2022 Annual Report - CURRENT

BUILDING, ORDINANCE AND FACILITIES 2022 ANNUAL REPORT OUR VISION: TO BE THE BEST BUILDING DEPARTMENT IN THE EYES OF OUR CUSTOMERS AND PEERS

2022 Department Highlights BUILDING, ORDINANCE AND FACILITIES Mike Viazanko - Department Director Brad Bletch - Full-Time Electrical Inspector Ordinance became a fully Jeff Schultz - Manager of Inspections staffed division this year! Jodi Welch - Manager of Ordinance Esther Chirodea, Jeff Schultz and Dillon Morgan are members of Leadership RH for 2022-23. Building Department received IAS Re-Accreditation 51 TOTAL Online learning courses through Fred Pryor were taken by the Customer Service team. 1

2022 Department Highlights BUILDING, ORDINANCE AND FACILITIES welcome, new members! Esther was requested to perform the National Dillon Morgan - Ordinance Inspector Matt Wells - Ordinance Inspector Anthem for the Veteran's John Carney - Maintenance Tech Day Memorial Service. Kevin Holznagle - Maintenance Specialist Wedding Bells Jake Berger - Building Inspector/ Plan Reviewer Both Henrietta Jason Rhoades - Building Inspector/ Plan Reviewer from Customer Dillon from Ordinance Service welcomed baby and Dillon Lincoln in November! from Ordinance got married in the month of June. 2

2022 Innovations BUILDING, ORDINANCE AND FACILITIES The Building Department is now completely electronic and continues to find new and innovative ways to utilize BS&A and Bluebeam to make our team more efficient. All plan reviews are performed electronically utilizing BS&A and Bluebeam. Permits and inspection requests are all processed online. A counter computer is now available to encourage contractors to utilize BS&A Online features. We have implemented the use of 'Tables' in BS&A to track individual plan review timeframes. 'Workflows' have been created to track projects to ensure deadlines are being met. The Building Department continues to showcase how other departments can go electronic. With a focus on excellent customer service and better communication between departments, several departments have been meeting to utilize BS&A more efficiently. Permit submittals, PZE (Planning, Zoning and Engineering) processes and plan reviews are now done through BS&A. DPS water/sewer permits are now online for customers. Land Division process can now be entered into BS&A and reviewed electronically. All permits, PZE and bond transactions can be paid online. Fire Department Mortar Permit was created and available online. Fire Alarm and Fire Suppression permits are exclusively done online. We collaborate with our third party consultant for plan reviews and inspections using goPost (an electronic submittal and review website). This has reduced the review process by almost a week. Inspection results - Developing real time inspection results that can be entered by our inspectors with the implementation of field computers. 3

2022 Innovations BUILDING, ORDINANCE AND FACILITIES The updating and formatting of our guidebooks and brochures has been ongoing and reflects the electronic plan review process. Corresponding inspection guides were created to explain what our inspectors are reviewing at each stage of construction. Implementation of Virtual Inspections - Camino Virtual Inspections have been implemented to conduct inspections remotely. We are currently working on creating a Permit Guide through the Camino program that gives step by step directions to applicants. Document Control Updates - We are continually updating our policies, procedures, forms and schedules in Document Control. This will be an ongoing process in 2023. Pre-liminary Plan Review Process - In an effort to shorten the overall plan review process, the pre-liminary plan review was developed to aid applicants in the submittal process. This enables the applicant to provide a complete submittal prior to the plan reviewers starting the formal review. EV Charging Stations - We recognized that the current building codes nor city ordinances address the requirements for EV Charging Stations. Staff created an EV Charging guide that can be used to assist property owners. This policy is being presented to the Planning Commission and City Council in late January 2023, Department Webpage - A plan was developed in 2022 for revamping the building/ordinance web page later this year in 2023. We are currently working with MIS to update our department webpage. Meetings - The plan reviewers meet bi-weekly to track plan reviews more closely. The Ordinance team implemented a bi-weekly consistency meeting to ensure uniformity and to discuss ideas to continue to promote growth and development in the division. 4

2022 Activity Annual Comparison BUILDING DIVISION 200 150 118 $250,000,000 100 82 $200,000,000 $150,000,000 50 146 $100,000,000 0 181 2018 2019 2020 2021 2022 $50,000,000 83 New House Permits Total Construction Value 2018 $445,914 $0 2018 2019 2020 2021 2022 2019 $523,326 $$$$1$12100112869493,,,,6711,40929404124,,,,2262,07090899797 6,000 2020 $424,034 4,000 2021 $405,858 2022 $440,871 $0 $200,000 $400,000 $600,000 New House Avg Construction Cost 709 1,500 669 728 2,000 1,242 1,000 1,343 Total Permits Issued 0 500 2018 2019 2020 2021 2022 0 5 2018 2019 2020 2021 2022 5,332 5,030 Grand Total Building Permits 3,574 3,784 3,361

