K&N Inside Issue 36 February2015

ISSUE36 FEBRUARY2015THE MAGAZINE FOR KN COLLEAGUES IN THE UKDonation delightfor lucky 13… page 1402 Five-star service 04 Stars can shine 11 Boxing clever 16 Flying high!

2 inside FEBRUARY2015Welcome achievements by nominating them examples on page 6. for this year’s awards. I’m really proud of the amount ofThis year, we celebrate Kuehne+ Nagel’s 125th anniversary and As Inside went to print, I attended positive feedback we’re getting fromyou’ll be hearing more about this in the FAM Ball event in Coventry our customers because of yourfuture issues of our new-look Inside where we recognised the expertise passion, service and willingnessmagazine. and leadership achievements of our to go the extra mile; and never Overland freight account managers forgetting that customer Good communications is a key and operators. We’ll share more in proximity is at the centre ofelement of our Focus + Excellence the next issue of Inside. everything we do, deliveringstrategy and we’ve got plenty of your value and profitability.stories and successes to celebrate Later this month, you will alsoin this issue. be able to nominate drivers for Many thanks to everyone recognition at our Driver of the Year for contributing to the We’ve just launched our Focus awards – read more on page 12. continued success of+ Excellence Awards – a new KN UK.scheme which recognises those We continue to bring the KN Marcus Bennettwho deliver more than promised. Compass to life through your National ManagerFind out on pages 4 and 5 how stories; you will find severalyou can celebrate your colleagues’ The Sea Containers building on the SouthbankHotel team delivers five-star serviceGreat collaboration played a key G The team also pulled out all the stops its three-man team did not come, puttingrole in the opening of the five-star to get a job done for another top London huge pressure on us, plus our access outMondrian London hotel in the hotel. of the hotel changed too.”Sea Containers building on theSouthbank in London. “The client asked us to remove Joe’s team successfully completed the 144 mini-bars one Sunday from The task on time, though, and Ingrid Giroux Our Business Development Manager Kensington Hotel,” says project manager from mini-bars manufacturer Homi,Susannah Eustace worked closely on Joe D’Ambrosia who supervised the five- praised their efforts.the project with Dartford-based Hotel strong team.Logistics colleagues Pascal Pries and Joe “We understand the challenge and theD’Ambrosia. “We were due to take 77 back to our hotel agreed they did an amazing job,” warehouse and put the other half on the says Ingrid. “I can’t see myself using any “Our customer, Jenni Loughman from client’s vehicle, as they were sold. other company’s services – it wasMorgans Hotel Group, described KN as‘the most incredible partner’ during the “At the last minute, that vehicle and outstanding.”opening,” says Uxbridge-based Susannah. Susannah Eustace, Joe “We did all the warehousing and local D’Ambrosia and Pascal Prieslogistics for the furniture, fixtures and outside their office in Dartfordequipment for this amazing hotel.” Praising their added value efforts,Jenni says: “Susannah, Pascal and Joewent above and beyond what I wouldhave expected to ensure all wentsmoothly for us. “The whole team felt like an extensionof ours. Nothing was too much trouble,despite the many last-minute changesand additions.”

inside FEBRUARY2015 3Airfreight’s Jim Wilkins, centre,Caracas with Marcin Jakter, left,cracker! and Ricky MorrisA massive Scotch whisky Guru Jim leads the wayorder is being enjoyed in Operative Jim Wilkins containers instead of curtainVenezuela after a Glasgow played a pivotal role siders,” says Warehouse Team JARGONAirfreight team pulled out when our KNDL Thatcham Manager Peter Allan. BUSTERall the stops to hit a vital Regional Distributiondeadline. Centre needed a fast “Containers double the Dock leveller Typically, reaction to a change of work time but, despite our an adjustable mechanised Robert Harrigan, plans. limited dock levellers already platform built into theShaun Hannah and being booked, we found a edge of a loading dock.Emma Robertson worked The passion and service way – flexibility and reacting to The platform can bewith British Airways and Ray Innes’ team showed in change is business as usual. raised, lowered or tiltedAmerijet to find the best supporting a contract partner to accommodate therates, dates and routing at short notice won them “Our dock leveller guru handling of goods orto deliver the 250,000-kilo praise from Heineken UK. Jim Wilkins made sure the material to or from lorriesshipment for Diageo. containers were loaded in a “After months planning for timely fashion.”  Curtain sider A lorry or Alan Waddell says his nine full loads of Kingfisher trailer with fabric sidesteam was awarded the beer to be collected from HUK Distribution Servicedelivery through the drinks us over two days, we were Manager Ben Kent says: “Wellmaker’s freight contract told last-minute the German done to Ray and his team forbidding system. haulier was sending shipping being impressively flexible and responsive.” “We were honouredto be selected to handlesuch a large and importantorder, the biggest we’veever moved for them,” saysAlan, Airfreight Manager. “It was urgentbecause the Venezuelangovernment had issuedpermits for it to be deliveredby December 31, whichmeant everything fromcollecting 24 trailer-loadsto building aircraft palletshad to be timed carefully tomeet the deadline.” Glasgow toasts whisky contract successRobert Harrigan, Shaun Management Trainee Management Trainee “It was a great feelingHannah and Emma Robertson Theo Zampouras got the Programme and helped the when William Grant chose opportunity to be part of team with its William Grant us to be their freight The team used 24 flights our successful Glasgow implementation project. forwarder for this year.” for the route, which went team as it landed a contract via Bridgetown, Barbados, with one of the largest “It was an exciting Theo is pictured below, to transport the Johnnie whisky producers in challenge which gave me right, with, left to right, Alan Walker Black, Buchanan Scotland. insight into the Scottish Gilchrist, Liz Rankin, Kyle Deluxe and Old Parr to market,” says Theo, who Paterson, Stewart Innes, Valencia, 101 miles west of The graduate joined the worked in a variety of Douglas McCorquodale and the capital Caracas. Seafreight Department departments, including Rhona Kimmins. in Paisley as part of our pricing and operations. “It was monitored every step of the way and Diageo were given daily updates. Our passion and service really delivered as promised – it was a great team effort,” says Alan.

