CLMD4A_FrontServicesG7_8-2

7/8 TLE Services) (Front Quarter 1 LEARNER’S MATERIAL

Republic Act 8293, section 176 states that: No copyright shall subsist in any work of the Government of the Philippines. However, prior approval of the government agency or office wherein the work is created shall be necessary for exploitation of such work for profit. Such agency or office may, among other things, impose as a condition the payment of royalties. Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names, trademarks, etc.) included in this book are owned by their respective copyright holders. Every effort has been exerted to locate and seek permission to use these materials from their respective copyright owners. The publisher and authors do not represent nor claim ownership over them. This module was carefully examined and revised in accordance with the standards prescribed by the DepEd Region 4A and Curriculum and Learning Management Division CALABARZON. All parts and sections of the module are assured not to have violated any rules stated in the Intellectual Property Rights for learning standards. For enrichment of learning, schools are advised to make use of existing NC-Based TESDA Materials. The Editors PIVOT 4A CALABARZON

TLE (Front Services) Grade 7/8 Schools Division Office Management Team: Mario B. Maramot, Rosalinda A. Mendoza, Melanie C. Ditaonon, Edmund M. Evangelista, Macaria Carina C. Carandang TLE (Front Services) Grade 7/8 PIVOT IV-A Learner’s Material First Edition, 2020 Published by: Department of Education Region IV-A CALABARZON PIVOT 4A CALABARZON

Using Tools, Equipment and Paraphernalia I Lesson At the end of the lesson you are expected to identify FOS tools, equipment, and paraphernalia applicable to a specific job, use FOS tools, equipment, and paraphernalia and conduct self-evaluation on the required performance. FOS TOOLS, EQUIPMENT, AND PARAPHERNALIA 1. The room rack is where registration records are kept. It is considered as the most important piece of front office equipment. Sometimes, it is also array of metal file pockets designed to hold room rack slips that display guest and room status information. When key slots are added to the room rack, it can serve as a combination of room and key rack. Front Desk Officers normally use room rack slips information to match available rooms with guests needs during the registration process. 2. Key Rack is an array of numbered compartments used to store guestroom keys. These are often placed in front desk drawers to ensure the safety and security of guests. 3. Reservation Racks are special board or series of pigeonholes where cards are placed to show which room have been booked. Front office uses both two types of reservation racks. In advance reservation racks, registration cards are arranged by the guest’s scheduled dates of arrival and with each day’s grouping. A current reservation racks is used by the front desk agents to assists in processing guests during registration. 4. An information rack is an index of in-house guests, by both last name and room number. It is commonly used to assist from office employees with proper routing of telephone calls, mails and others. The information rack normally consists of aluminum slots designed to hold guest information slips. 5. Folio Tray or folio bucket is where the guest folios are stored and arranged by guestroom numbers. Guest folios remain in the tray throughout the occupancy stage of the guest cycle, except when they are used in posting transactions. A second folio trays is normally located in the hotel’s accounting office. Once the accounts of guest are settles, the folios are moved to permanent storage location. 6. An account posting machine is used to post, monitor, and balance charges and credits to guest accounts. 7. Voucher Rack is a container for storing vouchers for future reference and verification during the night audit. 8. Cash Register is used to record to cash transactions and maintain cash balances. 9. Telephone equipment consists of call accounting systems, automatic call dispensing, telephone / room status system, fax machine and call detection. 10. Credit Card Imprinter presses credit card voucher against a guest credit card. 11. Magnetic strip reader magnetically encoded and stored on magnetic tape strip on credit card. 12. Time stamp recording is important for establishment of chronology of events. 13. Multi Zone Clock is an indicator of the time at different time zones across the world. PIVOT 4A CALABARZON 4

D Learning Task 1: Match the meaning and functions in Column A with the terms in Column B. Write only the letter of your answer. Column A Column B 1. It is used to record to cash transactions and a. Voucher Rack maintain cash balances. b. Account Posting 2. An index of in-house guests, by both last name Machine and room number. c. Telephone 3. It is used to post, monitor, and balance charges Equipment and credits to guest accounts. d. Guest Folios e. Multi Zone Clock 4. An array of numbered compartments used to f. Information Rack store guestroom keys. g. Cash Register h. Folio Trays 5. A container for storing vouchers for future i. Reservation Racks reference and verification during the night audit. j. Key Rack k. Room Rack 6. An indicator of the time at different time zones across the world. 7. A special board or series of pigeonholes where cards are put to show which room have been booked. 8. It remains in the tray throughout the occupancy stage of the guest cycle, except when they are used in posting transactions. 9. It is considered as the most importance piece of front office equipment. 10.It consists of call accounting systems, automatic call dispensing, telephone / room status system, fax machine and call detection. E Learning Task 2: Complete the table below. Write the FOS tools, equipment, and materials in each column. MATERIALS TOOLS EQUIPMENT A Learning Task 3: Using the table in the Learning Task 2, define each FOS materials, tools and equipment. 5 PIVOT 4A CALABARZON

