รายชอื่ เจ้าหน้าที่โครงการตลาดนดั ความรู้งานพฒั นาชุมชน (KM Market) กจิ กรรมที่ 1 การจดั การความรู้ในยุคดจิ ทิ ัล (KM Digital) ระหวา่ งวันท่ี 6 – 8 มนี าคม 2563 ณ ศูนยศ์ กึ ษาและพฒั นาชุมชนชลบุรี รายชื่อวิทยากร รายวิชาดา้ นการจัดการความรู้ (ในวันท่ี 6 มีนาคม 2563) 1. อาจารย์สุนสิ า พ.ประสิทธิ์ สถาบนั บรหิ ารสารสนเทศและการจดั การความรู้ 2. นายชัชวาล สมานสขุ สถาบันบริหารสารสนเทศและการจัดการความรู้ 3. นางสาวชมภู พลสมบัติ สถาบนั บรหิ ารสารสนเทศและการจดั การความรู้ 4. นางสาวชณฐั ดา นวงษ์วเิ ศษ สถาบันบรหิ ารสารสนเทศและการจัดการความรู้ 5. นางสาวนงนภสั ทบั ทิม สถาบนั บรหิ ารสารสนเทศและการจัดการความรู้ รายวิชาดา้ น Augmented Reality หรือ AR เคร่ืองมือเผยแพร่ ถา่ ยทอดองค์ความรู้ (ระหว่างวนั ที่ 7 - 8 มนี าคม 2563) 1. ดร.อภิชาติ อนกุ ลู เวช วิทยาลยั เทคนคิ ชลบรุ ี 2. นายดสุ ิต ขาวเหลอื ง วิทยาลยั เทคนคิ ชลบรุ ี 3. ดร.ดาวประกาย ระโส วทิ ยาลยั เทคนคิ ชลบรุ ี 4. นางสาวสุปาณี วงศ์พระจันทร์ วทิ ยาลยั เทคนิคชลบุรี กลุ่มเป้าหมาย (จานวน 100 คน) ประกอบด้วย 1) เพศชาย จานวน 35 คน 2) เพศหญิง จานวน 65 คน 1. สานักงานพฒั นาชุมชนจังหวัด 76 จงั หวดั จานวน 76 คน 2. เจา้ หน้าทส่ี ่วนกลาง จานวน 13 คน 3. ศูนย์ศึกษาและพฒั นาชุมชน 11 ศนู ย์ จานวน 11 คน เจ้าหนา้ ทีโ่ ครงการ ผ้อู านวยการกล่มุ งานจัดการความรู้ 1. นายเฉลิมเกยี รติ แผนกิจเจรญิ นักวชิ าการพฒั นาชุมชนชานาญการ 2. นางสาวประไพพรรณ เลศิ เกียรติดารง นกั ทรพั ยากรบุคคลชานาญการ 3. นางสาวศรัญยา ไม่เส่ือมสขุ เจ้าพนักงานธรุ การชานาญงาน 4. นางสาวรพีพร ชาญชยั ศิลป์ นักศกึ ษาฝกึ งานมหาราชภัฏพระนครศรีอยุธยา 5. นางสาวชลชนก เล้าอรุณ นกั ศกึ ษาฝกึ งานมหาราชภัฏพระนครศรีอยธุ ยา 6. นางสาวเจนจริ า ยภุ าพิน
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m eite' I r e<@r g lnowlodge tanagementf.0 I lhowledge istne T onumingwhich I o .t ) increases wfien shared. , tI t lt \\/ C t \\\\ rN rtt -ily.il \\(iE,m.^.-- iIo a a nu'uuBnr : at:au ttt 6 * a r nt ro-o nr : nrr * e{ aro:. I aaos ESZII E' o. 4iiar rrr. rl:viirnd(a.fla.r) Y;daru.u1lu rrelulerm''6B1'a1mFnarl'rua:ih|.lrrq6a1nt aorllrlrrf l.*tlruy'}xrtalae{ (ir'r) lb:a!n1roin1!d tnu_r . Emaqemert Leader* p DNA Pllgrdm riarlftnr:ihni1! Team building : 6lr1irrorn rrd.rrsrvr{, fifn dldlnr{ {1i9, !_rf,n lrdaldnlltallif! . t:tunIininlr r.rru nrrtaflrri:ua ( KM) : lrnuufldrn nn. lar.ar:ioaua.r(i,rrnrrrrirllnEral )ruiF1r$ifa.r,Jn,nirr:lr {i xl.rllnl,, ,nlr rlllnur,rir:rnrlnu,fifl'r ilqqriu ni. nr54'tnn1r ul*rnrnaumntrraf[aaJnaudo 4imn,xlfr6trirnf*$llieur lrrd {1fin,lvester Dgital,*rrlnnir:l{rnr:rrrn 60 a'd ilda . nrill!lirrardnniatar'rBr!naqndua!fu tidiiaidqJ!anarinr (OrlBnization . lrsrn:d inurarild dn1u\"uue 1rd15dur.r9t Assessment & SbategE MarEgement): d1in,!1!a161iarA! l,ruleuer:l$r, uaunl5tonr:nr1!f ({{ei.) Information and AAC , dl,i^nllrqalniuu nis!]a , 5i1inlnla,rnaualiadrl nI!r1,!r^ain, ECQ knowledge management institute (IKMI) . n]r*tr!1CntJn]?rnulJl,r1rQrntluardl$nrr!lr i! nr,ranr{?rrEnalxnr,rJ nlYh')nandlun',! rl:v{unr:oi . ueuu'h-r:nTrrrrdo,r driln.rllrda1fl fi uu n|s,lia,fl,,rdrrrdrii !n!a,x.nqJr1yl rJ'ai1ur gfl rsrhurtfl u1uastgn1rel1:li rJrle ql-airulsn'r:rhIt nRqrn6uncarrrtrd!o - nl,liuqutirhrl'tri:rahua:h1l!{nriu (Employee Engaqement) : a.a.a., {ii-ru: unrrrlrur{orurrnfxorn:r1nna MCOT, nrrhtlaut! r!rn6lr0 ruat 0898115120 . na.:d.r..u. r(!!t!nrlrfJioinb oprorfnil:er{li6lin!fi:rlnlaf,naltlr,rl!iaHJai.prpdy ialliirt(iilu il,fn (rvlnu) . lrrlu:ilJt] HR) workplace. nr!f,:ii!i, (umruun HR, JD,KPI *lrluanmli:Janr!),'r.1lrl|1!rll rloa (Productivity , Competency , IOP) . rF alr,rnxr!1nift lc{ (nltrlbrirur.r!'lri.rua!{e rln:,r*:hnirna!rnu) E-Mail : [email protected] t aanu:lrlrlr,lrjat1Jiro1r! rr.,r1!uia{itntlir!!1!aa1nt : nl! rntrltird, nryrnJq66rrr, nrlqr/nranlx6[a:rtrnrr, rn.nali!ullu M .onj!!ir'trsrwu,.T5.inn)a{ (rft l . flsqndnln lrvruatltrrri,r-ruqrnrllrn:d1iln!1lrrl6l1arlauinrihl:ux : f,1l n6, InlFlllrrF:r iria (!u1!u)