4 inside FEBRUARY2015 FOCUS ON COLLEAGUE AWARDS‘‘PWLFECWDMOORXOEOHEOAROLL’RORILMMKVGEEEIHEPIRANTSRLAEGHEGEEAVDUASDTEENOSF Bigger, better and higher profile – our Focus + Excellence Colleague Awards will showcase your success more than ever before. National Manager Marcus Bennett unveils our new recognition scheme and gives us some tips on writing great nominations… cOhuarnscteartso gsehtinteh…eir Every day you work with colleagues and has been aligned to our new Marcus Bennett who deliver exceptional service – in Focus + Excellence business strategy a warehouse, on the road or in our and the KN Compass.” offices across the UK. As well as prizes, the finalists in So, who demonstrates the each award – along with a colleague – behaviours we value at KN? Who is will enjoy an awards lunch in June at a focused? Who is excellent? And who prestigious venue. delivers more than promised? Along with a certificate and Our revamped recognition trophy, the winners will get to choose scheme includes prizes and has a prize from a selection including been expanded to offer 12 awards – shopping vouchers, a meal out, with one nominated by a customer an experience day or a charity for the first time – to honour more donation. £500 will go to the two colleagues for their outstanding overall National Manager’s award achievements. winners. National Manager Marcus Bennett “We’ve also made the nomination says the new awards will celebrate process easier, with everything excellent performance and inspire now online through our Focus + future great efforts. Excellence Colleague Awards website www.focusandexcellenceawards. “We’re investing in them to raise com,” says Marcus, who will choose our recognition to a new level to the winners from a shortlist drawn showcase and share the very best up by a cross-business adjudication examples of colleagues’ exceptional panel. dedication,” says Marcus. “The deadline is February 28 but, “The awards are on a much more after that, you’ll be able to nominate impressive scale than before. The colleagues throughout the year new scheme has been created using ready for 2016’s awards.” feedback from across the business

inside FEBRUARY2015 5CategoriesYou can nominate colleagues in nine of the 12 categories whilenames for the Customer Award for Passion and Service canonly be submitted by a customer. Marcus Bennett will pick anoverall individual and team winner for his National Manager’sawards from all those shortlisted.+ COLLABORATION relationships with their customers + PASSIONATE ABOUT by committing to excellent customer CONTINUOUS IMPROVEMENTDevelops relationships and networks service and delivering as promised towith colleagues from outside their ensure customer satisfaction. Demonstrated passion, dedicationdirect team, function or business and energy to continuousunit. Driving business growth + ENTREPRENEURSHIP improvement of a particulartogether by finding better ways project or challenge. Identifiedof working; sharing best practice; Demonstrates the spirit and ability to and implemented significantand/or uncovering cross-selling embrace empowerment, leveraging improvements to a process, method,opportunities. local resources and/or our global system, program or service, resulting network to pioneer change in in added value and/or profitability+ COMMUNITY SPIRIT pursuit of new opportunities. Taking through improved standardised measured risks in order to achieve solutions or tailored offerings.Selflessly helped or improved the extraordinary results or uniquelife or lives of others, whether within solutions. + TEAM SPIRITKNUK or the local community. Forexample, voluntary involvement in + EXPERTISE AND LEADERSHIP Demonstrates a consistent spiritcommunity groups or charities, or a of teamwork and co-operation;brave and selfless act. Or contributed Demonstrates clear direction and finding ways to drive motivationsignificantly to improving the local support to ensure an individual or within a team. A willingness to makeenvironment or community. team successfully delivers. Uses their commitments and keep promises in acquired expertise and knowledge pursuit of team goals. Demonstrates+ CUSTOMER FOCUS to inspire others to do their best, interest and concern for other team AND VALUE ADD influencing without authority. Fosters members and team objectives. an atmosphere of collaborationDelivers exceptional service to and creativity, which contributes to + CUSTOMER AWARDcustomers, whether internal the efficiency and effectiveness of a FOR PASSION AND SERVICEor external. Actively engages team.with customers to understand Nominated by a customer. Thistheir needs. Delivers service + INNOVATION team or colleague demonstratesimprovements, added value, or a dedication, energy and greattailored approach. Created an inspiring new offering customer service that has for an internal or external customer contributed to a customer’s success.+ DELIVERED AS PROMISED or customers. Or developed a new or improved solution, process, + OVERALL AWARDSA team or colleague who can procedure, method, system, programbe relied on to do what they say or service that solved a challenge or National Manager’s Team Award andthey will do and regularly exceed problem and/or delivered efficiency National Manager’s Colleague Awardexpectations. Fosters high-quality or cost saving. chosen by Marcus Bennett from all shortlisted nominations.How to make your nomination The website’s home pageGot a colleague or a team in mind already? Complete your online nominationby the February 28 deadline for them to be in with a chance for this year’sawards. Visit www.focusandexcellenceawards.com to make your submission,which needs to include a clear description – between 80 and 350 words –showing how they have excelled against the award’s brief. National Manager Marcus, who is on the final judging panel, advisesthinking carefully about your nomination. “We’re looking for great examples of colleagues who have delivered morethan promised and really met the criteria for each award, so make sure yourwording is detailed, relevant and clearly demonstrates their exceptionalperformance,” says Marcus. “And, remember, you can enter them in more than one category, but you’llneed to fill out a new and relevant online nomination each time.”

