Alabama Contractor Summer 2020

Don’t turn your back on training! The better trained your employees are, the more skilled they become. PHCC of Alabama eLearning Apprentice Program Learn more on page 6

THANK YOU The role you play as a Bradford White contractor has always been essential when it comes to protecting public health by installing and maintaining hot water systems. As we face the COVID-19 pandemic together and work to return to normal, the importance of what you do every day has never been greater. Without your commitment to the communities in which you live and the customers you serve, homes and numerous commercial facilities such as hospitals, doctors’ offices, nursing homes, schools, military installations, food processing plants and more would fail to have adequate hot water vital for sanitization and hygienic purposes. Without a reliable hot water supply, these facilities could not continue to operate. While the Administration and several agencies have recognized the essential nature of what you do to keep America in hot water, we’ve known it all along. That’s why we insist that our products should be installed and maintained by professionals. We are extremely proud and appreciative of your dedication. Be safe and thank you on behalf of the entire Bradford White family! Bradford White Corporation ©2020, Bradford White Corporation. All rights reserved. BWPHAL0620

ta.tAIternativesSM The majority efbusinesses overlook available tax credits that may si9nificantly impact their bottom line. Are you confident your business is collecting all available tax incentives? /# CALL 205-621-1711 TODAY FOR A FREE CONSULTATION TO LEARN HOW TAX ALTERNATIVES CAN CAPTURE THESE CREDITS FOR YOU What is the Work Why Use What does WOTC do? Opportunity Tax Credit? Tax Alternatives? WOTC helps targeted The Work Opportunity Tax The paperwork to claim workers move from economic Credit (WOTC) is a Federal available tax credits can be tax credit available to dependency into self- employers for hiring complex and time sufficiency as they earn a individuals from certain consuming. steady income and become target groups who have contributing taxpayers, while consistently faced significant Tax Alternatives manages participating employers are barriers to employment. these tasks efficiently. We able to reduce their income strive to minimize the impact tax liability. on your valuable time. Because we work on a contingency basis, clients pay only when results are realized. Contact us today, and get the credits you are due! [email protected] I 205.621.1711 Go to Tax-Alternatives.com to learn more!

CAoLnAtBraAcMtoArAssociated Plumbing - Heating - Cooling Contractors of Alabama The APHCC of Alabama is dedicated to the promotion, advancement, education and training of the industry, for the protection of our environment, and the health, safety, and comfort of society. SUMMER 2020 Table of Contents 5 A Message from the PHCC Executive Vice President: COVID Recovery Efforts 6 Alabama PHCC eLearning Apprenticeship Academy 8-13 APHCC OF Alabama Plumbing Apprenticeship Program 14 PHCC Member Benefits: We Mean Business 16 Employee Returning from Trip – Precautions in Light of COVID-19 18 Power Meeting 2020 Recap: Attendees Learn How to Be Heard … Loud and Clear 20 Four Pivotal Actions for Navigating Changes Post COVID-19 22 Five Restrooms Upgrades to Improve Hand Washing and Minimize Germs 23 COVID-19 Drives Huge UV Disinfection Demand in the HVAC and IAQ Industries 24 New Technical Document Addresses Suitability of CPVC Piping System for Commercial Building Applications 26 Backflow Prevention Assembly Tester Online Certification Class 27 Alabama PHCC Member Benefit: Insurance 28 Member Benefit: Geo-Fencing 29 Alabama PHCC Introductory Membership Application 30 Special Thanks to Our Associate Members APHCC of Alabama Advertiser Directory Cover Photo: www.istockphoto.com / vitranc Officers PRESIDENT: Bradford White (bwforthepro.com) 2 Stiebel Eltron (stiebel-eltron-usa.com) 19 Rick Thomason PHC FastEst Inc. (Fastest-inc.com/phcc) 17 T&S Brass (tsbrass.com) 7 1634A Montgomery Highway, Suite 162 Hodes Co. (HodesCo.com) 17 Tax Alternatives (tax-alternatives.com) 3 Hoover, AL 35216 Liberty Pumps (libertypumps.com) 32 205-822-0597 Rheem (Rheem.com/HybridSolutions) 31 VICE PRESIDENT: APHCC of Alabama Phil Smitherman Senior Editor: James Cole Board AUX Mechanical Inc. Bob Mosca Cole Sewer & Drain Services 5925 Johns Road 4530 Plummer Court Christine Joiner Bessemer, AL 35023 PO Box 36972 Montgomery, AL 36106 DMJ Service, LLC 205-428-8416 Birmingham, AL 35236 334-279-8919 219 Oxmoor Circle, Ste 1 (205) 985-9488 • [email protected] Homewood, AL 35209 Fred Williamson SECRETARY-TREASURER: 205-362-9989 Williamson Plumbing Alabama Contractor is the official magazine Nick Tatum 560 Glade Park Loop of the Associated Plumbing-Heating-Cooling Conrad Watson Air Conditioning, Inc. Paula Quarles Montgomery, AL 36109 Contractors of Alabama and is published four 4100 County Road 5 Banks Quarles Plumbing, Heating, Cooling times annually. APHCC of Alabama does not Monroeville, AL 36460 2501 17th Street necessarily endorse any of the companies 251-282-7741 Tuscaloosa, AL 35401 advertising in this publication or the views 205-758-2627 of its writers. IMMEDIATE PAST PRESIDENT: Michael Dean Mike Scanlon Wilbur Doonan Alabama Contractor is designed and Dean Plumbing Company Scanlon Plumbing Services Wilbur Corporation published by Blue Water Publishers, LLC. 3100 Leeman Ferry Road 263 Mendel Parkway P O box 737 Articles and information published in this Huntsville, AL 35801 Montgomery, AL 36117 Trussville, AL 35175 magazine may not be reproduced without 256-883-6130 331-279-8989 205-833-6191 written consent of the APHCC of Alabama or Blue Water Publishers, LLC. APHCC EXECUTIVE DIRECTOR: Charlie Conklin reserves the right in its sole discretion to Bob Mosca Sentry Plumbing, Heating & Air reject advertising that does not meet APHCC PO Box 36972 2490 Rocky Ridge Road qualifications or which may detract from its Birmingham, AL 35236 Birmingham, AL 35243 business, professional or ethical standards. 205-985-9488 205-979-9864 The publisher cannot assume responsibility for claims made by advertisers and is not responsible for the opinions expressed by contributing authors. For more information on advertising, contact Eric Johnson, Blue Water Publishers, LLC, 9406 N. 107th St., Milwaukee, WI 53224 414-708-2059 / fax: 414-354-5317 [email protected] 4 Alabama Contractor • www.alabamaphcc.org • Summer 2020