Maintaining Tools, Equipment and Par- aphernalia I Lesson At the end of the lesson you are expected to perform after-care activities for tools, equipment, and paraphernalia and conduct self-evaluation on the required performance How to Clean a PC? Regular cleaning can significantly increase the lifespan of your computer, and if you stay on top of it, cleaning will only take a few minutes each time. See Step 1 below to get started. A. Cleaning the Case 1. Setup an area where you can blow dust. You will be using compressed air and a vacuum to remove the majority of the dust from the inside of your computer, so set up an area that you can blow dust out without worrying about getting other things dirty. A garage or workbench is a good choice, or you can go outside if it's a dry day. Try to set up a table so that you can easily access the computer without having to bend over or set it on the ground. 2. Gather your supplies. You will need a Phillips screwdriver, compressed air (either in a can or via a compressor), a small vacuum that can fit in narrow crevices, a toothbrush, and 99% isopropyl alcohol. Do not use an old vacuum with a metal tip, as these are usually poorly grounded and can damage your components. The best option is a newer handheld vacuum with an extendable plastic hose. The toothbrush should have soft bristles and should be new. 3. Power down the computer and unplug all of the peripherals. Shut down your computer and disconnect all of the cables on the back. Make sure that the monitor is unplugged, and that any USB cables, Ethernet cables, speaker cables, or anything else is unplugged as well. Flip the switch on the power supply and then remove the power cable. 4. Set the computer on its side. Place the computer on its side on your table or workbench. Make sure that the connectors on the back are laying closest to the surface. These connectors are attached to the motherboard and can help you ensure that you remove the correct side panel. 5. Remove the side panel. Remove the screws that hold the side panel in place. These screws can be found along the back of the computer. Most modern cases have thumbscrews that you can remove without tools, though you may need to use the screwdriver for older cases or thumbscrews that are too tight. Set the screws aside so that you don't lose them. 6. Do an initial vacuum. Depending on how long it's been and your environment, you could be greeted by a pretty gruesome sight. Dust has a tendency to collect and cake on your components, and the entire inside may be covered in a fine layer of gray. Use your vacuum cleaner to do a pass over the interior, sucking up the large bits of dust from the components and crevices. PIVOT 4A CALABARZON 6 PIVOT 4A CALABARZON

Be careful not to strike any of the components with the vacuum tip as you move it across the interior. Many components inside are very fragile, and bent pins and connectors can render your hardware useless. 7. Use the compressed air to blow dust out of crevices. Take your can of compressed air or air compressor and blow out the hard to reach crevices. Use the vacuum to help reduce the amount of dust that scatters in puffs. Avoid long, sustained blasts, as this will make your can of compressed air too cold to hold. Don't blow compressed air on your fans. Blowing on the fans can make them spin faster than they are designed to, potentially damaging them. 8. Clean the fans with the vacuum and alcohol. Use the vacuum to remove the large amounts of dust on the fan blades. Dip your toothbrush into the alcohol, and gently scrub the dust that remains off of the blades. You may be able to access the fans easier if you remove them fist. You will need to remove the screws that secure the fan to the chassis, and then disconnect the cable that connects the fan to the motherboard. Make sure that you note where the fan was plugged in so that you can easily reconnect it when you're finished cleaning. Make sure to reattach the fan in the same direction that it was originally installed. Fans blow in one direction, and reversing the direction of air flow can significantly impact the cooling of your machine. Most fans have an arrow printed on the top of the housing that indicates which way it blows. 9. Remove components for deep cleaning. While a general vacuum and dusting is usually sufficient for basic cleaning, you'll want to remove individual components to really get them sparkling again. Make sure that you are properly grounded before touching any of the internal components. When you remove the components, set them on an antistatic surface, such as wood or rubber. You can remove the graphics card by removing the screws that secure it to the case, releasing the tab underneath, and then gently pulling it straight out. You may have to disconnect power cables in order to fully remove it. Set the graphics card on your cleaning surface and use the brush and alcohol to remove stubborn dust. Removing the hard drive and any optical drives can make it easier to clean them, since they are often tucked away in hard-to- reach bays. Removing these drives typically involves opening both sides of the case so that you can reach the screws securing each side of the drive. Most optical drives are pulled out of the front of the case after the screws have been removed. Removing the CPU cooler will allow you to clean out the cracks in the heat sink, as well as brush the dust out of the fans. Heat sinks attach in a variety of different ways, so make sure to consult your documentation before trying to remove it. Some require you to remove a bracket from the backside of the motherboard. If you remove the CPU cooler, you will need to apply a new layer of thermal paste to the CPU before reattaching it. 11. Dust all of the grates. Depending on your case, you may have some grates for fans and airflow. Use your compressed air to blow out from the inside of the case, and then run a feather duster over the grate from the outside. B. Cleaning the Keyboard 1. Unplug the keyboard. Even if you're just planning on running a vacuum over the keyboard, unplugging your keyboard first is probably a good idea. This will help reduce the chance of electrostatic discharge damage. 7 PIVOT 4A CALABARZON