2022 Revenues/ Expenses Annual Comparison BUILDING DIVISION $6,000,000 $4,000,000 $2,000,000 $0 2019 2020 2021 2022 2018 Revenue Expenses 2022 $5,182,000 2022 $2,270,000 2021 $4,622,000 2021 $2,107,000 2020 $4,131,000 2020 $1,931,428 2019 $4,443,000 2019 $1,913,000 2018 $4,421,000 2018 $1,753,000 *Based on December Month End Financial Report 6

2022 Activity, Accomplishments & BUILDING DIVISION Occupancies Chitra Neelakantan - Permit Technician ICC Certification Esther Chirodea - Permit Technician ICC Certification Mark Artinian - Accessibility Inspector/Plan Examiner ICC Certification & Second Director of the Southeast Michigan Building Officials and Inspectors Association (SEMBOIA) Mike Viazanko - President of the Oakland County Building Officials Association (OCBOA) Angelo Pizzo - Secretary/Treasurer of the Oakland County Building Officials Association (OCBOA) Tony Tomasin - Continues to serve on the Board for RECI Jay Fakhoury - Continued membership with Structural Engineers Association of Michigan Director, Deputy Director, Manager of Inspection Services and Building Inspectors successfully completed a Damage Assessment Training The Building Department provided an informational table at Home Depot and Lowe's as part of Building Safety Month in May The Building Department provided our Annual Free Deck Inspection Program to promote building safety Lisa Knudsen updated the Building Department Emergency Plan Welcome to the City of Rochester Hills! Here's a snapshot of companies and residences that received occupancies in 2022. 7

2022 Workload Annual Comparison Indicators BUILDING DIVISION 40,000 30,000 Phone Calls Processed 20,000 10,000 *The majority of contractors and applicants are scheduling their inspections online - we no 0 longer have the inspection phone line. 2018 2019 2020 2021 2022 28,153 30,377 27,662 27,080 22,147 2018 7,250 2019 7,627 2020 3,486 Trips to the Counter 2021 5,383 *The majority of contractors and applicants are 2022 5,334 4,000 6,000 8,000 pulling their permits online. 0 2,000 20,000 15,000 10,000 Inspections Performed 5,000 14,390 13,173 11,560 16,648 17,969 0 8 2018 2019 2020 2021 2022

Continued 2022 Annual Comparisons BUILDING DIVISION Shared Services Annual Comparison Shelby Township spent 16.5 hours in Rochester Hills assisting with inspections. Total inspections completed was 24. Service Goals 2021 Year End 2022 Year End Status Customer Satisfaction Goal: 100% 98% 98% (based on counter surveys) 63% 90% 62% 92% Plan Review Large Commercial Projects 74% 88% Goal: 90% within 15 business days 86% 88% 94% 97% Plan Review New House Goal: 90% within 10 business days Plan Review Small Projects Goal: 90 % within 7-10 business days Plan Review Revised Plans Goal: 90% within 10 business days Inspections Goal: 90% completed within 24 hours = Good = Monitor = Need to Address 9

2022 Accomplishments & Goals BUILDING DIVISION Building Division Goals Complete transition to new State of Michigan Codes Implement live field computer results for all field inspectors Continue to refine plan review timeframes and processes Complete training of all new inspectors Complete training of the Manager of Inspection Services Continue to work closely with the Fire Dept on Annual Inspections and Complaints Develop a process with Economic Development to help with placing businesses into correct building types Continue to push all processes electronic as well as encourage and show other departments how our processes can work together harmoniously online Customer Service Goals Clean and organize storage room Complete Camino Permit Guide for Building and Planning Complete the close out of paper files to storage 10

2022 Year at a Glance ORDINANCE DIVISION of Inspections were Total Inspections Completed: 7,373 completed/followed up Proactive Inspections: 2,051 with within 24 hours. Complaint Inspections: 708 Overall Proactiveness: 78% Sign Permit Reviews Completed 226 The Ordinance Team moved Grading Reviews Completed 201 into their new cubes/offices. Zoning Reviews Completed 305 Citations Issued 21 Civil Infraction Notices Issued 12 Pathway Enforcements 660 Door Tags Issued 2,373 Enforcements Filed 2,807 Enforcements Closed 2,753 0 1,000 2,000 3,000 Brian homas Matt Wells - ICC Property Maintenance Jodi W lch Housing Inspector Certification Dillon Morg n Dillon Morgan - ICC Code Officer Safety att Wells Specialist Certification & ICC Property Maintenance Housing Inspector Certification 11 Jodi Welch attended the American Association of Code Enforcement conference in October where she helped promote safety in code as a representative with the Code Enforcement Officer Safety Foundation.