d rarlafsi)tsrt The Age of Disruption r qnrd 2 uJduuE.lnqed,runr:udtritd T trirualuta fi fi rvrnlula6lrndu qori 3 qaGiaaa qori 4 4rfilua;ufon:tu r.t!t ffi .1.erru:mrt mr.)!, (r.-.) 3 qaq5fiauRvuion55il .. rarFafolltsrl The Age of II The Age of Disruption Discovery ' riqnr:rilduuurlara{rtuqjtuuurdn ' Artificial Intelligence (AI) e;lrurau Knowledge Worker ' When pattern are broken, the happen of new world a r ria rr u fu a : n r rrJ :v q n oi'triuJ 5 u u url a.rlrl 3 u rri.r l]s! 4
(l. aaacs ilaE5nQ[tNvu?nnttil aTlfttal lanluricv?irlrirfi onr:uldEurnlao 4 uuu ,t \" New Culture of Living 3. New Culture of Doing Business b 3, New Culture of Working 4. New Culture of Learning \\- I \\ ..dvfiwn.!L*u:ma.mi$u! (.r{-) 5 s.laqsnauRUuianssil IaIEaIcIsT 1. New Culture of Living a. Digital Humanity rEirtq rrir6o r{orur b. Digitalization ;r.luuunr:druuutuil 6a Market Space uurudo - larfi alrtozrald (Anyone) - urutd4nri\"tridaofiuririru (Anywhere) - zro\"le'4nr:ar (Anytime) L'4 ryurrz I I 4 Anuting ) M A^ir),o,r. tI \\ u&t rnniu!n1n'n.!.hu.:sf ii.nnlrt(a.r' ) !, lf, D2- 6
b qaqsfiauiluufofissll *a, a?s ESZII 2. New Culture of Doing Business 2.1 Open Innovation Economy N : Nobody Own lrifirirzaoduviqSo E : Everyone Can Use 4nnurri6old A : Anybody Improve it 1,o:.lfiour:nujorurki Sharing Economy DIY 7 EI +Producer + Consumer IaIWarIsI Prosumer UBER I !E[IT {ian!tur.1r.!rwG:m{1.fi *)rn a..- l sJa6tnauRvutT, ontflt 2. New Culture of Doing Business 2.2 Sharing Knowledge tuaor::rd 2l nrrairoqrxirtririuq:fi c ldlduri?irtf m ulo\"ryt u du uq' ui.r da ou a.r'i r a v6 u n du { fro n u a dr r\"lr .alnwihrmr.u*E.^rtiniar1t!j {dfi r ) it 8
G', qaqsfiaunuuiflnTsll T aaos ESUtr Culture of Working o Networking nrtrdautu{siarYue;fi urnriu o Ope[ Platform :vdutanccfi nrtuanuJdsuaorineuiriu urnf u eirriu rner:rilqtq'lrin{r,.r, dzufi adu (Collaborating) ruav urirftu riutr,ilr nn'u (Sha ri ng) , !':il-t tt W. fip,is'x fr^- S t w E E aqr I II r1II. t 9 t Y rotuAynft tu'wu:mrrn.1.urlln (irir ) qaqsnarrauu?avsrflt5rI aals IIEZIT of Learning ! r ufinU n lea rn hi f io o o fiu 6,r rri rE a o\"a o lra r oir lu-ri'u or o a o r Relearn - 6sri'r:rflruJ 5 sul:Jluuiuulurilrialri - laorriuriadtuiodlri6 (Positive side of the bad) - qnatirolulaniaaodrurara . Learn - nr:6nur 1.0 6a rE ucrnarar:ri (viao;ir) - nr:6nur 2.0 6a r5su1a\"6i: uourao (rr'rla) - nr:6nur 3.0 6a arlr:aairo aorfarrlf (rJ::qno'hiuavi rn:r:vi) - nrsdnur 4.0 6a aur:ooiruuinnr:l (loa::ri) tn t \\lt L- I tNE\\ER SrcP 10 rEtRNltlc INNO\\,ATION 9t -\\io t6ffi *..*.,-***u:ffi r,i,6r,' (..n.)
d Learning Ecosystem 4.0 ,terr,r1gcTsl 1. Purposeful learning ' nr:riuufira'tr6oalrruura eia.:virtviqiriuuffi n'irfi uror6an t\\l v1naufi 6'nunrvr lriloifi uriruir.raaluuurdurrMrdu ) ' ria o r3suoi s Passion rJoc cyirl?irfi e InnovaUon ri uviaB.: ' nr:6nrroruro:5ru (Standardized) a;qnuJ6uurilu N nr:6nr*rravrrvqona (Personalized) ' nr:finlrr rr:rsrirorlurirfi' (Duty Driven) avqn uJduutilu nr:6nrrri rfioarnn':u a urniaio 1(Passion Driven) ) E rnaftlr,xrrtu'du:,T..ffi,rxrt{.rr.l Learning Ecosystem 4.0 AAOS ITSfiIZTI 2. Mindful Learning ' fi nr:riaufiu niu'tinarltvtu?rfd:uriu ' r a'uuarnarrrr6o airoa::rfraoauourdsr (Individual Creating) rfl u oru6eafroerta'.lerriu (Common Creating) ' ul6sua'rnnr:urjofuu{alv*tdr.raoauuyru (Competing Incentive) rfl unr:yirorudroriu lesrarrauumudrudu (Sharing Incentive) ,a !r I ?€eE -,u,,',..-*,*u!^rr.6cnvi(,rr.)
c( Learning Ecosystem 4.0 .at aos ITFII'TT 3. Generative Learning ' t:J6aunr:ttuuarnz\"arfiae3o (Fact Based) rflu t nuriuudrdurrnn'rruFn (Idea Based) ' r dsunr:risuuuu:aaiaau (Passive Leaming) rflunrliuudrueutao (Active Learning) ' r {flunr:rSriuuuurir u ae (Transmitted) rflu nrtduur triririlinnr (Mentoring) , \\ t rt YI *l3i *.*.*.-*,**:8..ffi,!rr(.ft .) Learning Ecosystem 4.0 -T 4. Result-based Learning IaIaSoIlsl - qnouat:fi o:uttlrr,l!rut aosirraooio uoiril risu rdaoarn ' arnt\":uuvrqufi (Theory) rilduurflu nr:rirmrlr{iurrlfirid (Theory in Practice) ' erfln'l:rBguuuurilou::sru (Lecture) ulduuriiu nrr T laroorudro 1 (Project/ Assignment/ Workshop) ' arnr':sulrahuo:rouuri:u6o (Completion Credit-)CrrrJedqutu)rfl u nr:rtuurrdarlrcaua:ru6i'rrla (Achievement cf. (1\\ I I Sffi -r,,,..,*,**:mrriftanr{(.r .)
