12.Host Hand Book

Host Guidebook 1 Six Senses Laamu – Host Guidebook – March 2020

CONTENTS PAGES 2 Table of Contents 2-4 Welcome from Neil Jacobs, Chief Executive Officer 5 The General Manager Says Hi 6 Who We Are 7 Sustainability 8 Wellness 9 Where We Are 10 Vision and Values 11 1. Introduction 12 1.1. About This Guidebook 1.2. About Our Guidelines 2. Resort Divisions and Responsibilities 13-15 2.1 Administration ❖ Executive Offices ❖ Finance ❖ Human Resources 2. Engineering ❖ Engineering ❖ Gardening 2.3 Food and Beverage ❖ Kitchen ❖ Restaurants/Catering ❖ Room Service/Villa Dining ❖ Stewarding 2.4 Rooms Six Senses Laamu – Host Guidebook – March 2020

❖ Front Office/Guest Relations 3 ❖ Guest Experience ❖ Housekeeping and Laundry ❖ Reservations/Revenue ❖ Security ❖ Service/Telephone 1. Sales and Marketing ❖ Public Relations ❖ Sales 2. Spa/Fitness Center 3. Communications 16-18 3.1. Computers and E-Mail 3.2. Departmental Meetings 3.3. General Host Meetings 3.4. Host Relations 3.5. Host Personnel Files 3.6. Notice Boards 3.7. Open Door Policy 3.8. Suggestions 3.9. Telephone Courtesy 4. Employment Guidelines 19-30 4.1. Attendance and Punctuality 4.2. Host Data Protection 4.3. Business Records 4.4. Compliance with Applicable Laws 4.5. Data Privacy and Information Security 4.6. Contact with Government Agencies 4.7. Contract of Employment 4.8. Respect in The Workplace 4.9. Drugs and Alcohol 4.10. Eligibility for Rehire 4.11. Employment of Relatives 4.12. Employment Status 4.13. Equal Employment Opportunity (EEO) and Inclusion 4.14. Ethical Standards/Conflict of Interest Six Senses Laamu – Host Guidebook – March 2020

4.15. Fraternization with Guests 4.16. Grievance Procedure 4.17. Guest and External Correspondence 4.18. Guest Privacy 4.19. Guest Relations and Interaction 4.20. Guest Facilities 4.21. Host Entrance 4.22. Lockers and Changing Rooms 4.23. Media Contact 4.24. No Harassment 4.25. No Weapons 4.26. Non-Retaliation 4.27. Package Pass 4.28. Performance Reviews 4.29. Personal Possessions 4.30. Personal Telephone Calls 4.31. Probationary Period 4.32. Promotions and Transfers 4.33. Recognition Programs 4.34. Rest and Meal Breaks 4.35. Separation of Employment 4.36. Smoking in the Workplace 4.37. Solicitation/Distribution/Political Activities 4.38. Time Records 4.39. Training 4.40. Work Area Cleanliness 5. Personal Appearance and Grooming 31-32 5.1. Grooming 5.2. Uniforms 6. Host Conduct and Work Rules 33-35 6.1. Conduct 6.2. Courtesy 6.3. Disciplinary Steps 6.4. Job Responsibilities 6.5. Use of Company Property and Equipment 6.6. Workplace Violence Six Senses Laamu – Host Guidebook – March 2020 4

7. Health, Safety and Security 36-38 7.1. Hazardous and Toxic Materials 7.2. Key Control 7.3. Lost and Found 7.4. Reporting of Accidents and Hazards 7.5. Safety 7.6. Searches 7.7. Security 7.8. Severe Weather 7.9. Worker’s Compensation 8. Pay and Benefits 39-40 8.1. Final Pay 8.2. Leave 8.3. Meals 8.4. Overtime 8.5. Payment of Salary 8.6. Public Holidays 8.7. Tips and Gratuities 8.8. Transport 8.9. Working Hours 8.10. Your Employment with Six Senses Laamu Acknowledgement of Receipt of Host Guidebook and Work Regulations (Host Copy) 41 Acknowledgement of Receipt of Host Guidebook and Work Regulations (Employer Copy) 42 Six Senses Laamu – Host Guidebook – March 2020 5

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WELCOME TO SIX SENSES HOTELS RESORTS SPAS A warm welcome to Six Senses. We are super excited that you’ve joined us and look forward to a long relationship. We are family now. You need to read, understand and live and breathe our Vision and Values. It’s who we are and what we believe in. And your demonstrating our Visions and Values every day will ensure success as we grow around the world. We are looking forward to having you on board and for you to become part of our refreshingly human approach to hospitality. Human connections have been suffering in the modern world but we are changing this one unique, breathtaking guest stay at a time. We can’t wait for you to be part of the Six Senses team, to connect with people and help our guests to bond once again with the world, nature and themselves. Have fun at work, be creative, celebrate the diversity amongst us and look after our guests and each other as best you can (yourself too). It’s great to have you with us and I’m looking forward to meeting you on my travels. Be well, Neil B. Jacobs Chief Executive Officer Six Senses Laamu – Host Guidebook – March 2020 7

WELCOME TO SIX SENSES LAAMU A very warm welcome to Six Senses Laamu! We are delighted to have you join the team! You have joined a resort and a team that has established an outstanding reputation for providing WOW and out of the ordinary experiences for our guests, a great work environment for our hosts and a good financial return for both our owners HPL as also our Management Company Six Senses Hotels Resorts and Spas. It is our vision, at Six Senses Laamu as well as at all other Six Senses Hotels Resorts and Spas worldwide, to help people reconnect with themselves, others and the world around them. We achieve this by being true to six important values which form the foundation for all our actions. These values are: * Local Sensitivity, Global Sensibility, * Responsible and Caring, * Crafted Experiences, * Pioneering Wellness, * Emotional Hospitality and, last but not least * Fun and Quirky. The purpose of this Host Guide Book is to acquaint you with our vision, our values, our company’s business purpose, our employee guidelines & procedures and our host benefit programs. The Host Guide book describes many of our responsibilities as a Host and outlines the programs developed by the company to benefit Hosts. It also explains important company guidelines and directions which we as Host are expected to know and follow. Six Senses Laamu is built on its people, and we rely on you to consistently deliver the highest levels of care, service and productivity. We are in this together and our motto as a team is “We make it better, together!” We count on you to help us with this. We are fortunate to have a really special resort with an outstanding group of hosts. In the days and weeks ahead I am certain that you too will feel to have joined “the Best Team in the Maldives”. I encourage you to learn, grow and be passionate about your own development. It is through the efforts and hard work of the team that the resort has already achieved many accolades in its short lifespan. And with your help, I am certain there will be many more to follow. Six Senses Laamu – Host Guidebook – March 2020 8

As Mr. Jacob has shared, have fun at work, be creative, celebrate the diversity amongst us and look after our guests and each other as best you can (yourself too). Be the best that you can be and be committed to making it better, together! The team and I very much look forward to getting to know you better in the days and weeks ahead and again we are delighted to have you on the team! With best regards, Marteyne van Well General Manager Six Senses Laamu – Host Guidebook – March 2020 9

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SIX SENSES HOTELS RESORTS SPAS As you lifted the pen to sign your contract with us, you embarked on an exciting story of personal discovery and development. We take our time to carefully seek out individuals who share our values because it’s these kinds of people that we want to become hosts. We need people like you, who understand our philosophy, to reinforce our vision and secure the company’s continued success. At Six Senses we don’t just care for the environment, we care for the people in it. We strive to meet the needs of each and every host because our success depends on each individual’s satisfaction, effort and commitment. We are here to support and energize you as a host so that you can continuously improve productivity and exceed guest expectations. We want you to be proud to work in a unique environment of care, trust, respect, fairness and teamwork, and we try to create this through training, education and empowerment, participation, recognition, rewards and career opportunities. Our resorts are nestled in hidden corners across the globe, but they are all connected by a common thread: The bringing together a rich diversity of cultures. We love to celebrate and embrace the individuality of those cultures whilst being sure to treat our guests and one another with dignity and respect. Central to our success is our ability to empathize and anticipate our guests’ needs with subtlety and consistency. Our hiring practices and training programs allow us to build a culture of openness and we sustain and grow this refreshingly human approach to hospitality through our personal development and enrichment programs. People are at the heart of our business. The experiences we craft, the service we deliver, the connections we build are only possible based on a deep commitment to nurturing our team and becoming positive participants in the communities in and around our locations. And whilst being part of the local fabric and culture, Six Senses is very much in tune with the wider world. It offers crafted guest experiences to stimulate, energize and revitalize the human spirit, delivered by experts from a wide Six Senses Laamu – Host Guidebook – March 2020 11

