Thread Talk Vol1

RReeviammapgeindeadnd The TTheeamMagic Behind Discover What We're Up To! Comms Magazine Vol. 1

Intro Table of Contents Behind the Scenes: Our Amazing Team 04 Meet the Faces Behind the Magic. Discover Our New Showroom 04 Embark on a Journey through Our New Space! Rising Stars of Service: The Dazzling WOW Contest 04 The Crown of Outstanding Service Our Remarkable Read Audit Achievements 04 Recognizing Our Outstanding Results! Unlocking Insights: Harnessing the Power of KMS 04 Empowering Insights and Discoveries

Unveiling Our Huddles Discoveries 04 Uniting for Success: The Journey of Huddles Happy Friyay Fiesta! 04 Fun-filled Moments of Team Connection! Did You Know? 04 Mind-Blowing Facts: Expand Your Knowledge. What's on the Horizon? 04 Exciting Sneak Peeks.

Intro The Crew Who's Making Things Happen! From creating compelling content to developing effective huddle strategies, our team of experts works tirelessly to ensure that our organization’s message is heard loud and clear. Whether it's managing The Showroom, drafting newsletters and articles, or conducting monthly huddles, we are constantly pushing the boundaries to create innovative and impactful initiatives. We take pride in our ability to work together seamlessly and produce exceptional results that truly make a difference. So now, let’s get to know the crew behind all the magic! ARE YOU READY TO DIVE IN? THREAD TALK 04

NA Team Spotlight Jam Barton / Director of Global Training & Communications With an impressive background in training and communications, her expertise has been instrumental in driving our organization's growth and success. She has brought our team to life, effectively conveying our mission, values, and achievements to a global audience. Sarah Gonzales / Communications Manager From overseeing all written communications to managing the team, she ensures that the team's messaging is consistent, engaging, and aligned with the organization's overall goals. It is her mission to cultivate talent for strategic thinking and spread passion for creating engaging content. Ale Ocampo / Communications Coordinator and team POC With a keen eye for detail and a passion for organization. Ale is responsible for managing our team's calendar, scheduling meetings, and ensuring that all communication efforts align with our organization and overall goals. Additionally, she supports the team in completing all projects on time. 05

THREAD TALK 06 Ramsay Escamilla / Content Specialist Ramsay with a passion for storytelling and a talent for crafting compelling messages, is responsible for developing content that resonates with our audience and helps us achieve our objectives. From writing blog posts and newsletters to creating infographics, he brings a fresh and innovative approach to everything he does. Dalia Jimenez / Communications Designer The creative force behind the stunning visuals that bring our team’s messaging to life. From transforming The Showroom to creating eye-catching newsletters, calendars, and presentations, Dalia’s creative touch is evident in all our materials. She also takes the lead in crafting engaging videos that capture our audience’s attention. Itzel Alvarez / Communications Apprentice Itzel has honed her skills and expanded her knowledge in communications through collaboration with our experienced coordinators. With a strong emphasis on writing and facilitating monthly huddles, she has played a pivotal role in crafting content for The Showroom that aligns seamlessly with our organization's core messaging and values. Matt Baladad / Communications Apprentice Matt worked alongside our experienced coordinators and developed his skills and knowledge in hosting monthly huddles and be an excel savvy. With a focus on article content tracking and read audit masterfile, Matt developed trackers aligned with the team's process documents and monthly deliverables. Meet the team

EU Team Spotlight Dilek Weisswange-Lehmann / Senior Manager of Communication & Support Services With extensive experience in managing teams for communication and support services, Dilek has a proven track record of driving successful projects, building strong teams and creating enduring client relationships. Dorothea Kalisch / Communications Manager & Support Services Doro is responsible for managing and coordinating all communication activities for the Europe market. From developing effective communication campaigns to building relationships with stakeholders, She shape the team's reputation and ensure that its policies and initiatives are widely recognized and supported. Marta Jovetic / Communications Coordinator She is the driving force behind the implementation of all EU communication strategies. With a meticulous attention to detail and a passion for impactful communication, Marta is responsible for coordinating and executing various communication activities, ensuring that all published articles are effectively conveyed to a diverse range of audiences. 07

Florabel Sarausa / Communications Apprentice With an insatiable thirst for knowledge and a drive to create meaningful change, Florabel is eagerly acquiring expertise in the art of effective communication. Her foray into diverse areas of content writing is providing her with valuable experience and shaping her into a well-rounded communicator. Martina Azasevac / Communications Apprentice Martina actively collaborates with Marta and her fellow apprentice to immerse herself in diverse facets of the field. Driven by a positive attitude and an eagerness to embrace new challenges, her contributions are invaluable to the team as she wholeheartedly supports the communication objectives of the EU. THREAD TALK 08 Meet the team

The Showroom Makeover: New Look, New Experience Get ready to be wowed by our new showroom design! We've made some general changes to enhance your learning experience. From the sleek new layout to the vibrant pops of color, we've got everything to make your visit more stylish and satisfying. Our redesign features a more streamlined and modern layout, making it easier for you to browse the latest news and updates from our brands and TechstyleOS. 09

