Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Tower - Tristate Training Click here to return to the index * Category * Sub-Category Applications Tower - Tristate Training * Items Issue Any issues with Tower - Tristate Training Review the list of Items to the right Login Help Get assistance with Tower - Tristate Training login before making your selection Need Additional Need more access than you currently have Resources Update User Record Click here to return to the index * Category * Sub-Category User Access Update User Record * Items Profile Change Update name, title, email, etc… Review the list of Items to the right before making your selection 44
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 USS Art Click here to return to the index * Category * Sub-Category Applications USS Art * Items Request Access If you need USS Art but don’t have it Issue Any issues with the Desktop version of USS Art Review the list of Items to the right before making your selection USS Learn Click here to return to the index * Category * Sub-Category Applications USS Learn * Items Request Access If you need USS Learn but don’t have it Issue Any issues with the Desktop version of USS Learn Review the list of Items to the right Any questions about USS Learn before making your selection Question 45
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 USS Login Click here to return to the index * Category * Sub-Category User Access USS Login * Items Request Access If you need USS Login access, but don't have it Cannot Login You are locked out of your USS Account, credentials needed Review the list of Items to the right before making your selection Password Reset Request for a password reset USS Remote (Citrix) Click here to return to the index * Category * Sub-Category Applications USS Remote (Citrix) * Items Request Access If you need USS Remote (Citrix) access, but don't have it Install Citrix Request to install Citrix Review the list of Items to the right Issue Any issues with USS Remote (Citrix) before making your selection Login Help Get assistance with USS Remote (Citrix) login Question Any questions regarding USS Remote (Citrix) 46
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Vendor Work Click here to return to the index * Category * Sub-Category Internet/Wi-Fi Vendor Work * Items Century Link Vendor request/setup Review the list of Items to the right before making your selection Virus/Malware Click here to return to the index * Category * Sub-Category Desktop Hardware Virus/Malware * Items Need a Scan Review the list of Items to the right before making your selection 47
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 VPN - Cisco Anyconnect Click here to return to the index * Category * Sub-Category Applications VPN – Cisco Anyconnect * Items Issue Any issues with the Desktop version of VPN – Cisco Anyconnect Review the list of Items to the right before making your selection WalkMe Click here to return to the index * Category * Sub-Category Salesforce WalkMe * Items Other Request assistance with WalkMe (i.e. downloading the extension) Review the list of Items to the right before making your selection 48
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Web Browser (Chrome,Firefox, Edge, etc.) Click here to return to the index * Category * Sub-Category Applications Web Browser (Chrome,Firefox, Edge, etc.) * Items Issue Any issues with your web browser Mobile App Any questions regarding web browser Review the list of Items to the right before making your selection Question Issues reaching a website on a USS mobile device Workplace by Facebook Click here to return to the index * Category * Sub-Category Applications Workplace by Facebook * Items Request Access If you need USS Workplace by Facebook access, but don't have it Review the list of Items to the right before making your selection Issue Any issues with Workplace by Facebook Mobile App Issues with Workplace by Facebook USS mobile app 49
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Wyse Terminal Click here to return to the index * Category * Sub-Category Desktop Hardware Wyse Terminal * Items Issue Any issues with Wyse Terminal Question Any questions regarding Wyse Terminal Review the list of Items to the right before making your selection Zoom Click here to return to the index * Category * Sub-Category Mobility/Communications Tools Zoom * Items Create/Remove Request to add or remove Zoom access Account Review the list of Items to the right before making your selection Issue Any issues with Zoom Mobile App Get assistance with Zoom login Login Help Issues with Zoom mobile app 50
