept hospitals will definitely help Medicover and process e-prescriptions. In Romania, ROBOTIC PROCESS AUTOMATION (RPA). provide a wide range of neonatal and at The Bridge clinic, we have created an The use of software with artificial obstetric medical services to patients. e-reception for patients, which allows intelligence (AI) and machine learning I am also very pleased that we have them to save time and avoid queues. capabilities to handle high-volume, rebranded 11 hospitals belonging to the repeatable tasks that previously required Max Cure Group in India. Thus, we have One of our key priorities is ensuring humans to perform. made an important step to ensure brand that patients are satisfied with the care consistency and strength. we provide, but more broadly we want IMPROVING PATIENT EXPERIENCE. to ensure a positive ‘clinical outcome’, No matter how new and updated the In our industry, preventive healthcare is i.e. a good health result for the patient. technology may be, patient experience is important, which is why we engage in This is why we are constantly improving the ultimate factor that will directly impact various activities to teach our patients the quality of our services, providing the success of any practice. how to care for their health. Our experts patients with modern medical solutions in comment on this topic in the media and terms of equipment, as well as diagnostic (For more information please see page 7) in the educational materials available for and treatment methods. At Medicover patients on the website, in newsletters hospitals in Poland and Romania we and social media. We also focus on have Endometriosis Clinics – there, prevention in our business offer. For we treat one of the most prevalent business customers, we have created a gynaecological disorders, which is also Comprehensive Benefits Offer combining the most common cause of female medical care, sports packages and a infertility. On these markets, we also benefit platform. perform procedures using the da Vinci robot, which allows minimally invasive We are constantly working on providing and precise treatments. To strengthen our clients with good access to medical our competences, we also collaborate care. For this reason, we expand both with reputable medical centres at organically and through acquisitions. home and abroad. In 2019, the Paley “Caring for your health is all we do” – this is our mission. My wish for all of us is that we are even more successful in fulfilling it next year. In each of the markets in which we European Institute became a partner of operate, we have opened new facilities – Rehasport Clinic, which specialises in in Poland, two medical centres, three treating congenital malformations of the optical showrooms and seven dental skeletal system in adults and children, clinics, in Romania we opened The limb lengthening, and general paediatric Bridge, a multidisciplinary centre, as well orthopaedics, while the Damian Medical as two new clinics in Ukraine. We are Centre signed a contract with the also expanding through acquisitions, Children’s Memorial Health Institute in especially in dentistry, where this Warsaw to provide highly specialised year we acquired 9 clinics. We are the medical care for children. largest ivf provider in the Delhi area. We also strive to provide the highest “Caring for your health is all we do” – quality services to those holding our this is our mission. My wish for all of us sports packages. This is why we have is that we are even more successful in collaborated with the popular Calypso fulfilling it next year. CARING FOR YOUR HEALTH IS ALL WE DO

4 page 2020 – THE YEAR OF THE NURSE AND THE MIDWIFE DR ANDREW Get to know some of the nursing VA L L A N C E - OW E N care roles at Medicover. CMO (CHIEF MEDICAL OFFICER) OUR NURSES AND MIDWIVES SHARE THEIR INSIGHTS: 2020 AS INTERNATIONAL GEORGETA CLINCIU YEAR OF THE NURSE AND THE MIDWIFE Senior laboratory nurse Synevo Romania (laboratory), Constanta I n 2020, the World Health Organisation Medicover has a strong history of support (WHO) is launching the first ever for the nursing and midwifery professions. The nursing career has chosen me. I’ve been drawn to the International Year of the Nurse and the Both our Healthcare and Diagnostic Services diagnostic laboratory specialty since high-school. Being able to Midwife which will be a celebration of the divisions have, among others, collaborations see the whole process: from the biological sample to cellular level benefits that nursing and midwifery bring to with universities involved in nurse and information, while working for Synevo, the best lab in the market, the health of the global population. As the midwife training, and we will be promoting has been a fascinating experience. When I joined Medicover in WHO Director-General said: “These two health those activities during 2020. 