A Message from the PHCC Executive Vice President Michael Copp COVID RECOVERY EFFORTS Many of the personal hygiene and medical or enforce moderate social distancing protocols. Strongly protocols needed to ultimately eradicate this consider SPECIAL ACCOMMODATIONS for personnel who disease takes for granted the availability the are members of a VULNERABLE POPULATION.” heating and cooling of water, and maintaining Phase 3: “Resume UNRESTRICTED STAFFING of healthy temperatures and humidity of controlled air. Most worksites.” states designated PHCC plumbing and HVAC contractors as The following recommendations are offered when reopening providing “essential services” and our members as a vital part offices: of a community of care that dates back before Vitruvius’ time • “Develop and implement appropriate policies, in accordance (c. 80–70 BC – after c. 15 BC) when the circumference of the earth was estimated in paces. In his book, “The Ten Books on with Federal, State, and local regulations and guidance, and Architecture,” Vitruvius wrote about the impact of wind and informed by industry best practices, regarding: water on healthy dwellings and the need for balance between • Social distancing and protective equipment four elements composed of in our bodies that include heat, • Temperature checks moisture, the earthy, and air. The nation needs our PHCC • Sanitation members more than ever as it debates when and how to reopen • Use and disinfection of common and high-traffic areas the economy in a way that revives businesses without reigniting • Business travel coronavirus illnesses. The plumbing and HVAC industry truly • Monitor workforce for indicative symptoms. Do not allow provides a practical means of protecting public health and symptomatic people to physically return to work until cleared safety as the country slowly reopens and reengages. by a medical provider. • Develop and implement policies and procedures for The White House and CDC produced guidelines driven by workforce contact tracing following employee COVID+ public health officials that entail three phases for employers test.” assuming that ‘gating’ requirements are met: (https://bit. ly/3g7hy9S). www.istockphoto.com / NiseriN Phase 1: “Continue to ENCOURAGE TELEWORK, whenever Summer 2020 • www.alabamaphcc.org • Alabama Contractor 5 possible and feasible with business operations. If possible, RETURN TO WORK IN PHASES. Close COMMON AREAS where personnel are likely to congregate and interact, or enforce strict social distancing protocols. Minimize NON- ESSENTIAL TRAVEL and adhere to CDC guidelines regarding isolation following travel. Strongly consider SPECIAL ACCOMMODATIONS for personnel who are members of a VULNERABLE POPULATION.” Vulnerable Population is defined as “elderly individuals and individuals with serious underlying health conditions, including high blood pressure, chronic lung disease, diabetes, obesity, asthma, and those whose immune system is compromised such as by chemotherapy for cancer and other conditions requiring such therapy.” Phase 2: “Continue to ENCOURAGE TELEWORK, whenever possible and feasible with business operations. Close COMMON AREAS where personnel are likely to congregate and interact,

ALABAMA PHCC eLearning Apprenticeship Academy The Alabama PHCC and the PHCC Educational Foundation offers online plumbing and HVACR apprentice courses for apprentices who need a non-classroom based method of receiving their apprenticeship instruction. This program is recognized by the U.S. Department of Labor, Employment & Training Administration, Office of Apprenticeship, and the Alabama Department of Education as a reasonable option for apprentice training. Each course is the equivalent of one year of classroom instruction. On-the-job training must be coordinated with a participating employer. The PHCC Academy courses offer a consistent experience for companies training many apprentices over time, with course materials developed by industry experts. Our training is offered through a professional, education-focused Learning Management System (LMS) that is easy to access and use. THE PROGRAM www.istockphoto.com / Pinkypills The APHCC eLearning curriculum is of the highest quality, is exclusive to the plumbing and HVAC industry, and it available to participants via the internet. The program is a four-year course as mandated by the Department of Labor standards. The total yearly cost per apprentice utilizing the APHCC of Alabama’s Apprentice Program is $1395 for members and $1595 for non-members. Don’t turn your back on training! The better trained your employees are, the more skilled they become. 6 Alabama Contractor • www.alabamaphcc.org • Summer 2020

BENEFITS OF eLEARNING eLearning is not the preferred method of comfort of their home or office, at a schedule that apprentice training for most apprentices; best suits their needs. Apprentices may postpone however, it offers several important advantages eLearning during peak work periods, setting over a traditional classroom: aside time for study on weekends or other more convenient times. • Open Enrollment — Apprentices may enroll at any time throughout the year since there are no Since there is no set schedule, apprentices pursuing class scheduling requirements. eLearning must be self-disciplined and self- motivated to maintain steady progress. Employer • Pace of learning — Apprentices work at their support and monitoring can be an effective method own pace. Apprentices who are considerably for addressing this issue. experienced can typically move through the curriculum quickly. Individuals who are highly eLearning places primary responsibility for learning motivated can also work at a fast pace. on the apprentice. When needed, most apprentices ask their employer or a colleague for assistance. • Convenience — Apprentices can work from the T&S IS HERE EDUCATION HEALTHCARE PUBLIC VENUES COMMERCIAL OFFICES Contractors know how important it is to have the right resources in place — and so does T&S. That’s why we offer a vast selection of high-quality plumbing products for a wide range of markets and applications, delivering world-class innovation and reliability when it matters most. Learn more at tsbrass.com/markets. TSB_3050 2018 PHCC 7.675x5.indd 1 T&S plumbing products represented in Alabama by: William & Associates Inc. - 205-833-6666 Summer 2020 • www.alabamaphcc.org • Alab8a/1m3/1a8 C1o0:n5t4raAMctor 7

Welcome to the APHCC of Alabama Plumbing Apprenticeship Program Thank you for your interesting this program, and the journey you are about to undertake to advance your knowledge and career in the plumbing industry. In order to become a part of this program, follow these steps: STEP 1 Complete the following Application for Admission. STEP 2 Send the completed application to the APHCC of Alabama. You may send the application via mail or scan/e-mail to: Mail: APHCC of Alabama P.O. Box 36972 Birmingham, AL 35236 E-Mail: [email protected] Step 3 When you have received approval from the Education Committee, you will be instructed on method of payment for the $1395.00 per year tuition for members ($1595 for non-members). P.S. DO NOT send your tuition payment with your application! According to U.S. Department of Labor standards, you will not be asked to submit your tuition payment until AFTER your application has been approved. Upon receipt of your tuition payment, you will be enrolled in Apprenticeship Program. The program directors will contact you with instructions on how to begin and use the online system. GOOD LUCK! 8 Alabama Contractor • www.alabamaphcc.org • Summer 2020

