Does an NPS Score Matter to Small Businesses

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Providing a top-notch customer experience is more important than ever before. In fact, 74% of customers in a Forbes and Arm Treasure survey stated they would buy from a brand based on customer experience alone. Not only is measuring consumer experience essential for improving sales, but it can also help you predict your company's growth. The question is, how can you know how your customers feel about the experience you give them?

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Does an NPS Score Matter to Small Businesses