NIC NEWSLETTER - ISSUE 1 - 03 07 2017

INTUNEBUILDING A CARING CULTURETHEMILESTONEWITHCOFFEE BREAKSTHOE RFOAARD ISSUE 1 MAY 2017

1 INTUNE CONTENTSINSIDE-------------------------------------------------------------------------------------------------------------06 --------------------------------------------------------------------------------------------------- 06 CEO’S Message 06 Our DNA & CultureThe road so far 06 Our Value Statement 06 The Road So Far 95% Client Satisfaction rate 06 The Milestones 06 Coffee Break With 97% of our individual clients retained and a 06 Quiz up seamless continuity of insurance covers and 06 In Bed With.... services provided to all our customers during the 06 In the Spotlight transition period. 06 Motivational Story & Quote 06 You made A Difference18 06 Voice of the Customer 06 Dear Alice...Our Value Statement 06 Laughing Therapy 06 Meet-the-CustomerOur core values are part of our DNA & Culture. 06 Coach Me!They guide the way we work with our customers, 06 Your Social Media Mentorbusiness partners, shareholders, within our 06 Tech Now!communities and with each other. We live by these 06 #Gethealthy6 core values (6Rs), deeply ingrained principles 06 What’s Happeningthat guides us in all our daily decisions and actionsand enables us to serve with an elevated level ofCare. In so doing we contribute to building ourCaring Company culture.

INTUNE 2 WELCOME------------------------------------------------------------------------------------------------------------ Welcome Editor’s NoteA WARM WELCOME TO OUR VERY FIRST MichaelEDITION OF INTUNE! Christopher AnabelleWe are thrilled to present you with our new quarterly corporatenewsletter, originated from our desire to create a communicationplatform for our people with a view to share important information anmessages so that we are all “in tune” with the latest organisationdevelopments,milestones, achievements and expectations. In Tuneis not just your customary corporate publication but also serves asa medium for buildin connections, bonding and unity, as well as apersonal development tool for all of us.We firmly believe that our people are our greatest assets, inspirationand strength, and that solidifying our relationships and bolstering ourpersonal and professional development are what will make us,foremost better human beings, then leaders, and enable us toovercome our daily challenges, thrive and succeed.You will find and enjoy in the pages of In Tune, a good mix of corporateinformation and a collection of inspired and enriching articles writtenby our colleagues from the Editing Team. We wanted this publication tobe informative, inspiring, entertaining and useful! We take thisopportunity to thank everyone who contributed to the first edition ofthis newsletter.We welcome your feedback, suggestions or new stories for ourdifferent features for future editions on [email protected] regards and easy reading,Taz PatelOn behalf of the Editing TeamEditor In Chief ISSUE 1 - MAY 2017Taz Patel BUILDING A CARING CULTUREArt director / creative director / art editor / designerKriti Kavishma JhugrooPicture editorCorinne Huet Larose / Karl AlexandreProofreadersMr Rishi Sookdawoor / Mrs Reena MoonoosamyProduction managerMr Nicolas Ricard

3 INTUNE - POWERFUL TEAM“ Function rooms such as meeting rooms, coffee corners, utility rooms, were planned across the entire floors which increase chances for staff to meet each others and make them easier to collaborate throughout the day.

3 INTUNE - POWERFUL TEAM“ Function rooms such as meeting rooms, coffee corners, utility rooms, were planned across the entire floors which increase chances for staff to meet each others and make them easier to collaborate throughout the day.

INTUNE 4--------------------------------------------------- CEO’S MESSAGE------------------------------------------------------------------------------------------------------------ Welcome CEO’S MessageDear Colleagues, You can rely on my support and Anil Sewpaul determination for a speedy and Chief Executive OfficerIt’s been two years since we’ve sustainable platform.embarked on this journey together.I am proud, honoured and happy to As members of the NIC family, Iwork with you all, a dedicated team, invite you to enjoy the first editionwith the right mindset and attitude of NIC’s new corporate newsletterthat enables and supports this In Tune, which serves as anorganisation to run smoothly and internal communication vehicle tosoundly. better and strengthen communica- tions and relationships, a platformOn this occasion, I would also like for us to get to know and to learnto congratulate and thank you for from each other. I look forward toyour collaborative efforts that have your active participation, views andmarked our business growth and feedback for the next edition.client acquisition since the start ofoperations. I commend your social Enjoy the read!engagement and team spirit in ourcommunity and engagement Sincerely yours,programmes and initiatives. OurGetHealthy on Route8 campaign Anil Sewpauland GetHealthy Kids Day are a Chief Executive Officermarked success and have trulymade such an impact anddifference in the lives of our fellowcitizens and children.The two trophies that NIC won for “I commend your social engagementthe “Africa Best Employer Brand and team spirit in our communityAward 2015” and the Africa and engagement programmesLeadership Awards 2016 for being and initiatives. Our GetHealthya “Socially Responsible Organisa- on Route8 campaign and GetHealthytion” are a testimony of our Kids Day”corporate achievement and bringme immense pride.Throughout these past two years,we have served in unity and workedtowards a common goal.We still have a long way aheadtogether, and although we havechallenges I am confident that wewill overcome same with the neces-sary solutions with the supportfrom our Chairman, Boardmembers and shareholders.