6 inside FEBRUARY2015 Six of the best bring KN Compass to lifeDoing the right things, right – that’s what our new Focus + our plans first-hand and understand how you can helpExcellence strategy is all about – and you can find out deliver them.more from the briefings that are happening now acrossthe business. You’ll also see how they’re driving our new global vision of being “the most respected forwarding and logistics group” and The sessions, hosted by our senior managers – which supporting our worldwide claim that “we deliver as promised!”will continue into the spring – give you the chance to hear In a nutshell, the strategy outlines key growth areas in our Airfreight, Seafreight, Overland and Contract Logistics businesses, and highlights how our Finance, HR, IT and Sales teams are supporting the delivery of the new vision. So, how will it all happen? Our new KN Compass points the way to how we need to work to implement the strategy. This issue of Inside makes it easy to see where this is already happening – we’re highlighting colleagues’ KN Compass approach in bold in their stories. It also gives us a great opportunity to celebrate our achievements along the way – and here are some of the latest examples…Passion Value Add Tradition andand Service and Profitability InnovationOverland Seafreight Contract LogisticsGreat service from our Newcastle Direct-to-store seasonal deliveriesOverland team is saving Procter and for Homebase are being expanded to Winter weather won’t freeze theGamble around £250,000 a year while cover 2015’s spring promotions. The fire sprinklers in KNDL’s new Derbymaximising our own profits. Using our move builds on a well-established and warehouse – which means theEuropean network, they are able to profitable Christmas project that ships project team has been able to saveefficiently consolidate consignments products to regional ports for delivery more than £200,000 on anti-frostof fragrance packaging from various to branches instead of going through a heating. The innovative savingsuppliers into the most cost-effective distribution centre. The cost-effective comes from engineers being able toloads to bring into the UK. routing will also be offered to other prove the building’s modern design retailers this year. will keep its temperature from dropping far enough to need theExpertise and Standardised extra system.Leadership and TailoredAirfreight Seafreight Entrepreneurship and Global NetworkSales expertise from Katherine Lay A tailored service and a strong Airfreighthas earned her recognition from relationship with global discountChris Edwards, Airfreight’s Senior Vice supermarket Aldi have led to a Our international network is helpingPresident UK. Chris sent an email substantial rise in the container one of KN Uxbridge’s biggestcongratulating Bristol-based Katherine volumes we ship for them over the customers, Belkin Components, toon being the first UK colleague to sell last two years, delivering a significant achieve its growth targets in mainlandKN FreightNet, the new online airfreight profit. In 2012, we handled 360 Europe, Russia and the Middle East.quoting, booking and tracking tool. twenty-foot equivalent units (TEUs) The Uxbridge team provides cross-As well as signing the business, Sales but, by the end of 2014, we were trade solutions – shipments betweenExecutive Katherine helped support her doing around 7,000 TEUs. countries outside the UK – for themclient move to the new service. “They’ve along with some door-to-door services,booked on it more than 25 times since and customs brokerage support for thethey started their account in September more challenging markets.and are very happy with it,” saysKatherine.Katherine Lay

inside FEBRUARY2015 7Sweet success… Kamila Alf and Nick MoultonWine and chocolates winged their way to the desks of NickMoulton and Kamila Alf as a thank-you for delivering a“seamless service” to Next. The duo, who work for our Intermodal team in Minworth,Birmingham, won great praise from Next manager PaulCrane who sent the gifts. “Paul asked me to thank Nick and Kamila for getting allthe stock delivered for Next’s Winter catalogue launch,”says Veronica Bellio from Supply Chain Retail, also basedin Minworth. “He appreciated how they delivered a seamless servicewith no negative impact to Next, despite testing conditions. “It’s a great example of passion and service.” Intermodal operations manager Nick and planner Kamilawere delighted. “This customer praise was special,” says Nick. “Our job ischallenging, particularly with new EU driver legislationaffecting resources, but this kind of thank-you makeseverything worthwhile.”Appy daysFOCUS ON WHATABUY for bargain hunters… Bargain hunting on our Natalie, Key Account and great,” says Natalie. “And,Natalie Richardson returns reselling website Administration Manager. since last summer, we’ve seen whatabuy.co.uk will soon be our audience grow in other even easier – a mobile app is The site enhancements will countries across Europe, and planned as part of its latest also include search engine even as far away as Brazil and update. optimisation so its sales will America.” rank higher in search results. Natalie Richardson says FfaILcEt the app will make its pages “This will help a lot as automatically fit the screen of most people find it by word whatabuy.co.uk any handheld device. of mouth or by stumbling on it, and it deserves to be even + about 60% of visits are “You can already buy the more popular as it has a great by returning users discounted items we offer range of products that we re- using a mobile or a tablet, sell for our customers at up to + its eight sections but this will make it a much 40 per cent off,” says Natalie. include home smoother experience,” says entertainment, Wellingborough-based “They’re from contracts technology and gaming, with many major retailers and and beauty and some parcel delivery networks, grooming and are items returned under guarantee or that can’t be + usually lists more than delivered for any reason.” 1,500 products Natalie helped launch the reselling service, which is called + items range from a dispositioning and is part of our Value Added Services £1.20 DVD to a racing division, in 2012 for a previous contract with Next. bike at more than A warehouse team of £1,000 seven tests all returned items and grades them A*, B or B* + prices are competitive depending on their through daily packaging condition before comparison with other they go on sale. websites “Visits to the website are + products are also listed growing at 35 per cent a on ebay month at the moment, which is