range of backgrounds. Our intimate resorts offer an emotionally intelligent approach to service that begins with empathy. Our approach has a touch of quirkiness, which supports delightful and unexpected surprises, delivered out of constant curiosity and willingness to challenge the norm. The responsible and caring attitude of Six Senses is at the very heart of our brand and this attitude extends to hosts and the local communities in which Six Senses operates. Our overarching goals and values guide our commitment to preserving the environment through sustainable operations. All aspects of Six Senses Hotels Resorts Spas operations, including the Evason brand, embrace these Six Senses values, which help to define our brand. From its beginnings in 1995, Six Senses quickly became recognized as the hospitality industry’s pioneer of sustainable practices, demonstrating that responsibility can be successfully wedded to uncompromised high-end facilities. We’re at a pivotal moment in our journey as Six Senses expands into new and exciting locations, creating destinations unto themselves. Whilst forging ahead we will not lose sight of where this story first started and the enduring Six Senses mission remains as strong as ever -- to help people reconnect with themselves, others and the world around them. We welcome you on board as we begin writing the next chapter of the Six Senses story. SUSTAINABILITY Six Senses Hotels Resorts Spas have been loud and passionate supporters of sustainability for the last two decades, long before it was considered fashionable. For us, sustainability is not just a marketing buzzword; it’s not a token phrase, it’s at the very core of everything we do. It runs through our rivers, you can taste it in our food, it powers our activities, it shapes our decisions. Everything we do is designed to provide a platform for experiencing the simple beauty of nature. For Six Senses, sustainability is much more than community social responsibility, it is just good business. We have long been recognized as the hospitality industry’s pioneer of sustainable practices, demonstrating that responsibility can be successfully combined with uncompromised high-end facilities. But it’s about more than just being responsible to our guests. As a company founded upon Six Senses Laamu – Host Guidebook – March 2020 12

sustainability, we understand that we also need to care for the hosts, local communities and ecosystems in which we develop and operate. Six Senses sustainability is not about sacrifice; rather it is a celebration of abundance. The unique environments, cultures and experiences we share with our guests are not meant to be experienced just once. Sustainability ensures that future generations can enjoy them with Six Senses for many years to come. For us sustainability is, and always has been, integrated, intuitive and innovative. Taking a “less than” approach to minimize our impact on the planet just doesn't cut it anymore. Proactive and positive actions are what’s required to see all of us successfully into the future. Powered by passion and driven by pragmatism our actions are both measurable and meaningful in the property and at our Earth Lab. Please take a bit of time to learn about our sustainability activities. We’d love for you to spend some time participating more fully in our sustainability efforts. Here are just a few of the (Resort/Spa/Residence) activities related to sustainability: 1. Code of conduct for dolphin watching 2. Environmental training e.g. An hour with Manta, Marine Biology, Turtle Talk, Groupers, Plastic Free 2022 3. Segregation of Waste 4. Educating local communities and schools 5. Island and Reef Cleaning 6. Trashed Movie 7. Turtle Nest Watching 8. Sustainability Committee Six Senses Laamu – Host Guidebook – March 2020 13

WELLNESS At Six Senses, we help people reconnect with themselves, others and the world around them. For it is only when we reconnect with ourselves that our connections with others become truly meaningful. Our passion for health is evident in our constant search for new ideas and the best wellness experts, in the products we choose, the treatments we design and the sustainable practices we implement. Our in-house expertise and global relationships with practitioners and well- being leaders allow us to blend new thinking with some of the most established ancient practices, deliver integrated wellness experiences and bespoke programs, all in the pursuit of our guests’ health. We give our guests the tools to pursue a better quality of life and help guide them on their path to wellness. Six Senses Integrated Wellness In recent years, we have been working with some of the most highly respected doctors and wellness professionals from around the world in developing an approach to wellness that addresses some of the most common issues people face as a result of their ultra-stressed and busy lives. This has come hand in hand with the shift in the role of wellness in the hospitality industry. The fact that wellness is no longer confined to the four walls of a spa or a fitness center has sparked our innate desire to offer an integrated approach to health and wellness that is not only offered at our resorts and spas, but presented so that the knowledge and practices are easily incorporated into the everyday lives of our guests. And the result is Six Senses Integrated Wellness. There are several building blocks that form the foundation of this concept, including nutrition with Eat With Six Senses, Sleep With Six Senses, movement, alternative therapies, holistic treatments, yoga, meditation and mindfulness. The ultimate goal is to offer guests real benefits and guidance by providing in- depth information about their health and personalizing every aspect of their stay at Six Senses resorts and spas to enhance their lives and well-being. Six Senses Laamu – Host Guidebook – March 2020 14

Mission Wellness At Six Senses, wellness is not just for our guests. We recognize that every host needs to achieve balance just the same. Mission Wellness (MW) is our host wellness program offering a range of activities, guidelines and knowledge all to assist hosts in achieving balance in the workplace. Mission Wellness is infused into every department, incorporating wellness for our hosts from the activities offered every month to the delicious meals provided in your host café/canteen. Make sure to sign up to any fun activities or join your Mission Wellness committee. Mission Wellness also transcends to our personal lives, focusing on the Eight Dimensions of Wellness. What are the Eight Dimensions of Wellness? These are eight areas that make up one’s overall health from Emotional feelings to Spiritual connections. The goal at Six Senses is to make sure all hosts are equally balanced in all eight dimensions which brings us to the next questions: “How balanced are you?” Find out from your Human Resources & Training team to learn more. CURRENT PORTFOLIO Six Senses Laamu – Host Guidebook – March 2020 15

Six Senses Resorts and Spas ❖ Evason Ana Mandara China Six Senses Spas ❖ Six Senses Qing Cheng Mountain Europe Maldives ❖ France - Paris ❖ Greece - Crete ❖ Six Senses Laamu ❖ Greece - Mykonos Oman ❖ Spain – Marbella ❖ Spain - Ibiza ❖ Six Senses Zighy Bay ❖ Switzerland - Gstaad Thailand Americas ❖ Dominican Republic - Punta Cana ❖ Six Senses Samui Asia ❖ Maldives - Fushi ❖ Six Senses Yao Noi ❖ Thailand - Koh Kood ❖ India – Mumbai ❖ Six Senses Forestias ❖ India - Delhi Vietnam Middle East and Africa ❖ Kuwait - Kuwait ❖ Six Senses Con Dao ❖ UAE – Dubai ❖ Six Senses Ninh Van Bay Residences Portugal France ❖ Six Senses Residences Courchevel ❖ Six Senses Douro Valley Seychelles Seychelles ❖ Six Senses Zil Pasyon Vietnam ❖ Six Senses Zil Pasyon ❖ Six Senses Con Dao Turkey Fiji ❖ Six Senses Fiji ❖ Six Senses Kaplankaya Turkey ❖ Six Senses Kaplankaya ❖ Six Senses Istanbul Thailand Bhutan ❖ Six Senses Forestias ❖ Six Senses Bhutan Fiji ❖ Six Senses Fiji Indonesia ❖ Six Senses Uluwatu Israel ❖ Six Senses Shaharut Cambodia ❖ Six Senses Krabey Island India ❖ Six Senses Fort Barwara United States of America ❖ Six Senses New York ❖ Evason Resorts and Spas ❖ Vietnam Six Senses Laamu – Host Guidebook – March 2020 16

SIX SENSES VISION & VALUES Six Senses Vision and Values – are at the core of our company culture and you are expected to support and live by these value statements and the intrinsic meaning behind each one of them. To help people reconnect with themselves, others and the world around them. VISION In today’s world of increasing work hours and growing stress levels, we find it hard to gain perspective, to focus on what really matters in life, to appreciate all that is around us. It’s only when experiencing something out of the ordinary that we begin to feel a change for the better. As our senses are reinvigorated, our natural intuition takes over, we feel alive, leaving us open to reconnect with the world, nature, others and ourselves. Where does a connection come from? Connection can happen through a loud and passionate debate with friends. Connection can come from a perfect lotus flower. Connection can happen when you see a lizard sunning itself on top of your shower. Connection can happen while you drink a gin and tonic while taking in the perfect sunset. Connection can come from a view of a billion stars in the night sky. Connection can happen while you build the biggest sand castle ever. Six Senses Laamu – Host Guidebook – March 2020 17