INTUNE 4--------------------------------------------------- CEO’S MESSAGE------------------------------------------------------------------------------------------------------------ Welcome CEO’S MessageDear Colleagues, You can rely on my support and Anil Sewpaul determination for a speedy and Chief Executive OfficerIt’s been two years since we’ve sustainable platform.embarked on this journey together.I am proud, honoured and happy to As members of the NIC family, Iwork with you all, a dedicated team, invite you to enjoy the first editionwith the right mindset and attitude of NIC’s new corporate newsletterthat enables and supports this In Tune, which serves as anorganisation to run smoothly and internal communication vehicle tosoundly. better and strengthen communica- tions and relationships, a platformOn this occasion, I would also like for us to get to know and to learnto congratulate and thank you for from each other. I look forward toyour collaborative efforts that have your active participation, views andmarked our business growth and feedback for the next edition.client acquisition since the start ofoperations. I commend your social Enjoy the read!engagement and team spirit in ourcommunity and engagement Sincerely yours,programmes and initiatives. OurGetHealthy on Route8 campaign Anil Sewpauland GetHealthy Kids Day are a Chief Executive Officermarked success and have trulymade such an impact anddifference in the lives of our fellowcitizens and children.The two trophies that NIC won for “I commend your social engagementthe “Africa Best Employer Brand and team spirit in our communityAward 2015” and the Africa and engagement programmesLeadership Awards 2016 for being and initiatives. Our GetHealthya “Socially Responsible Organisa- on Route8 campaign and GetHealthytion” are a testimony of our Kids Day”corporate achievement and bringme immense pride.Throughout these past two years,we have served in unity and workedtowards a common goal.We still have a long way aheadtogether, and although we havechallenges I am confident that wewill overcome same with the neces-sary solutions with the supportfrom our Chairman, Boardmembers and shareholders.

5 INTUNE DNA & CULTURE------------------------------------------------------------------------------------------------------------OUR DNA &CULTURE OUR VALUES -------------------------------- RespectOUR RIGHT ATTITUDE- Responsible OUR BELIEFS ----------------------------------------------- Care - PassionateOUR BEHAVIOUR - Trust - Client Centric - Unity - One Team - Integrity - Rigorous - Ambassadors - In Ourselves OUR CODES - In our People - Corporate Image - In our Potential - Grooming - In our Collective Force - Delivery Stds. - In making it Happen - Company Policies - Confidentiality - Responsible - Passionate - Client Centric - One Team - Rigorous - Ambassadors

INTUNE 6 VALUE STATEMENT-------------------------------------------------------------------------------------------------------------OUR VALUE Our core values are part of our DNASTATEMENT & Culture. They guide the way we work with our customers, business partners, shareholders, within our communities and with each other. We live by these 6 core values (6Rs), deeply ingrained principles that guides us in all our daily decisions and actions and enables us to serve with an elevated level of Care. In so doing we contribute to building our Caring Company culture. ------------------------------ 1. RIGHT ATTITUDE 2. RESPECT Our attitude is how we express or apply our beliefsand values, and is expressed - Treat our team members, colleagues, through our words and behaviour (action). customers, business partners, share- - Work with a positive mindset, positive in our thoughts, words and actions. - Have a “can do” attitude and drive to get the job done. holders and the communities we serve with - Work as a team to reach our common goals and ensure the success of our company. care, dignity, respect and integrity. - Be ready for challenges and choose solutions that are in the best interests of the company and all its stakeholders. - Show consideration for one another and - Be a positive role model to others, and motivate others to do the same. - Promote a positive, energising, optimistic and fun environment. value our diverse backgrounds, experiences,6. RESULT styles, approaches, ideas, differences, opinions- Work with the end results in mind. and contributions.- Work with others as a team toaccomplish the intended results and - Listen to others for understanding.goals.- Achieve results and celebrate when - Understand the customer’s needs andwe do. expectations and go out of our way to meet5. RIGOUR them.- Rigour and Quality are paramount toour success and business. 3. RELASHIONSHIP- Apply passion and rigor in everything wedo and to achieve the intended results. - Relationships are more important than- Commit to the best interests, progress transactions. Without solidand success of our stakeholders and the relationships, transactions and interactionscommunities we serve. are not sustainable over time. - Care, respect, value and nurture our 4. RESPONSIBILITY relationships with our customers, business partners, shareholders, the communities we - Take personal responsibility and accountable for serve and each other. our actions and results. - Focus on developing meaningful, strong and - Act fairly and make the tough calls when need lasting relationships with our stakeholders be. based on trust, honesty and transparency. - Actively engage in discussions and commit to - Be authentic in our approach and work decisions once they are made. collaboratively with our stakeholders to solve - Involve others in decisions and plans that affect problems and achieve shared goals. them. - Keep promises and commitments made to others.

7 INTUNE ROAD SO FAR------------------------------------------------------------------------------------------------------------ THE ROAD SO FAR 01 95% Client Satisfaction rate 02 97% of our individual clients retained and a seamless continuity of insurance covers 03 and services provided to all our customers during the transition period.30% 04 18,000 + new life insurance policiesRs 05 4,000 + new general insurance policies 06 150,000 clientsinsurance 07 - 135,000 (life) - 15,000 (general) 30% market share in long term insurance business from an ‘in force’ policy perspective 6% market share in the Accident and Health Insurance segment MUR 1.7bn Benefits Payment - NICL: MUR 1.54bn - NICG : MUR 179m New classes of general insurance launched, amongst others: - Motor insurance - Travel Insurance - Property 10 PostAssurance booths set up in post offices across Mauritius and Rodrigues as a new distribution channelROUTE “GetHealthy on Route8” nationwide health Community Engagement 08 Programme launched 09 2016 - Africa Leadership Awards for Socially Responsible Organisation 2015 - Africa Best Employer Brand Award