8 inside FEBRUARY2015FOCUS ON OUR WHITBREAD CONTRACT £1m shopping list keeps stock flowingSay cheers to our 890-strong flagship Whitbread team – it has just won amajor European supply chain award. We get a taste of its eight-site operation Doing the weekly shop for inventoryas the business continues to grow strongly – both in the UK and globally – planner Jack Beech means spending £1 million.Serving up success…and meet some of the colleagues making it happen around the clock…There’s plenty on the menu Park and six transport He’s one of a 19-strong team whichfor our award-winning hubs. buys products from Whitbread’s suppliersWhitbread team in 2015 with to keep stock flowing into thethe company’s continued Processing 44 million Wellingborough and Trafford Parkstellar growth. cases a year, they store, distribution centres. pick and deliver to 1,883 The business, whose Costa coffee shops daily “There were six planners when I startedbrands include Costa coffee, and to 733 hotels and in 2013 and we’ve had phenomenalPremier Inn, Brewers Fayre restaurants every week, growth since then, especially with Costaand Beefeater Grill, is currently opening five while Costa International, which serves 31 International,” says Jack, who looks aftercoffee shops and a hotel a week and a countries, has weekly shipments. 170 lines from 14 suppliers.restaurant every month. “We also manage re-ordering worth £400 million a year, which includes With half his week focused on Costa Bill Thatcher says keeping up with the consumables – from cutlery and paper International, Jack tracks daily demandsurging demand for “continued double digit towels to artwork – as well as food with and liaises with suppliers and his managergrowth” needs more of the same great Whitbread’s suppliers,” says Bill. through regular conference calls.passion and service that earned the team Along with inventory management,success at the European Supply Chain there are teams for customer services, “It’s fast-paced, especially when I haveExcellence Awards. transport planning, stock and admin, to source extra pallets for a shortfall inbound deliveries and Costa International. because of strong sales,” says Jack. “Winning Third Party Logistics Provider Contract Manager Paul Twiningof the Year in November was fantastic,” says Whitbread’s business in Europe Warehouse Operative Ben Gamgee issays Bill, General Manager for three of the and worldwide will soon be bigger than one of the Wellingborough team of 10 thatcontract’s seven years. the UK’s. processes incoming deliveries. “We’ll remain UK centric, but they have “It’s absolute recognition of everyone’s eyes on Europe for “We check the stock as we unload andefforts and its impact is being felt across Premier Inn and Costa, make sure it has an inventory label,” saysthe UK business. Ben, who’s also a Unite trade and globally for Costa union representative and a “It also shows how we’re International,” says Green Belt trainee.working to our Focus + Paul. “We’re nowExcellence strategy aim of building on our “We do around 30greater customer proximity. vehicles a day, each one high-performing taking between 40 and 60 “The challenge now is UK operation minutes. Things havecontinuing to be flexible, with other KN changed a lot since thefast and responsive to businesses to contract started. The guysWhitbread’s menu provide them now feel listened to andinnovations and with a global appreciated.”explosive growth.” platform to support their Ben Gamgee, above, The contract’s growth.” and, inset, Jack Beechworkforce, backedby 200 vehicles, Bill Thatcher, left, and Paulhandles the Twining with the Thirdmassive chilled, Party Logistics Provider ofambient and frozen the Year awardoperation acrosswarehousing anddistribution centres inWellingborough,Northamptonshire andManchester’s TraffordCONTRACT HIGHLIGHTS2008 2011 2012 Contract starts Costa recycling – KN begins Costa International First Liquified Natural Gas (LNG) – opens at taking coffee packaging, business awarded vehicles on site – KN pioneers this food waste and to KN – 30 countries more environmentally friendly fuel. Wellingborough coffee beans to convert and 40 delivery points Now, we have a gas filling station on national to cattle feed etc site – the first of its kind in the UK worldwidedistribution centre

