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Professional Portfolio Phea Waite Sr. Sales Account Executive

Phea Waite Sr. Sales Account Executive Delta Air Lines, Inc. Section I Resume 1–5 Profile Section II Experience 6-7 Section III Education 8 Section IV Professional Organizations Section V 9 - 23 Biography 24 - 28 Wins and Accomplishments Awards and Recognitions Endorsements and testimonials

OBJECTIVES I will apply my expertise in air sales, operations, and customer service to create delightful moments for our highly valued customers using our elite premium services and VIP Select. I will collaborate with key partners to ensure our customers' on-the- ground experiences are memorable so we can become the carrier of choice. EDUCATION Certification of Completion, Associate Travel Academy Dec 2008, Bloomington, MN Associate of Science, Dental Hygiene, Normandale Community College – May 1997, Bloomington, MN SKILLS • Outstanding cross-functional collaboration with business teams to meet commercial goals. • Dependability, can-do attitude that results in delivering complex, multi-phased projects on time. • Excellent communication and relationship-building skills. • Strategic Project Management and decision-making skills. ~1~

PROFESSIONAL EXPERIENCE DELTA AIR LINES, INC. Senior Global Sales Account Executive | Aug 2021 to Present • 2022 Global Sales Excellence Award Honoree - Recognized as one of the top 10 percent of sellers who achieve superior results for Delta while demonstrating high-caliber attributes that support the organization. • 2022 Peer Advisory and Collaboration Team - Develop effective initiatives to increase Global Sales engagement as a team leader. • 2022 Chairman’s Club Nominee -Top performing employee who exemplifies the Delta Difference. • 2021 PACT Coffee with Leaders recognition - Recognized as a key member of the planning team to help reinvent the CWL Initiative and execute the program in excellence. Global Sales Account Executive | Dec 2017 – Aug 2021 • Focused on growing our corporate share and revenue streams with American Express Global Business Travel while also managing the Media marketing relationship with Global Business Travel end-to-end digital channels. • Works closely with North America’s American Express Meetings & Events, SME and Middle-Market Sales and Quarterly engagement with GBT’s Global Business Consulting team. • 2020 Chairman’s Club Nominee - Embrace obstacles with grace by offering support to the broader Sales team during challenging times. • 2019 /2021 Global Sales Excellence Award Honoree - Recognized as one of the top 10 percent of sellers who achieve superior results for Delta while demonstrating high- caliber attributes that support the organization. ~2~

Account Representative | May 2015 – Dec 2017 • Responsible for identifying and closing new small to medium size business for the Delta SkyBonus accounts and continuous monitoring of growth and revenue performance, that may lead into other opportunities for Delta. • Provide accounts with information working in conjunction with National and Global corporate sales teams to help develop sales programs, partnerships, and network and market level detail as needed. • 2016 First- ever recipients of APEX Honors Award - Recognized top outstanding performers achieving performance excellence. Sales Associate, Global Sales Support | Oct 2012 – May 2015 • Provide customer service to Delta’s top corporate and agency accounts to resolve customer issues quickly and efficiently. • Answer customer questions and concerns regarding products, prices, and availability. Provide exceptional account service to strengthen customer loyalty. • 2015 Peer Achievement Award - Recognized by peers who go above and beyond at work, in the community based on performance, productivity, reliability, and teamwork. ~3~

REGIONAL ELITE AIRLINE SERVICES Tower Coordinator, MSP Control Center | Aug 2011 – Oct 2012 • Monitors aircraft and FAA frequencies and ensures accurate data is transmitted to internal and public information display screens and personnel. • Manages all flights assigned to a specific area, including delayed departure time assignments, coordinates service needs, and communicates the current state of the flight to appropriate personnel. • Monitors the inbound passenger/baggage connections and provides analysis and recommendations. Customer Service Ticketing Agent | Jun 2010 – Aug 2011 • Greet customers with the ticketing and baggage check-in process to ensure their travel experience is as smooth and pleasant as possible. • Assist customers with calculating the reservation cost, selling, and reissuing tickets, or booking alternate flights due to Irregular Operations. • 2011 Elite Honors Award- Recognized for the commitment and willingness to go above and beyond by assisting disabled passengers to ensure they were adequately taken care of. ~4~