INTUNE 8 MILESTONE------------------------------------------------------------------------------------------------------------- THE KEY MILESTONE AHEAD....June 2017 Customer Experience Journey 2.0 Launch of CRM 360° viewPeople Development 1.0 June 2017 Launch of NIC ClubAugust 2017 Product Innovation Launch of Wave 1 products People Development 1.0 August 2017Launch of NIC Learning and Development platformSepember 2017 Customer Experience Journey 2.0 Launch of e-services System Innovation January 2018Launch of General Insurance (GI) 2.0 systemMarch 2018 Product Innovation Launch of Wave 2 productsCustomer Experience Journey 2.0 March 2018 Launch of Loyalty ProgrammeJune 2018 System Innovation IT Platform Innovations implemented

9 INTUNECOFFEE BREAK------------------------------------------------------------------------------------------------------------- COFFEE BREAK WITH... with Ambarin Peeroo, our Team Leader – Hospitality Services “I commend your social engagement and team spirit in our community and engagement programmes and initiatives. Our GetHealthy on Route8 campaign and GeHealthy Kids Day”First, tell us how long you’ve been with us at NIC? The three traits that define you:Nearly 16 Years • HonestyBefore joining NIC, what was the most unusual or inter- • Compassionesting job you’ve ever had? • ReliabilityFor 4 years I have worked as a service provider for a What is your personal philosophy or motto?Tour-Operating company. My work consisted inputting together vacation destinations and corporate The size of your problems is nothing compared topackages for our clients. These usually included all-in- your ability to solve them.clusive travel, hotel, dining and recreation arrange-ments. It was really a passionate job. Who has inspired you in your life and why?What is your role at NIC and how is your contribution My parents, because they both always taught me thepivotal to your function and the organisation? good values in life, how determination, ambition and hard work is important in life.I’m working as Team Leader – Hospitality Services inthe Facilities Department. We work towards creating Tell us about your family, favourite activities outside ofan optimal environment for the organisation. I have an work?integrated approach to operating, maintaining, improv-ing and adapting our workplace in order to create an I live in Rose Hill and share my life with my husbandenvironment that strongly supports the objectives of Salim and three children, Rayyaan (10 years old),our organisation. Jehaan (6 years old), and Zeeshaan (3 years old) who are the “apples of my eyes”. We also have a smallWhat do you enjoy most about working at NIC and what rabbit as pet and his name is “Pichou”. At home I am ahas been your proudest moment? cleanliness freak and spend most of my Saturdays with the housework.Team Spirit. My proudest moment at NIC remains therenovation of NIC Centre Blocks back in 2014 when I I enjoy spending quality time with my family. Outsideactively participated in choosing and proposing the of work, we love to go out to restaurants, shopping andbest interior concept for the offices. to the seaside. Any Hobbies? Yes of course. I love cooking. But above all I like drawing with the kids. ThisWhat are the three career lessons you’ve learned so enhances my creativity and also helps me to rechargefar? my batteries. I also enjoy watching cartoons…• Never stop learning. The more knowledgeable you Your favourite TV show/movie: D&Co on M6are, the more comfortable you feel.• Be grateful. Gratitude is a far more effective strategy Your best book you have read: Le Petit Prince bythan criticism. Antoine de Saint-Exupéry. I had read this book back• Remain humble. during my school days and it has been a source of inspiration. I have recently watched the movie whichIn three words, what does true leadership mean to has made me relieve my school memories. [laughsyou? heartily]• Integrity• Empowerment• Trustworthiness

-------------- INTUNE 10 COFFEE BREAK ------------------------------------------------------------------------------ CoffeBereakThe best vacation you’ve ever been on: An excitingCatamaran cruise …. It was a fun-filled day with sea,sun and sand with friends and colleagues.If you could do another job just for one day, whatwould it be? Doing Social Work with childrenIf you were an animal or cartoon character what wouldyou be and why? [….ponders for a while] I have noidea…. [laughs heartily]“ Function rooms such as meeting rooms, coffee corners, utility rooms, were planned across the entire floors which increase chances for staff to meet each others and make them easier to collaborate throughout the day.

11 INTUNE QUIZ UP / QUOTE------------------------------------------------------------------------------------------------------------ UPQUIZ Take a Guess and Win 2 star cinema tickets!Email us your answer at [email protected]*If more than 1 person provided the correct answer, we will conduct a Lucky Draw to announce the winner.------------------------------------------------------------------------------------------------QUOTE..MOTIVATIONAL Life is a Reflection of YouOn a sunny Sunday morning, a father and his young son were climbing a mountain.All of a sudden, his son slips and hurts his leg on a rock. He screams out: “AAAAhhhhhhhhhhhh!”To his surprise, the young boy hears a voice repeating, “AAAAhhhhhhhhhhhh!”Curious, he yells: \"Who are you?\"Back came the same answer: \"Who are you?\"Angered at the response, he screams: \"You are a Coward!\"Back came the same reply: \"You are a Coward!\"Confused, the young boy looks at his father and asks: \"What's going on?\"His father smiles back at him and says: \"My son, pay attention.\"The father then yells to the mountain: \"I admire you!\" The voice answers: \"I admire you!\"Again the man yells back: \"You are a champion!\" The voice replies: \"You are a champion!\"The boy is surprised, but still does not understand.So, his father explains…“You are only hearing an echo, the sound Life is an Echo! Our lives are a reflection ofof our voices bouncing back from the us, of our thoughts, words and action.mountain. This is how life really works myson. It returns to you what you think, say As Lao Tzu wisely said: “Watch yourand do! What you send out comes back to thoughts as they become your words.you. What you give, you get. What you see Watch your words as they become yourin others exists in you. If you want to be actions. Watch your actions as theytreated with kindness, treat others with become your habits. Watch your habits askindness. This applies to all aspects of our they become your character. Watch yourlives. Life will give you everything you give character, as it becomes your life.”to it, only it will give you even more inreturn. Your life is reflection of who you If we want more love in our world, let’sare! create more love in our heart. If we want to be treated with respect and kindness, let’sThe son listened and grew in understand- treat others with respect and kindness. Ifing, and through the passing years, he we want to change our lives, let’s be thewitnessed the truth of these words in his change we want to see in our lives.life! Each moment is a reflection of you!