2000 I transitioned from the state to the private system, feeling professions are invaluable to the health of enthusiasm, but also fear. I accepted the challenge and helped set people everywhere”. In addition, our Medicover Foundation up a state-of-the-art laboratory. supports the Queen Silvia Nursing Award, At Medicover, we have the full spectrum an annual scholarship awarded to nursing DMYTRO BODNARCHUK of health care settings in which nurses and students who have contributed with midwives care for individuals of all ages, families, innovative ideas that will improve elderly and Anesthesia administration assistance groups and communities, sick or well. Scrub dementia care. It was founded in Sweden in Medicover Ukraine (clinic), Lviv nurses, neonatal nurses, nurses in collection 2013 as a gift to Her Majesty Queen Silvia of facilities are just some of the many roles they Sweden. Since I was six I ushered in church and was preparing to enter a play throughout the patient experience. We seminary, but I was always fond of biology and chemistry. By the are delighted to use this opportunity and bring So, as we approach the end of school I had to choose whether I should tend to bodies or some examples of their great work closer to International Year of the Nurse and souls. I chose to be a nurse as it lets you heal both. The happiest you, showing how much we value them. Across the Midwife, a big ‘thank you’ to all moment was being asked to join the Intersono-Medicover surgery Medicover, we have around 4300 nurses our nurses and midwives across the team. Working in surgery means get to do what I love every day. As and midwifes. They are a fundamental part of company and best wishes for 2020! a result of our team efforts, patients become healthier and happier! our workforce, working in our very front line advising, caring for and treating our patient KATARZYNA SUCHENEK customers day in and day out. Vaccination station nurse We must always remember who we are Medicover Poland (clinic), Warsaw here for. As Don Berwick, past President of the Institute for Healthcare Improvement I didn’t choose this career by accident. I knew I wanted to do this and inspirational speaker on quality in and that I would be good at it. My mentor is my mother who has healthcare, said: “We are guests in our worked in this profession for 35 years. My decade-long work at patients’ lives” Medicover showed me that being a nurse is not always about spectacular achievements, but comfort, stability and a sense of Andrew Vallance-Owen, CMO accomplishment. I know that I am needed, important and valuable to both my patients and doctors. TAMANNA KATHURIA OT (operation theatre) Incharge Medicover Fertility (clinic), India Nursing is a noble profession and plays an important role in patient care: I can help patients through their medical journey. Medicover Fertility is a wonderful platform for helping couples become parents: I have many beautiful memories of once childless couples who were later proud, smiling parents with babies on their lap. My best memory is when Medicover recognised my selfless services and leadership quality, designating me to be in-charge of the operating theatre. YULIA BUCHYNSKA Pre- and post-surgery/intervention assistance Medicover Ukraine (clinic), Lviv I have always envisioned myself in the medical field. Being a nurse and helping people, is noble and useful. Getting transferred to the operating theatre (OT) was probably the happiest moment for me at Medicover, but I’ve experienced plenty of other joyful moments, such as rejoicing positive news with the couples who struggled to conceive, or being able to participate in the exciting Run Medicover Run initiative. AGNIESZKA DANAJ Midwife, assistance for patience with gynaecological conditions Medicover Poland (hospital), Warsaw My godmother’s stories about the joys and emotions accompanying her work as midwife is what inspired me to choose the same career. I, too, experience exceptional joy and satisfaction, and every day is a great memory. What motivates me even more is meeting satisfied mothers who choose to give birth with us again. My motto is: “Look after your patient as you would want to be cared for”. EWELINA BIEŃCZYK Surgical nurse, pre and post-surgery Medicover Poland (hospital), Warsaw At Medicover, nurses are given plenty of independence in their work - we have more and more rights and we are given opportunities to grow. I also value this place because of the great team which is a pleasure to work with. There is always something happening at the surgery department and I have thousands of little memories related to this place. MIHAELA TIMOFTE Nurse - maternity coordinator Medicover Romania (hospital), Bucharest I chose this career 33 years ago following my parents’ advice. Over the years, I learnt that it was the best choice. The innocent gaze of each newborn, the thank you from a mother, the tears of a father, the joy in the grandparents’ eyes make my work more pleasant every day. All these emotions as well as working together, in a super team, is what motivates me every day. CARING FOR YOUR HEALTH IS ALL WE DO

