Job Description - Interpreter-Assessor v0.1 200921

Sign Solutions Job Description – BSL/English Interpreter/Assessor JOB Interpreting & JOB BSL/English JOB 1. 1. To undertake assessing of Interpreting candidates on behalf of Sign Solutions FAMILY Training TITLE Interpreter/Assessor 2. To attend assessor meetings with candidates and for standardisation PURPOSE2. 3. To undertake interpreting assignments on behalf of Sign Solutions 4. To deliver high quality BSL/English Interpreting services to all clients 5. Report to Training Manager for assessing part of role & Head Interpreter for Interpreting part of role, KEY ROLE RESPONSIBILITIES SKILL SETS TARGETS and MEASURES •Feedback from Head Interpreter, Training Manager & Managing Director 1. Generic – These relate to all Sign Solutions roles 1.1 Contribute to a positive •Motivation working environment 1.2 Work alone or within a • Team Working •Feedback from Head of Interpreter, Training Manager & Managing Director project team (as business • Exercising Initiative dictates) V0.1 20/09/21

1.3 Identify solutions to •Feedback from Head Interpreter, Training Manager & Managing Director organisational issues • Problem Resolution • Displaying a professional and positive attitude • Team Working • Exercising Initiative • Taking appropriate responsibility 1.4 Personal/Professional • Adopting a continual • Have an up-to-date personal development plan developed in line with role description development improvement approach in elements and agreed Sign Solutions strategic and individual objectives. all areas of personal/professional • Continuous review of personal development plan with Head Interpreter & Training Manager • Provide a role model example of how a professional Sign Solutions employee should development • Continually look for represent themselves and the company • Attend training and to develop relevant knowledge, techniques and skills. training opportunities • Taking appropriate responsibility for your own development 2. Role Specific – BSL/English Interpreter/Assessor V0.1 20/09/21

2.1 To undertake interpreting • Co-working • Keep up-to-date with changes within the profession assignments on behalf of • To interpret to the best of your skill and understanding Sign Solutions and carry out • Professionalism • Adhere to NRCPD Code of Conduct assessing of Interpreting • Motivation • To act with professionalism at all times with candidates and Interpreting clients accounts • Ability to work with people • Follow Sign Solutions Policies (see handbook) at all levels. • Seek advice and support from peers when necessary • Ability to work alone • Offer advice and support to peers when necessary. • Proactive • Initiative • Responsibility • Create Interpreting sales and leads 2.2 Report to Agency Manager & • Team working • Engage in consultation processes with the management team Head Interpreter & Training • Contribute to and engage with Agency Manager/Managing Director/CEO/Head Manager Interpreter/Training Manager in developing processes that impact the provision of 2.3 Administration • Organisational skills interpreting & assessing within Sign Solutions • To engender and contribute effectively to a positive team spirit • Team working (working • SLieanisdeinwiathccAugreantecyjobMsahneaegtesrtiontrheelaotifofincetoasanoyutislisneuedsinthtahtemSaeyrvaicffeecLteyvoeul rAwgorerkemoretnhte work of with the office and •otheSrse.nd in accurate & timely assessor timesheets to the Training Administrator Agency Manager) • Provide clear and accurate monthly expenses sheets to the accounts department as outlined in • Process development the Service Level Agreement 2.4 Customer Service and • Professionalism • Contact the Project Managers regarding assignments being re-booked as soon as Business Focus • Flexibility possible • Ability to be proactive • If for any reason you are unable to cover an assignment, notify the office ASAP • Empathic • To follow ISO processes and procedures. • Represent the company in a professional manner when on assignments • Follow NRCPD Code of Conduct and the Sign Solutions Code of Conduct (see handbook) • Recognise that our customers are both clients (deaf & hearing) and freelance interpreters & candidates • Maximise all opportunities to bring further business to Sign Solutions • Network within your local region and aim to raise the profile of Sign Solutions V0.1 20/09/21

2.5 Professional Development • Proactive approach to the • To engage and actively participate with supervision profession • Identify your own training needs and discuss these with Head of Interpreting • Continual learning and • Attend training courses, either internally or from external providers – Aim to develop relevant development knowledge and skills • Participate in Continual Professional Development. 2.6 Sales and Marketing Focus • Professionalism • Establish and maintain effective working relationships with clients and represent the company • Flexibility in a professional manner when liaising with such clients • Proactiveness • Proactively undertake sales activities to maximize all opportunities to bring further business to Sign Solutions • Inform office of new interpreting assignment dates Sign Solutions Job Description – BSL/English Interpreter/Assessor Page 2 of 2 V0.1 20/09/21