BRAND VALUES LOCAL SENSITIVITY, RESPONSIBLE & CRAFTED EXPERIENCES GLOBAL SENSIBILITY CARING Part of the local fabric and culture, Caring for hosts and local An all-encompassing and unique yet in tune with the wider world. communities. Committed to range of experiences to stimulate, preserving the environment and PIONEERING energize and restore. WELLNESS sustainable operations. FUN & QUIRKY EMOTIONAL HOSPITALITY Delivering the latest and most An emotionally intelligent Aesthetics and experiences which are approach to service that begins always unique, often unexpected and effective wellness programs and sometimes unusual. Delivered out of experiences in partnership with with empathy. our constant curiosity and willingness leading experts. to experiment. 1. INTRODUCTION 1.1 About This Guidebook As in all good relationships, it’s good to set out some basic ground rules. Now that we’re family we thought it would be the perfect time to do just that. This Host Guidebook has been written to walk you through some guidelines for your working relationship with Six Senses Laamu (also referred to as ‘hotel’, “resort’, ‘spa’ or ‘company’). As a company we are really good at what we do. We want to make sure we continue this success, which is why it’s really important that all of our hosts understand these guidelines. The Host Guidebook will help you to familiarize yourself with the various aspects of working at Six Senses Laamu. Think of the Guidebook as secret intelligence about the company; helping you understand us and our quirky ways. We hope it helps you to fit into the Six Senses way of life as quickly and smoothly as possible. There’s a lot of information to take in so if you have any questions, please do not hesitate to ask your department head or a member of the management team. Six Senses Laamu – Host Guidebook – March 2020 18

1.2 About Our Guidelines To make sure we’re always at the top of our game, our guidelines, practices and benefits are continuously reviewed, and we expect to update them from time to time. Therefore, you should always check with your manager or supervisor for the most current guidelines. Company benefit plans are defined in legal documents such as insurance contracts, official plan texts and trust agreements. This means that if a question ever arises about the nature and extent of plan benefits or if there is conflicting language, the formal language of the plan documents govern, not the informal wording of this Guidebook. Where applicable, plan documents are available for your inspection in the Human Resources office. The contents of this Guidebook, as well as any other company policies, which govern your employment, are guidelines only. The company has the right, with or without notice, in an individual case or generally, to change any of its guidelines, procedures, working conditions or benefits at any time to the extent permitted by law. Such changes will be communicated to you through a variety of different means, such as payroll enclosures, bulletin boards, resort and/or departmental meetings, shift briefings and other written communication. This Guidebook is the property of Six Senses Laamu and shall be treated by hosts as confidential. Six Senses Laamu – Host Guidebook – March 2020 19

2. RESORT DIVISIONS & RESPONSIBILITIES 2.1 Administration Executive Office The General Manager of the resort has her home in the Executive Office. This department is the “headquarters” of the operation where they establish standards, manage the administration of all resort departments, ensure achievement of financial results and coordinate all resort operations. Finance It’s all facts and figures in the Finance division; here they maintain systems to provide records of assets, liabilities and financial transactions as well as preparing and processing the payroll. Receiving, Purchasing, IT and Loss Control departments are all housed within the Finance division. Human Resources and Training As a cultural attaché, the Human Resources and Training division is responsible for the implementation and ongoing commitment to the company vision and values. Here they take care of the hiring and development of suitably qualified applicants as well as ensuring that all employment related guidelines and legislation are followed and practiced within the resort. Those working in Human Resources and Training coordinate and handle all host benefits, training and recognition programs, host activity programs and health and safety management. The division is home to Recruitment, Training, Internal Development, Compensation, Benefits and Host Relations departments. 2.2 Engineering Engineering Maintaining and operating the resort’s mechanical and technical machinery 24 hours per day is what these guys specialize in. They carry out repairs as well as general and preventative maintenance in guest rooms and public areas. You have the engineering department to thank for keeping the equipment that you use in good working order. Six Senses Laamu – Host Guidebook – March 2020 20

Gardening We give Mother Nature a big say in everything we do in the resort. The gardening team is responsible for the planting and nurturing our organic gardens as well as maintaining all the pathways and landscape areas of the resort. 2.3 Food and Beverage Kitchen Kitchen hosts prepare all our delicious food for our guests, whether for dining in guest rooms or in one of the resort restaurants. Restaurants Our restaurants serve up mouthwatering menus crafted from the finest international and local cuisine. Guests can choose between indoor and outdoor seating all set against stunning backdrops for mouthwatering memories that go far beyond the pages of a regular menu. In-Villa Dining/Destination Dining These hosts ensure guests have a tasty stay, serving up delicious and nourishing foods and beverages to guest rooms. These hosts also create special dining experiences in unique locations around the resort for the ultimate memorable meal. Banqueting Banqueting hosts ensure even big groups receive a personal touch, as they are responsible for providing dining, meeting, entertainment and wedding service to large social and business parties. Stewarding At Six Senses Laamu the finer details are every bit as important as the big ones. Attention to detail is our trademark and Stewarding hosts help with this by maintaining the overall cleanliness and security of all china, glass and silverware. They provide the Food and Beverage outlets with the needed china, glass and silver each day as well as cleaning of the kitchen and the Food and Beverage back of house areas. Six Senses Laamu – Host Guidebook – March 2020 21

2.4 Rooms Division Guest Relations Hosts in Front Office/Guest Relations take everyday hospitality procedures and inject them with humor and warmth. Hosts in this department are responsible for the guest check-in and check-out process, ensuring that all charges have been allocated to the correct guest room or villa. Guest Experience Makers (GEMs) GEMs set the tone for a rich, personal experience from the moment guests step foot in the resort; they are responsible for warmly greeting guests on arrival and for coordinating the guest’s stay. In other less imaginative companies, this position would be called “butler”. Experiences Coordinator Unique experiences in hidden corners of intense natural beauty is what we specialize in, and this is exactly what these hosts provide. Experiences Coordinators focus on making guests’ stays memorable and a part of the fabric of local life, even for our younger guests. These hosts may find themselves organizing or leading sports, water activities, kid’s club, cultural activities and much more. Housekeeping and Laundry Housekeeping hosts service the guest rooms and villas daily. They ensure guests have everything they need before they even realize they need it, replenishing towels, linen and guest amenities, including the mini bar. Housekeeping also maintains the cleanliness of the public and back of house areas of the resort as well as managing the laundry and dry-cleaning service for guests. Uniforms are also issued, cleaned and maintained by Housekeeping. Reservations/Revenue Reservations/Revenue work closely with Sales and yield management to sell our rooms and villas; making sure the rest of us have guests to serve. The team gathers up all the guest information, input it into the computer system and then pass this across to Front Office to allow for a smooth check in and maintenance of guest history. Security These hosts make sure security concerns don’t get in the way of the smooth running of the resort or of guests’ enjoyment. Security hosts are responsible for the loss prevention efforts of the resort as well as maintaining all fire, life, Six Senses Laamu – Host Guidebook – March 2020 22

health, safety and security systems in good working and operating condition. These hosts ensure that all records pertaining to incidents that occur at the property are properly recorded and filed. Telephones Communication is key so our telephone operators are great at answering all incoming calls, connecting guest calls and taking messages. 2.5 Sales and Marketing Public Relations We think it’s time to share a Six Senses secret … This department coordinates the public relations activities, advertising, promotions, printed collateral and other communications activity for the resort with the aim to let the world at large know we are here to help them log-out of the daily grind and reconnect with themselves. Sales and Marketing The sales and marketing team drives business through various channels. We know how great we are and we want others to know too. Sales oversee the generation of revenue for the resort by providing awareness of services to potential clients and intermediaries. 2.6 Spa / Fitness Center Six Senses Spa’s offer a layered approach that unites a pioneering spirit with treatments that go beyond ordinary. At Six Senses, you will find an intuitive mix of science and human awareness, where our high-tech and high-touch approach defines a service that is crafted around the individual. From tailored treatments provided by global practitioners and expert yogic masters to functional fitness, anti-aging and nutritional programs, everything is centered on the guest. There are many ways to achieve wellness but at Six Senses you are guided on a personalized path to growth and reconnection. Our fitness area includes not only the latest work out equipment, but equally pioneering classes and instruction e.g.: (The full Spa & Wellness menu is available at our Spa and online) Six Senses Laamu – Host Guidebook – March 2020 23