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Employment Information for APHCC of Alabama Apprenticeship Program 10 Alabama Contractor • www.alabamaphcc.org • Summer 2020

Educational Information for APHCC of Alabama Apprenticeship Program Summer 2020 • www.alabamaphcc.org • Alabama Contractor 11

Career Information for APHCC of Alabama Apprenticeship Program 12 Alabama Contractor • www.alabamaphcc.org • Summer 2020

Employer Acceptance Agreement Summer 2020 • www.alabamaphcc.org • Alabama Contractor 13

MEMBER BENEFITS Plumbing-Heating-Cooling Contractors — National Association Everything You Need to Strengthen Your Business — Now and in the Future As a member of the PHCC community, you plug into a powerful network of valuable resources and contractors at the local, state and national level — plus our own PHCC Educational Foundation — offering the knowledge, tools, programs and services you need to succeed. PHCC means business, from protecting your interests with lawmakers and preventing over-regulation to providing huge savings when you take advantage of member discounts on products and services. BEST PRACTICES NETWORKING OPPORTUNITIES • Marketing & Advertising Resources • Access to Online Communities • Find a Contractor Online Directory • Join PHCC Enhanced Services Groups • Personalized Online Member Dashboard • Online Business Interest Groups • Access to Subject Matter Experts • CONNECT Conference & Tradeshow • Safety & Risk Management Tools • Online & Print Member Directory • PHCC Water Supply Calculator App • State & Local Chapter Events and Online Resources EXPERT & AFFORDABLE TRAINING WORKFORCE DEVELOPMENT • Project Management & Foreman Training • Plumbing & HVACR Apprentice & Journeyman Training • Plumbing & Mechanical Codes Training • Pre-Apprentice Courses • PHCC Academy Programs • Workforce Development Center and Resources • Webinars & Other Training Opportunities • Scholarships • Assessment Tests SAVINGS & DISCOUNTS • Career & Job Fair Materials • PHCC Industry Partners • PHCC Career Center & Job Board • PHCC Labor Unit Database Subscription • Online Buyers’ Guide ADVOCACY • Discounts on Programs & Services • Legislative & Regulatory Participation • Member Discounts on Conferences • Representation on All Code Body & Industry Coalitions • State Legislative & Regulatory Tracking Tool 180 S. Washington Street, Suite 100 • Fight Against Over-Regulation Falls Church, VA 22046 • Reinforcement of Industry Standards that Protect Phone: 703-237-8100 | 800-533-7694 Fax: 703-237-7442 Public Health & Safety Email: [email protected] • Regular Alerts on Laws, Regulations & Code Changes phccweb.org • Annual Legislative Conference in Washington, D.C. 14 Alabama Contractor • www.alabamaphcc.org • Summer 2020 • Grassroots Network to Engage Members When Needed to Take Action JOIN PHCC TODAY!

Member/Non-Member Tangible Benefits Comparison POTENTIAL SAVINGS BENEFITS COMPARISON $1,500 Apprentice/Journeyman Training Member Price Non-Member SAVINGS Price $20 Pre-Apprentice Course $79 $99 Up to 25% Varies by state Plumbing and HVACR Textbooks $100 Plumbing & HVACR Apprentice eLearning (Online – Available for 1st, 2nd, 3rd, and 4th year students) $100 $81 Service Technician Training $100 $50 Frontline Service Training $749 $849 $750 $30 Business Management Education Member Benefit Webinars – monthly online offerings on a broad range of topics covering Member Benefit Member Benefit business management, technical and emerging technologies Varies by chapter CONNECT Conference/Product & Technology Showcase $635 $735 $250 $200 The True Cost of Running a Business $399 $480 $15 Service Manager/Supervisor – for service and repair contractors $749 $849 $75 Member Benefit UAC Conferences – for signatory contractors $600 $650 Member Benefit Member Benefit CCA Conferences – for construction contractors $0 $750 Member Benefit Member Benefit QSC Power Meetings – for service and repair contractors $680 $710 Member Benefit Essentials of Project Management Course – Early Bird Registration Member Benefit Members get early access to Member Benefit registrations Technical PHCC Water Supply Calculator App Member Benefit Member Benefit Techline – Expert Advice on Code Questions and Clarifications Member Benefit Member Benefit Code Book Discounts Varies by chapter Varies by chapter Discount Programs/Programs ConsensusDocs – Unlimited Package $949 $1,199 ConsensusDocs – Subcontracting Only $549 $749 NATE Manuals $30 $45 PHCC Who’s Who Directory Member Benefit $75 Fuel Discounts Universal card, save $.05 per gallon with ExxonMobil, enroll for free and more Aramark – work apparel Save 25% on work clothes that promote your business TradeWraps Truck Wraps and 5% discount on full or partial vehicle wraps and promotional items Promotional Materials Enterprise Fleet Management Discounts on vehicle leasing Market Hardware – Web site design Discounts on website design, hosting and search optimization and management Hudson Ink – Marketing Services Discounts on marketing services, free newsletter Time Communications Discounts on 24/7 call answering services Green Sky Discount on consumer loans Additional benefits and savings available through PHCC’s state and local chapters. 800-533-7694 | phccweb.org