INTUNE 12 ALICE / LAUGHING------------------------------------------------------------------------------------------------------------- DeaAr LICE....Dear Alice… Now, look at your list. How many of theseI have been in my present work position are you doing yourself? When is the lastfor so many years now that I don’t remem- time you smiled at a colleague, a sincereber the exact number of years. I love the smile, not a gloomy one? When is the lastjob I am doing. But I also don’t love the job. time you said good morning to your bossI don’t know. My colleagues are ok. I have and colleagues with a sincere heart?no problem with them but still it is not that When is the last time you congratulatemuch of a pleasure coming to work every your colleagues, team members for theirday. I wish things to be different, to be achievement? We can only start receivinghappy. what we want the moment we start giving back.Can you take a pause? Watch around you.What do you see? Watch yourself work- Giving starts the receiving process!ing. What do you see? Do you love theperson you see? How different can that Try to find in every situation an opportuni-person be? How different you want things ty where you can serve others. Do notaround you to be? expect them to be grateful for what you do. Go to work every day with the purposeIt is true that we would have wished the of serving others, of making a positiveworld around us to change to fit us, to be difference in others’ lives, your colleagues,as how we your friends, your customers.want things to be. The harsh reality is wecannot change others. But we can change Watch what you do, what you say, so thatourselves so that the change in us can you don’t hurt others.bring about a domino effect on others tochange. On a regular basis, check your list of things that will make you happy. Are youWhat will make you happy? Start by achieving them?writing down a list of all those things that Have a wonderful journey of discoveringwill make you happy. They can be very yourself and the changes you can bring tosimple; a smile from your colleague, a yourself and those around you…good morning from your boss, a tap on theshoulder for your good work, others Alicejoining your table for tea. List them all,don’t miss any.------------------------------------------------------------------------------------------------Jokes: LAUGHINGPatient: The problem is that obesity runs in our family. THERAPYDoctor: No, the problem is that no one runs in your family.--------------Professor: Chemical symbol of Barium?Tom: BAProfessor: For SodiumTom: NAProfessor: What will we get if 1 atom of BA & 2 atoms of NA combined?Tom: BANANA---------------My boss just texted me: “Send me one your funny jokes!”I texted him back: “I’m busy working. I’ll send one later.”“That’s hilarious,” he said. “Send another one!”

13 INTUNEIN THE SPOTLIGHT-------------------------------------------------------------------------------------------------------------“ It’s no secret in the world of insurance, selling to other businesses is challenging and tricky. B2B selling requires an entirely different approach from direct-to-consumer selling, as dealing with C-suite executives is a whole other ball game! We invite you to discover and learn more about our corporate sales team who are our critical players on the front line.

INTUNE 14 IN THE SPOTLIGHT------------------------------------------------------------------------------------------------------------ IN THE SPOTLIGHT

15 INTUNEIN THE SPOTLIGHT------------------------------------------------------------------------------------------------------------ Yaj Busawon is the corporate sales lead Business and Channel Development with directing a team of 6 managers, 4 business BAI. He holds an MBA in Marketing with developers and 1 technical service repre- specialisation in knowledge Management, sentative. He formulates sales strategies to and a BTech (Hons) in Engineering. He is drive revenue growth and manages the also a Licentiate of Institute of Quality corporate sales operations to realise sales Assurance (LIQA). targets and ensure profit maximisation. He has over 24 years of work experience both Qualities and Strengths: Experienced. locally and internationally. Prior to joining Strategic thinker. Coach. Trustworthy with a the BAI Group, he worked in the Textile strong sense of integrity. industry as a Specialist, Business Unit Leader and Operations Manager. Subse- Sales Story: Always have a winning and quently, he also acquired 10 years of experi- caring mind-set. Establish and demon- ence in the banking and financial sector. He strate the benefits of working with NIC. then joined the BAI Group and held several> Ken Richard successive positions namely: BusinessCorporate Sales Lead Development Executive with Bramer Asset Management, Area Manager at Bramer Banking Corporation, and Senior ManagerOne-to-one with Yaj BusawonHi Yaj, introduce us to the Corporate Sales Team…Yaj: The Corporate sales team is currently comprised of 6 managers, 4 business developers and 1 technical servicerepresentative. The team is relentlessly focusing on developing, promoting and managing existing and new corporateportfolios. Over the past 2 years, the team has managed to secure corporate renewals in the Group Health portfolioas well as increase the portfolio with new businesses. With regards to other classes of general insurance the teamhas already triggered cross-selling initiatives amongst existing clients. The team strength and the consistent execu-tion of our sales strategy put us in a competitive advantaged position to continue to build long term customer relation-ships and ensure the substantial growth and protection of our corporate customers. Collectively we work towardsmeeting our strategic objectives which are to: Retain our position in the market in terms of Group Health and other classes of General Insurance. Explore opportunities by introducing new products and diversifying our current product portfolio. Pursue continuous customer service improvement and retain our existing clients. Enhance corporate capabilities and motivation through skill enhancement and management development.Yaj, tell us how do you build a team-oriented sales culture?Set a common mission: “We are a sales organisation, and we grow profitably by acquiring new customers, servingcurrent customers to their satisfaction, and retaining profitable businesses”.Align Goals: Align personal goals of the team to the departmental and corporate goals.Communicate: If you really want to effect change, we must communicate effectively, consistently and withtransparency and integrity.…and how do you motivate your team? Build trust with the people on my team Listen to and understand every team member Set daily, weekly, monthly and yearly goals Focus on activity management and coachingIf you were to give a nickname to your team based on their characteristics and strengths, what would it be?The Mavericks