oo . aIea nrrl,fji uuuuu Irreversible oIaIaS?'IsI rfi \" rilduu Mindset ol lt5 ' 21st Century Skill ddrrfrg 6a - Critical Thinking skill - Collaborative - Communication - Creativity a6 a -*Trtdnl I E:l o Ef IE 46 r.inalrenhrawu:d..ffi .ra{ (.6.) rfr ala n ulfi uuuuu Irreversible tarEaousll ' Demonopolized Knowledge lilfi nr:4nrron:uf rn:rvfinruf lrari ltara ' Demonopolized Information lilfinrr4nzroria4a v1n 1 oundr,l community lunr:4oqu fiurao ' Disruption Technotogy rua1ulnEl'rfi uuurulrndutudlorlrvCrlu & 'r g0 .Eit, . Y .Tn 15
oo rfi aIa n nl 6 uuruuu Irreversible I IaISaiI)Es 1: ' Frlluvlrul srfl s[a.:r{orur oi a\"lil 6 a Reski! l, U pski I I *at Multi-skill ' daodiroaudrflu Imagineering 6a arufluuudori dynamic fl'ullio Quournr:uov rir grnao aanur\"lei \\ E &irrrvrneL u:.r..ffir!J, (r.6.1 \\ Innovate or die re T\\ -t L- L- .! -:! 7 L/ / -r\\ t\\ I ]t ^\\
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5vuuilsrrfiunnrnr ',IaISa?ZsII qilila{turl:i\\rivuu lotoniroaoah: : dnl ut6a-au n:udlr{uti uaua'rrttvi.lvr'ra 2 n'rrrisr,ri, I HAaT{5 xtumnrunn{ n1t11illlr{u - Hninlllnllnw:nTl rionequd 6 n 1 n')5,[rfl15 m::r!lu]lani'l I3 nliu.Iunt t lrare-nt $1r{rFq n'ltsulra:iali 3 - um:t!:lruB'urauii:nv'ulnr:unr: - nrti{lrhr t - ft1:u]a!in: lnt-1uela a19 2ii!-t : yriola \"rnrur{n,rJeqo61iurnfi6 (rlaanC^rrr$uda Cl}lailand Qqality Award )- lao doluTulritlriiaiurnfi6 2L tEsttt 1o t{\\, uN1 U1l a{ tn ilcmq Orn1il EAASCISII n:aufl 1:u:1r'Daon't:.,!i:6u1n1:elan'l:o\"'trutn'r:tonotff n: n1:diud:.rfl :vuiun'r:n1!mrur{fi d?stia!rin:ai'Nn?r!aonn60{ luuu?yi1.r rdurfiu:vx'jrrfiinuln:ri'r.!.1, :runnu6luaclonralunr:rJ:\"urJ1, rJ:\"urJ1s n1: ad0a1: H-annl uavu:caInHa 0- ny!.l{q?. ]1! tJ:laru'rJtva{Rtt{nauylo :l a01nn1:nltuunl:'t lnouact?u ll,lo!nnl!.ra&an1:q1tuun't:1tJtua uta6- s lnu ' n1:.,ii a!nrud,rf)i^Gl iuratalfiuriandruacriidrukieirurf, u J\\ u {f!aca,{ , i- t anon?11]u.luu10n0{nn5 ' nl:diu :nU:vtyBatauavionruatx''t:o,uo.io.irin:Iou:2 ' nr:rJirrJ:ruavnr:riur.ritalorrin: ' nlltiBuiuaunliLAulnroi!na'lnI &, trlEE .o]tBtalrrn.u*!.:nrtr^r.11g,(.fr )
od PMQA KM 4.0 ;6rA,TAsCtliSrl n1:2o9/Ad?v tn:tvl.t ttavnl:0ant:n?]il I Bosic : ffir(A&D) '1. n1:nTtritr,l llonl t t ,d, 111ul1Ua.11!r'rr|larra r'lmulllall.galfrrax{rn I imrrmrodrriirj:rinGea ua:ininrn*tr crrli r:in;mr Jioin_rl r1rur:lrrfx,irrl!:frrnlia I I t.rrrafla a:olllr rrrnain! uJiartoyto t rnrldrironur ffi*xx*' ,j4L nrrirnr':*rr1nr-rrrua: ,EDiunri''.n!a$'-!ett'r[d: I Lid!lrr!rL!nnl:i!(i, n1)iL*8unuqrltu ,rtrcllrir{unoun:nt I r lrr:ulr#oldsnrtlurl ;&nrm!if i urirlq*r :. nrrlierruf, a.rlqq,rlr e#r.'os rlrom'olr31,{SJ:-urlTru I nr:urittrlqrr 6erSa:i Min:irlumrnrruaiurrq i Lu{}qrrua:rf N$'ihnrrlr a n,tfll'tl1?atn1?!o!a NusdiFluhmrn1{a nxulnrrlriro*rriaua{ I| Irilfi rriarrirrf ,:rrrnln ur:nrrl:u:uiallir::uu rFnlln'r'.e*trnr !e: tert*rnl ua:nrrrliJr:uu I r,xnrriErrr ti6rn{! nrth,r, *ririin-ar5:r;rl $ir-rEli1rtrlr*rlin1x J::inin1n ..rrlrvrrrtuLns-,a5ir.)!l! (..{.) I 23 aqrJorru rrlaulsouuro 4. tutnnrdqruni E!1Sa?'IsI [[ urle 4 i&.r.tl'mrlqrlr*l.'r1,.r n151n n,l't1r6r'i1ru tlAs fl15{nn156'r1ud nnr.tlnrifala. lonrT..,|1:tl.r1r'tn{ rrhnh.droltnrL iPI l6r^t..ra!eqr rPl d lonr.ulb.rr rh:tuir.dr.t l)a{nurhu{o.L n irrl.{onda.rrxra6. A.d Pdorlty to. le:'i.!1u.6urildr. alhmlc lt dlu.te D.t li.lysli M / 8.5t ) l(Pl S.klon r(Pr : Tr.d( Prog?r'6 S.lDpo.r organiration a Albffisrt I P.rto(trt..E Efficiency & f t$.gE t o.r Dcdllo.llr.kliq Efuiveaiers I Innov.tioa r:uu n dL r urihd..rriuir.L.Jt a.nlxuu{LL_It*o.lt l(nowlcdge ad, ui.lls.{r uflnt ^ ff Support A Q!.llty As5orarce ?lEalo. ..rrlrrxrEhL6or 6lnn.tE l(rE.) 24
5voau) n.lSyroct Nu.l a{o6n- 5 aaC)s Breakthroughs --. ESZII ' uinn::llmi t 25 o aT lri'mrlrir aaos . n'r:nioru''l IISUII ' nr:drq a::n Continuous lmprovements . iuUrln{urlnaeirriario'r . in i$:rgd ruyru Standardization ' an::du rJ:\"r-rr.J1.r . rirrunrrn:'rgru E inatn,J{enn'&L u:mr..iTrtur{.mr.) Knowtedge Concept & Knowledge Management K.It I l,I 7t IE=. -,I,l ffilllr t 8e KN WLEDGE Idit ll .- /drdb[Nlll8&I& jffi *-.\"\",--,,\"*:ffi..mrnr(r.n.) 26
ok) PIAIS6OTSII a 6eeruarurtolunr:rrrioriueeao ! (competiUveness) t , * a D a iluo\"rlri afrorl arirrrtu ! (value-added) a a zre ra n dnnoitairutiglt! (Differentiation) a UlBU iiuEn.lv{! (Efficiency) o r fi eo r r u ri qr,{ ar edr itr n ! CR: Sombat Kusuma\\ralee, PhD I EEIS -\"r,*\"\"*-,--:mn.di6n{ (..- ) I (A Knowledge-based Organization) EflASOZSII nr4e arint )- luuq ruot ua vrr:lun?lil ri.rdru?l aonrrufdr rEtu dod Erri allii6en?ruldrrJ6uulu n,trmi{du € a.rinrd.iorrlurriu{qutrirfianr:rlsufarlroiatdao * finr:uiurt{enr: \"v1unr{flruru.r\" arirrrarqirrardo I , \\-e i rta ---4 I .a\\ CR:Sombat Kusumavalee, PhD E .. E lndturso:-rrr,ffiYE{(rc ) 28
os'i aaos ESZII ':\" rlnrr.rufl unlxu,rrril'ru!.l uluuuu ua;ilf, rnr.t 6se riu r wtfnotuulcalinrcurrordartu.lziaqa nrruf ua;nrrudrr.nto vr\"o6tdairtac dieileuaur:nilerrl6arruuaoirrr o tiarlnitluuasu.stgln.lfl luailCorIiuCe?1${ nrsurlnfioerruduf ua=uar nrt ldurnrru{r[u621!trln o xrln.rruulcurru, gnrgluaoinrlrillefnriuroqrir aeu6errir arua-utuat rrir ulaul\"uie:udrrlqrrir ilnuuturr6nu'tn.trl tracnaaufirrr.r6e tuil 1 o I,i rcra , rlrulriutrQHairl 1 n-.runinnuur! F gl - qutu teurriuut:urnrdr€ournuac 1t' tr I nrllr;crurrdouacaruir.r rdud nr:uruqndurn n'irntcuruvlr -- Sombat Kusumat/dlee, PhD. SIEi --..*.--,*!ffi..m'.,u!(..r.) A'0Od' niUUISFl?1rJitu aacs ESZII rjuturta:rioruiuturdaoda'hld : 30 {} n16u3u1r'errufarnrftJfriaoru\" (Knowledge workers) . n15ua1rru1 {er6u eeureu (gather, acquire, store) uerni;c1u (Disseminate) 1ra{auev a?1ilf I nlrCC1\\ra?luiluriar utuaoin: n fi lrirudr uolu (Cross-functional teams) . naqrltvuvu1?ri$iun1rraiuairo \"nltuc1u1lor 1o621ufudn\" uecciro tlun?1rtnairaonht Sombat Kugrmavalee, PhD. 'iEl: -r\"o,,.,-,-u:n't ^*,u,(..n.)