HR QUESTION OF THE MONTH EMPLOYEE RETURNING FROM TRIP – PRECAUTIONS IN LIGHT OF COVID-19? QUESTION: We have crews that ride together in vehicles and Leave Act Questions and Answers (https://bit.ly/3dTrPV9). perform work outside. We have explained to employees that work is optional during this time and we have encouraged The EEOC’s guidance is similar but acknowledges the current employees to stay home if they feel sick or are concerned about strain on the healthcare system: exposure. We have an employee who is returning from a trip to Puerto Rico. She is planning on returning and the crew she “When employees return to work, does the ADA allow is assigned to is afraid of exposure. Can we require that she employers to require doctors’ notes certifying their fitness for doesn’t come in or turn in a doctor’s note before return? How duty? can we protect other employees? Yes. Such inquiries are permitted under the ADA either ANSWER: At present the CDC’s guidance indicates that only because they would not be disability-related or, if the pandemic employees who are returning from travel to countries that have influenza were truly severe, they would be justified under the a Level 3 Travel Health Notice (where there is widespread, ADA standards for disability-related inquiries of employees. ongoing transmission) need stay home for 14 days from the As a practical matter, however, doctors and other healthcare time they left such area and practice social distancing. Puerto professionals may be too busy during and immediately after a Rico is not among the areas presently at Level 3. As such, it pandemic outbreak to provide fitness-for-duty documentation. does not appear that the subject employee would be required Therefore, new approaches may be necessary, such as reliance to self-quarantine as a result of this trip pursuant to the present on local clinics to provide a form, a stamp, or an email to certify guidance from the CDC. We recommend that you review the that an individual does not have the pandemic virus.” See CDC’s guidance on this issue directly at “Travelers Returning “What You Should Know About the ADA, the Rehabilitation from High Risk Countries” (https://bit.ly/2X7M9ev), which Act, and COVID-19” (https://bit.ly/2WHLb9P). contains additional links. If, however, there are other risk factors, then certainly the employer should take additional and The CDC takes a stronger and more direct approach to the appropriate precautionary measures to protect the health and issue given the current pandemic and burdens facing healthcare safety of its workplace and those who work or visit it. institutions at present: “DO NOT require a healthcare provider’s note for employees who are sick with acute respiratory illness As for a doctor’s note, the U.S. Department of Labor’s current to validate their illness or to return to work, as healthcare guidance addresses this as follows: “May an employer require provider offices and medical facilities may be extremely busy an employee who is out sick with pandemic influenza to provide and not able to provide such documentation in a timely way.” a doctor’s note, submit to a medical exam, or remain symptom- See “Interim Guidance for Businesses and Employers to Plan free for a specified amount of time before returning to work? and Respond to Coronavirus Disease 2019 (COVID-19)” (https://bit.ly/3g24WAA) Yes. However, employers should consider that during a pandemic, healthcare resources may be overwhelmed and it That said, the CDC also advises in this guidance that employer may be difficult for employees to get appointments with doctors should “actively encourage sick employees to stay home,” or other healt care providers to verify they are well or no and that “employees who have symptoms of acute respiratory longer contagious. During a pandemic health crisis, under the illness are recommended to stay home and not come to work Americans with Disabilities Act (ADA), an employer would be until they are free of fever (100.4° F [37.8° C] or greater using allowed to require a doctor’s note, a medical examination, or a an oral thermometer), signs of a fever, and any other symptoms time period during which the employee has been symptom free, for at least 24 hours, without the use of fever-reducing or before it allows the employee to return to work. Specifically, an other symptom-altering medicines (e.g. cough suppressants). employer may require the above actions of an employee where it Employees should notify their supervisor and stay home if they has a reasonable belief – based on objective evidence – that the are sick.” employee’s present medical condition would impair his ability to perform essential job functions (i.e., fundamental job duties) Thus, while there is some legal support for employers that with or without reasonable accommodation, or, pose a direct require a fitness for duty statement before an ill employee threat (i.e., significant risk of substantial harm that cannot be returns to work, there appears to be none as to employees who reduced or eliminated by reasonable accommodation) to safety are otherwise healthy;  and regardless, the agency guidance is in the workplace.” See COVID-19 and the Family and Medical consistent in that employers should seek to minimize the burden on the healthcare system in making these types of demands. 16 Alabama Contractor • www.alabamaphcc.org • Summer 2020

HR QUESTION OF THE MONTH Of course, the employer has an enduring duty to ensure the consider the propriety of continuing to have employees travel workplace is safe, healthy and free from hazards (including to worksites in close quarters in the same vehicle. As advised in cases where employees perform work on client sites). by the CDC, the employer should instead consider having Employees who present a direct threat to themselves or to the employees driving individually to work sites and maintain a workplace, or who have other risk factors (see link above), can distance of 6 feet from one another while they are there to best and should be required to self-isolate or self-quarantine and protect the transmission and spread of the virus. The CDC’s additional measures may be necessary to be taken before they guidance for employers in the face of the COVID-19 pandemic can safely resume their duties. That said, we do not recommend is particularly helpful and we recommend that you receive it that the employer require the subject employee to burden the online from the CDC’s Interim Guidance for Businesses and healthcare system by requiring that she produce a doctor’s Employers to Plan and Respond to Coronavirus Disease 2019 note regarding her fitness to return to work based solely on the (https://bit.ly/2XbUoGq). fact that she recently traveled, and particularly if she has no upper respiratory symptoms (see CDC information regarding The COVID-19 pandemic is a fluid situation for all employers, symptoms – https://bit.ly/2X3jHKS) or other risk factors and the landscape is changing constantly. We make a wide present per the CDC’s risk assessment (see above). range of resources, which are frequently updated, available for employers on our website, which you can access through your Given the recommendation (and in some cases, the requirement) portal. that individuals practice social distancing, the employer should if you want fast, then you need mechanical estimating software ACCURATE | EASY TO LEARN | FAST SEE A DEMO TODAY! 1.800.828.7108 | www.Fastest-inc.com/phcc Summer 2020 • www.alabamaphcc.org • Alabama Contractor 17

POWER MEETING 2020 RECAP: ATTENDEES LEARN HOWTO BE HEARD … LOUD AND CLEAR By Dave Chic, Program Director of QSC www.istockphoto.com / akindo Power Meeting 2020 in San Diego, California, was unlike any other. Taking place in early March, COVID-19 was just starting to wreak havoc on U.S. businesses, requiring the 143 registrants to attend to their employees’ needs quickly and remotely over the 2½-day event and forcing some organic stops and starts during the Power Meeting programs. Even with challenges, the show went on. Keynote Speaker Podesta, “but making sure you are being heard is imperative Connie Podesta inspired the audience with her unbridled when implementing them.” Podesta’s presentation – titled “Life energy, enthusiasm and humor as she walked Power Meeting Would Be Easy If It Weren’t for Other People” – provided the attendees though the psychology of hearing and the process for perfect entrée to the event. Preliminary speaker reviews indicate making sure they were being heard – the overarching theme that Podesta might be one of Power Meeting’s favorite keynote of the event. “Having the tools to communicate is great,” said presenters … ever! 18 Alabama Contractor • www.alabamaphcc.org • Summer 2020

