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PUB HTML5 FAQ

Questions On PUB HTML5 Software

PUB HTML5 Flip Book Maker is a PDF to html5 flipping book software which allows you to turn your PDF to HTML5 or flipbook with engaging digital page turning effect. It is a great tool for making impressive and eye-catching business presentations such as product catalogs, business brochures, magazines, ebook, e papers etc..
Where is your office?

Established in 2009 and located in Hong Kong, adjacent to the international financial and trade center Hong Kong, PUB HTML5 provides an Easy digital publishing solution to converting pdf to html5 that quickly became popular with users as one of the best flipbook makers for businesses.

Address: G/F, Far East Consortium Building, 23 Des Voeux Road, Central, HK

After I Complete The Order Process, What Happens Next?

You will receive an email with your order details, including Payment Amount, Payment ID and Order ID.

Is my order secure?

PayPal  is an international  e-commerce  business allowing payments and money transfers to be made through the Internet. Online money transfers  serve as electronic alternatives to paying with traditional paper methods, such as  cheques  and money orders .It is subject to the  US economic sanction list , and subject to other rules and interventions required by US laws or government.

More See How secure is the PayPal site .

How long does the license last?

PUB HTML5 provides 4 versions: Pro, Gold, Platinum and Enterprise. Pro version and Gold version are monthly paid plans and you need to pay monthly; while the Platinum version is an annual plan ($240/year). And the Enterprise version is a one-off payment plan, you just need to pay $999 and you can use it forever.

Can I use PUB HTML5 for Free (FOREVER)?

Absolutely! Our Free plan has many great features, including the Professional Page Editor, which can be used to create and enrich publications. And guess what? You may use this account FOREVER!

What about the charge of PUB HTML5 service?

The Pro and Gold versions employ the monthly payment mode, and you need to bind the monthly fee plan if you want to enjoy integral service. Once you bind the plan successfully, the cost of your rent this month will be deducted immediately from your PayPal account, since then PayPal will automatically deduct month fee every month from your PayPal until you cancel the lease. You just need to pay $240 for the Platinum version every year; and pay a one-time fee ($999) for life-time use for the Enterprise version.

What are the differences between the free version and the purchased one?

The free version of PUB HTML5 provides users with basic features, allowing users to convert a PDF file to a online ebook; however there will be a PUB HTML5 watermark on the published eBook. In addition, access to the advanced features like Page Editor to add video and audio is forbidden.

Can I change the plan?

Sure. You can stop the lease or change the plan anytime, but you don't get a refund for the current month.

Can I use ONE account on different computers?

Yes, once you install PUB HTML5 desktop version, you can use your account to login and create online ebooks.

Is it possible for others to manage my online books using their own accounts?

Yes, you can choose Platinum or Enterprise Plan. By choosing Platinum, your books can be accessed and managed by 3 different accounts; while Enterprise Plan allows 10 accounts to manage the created online books.

What is the maximum PDF size to upload?

The max PDF file size is 200 MB.

How to enable/disable PDF dowloading option?

PDF downloading option is disabled by default. you can enable the PDF downloading option by changing settings

When I try to login it says my account is not activated. I tried resending the activation but I still have not received any emails. What should I do?

Please add our domain name (pubhtml5.com) to the whitelist of your mailing server to ensure the delivery of our emails to you. After that try to resend the activation email once again. If you still experience problems,contact our support department.

Is there a limitation on the number of book pages, local publications or uploads?

No limitation.

What happens to magazines if I cancel my plan? Do people still see the magazines?

If you cancel your account your magazines still remain online for full accessible from PC, mobile devices and tablets.

Can readers download the magazine ?

If you have enabled PDF downloading option your readers may easily download the PDF version of your publication.

Do I need to pay additionally for Support, Upgrade and Cloud?

No, you don't need to pay any additional cost for Support, Upgrade and Cloud Hosting, you just need to pay for the Plan monthly/yearly, or pay one-time fee for the Enterprise Plan.

How to remove your PUB HTML5 logo from my publication?

There is a PUB HTML5 logo on the publication created by the Free version. To remove the logo, you need to purchase one of the Premium versions. After you purchase any of the paid plans, login with your account and you can publish Catalogs without PUB HTML5 logo.

Can I change the PUB HTML5 logo with my logo?

Yes, you can, but not for Free version. Login as premium user and you can change the logo in "Custom Settings" tab.

Can I use more templates?

Yes, you can. Except for the free templates, Premium users can choose the Pro templates. Besides, Platinum and Enterprise users can even use Online Templates.

How many magazines can I publish?

There is no limit on the publications you may have.You are free to publish as many magazines as you wish.

What file format does my issue need to be in?

A high-resolution PDF with images at 300dpi with no crop marks or bleed works best. What you see is what you get.

Is the multimedia streaming?

All video, audio, and web content are streaming and available when online. This significantly cuts down on file size and download speeds.

What multimedia formats are supported?

Your flipping book can play video and audio content, as long as it is in the proper format. For video: YouTube, Vimeo, MP4. For audio: .mp3, .mp4.

Is there a max number of pages an issue can have?

Files published to PUB HTML5 must be less than 8000 pages.

Is the price determined by number of downloads?

Price is for the service provided. Here at Joomag your readers may download PDF version of the magazine as many times as they wish.

Can I change the background of my HTML5 publication?

Yes, you can change the book background with color or image in the Custom Settings.

How to create my own HTML5 Publications?

(1) Start PUB HTML5, create a new account and log in.
(2) Create a new project and import source PDF file (Office and images only for Premium versions).
(3) Select a template and a theme and design the book with various settings.
(4) Publish to local (Premium versions only) or Upload to PUB HTML5 Online Service.

How to publish my publications online?

You can upload the publications to your own server or use PUB HTML5 Upload Service, just follow the below instructions.

How to view the publications on iPhone/iPad, Android or other mobile devices?

First, you should publish the book online. Then you and your readers can read the book on mobile devices via browser. No App required!

Can I view the created publications offline?

Yes, you can publish the book to local computer as HTML, and open the HTML file in the browser, then you can view the book without Internet connected.

Do my readers need to install PUB HTML5 software or other Third-Party software to view my created publication?

No, they don't. Only if you publish the book online, they can view your publication simply with the Internet browser.

Can I publish the publications created by PUB HTML5 to more than one websites?

Yes, after you publish the publications, you can embed it to different websites.

Can I use PUB HTML5 to create books for my clients?

Yes, you can. Once you purchase any of the paid plans, you can create, design and publish the book to your website or for your clients.

Do you support multiple PDF upload?

We do not support multiple PDF uplaod, you need to upload your PDF files one by one..

Are the publications available offline? If yes, are all of the features available offline, such as images and videos?

Yes, you can read all your digital flipping book OFFLINE with all of the features, such as images and videos.

How to downgrade my account?

If you want to downgrade your account you should unlink your card from account settings and it will automatically be downgraded to free account at the end of the current billing cycle..

Do you offer an option of white labeling?

Yes, we offer an option of white labeling for paid users.

We would like to change the username and e-mail address. Would you please explain the procedure or steps?

Please contact us for processing your inquiry..

I have accidently removed all my flipping book. Is there a way to restore them?

We don't keep backups of standalone accounts and won't be able to restore your magazines. We are sorry for the inconvenience and hope that you'll manage to upload the magazines once again.

How can I delete my account?

Please contact us for processing your inquiry.

Can I create HTML5 based publications with Text/images/Word/PPT?

Yes, but it depends on what plan you choose.

I have more questions - who should I write to?

Please Send A Message to us.

or email us at: support@pubhtml5.com