inside FEBRUARY2015 9oTrniorikgehetprodaridversOur drivers make more than 747,000coffee shop, hotel and restaurantdeliveries every year for Whitbread – andthey’re all planned by Andy Butler’s team ofthree. They use software to create the routes Andy Butler, left, with Scottfrom the contract’s six transport hubs as Gathercole and Nigel Chamberlainwell as the main operations atWellingborough, Northamptonshire andTrafford Park in Manchester. “We’re committed to visiting more sites happen at night – parking rules and“The system doesn’t know everything, to do more driver forums in 2015.” building access.though, so drivers’ local knowledge is really Along with adding 220 new locations a “We have to do a lot of checking on theimportant,” says Wellingborough-based year from Whitbread’s fast growth, Andy’s system and make manual changes,” saysAndy, National Planning Manager, who planning team’s expertise and Andy.works with Nigel Chamberlain and Scott leadership is critical. It must consider “It’s really challenging, but it’s enjoyable,Gathercole. noise regulations – many deliveries too, as no two days are the same.”Every order ‘an adventure’ for International Accuracy is everything for the Costa Several countries make the job “Every order is an adventure, International team – a wrong figure on especially challenging, with short notice particularly for Kazakhstan, Russia packaging or a customs form could cost changes to their import regulations leaving and China,” says Daniel Kent, one of thousands of pounds in extra charges little time to update documents, arrange the Wellingborough team of 10 handling and hold up a delivery. new translations and relabel products. shipments to the 31 customer countries of the fast-expanding business.Daniel Kent andMagda Mikolajczyk-Klos “Kazakhstan has just issued a new packing list of documents which need five times more information than before,” says the International Export Manager. “Last year, we almost had two containers refused in Shanghai as the expiry date was not in the right format after a recent change, which would have meant extra costs and delays.” Senior Export Manager Magda Mikolajczyk-Klos says her team – three office colleagues and six in the warehouse – does a great job. “Most of the 1,213 orders we process a year are delivered without a problem, but we have to work quickly and find solutions when there is an issue,” says Magda.2013 2014 New regional Five-year Costa France – work KN named third party November – hubdistribution centre for the new contract renewal with International logistics provider Premier Inn opens at Trafford Park Freight Forwarding to of the year at the concept opens supply seven stores European Supply in France Chain Excellence Awards for our work with Whitbread

10 inside FEBRUARY2015 Transport Manager Garry Sumners Our talent search goes online A revamped Graduate Programme launches this year to make sure we’re attracting the talent we need to help us grow the business with our new Focus + Excellence strategy. The HR Resourcing team behind the redesign, which includes a new website at http://uk.graduates.kuehne-nagel.com, has been assessing candidates since applications closed in January. The first graduates will start the two-year scheme in September. Collaboration pays off as revamped team seals ‘potentially massive win’ It’s full speed ahead for Garry Sumners’ Value Added Services (VAS) Transport team – as well as a growing external business, their efficient service is also winning more internal clients. “There’s considerable opportunity for us to do more collaboration within KN along with the collections and deliveries we provide for our outside customers,” says Garry, who’s revamped his 18-strong fleet over the past year with new drivers and vehicles. Transport Manager Garry, his drivers and an office team of four are based at Draycott, near Derby. “One of our recent internal wins is work for Matt Paxton’s Leicester branch of KN Overland,” says Garry, who has been visiting Overland offices promoting his service. “In fact, it’s potentially a massive win as we’ve also collaborated on finding one of our customers, Kettle Foods, an international solution with Matt.” Matt says negotiations with the food manufacturer are progressing well. “Now I know Garry’s team, I give them first refusal on any ad hoc UK work from our Overland customers,” says Matt, who previously only used third-party couriers. “We’re trying to be reciprocal whenever we can to help our customers, and to keep money within the business.”Matt Paxton

inside FEBRUARY2015 11 ‘‘IMISSTVTTOOEE’USNSRLMCAUYDCHVATHS…EIKUEBOSIECATENS’CCPASOEAENARSUDSSFEUL Packaging expert Steven ReynoldsThinking inside the box saves £280,000Boxing clever comes naturally for “It saves so much because it’s of designs his expertise andpackaging expert Steven Reynolds, cheaper to make and send,” says leadership has produced over 17but one of his latest designs is so the Value Added Services (VAS) years with the business.ingenious it’s saving £280,000 a year Packaging Solutions Manager,for client Virgin Media. who developed the box with a “It was challenging getting it supplier. thin enough to fit yet robust Instead of posting a bulky box enough to take the returning setto a customer for their equipment “It’s also more sustainable as top box,” says Steven, part of areturn, Steven’s created a flat- it uses less cardboard, and its four-strong Wellingboroughpack version that can fit through a letterbox size means there are team which handles 58 packagingletterbox and be easily popped up fewer non-deliveries.” accounts.to full size ready for use. It’s just one of hundreds “It’s a very successful solution.”