INTUNE 16 IN THE SPOTLIGHT------------------------------------------------------------------------------------------------------------- Nischal Ramlochun is an influential corpo- Qualities and Strengths: Tenacious. rate sales manager with a track record of Aggressively solution-oriented. Team-ori- securing and managing major accounts, ented. A Go-Getter with a can do attitude. and driving organisational growth and Strong work ethics. Tough negotiating profitability. Nischal acquired more than 22 skills that enables him to effectively years of experience in sales management, manage large, complex contract negotia- key account management, customer tions and successfully close new business service, distribution channel development, deals. marketing, coaching and people manage- ment, from working with several TOP 100 Sales Story: Listen to the customers’ needs, companies in Mauritius in diverse indus- concerns, requirements and suggestions. tries such as call centres, sports, betting, Prepare and present powerful, persuasive automobile, telecommunications, ICT and sales presentations that effectively demon- lately Insurance. He was awarded and strate the value proposition of NIC Insur- recognised as NIC’s Best Corporate Sales ance solutions. Develop long term strategic Performer 2015-2016. relationships with C-Level decision makers e.g. CFO, CTO, VP, Directors, GMs and HR> Ken Richard representatives.Corporate Sales Lead------------------------------------------------------------------------------------------------Jyoshila Dosieah is an energetic corporate Qualities and Strengths: Enterprising.sales manager with a lively personality. Team player. Motivator. Innovative thinkerShe counts 24 years of experience in sales with a positive mind-set.management, key account management,and business development in the insur- Sales Story: Retain existing accountsance business. She started her career as an through responsive and solution-orientedinsurance advisor and steadily moved up customer experience. Close new dealsthe ladder to become a sales unit manager, through persuasive negotiation skills.a business development manager andfinally a corporate sales manager She is ahigh flyer with several sales performanceawards under her belt and was recentlyrecognised for her performance and contri-bution in the corporate sales award catego-ry 2015-2016. > Kelly Richard Corporate Sales Lead------------------------------------------------------------------------------------------------ Reza Calloo is a dynamic corporate sales Sales Story: Build and maintain good manager with a down to earth personality. business relationships with every client, big He has cumulated over 25 years of experi- and small. Serve all clients to the best of his ence in sales management, key account ability and expertise, with unflinching management, and business development. customer service support, and go beyond He was formerly in the retail sector for 20 their expectations. years as a senior sales manager before joining the insurance business as a busi- ness development executive and gradually moving up the career ladder to be a busi- ness development manager and now a corporate sales manager. Qualities and Strengths: Never give up. Perseverant. His motto: “Always learn and share with others”> Ken RichardCorporate Sales Lead

17 INTUNEIN THE SPOTLIGHT-------------------------------------------------------------------------------------------------------------- Anousha Reesaul is a self-made woman. Qualities and Strengths: Self-confident with She has 19 years of experience in sales strong interpersonal and communication management, key account management, skills. Spontaneous. Proactive. business development, insurance, banking, finance and teaching. She started her Sales Story: Listen to understand. Provide career as a teacher, then moved to banking, solutions to her clients as their financial finance and accounting and thereon joined advisor. Her unique pitch: “I have the tools the insurance business as a business at my command to keep more money in development executive. She steadily your hand!” climbed the career ladder to occupy differ- ent managerial positions namely; product manager for health insurance, manager of business channel development unit, and presently corporate sales manager. She is ACCA part qualified.> Kelly RichardCorporate Sales Lead------------------------------------------------------------------------------------------------Gautam Gujadhur is an enterprising corpo- Sales Story: He firmly believes in and prac-rate sales and business development man- tices client proximity. Active listening toager. He brings over 10 years of experience clients’ and banking partners’ needs arein business development. As of October crucial in creating and maintaining mutual-2016, he also leads NIC’s bancassurance ly fruitful business relationships.channel development. He holds a bachelordegree in Economics from Leeds University(UK) and an MSc in Management Systems.He earned several awards for his salesperformance over the years and wasrecently commended for topping the tablein new corporate sales achieved for theyear 2015-2016.Qualities and Strengths: Determined. Resil-ient. People centric. > Ken Richard Corporate Sales Lead------------------------------------------------------------------------------------------------ Mirish Ramburn is a self-assured corporate Qualities and Strengths: Resourceful. Com- sales manager. He has 11 years of experi- mitted. Good interpersonal skills. Team ence in sales management, key account player. management, business development, insurance, financial planning, asset and Sales Story: Develop good client relation- wealth management. He started his career ships based on trust and dependability, and at Mauritius Leasing then later joined good working relationships with team Bramer Asset Management to occupy members and colleagues within the organi- several positions namely; Financial plan- sation. ning manager, wealth manager and client relationship manager. Mirish also acquired some experience in the insurance business as a freelance insurance agent at BAI from 2009-2014. He recently joined the NIC Corporate sales team in May 2017. He has been recognised in the past for his laudable sales performance.> Ken RichardCorporate Sales Lead