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Hardware - New Click here to return to the index * Category * Sub-Category Desktop Hardware Hardware - New * Items Check Scanner Request for a new Check scanner. Chromebook Request for a new chromebook. Review the list of Items to the right Request for a new clickshare. before making your selection Clickshare Request for a new desktop. Desktop Docking Station - Request for a new Docking for USS laptop. Laptop Docking Station - Request for a new Docking station for surface. Surface Request for new IGEL. Requires approval. IGEL Request for a new keyboard. Keyboard Request a laptop Laptop Get assistance with Logitech meetup login Logitech Meetup Request for a RAM upgrade. Memory Upgrade Do not include, they want to remove this Mobile Phone Request for a new mouse. Mouse Request for a new desktop Printer. Printer - Desktop Request for a new MFP Printer. Printer - MFP Request for a new scanner. Scanner Request for a new Training computer. Training Computer Request for a new webcam. Webcam 51
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Desk Phone Click here to return to the index * Category * Sub-Category Mobility/Communications Tools Desk Phone * Items Call Quality Troubleshoot your call quality issue Troubleshoot your conference phone problem Review the list of Items to the right Conference phone Request to forward calls for before making your selection problem vacation/termination Forwarding Headset replacement Headset Request for a training guide for a desk phone Need User Guides Outage that needs to be verified with a provider Outage Troubleshoot your phone issue, no dial tone Phone - No dial tone Troubleshoot your phone issue, no power Phone - No power Issue with your voicemail Voice Mail Issue Password reset for your voicemail Voice Mail Password Desk phone settings will be modified to Reset accommodate a need like adding buttons, activating call forwarding and other functionalities. Existing Extension - Request for a new conference line Reconfiguration New- Avaya Conference Request for a new desk phone 52
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Email Click here to return to the index * Category * Sub-Category Mobility/Communications Tools Email * Items Boxer Problem Issues with email app on a USS mobile device Cannot Receive Exchange server support Review the list of Items to the right before making your selection Cannot Send Exchange server support Conference Room Troubleshoot issue with a conference room Create Alias Request to create an alias Distribution Group Add/Modify Request to add/modify a distribution groups Approval needed for an email alias Email Alias Forward Mailbox Request to forward mailbox Legal Hold Request for legal hold on an employee’s email Mailbox Permission Request for mailbox permissions Mass Email to be sent Request for marketing approval to mass send out out an email Request for message trace. Requires Message Trace infrastructure approval. Modify Distribution Request to modify a distribution group. Requires Group approval. New Distribution Request to create a new distribution group. Group Requires approval. Request to create a new shared mailbox. New Shared Mailbox Requires approval. Outlook Problem Troubleshoot an outlookproblem. Request to have Send As permission. Requires Send As Permission approval. SPAM Filter Troubleshoot a spam filter. 53
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Netsuite Click here to return to the index * Category * Sub-Category Applications Netsuite * Items Accounts Payable Select Accounts Payable if your issue is related to: Data Issue Invoices, Bill Pays, Vendor Records, Purchase Orders, Review the list of Items to the right Expense Reports before making your selection Select Data Issue if your issue is data related Enhancement Request a new feature/enhancement for Netsuite General Ledger Select General Ledger if this issue related to journals, GL How To accounts or expense items Request for assistance on how to complete an action in Netsuite Issue Any issues with Netsuite Performance Report Netsuite system performance issues Purchase Select Purchasing Requestor if this issue is related to Requestor NetSuite Reports and Saved Searches Reports Report request from Netsuite Access If you need Netsuite access, but don't have it Configuration Select Routine Configuration for requests for Branches, Employee Set Up, Acquisition Codes, Project Codes etc Request Access 54
Released 1/3/22 United Site Services Case Management Directory Edition 1.0.0 Mobile Device Click here to return to the index * Category * Sub-Category Mobility/Communications Tools Mobile Device * Items Device - Locate Report lost/stolen mobile device, and request last GPS location Review the list of Items to the right Request new device with new service or before making your selection Device - Reassign replacement device for active service Device – Assistance with phone passcode/PIN Return/Recycle Mobile App Configure on hand device for another employee Break/Fix Device – Request information for returning a damaged or Passcode/PIN unused mobile device Device – Request activation of cellular service on USS New/Replace laptop Laptop SIM - Issues with an app on USS mobile device Activate Mobile App – New Request an app that is not available on USS App Request mobile device Mobile Service – Request activation or suspension of cellular Activate/Suspend service on USS mobile device Mobile Service – Issues with cellular service on USS device Break/Fix Mobile Service – Assistance with porting cell number to/from USS Port Number account 55
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