2. Use the vacuum. You can perform a quick clean of your keyboard by running the tip of the vacuum over they keys. Press the keys in so that you can reach all of the crevices. 3. Shake the keyboard upside down. Hold your keyboard upside down over a surface that's easy to clean or that you don't care about (such as outside). Run your hand over the keys while holding the keyboard upside down and shake it while you do so. You should see lots of debris shaking out. 4. Remove the keys. If you want to do a deep clean on your keyboard, you'll need to remove each of the keys so that they can be cleaned and you can access the innards of the keyboard. Removing keys is a little tedious, but can save you from needing to replace your keyboard when it gets bad. To remove a key, press the key in front of it down. Insert a flat object such as a car key or flathead screwdriver under they key you want to remove. Gently pry the key up until it pops off. Repeat this process until all of the keys have been removed. Space bars can be tricky, so you might want to leave the space bar attached. Take a photo of your keyboard before removing the keys so that you have an easy reference for where they're supposed to go back to. 5. Disassemble to keyboard. Once you've taken all of the keys off, you can take the keyboard housing apart. Flip the keyboard over and unscrew all of the screws holding it together. Separate the various parts, making sure that you note where everything was connected. Different keyboards come apart in different ways, and some keyboards may not be able to be disassembled. 6. Wash the components. Once the keyboard has been disassembled, you can start washing most of the components. Anything that is just plastic can go through the dishwasher or be hand-washed. The keys can be washed individually by hand, or you can put them in an enclosed dishwasher basket. Most keyboards will have a rubber contact mat that gives the keys their spring. This is completely non-electronic and can be run through dishwasher or cleaned with hot water and soap. Don't wash anything that has a logic board or circuitry, and don't wash any cables. You can hand clean around these things using rubbing alcohol and a brush. 7. Reassemble the keyboard. Once everything has been washed and been given plenty of time to dry, you can put everything back together. Rebuild your keyboard, ensuring that all of the components go back together the same way the came apart. Refer to the picture of your keyboard when reattaching the keys. You can reattach the keys by simply pressing them directly into their spot on the keyboard. Make sure that everything is completely dry and cool before putting everything back together. Any moisture can ruin the keyboard when it is plugged back in. C. Cleaning the Mouse 1. Unplug the mouse. Before you begin cleaning the mouse, make sure that it has been unplugged from the computer. This will help prevent any damage to the mouse during the cleaning process. 2. Clean the buttons. Use a cloth or brush dipped in rubbing alcohol and gently scrub the buttons. Use a toothpick to run through the crevices between buttons and lift out the debris inside. Wipe down all the surfaces that get touched or rubbed during use. PIVOT 4A CALABARZON 8 PIVOT 4A CALABARZON