INTUNE 18 IN THE SPOTLIGHT----------------------------------------------------------------------------------------------------------- Samiirah Mohun is a self-driven business Sales Story: Always have a positive developer in corporate sales. She has 12 mind-set and attitude, even in the face of years of experience in sales management, adversity. Planning, punctuality and great key account management and business organisational skills are the key contribu- development. Prior to joining the insurance tors to her success. Samirrah firmly business, Samiirah worked in a managerial believes that “the best sales pitch is no position for 6 years in the UK. She is a sales pitch at all”. Providing a personalised woman of action and a rising star with approach, an excellent service throughout several sales awards under her belt, and and attending to the minute needs of her was recently awarded the “Best Overall clients to their satisfaction is her formula Business development executive” for the for success. year 2015-2016. Qualities and Strengths: Highly motivated. Self-confident. Reliable. Committed. Excel- lent communication skills.> Kelly RichardCorporate Sales Lead------------------------------------------------------------------------------------------------Evans Zenobie is a committed busi- Desh Goojar is a determined busi-ness developer in corporate sales ness developer in corporate sales.with over 4 years of experience in He counts 12 years of experience insales management, key account in sales management, key accountmanagement and business devel- management and business devel-opment in the insurance business. opment.Qualities and Strengths: Rigorous. > Ken Richard Qualities and Strengths: Commit- > Ken RichardDetermined. Disciplined. Good Corporate Sales Lead ted. Attentive. Customer centric. Corporate Sales Leadlistening and communication skills. Sales Story: Desh firmly believesSales Story: Understand the that a high level of customer care iscustomers’ diverse and specific key to building sustainable busi-business needs, and bring adapted ness relationships and he alwayssolutions to meet their needs, thus strive to provide a red carpetensuring long term business hassle-free service to his custom-relationships. ers.------------------------------------------------------------------------------------------------ Waleed Carrim is an enthusiastic Bilkish Boodhoo has recently joined business developer in corporate sales the corporate sales team as an . He has 4 years of experience in sales enabling Technical Service Repre- management, key account manage- sentative to provide customer service ment, business development in the to high profile clients and much insurance business. needed administrative support to the team. Bilkish is a resourceful woman Qualities and Strengths: highly with more than 12 years of experi- committed. Driven. Accessible. ence in customer service.> Ken Richard Sales Story: Every corporate client > Kelly Richard Qualities and Strengths: Dynamic.Corporate Sales Lead comes with their unique corporate Corporate Sales Lead Team player. Dependable. Self-confi- culture and specific requirements. As dent. Trustworthy. Problem solver. such it is important to offer a person- alised approach and an adapted solu- Customer Service Story: Provide the tion that meets their requirements to team and the clients with peace of their satisfaction. Always treat the mind by meeting their needs to their customer as a priority. Develop and satisfaction. maintain good relationships.

19 INTUNE IN BED WITH------------------------------------------------------------------------------------------------------------ IN BED WITH... NIC MOTOR INSURANCEHi, what’s your name? Wow am dumbfounded, anything else that I should know of?I’m NIC Motor Insurance. Yes, I also offer cover for loss of use, alternative trans-Pleasure to meet you NIC Motor portation and personal accident cover for vehicle occu-Insurance! Tell me more about pants, for an additional fee.yourself… Great am interested!Well I’m a comprehensive motor insurance cover, fairlynew on the market. I’m fierce, competitive and afforda- Awesome! Since you are a privileged internal custom-ble. I offer cover against loss or damage to your vehicle er, you will benefit from a preferential rate of 1.75% ofas a result of an accident or a theft or a fire or lighten- the sum insured, i.e. the car value, as gross premium.ing, or a riot, or a malicious act or natural calamities Quick, email me your details on NIC General Insurance:such as cyclone, flood, amongst others, as well as third [email protected] and don’t forget to refer me to yourparty liability cover and personal accident cover for the family and friends!owner/driver.That’s not all, I also come with extra free benefits; 24x7Emergency Road side Assistance, fuel top up, alloywheel replacements, loss of car keys and lock replace-ment, windscreen and window damage replacement,loss of personal baggage kept in your vehicle, freelegal assistance, first claim excess waiver for a new car;and replacement of a brand new car below the age of 1year in case of total loss.

INTUNE 20 THANK YOU / CUSTOMER------------------------------------------------------------------------------------------------------------- THANK YOU. THANK YOU. You Made A Difference! You Made A Difference! To my team, I would like to say thank you to Mrs Reeta Goolab for her Your hard work and commitment unflinching support, genuine care are very much appreciated. Thank and relentless efforts to bring a you so much for the hard work smile despite the urgencies and you put in your daily tasks, for timelines or the negativity of your knowledge, positive spirit and certain aggressive complaints when utmost dedication. You all deserve received. Quiet and confidential to be congratulated! though supportive and always I wanted to thank you for the there to motivate even in gentle terrific job you always do. You have reminders, she has contributed really inspired me, and I’m significantly to the elaboration and determined to follow through launch of the NIC phase 2 business because of you. plan and now its delivery. Congrats and Best Wishes Thanking her and wishing her continued success Sharon Sophie Sylvio Ashwin Mussai Team Leader – Customer Service Customer Service Lead----------------------------------------------------------------------------------------------- MEET THE CUSTOMER“ “I must say that I am very impressed by your “ “From a personal perspective, the level of company’s promptness and emails of good commitment from NIC shows that I have wishes on special occasions. Please keep up chosen the correct strategic partner and I look the good work.” forward to a long relationship between the two Richard and Lai Lin companies.” Gordon Stuart – Managing Director Trust & Fiduciary of Salamanca Group“ “NIC has shown their professionalism “ “It has been a pleasure to collaborate and we appreciate their good with the NIC team for the second time. communication and management of Looking forward to our next venture the event. We are ready to partner together. Heartfelt thanks to all those with you in other CSR activities” who have put in their efforts to make Mrs Charon Potie Joseph - Director, this event a success. Thank you all for Safe and Sound Academy this amazing collaboration.” (GetHealthy Kids Day) Art of Living - #GetHealthy on Route8 campaign

