ServeSmart-Hospitality

Put the me back inengagement forbetter businessWitha customer engagement platform

The way peoplebuy has changed79% of customers spend at least 50% of totalshopping time researching products online53% of customers abandoned an in-storepurchase due to negative online sentiment59% of customers are willing to try a newbrand to get better customer service

Consumers are informed, demanding, and individualistic.Retailers need to move faster to stay relevant.

That’s not hard because thanksto technology, consumers aretalking to you all the time (evenwhen they’re not buying.)

But the old modesof engagement canonly take you so far• Email• Table top standees• SMS• Generic promotions

To grow, you’ll need technology todeliver experiences that are...Personally relevant Contextually aware Real time86% 73% 75%of buyers are willing to pay more of users want to interact with loyalty of consumers want to provide feedbackfor a better customer experience programs via their mobile devices on their experiences in the moment

The key word ispersonalizeThat’s where comes in

Personalize for profitwith1. Make your business ‘personal’ again2. Increase loyalty, referrals & growth3. With technology that’s insightful and interactive

Understandhow your customer interacts with youEngagewith him in real-time with a more meaningfulservice or recommendationPersonalizeyour marketing campaign for his segmentConverthim into a brand advocate!

An end-to-end engagement platformFollow the buying journey to understand, engage and personalize anytime, anywhere! UTILIZE data across channels, systems & platforms PROVIDE real time insights to elevate customer experience PERSONALIZE your relationship with him in the long run

In store tablet application Enhance in store brand experience POS Integration Behavioral Summary Feedback Measurement

End User ApplicationProvide seamless brand experience at a clickCatalogue Browsing Loyalty IntegrationPersonalized Offers Rewards RedemptionMobile Wallet Store Locator

Engagement dashboardAnalyze, Visualize and Monitor engagement anytime, anywhereCustomer Experience Customer Insights Management Generation Feedback Behavioral Summary Profiling Campaign Offer Management Optimization Loyalty Predictive Management Analytics Social Lifecycle Sharing Management

What’s in it for you? Useful consumer insights = More meaningful engagement = Higher customer satisfaction = More loyalists = More referrals with social media as a multiplier = Direct impact on bottom-line

Put the me back inengagement forbetter businessWitha customer engagement platform