ServeSmart-Healthcare

Patient Engagement Solution‘Bringing Patient Experience To Life’

GLOBALLY, NEW EVIDENCE SHOWS PATIENT EXPERIENCE IS THEPRINCIPAL DRIVER OF PROFITABILITY US INDIAAt least 1.25 % of hospital paymentsare tied to performance on variouspatient experience indicatorsMore than 50% of hospitals haven’tdefined and operationalized patientexperience THE OPPORTUNITY IS EVEN GREATER IN INDIA

Positive patient experience is defined not only by delivering exceptional care, butalso by actively listening to what matters to themPatient Experience Exceptional Care Services Real- time Interventions

Patient Experience looks at understandingindividual patient journey and providingdesired empathy and personalization at eachtouch point.Capturing & tracking this experience canhelp weave a comprehensive picture of yourpatient lifecycleRicher, holistic data =Better patient understanding =Better hospital performance

With our interactive tablet based patientexperience solution, mapping yourpatient experience journey is just fewclicks away • Capture your patient sentiments in real time • Turn patient inputs into personalized intervention opportunities • Share insights with your staff across various patient touch points • Discover trends that tell you more about your future success

In premise Tablet ApplicationIn premise tablet application Admission Treatment Discharge •Personal Details •Treatment Preferences •Payment Preferences •Purpose of Visit •Dietary Preferences •Billing preferences •Health History •Recreational Preferences •Insurance Options •Language preferences •Administration issues •Discharge FeedbackPatient Engagement Dashboard

Patient Engagement ApplicationProvide real time patient experience at a click Scheduling NotificationsFacility Locator Dosage/Refill RemindersPreferences Summary Discharge/Payments

Tablet Application- SnapshotsPatient Information Patient PreferencesPersonal Details Would you prefer a wheelchair on your arrival?Patient Feedback Real time Intervention Dear Admin- Negative feedback by patient-id 5324. Please Intervene

Patient Engagement Dashboard - Snapshot Overall Satisfaction Drill Down by Care Metrics Drill Down by DepartmentMonitoring Built-In Management Dashboard allows for real time insights 6