MEETING HIGHLIGHTS At some point every contractor realizes quality is key. In addition, Power Meeting 2020 offered valuable lessons on leadership, digital marketing, and hiring, retention and firing › You buy the best tools because you learn processes. Led by industry experts – Dr. Michael Hennelly broken tools cost time and money. with Strategyblitz, LLC, Eddie Hill with Prosperous Then you learn bad products do the same. Internet Marketing, and Andy Wilson with Kimbel – these sessions provided attendees with information that could › Customer call backs cost more than time and money. be implemented immediately upon returning to their They hurt your reputation with your customers. businesses. QSC Business Coaches Les Hanks and Franc They hurt your ability to grow new business. Exley also provided open forum education and discussions during a Power Meeting favorite: a “QSC Coaches’ Corner › We invented electric tankless water heaters. and Qlist Live” session highlighting plumbing and HVAC We are the largest topics. An additional discussion group was held regarding manufacturer in the World. the utility of a QSC Commercial Service Peer Group. › We know they work. A LOOK INSIDE QSC Our failure rate is the lowest in the industry. Power Meeting also offered attendees a unique opportunity And we’re competitively priced as well. to learn about the newest products and services offered by QSC Industry Partners and Sponsors. In addition to Whole house, point-of-use, commercial/industrial the educational sessions, the networking, socializing and electric tankless water heaters from 1.8 – 144 kW mixing-and-mingling have contributed to Power Meeting’s reputation as a highly effective forum … and are among GermMaadeniyn the most highly valued reasons that QSC members attend each year. Install ones that work. This year, QSC premiered its “Power Meeting Match Find out why we are... Game,” giving contractor members an opportunity to learn more about the Industry Partners’ businesses … as well as Simply the Best. offering up some little-known personal facts about these folks, too. Power Meeting 2020 also was marketed to all Engineering & manufacturing PHCC members extensively in hopes of attracting new excellence since 1924 coaching clients. 800.582.8423 Non-QSC member attendees found the Power Meeting experience to be just what they needed to confirm that joining www.stiebel-eltron-usa.com – especially during these trying times – will provide value to them and to their businesses. QSC’s updated benefits and Simply the Best attention to clients’ needs continue to provide satisfaction to all who are part of this most valued PHCC Enhanced Service Group (https://bit.ly/2zfjLiO). For information on QSC and the benefits of Business Coaching, contact Program Director Dave Chic at chic@ naphcc.org or via 800-533-7694. Dave Chic is the Program Director for Quality Service Contractors, is a professional network exclusively for members of the Plumbing-Heating-Cooling Contractors— National Association (PHCC). QSC provides specialized business management resources, services and training for plumbing and HVACR service and repair contractors. Summer 2020 • www.alabamaphcc.org • Alabama Contractor 19

FOUR PIVOTAL ACTIONS FOR NAVIGATING CHANGES POST COVID-19 By Les Hanks, QSC Business Coach Far too many people look at barriers in front of them as a crisis, and a time to panic. Since the beginning of the COVID-19 pandemic, we have observed big changes in the behavior of businesses and customers, some make sense as a reaction to the pandemic, and some are simply panicked reactions born from fear of the unknown. The question for business owners however is simple. Is this a crisis, or an opportunity? Perceptions are reality, and how employees are led during this time is critical. Great leaders relish the challenge of solving huge problems while motivating their teams to see the possibilities for GROWTH, rather than concentrating on the pitfalls. Post COVID-19 pandemic America presents opportunities for improving and yes, even growing your business. There are four pivotal actions to consider moving forward. 20 Alabama Contractor • www.alabamaphcc.org • Summer 2020

The first action item is to create your business crisis contingency it comes to employment. The pandemic shows a clear divide in the plan. Here is why. Small businesses will not be out of the woods workplace that equals opportunity for businesses and employees. immediately following the end of the pandemic. The CARES Act provided much needed capital to small businesses throughout For example, well-compensated knowledge workers with employer our economy to make sure employees could remain on payroll sponsored health plans have, for the most part successfully until the worst of the crisis ended. However, this money was transitioned to working remotely, while those in low skilled, low not much use for companies that were deemed non-essential and paying jobs that cannot be done remotely, are generally facing the closed for weeks and weeks. Massive unemployment will cause risk of increased virus exposure or loss of income from job losses. the economy to deflate, and millions will remain out of work for Think about supermarket employees during the pandemic. They much of 2020. are involved in mainly low paid jobs, with a lot of risk exposure to getting sick. Keep in mind that story telling is a great way to sell. With these facts in mind, a business crisis contingency plan is Tell these true stories to those you are recruiting and express how essential preparation even for possible winter shutdowns. The your company will continue to grow with skilled techs looking for typical plan is usually drawn up in four or five stages, factoring in work after their companies shut down. steps to take should sales and profits drop to certain levels. QSC Business Coaches help business owners frequently with plans like The fourth action item is to look at your sales channels and use any these, so be sure to contact us if you would like to talk about this extra time on your hands to expand the sales of newer technologies. in more detail. It will be important during this time to make sure technicians and office staff understand that not everyone is poor post COVID-19 Also keep in mind that many companies that were poorly and will not spend any money. positioned for a slow-down could be “on sale” to be acquired by stronger companies. A good contingency plan during an economy Some things about people never change, such as the need for like we have now includes circumstances under which a business comfort and convenience. They do not want to wait on hot water owner might seek a qualified buyer, sometimes even a competitor, and they like to listen to music in the shower and the bathroom. On to purchase his or her business. a cold night, they appreciate a heated toilet seat and a light leading the way to the toilet. A lot of people are interested in blue tooth The second action item to consider is increasing selling expectations technology that controls their thermostats. of technicians. This can be done by implementing clear key performance indicators (KPI’s) for each technician, accountability Quite often we hear that businesses are too busy to get the training for those KPIs and acknowledgment that they understand the KPI’s needed to sell new technology. There is no better time than now are not suggestions, but necessary for continued employment with to make sure technicians get crucial training. Find out which of the company. For those already meeting sales goals, work with the newer technologies are most searched on the internet in your them to add more value by showing the value of inspections and area so you can give customers what they want. Perhaps you will making customers aware of newer technologies. If call volume find water conservation is big in your area and that customers are is off for a day or two because of a slow-down in the economy, looking to save money on their utilities. Act accordingly and make encourage techs to deliver your full-service delivery system and education across the organization a priority. provide a full-findings report. Keeping the attitude about sales and profit positive is all about This is not a time to abandon the sales cycle of qualification, leadership. Lead from the front during this time and keep dialogue rapport building, education/information and closing. Take extra open with your teams. Remind your team you are not simply care to clean up work areas better than before, communicate the trying to survive; it is your intention to thrive during the pandemic relevance of checking other things related to the plumbing system and continue growing the business. Every crisis creates multiple just like you always should, and do the add on tasks today so less opportunities. Explore your opportunities and be sure to let both time is spent driving to other jobs. It sounds counter intuitive to the PHCC and QSC help you along the path. continue requiring technicians to hit reasonable KPI’s during and after a pandemic, however, productivity and profit per job is never Quality Service Contractors (QSC) is an Enhanced Service Group just an option. of PHCC providing business coaching, education and resources to PHC Service and Repair professionals. PHCC membership The third action step in a post COVID-19 world: Remind enables contractors to join QSC and take advantage of these EVERYONE that plumbing and HVAC companies are resistant business-enriching provisions. to recessions, because the work we do is essential. Competent employees retained their jobs during the crisis. Business owners For information on QSC click here https://www.qsc-phcc.org/ should trumpet the trades to all when recruiting and hiring, home or contact Dave Chic, QSC Program Director chic@naphcc. reminding the younger generation that those jobs are more secure org or via 800-533-7694. than in non-essential businesses. COVID-19 has made it impossible to ignore the long-standing crisis of inequality in our society when Summer 2020 • www.alabamaphcc.org • Alabama Contractor 21