n15eoo\" n15Gt?1}J576'A14,.\" Iaacs tTSrrTTr . n5sululr,ti ria.rrioreir.raerudio6'ouSa4aoirrriir arnorru{u6aqu rnr o11 rg rgru a o a.,ra'n: o nrvu2unlr afio rirro{nur rJrvqne\"ld uanulduu uavil{utdeeruf tr{ogn:;iur{an1t 1'rluraooreh:uaccfroqore'uaorlu o n1rrl'tu6lulraviontsottrinru'tua,sah:rdatri e: rio { nrtutt q tilriltsdocir ao ao oht r'nrtrigufdiintt{entt\" (Hanaged learning) rui alrirfi a e antsrnuluuroue niooorfnt A Sombat Kusumavalee, PhD. Ii , E rnairurrnnD,*d:ffi.m.rx4(..8.) 31 T IaEaSo'sII II - Sources RP5P,AiEIT I eafir rns of Knowled Hlvlaolr.r{atsedEinJsgrer t c uua,A{uil1 lnag,?a,,o,'t il a€o?1il5I @ .or!!trr.T.!rEu:mrt nn.:rr(.mr.) 'nEnhd f\\rll tbgg L;. o r,,-I 32
oc( 5IEEE aaas lTSVrr ee External Capital lt I,, . ..] l It a r xte ct Structural ,r) Capital oe Human h Capital .& '#;Y- ,alt Flow of Knowledge I itiSill n.1lju n.T'u6u^:.r..m'.n{(ini Sombat Kusumavalee, PhD 33 IaISacZsI here is the ., rl source of .1 '! n edge? \\i, lllE r.!!!rndnd!,6!i:^ni..nir,{ (dmi ) 34
bo . ,.eacs TE'ITT aao6ods \\ \"oatufetnfl,tuuan\" I saoa\\tsintdrttu ;'zl ntal6nr*r? I N,lq,tnuuai.rtotrf 7 :iro? tulrJuuuto? I EaaScIIsI Effi .\"-'**\"..'^,*6:m*.6r,a{ (rd.) Workshop (1) tr,f{rdr#lrJu.rri.ruua ilo, J .,& 14u1 14 {rll,t 1l a{ a?1il? R.lstuuavrr.tsuaflsa\\, as6[nr nrstoiuBuurla\\, a. fl A{nnttatl ..1lwtcnrntulBq:rEa^rn)a{(.rr.) t,T a 36.
bo Workshop E ,at ai)s E$ET uuanm,r\"1\\ a{ a1.llJ?R1l,ua n aoonS 37 1 E;1fW; lrI';I 2 3 4 5 lrua,{)m 11laJ6l'l.r tn1u1uaitafl5 1 2 3 4 5 ox,tlJt,f6aavtf r?uruarrr.rf nrruf 6a do#doluurq.rnnlidnt*,lr6irriuunrrdunfruia q: ronrriil:rcrlifufndrruoaivvdTaord*l;i{auzur ru rl : v d u n r : ni tz urf,{ a x1u dr u r arrau rvr rzirle u,!a erd'[oiiuur qr n nr:li0ulirill nr:6nula nr:rJ{lu\"dl a r rfi zlr tu usi v f, 1r.r'l (ueurrlnsuat}ul.lrriorfrnu;tri1u y{.6. bddb) \\ ai C J ,al I L t\\ \\ =.- 38
bb -Ia,ISaiZ)sII dNn15n1:{Onrtn?1ilf KM=CM2+MIS SEEi --''*.-'^,*6:^nr.m.Dr(..-.) 39 a?1rJf 2 il;vmm ..'iPaaos (I ESTII Explicit Knowledge .1..: '., ,1.;- ,.. . ...,_- . .. irr, nrr u;i'nitr r,tqrfi VS r (Theory) dfia), rJf rJ6nu Tacit Knowledge {1U1eU J 4fiflryrpr roSoitr :;rf uu 'rIUjrcqnauroltgdt.rrU*ifl.:rr5sv.rrr1auu ::aunrsni rJ$ri6 (Practic€) elraullrd tiunaunr*irsru .re.t urlrnieltnrrgror ?drJ{inrnr (Intelligent) rlluruaiiorrwrvdr rEluxnriuraouiaveu .ndLr.6rrsrudrrmrrinrrlaf {.. .) 40
ben ril 1u il1 u uR vlorl5v dosls aon:te ,a.lcs IIEZII urrqrlhurnu tiurirri, qx6r-rae.f r{orura.ranr: - nrll+ c1ldc1! - ffinr:{enr: f!&ifiJEih,tirrtrr n21t.llrY{a t7luattrl.t.aara - tfsdfirh$nartrrumatihd.rrr rni{fiEsuttrr.{ ilflu.Iau - lrh,lrlhrixix. - ahaitr.|u.lxrx6a - n1lralirrllr ti(6arlinDr - *anu1n.lr*at|a.larAg i - rnfdluu?i?rllArlxrimlft lfue.1^.16.n1lltuuf rlarrle iolCrlunrtrirtru qeermrilreruniorralelurrrohr.ru 4L I I,aISaoTsII Data Management Knowledge Management ':.r , Analysis a - Creative Action + +Knowledge +Data lnformation Wisdom lnnovation ldentiry problem -..l Analyze f tr* I\\ Repon .KPI . Strategy Keep .Measure 'lnnovation ru.i:::i{ ,/o Access Measure .Product / pr(xesS a!&l .onju!+xyrr.urnu:tr..nrnrl..n ) 42
bd Value-Based Economy ? aa1)s ESZO 7---a- \\ I ! 43 bx \\l I IaIaEcIIsI -! I t' -.! jr \\r^ rr ! 44 - n I Ll IL., t€os .o.,t \"rr-,^,*s:rsr.mr.rt4(r.r.) -1 Value-Based Economy -._lrJ' HorrYst L rU .\",,#l* ;* cortE .E l- ltt- .a t' FFEE Io t a I ,50,& toi.ol CA: 25(). o() 23.u ..niutyr.,.!'ns:mr{mmtrri (.ft r.)
bd aais IEEIII tD*lumirrt-rlinrouoo r.1:{i{t! 1' ?t I t1 tffirit i1 mru52{r1i11!rl f It tq Fi olint :g ntto\"urtooot^'i @., Z -&,E *q.nlnhrqn;li.?1tri ET U H rl.n f-.rr - r,:r , o. CR:Ampolfood 45 aooirJrvnaurta.l KIYI tIaISaoIDs PEOPLE who know and Ul€ beh.vaor to ask, ll$en and share IPRIf,CESSE$ \"l'ech rr*iogy that simplify sharing, a reliable validating, and technology/ infrastruc{uro that dbtillaton of facilitate sharing knowledge, prooess @ r.i 45
bb rJguuvrza{n1i16fluf eaas ETIEI \\ :! n1u i vt,l rrir t q ?too ) uurg6o U \"lUOO uuru6o ult.lu6ir fiuq rtrludrrif rr'rlqludrdilr fi,lu aeadlo fna r:irletuulun rllur;uu feu (r4rIrt*ulduotdrqan) lram;rfij{u rhlu-Jru tdrela.rfia {oru (rlt=EmGorx) filt:anor rdalto.r lriqnc-a.r fiLru:; firar E r.1,rh'rxn-r&' u:6&ffioul {..? 47 av't:rir.rrdrflu ,IaIaEoIIsI l. Training ti Iri I 2. OJT (On the Job Training) I 48 3. Mentoring 4. Coaching I 5. Job Enhancement r 6. Site Visit (qmu) 7. Seminar it H 8. Meeting, Morning Talk 9. Knowledge Sharing ! 10. ............. .l d1 : 6a fi anrrudadror{nnvnrllaul\" raoqaarntluaodnttuiriodu Bar d\"ru.rrorlorureuraouayaosfnaiuqtilrurlr u atiro doEurrazfioeru 4z ffS *':\".-.\"\"-**.rF..,*'!rr (..{.)
