SDS Kaizen project presentation vol.1

ISSUE 01 • FEBRUARY 2021 SDS KAIZEN PROJECT PRESENTATION

contents 3 OBJECTIVE 6 1ST KAIZEN PROJECT objective, goal, indicators, benefit, PRESENTATION kaizen type and action plan. 7 2ND KAIZEN PROJECT 9 3RD KAIZEN PROJECT PRESENTATION PRESENTATION 12 4TH KAIZEN PROJECT 14 5TH KAIZEN PROJECT PRESENTATION PRESENTATION

objective 1. Employees can find and get rid of waste. 2. Employees Continuous Development. 3. Work Process Improvement. GOAL 1. Kaizen Topics can reduce cost or time-saving or process improvement. 2. Zero Human Error INDICATORS 1.Department can submit Kaizen at least 1 topic / Monthly (Total 12 topics/year) 2.KAIZEN topics can reduce cost or time saving or process improvement. 3.Employees dare to present in front of the Management team. RATCHANIDA S. HEAD OF SDS KAIZEN

Benefit and WORDS BY CAMILLE INDIA KAIZEN Type PHOTOS BY FRANKIE STELLAR Benefit 1.Result return to Value (Cost Reduction) Or Level of Process Improvement 2.Increase Productivity, Safety, and Environment 3.Quality Development 4.Increase customer and staff satisfaction 5.Create and Improvement Integrity, Ability, and Diligence of Employees 6.Team Effectiveness Kaizen types 1. Kaizen Individual 2. Kaizen Group 3. Kaizen Cross Functional

ACTION PLAN FY2020 OCTOBER 1st KAIZEN Present project NOVEMBER Kick-Off Kaizen Training by TPA Set up Kaizen committee 1st KAIZEN Committees meeting DECEMBER Sets up a clear policy and announce Visit Kaizen factory model KAIZEN PRESENTATION DAY 17 Nov, 28 Dec 20, 25 Jan 21, 15 FEB 21 KAIZEN WORKING TEAM Academy, Evaluate, Secretary, PR, Support

1st kaizen project presentation Dealer (Paperless) presented by Nipaporn A. Finance (Cashless society) presented by Pattariya I.

2nd kaizen project presentation Accounting (Medical Treatment Reimbursement Process) Reduction process and increasing efficiency process Credit control (Bills Placement by post) Combined work process for shortening. ADM-PUR & PR (Energy Saving: Change LED and Street Light to Solar Light) Reduce Electricity Cost by using Solar light at Street, walkway, and car parking (Head Office)

2nd kaizen project presentation QM & Safety (Reduce Environmental and Occupational Health Risk from Overhaul Process) Reduce the chemical hazard to Health , Less Environmental pain, Comply with ISO14001 and No Complaint Corporate office (Smart Paperless Solution) Reduce time and process by using the Google sheet platform to know customer’s needs. ED (Improve the process of Cost Estimating Sheet) No external cost, Paperless, reduce working process and time. Spare Parts Planning & Inventory (Improvement Individual packaging of the compressor (DIT)) Reduce cost for Packing operation process and Reduce Time Packing at SDS

3rd kaizen project presentation Maintenance contract sales (Go paperless with electronic filing) Reduce the number of copied maintenance contract documents MA Service (Reduce the time of finding a service car) key management cabinet & Tag with color separated by department QC Service(Operational Process Improvement of Parts Returned to DIT) Reduce Transportation waste, Motion waste, Over- Processing waste, waiting waste, and Defect waste

WORDS BY CAMILLE INDIA PHOTOS BY FRANKIE STELLAR 3rd kaizen project presentation Corporate Planning (Project Cost Calculation in Salesforce) We must calculate all projects correctly In a Limited time and Remain time to manage other jobs. Marketing (Catalogue Stock Control using Color Inventory Control Labels) Saving Time spent manually counting stock, Prevent the Out-of-Stock Problem / have sufficient stocks to meet customer needs, and Reduce rush order Logistics (Insulation Purchasing Improvement) Improve Material Packing: supplier provides the insulation by set giving more convenience for Warehouse operation. Improve operation process by change material design and Inspection report by TE team for a standard checking and improvement process. JV (GO PAPERLESS) Improvement working process from manual to using new technology.