• Wellness Screening • Aerial Yoga • Yoga Nidra • Ayurvedic Experience • Holistic Massage • Mindfulness Meditation • Core Training • Endurance Training • Movement Efficiency Test By Fusionetics Wellness Programs: • Sleep With Six Senses • Fitness • Detox Six Senses Laamu – Host Guidebook – March 2020 24

3. COMMUNICATIONS 3.1 Computers and E-Mail Six Senses Laamu relies on strong connections so it’s vital for business that we can engage with various groups of people involved in the running of the resort. If your work duties require it, we will make sure we provide you with computers at the resort’s expense; this includes electronic mail (Email) and Six Senses Laamu – Host Guidebook – March 2020 25

Internet access. All electronic communication systems as well as the communication and information transmitted by, received from or stored in these systems are the property of Six Senses Laamu and should therefore only be used for job-related communications. We may decide to monitor equipment used by hosts from time to time so please be aware that communications are not private when using these facilities. Whilst employed as a host it is possible that you will come into contact with sensitive, confidential, restricted and proprietary information about the company and/or its guests that is not generally known or made available to the public or competitors and that the company has made reasonable efforts to keep confidential. Such information may include, but is not limited to, customer, guest and owner information, records or files; financial, cost and discount information; business plan information; human resource information; research information; referral or mailing lists; credit card numbers; and similar information whether stored electronically or in paper format. You may be exposed to confidential and sensitive information, designs, ideas, software and other original materials during the course of your employment with Six Senses. You are required to maintain the confidentiality of all proprietary information and trade secrets entrusted to you, except in instances where disclosure is authorized or legally required. Should you receive access to such confidential information, it must be used solely by you in the performance of your job duties for the company and not in any other manner whatsoever during your employment. You may not use, disclose, divulge, or publish to others any such confidential information acquired in the course of your employment without prior written consent from the company. Confidential information of this nature is the exclusive property of the company meaning under no circumstances whatsoever do you have any rights to maintain, use, disclose it nor publish it to others subsequent to the termination of your employment. Unauthorized use or disclosure of confidential information may result in disciplinary action. In the most serious cases this could result in immediate termination, prosecution, or other available action. This policy does not limit the common law and statutory rights of the company. The use of company assets is for legitimate business purposes only and they are to be used efficiently and be protected against loss, theft, damage and misuse. Six Senses Laamu – Host Guidebook – March 2020 26

Use of company assets for personal gain or to the benefit of a third party is prohibited. Upon termination of employment, you must immediately deliver to the company any and all confidential information whether this be stored electronically or in paper format. This includes but is not limited to all copies of such documents prepared or produced in connection with your employment with the company that pertain to the company’s business, its guests or your services for the company. This applies to all information whether made or compiled by you or furnished to you in connection with such services to the company. Likewise, you must return to the company all of the company’s non- confidential property, documents, or electronic information at termination of your employment. 3.2 Departmental Meetings We think talking is great and we like to hold regular departmental meetings where we can informally exchange information with you, your manager and co-workers. 3.3 General Host Meetings We hold monthly host meetings to keep you up to date with current and future information about Six Senses Laamu. We think it’s really important for all hosts to come to these gatherings. 3.4 Host Activities Hosts that laugh together, stay together! Six Senses Laamu organizes a variety of activities for hosts, such as an annual host party, other celebrations and sports activities to reconnect with oneself and with others – both at the property and within the community. Do you have any suggestions for activities or would you like to join the Mission Wellness Committee? Please do not hesitate to contact the HR Team. Stay up to date of everything that is happening at Six Senses Laamu by following our Host Facebook Page: SSLM Splash 3.5 Host Personal Files It is important for us to know, understand and connect with our hosts, which is why Six Senses Laamu tries to maintain up-to-date host personal files. If you want to look at your own file you are more than welcome to visit Human Resources. Please note however that these personal files are a part of your employment record and are resort property, so we ask that you do not copy or remove them from the Human Resources Office. Six Senses Laamu – Host Guidebook – March 2020 27

Keeping your record current is really important and helps us all, from easing administration to having the correct information to hand in case of an emergency. We understand and respect your right to keep the information on your record private. All information will be treated confidentially but should you wish to look at your file or change any of the details we hold for you - such as emergency contact details, address, or marital status - then please contact Human Resources. 3.6 Notice Boards Notice boards are a great way for each department to communicate and ensure the free flow of information. We use them to post schedules and departmental or company information so be sure to check them regularly. You will see the notice boards in our host restaurant and these notice boards are reserved for company use only as a place for us to post work-related notices or notices that we are legally obliged to display. Please do not use these areas for host postings. 3.7 Open Door Policy We cannot care for our guests if we do not care for our hosts and your wellbeing is of paramount importance to us. We encourage you to talk to us, whether it be to share your concerns, seek information or provide input. If there is something on your mind, then try approaching your immediate supervisor first. If necessary, you can also talk things through with any member of management, including the Director of Human Resources or the General Manager. We expect all of our managers and supervisors to listen to your concerns as a host, to encourage your input and to seek to remedy any problems or issues you may be having. If you believe you are being harassed, please read and follow the procedure outlined in our policy prohibiting harassment. 3.8 Suggestions Are you bursting with ideas and suggestions to benefit Six Senses Laamu? Is your mind bubbling with innovative thoughts and suggestions to improve the way we do things? If you have creative ideas about how we could better our methods, procedures, working conditions, safety, or costs then we would love you to tell us all about it. Maybe you’ve had a brainwave that could benefit our guests, the company or even your fellow hosts; if so scribble them down on one of the forms available in the Host Restaurant and pop it in the suggestion box there. 3.9 Telephone Courtesy Every time the phone rings, it is a chance for us to connect with someone that Six Senses Laamu – Host Guidebook – March 2020 28

plays a key role in the balance and beauty of the resort. Whenever you can, be sure to pick up the phone within three rings, greeting the caller in a way which is culturally appropriate before telling them your department and your name. If you are answering an in-house call with the name display feature, then you add a personal touch by using the guest’s name where you can. Your aim as a host is to engage with our guests so personal calls should not be made during working hours. Company telephones, guest room telephones and those in public areas are for work-related calls only and not for personal use. Should someone need to contact you in case of an emergency, the call will be forwarded to Security. If you find yourself having to leave an office unattended during office hours, remember to forward the phones to another office/phone so that another host can pick them up. Six Senses Laamu – Host Guidebook – March 2020 29

4. EMPLOYMENT GUIDELINES 4.1 Attendance and Punctuality Your role at Six Senses Laamu is a vital one so it is important that you turn up for your scheduled shift on time and in the correct uniform. If illness or an unexpected emergency means you are not able to make it to work, then please follow the illness/emergency notification procedure outlined later in this Guidebook. We are all dependent on the support of one another and absenteeism, which is considered to be excessive, is grounds for disciplinary action up to and including termination of employment. Any kind of absenteeism without a valid reason and without approval from your department head can lead to disciplinary action which might include termination of employment. A daily /weekly duty roster will be provided to you, and should be followed accordingly. 4.2 Host Data Protection Six Senses Laamu is committed to being transparent about how it collects and uses your personal data whilst complying with our data protection obligations. The Data Protection Guideline sets out our commitment to maintaining the accuracy, confidentiality and security of your personal information, how we will use it and your individual rights and obligations in relation to personal data. The policy applies to the personal data of all hosts, referred to as HR-related personal data. Six Senses Laamu processes your HR-related personal data in accordance with the following data protection principles: ❖ We process personal data lawfully, fairly and in a transparent manner. ❖ We collect personal data only for specified, explicit and legitimate purposes. ❖ We process personal data only where it is adequate, relevant and limited to what is necessary for the purposes of processing. ❖ We keep accurate personal data and take all reasonable steps to ensure that inaccurate personal data is rectified or deleted without delay. Six Senses Laamu – Host Guidebook – March 2020 30