21 INTUNE MEET THE CUSTOMER------------------------------------------------------------------------------------------------------------ CMEEUT TSHETOMER

INTUNE 22 MEET THE CUSTOMER------------------------------------------------------------------------------------------------------------- -----------------------------------------------------------------------------------------------

23 INTUNECOACH ME------------------------------------------------------------------------------------------------------------COACH ME How?Your 2017 Goals! STEP 1 Start by writing down your goals and resolutions or if you had written them down, get those notes out. Now write down exactly what it is that you want. Think on paper. If your goals and resolutions are only in your mind, you will soon forget them once you get carried away by the routine and other life happenings. Writing down your goals and resolutions will give you clarity and will allow you to determine the purpose of these in your life, whether professional, personal or social. Be precise. For example, don’t say I want to study. That’s vague. That’s far from being achievable. Instead say that I want to sit for an MBA course, com- plete it in one year and be graduated by end of 2018. That’s very specific and is time-bound. You know exactly what you want and by when you want it. Do you know how you can contribute to your depart- mental goals and at large to the organisational goals? Do you know how you are already contributing? Take the lead and have a goal setting and planning meeting with your reporting line. STEP 24 whole months of 2017 have already gone by. That’s Categorise your goals into short-term, medium-term andequal to exactly 120 days or alternatively 2,880 hours or long-term goals. For example, automating the issue of alleven better 172,800 minutes if you like to talk in big policies directly from system can be a medium-term ornumbers. long-term goal based on the system changes required. From a personal perspective, simply going to gym wouldWhat has happened to your Year 2017 goals: your be a short-term goal while shaping your body, buildingdepartmental goals, our common organisational goals, those muscles could be a medium-term goal.your personal goals which you so eagerly thought of atthe start of the year or while you were celebrating the STEP 3end of 2016? Prioritise your goals – which are the ones you really want toOh yeah!!! Time flies. One THIRD of 2017 is over, over and achieve this year – either starting them or completingover! Where have you reached with your goals. Do you them. Do you know where the organisation stands with itsstill remember them? Or already buried? goals? Do you know the purpose of your own goals? What di erence will they make in your life if you achieve them orDo you know what our organisational goals are? And if you don’t achieve them – whether your goals are profes-what your departmental goals are? Rush and ask your sional or personal? Do you know really what you want? Doreporting line. you have a burning desire to achieve your goals? Set clear priorities.You still have 8 whole months to seriously work on yourgoals before 2017 ends but you only have 2 months left STEP 4before the end of the financial year 2016-2017. The key toachieving your goals is Action. Prioritise your goals – which are the ones you really want to achieve this year – either starting them or completing them. Do you know where the organisation stands with its goals? Do you know the purpose of your own goals? What di erence will they make in your life if you achieve them or if you don’t achieve them – whether your goals are

INTUNE 24 SOCIAL MEDIA-------------------------------------------------------------------------------------------------------------professional or personal? Do you know really what you Now, periodically, you choose the frequency, daily, weekly,want? Do you have a burning desire to achieve your goals? to revisit your list of goals and tasks. Assess where youSet clear priorities. If you have a long-term goal of building stand with the plan. Adjust your plan as you go along butyour house, visualise the house you dream of. Such visual- your goals remain your goals. How do you feel, seeingisation will have a powerful e ect on your behaviour. yourself working towards your goals? Task completion makes you happy, makes you feel like a winner. You feel STEP 5 powerful, right? You feel satis ed, thinking I am making it… or even better I MADE IT! I’M PROUD OF MYSELF!Build a task list for each of your goals – again be these the Now see how you are contributing to the departmentalorganisational, departmental or personal goals. It is impor- and organisational goals. What legacy you are leavingtant that you have clarity of what you want to achieve and behind you for others. People who know you, what do theythe steps you have to take to achieve them and how you know about you? Create a good reputation for yourself.are contributing in the bigger picture. Try to nd those Give yourself reasons, multiple reasons to be proud of YOU.tasks for which you are dependent on others and those Don’t wait for applause from others.you have complete control on. Seek others’ help well in Nobody can love you more than you love yourself!advance to avoid being surprised of their unavailability. STEP 6Start doing, get into action, be the driver and not the So what are you waiting for? Let’s get cracking on thosepassenger and drive your goals to completion. Discipline 2017 company, professional and personal goals!yourself, that’s very important if you want to see results.-----------------------------------------------------------------------------------------------MSOCEIANL TMOEDRIAWhat is this trendy thing called “Instagram” that every-one keeps talking about? Don’t feel embarrassed to askif you have no clue as to what it’s all about. It’s only beenaround for a few years but quickly gaining in popularitythanks to everybody’s new found passion with mobilephotography.What is Intagram?Instagram is an easy-to-use social networking mobileapplication that allows you to capture and edit photos orvideos on your smartphone or tablets. You can also shareyour photos or videos with friends on Instagram andother social media platforms, such as Facebook andTwitter.Why use Instagram?Because it’s an awesome multi-purpose app! It enablesyou to create, edit and share your photo or video albumonline. Since it is a social network on its own, othersusers can follow what you post, leave a “like” orcomment on a photo or video that they find interesting.And if you like to be more private, you can approvepeople who can follow you and see your posts.Companies are also creating their own Instagram pagesto promote their brands, products and services.

