Job Description - Administrator v0.1 200921

JOB Administration JOB Administrator JOB Sign Solutions Job Description– Administrator FAMILY TITLE PURPOSE 1. Report to Agency Manager (Line Manager) and MD 2. Full back-up administration support to Interpreting Agency, its staff and finance Dept KEY RESULT AREAS SKILL SETS TARGETS and MEASURES • Feedback from Agency Manager 1. Generic – applying to all Sign Solutions roles • Maintain a good working relationship with all members of staff • Feedback from Agency Manager 1.1 Contribute to a positive • Motivation working environment • Communication • Feedback from Agency Manager Awareness • • Provide a role model example of how a professional Sign Solutions employee should Team Working represent themselves and the company 1.2 Work alone, heading-up or • Exercising Initiative • Have confidence to work at all levels of hierarchy and professional competence within a project team (as • • Continuous review of personal development plan in conjunction with line manager business dictates) Taking appropriate • Attend training and to develop relevant knowledge, techniques and skills. • responsibility Problem Resolution 1.3 Identify solutions to • Displaying a organisational issues • professional and positive attitude • • Team Working • Exercising Initiative Taking appropriate responsibility 1.4 Personal/Professional • Adopting a continual development improvement approach in all areas of personal/professional development • Taking appropriate responsibility for your own development • Continually look for training opportunities 2. Role Specific V0.1 20/09/21 Page 1 of 3

2.1 Administration • Team working – other Sign Solutions Job Description– Administrator office personnel, 2.2 General, Office and interpreting personnel and • Provision of full administration support to Agency Manager, Booking Co-ordinators and Administration management personnel Interpreting Agency as a department & finance department and in accordance with ISO (quality) procedures 2.3 Customer Service and • Ability to work alone Business Focus • Professionalism • Answering and routing telephone calls • Motivation • Meet & Greet of clients or visitors V0.1 20/09/21 • Initiative • Distribution of incoming post and actioning of all outgoing post • Responsibility • Drafting and forwarding of correspondence by way of letters, emails, etc. • Ability to work with people • Collation of client information packs and distribution thereof • Ensuring return of staff timesheets in accordance with timescales at all levels. • Adhere to ISO processes to ensure maintenance of accreditation • Proactive • Arrange, attend and contribute to office meetings • Create sales and leads • Update interpreter profiles on booking system and other relevant databases • Organisational skills • Minute taking • Maintaining and ensuring interpreter criteria’s on online booking system • Organisational skills • Undertake booking cancellations • Team working • An understanding of online booking system to aid clients, deaf customers and project • Process development • Initiative managers with day to day activities. • Assist interpreters with log in errors on online booking system • Professionalism • Assisting the finance dept including credit control. • Flexibility • Where required uploading and amending documents on online intranet • Proactiveness • Making travel arrangements, booking hotel accommodation and organising events where • Responsibility required • Undertake associated administration tasks in relation to 2.1 and in accordance with ISO processes • Adhere to and actively contribute to the drafting and implementing of current and new ISO processes and assist in maintenance of accreditation • Attend and contribute to office meetings • Establish and maintain effective working relationships with reports, co-workers and managers • Attend training and to develop relevant knowledge and skills where required • Recognise that our clients are both users of our services, customers and freelance professionals and should be treated with professionalism at all levels • Establish and maintain effective working relationships with clients and represent the company in a professional manner when liaising with such clients • Represent the company in a professional manner when liaising with clients • Proactively undertake sales activities to maximise all opportunities to bring further business to Sign Solutions • Proactively network within clients to raise the profile of Sign Solutions • Deal with customer queries Page 2 of 3

2.4 Report to Agency Manager & • Team working Sign Solutions Job Description– Administrator MD • Engage in consultation processes with the management team and the Sign Solutions Senior Management Team where necessary • Contribute to and engage with in developing processes that impact the provision of interpreting within Sign Solutions • To engender and contribute effectively to a positive team spirit with all other members of staff • Liaise with Agency Manager & Finance Manager in relation to any issues that may affect yours, or others, work V0.1 20/09/21 Page 3 of 3