2nd Quarter Report 2023

2023 Q2 REPORT BUILDING, ORDINANCE AND FACILITIES APRIL - JUNE In This Issue Page 1 - Building Dept Permit Activity Comparisons Page 2 - Building Dept Permit Activity Comparisons Contd. Page 3 - Revenues & Expenses Page 4 - Workload Comparison Indicators Page 5 - Building Dept Service Goals & Comparisons Page 6 - Innovations & Accomplishments Page 7 - Building Dept & Customer Service Goals Page 8 - Employee Spotlights (Building & Customer Service) Page 9 - Welcome to the City! Page 10 - Ordinance Overview & Comparisons Page 11 - Ordinance - At A Glance Page 12 - Facilities - At A Glance Page 13 - Facilities Projects Page 14 - Facilities In Action

BUILDING PARISONS DEPT PERMIT ACTIVITY COM New House Permits Issued Q2 2021 110 2022 54 2023 19 0 25 50 75 100 125 New House Avg Construction Cost Q2 750,000 500,000 $398,341 $411,918 250,000 $619,247 0 2022 2023 Page 1 2021

BUILDINGDEPT PERMIT ACTIVITY COM PARISONS Continued Total Permits Issued in Q2 Building Permits Issued Q2 2021 539 3,000 2,472 2,654 2,000 2,138 2022 645 1,000 0 2022 2023 2023 541 750 2021 0 250 500 Total Construction Values in Q2 $150,000,000 $100,000,000 $126,147,259 $77,864,061 $50,000,000 $48,957,877 $0 2022 2023 2021 Page 2

OVERALL DEPARTMENT REVENUES & EXPENSES IN Q2 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $0 2021 2022 2023 Revenue Expenses 2021 $2,659,000 2021 $997,620 2022 $3,382,000 2022 $1,047,000 2023 $3,344,000 2023 $1,095,000 Page 3

WORKLOAD COMPARISONS Q2 Phone Calls Processed 2021 13,383 2022 11,448 *The majority of contractors and applicants 2023 9,717 are scheduling their inspections online, which 0 has affected the number of calls we receive. 5,000 10,000 15,000 2021 2,280 2022 2,764 2023 2,485 Trips to the Counter 0 1,000 2,000 3,000 *The majority of contractors and applicants are pulling their permits online. Inspections Performed 2021 7,146 2022 7,600 2023 7,937 0 2,000 4,000 6,000 8,000 Page 4

SERVICE GOALS AND COMPARISONS Q2 Shared Inspection Services Tony Tomasin spent 4 hours in Shelby Township performing 5 inspections in June. Service Goals 2022 Q2 2023 Q2 Status 98% 98% Customer Satisfaction Goal: 100% 65% 94% (based on counter surveys) 83% 100% 76% 98% Plan Review Large Commercial Projects Goal: 74% 92% 90% within 15 business days 96% 977% Plan Review New House Goal: 90% within 10 business days Plan Review Small Projects Goal: 90 % within 7-10 business days Plan Review Revised Plans Goal: 90% within 10 business days Inspections Goal: 90% completed within 24 hours = Good = Monitor = Need to Address Page 5

ent Achievem ents & Innovat ding Departm ions Buil HOA Spring Showcase - Jodi worked hard to bring this vision to life. Facilities was great in helping the team get set up. We welcomed Hector Bill Mathisen received Ortiz to the Ordinance his ICC Certification Team! & Matt Wells received his ICC Zoning Inspector Certification Mark A was re-elected as a With the coordination of Ordinance and the Board Member of Fire Department, the city now has activated SEMBOIA and Jay was Food Truck registrations! Food Trucks are elected as President. permitted to serve throughout the city of Rochester Hills so long as they are registered Building Safety yearly and pass inspections. Month During the month of May, we had a very successful Building Safety Month! Each week a group from the Department volunteered their time towards community outreach. Activities included free deck inspections, Home Depot and Lowe's craft days, High School presentations, OPC Awareness event and coffee with the inspectors. Page 6

Building Goals Building Division Customer Service Complete transition to new State of Michigan Codes Reorganize the Continue to implement live field department storage room computer results for all field Complete Camino Permit inspectors Guide for Building and Continue to refine plan review Planning timeframes and processes Complete the close out of Continue with training of all new paper files to storage inspectors Continue training on new Continue with training of the and updated procedures Manager of Inspection Services Continue to support the Continue to work closely with the new virtual inspection Fire Dept on Annual Inspections and program Complaints Develop a process with Economic Development to help with placing businesses into correct building types Continue to push all processes electronic as well as encourage and show other departments how our processes can work together harmoniously online Continue to collaborate with other departments to ensure that they gain access towards a single source inspection/plan review software Page 7