bs, Learning Pyramid IaISa?TsII sparkrlsqht com I sL:e und I litry1et. A. AfterAureelksa I hcar ond I rcnrcmber:. ureM@rffi'* ? I do und I untterctand, a . 10% o, 'rhal re READ * - cbrr/i?ciu,s \\ . 20% of wha ue HEAR e S€e{u \\\\ .30%drtratw6SEE Watctu{ a lrov€ . 50 ,6 d whd tmkng d afl Exhbrt r? SEE & HEAR WgduE a Ddnonst &ort s6ne h DaF di Locert a . 7el6 of rftd c *r Red Experxrce s\" SAY Tt lne Real f hrn . 9tr6 ol *hat trE SAY & DO Sourcej tdtar Dale 11969) e tBrlm 49 fuir{ IEISAOTSII 1. Jitclurttrnr:rlurf l1noulJlt ua;uruuvri 6. rlurfuqorarx lracei,lrxaltnaitenC.r (Customer Delight) (Company Culture) 2. r$iurirur enr:rlf 116udr{rurlrrimurro 7. dt{srird+rudu uac finrl,irllu$lufl! dalulc urifl rgurtluuua;fanur6uedu (Company Policy ) (Empower People) r[utnrtrflur{r{ur dduu; rdauqu 3. r{udaarruutduuurJeo %i.8. (Managementsupport) (Change management) f.' 9. f qruarluarrrruulcr[ursuu 4. flcuunrllluuf{:rdu finrtrirutaueruf (Systematic Thinking) uactdrl*turtfrranrtl{ (Small Group Activities, Community of Practice) 1O. lrIf nrt6rrufrrnJ*nunr:nf 5. ldrnnlulaEerlulqunrtllou{ (Best Practice) (Smart System) LsnRNr-NG 0-ne ANr zLTr.o-N r. uEyn.r.lrdu:nrlans,ul (rE .)
bd rl -) a?'11)s II3trZO o rru/r{nalnrlriuBurr - rJiuuuurrnrllu The active sharing of knowledge . -rrr t?-or u 6 rtl e n ir.r ua v { riu aqu n r t d a ar rd d a n ro r,t'l 6 o a o n-nr aio niu nrtriuufd:urfurllur:lu oatfi Confi dence ca pital fi rr ar dr u{unrtrluufdrudu o ICT architecture - dT utrinlaqa'tuariuura'rftalinrt e I* r\"jrir afuturt - LearninglKnowledge leadership ,? e ifflSl -.u\"o,.--,*u!mr.e.)arri..r d ,EaaSaIIsI 3 fisvuu ?u nrst:ut:uuavrisrdan I L tIlu n'lruftvCu ao nht drurr n nir 6o tv tr 3 :fiosvuu tu nrruanrrJduuriuuf riarfoaoin: \\3 +.1 (tzudroqana 5sild1outi?so,tu) 1 3 urn:rts'trlhl tunrril{urJronr: rll[ridiorurdatu-rfi e nrril{iridiorud u-o 6u I 6fi u rfil*6ln6nru urftulrgura drr ,tiiin mrrurtin.nd e.us:^rtcnr..n!,(a*' GI I
bc( I f, IaaIeSoms ODRT!S ussqa0rlluls firla: I nrsnlDlu iirls:ffinrr orrills \\ ln0!u a! rJs*rSoa (ussqduruu) ikr0u ridlu t) llEE 53 ;. H EaaSoIIsI air.r airo T1 Tacit 2 oauao oluMao \"ti':te\" raonr:vir KM 6anr:riru aoern Tacit ii Tacit il1u Explicit uaciaorrirlairir Knowledge ua: Manage arirorletau Knowledge Management Knowledge Asset Trainang a Select Activity t Simplify self Learnang, Documents , Share Smart System t Show etc. t S€arch 54
o]o SECI Cycle of Knowledgec \"a, 3?s lTS.I?\"r Socialization - 6anr:eirauae c21riu!u tacit tr.{rflu tacit 6nf, I dra riroldu nrinorulurido rnnS6nr:yirorul aonrinoruiud t ud:rJf u'6nruuatdldue-lu tdu:lr rgl:l tiasr a rirohi tfl urri,nt5 at a t (uo'lriruf:an npYnan{r) Externalization - nrrurlaon:uf lrfi1 lriaanlrlflu Prof,lkujiro Nonaka tacit explicit 6:adro6a drirrrrgCrulel rf ouCrnaanlr Combination - nrro-r explicit rlx explicit !1ndrfi'urflun:rlf explicit urrlt d'larirouirul 6adruurio6lauarauiutlrcna!fiu _, .. ,. r..it r.ct Internalization - nliurla0 explicit naluu F rflu tacit n:;yi1i3ru, 6a nr:airuuriof,a lrtadfia ! F n-:atiroflsrnfurlr ria!6a 'learning by doing' Exdicit Explicit !5181 *.,r',-.*\"*ona,nd6m'ilu(re SpbiyraXl oofll.Kr.notwTle.tdGgUe.fiC(r1a9a91tt)on 55 n 5vu ?u a.l:tu a 15 su?l a{a1.{ffi AAOS ESZII Tacit Tacit Explicit Shore Creote 4 E Tacit E-., Leorn rgCopture Explicit a, Tacit Explacit Explicit 55 EEE
mo z .pE66E?IS5 1 From Tacit to Tacit 2 From Tacit to Explicit ; Collaborating ideas among Generating Papers and Recommendatjons (Revise & Audit) People and Professionals fl5.lJ tan611tvl tuufl 1''r ,l tvr s[''r o 6u vlr.l7llu !la*r:ua nr:lSruuu:6o a:rri \" ni?1da! raruuxi rirtrllrl rsyi-lnr.l6 a1n5ua!r{idulnl aU 3 From Explicit b Explicit 4 From Explicit to Tacit . Combining document Polici6, Extmcting documented practices . Guidelines and Processes to challenge ideas 51Ufl!ranaltv)tr]altrnzlxlv-)r. 6lle-fu ftin:rufriur#aafi o566olr.rri air,r u:ru1r orrlflax rnuuui rirtltd 2-- 6ltt^0U-^O)- nn2, lt^6lrlrtnotlju ulon::tl Solid Knowledge s7 Breakthrough Innovation ..turf, r-rfr '*u:rEr.m$a4 (..-.) The SECI model rYunrtrlfrrIfi aaas ESTII 3 nrrrJr;qun{! SGA, OJT (On the lob Training) fol I c nrtJrrqlrdo:'tourunr:C1f,unr:e6n (Operation ttleeting) Tacit >> Tacit 3 n1fll$q:ruflunr?cC1{u (l.lomilrg }leeting) ularlt:e'rtdlau (l,lonthly }feedng) i3 nrrlrlinrrqoru trenrrldsu rruffiuom'nra, ouon 3 n'r:rlr;qua*fulurtrh:{rrllau (}lanager }leeting) 3 nrt rc{urcuirlutfuluralo (Globall.leeting) I *q3 nrtu Audlt {Cr (Supplbr) 3 n1ru1 Audit raolnir (Customer) ! a n'l5rurk{equrYuarirrlrirllulrronrruul6corur: riarnrur.l utarrurduo{.rl::i , --l .-ia a r--ItI- -- *rrnr -{} .f! - -I ti 58 AI E L. ilnur6lrlooeoaruuon vrurdur&rti F (.F.) llortthg llsetng ..rnufirnrnBtrE:ffi5.n.nr,