3. Clean the lens. Turn the mouse over and look at the lens underneath. Blow any excess debris off with compressed air, and then run a cotton swab dipped in rubbing alcohol around the lens once to remove stuck dust. 4. Clean the pads. Most mice have small rubber pads along the bottom. These help the mouse glide over the mousepad. Use a cloth dipped in rubbing alcohol to clean all of the dust and debris that has attached to the rubber pads. Give the entire bottom a wipe-down as well. 5. Clean your mousepad. Depending on your pad, you may have accumulated a fine layer of dust and debris on the surface of the mousepad itself. Most mouse pads are safe to run through the dishwasher, though your can hand wash them as well. D. Cleaning the Monitor 1. Power down the monitor. Make sure that the monitor is unplugged disconnected from the computer. This will help prevent any static buildup. 2. Dust with a dry cloth. Use a microfiber or other soft cloth to very gently dust the screen. Do not pick at anything or try to scrub away debris. Simply run the cloth back and forth across the screen to pick up the dust. Don't use paper towels, toilet paper, or facial tissue as these are usually rough and could damage the screen. 3. Make a cleaning solution. You can purchase specialized cleaning solutions, but you can quickly and cheaply make one at home by mixing distilled water and white vinegar in a 50/50 solution. Dab or spray this onto your cloth, and then gently run the cloth across the screen. Never spray cleaning solution directly onto the screen, as this could seep inside and damage the components. Avoid cleaning solutions with ammonia, like Windex, or ethyl alcohol. D Learning Task 1: Arrange the given procedures below in cleaning the case of a PC. Write the number before each sentence. ____1. Use the compressed air to blow dust out of crevices. ____2. Gather your supplies. ____3. Set the computer on its side. ____4. Clean the fans with the vacuum and alcohol. ____5. Setup an area where you can blow dust. ____6. Remove the side panel. ____7. Remove components for deep cleaning. ____8. Dust all of the grates. ____9. Power down the computer and unplug all of the peripherals. ____10. Do an initial vacuum. 9 PIVOT 4A CALABARZON

E Learning Task 2: Arrange the given procedures in cleaning the keyboard. Write the number before each sentence. ____1. Disassemble to keyboard. ____2. Remove the keys ____3. Reassemble the keyboard. ____4. Wash the components. ____5. Disassemble to keyboard. ____6. Wash the components. ____7. Unplug the keyboard. ____8. Shake the keyboard upside down. ____9. Use the vacuum. A Learning Task 3: Complete the flow chart about cleaning and storing tools, equipment and materials in FOS. Cleaning Cleaning Cleaning Cleaning the Case the the Mouse the Keyboard Monitor PIVOT 4A CALABARZON 10

Perform Mensuration and Calculations I Lesson At the end of the lesson you are to perform simple calculations and conduct self-evaluation on required performance. Units of Time Conversion Chart Units of time conversion chart are discussed here in hour, minute, second, day, week, month, and year. The standard units of time are 1 hour = 60 minutes 1 minute = 60 seconds 1 hour = 60 minutes = 3600 seconds (60 × 60) 1 day = 24 hours 1 week = 7 days 1 year = 365 days 1 year = 12 months 1year = 52 weeks These are the units of time conversion table. For example: 1. How many minutes are there in a year? Solution: We know, 1 year = 365 days 1 day = 24 hours 1 hour = 60 minutes So one year = (365 × 24 × 60) minutes = (8760 × 60) minutes = 525600 minutes 2. How many hours are there in a year? Solution: We know, 1 year = 365 days. 1 day = 24 hours. So in one year = (365 × 24) = 7860 hours. 3. How many minutes in 6 hours? Solution: We know, 1 hour = 60 minutes. So 6 hours = (6 × 60) minutes. = 360 minutes. 4. Convert 220 minutes to hours and minutes. Solution: We know that 60 minutes = 1 hour 220 minutes = (220/60) hours = 3 hours 40 minutes. 11 PIVOT 4A CALABARZON

RATIOS AND PROPORTIONS Ratios A ratio is a comparison of two quantities that have the same units. You can ex- press a ratio in any one of the following ways: 18 18:5 18 to 5 5 Example #1: If one store has 360 items and another store has 100 of the same items, express the ratio of the items. 360 or 360:100 or 360 to 100 100 Ratios are usually written in lowest terms; therefore, the above example would reduce in this way: 360 ÷ 20 (What is the largest number you 100 ÷ 20 can divide both values by?) 18 5 Example #2: John earns $350 a week. His take-home pay, however, is $295. What is the ratio of his gross pay to his take-home pay. 350 = 70 Rates 295 59 A rate is a comparison of two quantities that have different units. Rates are usually expressed in the fractional form. Example: Francine paid $16 for her 12-month subscription to Better Homes and Gardens magazine. Express as a rate. $16.00 = $4.00 12 magazines 3 magazines If Francine wants to know how much she pays for each (1) magazine, she can divide $4 by 3 magazines. This will give her the price per magazine (also called the unit rate). $4.00 = $1.33/magazine 3 Proportions A proportion is a statement that two ratios or rates are equal. It can be given as a sentence in words, but most often a proportion is an algebraic equa- tion. The arithmetic equation 3 = 21 is a proportion because its cross 5 35 products are equal. 3 × 35 = 105 and 5 × 21 = 105 Proportions are solved by using this cross-product rule. Example #1: 4 = X Example #2: 72 = 12 9 36 1.5 x 4 × 36 = 9x 72x = 1.5 × 12 144 = 9x 72x = 18 ¼ 144 = x x = 18 9 72 16 = x x = .25 or PIVOT 4A CALABARZON 12

