Online Ordering Guide

A Guide to Ordering Online Fast Tracking Safe and Secure Stock Availability Your order is pushed to You can provide your You’ll know straight the top of our queue details safely away that we have stock

Need Help? - Call: 01582 692 440 1. Visit Our Website We offer a massive selection of components including Switchgear, Enclosures, Junction Boxes & Cable Accessories, Distribution equipment, Circuit & Surge Protection, Plugs & Sockets, Motor Starters & Control Gear, as well as a diverse range of fuses. 2. Register To register for an online account you will need your existing Europa account number. Find our ‘Trade Register’ in the top left hand corner of your browser and fill out all information. Be sure to set a password you will remember and click submit at the bottom. 3. Logging In Time to log in to your very own area. Do this using the email and password you set the account up with. You will find the ‘Login’ Button in the right hand corner of your browser. www.europacomponents.com Sales: 01582 692 440 Technical: 01582 692 444

Need Help? - Call: 01582 692 440 Once Logged In you can access your Account settings and basket. 4. Filling Your Basket Once you’ve found the product you are going to buy, you are able to see the price and data sheet. Select the quantity and click ‘Buy Now’. This product is now added to your basket. Need to add more products before check out? Repeat this step until you’ve got all the products in your basket. 4. Filling Your Basket When you’ve found the product you are going to buy, you are able to see the price and data sheet. Select the quantity and click ‘Buy Now’. This product is now added to your basket. Need to add more products before check out? Repeat this step until you’ve got all the products in your basket. 5. Checking Out In your shopping basket you will find everything you’ve selected to buy. Review the contents of your cart, make any amendments such as removing items or adjusting the quantity. Make sure your order reaches our minimum order value of £25 before VAT and delivery. www.europacomponents.com Sales: 01582 692 440 Technical: 01582 692 444

Need Help? - Call: 01582 692 440 Here you also select your delivery method and we have 7 delivery options available. Get free standard delivery when you spend over £125. Once you’ve reviewed your basket select proceed to checkout. Follow the checkout process ensuring that the details you enter are correct especially your email address and telephone number as we will try to contact you if there are any problems with your order such as items being out of stock. If you selected the Direct to Site delivery option, make sure you’ve put in the correct address. You’ll have the chance to review the contents of your basket before you submit the order. Remember to add any promotional codes in your basket overview and accept our terms and conditions. 6. What Happens Next? Once your order is submitted, you should receive a confirmation email. The order goes direct to our gatherers who collect all the items on the order from the various areas around the warehouse. Once gathered the products are passed to our packaging team ready to be packed. Any issues, such as out of stock items get highlighted and the paperwork returns to the office where we send you an email. Once packed your order will be collected by the courier. Your invoice will come through via email so be sure to keep an eye on your inbox. 7. Great Aftercare We ensure you are kept up to date with every step of our order. However at Europa, our interest in your order goes well beyond the time when you receive it. We have a great technical team who are dedicated to providing advice covering the entire range of products, as well as having a polite and friendly customer services department. Should you have any questions about your products or their care then please get in touch and we’ll be happy to help. Europa prides itself on its excellent customer service and delivering “Smart Solutions, Switched on Service.” Need more help? Give us a call on 01582 692 440 www.europacomponents.com Sales: 01582 692 440 Technical: 01582 692 444