2020 – THE YEAR OF THE NURSE AND THE MIDWIFE 5page WHO WAS FLORENCE Get to know some of the nursing NIGHTINGALE? care roles at Medicover. 2020 sees the 200th anniversary of the birth of Florence OUR NURSES AND MIDWIVES Nightingale – a British nurse, statistician, and social reformer. SHARE THEIR INSIGHTS: She was the foundational philosopher of modern nursing. KSENIA SEMENOVA Nightingale was put in charge of nursing British and allied soldiers in Turkey during the Crimean War. She spent many Instrument sterilisation, execution and control hours in the wards, and her night rounds giving personal care Medicover Ukraine (clinic), Dnipro to the wounded established her image as the “Lady with the Lamp.” Her efforts to formalize nursing education led her to Being a nurse is cool! You get to help people recover physically, establish the first scientifically based nursing school—the emotionally and spiritually. Whenever I see a smile on a patient’s Nightingale School of Nursing, at St. Thomas’ Hospital in face, I think that choosing to be a nurse was the right thing to London (opened 1860). She also was instrumental in setting do. The happiest moment is a positive hCG (human chorionic up training for midwives and nurses in workhouse infirmaries. gonadotropin) test on the 14th day after an embryo transfer - She was the first woman awarded the Order of Merit (1907). absolutely exciting!!! International Nurses Day, observed annually on May 12, LIDIA CISKOWSKA-FORNAL commemorates her birth and celebrates the important role of nurses in health care. Nurse in collection facility Medicover Poland (clinic), Warsaw Source: www.britannica.com My personal situation at the time is what made me choose this QUEEN SILVIA NURSING career but as soon as I started working, I knew I made the right AWARD (QSNA) choice. At Medicover, I mainly specialise in drawing blood. The best part of my job is establishing a connection with a patient to The QSNA is a scholarship for nursing students 2017: “Forget me not box” - a box for people help alleviate their stress related to the blood test. I am especially who present the most creative ideas on how with dementia to store reminders of their pleased when our youngest patients leave the office with a smile to improve the care for the elderly & dementia past, e.g., photos or books, etc. The box then on their faces. patients. Poland is the third country, after becomes a precious resource for nurses to Sweden & Finland, to host the competition use when they look after the patient. ANDRIANA ODYNAK which is organised since 2016 by the Medicover Foundation. 2016: “It is never too late to dream” – Nurse assistance gamete (sperm or egg) donation a number of ideas on how to involve non- Medicover Ukraine (clinic), Lviv QSNA AWARD – WINNING IDEAS: governmental organisations, social assistance centres & local authorities to give joy to Choosing Medicover as a workplace has changed my life: it is a 2018: “Letters to a friend” - a postal service seniors by fulfilling their dreams. successful company providing the best healthcare for its patients enabling a regular exchange of correspondence and the best working environment for its employees. So many between nursing home residents & volunteers In 2020, we will present to you the winner great things happen here daily! I acquire extensive knowledge to help to improve the emotional wellbeing of of the 2019 edition. of donation procedures and, as a professional, I always strive to senior citizens who might otherwise feel lonely. demonstrate dignity and respect when looking after patients. MONIKA ZALEWSKA Cardiac nurse Medicover Poland (hospital), Warsaw As a child, I lived near a hospital and I was fascinated by it and the staff who worked there. Plus, I’ve always liked to look after my loved ones. Becoming a nurse was a natural step. I have many good memories of working at Medicover. I met wonderful people, learned many new things. I feel great satisfaction when the patient recovers and thanks me for saving their life. VIORICA ZABOROT BDP (blood drawing point) nurse Synevo Moldova (laboratory), Chisinau For me, being a nurse is one of the noblest professions. It gives me a spiritual fulfilment, an immense joy of being useful and helpful to a suffering person who needs not only medicines and examination, but also care from a well-trained and empathetic person. One of the most beautiful moments I recall with the company was the training session that took place in Covasna. I could feel the strong team spirit of Synevo and I was proud to be part of it. CRISTINA CIOBANU Operational coordinator – Head of Paediatric