Applied Proportion Problems Many problems can be solved by setting up a direct proportion (an increase in one quantity leads to a proportional increase in the other quantity) or by setting up equivalent rates. Example: In one day you earn $75 for 8 hours of work. If you work 37.5 hours for the week, what will your weekly pay be? 8 hours = $75 8 hours = 37.5 hours $75 x 37.5 hours x 8x = 75 × 37.5 or 8x = 75 × 37.5 8x = 2812.5 8x = 2812.5 x = 2812.5 x = 2812.5 8 8 x = $351.56 x = $351.56 D Learning Task 1: Solve each ratio and write your answer in its simplest form. 1. 2 to 4 2. 3 to 12 3. 35:7 4. 15 20 4. 7: 4 13 PIVOT 4A CALABARZON

E Learning Task 2: Solve each proportion and give the answer in simplest form. Write your answers on your notebook. 1. 6 : 8 = n : 12 2. 2 = 8 7n 3. n = 11 63 4. 4 : n = 6 : 9 5. 3 = 2 n5 A Learning Task 3: Compute for ratio and proportion through the given problem below. A reservation agent received a call from a guest that there will be a com- pany outing to be held in their hotel. The caller told them that there will be 300 guests to arrive on Saturday at 2 o'clock in the afternoon. The reservation agent offered a twin sharing room which can accommodate 10 persons in a room. How many rooms will their guests can occupy? PIVOT 4A CALABARZON 14

Occupational Health and Safety Procedures I Lesson At the end of the lesson you are expected to identify hazards and risks, evaluate and control hazards and risks, maintain OHS awareness, and conduct self-evaluation on the required performance. Operational Safety and Health Procedures, Practices and Regulations Occupational health should aim at: the promotion and maintenance of the highest degree of physical, mental and social well-being of workers in all occupations; the prevention among workers of departures from health caused by their working conditions; the protection of workers in their employment from risks resulting from factors adverse to health; the placing and maintenance of the worker in an occupational environment adapted to his physiological and psychological capabilities; and, to summarize, the adaptation of work to man and of each man to his job. The main focus in occupational health is on three different objectives: maintain and promote workers’ health and working capacity; improve working environment and work; and develop work organizations and working cultures in a direction which supports health and safety at work and in doing so also promotes positive social climate and smooth operation and may enhance productivity of the undertakings. Safety procedures, practices in the workplace contribute to: 1. low rates of accident; 2. good employee morale; 3. employee satisfaction; 4. reduction of insurance and other operating cost; and 5. reduction of losses of employees due to disabling accidents. Some health and safety procedures and practices A. Personal hygiene practices 1. Keep your hands always clean and nails cut short. 2. Wear comfortable clean clothes. 3. Use of PPE when working. 4. Remove jewelries especially when working with food. 5. Use gloves when hands are thoroughly washed. B. Good housekeeping practice. 1. Keep the area clean. Plan and implement a program of regular cleaning of the equipment and all other areas. 2. Eliminate the possible breeding of flies. Screen the house and use effective I insecticides whenever necessary. 3. Exterminate rodents. Prevent their increases by not leaving food and dirty dishes on the table or in the sink. Keep foods likely to be eaten by rats in rodent-proof containers. C. Observance of safety precautions. The observance of safety precaution to promote work efficiency and to avoid accident is important. Accidents are caused either by people themselves, by unsafe environment, or defective equipment. Accidents are caused by people are due to haste, distraction or failure to observe safety regulations. Carelessness causes slips, falls, burns and bumps and the destruction of things in the workplace. Accidents in the laboratory area are caused by contact with exposed electrical tools or kitchen equipment and short circuits. 15 PIVOT 4A CALABARZON

