Training Coaching Practice

Training Proactive Management Coaching Frontline Practicing Managers – practical guideline – Professional Line of Management

Training – Coaching – Practicing The guideline for Proactive Management Active Learning People Development & Active Learning Training & Coaching by Practice Culture improve & Behavioural Change Business & Performance Improvement Change Management – Proactive Management

1 Training – Coaching – Practice Learning by practice refers to implementation of best learning and behavioral methodology base on Training – Coaching - Practicing. It will improve the individual's ability to enhance the achievements and benefits of the organization. Learning by practice is the most effective method of active learning. Being more proactive than reactive, best practice comes alive with people's development. Effective training and coaching followed by the implementation of the lessons learned, triggers the spark of knowledge and active learning. Just take a look to level of knowledge and performance of your Frontline Managers. Measure their management behaviour. 10% to 20% increase in productivity, is through the implementation of proactive management principles Active Learning – Stair to success

2 The Impact of Training, Coaching & Practice Proactive Management Behaviour and impact on overall performance Even when the performance level is 90% for the rest of the items, if the \"People's Behavior\" performance is 75%, then the overall performance will be 49% only. It is obviously how important is level of knowledge & continuous training – coaching – practicing of Frontline Managers.

3 Frontline Managers – behavioural profile Take a look to frontline managers, to proactive management behaviour profile, and impact on overall performance. ▪ Have your frontline managers, the necessary management knowledge and leadership abilities? ▪ Is their proactive management behaviour, at the highest best practice standards? ▪ Did you ever performed any study and measure proactive management behaviour of your managers and impact in company outcome? ▪ Do you have a continuously training, coaching and audit system for frontline managers, in terms of management behaviour? Frontline Managers have one of the most difficult job with the greatest impact in any company. Think that all top-level decision, are handled by the frontline managers. They should take the goals of higher management and execute in a way that expected outcomes are achieved. So, it is unrealistic to expect to do their job at the highest standards, if they do not have efficient management tools and leadership knowledge and abilities. Ensure them right learning cycle Training – Coaching – Practicing Active Learning cycle ensure the right well-matched wheels of knowledge, producing expected outcome.

4 Frontline Managers are key to achieving operational excellence and smooth management

5 When you take care of Frontline Managers, they take care of business. Training – Coaching – Practicing. Align Proactive Management Behaviour with your top-line growth and operational improvement aspirations. They are mid of the management system

6 Learning Retention Rates People remember The rate of remembering and putting into practice of learning, leads to sustainable improvements, if the practical implementation of lesson learned is performed. 10% -15% of what they hear 15% - 30% of what they hear and see 30% - 35% of what they say Group Discussion up to 75% of what they do (supervised coaching) up to 90% Teaching and Coaching others (supervised Coaching the Coaches) The best practice and highest rate of remembering, are obtained by implementing entire Active Learning cycle by the end Training – Coaching – Practicing,

7 Coaching & Practice People development, Active Learning and implementation of Proactive Management aims to accelerate performance improvement and growth of the business, achieving industrial excellence. Effective coaching is followed by practicing, by implementation of the lessons learned. Spending time on the shop floor listening and coaching team members, thus helping them to achieve a quality task execution at the shortest possible time by: ▪ Dedicated training sessions according company culture ▪ One-to-one dedicated coaching sessions and tools ▪ Effective coaching by practicing lesson learned ▪ Practical implementation of achieved knowledge, and continually performance improvements. ▪ Coach the Coaches for sustainability ▪ Develop and implement a dedicated coaching tools and audit system ▪ Implement a coaching systematic process, not a series of isolated events. Achieve more by doing yourself. Proactively guiding people to achieve successful results ▪ Building up people’s skills and confidence, on a one-to-one session ▪ Helping people get to the level at which they are required to perform their tasks

8 Management Behaviour Profile Proactive Management Behaviour profile & main actions taken by a manager: 1. Planning & Scheduling ▪ Balance and optimize the available capabilities 2. Making Assignments ▪ The What & The How 3. Following-up ▪ Review the progress of how well do we do our job now?

9 Proactive actions taken by a manager 4. Providing feedback ▪ What to change and what to continue? 5. Coaching & Support work team ▪ How can I enhance my team and obtain work satisfaction and do the Right thing at Right Quality at the Right time? 6. Problem Solving ▪ What is really wrong & how can we resolve this? 7. Providing feedback ▪ What to change and what to continue?