6nb The SECI model rYunrtt IaISaiZ)sII nrru?un1f 6li1Jo?1rflounrl e{ Tacit ffi Knowledge rflu Explicit Knowledge Tacit >> Explicit n'ladro fiuaruuuu rdu 3 nr:rirnru{rrnnrrurftulrgururiroruurriiEurllu oPL OPL Series (one Point Lesson) VDO Learning 3 n1r.i1u$a.n2rufCru OPA (one Point Article) 59 g nlrri.luuae n2ufCru OPX (one Point Knowledge) ES!tr ? n.lr.iluraeaT ruiCrudaldfrdlul uuura.r VIX) Learning ues Knowledge Clip 3 nlr,iluxaanrcueunrrua:lGnrtir.rrudrfl umnr5ru C1u Work Flow, Procedure ua! work Instruction uac furtrnlu::uu ISO jffi *.;,,r',...*,-*,mr.m.n,1 {.r The SECI model fiunli m nrtfiirfieernnrr r{ riHd]u Explicit Knowl edqe tralu 'l riralt16t'tUnU Crarirordrriuln-rlerau6a nrnir raua Corporate Report lu Intranet doriunr:nlr:u e:rufiiriu 1Explicit qlnnaru rs,rruurlirri 16o:n\"u rirbi{u3urr r:n:nraorrlunrnr:rlunrtulurt{enr: aoinsliarjr,rar!diuUn!6 s(, \\r\\ rr a Explicit >> Explicit r l\\i t .-I .€E '..It to! . .. l Corporate Report -lr M ..!_!rrrn.,.!' u:rrt nhtlrl (.. 50
6n6n The SECI model fiunrmJfr 9aaTarcfltsrl nrr r.irnrui# rilu Explicit 1r}l6ri6 rvta r 0r. atreTf om oauaoarru{ utar{orurlriiifu Cradro rriu Explicit >> Tacit ? n'rfii1ar1lrtern OPL, OPA, OPK dal6rdari, Work Flow ue: work Instruction 3 lrhJjillieurfeerrudrurrg 3 nrfli'tr.t'rei!'runr1! 5c tl&itl{lrldielotududuriroruzaonurao 3 n.rrnir,rrlnrnrtr,h Kaizen t}Ioxfnorunudu 1 luununr6urdu 55. C€ntr.l Stand.rd mn dIItst:' il Cradronr:rurrnal a\".rfiufidur llllllltI t t #f- lllurr t] s{ llllllllr; lff tll E n')lrrYflinr Vr:isruiraul Crqonttruol dduufl! fi) unlod') iliil r llfiuad fixlre0Ar aounavf, ufl i5l3i --'.-.-'^,**:mr.iran\"l (..n 51 IF IAIESCIISI a:honrji airodufr uevro6ao\"triradaofiadrda;irursorruavorntrirlu urinoru\"ldrarurJv 4eqgfiuadro'birlluraro nr: 3 rluu tlail d. ilrixuinlruarurro Chat urriuli h@m@ 3 rfa.rnlB ri,rsfirrrrinoru doJlutnr:orJrln6n 3 elrr{nCDuarun lca.rCeuled1.r 1 c quluquid{nl{arirlrduuiuu 3 nuileorurduoillltri c nrt{elru aordmrj*irtl c ierurrrlrnrtarjCrufiu duliauasinrrllurlruuisdlao rirlrilnnu{SnrEuniutao arurrolnqurlinnrdulirndas I. ,rf.- ci \" I t qul{nCau Golf Trip 52 - Club II!!D ..rn!u+vndrrursMlffi trmr6&, (..-.)
snd ll t f, aa?s a ESTII tt B? \" riudud trfi ula fi a n::r rzi ri aluifi n nr:ua n r d uuri uufunrdirn d:rrio.l'rrrf :1 u:rurfaluuro nr: rar ::uirodu m-o nr:uocl!riuvrronr: rdu :s1r nr:r,rurJstoqu lnaiiuur6oeirrirgEa nr:n:vlrrinir nura.:rfluairuudola',:drururturaln uiirrfloi:.r na:arnur6rollltual,a:ernj5uuS-adnoell!vtvv-inr)l.avirJilno1r5lr:l a0 uayar1r 6nflfia {r,rarnranru gn rirarnao T Externaliration ! Orki.Etiq Ba f IlFlllllift t. @ rf' \"fI II:L lnlemalization Er€r.iirt B. Cyber B. - Prof.lkuilro Nonaka 5FB *,'r\",*\"\"..-,--!mnrmr.nr!(..-.) raralworst Workshop KM Case Study t f^ t k *\"*^\"-***.trrri\"*^{ (rft .) ? a.t 64
6nd n1 5q o n15 ta aa a n15 t5uu5. t;Tdalfig>5tl 3 airrforu6tf u riiii,t urru ntoinu 'tr'-l I rlaunnda.r nrtrnunruilryurrdaelrJna I ue v n1i nivqr r.r rlluu?r riuu eirufu uriruorudul loa 4-uEurrqvlriorudr t(, 7 It I a- ta:yirud........qvnru'ir virlu/aeir.rtr L-,. 7 7 3 tn;urv{i'tu..,ur-)arirreutirrrirrrviiuuuatrciraiuafui on rnu,ti(Oal aJuT€)1riuu -tr I 55 rrac nrrtiuii nre u asrd se nrryir oru rd a t2 uri r ua vin ffi u rfl u ar rufi ar aoin: 3 afrorcuudarduauuvndanr:il{urJlooru rx' atririru rir dri rit uml ua vuriirf u ue c 5?uil Best practice c rtlu uuu a rir.rfi'6i rfrd'r rl fi { ntir ua J ruta) Eu[f su?]uraure.luu,- lm) 4nnu w c.-i!!rixni{,,; n15aatoXtdfalz15 ra ao a n15t5.uu!; EaaS{ ?IaIIi 1. rFeflryur lriilerlorf uuurlrigru (Lesson Leam) r! triouduldrisufl\"ri fi eu ererir it,I ) r 2. ud'rrirfi rntruei'rirgrf uuatrl AAR *5 (After action review) E 3. dauorurvu'irodu (On the Job Training) \"ru'-,1 L-r\\ b 4. urlurtuu\"lrJrluuforuriuriruorudu 't (Job Rotate) 5. ouurourri.r {arafirirulrao riruueauriuuf , alJrtlueerufaodnr raar uu arulrl *uu fi rtu-ir u tatorla uuu'tuu tduuuriu dorantrtalrJ lrdaorvn:tunrr KM aarfi urElu orrufaodnr (Knowledge Assets) & !o1ljw+,nar'*!!Y*h:$r.^,nn{ (i.r
6nk) fia?s EINEI I t :./ J] Knowledge Management l n I 67 @ Eru , taTalt1flt)Tsr toruo::uaosinr utuuruarneiuiur:troqo rlr:rduu{n ( 1a*,rEirooaoaodns F tunrr rlt.rrar.r 7 ar qao a'nr ua;ar qtaorrrrinor u . l, aanuuu 58 r\\ fiuorunrt{enrto:u{ rraalutadar:auru6aocinr |. 6lD ..1'jr!ilx.n,!r#