Workplace safety checklist OSH requirements mean that managing risk in the workplace is more than a priority. It is a fundamental issue of effective workplace management. Occupational safety and health risks exist, even though they may not be as apparent as the obviously dangerous machines or situations that you would normally find in a warehouse or factory or industry. Check the guide below for some of the OSH responsibilities for the workers to ensure their personal safety. First Aid. The requirement for a first aid kit or a trained first aid person will depend on the number of people in the workplace. Where 25 or more people are located in a workplace on you need to train a first aid person. There is also the requirement for a first aid kit, register of injuries book and a notice specifying who to contact in the workplace if first aid is required. A first aid room is only required where there are 200 employees in an office workplace. Ergonomics. Ergonomics is crucial in offices yet commonly overlooked. A workstation has corrected ergonomics if the alignment of the computer screen, keyboard, person and chair is in a straight line, with no twisting of the head or body. The height of the screen, keyboard and chair will also be important for good ergonomics. A footrest and document holder may be required, depending on the situation. Fire control. Sources of ignition and combustible materials should be separated to avoid potential fires. Fire equipment should be available and unobstructed, with some employees trained in its use. The complexity of your evacuation system will depend on the size of the business, number of floors involved and number of people to be evacuated. Sources of ignition include heat sources (photocopiers, computers, printers, portable heaters) and electrical sources including damaged electrical cables and piggy-backed double adaptors. Cleaning cloths in cleaners' cabinets can also be sources of heat, depending on the chemicals used and how the materials are stored. Emergency Evacuation. There should be documented evacuation procedure. It must be communicated to all employees and must be practiced as an evacuation drill at least once each year. The evacuation procedure should differentiate between bomb threat and other types of emergencies, as the procedure will vary slightly. Your office area will have a different procedure to other parts of the business if you are part of a high-rise office block while other areas are in an industrial estate. Determine an assembly point and keep a record of people's names to determine who might be left in the building. This will be useful for the emergency services if a rescue is required. Consideration should also be given to first aid provision at the assembly point and the identification of a person who is trained in first aid should anyone be injured. Also include in your procedure the method to be used to contact the emergency services, for example whether you will contact them before or after you evacuate the building. Emergency Evacuation. Have a documented evacuation procedure, which has been communicated to all employees, and has been practiced as an evacuation drill at least once each year. The evacuation procedure should differentiate between bomb threat and other types of emergencies, as the procedure will vary slightly. PIVOT 4A CALABARZON 16 PIVOT 4A CALABARZON

Your office area will have a different procedure to other parts of the business if you are part of a high-rise office block while other areas are in an industrial estate. Determine an assembly point and keep a record of people's names to determine who might be left in the building. This will be useful for the emergency services if a rescue is required. Consideration should also be given to first aid provision at the assembly point and the identification of a person who is trained in first aid should anyone be injured. Also include in your procedure the method to be used to contact the emergency services, for example whether you will contact them before or after you evacuate the building. Electrical Hazards. All electrical cables should be periodically inspected for integrity and replaced if damaged. The practice of 'piggy backing' double adaptors should be eliminated as this can create a fire risk. If there are insufficient power points, a power board is a safer option. Alternatively, you could have an electrician install more power points. Electrical switchboards should be checked to ensure that neither combustible materials nor flammable liquids are stored nearby. Chemical Safety. You have legal obligations even if your office keeps very small quantities of dangerous chemicals. These include addressing hazardous substances requirements in the OSH Regulation 2001. This requires you keep a register of hazardous substances, copies of material safety data sheets, precautions in place to prevent injury to anyone using the chemicals, and assessing whether control measures (gloves, glasses etc.) are sufficient. All containers must be labeled with the product name, and any hazards associated with it, for example flammable, corrosive, poison etc. Housekeeping. Untidy offices with materials placed in boxes or in piles on the floor create a hazardous environment - not only a trip hazard, but could indicate that there is insufficient storage space, insufficient time for storing materials, or just poor management of the work area. Many workplaces have difficulty finding a temperature setting that all workers find comfortable. The recommended range is 22 to 26 person's egress from the workplace, as well as leading to injury if a person is constantly moving around a cluttered work area. Temperature. Many workplaces have difficulty finding a temperature setting that all workers find comfortable. The recommended range is 22 to 26 person's egress from the workplace, as well as leading to injury if a person is constantly moving around a cluttered work area. Set the temperature at 22 or 23 degrees and make adjustments from that point. Check that the air conditioning reaches all areas in the office, and that windows receiving substantial quantities of sunlight are not causing problems. Manual handling. Whenever staff are required to lift, shift or move heavy items, for example moving stationery supplies in and out of cabinets and printers/ photocopiers, or moving quantities of mail, computers, printers and other office furniture, there are manual handling procedures that should be used to avoid injury. HAZARD AND RISKS IDENTIFICATION AND CONTROL There are lots of things that may affect the health of a person, such as his environment, his lifestyle, etc. There are many who are not aware that work is an important determinant of health. It can influence health in a positive or in a negative way. 17 PIVOT 4A CALABARZON