FIVE RESTROOM UPGRADES TO IMPROVE HAND WASHING AND MINIMIZE GERMS Menomonee Falls, WI – The rapid spread of Research shows that consumers are highly in favor of COVID-19 has made an unprecedented and using touch-free fixtures. “91% of Americans believe it’s indelible mark on how our society responds to extremely or somewhat important that public restrooms potential germ exposure, raising new questions are equipped with touchless fixtures,” Dommisse said. around the hygienic and safe usage of public restrooms. “In fact, making everything touchless is Americans’ most requested improvement in restrooms.” In a matter of weeks, the pandemic caused a major uptick in hand washing, taught us the virtues of social distancing and 3.) Increase cleaning, sanitization and restocking. Proper elevated our awareness of hand-to-surface contact. and frequent cleaning and disinfection is key for restrooms, especially for high-touch surfaces, such as doorknobs, “As businesses and public establishments reopen andAmericans faucets, sinks, toilets, stall door openers and paper towel return to using facilities, all eyes are on public restrooms,” says dispensers. According to the CDC, daily cleaning with Jon Dommisse, director of strategy and corporate development, soap and water reduces germs, dirt, and impurities on the Bradley Corp., a global manufacturer of restroom equipment. surface, and should be done frequently, especially if there “Today’s commercial washroom will be of paramount is high traffic. importance in providing hand washing systems and supplies, and mitigating sickness-causing germs.” “It’s also important to disinfect surfaces to kill germs at least once daily, and more often if the restroom is busy,” Dommisse offers several considerations for keeping restrooms Dr. McCann said. Finally, be sure to check and restock clean, maintained, well-equipped and prepared for a healthy supplies regularly. Experiencing unclean low-stocked hand washing experience: restrooms are pet peeves for restroom users. 1.) Post signage. Reinforce cleanliness with friendly 4.) Provide trash cans and hand sanitizer near exits. “Our reminders about washing hands for 20 seconds per Centers research shows that 65% ofAmericans use paper toweling to for Disease Control (CDC) guidelines, maintaining safe avoid contact with restroom doors and faucets,” Dommisse distances between users, throwing away paper towels, said. “Keeping paper towels and waste containers near etc. The Healthy Hand Washing Survey by Bradley Corp. doorways can be helpful so people can throw them away shows that 40% of Americans increase hand washing when upon exiting.” signs are posted. Installing hand sanitizers outside restrooms is another way “Posting updated cleaning schedules in restrooms also goes people can sanitize their hands upon entering and leaving a long way in helping to reassure customers the facility is the restroom. taking steps to ensure a clean environment and cares about keeping them safe,” Dommisse said. 5.) Prop open doors to increase visibility and minimize contact. To limit the number of people in restrooms and 2.) Offer touchless fixtures. Cross contamination of germs in encourage social distancing, a propped open door can give restrooms can be reduced by using touch-free fixtures for people a small window into seeing how many others are everything from soap, faucets, hand dryers/towels, doors already inside. In addition, a slightly opened door allows and flushers. Public health experts agree: “Under any people to maneuver the door with their elbow, as opposed circumstance, using touchless fixtures helps to inhibit the to their hands. spread of germs in restrooms and buildings,” says medical microbiologist Michael P. McCann, Ph.D., professor Bradley is a leading manufacturer of commercial plumbing of biology, Saint Joseph’s University. “The more we fixtures, washroom accessories, restroom partitions, emergency avoid restroom touchpoints, the healthier and easier our fixtures and solid plastic lockers. For more information, visit operations will be. Hands-free washrooms are a win-win www.bradleycorp.com/handwashing for consumers and businesses.” 22 Alabama Contractor • www.alabamaphcc.org • Summer 2020