5n6', u M u 1 yr ud1-Ara r aoqa o atu n:yr. tlAi)5 TT!'IUTI Frruvfi 5i!fl 15ai1u?snl5 (KM Committee) l.riruueulsuru uurmr.rtunrrCrriiuoru{erlrunuuu{nnrrnrui 2.rl:vtiiuna uaviirut unrt!sce:n rJrvaruorunluurjr 0orud rn' grriao r,t nr: yii,: i u\",t \".]i-jiirr:ir:tIr5n',i-tJri (Kp: Faiiiit31.ntl 1. {oyiruerunr:{e nr:nrruftuaoin: uf2. dr tf iun rt{erurrcu u n r:ar\"e n r:n: lu a o oin: 3. rirtiiunr:iuur mu:laaodaruf i6nr:ilfi:i6ri rflurirt uvrr':su6iro\"l lunr:vi'r,,:ru 4. msotuera ntritriilorun'a {uiurr a et'5. ta auniaoCnrufei an ail rfl rulr r.luavqifi eirulo'aiturF sz ao a,., rin5 F,t IIEZI! t I 69 urj-'li r,irr a\\rUn{'o fl 1to?1ilf (ID X ,E6AIIoIs l.ricarrl.rluriuuilu,rrudrol fia{nratu aru,rru / eha / airu r oru / uHun rfialu*te'lrd,lnrruf .LtI 2.dfllC1ulua0rfninrrliluE:firrfi Eurfu nhulra rirrauaaranr: I 6irt{iuntu KM uacfl s01u6l1rL6lr,trirlr,t-oruwirorunr:tanr: alinrufinnu 3.ailuronrr!dEarnlunrrr\":auf (Facilitator) nrofuuorra^:uafi o n1flJrrrt1nr6h!\"rfi e nr:uanr:.16 au16auf 4. 1rduatt,nun'lrirlfiuorutenr:a,trin:rufadrodarda,: dri!dUul?irfi e nrvu:unr:nrrf ei.luix uaurirnrruf uld rlrcls f 5.airofi rn::urdale'lrtloaonin:rlf rrlu irnruoi nr:apl utsre1,lfl lnfuqlnntSuanluR,JUua?lro-6llur 70
6nd )eaos .EEIII vr rir tra' a.r r5n do n 1 ra?1rf (JB \"$ 6. daar: rlxrnstruriudfi en::rdorf:lnrr{anr:a.:iarrui It 7. eirsrrtann:su:ltnr: nr:{cnr:aoiellf rfialrfitrinorutfi n a:rufn:u rrirletdarfiunr:tenr:eruflu aoin: uattfiu , I :l] I J:sTsrrritlavldhr 8. rJ'lurxfi auwtlnr:ldrvr:r: KM lduritrrrlhqnbuavflldhloru Rroludruoru / elrs / ciruoru / unun 9. rl:varuoruriurlntnnr:c'rruflu*ud nr:ui,tilrgur riaa.r{u ratauuniruu:uruiro .l 10. rl:varuorufiuurl:uoruiro t lunr:rlhr:llonr:rirorufloiao arCu:vun:rufluaoint ElSlIr , 7t ,il:1< ESTII {il -- - -/ I Tacit Knowledge Deep Tacit Knowledge
5nc( KMSocial Capital with {'o nrtarru:f- ,I;I1SAIiIsI cr u r! u 14't \\t d'., a N d1 l,iiu 1in - 1. nr:uanrildsiuRrurarteldrlu (Care) Tacit qi 2. nr:uanrilduunrrlin (Lovg) 3. nr:uanrrlfi sunrrtllfidariala nlu (Trust) o 4. raunl:uanrildsuaruilaaodu (Safety) A tl r4!arirqcn6irrdolu4urardurto-fiaurEao {.rnu{nq 4 r,tx'}0fio udnat:rfirflurotaoEetufiu: rhtarao{du 4n1lo': rdarfra r6-aqa r.r':arfluraa-nnrtaornrlwi.iiotiuua:riu fiaq 4 rlrsnlt 1o-uri 1. nru 6a nrrlr,t' nr:riuaac utanr:rjarfrau:.ioituaaoleurria rvlutriuriqnnadu 2. tlu:rqr 6a nr:qeariroeiaudrrilrrflcEjauu:ru 4eiron:rll-:oh birlouurunrarir:fi : 3. drnrlm 6a nr:aornnwivln fie ra':anrr ::nqfilufr.rfirf,u :slolrluriq[du 4. dtrlrion, 6a nr:rflu{finrruarirrala ralaf,oru :vytqdtdraciutduarJaru qruo::lriaieu d:ullirnrfluouile hr,rrinurjutrilara rlru'orlotflunr:d{roerrrisu uavlf':rulrlliuriqidu 73 IaIWactsr riaqaoiruarq uav d2.riu za{outuairFfn5 r:inorullarin:aqlludin Gen Z-Y Jin'r-r!6ediN{iri,aqlrhlrnnlulaE niau fir fiauri'urldallxalq et. 2l{ ls. efl i.. xrinoruluardn:aqill:h': Gen Y fi arruAaafiro::i,aqii'urnn1rl1a6, flia! tJ[ {sunrrr uavsaliunll dsuu aole:6 Gen X 6a dnEnrcrq6n:fl rJaua;lr.jrat lria'a.ttfl u ur0nlrll{nl1tliuu'rncuasnrMr,rrulu{nEawitln ad1,, fi 1yl n a d1nL-rf o.r.i'[r\"o lrifi.:nr1n: In:u6erfl e n)-1., ?ria!lutLriia660 rtianrnlhlllouav r{ouraurao L-t--- lBB a: rUuaufloi'Jetlianlrvl l'r1u rn]: nAtnfli4 n6n1 q R't ru urir'r at ti a'lu-tr aruru n :H\"Y::#S,?ldL ieVeteran rflu rfn.nu:-ulna-rnflror aJndulie;f {nurluurh6ae'uln:tru durfia,:urarnrJtountolnrniroru fira1lu1u {nr:u--firtunordalali {olunrin id{1oari'\\rl6r u.crlnicaa0Crir{.! ..1!i!!.tw.r.!rdu:mn.nrnlud (r.T.) 74
do ,eecs I l< ]\\'{ , K Mnowledge anagement Implementation Step : n {.ffi , -\"'\"^.--'iu:rFr.m',a{ (--.) 75 7 Impleme ntation Steps ea eos lKttlt rh: diuro-ru: F11rf uaiAJuu!n1tu_turrlBnrtarrlf#rioqr6tlu o.rinr (loowledgE Man geitlerlt AsJess.trent) dr:lruirai1,|ril rxrru 1. to,r riC$i Assesstt|Cttt (Xl.l Ev.lu.6on) \\ ailuuiiimtBe:tilrurhunlt - DlCrnruvnn-rrlurrl (nrclu{ 1S,Lt .tl'tg5ke2Phfn 7. zSlr.red (lnrEt.ddoh) Evaluatiori ard Vi-iion - nrtrltrfark$ulat r ldon Pl.n) (Ber Prdda-e) KM T rilxursflgrieT uiurt - nrntrmr0;1r.,.rrud! - flrinun.lr 5fafiu I a. xno*t\"og\" (K-l.lap arld X-Lands€ap€) - -Emcrerq [^**] dlaiun,lltr'iu.lr{rn1. i11!l (f(la in A.tioo) *a\"r-*-roa,*,\"-,.\\ ;;;l 4KM oanuu .IrlBuuua!#raian Xil-Team (.- Paograrr Lela|linn-rrljiu'rr{en.rte.rtrt ,i'tuuanttualtCtoun.rt L I D€5i9n [xllll.ru ./ xrur.rrau (D.{lop XX F.cilit tor) (S.l..t x-Toob) -?.aaaiiciisa .oi: urrrx !m'.unu: n'.'. \" ny, {d.n ) 76
do loiona{ KM aqidtuu ?? , tilt?irihr,Sru uoi6anrtr6um'lo ? !Tl tearning O {os EIII t .-,.: I KM Maturity Level r v oiu n r mder ur n r:{e nt:ete - Embed standard Klil methodologies ir| th€ busin€.s model, gl:t E - l.lonltor tte herlth of the Kl.l methodologles. - Align performance evrh.UoD .Dd recognition with Kl.l strategy, - BalaEce .n organiz.Uonal KM framewort with local co.trol, .nd - Contioue the ioqmey! Leveraging standard NM medrodologias across the orgEni.ation - Continue to communicate sbare best practice - Manage the Xl.l apprca(tres and processes Level 3 Standardize ; ,/ - Design and implement pilot opportunities Commoa Processes and - Capture lessons leamed to facilitate - Communicate ard rhare best practice - Develop KM ttrought leadeEhip Ell - Integrated KH strategY - KM app.oidres and tools I- Find and Utilize resources - Explain XM - Create Roadmap and KPI - Understanding among key stakeholders .EtrIE