Hazards and Risks in the Workplace Hazard is a term used to describe something that has the potential to cause harm or adverse effects to individuals, organizations property or equipment. Workplace hazards can come from a wide range of sources. General examples include any substance, material, process, practice, etc. that has the ability to cause harm or adverse health effect to a person under certain conditions. Types of workplace hazards 1. Safety hazards. Inadequate and insufficient machine guards, unsafe workplace conditions, unsafe work practices. 2. Biological hazards. Caused by organisms such as viruses, bacteria, fungi and parasites. 3. Chemical hazards. Solid, liquid, vapor or gaseous substances, dust, fume or mist. 4. Ergonomic hazards. Anatomical, physiological, and psychological demands on the worker, such as repetitive and forceful movements, vibration, extreme temperatures, and awkward postures arising from improper work methods and improperly designed workstations, tools, and equipment. 5. Physical hazards. Noise, vibration, energy, weather, electricity, radiation and pressure. 6. Psychological hazards. Those that are basically causing stress to a worker. This kind of hazard troubles an individual very much to an extent that his general wellbeing is affected. Examples of hazards What is risk? Risk is the chance or probability that a person will be harmed or experience an adverse health effect caused by a hazard. It may also apply to situations with property or equipment loss. Factors that influence the degree of risk include how much a person is exposed to a hazardous thing or condition; and how the person is exposed, and Risk assessment. Risk assessment is the process where you identify hazards, analyze or evaluate the risk associated with that hazard, and determine appropriate ways to eliminate or control the hazard. PIVOT 4A CALABARZON 18 PIVOT 4A CALABARZON

What is an adverse health effect? A general definition of adverse health effect is \"any change in body function or the structures of cells that can lead to disease or health problems\". The following are adverse health effects. Bodily injury Disease Change in the way the body functions, grows, or develops Effects on a developing fetus (teratogenic effects, fetotoxic effects) Effects on children, grandchildren, etc. (inheritable genetic effects) Decrease in life span solvents Effects on the ability to accommodate additional stress D Learning Task 1: Write / if the statement shows the OHS procedures, practices and regulations, and correct the statement if not. 1. Maintain and promote workers’ health and working capacity. 2. Use of PPE when working. 3. Exposed electrical tools or equipment and short circuits. 4. Keeping your hands always clean and nails cut short. 5. Increase of insurance and other operating cost. Learning Task 2: Write H if the statement is a hazard, R if risk and C if it pertains to control in the workplace. 1. Noise 2. Injury 3. Mentoring 4. Stress 5. Time Management E Learning Task 3: Give 5 OSH responsibilities for the workers to ensure their personal safety. Give a short explanation for each. Learning Task 4: Give at least five (5) ways on how to prevent hazard and risk in the workplace. A Learning Task 4: Give three (3) examples of each types of hazard in the workplace and write the possible risk and recommended prevention for it. TYPES OF HAZARD RISK PREVENTION Physical Hazard Ergonomics Chemical Hazard Biological Hazard Psychological Hazard 19 PIVOT 4A CALABARZON

Front Office Reception Area I Lesson At the end of the lesson you are expected to read and interpret front-office reception area and conduct self-evaluation on the required performance. ALPHABET OF LINES Visible line – a thick line that represents the visible edges or outline of the object; also known as the object line Hidden line – a medium thick line composed of short dashes about 2-3 millimeters long with space between dashes about 1-2 millimeters wide; itt represents the surface or edges that cannot be seen Center line – a thin line consisting of two long dashes and short dash drawn alternately with a gap of at least 2 millimeters in between; it represents the axis or center of symmetrical shapes like a ball, washer, rectangular block, cube Section line – a thin lines to show the surface that has been cut; they are spaced evenly at 45 degrees with the horizontal to make shaded effect Extension line – a thin line that extends from the object in order to show dimension limits Dimension line – a thin line with an arrowhead in one end used to indicate the measurements of the object Long-break line – a medium thick line consisting of broken and straight lines drawn alternately. This is also known as the limiting line. This limits the length of an elongated object without changing the size of its view. Short-break line – thick line drawn in freehand to show details that a part has been cut off or broken out. Leader line – a short inclined thin line with an arrowhead at the end and short horizontal line on the other end. Phantom line – a thin line that shows position(s) of part of an object that moves drawn by two short dashes and one long dash. Cutting-plane line –thick lines used to indicate an imaginary cut through an object along the line. Made up of two long dashes broken in one end with an arrowhead and two short dashes drawn in between the long dashes. PIVOT 4A CALABARZON 20 PIVOT 4A CALABARZON