❖ We keep personal data only for the period necessary for processing. ❖ We adopt appropriate measures to make sure that personal data is secure, and protected against unauthorized or unlawful processing, and accidental loss, destruction or damage. In addition, we have produced a host Privacy Notice which explains the reasons for potentially processing your personal data, how it uses such data and the legal basis for processing. It will not process personal data of hosts for other reasons. Hosts have the right to make a subject access request to review their personal data. A response to your request will normally be provided within one month from the date it is received. Hosts are responsible for helping the Six Senses Laamu keep their personal data up to date. You should let Human Resources Department know if data provided changes, for example if you move to a new house or change your bank details. A full copy of the host Data Protection Guideline and the host Privacy Statement can be obtained from your Human Resources Manager/Director. 4.3 Business Records The company and its hosts maintain various written and electronic records related to the company’s business. All such records maintained on the company’s premises and in the company’s systems are considered to be company property and are therefore subject to review or inspection by the company, its hosts, or agents at any time without further advance notice. For these and other reasons, you are not permitted to use our computer systems or other business systems for personal matters, nor for any other matters that are not related to the company’s business. 4.4 Compliance with Applicable Laws It is our intention to comply with all applicable laws whether these relate to medical or family leave, equal opportunities, environmental regulations and laws, safety, health or any other terms and conditions of your employment. We also expect that you will comply with all laws that are relevant to your job as a condition of your continued employment. If at any time you know of a potential violation you must contact Human Resources immediately. You can report such issues without fear of disciplinary action, retaliation or discrimination for reporting suspected misconduct. Six Senses Laamu – Host Guidebook – March 2020 31

4.5 Data Privacy and Information Security Whilst employed as a host it is possible that you will encounter sensitive, confidential, restricted and proprietary information about the company and/or its guests that is not generally known or made available to the public or competitors and that the company has made reasonable efforts to keep confidential. Such information may include, but is not limited to, customer, guest and owner information, records or files; financial, cost and discount information; business plan information; human resource information; research information; referral or mailing lists; credit card numbers; and similar information whether stored electronically or in paper format. Should you receive access to such confidential information, it must be used solely by you in the performance of your job duties for the company and not in any other manner whatsoever during your employment. You may not use, disclose, divulge, or publish to others any such confidential information acquired in the course of your employment without prior written consent from the company. Confidential information of this nature is the exclusive property of the company meaning under no circumstances whatsoever do you have any rights to maintain, use, disclose it nor publish it to others subsequent to the termination of your employment. Unauthorized use or disclosure of confidential information may result in disciplinary action. In the most serious cases this could result in immediate termination, prosecution, or other available action. This policy does not limit the common law and statutory rights of the company. Upon termination of employment, you must immediately deliver to the company any and all confidential information whether this be stored electronically or in paper format. This includes but is not limited to all copies of such documents prepared or produced in connection with your employment with the company that pertain to the company’s business, its guests or your services for the company. This applies to all information whether made or compiled by you or furnished to you in connection with such services to the company. Likewise, you must return to the company all of the company’s non- confidential property, documents, or electronic information at termination of your employment. 4.6 Contact with Government Agencies If you are contacted by a representative of a government agency, you should refer them immediately to the General Manager. It is important that you do not accept any documents on behalf of the resort or guests, nor answer any Six Senses Laamu – Host Guidebook – March 2020 32

questions on behalf of the company. This policy is in place to ensure that resort management receives all necessary information pertaining to the company at the earliest possible date so that we can ensure we are fulfilling any legal or regulatory obligations we may have. This policy is not designed to prevent hosts from cooperating with a government investigation. 4.7 Contract of Employment We have asked you to sign a contract of employment to confirm the job offer made to you. This contract outlines the general guidelines on your duties and responsibilities, your remuneration and all other conditions pertaining to the agreement reached between you and Six Senses Laamu. Please note that this contract of employment must bear the appropriate company signatory to be considered valid. After accepting our offer, you should have been given a copy of the contract you signed for your own records. We’ll keep hold of the original copy of the contract in your personal file in Human Resources. 4.8 Respect in The Workplace Six Senses Laamu is home to guests and hosts from a rich diversity of backgrounds with a refreshingly human mix of languages, religious beliefs, cultures and traditions. Whilst these may not all be familiar to us, our culture of openness teaches us that each person should feel respected and welcomed and sense our wish to understand and value each other’s differences. We focus on delivering rare and unique experiences but what should not be rare and unique in any way is our behavior. We always behave in a courteous, polite, fair, friendly and respectful manner to each other and to our guests. We do not tolerate acts or threats such as intimidation, violence, harassment, discrimination and coercion by anyone against our hosts, guests, vendors or customers. We are part of the local fabric and culture yet in tune with the wider world; we will respect the customs and traditions of our guests and hosts in all circumstances, except where doing so will be a breach of law or create tensions or difficulties between or among people based on conflicts between their beliefs or traditions. 4.9 Drugs and Alcohol Six Senses Laamu is a place for natural, beautiful and relaxing experiences and Six Senses Laamu – Host Guidebook – March 2020 33

as such is a drug-free workplace. The use, sale, purchase, possession, manufacture, distribution, or dispensation of a drug or its byproducts on the company’s property, while at work, while on duty, during duty hours, while conducting the company’s business, either on or off company premises, or while operating the company’s vehicles or machinery is a violation of this policy and will result in disciplinary action, up to and including termination of employment. It is a condition of employment that you will not report to work or be working with drugs or alcohol present in your body. Improper use of prescription drugs is also prohibited and may result in disciplinary action. This guideline considers a drug to be an \"illegal drug\" if its use is prohibited or restricted by law. Furthermore, a drug shall be considered illegal if a host improperly uses or possesses the drug regardless of whether such conduct constitutes an illegal act or whether the host is criminally prosecuted and/or convicted for such conduct. The term includes prescription drugs not legally obtained as well as prescription drugs not being used for prescribed purposes. A \"legal\" drug includes prescribed drugs and over-the-counter drugs which have been obtained legally and are used for the purpose for which they were prescribed or manufactured. If you are found to be in violation of this policy you will be subject to disciplinary action, up to and including termination of employment. There are limited circumstances in which hosts may use alcohol in moderation during the performance of legitimate job functions provided they have the consent and knowledge of their department head e.g. client entertainment. On occasion alcohol may be served at social events sponsored by the resort but the General Manager must give approval in all such instances. Whilst moderate and limited use of alcohol is acceptable, there is an expectation for hosts to remain responsible, professional, and sober at all times. You must never drive to or from a company-sponsored event while under the influence of alcohol. Should management have cause to suspect you of possessing alcohol, illegal drugs, intoxicants, or controlled substances you will be subject to inspection and search, with or without notice. Your personal belongings, including any bags, purses, briefcases, and clothing, and all company property, are also subject to inspection and search, with or without notice. Any breach of this policy will result in you being immediately removed from the workplace. The company may also bring the matter to the attention of appropriate law enforcement authorities. The use of prescription drugs and/or over-the-counter drugs may affect your Six Senses Laamu – Host Guidebook – March 2020 34

job performance and seriously impair your value to the company. If you are using prescription or over-the-counter drugs that may impair your ability to safely perform your job or may affect the safety or wellbeing of others we ask that you submit a doctor’s statement stating that use of the prescription drug will not affect job safety. It is not necessary for you to identify the medication or the underlying illness. Various laws are in place to protect the rights of individuals about the confidentiality of medical information, medical treatment, and the use of prescription drugs and substances taken under medical supervision. This policy does not intend to violate or interfere with any of the individual’s rights under these laws. Six Senses Laamu maintains a policy of non-discrimination. We endeavor to make reasonable accommodations to assist individuals recovering from substance and alcohol dependencies, and those who have a medical history that reflects treatment for substance abuse conditions. We encourage hosts to seek assistance before their substance abuse or alcohol misuse renders them unable to perform the essential functions of their jobs, or jeopardizes the health and safety of themselves or any resort host. Six Senses Laamu will attempt to assist its hosts through referrals to counseling, assistance or rehabilitation programs, appropriate leaves of absences and other measures, provided these measures do not impose an undue hardship upon the resort or jeopardize the health and safety of the host, co-workers, our guests or the public. Please note however that a host may not utilize a leave of absence to avoid disciplinary procedures under this policy. 4.10 Eligibility for Rehire If your employment with Six Senses Laamu is terminated for any reason, you will not be considered eligible for rehire. If you resign in good standing and with proper notification you will be given consideration should you seek re- employment. 4.11 Employment of Relatives Six Senses Laamu will not consider applications from immediate relatives of existing hosts. We consider immediate relatives to be your father, mother, husband, wife, child or sibling. Here at Six Senses Laamu we try to avoid employment situations which could cause potential problems of supervision, safety, security, morale or conflicts of interest. As such, if two hosts from the same department get married, we will require one of the hosts to be reassigned to another department. Six Senses Laamu – Host Guidebook – March 2020 35