25 INTUNESOCIAL MEDIA------------------------------------------------------------------------------------------------------------How does Instagram work? This not only makes it easier for you to find them, but also helps other people find them as well.Download the app for free on Google Play or App store. Youthen create an account, in the same way you would onFacebook. Similar to Facebook, when you post your photosor videos on Instagram, they will appear on your personalprofile for all your friends and contacts to see. Your accountalso has a newsfeed, where you can see all the bestmoments of the people you choose to follow. Use Instagram to share photos and videos across all your social media platforms You can also connect your other social media accounts to your Instagram profile and instantly share the same post across all your social networks. When you are about to share a photo to your Instagram profile, you can instantly share it across your other social networking accounts simultaneously.Show off your photographic talent and visual mediacreativity by creating and sharing unique photos andvideos.You can post photos and videos already on your mobiledevice on Instagram, or you can use the app to take a newphoto or record a new video. You can then use filters andother effects to give a unique look to your photos. Like every social network, use Instagram to follow your friends and family, your favourite celebrities and brands!Organise and categorise all your posts to make them easier Ready to start Instagraming? Give it a go!to find And don’t forget to follow us (NIC Mauritius)Instagram supports the use of “hashtags”, which are shortwords/phrases/abbreviations preceded by the “#” thatyou can add to your posts to help categorise them.

INTUNE 26-TNEOCHW..Ever heard about Kindle? You can also find thousands of renowned and classic ebooks such as Pride & Prejudice, Les Miserables,If you like to read, if you read a lot, if reading is Oliver Twist and many more, completely FREE!your passion, you must switch to Kindle! Some readers may feel that the reading experienceKindle is a free mobile application, commonly referred will not be the same anymore; indeed, it is different,as the Kindle app that puts millions of books at your modern, evolutionary and revolutionary! The Kindlefingertips. It is the app for every reader, whether you app is consistently upgrading its features to improveare a book reader or a magazine reader! the reader’s experience, to make it more authentic.You don’t even need to own a Kindle reader device to The Kindle app elevates the reader’s experience to ause it. You can download the app for free on any whole new level. You can customise your reading, bymobile device or PC. The best thing about this app is choosing your preferred font size, screen brightness,that you can access and store instantly thousands of background colour and orientation (portrait or land-books on your smartphone, tablet, mobile device or scape) to read your books. You can also add book-PC. No need to carry heavy books around anymore! marks, highlights and notes, and share quotes with your friends from the ebook via email, SMS and otherThe Kindly app also lets you read the same book messaging platforms such as Whatsapp & Viber. Theacross devices and automatically syncs where you Kindle app also has a built-in dictionary that allowsleft off so you can start reading on one device and pick you to look up words instantly while you are readingup where you left off on another device.Choose from your ebooks. Audio books are also available andover four million Kindle books from the Kindle Store. accessible to read and listen to on the Kindly App!At times, you can even buy the books at a cheaperprice than from your local bookstore. Give it a try, elevate your reading experience!The Kindle App also enables you to sample the bookswhere you can read the first chapter of a book for freebefore you decide to buy!

27 INTUNEGETHEALTHY------------------------------------------------------------------------------------------------------------1. This Too Shall Pass 2. Take a deep BreathSometimes the things we stress over the most In times of stress, we tend to take quick,won’t matter in five years. In every situation, we shallow breaths. Focus on your breathing andcan choose to let the stress consume us or we take longer deeper breaths. You will startcan make an active effort to find and focus on feeling more relaxed and will regain your coolthe positive aspects in our life. This positive and composure.mindset is recommended for our health andsanity. 4. Exercise3. Eat well-balanced meals Exercise is known to increase “feel good” endorphins that help you reduce stress. A longDo not skip meals. Eat a well-balanced diet with walk can give you time to reflect, while anessential nutrients with vitamins, minerals, intense gym session can let you release nega-healthy fats, electrolytes, amino acids and tive energy.antioxidants that will help your brain handlestress better, therefore benefiting your wholebody. Avoid stimulants such as caffeine andalcohol which tend to aggravate anxiety, triggerpanic attacks and increase feelings of nervous-ness and irritability.5. Make Time for You 6. Get Enough SleepPractice yoga, listen to music, meditate, get a When stressed, it is important for you to getmassage, learn some relaxation techniques, or additional sleep and rest, at least 7 - 8 hours ofdance it out! sleep a night!7. Keep a journal 8. Reach OutKeeping a journal is an easy, effective way to Reach out to your close friends and your familymonitor your state of mind throughout the day. when you are feeling overwhelmed. Having aWrite down the things that make you feel solid social support system helps reduce stressstressed or anxious and figure out what’s really and provides the comfort and reassurance thatbothering you. Also write down those things you need.that make you happy and that you are gratefulfor. This simple action of creating your gratitudelist will help you focus on the good things in life.9. Laugh it OutLaughter is the “best medicine”. When youlaugh it out, you lower your cortisol level, alsoknown as the “stress hormone.” Watch acomedy movie or video or hang out with some-one that makes you laugh!

INTUNE 28------------------------------------------------------------------------------------------------------------- 9WAYS TO TO STRESS LESS

29 INTUNE WHAT’S HAPPENING------------------------------------------------------------------------------------------------------------ WHAT’S HAPPENING

INTUNE 30-------------------------------------------------------------------------------------------------------------