COVID-19 DRIVES HUGE UV DISINFECTION DEMAND IN THE HVAC AND IAQ INDUSTRIES Hospitals are using UV lamp systems to convert refrigerators, and ductwork; and single lamps and combination UV/activated cabinets, and containers into make-shift N95 PPE disinfection carbon media systems for residential HVAC equipment. chambers. Consequently, many HVAC contractors are on a record pace to The Covid-19 pandemic has wreaked havoc on humanity, but it sell and install residential UV systems. Distributors have also has also illustrated the adage “chaos breeds innovation.” seen an unprecedented interest in UV. “Our UV sales are up 1,000-percent due to COVID-19 and inquiries are continually Hospitals overwhelmed with COVID-19 patients amidst a increasing,” said Ronald Zajack, president, Coastal Cooling personal protective equipment (PPE) shortage developed Inc., a Fort Myers, Fla.-based HVAC contractor. Coastal has their own innovations to disinfect and reuse employee N95 promoted UV with TV commercials, an email blast explaining masks and other medical protection. “Doctors and healthcare UV’s benefits and the company’s policy on protecting customers managers are ordering UV (ultraviolet) lamp systems to convert and employees during service calls, and an instructional video hospital refrigerators, cabinets and other containers into make- post on its website. shift disinfection chambers for the renewed interest in reusing PPE due to shortages,” said Aaron Engel, vice-president Because of its sudden emergence, there’s no published data of business/development, Fresh-Aire UV, a Jupiter, Fla.-based UV-C’s effectiveness or dosage for inactivating COVID-19. manufacturer of indoor air quality (IAQ) equipment, such as However, the 2004 study “Inactivation of the Coronavirus that UV systems for HVAC units, ductwork and environmental Induces Severe Acute Respiratory Syndrome, SARS-COV” surface disinfection systems (ESDS). “Since the chambers are published by the National Center for Biotechnology Information a variety of volumetric sizes, we take their dimensions and (NCBI) has proven UV-C’s success with other coronaviruses, provide the most effective UV output using our proprietary such as SARS (https://bit.ly/2XqK3Yz). Consequently, experts BlueCalc modeling software.” suspect COVID-19 dosages are probably similar to SARS for inactivation. Puzzled how doctors were making the connection of UV-C’s virus inactivation capabilities with PPE disinfection, Fresh- Furthermore, Fresh-Aire UV’s third-party testing also included Aire UV executives soon discovered the Centers for Disease viruses. One study simulated airstream microbe inactivation in Control and Prevention (CDC) had issued its guideline an ASTM/AHAM style environmental test chamber simulating document “Crisis Standards of Care Decontamination a typical building’s indoor environment and HVAC air handler Recommendations” on April 9. One recommended alternative arrangement. Performed in an ASHRAE Standard 52.2 test duct cited a 2018 American Journal of Infection Control article system, the test’s UV-C light single-pass results demonstrated a “Ultraviolet Germicidal Irradiation of Influenza-Contaminated 99.03-percent inactivation of the virus (MS2 coliphage). N95 Filtering Facepiece Respirators (FFR)” to disinfect PPE for reuse. The 2018 article’s researchers custom-built a The chaos of Covid-19 has bred innovation at hospitals, but deactivation chamber using Fresh-Aire UV’s high output UV-C also at Fresh-Aire UV. The company is now developing UV-C lamp system. The conclusion stated that one to five-minute lamp chambers to disinfect medical equipment that will help (depending on chamber size) UV-C exposures were effective relieve the pressure on N95 mask manufacturers to maintain in disinfecting N95 respirators for reuse during pandemic the PPE supply chain throughout shortages (https://bit.ly/2zVWcf5). the ensuing months of the COVID-19 Consequently, UV equipment sales have been strong crisis. throughout the pandemic as Fresh-Aire UV, distributors and contractors battle to keep pace with the increasing demand for both commercial and residential systems. Besides lamp systems, the most popular requests during the crisis have been UV-C surface disinfection for offices, exam spaces and patient rooms; commercial UV systems for disinfecting the airflow and interior surfaces of air handlers Summer 2020 • www.alabamaphcc.org • Alabama Contractor 23

NEW TECHNICAL DOCUMENT ADDRESSES SUITABILITY OF CPVC PIPING SYSTEMS FOR COMMERCIAL BUILDING APPLICATIONS The Plastics Pipe Institute, Inc. (PPI), has published a new guide related to the use of CPVC piping systems in commercial buildings. Available on PPI’s website, TN-62 “Suitability and Fitness of CPVC Piping Systems for Commercial Building Applications” describes material advantages and capabilities that should be considered when designing CPVC systems for commercial plumbing and mechanical systems. PPI is the major trade association representing all segments of the plastic pipe industry. Chlorinated polyvinyl chloride (CPVC) and CPVC piping materials. CPVC material that has been part of building is a high-temperature plastic pressure is polyvinyl chloride that has been infrastructure systems for decades. piping material that was introduced chlorinatedviaafreeradicalchlorination As one of several piping materials for potable plumbing applications reaction, initiated by ultraviolet light represented by PPI, one of our goals more than sixty years ago. CPVC during the manufacturing process. The is to help educate specifiers and end- tubing and pipe are sold in straight chlorine added to PVC gives CPVC users about appropriate uses for this lengths, and used with molded fittings. higher temperature performance and material. TN-62 contains detailed Advantages of CPVC piping systems improved fire and corrosion resistance. technical information that has not been include safety of potable water; CPVC pressure pipe is a distinct published in such a concise manner up resistance to corrosion, tuberculation, material from PVC pressure pipe with to now.” and deposits; chlorine and chloramine additional capabilities, and is accepted resistance; and toughness to survive in all model plumbing and mechanical Published on PPI’s website directly jobsite installations. Another inherent codes for the plumbing and mechanical at https://plasticpipe.org/pdf/tn-62.pdf, advantage is that no flame is used applications noted earlier.” TN-62 is one of several PPI documents for joining, since pipes and fittings related to the design and installation are joined using solvent cement or Topics discussed in the new PPI of pressure pipe materials which are mechanical joints, such as grooved document include: published as a service to the industry fittings. This can help to prevent by PPI’s Building & Construction accidental fires during construction. • CPVC material definition and Division. Additional information about properties conduit for Building & Construction “PPI TN-62 describes how CPVC pipe can be found online at https:// and fitting systems are suitable for use • Use in high-temperature plasticpipe.org/building-construction/ in commercial applications such as applications index.html . hot- and cold-water distribution, fire protection (13D, 13R and some light • Resistance to potable water Available free on PPI’s website, TN- hazard NFPA 13 uses, when listed to disinfectants 62 “Suitability and Fitness of CPVC UL 1821), chilled water, and hydronic Piping Systems for Commercial heating and cooling systems,” • Use in mixed-material systems Building Applications” describes explained Lance MacNevin, P. Eng., that contain copper materials and material advantages and capabilities director of engineering for PPI’s CPVC that should be considered when Building & Construction Division. designing CPVC systems for • Design issues when using CPVC commercial plumbing and mechanical “Many people are not aware of the systems.  significant differences between PVC According to PPI President David Fink, “CPVC is a unique piping 24 Alabama Contractor • www.alabamaphcc.org • Summer 2020