4.12 Employment Status You will need to successfully complete your probationary period in order to be considered a confirmed host. For those hosts on a fixed term contract, employment with the resort will terminate on the completion date outlined in your employment contract. All hosts work full time hours; please see your employment contract for details of your specific work hours. 13. Equal Employment Opportunity (EEO) and Inclusion We operate across a diverse range of countries and cultures and always respect the communities in which we operate and the guests, customers and vendors with whom we liaise. We are committed to providing equality of opportunity without discrimination. We recruit and promote individuals based solely on their suitability for the job and do not discriminate on the grounds of race, color, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, religion, politics, marital status, disability or any other characteristic protected by national, state or local legal requirements. Any host found to be in violation of this policy will be subject to disciplinary action, up to and including immediate termination of employment. If you believe that you or someone else has been discriminated against by any host, guest, or vendor of the resort, please follow the reporting procedures outlined in the policy prohibiting harassment. 14. Ethical Standards/Conflict of Interest Never allow your private interests to conflict with those of the company or undertake actions that will make it difficult for you to objectively and effectively perform your work. While employed at Six Senses, you may not be directly or indirectly engaged or concerned in the conduct of any other business competing or conflicting in any material respect with the business of Six Senses, its parent or associate companies. Our core principles of integrity, fairness and upholding the highest ethical standards are central to all our business activities. As a host you will enjoy the benefits of our outstanding ethical reputation and it is your strong duty to uphold this in your daily work. If you find yourself in doubt over whether an activity meets our ethical standards or compromises the reputation of the company or Six Senses Laamu, please discuss it with your manager, supervisor or the General Manager. Six Senses Laamu – Host Guidebook – March 2020 36

4.15 Fraternization with Guests Hosts at Six Senses Laamu are responsible for helping guests build connections and enjoy their experience. As such you will often be in direct contact with guests for extended periods of time and have the opportunity to become very familiar and comfortable with them. It is of prime importance that hosts maintain a professional and appropriate demeanor when interacting with guests. Whether you are on or off duty, non-employment related socializing or fraternizing with guests at resort events or on company property is prohibited. Guest rooms are off limits to all hosts except for the sole purpose of performing duties related to your position that require admittance to guest rooms. Any exception to this policy must be authorized by senior management. Hosts found in violation of this policy will be subject to disciplinary action up to and including immediate termination of employment. 4.16 Grievance Procedure We strive to strike a balance between nature and progress; between diversity and equality. In the same way, we expect you to maintain cordial and harmonious relationships with your colleagues, however we understand that on occasion difficulties may arise. In such instances please follow the procedure outlined below to address and resolve any issues you may be experiencing. Step 1 – If you have a grievance that you are unable to resolve yourself, you should discuss this with your Department Manager. Step 2 – Your Department Head will listen to your concerns and make every effort to resolve the matter. The Department Head will provide a response to you within 7 days of submission. Step 3 - If you still feel the matter has not been resolved to your satisfaction, you may report the matter to the Director of Human Resources. Step 4 - The Director of Human Resources will further review the matter and provide an answer to you within a further 5 days. Step 5 - If you are still not satisfied with the result of the above steps, the matter may be brought to the General Manager. The General Manager will review all information and make a decision which will be considered final. Any anonymous letters or accusations received we will not be considered without evidence, nor can you submit a grievance on behalf of another host. In cases where this policy is broken, an investigation to consider appropriate Six Senses Laamu – Host Guidebook – March 2020 37

disciplinary action may be undertaken. The company will take reasonable measures to protect you if you have a valid grievance. We will also strive to protect all persons involved from harassment and unfair punishment. 4.17 Guest and External Correspondence To ensure all our external communications are consistent and accurate and to manage the reputation of the company, hosts are not permitted to make public comment, either verbal or written, on behalf of Six Senses or present themselves as a spokesperson unless authorized to do so. Please ensure that all correspondence with guests is approved by the Executive Office or a member of the management team prior to being issued. Hosts may not send out written guest correspondence without the approval of the General Manager or the Resident Manager. 4.18 Guest Privacy Privacy is an essential element of a stay at Six Senses Laamu, especially for our guests, so it is vital that you do not give out any information about a resort guest before, during or after their stay. Guest names or room numbers must never be divulged to another guest. If a guest is requesting entry into a guest room or villa you should contact Reception and ask a host to come to identify the guest. It is important that you do not, under any circumstances, unlock a guest room or villa for a guest or another host. Whilst we understand you may build strong friendships with guests, as a host you should not accept invitations from guests to join them in their room or villa. Please avoid asking a guest for an autograph or for them to socialize with you off duty. Depending on the specific nature of your job, hosts may observe the personal lives of many people. Out of respect for our guests it is important that you refrain from discussing your observations either within or outside the resort. Please value the position of trust in which you find yourself and do not betray this privilege. 4.19 Guest Relations and Interaction Courtesy is the most important of all the ingredients to success in the hospitality industry. Six Senses Laamu is a resort that promises guests unique experiences with courteous and friendly service at its heart. It is your friendly and sincere Six Senses Laamu – Host Guidebook – March 2020 38

service as a host which will ensure that guests return to Six Senses Laamu. Failure to treat and deal with guests and fellow hosts with total courtesy at all times and under all circumstances, will result in you being subject to disciplinary action up to and including termination of employment. 4.20 Guest Facilities Hosts should be based in the areas directly associated with the performance of their work at all times. Unless on a work assignment or with prior approval, hosts should avoid being in working areas inside the resort, such as in guest rooms and villas, in a public area restroom, in the restaurants, in meeting rooms or any other guest facilities within the resort, at any time. Please use the most direct or authorized route when moving between your area of work and the host facility areas. Hosts are not permitted to enter any public area of the resort unless specifically required to do so as part of your job duties. 4.21 Host Entrance Hosts should enter and exit the resort via the designated entrance for your job function. We ask that you do not arrive at your workplace for your shift earlier than 30 minutes before your scheduled starting time and leave no later than 30 minutes after completing your shift unless requested. Loitering at any host or guest entrance is not permitted. 4.22 Lockers and Changing Rooms We have lockers and fully equipped changing rooms for you to use to help make life that little bit easier for our hosts. It is best to avoid storing high value items in your locker as management is not liable for any losses from your locker. Please be sure to keep lockers in a clean condition and free from any banned items (alcoholic drinks, illegal drugs, materials of pornographic nature, etc.). For security purposes management may request at any time to conduct a search of your locker. 4.23 Media Contact At Six Senses Laamu we are proud of our strong, healthy relationships with the press. Hosts should not make any statements to the press; be sure to direct any media inquiries to the Public Relations team. Media photography is not permitted in the resort without the consent of the General Manager. Six Senses Laamu – Host Guidebook – March 2020 39

4.24 No Harassment We don’t just care for the environment; we care for the people in it too, which is why we do not tolerate the harassment of applicants, hosts, customers, guests, owners or vendors. The company strictly prohibits any form of harassment relating to an individual’s characteristics, such as: race, color, religion, national origin, sex, pregnancy, childbirth, age, disability or handicap, citizenship status, service member status, or any other category protected by the law. You can speak out about any suspected violations in confidence; retaliation against anyone making a complaint or participating in an investigation under this policy is also prohibited. Violation of this policy will result in disciplinary action, up to and including immediate termination of employment. If you are unsure or have questions about what constitutes harassing behavior or what conduct is prohibited by this policy, please discuss the questions with your immediate manager or Human Resources. At a minimum, the term “harassment” as used in this policy includes: ❖ Offensive remarks, comments, jokes, slurs, or verbal conduct pertaining to an individual’s: race, color, religion, national origin, sex, pregnancy, childbirth, age, disability or handicap, citizenship status, service member status, or any other category protected by law. ❖ Offensive pictures, drawings, photographs, figurines, or other graphic images, conduct, or communications, including e-mail, faxes, phone text messages, and copies pertaining to an individual’s: race, color, religion, national origin, sex, pregnancy, childbirth, age, disability or handicap, citizenship status, service member status, or any other category protected by law. ❖ Offensive sexual remarks, sexual advances, or requests for sexual favors regardless of the gender of the individuals involved. ❖ Offensive physical conduct, including touching and gestures, regardless of the gender of the individuals involved. We also absolutely prohibit retaliation, which includes: threatening an individual or taking any adverse action against an individual for (1) reporting a possible violation of this policy, or (2) participating in an investigation conducted under this policy. Six Senses Laamu – Host Guidebook – March 2020 40

