The Best SAP C_C4H510_04 Practice Test

SAP C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 Web: www.solution2pass.com Version: Demo Email: support@solution2pass.com [ Total Questions: 10]

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Pass Guaranteed SAP - C_C4H510_04 Question #:1 Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question. A. Full Access B. Unrestricted C. Restricted D. No Access E. Define Specific Restriction Answer: B C D Question #:2 Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question. A. FSM B. Time recording C. Manual Routing D. MRS E. Activity Planner Answer: B D E Question #:3 Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question. A. Registered product B. Product C. Warranty D. Text E. Maintenance plan Answer: A B D Question #:4 Only Solution2Pass for Any Exam 1 of 4

Pass Guaranteed SAP - C_C4H510_04 Which key user tool allows you to change field properties on the SAP Service Cloud Ul? A. Mashup B. Code list restriction C. Workflow rules D. Adaptation Answer: D Question #:5 Which data element is used to calculate the warranty start? A. Number of months B. Warranty duration C. Service category D. Warranty reference date Answer: D Question #:6 Which of the following applies to time recording? Note: There are 3 correct answers to this question. A. You can activate Microsoft Outlook integration for time recording. B. Code list restrictions are not possible for the Time Type field. C. Time recording can be done online or in offline mode. D. Automatic time recording can be done by clicking \"Start recording\" and \"Stop recording\". E. Time sheets can be submitted for approval. Answer: C D E Question #:7 What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution? Note: There are 2 correct answers to this question. A. Create a migration template. B. Configure SAP Jam as knowledge base. Only Solution2Pass for Any Exam 2 of 4

Pass Guaranteed SAP - C_C4H510_04 C. Create a broadcast. D. Integrate MindTouch. Answer: B D Question #:8 Because some activities can be carried out in multiple views, which of the following is correct regarding access rights? A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access. B. You can decide, per view, if the access rights should override any restrictions you have defined or not. C. Unrestricted access rights override any restrictions you have defined. D. Restricted access rights override any unrestricted access you have defined. Answer: C Question #:9 Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM? A. Contracts B. Tickets C. External pricing D. Activities Answer: B Question #:10 You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct answers to this question. A. A workflow rule has to be scheduled to trigger the determination. B. The system background job for SLA determination runs every 30 minutes and has not been executed yet. Only Solution2Pass for Any Exam 3 of 4

Pass Guaranteed SAP - C_C4H510_04 C. The determination rules have been configured, but not activated. D. The question related to SLAs must be activated in project scoping. Answer: B C Only Solution2Pass for Any Exam 4 of 4

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