10 1. Planning & Scheduling Planning and scheduling define the right amount of work to be done in a timely manner under safety and quality. Right setting and efficient of work by: ▪ Prioritizing, ▪ Balancing and optimizing the available capabilities ▪ Optimizes utilization of resources ▪ Provides a clear picture how to operate and do the work ▪ Ensure high productivity by optimizing the workload ▪ Estimate costs accurately and enable budget follow-up ▪ Provide the right information to scheduling and executing ▪ See how to do the work against the schedule ▪ Improve accountability to execute the schedule Plan & schedule what we work, how we work, and when is the properly time for our actions: ▪ Right Work ▪ Right Quality ▪ Right Time ▪ Right People

11 2. Making Assignments The “What” do I need you to do and the “How” “The What” ▪ Set expectations – What is to be achieved in terms of Safety, Quality, Quantity and Time ▪ Set context of the big picture & communicate purpose and outcomes ▪ Share the schedule and set time to follow-up against the plan ▪ Weekly / daily schedule (scheduling board) is available and displayed for review from end of day before ▪ Current daily / weekly reports are displayed ▪ Current \"weekly plan – actual – variance\" report are displayed “The How” should you do it ▪ System, process and methods needed to complete the assignment ▪ Detail the actions needed to meet the requirements ▪ Describe physical resources - people resources, and skills level needed

12 3. Following-up The “How” well are we doing ▪ Perform follow up, short interval control as scheduled ▪ Check for accurate completion of the tasks assigned by comparing what was completed versus what was planned ▪ Identify variance and all issues that cause variances ▪ Deep investigate any issue ▪ Resume the impact potential ▪ Record all issues in problem solving log ▪ Propose and initiate corrective actions ▪ Provide appropriate feedback to the team mate

13 4. Providing behavioural feedback The “what” and “how” to change and what to continue doing ▪ Identify what the team members has done well and needs to continue and, ▪ Identify what the team members has not done well and needs to change ▪ Identify appropriate & inappropriate work habits ▪ Identify task completion and provide positive or constructive feedback

14 5. Coaching and Support The “how” can I enhance individual performance ▪ Identify coaching opportunity ▪ Discuss the needs and obtain agreement that current performance needs to improve ▪ Develop action steps with the team to improve performance ▪ Gain commitment from team to complete the action steps ▪ Follow-up, providing support and feedback

15 6. Solving Problems The “what” is really wrong and “how” can we solve it ▪ Recognize that something is going wrong ▪ Take the time to investigate, to gather the facts ▪ Get to the root cause of the problems ▪ Generate and evaluate all possible solutions – seek input from your team ▪ Select the best solution and develop an action plan to implement this solution ▪ Follow up to ensure that the solution has resolved the problem ▪ Measure and report on the results

16 7. Reporting Evaluate and Report the “how” well did we perform ▪ Report on activities and results in a structured way using Standardized Reports ▪ A good report must be accurate, timely, in properly format and directed to those who need it ▪ Complete the information and allow correct conclusion to be drawn ▪ Use the reported information to interpret the situation and to identify problems ▪ Use the reported information and identified problems for root cause analysis

17 Main system elements & tools used Participants are trained in theory, methods, practice and tools to use for best practice of Proactive Management. In Implementation phase, we follow up the effect concept, consist of dedicated tools to ensure the desired learning effect and sustainability. Track the effect of active learning by measuring its outcomes and practical applicability. Main conceptual elements used in Proactive Management and best practice Management Operating System & Process are ▪ Short Interval Control / Walking Around the Floor ▪ Perfect Day – Perfect Week concept ▪ Lesson Learned process ▪ Problem Solving process ▪ Variance Management ▪ Downtime Management ▪ Scheduling board (daily / weekly Planning & Scheduling) ▪ Performance indicators ▪ Meeting Efficiency – Action Plans ▪ Gemba walk ▪ Structured reporting – DWOR (Daily Weekly Operating Reports) ▪ Priority matrix – urgent / important ▪ SWOT analyses (Strengths, Weaknesses, Opportunities, and Threats) ▪ Structure way for continuously Improve the Work Process

18 The Perfect Day – Perfect Week concept The Perfect Day – Perfect Week is a concept defining a series of activities and management behavior that, if all were met, would consist of performance improvement and success of the day, weeks and years. Define the activities with highest added value and benefits, bringing biggest impact in achieving company objectives. What would a perfect day look like at daily operations? ▪ The perfect day looks like a day in which the company’s objectives were met, no variance from the plan, with no unplanned downtime, no equipment failures, no personnel injuries and no environmental incidents. Let’s see yours “Perfect Week vs Current Week”

19 Coaching the Coaches Coaching tools for implementing and practicing proactive management learning. Tools for continuous improvement, coach the coaches, audit and sustainability. Frontline Managers Proactive Management Behaviours 5.00 5.00 4.50 4.30 4.00 3.80 3.50 3.00 3.00 2.15 2.26 2.47 2.47 2.47 2.59 2.62 2.64 2.50 2.00 1.89 1.50 1.00 0.50 0.00 Week Week Week Week Week Week Week Week Week Week Week Week Week 37 38 39 40 41 42 43 44 45 46 47 48 49

20 Variance Management Frontline Managers performing Variance Management and Root Cause Analyses

21 Problem Solving process The Right Path for Solving Problems

22 Lesson Learned Learned from the work process

23 Continuous Improve the Work Process Continuously Improving

24 Meeting Effectiveness Coaching tools for implementing and practicing Meetings, for continuous improvement, audit and sustainability.

People Development & Active Learning Training & Coaching by Practice Culture improve & Behavioural Change Business & Performance Improvement Change Management – Proactive Management Professional Line of Management