3rd kaizen project presentation Training (Training Online) The new training methods provide an additional channel for easier and faster training than standard training. Our work begins with building confidence in the work to the dealer and this additional training channel is also another way of promoting products to boost sales as well and give convenience for staff and sub-contract in branches. HR (Selling Air-conditioning staff) Staff just pick A/C form list. The price amount will be auto calculate. Transportation fee also auto calculate by picking the area to delivery Change payment method by bill payment. This can refer to the transaction and reduce process time for matching Pay-In. AP Sales (The New Procedure for writing “Requisition for FCU / AHU / Chiller\") Paperless, Reduce Man-hrs. and space of the folder

4th kaizen project presentation Logistics (E -Tax Invoice) Implement Electronic Tax Invoice at SDS. To change receive Tax Invoice method at a customer which is faster, SDS reduces costs and relates to new normal. Accounting (E-Counting Reduce counting process from 3 days to be 2 days for Spare Parts, Finish Goods reduce from 1 day to be 0.5 days. reduce manpower for collect, Running Tag & input data to SAP 5 persons / Quarter ( or 40 man-hours / quarter, Total 160 man-hours/year) Supply planning (Change delivery method of supplier copper piping) Cost reduction unit price depends on LME price which difficult to reduce more but we use 3 suppliers to a competitive price. On-time delivery performance Request supplier buffer stock at least 0.5-1 month to avoid stock shortage and can deliver immediately if SDS confirms shipment. Continuous improvement Request to supplier propose improvement and jointly manage to improvement with concept Win-Win. One in Five strategies with can improve is Delivery method by proposing a solution which not affect cost and increasing service level

4th kaizen project presentation Marketing (Paperless/Time-Saving Supplier Evaluation via Google Form) Change method of supplier evaluation from using paper to Google form which can export raw data to excel. ADM-PUR&PR (Energy Saving) Reduce Electricity Cost by using Solar light at Street, walkway, and car parking (Head Office) Installation (One Standard Of Daikin Installation) Good quality of installation work. §Long period to use an air conditioner. Reduce claim from customer. Make customer satisfaction. Save cost to fix or re-install around 400,000 baht per year.

5th kaizen project presentation ADM-PUR & PR Div. (Courier Expense Reduction) Searching new courier which lowest cost as find as possible and manage time receive/send doc by GA and Meeting for manage time to send next day. HR Dept (E-Book) use e-book in training materials instead use paper QM & Safety (Safety passport) Set up a database of safety training courses for staff. Keep individual certificate files at Google drive. Create QR Code and insert QR Code in Safety passport card. If customer requests a training course of staff. they can scan it. Retail Management (Reduce paper catalog & change to E-catalog on mobile) reduce paper catalog and send QR Code Sheet to total Shopfront. PC invites customers to download catalogs by scan QR codes via their mobile phones. TE - Design (CFD Simulation Standard) using CFD simulation software to find the best solution for the customer to solving the problems when we have to find space to install outdoor units. TE - Commissioning (Develop TE One System On SALESFORCE.) Develop and improve One system One Data for Storage & useful for in house company, Sale Team, TV-MA Team and Service Operation Support Team with Precision Data, Reduce time, Reduce Trouble Finally Make Customer Satisfy.

5th kaizen project presentation TE - Design (CFD Simulation Standard) using CFD simulation software to find the best solution for the customer to solving the problems when we have to find space to install outdoor units. TE - Commissioning (Develop TE One System On SALESFORCE.) Develop and improve One system One Data for Storage & useful for in house company, Sale Team, TV-MA Team and Service Operation Support Team with Precision Data, Reduce time, Reduce Trouble Finally Make Customer Satisfy. Service - Chiangmai branch (Re-Arrange storage shelves & stocking area) Set up new shelves to support stocking and bring all part which lay down on the floor up on it. Set up new shelf storage numbers to improve the way that we identify the shelf ID. And make it more convenient to collect the part. Set up the specific area for a specific purpose and make the marking line.