Delta Wellness Townhall Dr. Henry Ting, left, and Phea Waite of Delta Air Lines Inc., pose during his recent trip to Minneapolis to speak with some company employees. ~5~

Biography Contact Information Phone: (763) 229-5457 Address: 3363 North View Lane Woodbury, MN 55125 Email: [email protected] LinkedIn: linkedin.com/in/pheawaite Personal Profile Living in the \"Land of 10,000 lakes\", I enjoy spending time with the family fishing and when the weather cooperates, teeing off for a round of golf on the weekends is second to none. Work Experience Joined the airline industry in 2010 as an Airport Customer Service Agent followed by a position as a Tower Coordinator. Assumed a position within Global Sales Support in 2012. Spent over 12 years in both Global Sales and operational roles in Minneapolis St. Paul airport. ~6~

Skills Creative thinking, Problem solver Dependability Can do attitude Strong work ethic Project Management Strong Leadership skills Education & Awards Platinum & Gold Award 2022 Chairman’s Club Nominee – 2021, 2022, 2023 PACT Team Lead Mock Interview – 2022 PACT Coffee with Leaders recognition - 2021 Global Sales Excellence Award – 2019, 2021, 2022 APEX Honor Award - 2016 Peer Achievement Award - 2015 Elite Honors Award – 2011 The Travel Academy - 2008 Certification, Associate Travel program Normandale Community College - 1997 Associate of Science, Dental Hygiene ~7~

SkyBonus Program Incentive Performance The SkyBonus incentive engagement led to 350 new acquisitions and 53% of accounts are currently using the program. $2.0M Lifted Revenue Unlifted Revenue $323K 187 New Accounts Using Program 2022 Monthly Revenue $403K $429K $314K $338K $218K $163K $166K $51K $806 $5K MAR APR MAY JUN JUL AUG SEP OCT NOV DEC ~8~

2021 Chairman’s Club Nominee Nominator: Lisa Yi, Sr. Sales Account Executive Global Agency Sales Phea is a GBA rock star. During the pandemic, we relied on each other, she was always there willing and able to help. No matter how difficult or challenging the task we were faced with. She always provided solutions and support. She is amazing friend and peer. I am very proud to know her, and I know she always has my back! Thank you, Phea, for being you. CHAIRMAN’S CLUB Extraordinary people deserve extraordinary recognition ~9~

2022 Chairman’s Club Nominee Nominator: Monica Kremer, Sr. Sales Account Executive Global Agency Sales Tell us how your nominee lives Delta’s Core Values? Where do I begin? Phea is a rockstar. When early retirement reduced her team from 5 to just her, she stepped up to the challenge to take on ALL responsibilities handled by the retired colleagues. Luckily, they hired another teammate, but she still took on the senior role of doing all events, small to enormous in scale, sales initiatives, advertising & marketing plan, agent training and performance reporting for Amex GBT. Tell us how your nominee champions Delta’s brand attributes? In addition to her expected role, she happily assists others on the Global Agency Team by coordinating Teams meetings to share best practices, is willing to help anyone, with anything even if it's just to lend an ear and provide support or guidance with challenging problems. She steps up to lead on PACT and other groups, being available for everyone. And always with a positive attitude full of energy, never appearing to be in a grumpy mood. Seriously, rockstar, right? Tell us how your nominee exemplifies being the Delta Difference? Phea constantly goes above and beyond for her team, her customers, her colleagues, and other departments, including getting involved in multiple Delta charity golf tournaments. She is the perfect example of what a Chairman's Club winner should be. We should all aim to be like Phea. CHAIRMAN’S CLUB Extraordinary people deserve extraordinary recognition ~ 10 ~

