Employee Handbook p

Welcome Employee Handbook To your guide to working at HR Employment Bureau as a temporary staff member. Please take time to read this brief guide; we hope that it will provide you with all the information you need to make your temporary assignment run as smoothly as possible.

Finding you work... Once you have registered with HR and hours of work, along with all Health & Safety we will immediately review your information prior to commencing an assignment. references. These are performed verbally wherever possible to details with the client. It is important you complete any assignment you choose to accept. a suitable assignment. On Assignment When we have found you a suitable assignment, Remember - help us to help you by staying in we will provide you with full details; we’ll check touch and keeping us informed about how you are getting on. Your Consultant will always be available accept. We will also advise you of your hourly rate to offer you any advice or encouragement and deal with any queries you may have. Always remember to arrive 5-10 minutes before your shift starts to avoid any missed time when clocking in. Quality Service Levels We are committed to meeting your needs, and company you are assigned to on your behalf and in the same way, we are also committed to supply a temporary replacement if necessary. supplying a quality service to our clients. As our Contact us as soon as you can return to work ambassador, you are representing HR and we again, and your Consultant will either arrange for ask you to act and dress in a professional and business-like manner in keeping with your appropriate. working environment. Help us to help you! IF YOU FAIL TO CONTACT US ABOUT SICKNESS, Reporting Sickness YOU WILL BE SUBJECT TO DISCIPLINARY ACTION. or Absence If you are unable to attend work for any reason or are unavoidably delayed, it is essential you call your HR branch immediately. We will inform the HR Employment Bureau Ltd

Holiday Pay responsibility to ask for paid holiday. Please ask You are entitled to 28 days paid annual leave. Timesheets Holiday pay will be pro rata according to the average basic weekly hours worked. You will need Most of our clients operate from their own to notify us of your intention to take paid leave clocking in procedure, so it is imperative you as you are obliged to give notice of at least twice follow all information given about clocking in as long as the period of intended leave, i.e. if you and out of work when starting a new assignment to avoid errors on your timesheet. If you are give at least ten day’s notice. responsible for your own timesheet, can you please ensure that a line manager signs your The regulations were implemented primarily for Health and Safety reasons to protect you from the on a Monday morning. risks that arise out of working excessively long hours or for long periods without breaks. It is your Receiving your pay pay slip then please contact our payroll company ProPaye on 01543 220903 or [email protected] You will be paid by each Friday, a week in arrears If you are leaving us by the BACS system. You will receive a text message on a Thursday telling you how much is As a valued HR temporary worker, we will being paid into your account on the Friday. On obviously be very sorry if it is necessary Friday, you will receive a payslip by email. Please for you to leave us for any reason. It is important you give us as much notice as changes to your email address or mobile number. possible and advise us if your P45 will need to be forwarded to a new address, as this Payroll query pay.  If you should have a query about your pay. If it is about the number of hours on your timesheet then please contact your HR Consultant in branch. If it is to do with Taxation or a question relating to your ... Our Business is Working

Pay Slips Grievances We outsource our payroll to ProPaye, who look If you have a dispute with a peer or a manager/ after getting your pay slips to you. All pay slips colleague you are working with, please notify us are distributed online. As soon as you start your the environment challenging to work in or feel you and password along with details on how to access are subject to discrimination or unfair treatment, the site to see and download your pay slips. If you we need to know. We do not condone this have any questions about how to use this system behaviour and will do our utmost to ensure you are when you start, you can call or email them on treated correctly. 01543 220903 or [email protected] . Health & Safety Every organisation you work in will have its own If you are heavy lifting in any way, you must Health and Safety policy. It is your responsibility inform your consultant immediately. If your duties to familiarise yourself with this policy and comply change during the duration of the assignment, with it at all times. This is in your own interest as then please let us know. well as in the interest of your fellow workers. If you have an accident at work, you must inform both the company you are on assignment for and your consultant as soon as possible. If you have any concerns about health and safety or issues during your placement, you should notify your consultant and your department manager. HR Employment Bureau 115-119 Fort Dunlop Fort Parkway Birmingham West Midlands B24 9FE Switchboard: 08445 67 95 80 Payroll Queries