$1395 Summer 2020 • www.alabamaphcc.org • Alabama Contractor 25

PHCC of ALABAMA AND BACKFLOW CONTROL BACKFLOW PREVENTION ASSEMBLY TESTER ONLINE CERTIFICATION CLASS Take the course on your computer. No travel or lost time on the job. The Plumbing, Heating and Cooling Contractors of Alabama (ALPHCC) and Backflow Control are offering the following State Recognized TREEO Training Criteria Backflow Certification & Re- Certification Classes online at www.AlabamaPHCC.org. CERTIFICATION AND RE-CERTIFICATION COURSES Select one: ___ Certification Course (Member, ALPHCC) .................................................... $ 195.00 ___ Certification Course (non-Member, ALPHCC) ............................................. $ 395.00 ___ Re-Certification Course (Member, ALPHCC) ............................................... $ 165.00 ___ Re-Certification Course (non-Member, ALPHCC) ....................................... $ 195.00 ________________________________________________________________________________ Complete the following information: **PHCC Member #: ____________ Existing BPAT/Cross Connection Certification #: _______________ and exp. date: __________ Name: _________________________________________ Home phone: _________________ Cell Phone: _________________ Email: ___________________________________________ Home Address: _____________________________________________________________ City, State ZIP: ______________________________________________________________ Business Name: ______________________________________ Phone #: ________________ ________________________________________________________________________________ **ALPHCC Membership of your Company or Contractor - Not the individual applicant Please make your check payable to BACKFLOW CONTROL Mail your payment with this application to: BACKFLOW CONTROL, 262 Boatner Road, Potts Camp, MS 38659 26 Alabama Contractor • www.alabamaphcc.org • Summer 2020

Summer 2020 • www.alabamaphcc.org • Alabama Contractor 27

ANNOUNCING NEW MEMBER BENEFIT ALABAMA PHCC MEMBER DISCOUNT FOR MOBILE ADVERTISING through EASY GEO-FENCING Geo-fencing delivers maximum benefits by displaying advertisements that utilize GPS on a user’s smartphone when a person enters or leaves a particular geographic area. Think of Geo-fencing as a digital boundary that can be as large or small as you want, wherever you want! Choose any location as small Easy-Geo Fencing’s inventory Detailed reporting provides as 0.3 miles in diameter includes access to thousands insights into how many views and clicks your ad receives. where you want your ads to of apps and websites. appear. Contact Easy Geo-Fencing Order Online Link: Raymond Foster https://easygeo.org/ALPHCC [email protected] For ALSA Member Coupon Code, 1 (800) 863-2541 ext 127 Email [email protected] A Small Sample of the 1,000s of Apps Your Ad Can be Seen on: 28 Alabama Contractor • www.alabamaphcc.org • Summer 2020

A SSOCIATE D Associated of ALABAMA PLUMBING – HEATING – COOLING Contractors of Alabama Best People. Best Practices. P.O. Box 36972, Birmingham, AL, 35236 205.985.9488 | [email protected] | AlabamaPHCC.org INTRODUCTORY MEMBERSHIP APPLICATION I hereby make application in the Associated Plumbing-Heating-Cooling Contractors of Alabama, and agree to conform to the Constitution and By-laws of that Association. Firm Name: ____________________________________________________________________________ Representative:___________________________________________Title:___________________________ Address: ______________________________________________________________________________ City:__________________________________________________State:_________ZIP: ________________ Signature:____________________________________Phone:________________ FAX: ________________ Email:_________________________________________________________________________________ DUES: Introductory Membership - $320.00 APHCC of Alabama: Supports lobbying on your behalf in Montgomery and Washington, D.C. Backflow Testing Course Online Provides liaison with State HVAC Board and Pipe and Gas Fitters Board Online Apprentice Program HVAC Board-approved Continuing Education for members and staff Television Advertising for Members Discount mobile geo-fencing advertising Thank You! Remit to: PHCC of Alabama, P.O. Box 36972, Birmingham, AL, 35236 Or by email to: [email protected] Credit Card Information: Credit Card #:______________________________________________ Exp Date: ____________________ Name as it appears on card:________________________________________CVV/CVV2 code: __________ Address:________________________________________ City:________________ ST______ZIP________ Amount: $320.00 Summer 2020 • www.alabamaphcc.org • Alabama Contractor 29

SPECIAL THANKS TO OUR ASSOCIATE MEMBERS Alabama 811 Noland Annette Raburn Barry Lee 811 205-323-6322 [email protected] [email protected] Alabama Plumbing and Peterson Industrial Inc. Gas Fitters Board O.R. Peterson David Wilcox 205-595-4550 205-945-4857 [email protected] [email protected] Southern Marketing Jim Benton & Associates Terry Falkner Jim Benton 205-664-1221 205-276-9051 [email protected] [email protected] Coleman Russell Viega LLC Ronnie Holmes Russell Olive 205-833-0700 205-383-5236 [email protected] [email protected] Covenant Contracting Company Weathertech Christine Joiner Spencer Atkins 205-362-9989 205-956-5400 [email protected] [email protected] DEC Fire Wiggs-Han & Bohan Jay Compton 615-350-8334 205-940-9913 [email protected] [email protected] Will & Pierce Federated Insurance Terry House Garrett Pepper 251-621-1550 404-497-8871 [email protected] Ferguson Chris Chiles 256-858-5801 [email protected] 30 Alabama Contractor • www.alabamaphcc.org • Summer 2020

SAVE YOURSELF EFFORT. SAVE YOUR CUSTOMERS MONEY. Introducing the Rheem® Easy-to-use Controls ProTerra™ Hybrid Condensate Connection Electric Water Heater Easy-service Design • Easy Installation 0\" Clearance Requirement LeakGuard™ Auto Water Shut-off Valve2 • Easy Service Long-lasting All service components Brass Drain Valve on the front of the unit Built-in 360° Leak Detection Cable2 • Most Efficient Up to 4.0 UEF 1Based on comparison of the 50-gallon Hybrid Electric model against the estimated annual operating cost of a standard electric water heater of like capacity manufactured prior • Unmatched Savings Up to $480/yr1 to 2015 under NAECA II which is likely being replaced. Savings varies per gallon capacity. 2Leak detection and leak protection built in for ProTerra Hybrid with LeakGuard only. • Quick Payback Less than 2 years Summer 2020 • www.alabamaphcc.org • Alabama Contractor 31 • Whisper-quiet Operation Runs at 49 dBa Rheem.com/HybridSolutions

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