2023 Chairman’s Club Nominee Nominator: Monica Kremer, Sr. Sales Account Executive Global Agency Sales Tell us how your nominee lives Delta’s Core Values? She's warm, personable, amazing customer care but above all helpful to anyone that reaches out. Most of the time she will drop what she is doing to help a colleague or just take time to listen when they need to vent or need advice. Tell us how your nominee champions Delta’s brand attributes? Phea is one of the hardest working, big hearted people I know. During the covid years, when she lost three team members, and in years since she carried her team through projects, events, programs, initiatives, and training new team members. She is focused, detailed oriented and keeps the team moving forward like a well-oiled machine. Her best feature is her happy can-do attitude even during the busiest days. Tell us how your nominee exemplifies being the Delta Difference? Phea is the essence of the Delta Difference, and I am a better employee, colleague and friend from what I have learned from Phea. CHAIRMAN’S CLUB Extraordinary people deserve extraordinary recognition ~ 11 ~

2022 Platinum Award Nominator: Shawn Cole, Vice President – Global Sales PHEA WAITE FOR: Thank you from an outstanding 2022! Elevated: We strive to You showed up day in and day out exceed expectations despite the many obstacles of 2022 – omicron, summer ops, limited capacity, every time. seats, the back-to-back to back meetings, etc. FROM: Shawn Cole ~ 12 ~

2022 Gold Award Nominator: Georgia Alizieri, Global Account Manager Corporate Sales FOR: PHEA WAITE Elevated: We strive to exceed expectations Hi Phea- On behalf of Enterprise Corporate every time. Sales, I want to thank you for going above and beyond in providing FROM: support to our Big 3 automotive Georgia Alizieri customers within the last 3 months. I started my new role in May, and you immediately reached out and partnered in support AMEXGBT Big 3 Auto dinner; supported DTWMTY OBT AMEXGBT marketing campaign for Sep-Oct 2022; and supported the new AMEXGBT Ford FAM trip. In my 15 years at Delta, I could not be more proud to work with an amazing colleague and friend. TY! ~ 13 ~

2019 /2021 GSEA Award Recipients represent the top 10 percent for their respective years in the Field organization, demonstrating high-caliber attributes that focus on championing the customer and supporting Delta’s Sales goals. Phea, Congratulations on receiving the prestigious 2019 Global Sales Excellence Award! As a Global Sales Excellence Award honoree, you represent the best of the best among your colleagues. We would like to thank you for your relentless commitment to provide unmatched service to our customers. You are the reason that our customers voted us the world’s best airline in the Business Travel News (BTN) Annual Airline Survey for the ninth year in a row. On behalf of the entire leadership team, we celebrate your success. Thank you for your hard work and dedication to Global Sales and Delta. In place of meeting in person, leaders have come together to recognize you in this personalized video which we hope you enjoy. View your personalized video at this link: https://youtu.be/qYC-tMLlMkU The team will soon send out your 2019 GSEA award. Please fill out this form to provide the necessary contact details. Thank you, Steve Sear, President – International and Executive Vice President – Global Sales ~ 14 ~

2022 GSEA Award Recipients represent the top 10 percent for their respective years in the Field organization, demonstrating high-caliber attributes that focus on championing the customer and supporting Delta’s Sales goals. ~ 15 ~

Peer Achievement & APEX Award Steve Sear, President – International and Executive Vice President – Global Sales Kristen Shovlin, Vice President – Sales Operations and Development Recognizing employees who go above and beyond at work and in the community based on performance, productivity, reliability, and teamwork. ~ 16 ~

From Phea’s nomination: “Phea works over her normal schedule every day. She strives to make the SME Program a success and routinely enrolls more SkyBonus customers than her peers. She represents Delta so well on her cold calls and, as the voice of Delta, she offers the absolute best in customer service and engagement. Phea is generous with her time and talent and is gracious in helping anyone who asks, or she may see a need and makes an offer to help. Phea is innovative and finds opportunities to bring more value and success to Delta. For example, she was speaking with a customer in Seattle about the SkyBonus Program. The customer was excited to join, mentioned to Phea he was an owner of a distillery in Washington and was looking for someone at Delta he could approach about his product and carrying on flights to/from SEA. Phea did some digging and found the right person within our organization and helped connect the customer to a decision maker. Not many employees take that extra step to connect a customer with the right people, but Phea knew we are trying to boost our SEA base and maybe a local distillery could play into that. Phea has volunteered for Delta functions and helps improve our work environment by her great disposition, quick smile, excellent ideas and even treats! She is the hardest-working person I know of and certainly deserves to be honored.” ~ 17 ~