db ,rrr', ,Ialsai!)tsr {orus;truaooin,i uluuluelnduiuli{.r{o :crduuin ) loroaieoraoaosin: F lun1l tlertnn arqardnr ua;arqttarrrrrfnrru aanuuu KM \\ riiuorunrs{anrtorru{ l olultdd.t5durrnaaoa'nr ftlS mr.u*rrnrnmru:Mr.m'araq (a.{ -79- u M u1 14 uLr-l) rfi r aru n a alu n:vutr IfIfag?!tsr a yn55unlfeilulun-tr (Klv1 Committee) l.rirraueulsnu uu1r1olunlidtriuoluteriluelunluiet 2.ilrvrfi una uosiilu2un?1r6cn1fl ivalu\\r'lun'rrnri'roo'rr,HHI?u?o ,il;:.'I^1..-:-i:i!,Lai '!lilil r5itl:l i'-iil l.llt1 it.li :latiii;,i:ar l 1. {ovirufl unr:{onr:nrrufluaoin: 2. drtfiunr:nerur:c rn'r:ienr:n?r iluanrfnt mrEsu6i101 t n1rvi\"r.,'lu 3. drriirnr:duur nuruaoinlud i6nr:rJfi riordrfl urda n. n sorueranr:dr r0uoruoi a q'uBrars u5. ruo iaon'e?1 fei a ni{rrrilruur a uavqffi airule'eirurd ott a0 an Fin i a t? ri1ts=r?tfsr )\" -80 IEIT
dm aa?* ilffru ra's a u rin {6r n 1 T a ?'r GO't ITKTI?TT 1. :;aruorudurari?unruit01 rdaqjnrulu araoru / ru / d:u T,I I nru / uHun rrl alr{triur.ilo n:r uf 4 LJI 2.afl iru:ua.rrin:nrufluq:fi lrfi urirY! r{ruurri ri'trduan ant5 oirriiuoru KM uaifl a.r-ruq?'tu6uu{1lfih.uuyir,rrunr:tanr: aod6,)ltlfrn'lx 3, ;iru:snlrudsnlntunrrttuuf i,r(Facilitator) niyqluuay!d'rrf, n15U55rr1n'',|61?i[60 nr:ua n r:J6 uu16auf 4.rirrdua uHunr56irliiuoru{ant:aorin?rrlia ?itnri a rda0 ariuarlulvir6on::urunr:nr:fi d:uiru uavriro:ruf tl&i rl:vlurri 5.airofian::urdaldurdoaoria:rlf rriu airrnltni nlrd?l :J:vrdudrd'qlrnnlsua nrrl fi'uun1u6e rriu iitnn aia'!!ra,nr.!.m!^:^nii.rin!r-(nd?,.) -81. u rir tr,r' a o rin {o n 1 i a ? 1ilf (JD., l( lfli${r?trs[ al7 6. daar: :l:s r{u}Yurifi c n:fl dora^:r nr:{car:anCn?1xf ', 7. fi'ruuaonri:Jrunt: nr:tnnr:aoa'e:ruf tCalr,t'xrinorurde alrrti-n1rx rz--ilcrfi-l u:drnr:tenr:nrr:lflu aoFini uaylu'r.l :l:ulurrrir,lavle3r,r S 8. ri*,uriauunirnr:hlrcu! KM lduriflu{aqrifiuavflurihioru nrulu ra.:ru / alra / d:uoru / uHun 9. isdluoluiiurintanr:nlruflufiufi nr:uilitrgur riaaoaa ,!5at.ucri'l lru'lYl-rorilo 1 ,\\ I 10. :J:caruorufi':Jud2unruriln I lunralhlJlonr:rirorurdeiao a16*givrlllntufluao0'nt @ !. lnnljr8nRrr.lLftcairfieinArli 1.d?. ) -42
Social Capital with KM \",,-.:, lATArfitls oi u r1u u r o ai'.r o u dr uiurin d'o nrtaaruf lun::anunrtnrt{enrtnrruf nr:eiruuann:rufirn Tacit qi Tacit rfudrfituiaoiri!.r6.r Socia! Capital rio 4 ciru6a t ilt 2.1.. nnrr::uuaann rr:ill,df:isuuuna?rrrutlirna'l(lLqoldvefi)u (Care) tl 3. nr : ua n r:l fi u uFr?'r x\"lirda rfi ata niu (Trust) 4. uRvfl 'l5udfl r:lfi uun'lruila aod'u (Safety) r.r':aniavnrirr6,rluquroraurli-aaurtao {onu{nq 4 u!ru60 udnt::udtflurn{aoiie tr,tda: rirleraoejdl qnllal rdarfra rdaqa r.t':atfluuannr:artn:rvr,f,ilofiuua:riu iaqi 4:licnl: kiuri 1. uru 6a nr:lvi nr:rduaac ra':anr:rdarfl auuoiluaaoleutda:l:vtutiurilnaadu 2. flu:rEr 6a nr:rXoaroizuciaurirdl r:rv;iauu:ru rlerilun:rlalole trj4ouuruaroni:ill 3. dnn{Eur 6a nr:a*nrrrlivlnrlfleuEanr:rl:crst6lufl ofhfl u:l:vtllriuriqi6u e. iurrrnnr 6a nr:rflu{in:ruuJirar, *trfior'',rlttr\"lqatalariutaua aru qora::udadav rl'ruldr:rrilunuilnhrafinurju\"lrilata :rlfori.:rflunr:dfroalr fiuu uavli:rolalviurie.idu Itllllt €3- nlsooounlsJ-fJluSsnls r F F] {ro*{*/p\" Stan,rg, * I Po*r* L_-
? nnil?, s?{{tRtAildo1aattu, ratlafgiTsr lo, I .v r,euunft !2u n1?ilall.uuta- rl tlotl'r? tu tta ?u8c!a1aen auuuu run'rsu,.n. unnj nnYrl{unslien sntioruncl#n'rn-{curiccsrufi ,itiunlmutinrla nfi ur'lrn1tfid{rid*uufi 6irr If : J lt ililbr 5 # e nrF.tri 85 ax-aEllrfalUq.Fqr:lr4i rclJ. U[Ga ,EaaSiI)IsI 't6r.lfi uhfi riluthd\" f,arnaiiau?aif; nrtfi e,irun.rra{sxrao.! nlrilArle uasHlUtJ?!tlun1?lult1uJut3a3t?n1u1uaul1 1f n-dtu-ta\"'itirl:ldnnnxr{ rno{n1t .m!i!rtrn.nD.f krrainn.rui {.fr ,) BEST PRACTiC il i 86
BP qirerrsrnestuu {7*.-,}?t IIB6III fl nt3nun n1ltao.:d.:?t?11{}fl dra1firr1a;irtaflurilaa#tric'ltludm Griulurif.rul a ud rElqrndrfi nirunrtf,actirnrruda drl'lrirt-raurenaihruinnmltfr lnau:narrJrfi s rEa.iniu BP raslnfi1.r Yt1 tuan?1afl1.!on uul CR : Sittisak Prukpitikul Ir ifr G56 i'- t=tE ] fl 511 nilA nUgUrild1nill|0{t?ff ' ra\"een1}lsl nq n?trn1e't1.t uHuLtavufl i.x ttj-etisutnnala ].lan1?ytu1 tuuuznntt l0tnlt t{?tt'na1nt - an- 6t)f-lotnfiung deua[9*tYyl.{ t-{{tlt-lJlIuuay n n1fl atJal'ltlgi,.t-guuaJtruc.un.Jaollt-'tJno.t({a unsanFl . I I t @ ..1!l!!tn{r&rhu.:fti.im*!,{.* 88
d6'i 4ta i !r, AAOq FIY{mAU 1ilnfl', ESITI Good Practices --\\ Promising Practices t- n ! Better Practices t\\a \\ , / I / t,I { 9 o€l1No{t[?a{Lun aeos ESTII ^a Best Practices - rfie better practices Management ----) dtl{tu2int'tu \\r ,6r better practrces Benchmarking \\ I <-rffa better practices i rancliaa uavlnmrlilfi.rrJll Knowledge \\ Management anouut g{Han,.lti'lluuo1t faqaern:tuur-aea .. ullrn.n.!tdu.: nn1.^n.n{ (r.d ) 90
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