Our supervisors and managers are covered by this policy and are prohibited from engaging in any form of harassing, discriminatory, or retaliatory conduct. No supervisor or other member of management has the authority to suggest to any applicant or host that employment or advancement will be affected by the individual entering into (or refusing to enter into) a personal relationship with the supervisor or manager, or for tolerating (or refusing to tolerate) conduct or communication that might violate this policy. Such conduct is a direct violation of this policy. Non-hosts are also covered by this policy. We prohibit harassment, discrimination, or retaliation of our hosts in connection with their work by non- hosts. Immediately report any harassing or discriminating behavior by non- hosts, including customers, guests, owners, contractors, or subcontractors. Any host who experiences or observes harassment, discrimination, or retaliation should report it using the steps listed below. If you have any concern that this harassment policy may have been violated by anyone, you must immediately report the matter. Due to the very serious nature of harassment, discrimination and retaliation, you must report your concerns to one of the individuals listed below: 1. First, discuss any concern with your Department Head. 2. If you are not satisfied after you talk with your Department Head, or if you feel that you cannot talk to your Department Head, you should discuss your concern with the Director of Human Resources. 3. If you are not satisfied after you have talked with the Director of Human Resources, or if you feel you cannot talk to the Director of Human Resources, you should speak to the General Manager. You should report any actions that you believe may violate our policy no matter how slight the actions may seem. We will investigate the report and then take prompt, appropriate remedial action. The company will protect the confidentiality of hosts reporting suspected violations of this or any other company policy to the extent possible consistent with our investigation. You will not be penalized or retaliated against for reporting improper conduct, harassment, discrimination, retaliation, or other actions that you believe may violate this policy. We are serious about enforcing our policy against harassment. Persons who violate this or any other company policy are subject to discipline, up to and including immediate termination of employment. We cannot resolve a potential Six Senses Laamu – Host Guidebook – March 2020 41

policy violation unless we know about it. You are responsible for reporting possible policy violations to us so that we can take appropriate actions to address your concerns. 4.25 No Weapons Six Senses Laamu is a tranquil space for relaxation and reconnection and as such hosts and all other persons (other than law enforcement and authorized security personnel) are prohibited from bringing firearms, ammunition, explosives, knives, or other weapons of any kind onto company property at any time. Likewise, hosts are not permitted to possess any firearm, explosive, or other weapon at any time while performing any work for the company. Of course chefs who have been authorized to carry knives for the purpose of completing their job function may do so. Any violation of this policy may see you subjected to disciplinary action, up to and including immediate termination of employment. If you have any questions concerning this policy then please consult your manager immediately. 4.26 Non-Retaliation The company operates from a position of integrity. We stand strongly against any illegal, unethical, unsafe or unprofessional acts or conditions in the workplace. If at any time you have knowledge or suspect any such acts or conditions within the company please speak to your manager or to Human Resources immediately. As a company we will strive to protect and keep confidential the identities of hosts who bring these issues forward within the constraints of legal and business requirements. You can be assured that under no circumstances will you be subject to discipline, retaliation or discrimination for reporting any suspected misconduct. Any incidents of retaliation should be reported to Human Resources immediately. 4.27 Package Pass On occasion your job duties may see you carrying a bundle, package or gift from a guest out of the resort. In such cases please be sure to obtain a Package Pass from your department head and be aware that all packages carried in and out of the resort are subject to inspection by Security. Likewise Security, the company or its designated agents may inspect or search all desks, offices or containers that are company property, as well as briefcases, handbags, parcels and other personal belongings. Six Senses Laamu – Host Guidebook – March 2020 42

4.28 Performance Reviews Just before completing your probationary period we will sit down with you to review your performance. We will then continue to do this twice per year. If you are transferred to a new department or your hard work rewarded with a promotion, your performance will be reviewed again prior to completing the first three months in your new role. We see performance reviews as a source of communication between you and your supervisor/manager. These reviews are an opportunity for us to evaluate your performance, job skills, safety record, attendance, disciplinary record, cooperation with fellow hosts and guest interactions, as well as, to define mutually agreed upon goals, discuss your strengths, and review areas for improvement and development. Your completed performance review will be kept as part of your personal file held in Human Resources. We can then use this information for future employment decisions such as transfers, promotions, and where necessary corrective action. We positively encourage communication and you are free to discuss your performance with your manager on a daily basis, as well as during your performance review. 4.29 Personal Possessions For safety and peace of mind please remember to leave personal possessions in your locker and do not take them into the workplace. 4.30 Personal Telephone Calls The exclusive and hidden nature of Six Senses Laamu means we have a limited number of telephone lines at the resort, and it is essential that we keep these lines open for guest calls. We ask that you do not receive or make personal calls in the workplace, except in the case of emergencies. 4.31 Probationary Period Each host’s probationary period will differ depending on their position and/or local legislation so please take a look at your employment contract for full details. Once you have completed your probationary period, your Department Head will conduct a full formal assessment of your performance. The result of this performance review will be one of the following: Six Senses Laamu – Host Guidebook – March 2020 43

1. Your assessment is as per the company’s standards and you will be confirmed in your position. A confirmation letter will be forwarded to you accordingly; or 2. Your assessment is below the company’s standards but we believe you can still improve. Your probationary period will be extended, up to a maximum period of 6 months or to the maximum allowed as outlined in local legislation. An extension of probationary period letter will be forwarded to you; or 3. Your assessment is not as per the company’s standards. Your employment will be terminated with the company providing you with the required statutory notice period. A termination letter will be forwarded to you. 4.32 Promotions and Transfers We encourage all our hosts to realize their full potential and we are keen to promote and transfer from within where possible. Job vacancies are generally posted for a minimum of five (5) days on the resort notice board in Spice House. After completing six (6) months of continuous service after hiring, promotion or transfer, you may apply for a vacancy by completing an Internal Promotion and Transfer Request Form. Your supervisor/manager must complete and sign the form, then hand in to Human Resources for processing. The criteria used by Six Senses Laamu to select candidates includes, but is not limited to, job specifications, your job performance, your qualifications and experience required. When suitable candidates cannot be obtained within the resort, we will look to recruit externally for qualified candidates. 4.33 Recognition Programs Exceptional performance and service is the beating heart of everything we do. We have several recognition programs in place to recognize and show our appreciation for hosts who make an outstanding contribution in their working life. See the resort notice board in Spice House for more details about our recognition programs. 4.34 Rest and Meal Breaks You are entitled to an unpaid meal break of one (1) hour after 5 hours of work. Generally there will be one meal break per shift, however if you are required to work a split shift, the normal meal break may be split into two (2) half hour breaks. Six Senses Laamu – Host Guidebook – March 2020 44

Host shall be allowed fifteen minutes to pray during each prayer period in such a manner that it does not disrupt work. All meal breaks should be taken in the Host Restaurant. Food may not be taken from the Host Restaurant. Following your meal you may use the host rest and recreation area however no food is to be taken into this area. 4.35 Separation of Employment If you wish to resign from your position you are expected to give at least thirty (30) days written notice to your supervisor/manager or department head. This will enable the department head to obtain a replacement and will also ensure that you will receive all benefits to which you are entitled. Any unused leave cannot be used to offset any notice period unless approval is given by the General Manager. On separation of employment you will receive your final pay on the next regular scheduled payday following separation. You will be required to return all company property, including identification cards, keys, radios, cash banks and uniforms. The Resort reserves the right to dismiss you without notice or payment in lieu of notice if your termination is based on gross misconduct. Additionally, you will solely be responsible for all repatriation costs in case of terminations based on gross misconduct. The resort will ensure to carry out the necessary repatriation procedures within 6 – 48 hours of being dismissed. 4.36 Smoking in the Workplace Hosts are not allowed to smoke whilst on duty however smoking during breaks is permitted provided it is done so in the designated areas and away from the view of guests. Please be sure to wash your hands and use breath freshener before returning to your work area so that there is no noticeable smell of tobacco. Also, the Chefs among you should remove their aprons prior to smoking. Six Senses Laamu – Host Guidebook – March 2020 45