2022 Year at a Glance ORDINANCE DIVISION Before Before Biggest After Cleanup After 3310 Longview Ave 1465 Lomas Verdes House fire and hoarding Siding repaired situation abated Innovations Goals 1.The ordinance division implemented 1.All Inspectors COSS certified with a policy and completed certification ICC Learning Achievement Code training at Oakland Police Academy Official Safety for our inspectors to carry OC spray. 2.IPMC adopted by end of year 2.The Spring and Fall HOA forums 3.Begin to move Ordinance towards were a success, with City Departments presenting information IAS certification relevant to our neighborhoods to 4.Solidify the base of a Hoarding keep them informed and engaged. Response Team 5.Volunteer opportunities 12

2022 Annual Comparisons ORDINANCE DIVISION Ordinance Complaints 1,000 750 891 850 500 738 935 708 250 0 Confiscated Signs 2018 2019 2020 2021 2022 2018 963 2019 1,023 2020 2,821 Weed Cutting 2021 1,775 200 2022 2,520 0 150 1,000 2,000 3,000 138 100 149 94 165 166 50 0 2018 2019 2020 2021 2022 13

2022 Annual Activity FACILITIES DIVISION The Facilities staff continues to be Ambassadors of the Building Plan, incorporating it into their work and interactions. Lactation Room - IN PROGRESS Museum farmhouse porch replacement - IN PROGRESS City Park Building Re-Roofing - IN PROGRESS Innovation Hills Ranger Station and Borden Park Office Building Construction - IN PROGRESS Fire 1 - new glass overhead doors - IN PROGRESS Reconstruction of Borden Park parking lot - COMPLETED Spencer Park Beach House Restrooms Upgrade - COMPLETED Fire 1,3,5 have new bay heaters installed in the apparatus bays - COMPLETED Painting and preparation for installation of Clerk's Department new moveable filing system - COMPLETED Renovations to the HVAC system at the DPS Garage in Allan and Nick’s office - COMPLETED Spencer Boat House Roll Up Door Installation - COMPLETED Refinish and epoxy coat floors at DPS Garage, Spencer Beach House Restrooms, Innovation Hills Restrooms - COMPLETED Building Department workstation reconfiguration - COMPLETED City wide crack sealing of parking lots - COMPLETED Van Hoosen Jones Cemetery Columbarium installation - COMPLETED Bloomer Park, Hilltop and Pinegrove shelters repainting - COMPLETED OCSO replacement of all the parking lot lights - COMPLETED Replacement of Auditorium carpet - COMPLETED Clerks Vault Reconfiguration - COMPLETED City Hall receiving area flooring replacement - COMPLETED Demolition of 4 houses on Eastern street - COMPLETED Raising the Bar Farmhouse Gazebo Repair at the Museum - COMPLETED 14

2022 Annual Activity Contd. FACILITIES DIVISION The Facilities Division continues to Raise the bar, Work Orders Completed whether here, or far, because that's just the way we are. 2022 3,995 Facilities is passionate about parks. 2021 3,303 Enjoying the Festival of the Hills sparks. 2020 4,123 Facilities make work fun. 2019 3,280 To get more done. 2018 3,908 By painting the Bloomer shelters to protect residents 2017 3,335 from the sun. 0 1,000 2,000 3,000 4,000 5,000 Facilities is passionate about the City Council. By providing new carpet and chairs, to passionately coordinating the most recent power outage repairs. Facilities is working with a DTE manager on sustainability. To work on City equipment to ensure maintainability. Facilities work diligently to be inspiring by doing what is right and really matters, and never tiring. Really Facilities is that all ?? You all know who you're going to call. FACILITIES! This shows a few of the capital improvements the Facilities team will be involved with in 2023- City Wide parking lot improvements, City Wide roof replacements, DPS and City Hall LED lighting upgrades. Rochester Hills is a fantastic place. And as the Mayor has often to reminded me, slow and steady wins the race. Facilities Maintenance Techs to attend two training classes per year on any trade or career development opportunities. In 2023, Facilities will continue to strive to be a part of the solution by developing partnerships with our customers. To work together in harmony and unity, Facilities believes positive Goals attitudes will allow us to build stronger working relationships. Continually update assessments and procedures. Most importantly, overseeing our goals from start to finish and providing an update in our monthly report. 15

2022 Annual Activity Contd. FACILITIES DIVISION Borden Park Borden Park Van Hoosen Jones Cemetery Columbarium lactation room farmhouse Facilities Credo: Facilities will Focus on Positive work interactions, performing Quality work. To Cultivate Camaraderie, and Charity to enrich our personal, and professional growth. We will be like a Phoenix rising from the ashes to do what is right and really matters. 16

Building Department Plan BUILDING, ORDINANCE AND FACILITIES 17