Nurse Medicover Romania (clinic), Bucharest From my earliest days I wanted to be a healthcare professional. As a child, I used to play with syringes and stethoscopes, so it was natural to become a nurse. My objective was to ease patients’ pain and suffering, to be a life saviour and offer empathy and support to those that need them. So, on one day of 2011, when I was appointed an operational coordinator - Head of Paediatric Nurse - brought me joy and satisfaction that my work was recognized and appreciated. URSZULA SIBILSKA Scrub nurse Medicover Poland (hospital), Warsaw I knew I wanted to help people since primary school, and I strove to achieve it. From my work at Medicover I most remember the first caesarean section I assisted. It was a difficult case: running around, nerves, anticipation. But in the end, we managed to save both the child and the mother. A real miracle of birth. A mother’s smile and joy are priceless. It’s moments like these when I see that my work, effort and dedication make sense. MADALINA NICULESCU Midwife at maternity unit Medicover Romania (hospital), Bucharest My family birth stories, especially the one of a beautiful and easy delivery experienced by my mother thanks to the midwife who supported her inspired me to help women in labour and be part of the ‘miracle of life’. The first cry of a newborn brings happiness and fulfilment not only to the new mother and her family, but also to the midwife who contributed to it. The bond developed between a mother and her midwife can become just as memorable, especially when you see the patient again, supporting her through her second pregnancy. CARING FOR YOUR HEALTH IS ALL WE DO

6 page BUSINESS HIGHLIGHTS SHAPING THE FUTURE IN DIAGNOSTICS For more information please see the message from Benedikt on page 2 MEDICOVER GENETICS POCT WEBSTORE/ G enetic diagnostics is emerging We offer a complete solution for PATIENT CABINET/ as standard practice in several couples interested in conceiving P oint-of-care testing (POCT) can be a very DOCTOR CABINET medical areas, including or pregnant mothers who want convenient alternative for patients to oncology, reproductive medicine and to be informed about the health perform diagnostics so we have to find the I n a time when patients want everything now, it’s rare hereditary diseases. At Medicover of the unborn baby through non- best way, how to deal with this trend. In 2019, we crucial for us to provide them information and Genetics, we develop product invasive pre-natal testing (NIPT), like increased our focus on this industry by assessing easy access to purchase tests online. To fulfil portfolios such as: VERACTIY and VERAgene tests. several young companies and start-ups as part of this need, the eCommerce team coordinates the our new Innovation Process. Meanwhile we have launch of the webstores across the Diagnostic Pan-hereditary cancer panel testing Empowered with information, a very good understanding of the customer needs, Services countries. The development of an online the risk of developing a specific healthy people and patients can market dynamics and potential ways on, how to application for patients and doctors is on-going. In cancer type, make personalised decisions based integrate POCT into our offering for patients. We are on their individual genetic makeup. constantly discussing with these potential partners, 2020, patients will Somatic panel for cancer patients to Medicover Genetics takes pride in how to collaborate to offer this new possibility of be able to manage determine if they can benefit from offering a complete solution to the diagnostics to all our customers and make sure we their health easier, existing therapies, and patient, coupling medical expertise, do not compromise on the high-quality standards using a professional genetic counselling and testing - we are setting in diagnostics in our markets. online tool – Patient Large portfolio for rare hereditary thereby going above and beyond the Cabinet. Health diseases. genetic test itself. history in one place, easy to read health MEDICOVER dictionary, family INTEGRATED manager functionality CLINICAL are some of many SERVICES advantages that we (MICS) work on. Doctors will also have a MICS represents an innovation and a dedicated team with a strong quick outlook on all background in molecular genetics patients, their health hub and a liaison between Medicover and medical diagnostics to offer status and results and the pharma industry, contributing high-quality services to business through the Doctor to the general patient care through a partners from pharma, diagnostics, Cabinet. An Artificial research-oriented approach. Precision biotech and academia. Through these Intelligence driven Medicine is one of MICS’s strategic collaborations, we bring a major Diagnose Support contribution in developing drugs Tool for better and