Employee Spotlights Jeff Fraser Jeff Fraser has worked for the City of Rochester Hills for four years joining our Building Department as a Building Inspector/Plan Reviewer on May 20, 2019. When we asked Jeff what his favorite thing about working here is, he said, “Having a great group of inspectors to work with and having an office next to Tony.” In Jeff’s spare time, he has many hobbies such as snowmobiling, fishing, concerts, boating, getaways, anything outdoors. Most importantly, spending time with his daughter.   So Jeff, what is something people may not know about you?  Jeff’s response, “That I’m kind of a big deal! People know me!” We are hoping he would elaborate a little more for us, especially on why he is a big deal, but feel free to ask him. We can agree his dog is definitely is a big deal! Wow! Henrietta joined the Customer Service team just over two years ago, He ino bringing with her lots of previous experience in BS&A. She started nrietta Vettra with the City of Rochester Hills Building Department as a Permit Technician on April 26, 2021. Page 8 When we asked her what do you like about working here, Henrietta said, “The people I work with are my favorite part - the inspectors and managers are so fun to be around and everyone here makes me laugh.” When not at work, Henrietta likes to watch her favorite Bravo shows with a cup of coffee and snuggle with her dogs, Maple and Hamlet. Henrietta, what is something we may not know about you? “I'm terrified of thunderstorms and lightning. It's the suspense of the noise that gets me.” In addition, we cannot forget that Henrietta is our “go to” when we run low on eggs. Save your egg cartons!

Welcome to the City Take a look at a few of the businesses that received Occupancies in Q2 Page 9

Complaints Processed Q2 1,000 ate for Enforcem 915 987 Ordinance Overview & Comparisons750 877 ents in Q2 Tot Closure R500Q2 250 0 2022 2023 2021 al Inspections in Code Compliance Notices Q2 800 780 2,795 600 482 400 417 200 0 2022 2023 2021 Confiscated Signs Q2 1,000 943 959 CONFISCATED 750 864 500 250 0 2022 2023 Page 10 2021

ThaedOorpdtieInPdaMtnhcCee2t0e2a1m Jodi was Ordinance At A Glance elected as a board member at the MACEO meeting in April. of complaints filed were investigated within 24 hours Employee Spotlight Matt Wells has worked for the City of Rochester Hills for one and half years. He joined our Ordinance Department as an Ordinance Inspector on May 20, 2019 after retiring from Law Enforcement for the past 20+ years. Matt’s favorite part of working here is the culture and staff here at the City of Rochester Hills. Matt said, “My coworkers and everyone I have met so far that work for the City are happy to be here. As an employee of the city I have actually felt valued here, not just as employee #101, but as a part of a great team that is working together to make this a place to want to be.\" Ordinance is a completely new field to me after many years in my previous job. I have been enjoying the new challenge very much so far and I definitely have the support to have success in this job. I get satisfaction at the end of the day being able to see the results of the work that we do here.” When not a work, Matt likes to spend as much time as possible outdoors enjoying time with my family and friends. Matt refers to himself as a kind of a \"toy\" junkie in that he likes motorsports from snowmobiling to dirt biking, boating, hiking, and hunting all over the place. Matt and his wife are planning a first \"big trip\" on their Harley this summer. They are going to the Sturgis Motorcycle Rally for the first time with a group of friends. Matt said, “So this should be a real \"test\" to our 24 years of marriage…..LOL...We are looking forward to it and she seems genuinely excited!” Cannot wait to see some pictures Matt, we hope it is a fun filled trip! Page 11

Work Orders Completed in Q2 2,000 Facilities At A Glance 1,948 1,500 1,702 1,539 1,000 500 0 2022 2023 2021 Facilities Goals Facilities Maintenance Techs to attend two training classes per year on any trade or career development opportunities. In 2023, Facilities will continue to strive to be a part of the solution by developing partnerships with our customers. To work together in harmony and unity, Facilities believes positive attitudes will allow us to build stronger working relationships. Continually update assessments and procedures. Most importantly, overseeing our goals from start to finish and providing an update in our monthly report. Page 12

Facilities Projects Current Concrete Quotes for projects - ongoing Clerk's Office Storage Fence Enclosure at DPS Garage - ongoing Fire 1 Overhead Doors - waiting on correct panels to be delivered Fire 1 Training Tower Demolition - testing for asbestos Fire 4 Epoxy Floors Museum Farmhouse and Red house structural analysis Parks roof replacements - moving along as scheduled Strategic Planning - ongoing completed Automatic door opening in Receiving Calf Barn Painting Fence repair at Spencer Park Fire 2 apparatus bay ventilation repaired Fire 4 oil interceptor repaired Fire 4 Dryer repaired Installed new LED lighting at DPS Installation of new copper piping for water into the Bloomer Stone Shelter \"Mother's Room\" has been completed in the upstairs break area Spencer Park Awning installation Spencer Park Boathouse exterior painted Vets Pointe water fountain install and Park sign repaired/painted Water Meter Repair at Cemetery Page 13

Ccahlafngbianrgnstbaatbiyon vets pointe sign Facilities In Action fire station 4 steel painting bloomer shelter concession piping splash pad lighting concession stand awning Page 14