Guide for NHS Trusts

Communicating with a Deaf Approved or Hard of Hearing Patient Our contracted provider is Provided by Sign Solutions www.interpreterslive.co.uk [email protected] 0121 447 9620

Sign Solutions provides the following services Sign Solutions provide interpreters in-person or remotely via any video platform (StarLeaf, MicrosoftTeams, Accurx 8, Zoom or Attend Anywhere) *These services need to be pre-booked. Please note that all clinical appointments are provided through our Video Consultation Platform, and Video BSL interpreting can be booked for all virtual patient appointments.

What to do in an emergency? BSL interpreters are available on-demand via the StarLeaf app using NHS Trust devices. Follow the guide on the next page for how to do this. How do I book BSL interpreting or another service? Please confirm with your patient their preferred type of Interpretation before contacting Sign Solutions to book. Phone: 0121 447 9620 Email: [email protected] BSL Video Interpreter: www.signsolutions.uk.com/contact-sign-language-interpreter Live chat: messenger.providesupport.com/messenger/signsolutions.html Fax: 0121 447 9620 Booking Portal: https://www.signsolutions.uk.com/portal/ Website: www.signsolutions.uk.com/how-to-book/

Enable Deaf patients to access healthcare Connect to a BSL interpreter with Sign Solutions, providers of InterpretersLive! Sign Solutions works with many NHS Trusts across England to ensure Deaf patients who use British Sign Language can communicate to easily access health services at any NHS Trust using our services. If you need a BSL interpreter urgently, you can use the Starleaf app on-demand service (step 5 below). If you need a BSL interpreter for a pre-booked virtual clinic appointment, contact Sign Solutions (step 6 below) and our team will book the appropriate service, ensuring an interpreter is present during the virtual clinic session. Details of how to access a remote BSL Interpreter are shown below or by watching our 'how to' video guide. How to book a BSL Interpreter video guide

Step 1 Step 2 Download the StarLeaf app on your Register with your work email address. phone or tablet via your App Store. Check your email for a 6-digit confirmation code. If you are using a Laptop/PC, please visit www.starleaf.com to download StarLeaf *Make a note of this for use in step 3 onto your device. Step 3 3 When prompted: Add your full name in box 1 In box 2, add your department / cost code In the organisational box, add your company name. If you are not part of an organisation, add your personal name Add your mobile number Accept / allow popups from StarLeaf

Step 4 - Making a test call In StarLeaf, click on the 'Call' tab and dial: [email protected] If the call is successful, you are ready to use this service. If you are still having problems you can check the following: StarLeaf has permission to use your camera and microphone Check you registered using the correct email Or you can start the set up process again Step 5 Step 6 For on-demand calls via StarLeaf For pre-booked calls via StarLeaf Visit www.signsolutions.uk.com/contact-us If you need an interpreter on-demand, please dial: Once a session is booked, you will be sent a [email protected] meeting invitation from StarLeaf and the To make a call to a Deaf person via an interpreter, please call: 0121 285 2733 meeting will be listed under the 'Meetings' tab. 4

Step 7 At the agreed time, open StarLeaf and select the 'Meetings' tab. Select your meeting and click 'JOIN' If requested, please enter your meeting ID. You can also click 'More Ways to Join' on your email invitation. 5