Job Description - CSW Student Support v0.1 200921

Sign Solutions Job Description – CSW/Interpreter JOB Interpreters JOB CSW/Interpreter JOB 1. To undertake interpreting assignments on behalf of Sign Solutions FAMILY TITLE PURPOSE 2. To deliver high quality Interpreting services to all clients and student support 3. Report to Head Interpreter, Managing Director and CEO KEY ROLE RESPONSIBILITIES SKILL SETS TARGETS and MEASURES •Feedback from Head Interpreter & Managing Director 1. Generic – These relate to all Sign Solutions roles 1.1 Contribute to a positive •Motivation working environment 1.2 Work alone or within a • Team Working •Feedback from Head of Interpreter and Managing Director project team (as business • Exercising Initiative dictates) V0.1 20/09/21

1.3 Identify solutions to •Feedback from Head Interpreter and Managing Director organisational issues • Problem Resolution • Displaying a professional and positive attitude • Team Working • Exercising Initiative • Taking appropriate responsibility 1.4 Personal/Professional • Adopting a continual • Have an up-to-date personal development plan developed in line with role description development improvement approach in elements and agreed Sign Solutions strategic and individual objectives. all areas of personal/professional • Continuous review of personal development plan with Line Manager/Head Interpreter • Provide a role model example of how a professional Sign Solutions employee should development • Continually look for represent themselves and the company • Attend training and to develop relevant knowledge, techniques and skills. training opportunities • Taking appropriate responsibility for your own development 2. Role Specific – BSL/English Interpreter V0.1 20/09/21

2.1 To undertake interpreting • Co-working • Keep up-to-date with changes within the profession assignments on behalf of • To interpret to the best of your skill and understanding Sign Solutions • Professionalism • Adhere to NRCPD Code of Conduct • Motivation • To act with professionalism at all times whilst undertaking interpreting assignments • Ability to work with people • Follow Sign Solutions Policies (see handbook) at all levels. • Seek advice and support from peers when necessary • Ability to work alone • Offer advice and support to peers when necessary. • Proactive • Initiative • Responsibility • Create sales and leads 2.2 Report to Agency Manager & • Team working • Engage in consultation processes with the management team Head Interpreter • Contribute to and engage with Agency Manager/Managing Director/CEO/Head Interpreter 2.3 Administration • Organisational skills in developing processes that impact the provision of interpreting within Sign Solutions • To engender and contribute effectively to a positive team spirit • Team working (working • Liaise with Agency Manager in relation to any issues that may affect your work or the work of with the office and •otheSrse.nd in accurate job sheets to the office as outlined in the Service Level Agreement Agency Manager) • Provide clear and accurate monthly expenses sheets to the accounts department as outlined in • Process development the Service Level Agreement • Contact the Project Managers regarding assignments being re-booked as soon as 2.4 Customer Service and • Professionalism Business Focus • Flexibility possible • If for any reason you are unable to cover an assignment, notify the office ASAP • Ability to be proactive • To follow ISO processes and procedures. • Empathic • Represent the company in a professional manner when on assignments • Follow NRCPD Code of Conduct and the Sign Solutions Code of Conduct (see handbook) • Recognise that our customers are both clients (deaf & hearing) and freelance interpreters • Maximize all opportunities to bring further business to Sign Solutions • Network within your local region and aim to raise the profile of Sign Solutions V0.1 20/09/21

2.5 Professional Development • Proactive approach to the • To engage and actively participate with supervision profession • Identify your own training needs and discuss these with Head of Interpreting • Continual learning and • Attend training courses, either internally or from external providers – Aim to develop relevant development knowledge and skills • Participate in Continual Professional Development. 2.6 Sales and Marketing Focus • Professionalism • Establish and maintain effective working relationships with clients and represent the company • Flexibility in a professional manner when liaising with such clients • Proactiveness • Proactively undertake sales activities to maximize all opportunities to bring further business to Sign Solutions • Inform office of new assignment dates Sign Solutions Job Description – CSW/Interpreter Page 2 of 2 V0.1 20/09/21