2021 PACT Recognition Nominator: Jennifer McCarthy, General Manager Sales Operations and Robert McQueston, Global Account Manager - Corporate Sales Jason, We are reaching out to recognize the contributions Phea Waite has made to our Coffee with Leaders (CWL) program. As you know, PACT represents each area of Global Sales including Field Sales, Sales Development, and Sales Operations and creating engagements supporting important initiatives for Bob and Kristen. CWL is a program that pairs leaders with small groups of Global Sales colleagues to have open, safe, and virtual conversations on a selected topic. The sessions provide an opportunity for front line employees to get to know leaders outside of the chain of command, and for those leaders to get to know employees from other teams. The topic for the November sessions was ‘How has the pandemic had a positive influence in your life?’. The program ran the month of November. ~ 18 ~

Phea (aka rock star!) was a key member of the planning team. The team met on a regular basis to develop an innovative program of engagements and connections during a challenging COVID-19 pandemic. Phea demonstrated the four essential behaviors we look for at Delta. Phea unlocked potential in developing capabilities in herself and others through organizing the CWL program and running virtual roundtable sessions. Phea stayed curious, courageous, and decisive as the planning team innovated the program by adding two sessions in Spanish, restructuring the programs format, and documenting the process for the next planning team. Phea’s commitment to PACT was a difference maker as she helped to reinvent the CWL plan and execute the program with excellence. Phea connected authentically with others and communicated effectively. The CWL program helps employees chart the course as they share experiences and best practices to innovate and adapt as we all learn to live in a COVID-19 world. CWL Wins: • New this year was the inclusion of two sessions in Spanish • 60 participants • PACT hosted 9 sessions, all with different leaders • Survey – 4.9 out of 5 score for overall experience • 100% respondents would recommend program to a colleague Regards, Robert & Jennifer ~ 19 ~

2022 PACT Recognition Nominator: Jennifer McCarthy, General Manager – Sales Operations Elizabeth Gray, Program Manager – Sales Marketing Phea Waite Team Leader Sr. Sales Account Executive Charlie Sferlazza Sara Hardin Team Member Team Member Global Account Manager Sales Account Executive MEET THE MEMBERS OF YOUR MOCK INTERVIEW TEAM ~ 20 ~

Peer Recognition Nominator: Karli Kincaid, Sales Account Executive Global Sales Message: Phea, I am beyond grateful that I get to work with you on the AMEX GBT account. Your leadership and guidance that I have experienced over the last few years has been absolutely wonderful. You have made me feel so confident about managing this account for Canada because of how detailed, organized, thoughtful and caring you are as a person. You have yet again gone above and beyond for the AMEX GBT Partnership Exchange/Showcase in Canada, and I thank you for all your coordination, dedication, and support. I truly appreciate you. ~ 21 ~

Peer Recognition Nominator: Rebekah Biddle, Sr. Sales Account Executive Global Sales Message: Phea, Congratulations on another wildly successful AMEX Inter[action] event! Your dedication to Delta and the relationship American Express is evident in your unparalleled engagement with agents, leadership, and your colleagues. Thank you for including our DL MICE team, SkyTeam, and JV partners in this stellar event. It’s an honor to work alongside you! Rebekah ~ 22 ~

Peer Recognition Nominator: Imani Copeland, Administrative Assistant to VP Global Sales Message: Phea, Thank you for all your help this past week with the team meeting. Your ability to drive in headfirst and be a fantastic POC in my absence is much appreciated. You were a joy to work with and I look forward to many more future collaborations to come. ~ 223 ~

2011 Employee Award Recognized as an Elite Honors employee for the commitment and willingness to go above and beyond when it comes to taking care of our customers and fellow teammates during the power failure at the MSP airport ~ 24 ~