An Organized Homepage Layout The Freshest News and Most Popular Articles on Display!\" A Fresh and Vibrant Color Pallet THREAD TALK 10

Out with the Old, In with the Extraordinary: The Newsletter Before and After Say goodbye to the uninspiring and hello to the exhilarating! We've taken bold steps to shake things up, revamp the design, and inject captivating content that will engage our audience, leading to increased foot traffic and enhanced engagement. Before After Check out these new additions: Pop Time Did you Know? FUNiverse Agent Feedback: The Showroom Upgrades Through Their Eyes We're thrilled to share some of the amazing feedback we've received from our agents about the recent upgrades to our showroom. Check out these glowing reviews and see for yourself how our changes have made a difference. 11

WOW TechStyleOS launched the Experience of the Month contest to recognize and incentivize top- performing call center agents. The contest's success led to a rebranding as WOW (Win Over the World), maintaining their commitment to outstanding service. We are delighted to announce our Q1 winners of our WOW contest, who have showcased outstanding talent and exceptional skills. Through rigorous evaluation, these winners have emerged as the top performers, distinguishing themselves from the rest of the contestants. We are immensely proud of their hard work, dedication, and perseverance. Congratulations to all our winners! THREAD TALK 12 Win Over the World

Read Audit Your Monthly Dose of Vital Insights! Engagement Rate ‘New’ Read Audit process 1.On the first Monday of each month, our communications team identifies the most important articles we published in the previous month. 2.On the first Wednesday of each month, we release the partial unofficial audit results. This gives you a chance to review the articles and let us know if you have any questions or concerns. 3.You can file a dispute with us from the day we release the partial unofficial results until we release the official results. 4.On the first Friday of each month, we release the final official audit results. No disputes will be entertained after this date. Read Audit Achievements and Results DVO, BCD, and TIJ have all achieved 100% read audit acknowledgment for the first four months of the year. This is a significant accomplishment, as it demonstrates the sites' commitment to providing high-quality work ethic. Let's continue our journey, united and steadfast, as we embrace the transformative impact of Read Audit on our collective achievements. 13

A deep dive into KMS Insight In the digital age we live in, knowledge This tool is the ultimate secret weapon of the management is all the rage! Many companies are Communications team for making data-driven jumping on this bandwagon to revamp and decisions, and it gives you a complete overview improve their business models. But here’s the of everything going on in The Showroom. That's catch - it’s not enough to just HAVE knowledge, right, we've got all the juicy deets about every you have to know how to USE it. That's where single article.We're talking graphs, lists, and measuring comes in. The Quest is Complete: everything in between - we've got it all! Now, we Introducing KMS Insight, Your Ultimate can finally see what our users are searching for Knowledge Management Game-Changer! and which words they're typing into our search bar! The Showroom's Most Buzzworthy Articles SXF Borderfree Policy CPRA Bond Check Request Form 0 100 200 300 400 SXF Borderfree Policy article is a sensational hit with 378 searches and counting! Establishing its status as the hottest article in The Showroom. THREAD TALK 14

GMS Product – Policy – Process Huddles Have you ever been curious about what goes on behind the scenes of our Huddles? It's a team effort, and careful preparation is key to ensuring a successful meeting. From the deck theme to the questions and content, the entire team works together to create an engaging environment that our Leads, Support Ops, and Agents can enjoy and participate in. To prepare for each Huddle, the team creates a Gameplan where we discuss the highlights and lowlights, action items for the following month, and survey results based on our agents' feedback. We want to ensure that we deliver high-quality presentations and content to become the go-to source of reliability for GMS! So, if you're wondering how we do it, here’s a sneak peek of one of our meetings and our arcade inspired deck! The Most Memorable Ice Breaker Questions in Huddle Meetings Simon says share how long have you been a part of Simon says type the name of your favorite Simon says share an interesting fact TechStyleOS? movie or TV show in the chat. about yourself in the chat. 15

Friyay Vibes: Unwind and Celebrate with our Happy Hour Welcome to our \"Friyay\" Sessions! These weekly gatherings are dedicated to team building and creating a positive work environment.These sessions have proven to be a driving force behind increased productivity within our team.During these sessions, we engage in a variety of interactive and collaborative activities designed to bring team members closer together. These activities range from icebreaker games and trust-building exercises to problem-solving challenges and group projects. By participating in these activities, we not only enjoy moments of laughter and fun but also develop a deeper understanding and appreciation for one another's strengths, weaknesses, and unique perspectives. As a team, we highly value and prioritize these \"Friyay\" sessions because we recognize their significance in creating a positive work environment and driving our collective success. We actively encourage participation and emphasize the benefits that these activities bring to the team. THREAD TALK 16

We've reached the end of this wild ride! Thanks for flipping through our pages and joining the fun. Until next time, stay awesome and keep those pages turning! Content Editor: Sarah Gonzales & Ale Ocampo Art Director & Editorial Design: Dalia Jimenez Contributors: Ramsay Escamilla, Itzel Álvarez, Ivan Turingan & Matt Baladad