What is a Traditional Lobby? A lobby is a room in a building used for entry from the outside. Sometimes referred to as a foyer, reception or an entrance hall, it often is a large, vast room, or complex of rooms (in a theatre, opera, concert hall, showroom, cinema, etc.) adjacent to the auditorium. It is a repose area for spectators, and place of venues, especially used before performance, and during intermissions, but also as a place of celebrations or festivities after performance. A lobby must have an eye appeal, because all visitors enter a hotel from this area. Power Lobby Many office buildings, hotels and skyscrapers go to great lengths to decorate their lobbies to create the right impression and convey an image. This is known as a \"power lobby\". Since the mid-1980s, there has been a growing trend to think of lobbies as more than, just ways to get from the door to the elevator, but instead as social spaces and places of commerce. Some research has even been done, to develop scales, to measure lobby atmosphere, so as to improve hotel lobby design. Lobby Layout The layout of the hotel lobby design is one of the most important aspects of its interior design. The layout is basically a blueprint of all the physical elements of design, and where they will be put in the lobby. This depends on the circulation space, and the estimated number of people that would be using the lobby at any given time. The Reception The main feature of any hotel lobby design, the reception always needs to be an impressively designed formation. The main component of a reception is the desk and its back wall. Both of these need to be designed in an attractive fashion. The back wall may even be embossed with the name of the hotel. The Waiting Area All hotel lobby designs have a waiting area. These are not overly large or all encompassing – just a small part of the overall interior, sometimes designed in an alcove, other times designed along the sidelines. The furniture of the hotel waiting, always follows the general colour and lighting scheme of the lobby as a whole. The waiting can also be a follow-up counterpart of the reception desk – with both on opposite ends of the hotel lobby with ample amount of circulation space in between. The final image of a hotel lobby design The final image of any hotel lobby design needs to be holistic. The overall design needs to look cohesive, so even when you design each part – the layout, reception, and the waiting – as individual elements of the lobby, there always needs to be some visual anchor (connecting theme or idea) between all of them. Of course the visual dynamic also has to project a charisma that attracts the guests and leaves a good first impression, so careful contrasting of all design elements – colours, materials and lighting – is a must. 21 PIVOT 4A CALABARZON

Hotel Lobby Layout- Design Considerations Proper space utilization for working effectively. Improve efficiency and control of the staff Front Desk should be prominently located, overlooking the main entrance. Aesthetically appealing and comfortable for the visitors. Bell Desk should be near the entrance to keep an eye on all visitors in order to offer quick assistance and also for security reasons. A Lounge to act as a peaceful waiting area. All guest contact sections of Front Office should be strategically located in the lobby. Principles of Facility Planning An ideal facility (building); Should serve in achieving the long-term goals of the Organization. Should be really needed. Should be financially feasible. Should fulfill the needs of the intended user. Should be in harmony with local community & law of the land. Should be sustainable in long run. Easy and cheap to maintain. D Suitable for expansion plans in future. Learning Task 1: Read and interpret the given figure below. Identify the lettered lines used (A – N) to draw the object. Place your answer on a separate sheet of paper. A. ____________________________ H. ____________________________ B. ____________________________ I. ____________________________ C. ____________________________ J. ____________________________ D. ____________________________ K. ____________________________ E. ____________________________ L. ____________________________ F. ____________________________ M. ____________________________ G. ____________________________ N. ____________________________ PIVOT 4A CALABARZON 22

Learning Task 2: Sketch the line being referred to in the table below. Write your answers on a separate sheet of paper. E Learning Task 2: Complete the statement below by writing the missing word/s on a piece of paper. 1. An ideal facility (building) should be financially ______________. 2. A Lounge to act as a peaceful waiting area. 3. ____________ and cheap to maintain. 4. Proper _____________ utilization for working effectively. 5. Improve efficiency and control of the staff. 6. Suitable for ______________ plans in future. 7. Aesthetically appealing and ________________ for the visitors. 8. Should be _______________ in long run. 9. Should _______________ the needs of the intended user. 10.Front Desk should be prominently located, overlooking the________________. A Learning Task 3: Draw your ideal front office reception layout. Then, label its parts. 23 PIVOT 4A CALABARZON

Reference Bermas, Dante B. and Mirasol F. Dasig. K to 12 Mechanical Drafting Learning Module. Custodio, Cecilia S. and Edward C. Jimenez. K to 12 Household Services Learning Mod- ule. Bulacan. Jatayna, Teresita M. K to 12 Bread and Pastry Learning Module. San Pedro Relocation Center National High School, San Pedro, Laguna. PIVOT 4A CALABARZON 24

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