pillars. IMGM Laboratories – our and solutions which help developing faster diagnosis is in targeted treatment for patients. our future plans. dedicated genomic service laboratory, combines a broad technology portfolio BLOOD Synevo Ukraine is continuously working on designing DRAWING the best customer experience when visiting a BDP. Within current year, major BDPs were equipped with modern queue managing system, which decreased the waiting time and improved the speed of service for more than 50 percent of customers all over Ukraine. POINT (BDP) It is important for every customer-centric organisation to listen to the “voice of the customer” and in 2019, Synevo Ukraine made one more step towards that goal - EFFICIENCY implemented a tool that allows customers to give instant feedback about their impressions from a visit to BDP in a quick and technological way using a mobile phone. All comments are scrutinized and used as guidelines for further service improvement. CARING FOR YOUR HEALTH IS ALL WE DO

BUSINESS HIGHLIGHTS 7page SHAPING DIGITALISATION THE FUTURE IN HEALTHCARE Technology transforming the way people manage their health. Companies have to meet patients For more information please see the message from John on page 3 where they are - through portals, health apps, or remote patient monitoring, encouraging also the ROBOTIC-ASSISTED SURGERY preventive care. A breakthrough in the quality of doctors’ work and patients’ E-PRESCRIPTION lives. Modern diagnostics and advanced treatment. E-Prescription is another digital solution for patients of Medicover DA VINCI Poland. In developing this solution, we collaborated with the Ministry of Health and Medicover pharmacists, which ensured we designed Medicover Hospital in Warsaw, as a quality product. Experience shows that patients accepted this tool one of seven institutions in Poland, immediately and use it frequently. The reason for this is time saving has the most advanced robotics – ordering and collecting prescriptions does not require a visit to system in the world. Operations the doctor, convenience – prescription goes straight to the e-mail, performed using the da Vinci robot and a sense of security – the risk of making a mistake by the doctor are characterised by exceptional is limited. So far, over a million e-prescriptions have been issued in precision and low invasiveness. our medical centres. Currently, 85 percent of our physicians issue In 2019, we performed over 400 electronic prescriptions. radical prostatectomies using the robot. It is the most modern and MyID technologically advanced method of prostate cancer treatment. A Patients of Medicover Poland may use the patient’s portal and mobile year ago we performed the first application to schedule appointments, but above all to take advantage in Poland mitral valve surgery of of telemedicine services. Prior to this December, in order to gain this type, including surgery of access to these features, they had to visit the reception desk of the abdominal hernias using the da medical clinic or send signed regulations to Medicover. Now, with the Vinci robot. Robotic surgeries are a new my ID tool, they can confirm their identity online and ensure their great benefit for patients: reduced sensitive data are well protected. This confirmation is done through pain, shorter hospital stay and online banking based on the data that was previously checked by a reduction of infection in surgical trusted entity – an identity provider, e.g. a bank. This is a solution wounds. thanks to which patients throughout Poland will have easier access to our telemedicine services, which already account for nearly 40 percent of all Medicover visits. IMPROVING PATIENT EXPERIENCE SAM, THE ROBOT No matter how new and updated the technology may be, patient experience is the ultimate factor that will directly impact the success of any practice. SUGAR PROJECT Medicover Dentistry supports based on discovery and deep for teeth a part of our lifestyle?”, The first robot capable of ROBOTIC PROCESS the SUGAR ME310 project understanding of the needs of which aims to change the automatically registering new AUTOMATION (RPA) dedicated to the most talented the recipient. perception of dentistry. Students subscribers, managing the students from all over the participating in the project visited contracts and benefits of the is the use of software with artificial world! This prestigious Students from the project our company, where they learned subscribers and insurers has intelligence (AI) and machine learning programme is implemented have already started working how Medicover dental clinics been created for Medicover by capabilities to handle high-volume, by the best universities in the on the challenge of Medicover work. The results of the team’s Connections - a leader on the repeatable tasks that previously world to create innovations Dentistry: “How to make caring work will be known next summer. digital transformation market in required humans to perform. Romania. The SAM (Subscriptions Assistant Manager) robot- based on RPA (Robotic Process Automation) technology, has been developed by UiPath – a global tech company from Bucharest to streamline operational processes and excel in customer experience. The automation will significantly reduce the processing time, also ensuring the quality of the records with zero errors. In addition, colleagues in Romania who handled the manual implementation of these processes will now be involved in less repetitive actions, which bring direct benefits to clients. CARING FOR YOUR HEALTH IS ALL WE DO