4.37 Solicitation/Distribution/ Political Activities Solicitation between hosts is not permitted. As a host we ask that you do not solicit for any purpose while either you or the person being solicited should be performing job duties. We ask that you do not distribute any materials for any purpose at any time, or in any area of the resort. This also applies to non-hosts who are also prohibited from solicitation or distribution of any materials for any purpose on company premises. This includes solicitation for social, charitable or other organizations with the exception of a company approved organization. Our guests come to us for relaxation and do not expect there to be any solicitation, at any time for any purpose. Six Senses does not make party political donations or involve itself in party political matters. We are all free to take part personally in political activities in our own time. However, we must not give the impression that we represent Six Senses in these matters. In dealing with regulatory and policy issues that affect Six Senses, we do not make party political donations but deal with the government of the day on matters which concern the business. 4.38 Time Records Your time record is a legal record of time you have worked and the basis upon which you are paid. The resort will outline the ‘clocking in’ and ‘clocking out’ procedures for you and all other hosts to follow. In addition, we ask that you comply with the following guidelines, but these should not be considered exhaustive: a. We ask that you record your own working time in an honest and truthful manner. Altering, falsifying or tampering with time records or another hosts time records will result in disciplinary action, up to and including termination of employment. b. We ask that you follow your work schedule. Please avoid reporting to work in more time than is normally needed to reach your work station after clocking in. At the end of your working shift, please leave work and clock out in a similar reasonable time frame. Any changes to this policy should be specifically approved by your supervisor or manager. Please ensure all work time is recorded; any work performed outside your shift hours should be noted on your time record along with specific supervisory authorization. Six Senses Laamu – Host Guidebook – March 2020 46

c. We ask that you do not leave your general work area except for the unpaid meal period, or for the purpose of conducting company business. d. We ask that you check your time record at the end of each pay period to make sure it is complete and accurate. Any errors or omissions can lead to delays in processing your time record whilst we wait for a completion or correction. If for some reason a record is returned to you, please complete and return it immediately. e. We ask that you do not work “off the clock” as this is expressly prohibited. 4.39 Training Six Senses Laamu believes in bringing out the best in people; we love discovering opportunities for growth and nurturing talent. Our series of training programs are here to help you improve your skills and uphold the company’s service standards as well as to prepare you for transfer or promotion. Training not only helps the company but is there to benefit you too. We ask that you attend all scheduled training programs, ensuring you are punctual for the sessions. On occasion you may be asked to attend specific external training courses. In these instances you may be asked to sign a bond agreement with the resort. 4.40 Work Area Cleanliness A neat and spotless work area makes a great impression on our guests and we believe that the key to a clean front of house is a clean back of house. Please take the time to keep your work area neat and organized and help Housekeeping by picking up any litter throughout your working day. From time to time you may be asked to participate in a ‘Spring Clean’ to bring all work areas up to standard and keep things looking their best. Your department head will be on hand to let you know what supplies you may use as we do not use any items that show the logo of another company. Please also avoid posting any signs or notices. If you need to borrow equipment from another department, please be sure to first get authorization of a department head and to then return the items. Six Senses Laamu – Host Guidebook – March 2020 47

5. PERSONAL APPEARANCE, UNIFORMS & GROOMING 5.1 Grooming As a host you are the face of Six Senses Laamu. When it comes to appearance it is often the small details that are the key to creating a big impression for our guests and as such we ask that you take on board our guidance on grooming. When we talk about grooming we are referring to how you appear or look to another person. Of course, fostering a respect for the local culture is important but we also have a few other pointers for you to consider to ensure you’re looking your best and truly embody our vision and values: 1. Body Language and Body Posture 2. Personal Hygiene 3. Uniform and Shoes 4. Hair Here are a few tips to get you started on looking tip-top: 1. Body Language and Body Posture Guests can tell a lot about how you are feeling by the way you stand, sit and walk. Hosts should strive to give the impression they are the best person to serve them. To do this you should try to: ❖ Keep your body held straight and upright at all times – not robotic, just relaxed and confident. ❖ Do not slouch or hunch your shoulders and back. ❖ When you walk, walk with medium length footsteps at a comfortable pace. Again relaxed yet confident is what we’re after. ❖ When you stand, balance your body weight on both feet equally and try to avoid leaning to one side only. ❖ Do not talk or stand with your hands on your hips or crossed on your chest. It makes you seem unapproachable and we want guests to treat us as old friends, not scare them off. ❖ When you sit, keep your back comfortably straight against the chair backrest. ❖ Always have a friendly and active expression on your face. A smile is free but absolutely priceless to all who see it. Six Senses Laamu – Host Guidebook – March 2020 48

❖ Maintain eye contact when you talk to others. What better way to spark those connections that we’re after? ❖ Be ready with a genuine smile. We don’t want you smiling or laughing unnecessarily so that it seems fake but a smile is the best welcome a guest can have. 2. Personal Hygiene You work in the hospitality industry where long hours of hard work are a part of daily life and yet we should appear “fresh” at all time to our guests. It is important that you maintain your body’s hygiene and these few simple guidelines should help you to do that. ❖ Get into the habit of bathing or showering daily. Once before starting your shift and once at the end of the day would be ideal. ❖ Pop on some deodorant to offset body odor during work. ❖ Try not to use strong perfume/after shave as it can be a bit overpowering and we don’t want our guests choking when they come within 100 yards. ❖ It’s what’s on the inside that counts so be sure to change your inner garments every day. ❖ If you are required to wear socks, ensure that these are changed every day. ❖ Ensure that you wear a fresh set of uniform every day. ❖ Brush your teeth at least twice a day – morning and night. ❖ Nobody likes bad breath so use a mouthwash or mint but not chewing gum as this is not permitted while at work. ❖ If you are a smoker, ensure that you wash your hands and rinse your mouth after a cigarette and use a mouth freshener. ❖ Regularly wash your hair with a good shampoo and if dandruff’s a problem for you, grab a medicated shampoo to help clear that up. ❖ Male hosts are kindly asked to shave on a daily basis ❖ Finger and toe nails look best short and neat so keep those clippers handy and trim them regularly. ❖ If you have a skin or any other kind of body infection, make sure you head straight to a doctor to get it treated immediately. 3. Uniform and Shoes Wear your uniform with pride – it’s a badge of honor that shows you are part of the resort! ❖ Wear a fresh uniform every day. Just head to the uniform room to trade in your soiled uniform for a fresh set. Six Senses Laamu – Host Guidebook – March 2020 49

❖ Just like you would if you were buying clothes from a shop, ensure that your uniform is well fitted and in good repair. ❖ You may be great at planning outfits or customizing your clothes outside of work but please wear your uniform in the manner it is to be worn. ❖ We know they look good but uniforms must not be worn outside the company premises, except on resort business. ❖ We’ve thought about the uniform from head to toe so please wear shoes specified by the resort as a part of your uniform, unless otherwise noted. ❖ Again, we know they’re pretty neat but any shoes issued to you are not to be taken out of the resort. ❖ Ensure that your shoes are clean and free of dust and dirt at all times. ❖ Where socks are required to be worn, these must be changed every day. ❖ Ladies, if you are going to be wearing stockings, please make sure you only wear a natural shade. 4. Hair ❖ Your hair is, quite literally, your crowning glory so please ensure you keep it clean and free of dandruff, oil and dirt at all times. ❖ Men this means you too! Gents should pay equal attention to the appearance of one’s hair. ❖ Depending on your position there may be hygiene standards that require your hair be worn in a specific style (i.e. hair coverage in culinary positions, etc.) ❖ Your hair should be maintained throughout the day. Use your breaks to grab a comb and do any touch ups if needed. ❖ Long hair should be neatly tied up and please avoid using large/colorful accessories 5.2 Uniforms Six Senses Laamu provides uniforms, at no cost to you. The lovely folks in Housekeeping will not only issue, but clean and repair your uniforms too. Uniforms should be neat, clean and in good condition at all times. We think our uniforms look great and we hope you do too but please do not wear them off the premises, except on resort business. If at any time your uniform requires mending, please notify the Uniform Room. Each department will have a set of additional accessories relevant to the job and these will be issued to you as and when needed. If lost or damaged due to a Six Senses Laamu – Host Guidebook – March 2020 50