Job Description - Project Manager (Training) v0.1 200921

JOB Administration JOB Project Manager JOB Sign Solutions Job Description –Project Manager (Training and Administration) FAMILY Training TITLE (Training and PURPOSE Department Administration) 1. Report to Training Manager & Managing Director 2. Full administration support to Training Department, Tutors, Assessors, Participants to ensure efficient & smooth running of all aspects of the department 3. To have excellent attention to detail and time management skills 4. To maximise all training sales opportunities 5. Look for sales leads i.e. as participants finish one course may be interested in next stage? 6. To provide technical support and reporting for InterpretersLive! video interpreting service KEY RESULT AREAS SKILL SETS TARGETS and MEASURES 1. Generic – applying to all Sign Solutions roles • Measured by feedback from Training Manager and Company Manager • Maintain a good working relationship with all members of staff 1.1 Contribute to a positive • Motivation • Measured by feedback from Training Manager and Company Manager working environment • Communication • Measured by feedback from Training Manager and Company Manager • awareness 1.2 Work alone, heading-up or • Team Working within a project team (as • Exercising Initiative business dictates) • Taking appropriate responsibility 1.3 Identify solutions to • Problem Resolution organisational issues • Displaying a professional and positive attitude • Team Working • Exercising Initiative • Taking appropriate responsibility 1.4 Personal/Professional • Adopting a continual • Provide a role model example of how a professional Sign Solutions employee should development improvement approach in all represent themselves and the company areas of personal/professional • Have confidence to work at all levels of hierarchy and professional competence development • Continuous review of personal development plan in conjunction with line manager • Attend training and to develop relevant knowledge, techniques and skills. • Taking appropriate responsibility for your own development • Continually look for training opportunities V0.1 20/09/21 Page 1 of 2

2. Role Specific • Team working – other Sign Solutions Job Description –Project Manager (Training and Administration) training personnel, office and 2.1 Administration of Training interpreting personnel, • Provide full administration support to the Training Department (this includes, Tutors, Department and it’s course Assessors, Participants etc.) for example; writing correspondence, raising invoices, participants/organisations administering course delivery for clients, etc. associates and management • Liaison with Training Manager, Tutors & Assessors to ensure the accurate administration of • Ability to work alone training information, including the advertising and scheduling of courses • Ability to work with people at • Providing advice and necessary information to prospective and current course participants all levels. in relation to their training • Initiative • Responsibility • The sourcing, allocating and booking of Tutors, Assessors & Rooms • Organisational skills • Efficient and effective diary management of booking Tutors, Assessors, Courses and • Professionalism • Motivation Rooms • Process Development • Undertake associated administration tasks in relation to 2.1 and in accordance with ISO • Proactive • Create sales and leads processes • Carry out fire alarm tests and advise Managing Director of alerts re renewal of certificates 2.2 Customer Service and • Professionalism Business Focus • Flexibility for fire/premises/health & safety etc. • Proactiveness • Actively contribute to the drafting and implementing of current and new ISO processes & • Responsibility • Organisational skills audit Interpreting processes. • Adhere to ISO processes to ensure maintenance of accreditation 2.3 Report to Training Manager • Team working • Attend and contribute to company meetings and team days • Respond to and follow up sales enquiries using appropriate methods • Proactively undertake sales activities to source and maximise all opportunities to bring further business to Sign Solutions • To provide technical support and reporting for InterpretersLive! video interpreting service • To order Staty & kitchen supplies • Provide customer service • Recognise that our “customers” are both course participants (Deaf & hearing), participants’ employees, external organisations receiving training, tutors and assessors (in-house and freelance) • Represent the company in a professional manner when liaising with customers • Respond to and follow up sales enquiries using appropriate methods • Proactively undertake sales activities to source and maximise all opportunities to bring further business to Sign Solutions • Proactively network with current and prospective customers to raise the profile of Sign Solutions • Engage in consultation processes with the management team and the CEO • Contribute to and engage with in developing processes that impact the provision of training within Sign Solutions • To engender and contribute effectively to a positive team spirit with all other members of staff • Liaise with Training Manager in relation to any issues that may affect yours, or others, work V0.1 20/09/21 Page 2 of 2