March 2020

DPS NEWSLETTER March 2020 – Well, March has definitely been a month of change, challenges, uncertainty and otherwise a month like we’ve never experienced before. We’re all learning to work and live differently. Who would have ever thought most of us would be working from home in March when we’re typically gearing up for our busy construction season??? The way in which we perform our jobs as we know them have definitely changed this past month. We continue to communicate with each other via phone, email and now Google Hang Outs. In this issue of the DPS News, we are choosing to focus on the positive aspects of this change because all of us have had and heard enough of the negative aspects of this pandemic. The entire team is working to maintain the high quality of services our customers expect. Staff at City Hall continue to work on plan reviews, participate in online training and webinars, update GIS and move capital projects forward so they are ready to go when we get the all clear. The Administrative staff continues to take calls, facilitate resolution on customer inquiries, process billing, input payroll and are also catching up on all those projects they can’t seem to touch when we are super busy. Most of the garage staff is on-call for emergencies such as water main breaks, retrieving dead animals and urgent road repairs, but continue to perform required water testing and monitor the City’s water supply. The Meter division is still reading meters and the Fleet Services division is doing critical repairs on vehicles. We are grateful to be able to give back in these times of need from volunteering to contact senior citizens in the community on a weekly basis for wellness check-ins to helping out with the Neighborhood House. March 2020

Appreciation I can't thank you all enough. The quick response Allan, was wonderful. We are back in our house and the Please thank the people water is running. Thank you! Dealing with who do repairs on the renovations is trying and to know there is a great water pipes or any thing in team in RH helping residents makes it so much this magnitude especially easier. Please share my thanks with the entire during the colder team that made this possible. My husband and I weather. Any extra shout are so grateful. Theresa Mungioli out to the people who repaired the water main Hello, on Brewster which I am currently having a water main break fixed by affected us on DPS (2733 Steamboat Springs Drive). Just Meadowview Court. The wanted to write and let you know the crew day was cold and very working here has been great! I know there will be windy and they worked clean up needed to the yard (sod) -- but they hard to get fixed and our have been very professional and are working water back the same hard to repair my sprinkler system. day. I am glad they were Kudos to the department! able to get a note on our Lori Ann doors asap. These types of work I am sure can be brutal and I am sure it happens more often than I am aware of. Thanks!! Colleen Fitch A Thankful Heart is a Happy Heart!!!

DPS Happenings Spreading Cheer in Uncertain Times Abbey’s Rainbow over Michigan Happy Birthday Shawn!!! We appreciate all the DPS/ENG staff that volunteered to call Seniors in our Community and thank you for continuing to check up on your list of Seniors on a weekly basis. These folks definitely appreciate the concern we are showing to our vulnerable citizens.

DPS Happenings Emergency Watermain Break Fleet Department - SKF wheel bearing training with neighboring communities Thank you to all our staff who have adjusted to working at home to keep all of our services and processes running smoothly. Don’t forget about the Great Ideas Challenge This challenge is meant to help identify, share, and reward the great work that gets done at the local road agency level in Michigan. Submissions are due May 22nd. “Trust the wait, embrace the uncertainty” – Mandy Hale

Congrats to Fleet Bruce for Dept. St. Patty’s being Day Feast inducted into the Public Fleet Hall of Fame!!! March 2020 Fleet Services Work Distribution Library Pontiac 31% 7% Roch Fire 3% Year-to-Date City Fleet Insourcing total 59% $16,620 Fleet Division News