8 page BUSINESS HIGHLIGHTS LISELOTTE People today look for more BERGMARK than a job. They look for a purpose and a chance to make a HR DIRECTOR difference. At Medicover caring for people’s health is all we do. I think it is hard to find a better place than Medicover when it comes to every day being able to say that you made a difference for someone and for the society. One cannot be anything else but proud! I n 2019, Medicover launched a new, users is available in 5 languages – focusing on how aligned the behaviours MEDICOVER common Performance Management Polish, Romanian, German, Ukrainian that led to the actual result were with CODE System called REACH. and English. the Medicover Values. This means that it is not only what you achieve but OF CONDUCT With REACH, we have introduced an To support managers with the new how you achieve it that counts. annual process in which our managers approach to Year-End discussions we T his year we have suppliers and the market as and employees, at the begCMinYnKi:n1g00o-7f2-0-6 haCvMeYKd: e80v-e8l-o1-p0ed a training offering For the first time, a consistent implemented the updated a whole in how they conduct the year, set objectives (InRdGiBv:i0d-u73a-l150 wRhGiBc:h0 i-n16c7lu-2d25es an eLearning video company-wide approach was taken Code of Conduct business, as well as giving Contributions), having on#P-gA00No4Ti9nO9gN6E: Reflex Blue an#PA0d0NAaT7OoEN1nEe: 2-9d9a5yCworkshop covering leading to a training plan that expects policy in all our entities and our customers the assurance dialogue (Continuous Conversations) topics from how to have a productive, to train over 600 managers from developed an e-learning that that they buy services from during the year on the progress, and future-focussed year-end discussion, November 2019 until February 2020. during next year will be offered a conscious and sustainable finishing the year evaluating the results. to managing difficult conversations, to all employees to increase company. Through these dialogues we enable managing unconscious bias, giving and During the coming year, we will awareness and understanding everyone to receive feedback on receiving feedback. Performance will continue to implement REACH further for the Code of Conduct. The Throughout next year their contribution to business success now be evaluated by “what and how” and deeper into the organisation e-learning will, as the Code of you will see different through continued development. people achieve. Where the “what” as well as continually supporting Conduct itself, be available in communications and focuses on what someone has achieved our leaders in their development as 11 languages. receive more information on REACH, with now over 5,600 active and with what result, whilst the “how” is people managers. Medicovers Code of Conduct Medicover’s Code of as a support for all of us to INTEGRIT Y PASSION FOR QUALITY ENTREPRENEURSHIP EMPOWERMENT TEAMWORK Conduct is our group have good understanding common policy that of the Code of Conduct and I am proud to be part We are all part of To cope with supports our work and to ensure that our suppliers of an organisation the team delivering uncertainly and thrive guides us to make sure that and customers can rely on us having such committed healthcare to our patients we shall combine we always do business with being a company that stand and professional co- and clients, whatever our our strengths, share high ethical standards and by our values and word. workers, where every role, from front line to knowledge and in compliance with laws little team together administration, whether passion. Forget about and regulations. No matter Welcome to read more adds up to one great it be payroll processing, the borders :-) where you are located, about our Code of Conduct Medicover team accounting or purchasing. the fundamental values on Medicover’s Intranet, contributing pure Without the whole team Jarosław Urbańczyk, CIO in Medicover’s Code of where you also can find passion for quality. our front line doctors and Conduct supplement your information on where to I look forward to yet medical staff would not sound judgment of what is turn