Job Description - Business Development Manager v0.1 200921

JOB Business JOB Market Development JOB Sign Solutions Job Description – Business Development Manager FAMILY Development TITLE Team Manager PURPOSE 1. Reporting to Managing Director 2. Lead generation activities 3. Assist with Marketing strategy and implementation of PR 4. Deliver new business presentations and proposals/quotations 5. Increase the Company’s revenues by sourcing new business, encouraging repeat business and cross-selling 6. Increase market knowledge and information by sector specific lead generation 7. Understand the process of implementation of contracts, to present to clients 8. Grow new and existing market/sectors in conjunction with the Managing Director KEY RESULT AREAS SKILL SETS TARGETS and MEASURES 1. Generic • Team working • Feedback from Managing Director 1.1 Contribute to a positive working • Time management • Feedback from Managing Director and other staff/management and completion of self – managed tasks environment • Problem solving and professional • Feedback from client, minimal queries and successful lead conversions 1.2 Work alone, and be able to relationship skills prioritise to ensure all task are carried out in a timely manner • Execute PR strategy • Ensure PR process is effective and relevant 1.3 Dealing with Customers and suppliers efficiently • Displaying a professional and • Have up-to-date knowledge of the market and company developments. 1.4 Participate in the creation of positive attitude • Provides a role model example of how a professional Sign Solutions employees should represent internal processes 1.5 Personal development • Adopting a continual themselves and the company improvement approach in all • Has confidence to work at all levels of hierarchy and professional competence both within Sign Solutions and 2. Role Specific areas 2.1 Market development within client organisations • Continually look for training opportunities • Professional and approachable • Communicating courteously with customers by telephone, email, letter and face to face; communication and interpersonal • Development customer relations and understand each client’s exact needs and requirements to upsell/x-sell skills and ensure service provided meets their needs/tender specification • Knowledgeable on services • Effective account management of new/existing relationships offered and expected outcomes • Keeping accurate records of discussions and/or correspondence with customers and updating CRM system • Ability to deal with a range of with all relevant information for others’ benefit and future contact purposes; clients at differing levels • Learn about our organisation's services and keep up to date with changes and new services; • Ability to diffuse difficult situations • Keeping ahead of developments in our market/sector using news to follow up and create leads when dealing with client • Use PR as a strategy for lead generation ad example case studies for prospective clients complaints • Where appropriate, visiting client sites in order to discuss and promote service delivery; • Develop Sign Solutions marketing presence /PR via liaison with MD and external agencies Page 1 of 2 V0.1 20/09/21

2.2 Increase Revenues • Initiative Sign Solutions Job Description – Business Development Manager 2.3 Reporting • Ability to identify new potential • Engender good relationships with clients in order to encourage repeat business sales leads • Incentivise clients in order to encourage repeat business • Actively source new areas (sector/geographical) in which to develop • Analytical • Identifying and cross selling to current clients for each department, i.e. Deaf Awareness Training to interpreting clients and vice versa • Meeting with other members of the business development team and MD to discuss possible improvements to lead generation, conversion and contract roll out. • Provide reports from CRM regarding leads per sector, client milestones, etc.to discuss with Board/MD Page 2 of 2 V0.1 20/09/21