12 inside FEBRUARY2015Natalie Dutton in theplane’s cockpit and, inset,the cargo being loadedUp, up and awayHigh-flyer Natalie Duttonwent above and beyond to Driver contest 2015 will be tougher stillensure we delivered for oneof the world’s largest oilfield Our Driver of the Year Astrid. “A cross-business specialist MHE tasks.services companies, Baker competition is moving judging panel will choose 60 “We’re also running tasterHughes. up a gear in 2015 with truck drivers and 30 MHE enhancements to make drivers for the finals based fork-lift lessons,” says Astrid, The Aberdeen-based it more challenging for on the nominations, and who hopes to involve moreFreight Co-ordinator finalists and more fun for also on colleagues’ safety customers and suppliersorganised a charter aircraft spectators. records, customer praise and in nominating drivers thisat short notice, winning attendance.” year.high praise. A 4x4 vehicle course and a cycle safety exercise are now For the first time, the “The competition was a With help from among the activities drivers contest – which ends with an huge success in 2014 and wecolleagues Chris Fowlie and will tackle at the June 2 event awards dinner at the nearby want it to be the same againSteve Crawford, Natalie at Derbyshire’s Donington Radisson Blu hotel – will also this year.”booked, planned and Park. allow KN spectators to tryexecuted the movement of their hand at the challenges, Don’t miss the deadline60 tonnes of bulky oilfield As well as overall winners which include rally driving, if you want to enter aequipment from Aberdeen in the Truck and Mechanical reversing, controlling colleague for their passionto Malabo, the capital of Handling Equipment (MHE) dual-steering buggies and and service – pick up aEquatorial Guinea. categories, shortlisted nomination card from your entrants will also compete manager. “It travelled on the for other titles including Bestsecond largest commercial Articulated Lorry Driver,aircraft, the Antonov 124,” Best Rigid Driver, Driversays Natalie. “This charter Assessor of the Year and awas a steep learning Commendation Award.curve, but also an excitingadventure. National Road Risk Manager Astrid van der “There were tough Burgt says the competition,moments but we ensured it which promotes safe andwent without a hitch.” considerate driving, launches at the end of February with The cargo, including nominations open untilDangerous Goods, was April 3.monitored throughoutthe journey, with Natalie “There is now moreproviding round-the-clock space on the nominationassistance to Baker Hughes. card to put down why you think a colleague should “Natalie’s passion and be considered – to reallyservice were exceptional,” tell their driving story,” sayssays Manager GordonMatson. “This customer wasdelighted with our service.”

inside FEBRUARY2015 13FOCUS ON FASHION DIVISIONSteve Jackson WWEIT’RHEUTSOGPSIANTScan check keeps things in order American clothing giantSteve Jackson’s scan check helps make Like the rest of the multi-skilled team, Gildan rates our warehousesure Gildan T-shirt shipments are Steve rotates round the site’s different and delivery operation inaccurate. jobs including picking, replenishment, Manchester as a world unloading containers and preparing beater. “The pickers bring the orders over outgoing deliveries.and I scan them to check they’re right. Mark Handel saysThen I wrap them ready to go out,” says “Working here is brilliant. We’ve got a they are so impressedthe Warehouse Operative, who handles great set of lads, the managers are good with the Heywood team’saround 100 pallets a day. and everyone knows what they’re doing,” performance over the past says Steve, who has 16 years on the team, seven years, they’ve just “I think we’ve only had one discrepancy which also includes his brother Dave. signed another five-yearover a year, so our accuracy is very high.” contract.State-of-the-art division going for growth “They say we’re the bestStyles may come and go, but great logistics are always in fashion. Jim Longland third party logistics providertells us about his fast-growing fashion division and we meet some of the team of the seven they usedelivering one of its major contracts… globally,” says Warehouse Manager Mark. Ben Sherman and French part of Contract Logistics, since and Distribution Logistics Connection are two of the big July 2013. magazine’s awards in March. The 17-strong team names on a client list that Jim receives T-shirts and other Longland is aiming to more “Developing the division is “We’re also very proud of our garments from Gildan’s than double over the next a key target in our new Focus collaboration with KN Singapore factories in South America three years. + Excellence strategy. We’re in opening a new offshore and Bangladesh, and picks focused on fast fashion, the hub for Ben Sherman last and despatches orders General Manager Jim says industry name for getting December,” says Jim. for the UK and mainland there is plenty of interest in the Europe. state-of-the-art warehousing clothes from the catwalk to “It speeds up distribution and distribution service his High Street shops as quickly as to their Asian wholesalers by “We’re very hands-on team provides across three possible, as well as providing 12 weeks. Using our end-to- and everyone pitches in,” sites. value added services like end global reach and CIEL says Mark. “We started with labelling and price ticketing. warehouse management 4,000 pallets in 2007 and “We’re looking at several system is something we’re now it’s 14,000 a year, thanks potential new contracts and “We handle seven million leveraging for the future.” to the team’s many smarter our plan is to grow significantly items a year for French working ideas to maximise – between 50 per cent and 150 Connection UK and worldwide The division’s biggest productivity. per cent – by 2017,” says Jim, through our Dartford contract is with American T-shirt who has headed the division, operation, and four million giant Gildan, which sees the “Our success is also in Milton Keynes for Ben team in Heywood, near potentially supporting newOur Ben Sherman warehouse Sherman, also worldwide.” Manchester, handle 80 KN business in China, Japan million items a year. and Bangladesh as I’ve The newly-expanded Ben been asked to help prepare Sherman storage and picking “They see us as quotes for possible Gildan solution has been submitted a centre of work there.” for the Supplier, Handling excellence and have just agreed a Jim Longland five-year contract extension,” says Jim.