in case you find that another exciting year be able to do the great right and what is wrong. At someone or something is with Medicover. work they do. Medicover, we strive to do working in breach with Be proud of the healthcare the right things, care for Medicover’s Code of Jenny Brandt, we deliver every day as a people and environment and Conduct. team, as an organisation. reflect over consequences General Legal Counsel before taking action. Joe Ryan, CFO We want to act in a transparent and correct way for us to be able to say that we have “clean hands, a warm heart and a clear conscience”. This is crucial for all of us and for Medicover’s success and reputation in the market. If we lead the way by conducting business in a fair and responsible way – we know that we make an impact. We can impact our STAY TUNED FOR VALUABLE COMPANY INSIGHTS AND UPDATES! MEDI COVER.COM www.linkedin.com/ company/medicover www.medicover.com

1 page RUN MEDICOVER RUN – TOGETHER AS ONE “I am happy to see so many of you enjoy running with RMR international runners in the 2019 THANK YOU to all our & make it a healthy habit. As a healthcare race in Chisinau! Impressive! Congratulations colleagues in the RMR host company we care for others, but we should & keep it up! countries who have helped to equally care about our own health and wellbeing. make it happen! And that’s why, among others, RunMedicoverRun No matter whether you are an “occasional runner” (RMR) initiative has been cultivated at Medicover”, or a “frequent runner”, keep running or doing any Ukraine says Fredrik Rågmark, CEO Medicover and a big other physical activity to improve your health and supporter of the RMR initiative. be a great Ambassador of Medicover. Everyone Kiev 6.10 is welcome to be part of RunMedicoverRun, and We can see an amazing growth of running within we hope to see more of you signing up for the Medicover since the launch of the RMR project next edition to keep the positive trend! 4 years ago. In 2015, 10+ runners and, last year 100+, in 2019, almost 170 runners joined Apart from the values such as team spirit, the RMR project! Since last year, our running empowerment, or networking which our community has especially grown in Moldova, runners list when sharing their RMR experience, Serbia and Belarus. Around 50 percent of the they mention getting to know our company: total Synevo Moldova’s team participated jointly Healthcare Services and Diagnostic Services. EACH EDITION INCLUDES SITE TOURS AS IN 2019: Germany Poland Moldova Romania Berlin 25.08 Warsaw 31.08 Chisinau 29.09 Bucharest 13.10 With more than 3,000 different Medicover opened its first hospital Synevo Moldova owns the only A paediatric blood drawing point Synevo Central Laboratory in Bucharest parameters available in the portfolio, in 2009 in Warsaw, which currently blood drawing point (BDP) in (BDP) with VR (virtual reality) glasses is the reference laboratory and regional IMD Germany nearly covers the is the country’s largest private Moldova dedicated specifically used to reduce children’s stress hub for five countries: Romania, complete spectrum of laboratory multidisciplinary hospital. to children and newborns. during procedures. Bulgaria, Moldova, Serbia and Georgia. medicine. 8 FACTS &GETROUFFNTH!E SOFA “Hey, where are you going?”, little Susie asked her dad as he was lacing up his running shoes on a cold, wet Sunday morning. “Running,” he said. “Why?” ABOUT Susie asked. RMR 2019: And he started wondering why… He didn’t really want to go. His body was 4 host cities: still jarring from the shock of being hauled out of the comfort of his cosy bed. Berlin, Bucharest, Kiev, Warsaw But something was making him go. Our runners share their own motivations: 1 RMR extra! Each path represents a new beginning, new I’ve always run – it’s like a personal theraphy for Chisinau (Moldova) encouragement, new realisation and personal mind & body. Running might not be for everyone, development. It helps overcome the multitude of but everyone needs to take care of themselves! 10 countries involved: barriers in our daily. That’s why I run. Belgium, Belarus, Bulgaria, Georgia, Germany, Moldova, Adriana Stirbu, Diagnostic Services, Moldova Patryk Janke, Healthcare Services, Poland Poland, Romania, Serbia, Ukraine Anesthesiologists work indoors for extended periods Running makes you happier, freer, it boosts your 65 international runners, of time alert to treat patients in an emergency. It is key motivation, unites, keeps you fit and, in the first including 15 WildCard to have a good mental rest. When jogging, instead of place, healthy. I am more conscious of what I eat. challengers! fatigue, I feel an influx of strength & positive emotions: A perfect way to de-stress and unwind. the brain relaxes best when muscles are at work. 120+ non-host runners! Sandy Werner, Diagnostic Services, Germany Ivan