Letter of recommendation My name is Lawrence Restiano, Senior Vice President, Global Supplier Partnerships at American Express Global Business Travel. For the past 5 years, I have had the pleasure working with Phea Waite on transforming the relationship between Delta Air Lines JV and American Express Global Business Travel. I have been with Amex GBT for 25 years and have worked with many individuals that handle the GBT relationship. I can tell you that Phea Waite stands out from the pack! Her experience, her industry knowledge and her “Will to Win’ are reasons that she stands out in my mind. Creativity, finding solutions to problems and always with a keen eye on how we can make the Delta/Amex GBT relationship better are things I look for in leaders that work with us. Phea has documented success in developing customized business strategies focused on sales recovery, share growth, premium sales, loyalty and customer value that have been instrumental to our mutual success. At Amex GBT, we say that the relationship we have with Delta and their partners is our most ‘strategic relationship’ and Phea Waite is a big part of this. In summary, Phea is a strong leader with a terrific ‘can do’ attitude and would highly recommend her for this new role. Sincerely, Lawrence Restiano Vice President Global Supplier Partnerships, Am~ e25ric~as

Letter of recommendation Melanie Kolbeck Manager, Global Supplier Partnerships American Express Global Business Travel Chicago, IL 60647 It is my honor to write this letter of recommendation for Phea Waite. I am a Global Supplier Partnerships Manager at Amex GBT North America and handle the Delta – Amex GBT partnership. In this capacity, I have had the privilege of working with Phea over the past 3+ years. Aside from being a very personable, positive, and kind individual, Phea is highly motivated with a can-do attitude. She has been a key asset to the Delta & Amex GBT partnership for several years and embodies the spirit every day. She is extremely dedicated to our account, very reliable and responsive and goes above & beyond to deliver results. Due to the vast experiences, she gained in various positions she previously has held throughout her career at Delta, such as Global Sales Support, she is highly knowledgeable and has become GBT’s most valuable subject matter expert about Delta’s products and processes. A fierce advocate for GBT’s needs, Phea is always determined to find a solution to a problem, assisting our Traveler Care team with booking-related issues, formulating a call to action for a media campaign, maximizing sponsorship impact for Delta and its JV partners or hosting an educational session for GBT’s commercial and operational teams. Most notable, she participates in the quarterly engagement call series with GBT’s Business Consulting Team to keep our Air Practice team abreast of Delta’s revenue management and contracting strategy and exchange market feedback. ~ 26 ~

Phea is also the JV’s main point of contact for Amex GBT’s annual “Pacesetters” event, which is a week-long sponsorship engagement, coordinating with numerous stakeholders and overseeing preparations with deliverables and deadlines thorough the 10+month lead time, followed by the onsite execution, oversight and representation of the Delta JV. Even under very difficult circumstances when the Global Agency Sales team experienced a shortage of resources, Phea remained our main point of contact for several months and kept the partnership operating, while then also training new recruits. Throughout these challenging times, she remained passionate about her role, relentlessly delivering top notch support, and never missing a deadline or having to lower expectations. In summary, it’s been a true pleasure to work with Phea. Without hesitation, I confidently can recommend Phea. I wish her all the best in her next endeavors, which I know she will perform with the highest level of integrity, quality, and dedication. I remain available for additional questions and can be reached at [email protected] or at 312-774-6030. Sincerely, Melanie Kolbeck Manager, Global Supplier Partnerships American Express Global Business Travel ~ 27 ~

Letter of recommendation I have closely worked with Phea at several GBTA Global Meeting Events occasions, whereby she always was our entry point and valued Partner in managing the commercial and logistic set-up, securing and optimizing our joint brand exposure and with that our RoI, always in balance with our Trade Partner- and customers-needs and expectations. Phea showed consistently a focused, committed, alert and “on the ball” attitude when it comes to professional service delivery and support to our Trade Partners and customers. All with a sharp commercial eye. With her years of experience, the Delta & JV commercial- and sales support- values are just part of her DNA. With her authenticity and “easy to approach- and willingness to help- attitude”, she comes across as very trustworthy, securing long-term relationships. Based on the above I highly recommend Phea. Please feel free to contact me if you have any questions regarding my experience in working with Phea. Sincerely, Eric J. Snijders MANAGER SPECIALTY SALES Global Sales Air France, KLM and Delta (dept. PCGS TC) COMMERCIAL DIVISION | AIR FRANCE-KLM P.O. Box 7700, 1117 ZL Schiphol, The Netherlands M: +31 (0) 6 531 288 51 E: [email protected] ~ 28 ~