14 inside FEBRUARY2015 FOCUS ON OUR CHARITY DONATIONSKaren Baxter, second left, and KN colleague THE NINETrish Harrison, second right, with Elaine Hill CHARITIESand Mandy Glancy from Headstart SELECTED TO RECEIVECharity was ‘my lifesaver’ £500 EACH ARE:Volunteers at Headstart came me how to tie and wear theto the rescue when Karen happened, I went to look at scarves correctly – I still have + Willen Hospice,Baxter lost her hair through their headscarves. my first one.” Milton Keynesher breast cancer treatment. “Their free service Team Manager Trish + Matts Mission, Now fully recovered, she for patients involves Harrison, one of those Birminghamand four colleagues who experienced volunteers giving nominating Headstart onnominated The Christie- demonstrations and advice on Karen’s behalf, says: “The + Time to Change, UKbased charity for one of our how to tie scarves and wear charity was really pleased. + Headway,donations were thrilled it was hats as options to wigs.chosen to receive £7,500. “When Karen was Nottingham “People don’t realise how diagnosed, she was at rock “Headstart really was my devastating it can be to lose bottom but would come in + Farnham Roadlifesaver,” says the Customer your hair, but the volunteers and say what a good time she Hospital Trust,Service Advisor on our Spirit always had a smile. had with the ladies who do thecontract in Manchester. scarves. Guildford “Those lovely ladies helped “I was dreading my me feel totally at ease, teaching “They are volunteers but + Little Buds Fund,hair falling out with the supported her well – they Darent Valleychemotherapy. When it made a big impact on her life.” Hospital, Dartford + The Warrington Disability Partnership + St Rocco‘s Hospice, Warrington + The Douglas Macmillan Hospice, Stoke-on-Trent Ron says thank you for hospice help Ron Edwards, left, was delighted my mum for the last few weeks of her to hear his nominated charity life before she died in 2000. Those had been chosen to receive a weeks were the most relaxed and comfortable she had been since being £7,500 donation. diagnosed. Our Birmingham-based “My sister then worked there as a volunteer until she was diagnosed with a brain tumour and Air and Sea Key Account Manager for the had good support from them, too, helping in her International Freight Forwarding Division recovery. put forward St Mary’s Hospice because of “I was over the moon when they were chosen all the help he and his family had been given and St Mary’s are cock-a-hoop as well. This will in the past. make such a difference to them.”  For further information go to “The work they do and the support www.birminghamhospice.org.uk for both the patient and family is exemplary,” says Ron. “St Mary’s looked after

inside FEBRUARY2015 15Donation delight for lucky 13This year, our donations to charity are of £10,000 each to Derby Sands and the the donations to the four successfulbigger and better than ever before… Motor Neurone Disease Association – causes. both of which had made a huge difference For 2015, we have significantly in the lives of two colleagues. Nine further charities were chosen toincreased both the number of charities receive £500 each, including St Rocco‘sreceiving donations and the amount we This year, the board has selected Hospice in Warrington and Headway inare giving. four charities to receive £7,500 each Nottingham. – Headstart, based at The Christie “Each year, we ask colleagues to Hospital, Manchester; St Mary’s Hospice, “The record amount of nominationsnominate a charity to get a donation and Birmingham; Liverpool’s Alder Hey for deserving causes made the selectionwe received a record number this time,” Children’s Charity; and Crohn’s and Colitis, process extremely difficult,” says Marcus.says National Manager Marcus Bennett. Milton Keynes. “Our UK Board carefully reviewed the suggestions and selected those matching “I was delighted to announce we are Cheque presentations are being the criteria most closely. Thank you todonating a total of £34,500 to be shared by arranged for a member of our senior everyone who took the time to nominate13 charities which have directly supported management team and the colleagues and congratulations to the luckyour colleagues at a time of need.” who made the nominations to hand over 13 chosen.” Last year, we handed over chequesAlexander with mum Tracy ‘A WORTHWHILE CAUSE’Bloor and friends who aredoing the five peaks challenge Lynne Stevens was delighted to giveTracy aims high on peak challenge something back toTracy Bloor thought she would have a bowel dies,” says Tracy. “Alexander her local branchmountain to climb to raise the minimum needed an urgent operation to save his of the national£1,000 she needed to be eligible to take life and had part of his bowel removed. charity Crohn’spart in the Five Peaks Challenge. Alder Hey was brilliant. and Colitis UK. But thanks to our donation of £7,500 “We had to travel from Stoke-on- “My husbandto her nominated Alder Hey Children’s Trent to Liverpool for three months Bernard has suffered from ulcerativeCharity, Tracy is now all set to tackle the to be with Alexander who also had colitis for the past seven years,”climbing challenge in the Lake District a life-threatening infection before a says the Milton Keynes-basedin April. second operation to join the bowel Treasury Supervisor. back together. Again, we got excellent The Banbury-based Solutions Analyst support. “Unfortunately, many peoplein Business Development will scale the do not know about this conditionpeaks with her sister and two friends as “Alder Hey is a charity close to my but it is a very debilitating disease,a thank-you to the hospital that saved heart. I am still trying to raise funds for with symptoms including extremethe life of her baby Alexander. the Five Peaks Challenge and all the diarrhoea, bleeding, weight loss and money, including the generous £7,500 excessive tiredness. It was a tough time for the family, donation, will go towards equipmentincluding six-year-old daughter Sophia, and facilities to ensure children “Bernard was very lucky the doctorswhen he arrived unexpectedly, 12 have the best possible hospital managed to control it – otherwiseweeks early, weighing just 2lb 14oz. experience.” he may have had to have his bowel removed and a stoma fitted. “He suffered from necrotising For more information or to donate,enterocolitis, a common condition in visit www.justgiving.com/tracy-bloor/  “Here at Linford Wood we havepremature babies where part of the another colitis sufferer and one young person with Crohn’s. “It is a lot to cope with and I am so pleased that our local Milton Keynes branch was chosen. This is such a worthwhile but less well-known cause, aiming to improve life for everyone affected by inflammatory bowel disease.” For more information go to www. crohnsandcolitis. org.uk Lynne Stevens