Myhal, Healthcare Services, Ukraine 1st International full marathon As a father of two, I need to stay physically & mentally runner in Bucharest Running motivates: it gets you out of your comfort fit. As a runner I don’t need a pitch or a team, I can zone. It is a great stress reliever, making you feel run anywhere & anytime, and nobody will judge my In total, almost 2,000 km emotionally sane. So run on the days when you can’t performance. So put on your running shoes and GO!!! covered which is comparable to find your spark & end up feeling significantly better. the distance between Berlin and Bosko Misita, Diagnostic Services, Serbia Athens Yanina Todorova, Diagnostic Services, Bulgaria The RMR event helped me to understand myself, 0 injuries! I am not a sports person and I was afraid I would not and test my willpower. And there is no better way finish the RMR race. But after 10 km I felt I could run of exploring a city than by running through its most for another 10. I feel motivated to kick-start a healthier beautiful spots! lifestyle. If I can do it, so can you! Varvara Astapchyk, Diagnostic Services, Belarus Ioana Halac, Healthcare Services, Romania CARING FOR YOUR HEALTH IS ALL WE DO

LET’S CARE MORE - SUSTAINABLE RUNNING 2page HOW TO BECOME Sustainability isn’t a concept that’s really A MORE SUSTAINABLE given a second thought when it comes to RUNNER running. While running is a simple sport that doesn’t require a ton of gear, the reality is that we continually use up our clothing, shoes, or nutrition, typically sending the leftovers, like single-use plastic, to a landfill to sit for decades. Just multiply that by millions of runners (and still growing) around the world! Here are some simple ways to incorporate more sustainable practices in your running lifestyle: 4 GO PLOGGING 1 QUIT A PLASTIC In Swedish, “Plocka Upp” means “pick up,” as in, HABIT WHENEVER “pick up litter.” Mix it with jogging and you have POSSIBLE “plogging.” It’s a great way to beautify a place you love while you exercise. Take a bag, some gloves, Invest in a lightweight reusable water and set out plogging when you’re ready for a bottle to take on your runs and even low-key run, or want to get in some extra miles. during races. If you don’t want to live in a Or organise a monthly group around picking up world where you unknowingly consume a trash for more affected areas. credit card-sized amount of microplastic per week, consider the ways you can You don’t have to be a runner to go plogging. alter your habits. Businesses will follow You can combine strolling with your friends or consumer demand. walking your dog with this health trend invented in Sweden. A New Year’s resolution: one piece of litter every time you’re active outdoors! Let’s prove plogging is more than just a fad! 2 5 SUPPORT ECO-FRIENDLY DONATE OR RACES REUSE OLD SHOES Support low-waste races as much as you can, Find organizations that will take your old pair whether a runner or a volunteer. There is a of running shoes and either give them to those growing number of races which start to go who need shoes or repurpose the material to cupless, asking runners to bring their own create other products. For example, the Nike reusable vessels to refill at aid stations (as Reuse-a-Shoe programme takes worn out shoes opposed to providing hundreds of plastic or and recycles them into a material called “Nike paper cups). Or they provide special boxes to Grind” which is then used to surface running collect nutrition wrappers to be recycled. tracks, playgrounds and athletic courts. 6 AVOID DRIVING Run from home when you can. Carpool with friends when it makes sense, and run-commute to work if you’re able to. If it’s accessible, bike to your run location. Of course, it isn’t practical to do this every single day. But every little bit helps. Get creative, mix it up, and make it fun! Source: 3 MAKE SMART “There is no question that if you www.podiumrunner.com PURCHASES are not exercising and if you make www.fleetfeet.com the decision to start — whether Look at what your running gear is made of and how, plus where those materials are coming from. it’s walking, jogging, cycling, or an Several brands either use recycled or natural, elliptical machine — you are going raw materials. Tasc Performance sources their to be better off,” fabrics from bamboo and implements a closed loop dyeing system that reuses 99 percent of the says cardiologist Dr. Aaron Baggish, waste water. Other more sustainably-minded the associate director of the Cardiovascular activewear companies include Patagonia, Prana, Performance Programme (that provides The North Face, Icebreaker, etc. clinical care and exercise testing for active individuals) at Harvard-affiliated Massachusetts General Hospital Heart Centre and an accomplished runner himself. BE PART OF MEDICOVER TEAM AND FOLLOW US AT: www.facebook.com/letsmedicover