16 inside FEBRUARY2015YPouRmuIsZt fiEndWwoOrdsWRinDtohSerEgdriAdsteRoafiCtriHnctohthe sentences below: You could win £50 of shopping vouchers with ourF S T WE W I T P EWMA prize wordsearch. All the answers can be found inI S I G I A P A A C AMR this issue of Inside. Cut out, or photocopy, your entry and send it to Anna Nield, Communications,G E UNT O S A T NB NR Kuehne + Nagel, 1 Union Business Park, Florence Way,QV ORC S C DC YOPK Rockingham Road, Uxbridge, Middlesex UB8 2LS or scan and email to [email protected] E HG I R L H I RDRH The closing date for entries is March 13, 2015.O N E OQA E S T A E R E + Complete the award category, Customer Focus andQ F N I NS A DGUGR LTH I RTE ENI RSEP _____ Add + Complete the award category, Customer Award for _______ and ServiceE K L E OA I E E B L GO + The deadline to nominate for the FocusE L R RUQR N I E L CUI OCOI AQBB FT E L + Excellence awards is ________ 28N L OY PR E UL AV RKC Q L EC I QNL L T Y A + This year, we will donate to a total of ________ charities + This year’s Driver of the Year competition will include a _____ safety exercise + Morgans Hotel Group described KN as the “most __________ partner” during the opening_C_o_m_p_lAetdedthe award category: Customer Focus andName .........................................................................................................................................   + We run a warehouse for Fashion customer GildenSite ..........................................................Contact number ............................................... in __________ + We have been running the Whitbread contract for ___ yearsComplete the award category: Customer Award forEmail ........................................................................................................................................ + Our Glasgow team moved 250,000 kilos of whisky to _____________ and ServiceLast issue’s Wordsearch winner was Sebastien Berault from Seafreight Import, Midpoint Park, Birmingham, pictured right, who was selected randomly from the 80 correct entries we receivedThe deadline to nominate for the Focus + ExcellenceawMardYs iWs _O___R__K__M28Y LIFEThJiOs NyeAaTr,HwOeNwGiAllRdToSnIaDtEe AtoIRaFRtoEtIaGlHoTf E_X_P_O_R_T__OcPhEaRrAitTiOesR AT MANCHESTER AIRPORTThmIinsaainynleyumatsrah’kseinllDg, smruiyrvejeoobrurionYfovrotklhsvheeisrYe…ear comg2pr0ee1at4ti,tbtioyoomn. y wcolilellagiunecslwuadsereally Rochdale will be just as nice when I’m 80.a _____ safety exercisecustomers’ shipments go to plan and we Before joining the team… I was going Outside work I… enjoy reading – just keep them happy from start to finish. to uni to do English and journalism after finished Grisham’s The Litigators – and a good box set like Homeland orI like the role because… every day’s A-levels, but decided not to when I got a Broadchurch. I also play drums in Grace_M_owdB_ierhff_giiecn_arhge_nkns_esute_acpHnc_sde_otsyhstoipefnuugla’rlsreGaftcrtneroiseotnhmrsut”aapennaddtdnluyinesrlt…eseiancrkrergnesieitnbiptngheig,nde.g job as an Import Apprentice. I intended Lake, an indie/alternative rock band – I didn’t choose the name, though. We’ve KN as the “mostto take a year and then go, but I’m still just released our openingenjoying being here almost three first single,organised. There’s so much going on, and years later. Meeting Adjourned. For the future, at such a fast pace, that you need to find Growing up, I wanted to be… I’d love to…We run a warehouse for Fashion customer Gildena system that works for you. And keeping a footballer, but the dream was headlinein __________calm, too, though sometimes that’s easier crushed when I realised I was Glastonburysaid than done. absolutely shocking at with my band –My proudest moment to date is… kicking a ball. that’s the dream, but I’d settleWecohmapvleetinbgeae1n00r-muinlenbiinkegridtheewiWth hitbreMady ccaorenetrraamctbiftoiorn_is_…__ for Manchester Academy.yearssome of the guys here in 2013 to raise to be rich enough to retire money for Christie’s hospital, but being at 50 and live on a sunnyvoted Airfreight’s Employee of the Year island, but I’m sureOur Glasgow team moved 250,000 kilos of whiskyto ______ Inside is published by Kuehne + Nagel. Design and production is by Pages Creative (www.pagescreative.co.uk). The magazine is printed by Severn of Gloucester on Cocoon 100 Recycled Silk, a 100% recycled paper manufactured using a totally chlorine free process and certified as FSC.