Apple Leisure Group Vacations - TA Guide 2020

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TABLE OF CONTENTS Blue Sky Tours Brand Overview.....................................14 United Vacations® Brand Overview................................16 Why Apple Leisure Group® Vacations.............................3 Marketing Tools; Education & Training; ALG Who We Are...............................................................4 Technology; Paying Monthly with Uplift®.........................18 Groups; AMResorts & Amstar DMC................................5 Rewards and Recognition Programs...............................19 Apple Vacations Brand Overview.....................................6 VAX VacationAccess® Tips.............................................. 20 Travel Impressions Brand Overview.................................8 Funjet Vacations Brand Overview...................................10 Southwest Vacations® Brand Overview.........................12 2

WHY APPLE LEISURE GROUP® VACATIONS At Apple Leisure Group® Vacations (ALGV), our goal is to provide the most extensive and diverse product offerings while helping agents book and manage the entire customer trip, from take-off to the moment they return home. The Power of ALGV gives you built-in benefits and great agent programs like commission tiers, education, loyalty programs, and recognition programs giving us the Trust of the Travel Agent Community. Plus, with VAX VacationAccess®, Exclusive Nonstop Vacation Flights, and waiver policies, we have a competitive edge to help your agency stand out. And then, there’s our vacation brands… Having a collection of six unique vacation brands to choose from gives you more flexibility for your clients! While ALGV keeps things like policies, booking technology, and sales service the same for all six – there are differences between each brands. Apple Vacations: Sun and sand specialists Travel Impressions: High-commission and agent-only, premium service and global product Funjet Vacations: Friendly. Fun. Adventurous. And Disney® too Southwest Vacations: Great prices. Genuine and loveable. Rapid Rewards® Blue Sky Tours: Agent-only Hawaii experts United Vacations: Global destinations and United MileagePlus® With the largest outside sales team in the industry and fantastic agent support from its inside sales department, ALGV is well known for its top-quality service and vertically integrated customer experience! ALGV is still the largest provider of charter air in the industry with almost a half a million charter seats for you to sell in 2020! Vacationers love ALGV’s Exclusive Nonstop Vacation Flights – convenient value flights from popular U.S. gateways. ALGV also has a robust scheduled air program on your favorite airlines – even Southwest®! When your clients arrive in destination, they’ll be greeted by a uniformed Resort Representative who will escort them to their transfer. They’ll be invited to a welcome briefing in most destinations, where they’ll get valuable information, tips from the experts, and given the chance to book exciting excursions to make their trip unforgettable. Of course, ALGV also sells domestic destinations like Hawaii and Las Vegas, as well as global getaways to Europe, Asia, and Africa. There’s no need to go anywhere else – ALGV has a variety of products to fit all your clients’ needs. 3

ALG WHO WE ARE WHY ALG? ALG consistently delivers exceptional value to travelers, and strong performance to partners by strategically leveraging the power of its portfolio of brands. n U nprecedented access to the world’s largest distribution network, selling vacations to destinations worldwide. n Our Vacations brands are the engine of growth, offering our clients an extensive shopping experience n Our vertically integrated structure has the ability to oversee EVERY aspect of the luxury travel journey, supporting a more consistent guest experience n S tate-of-the-art technology platform connecting almost 100,000 travel agents with leading travel suppliers OUR MISSION: As North America’s only vertically-integrated travel, hospitality, and leisure management group, Apple Leisure Group® is an industry innovator that combines the expertise of 14 leading brands, enabling the ability to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. 4

Amstar DMC provides world-class destination AMResorts is a collection of luxury resort destinations, services to individuals, travel agencies, tour operators, each with its own unique personality. Raising all-inclusive corporations and meeting planners.We have a track to “A New Level of Luxury®,” every one of these resorts record of 29 years delivering exceptional experiences features Endless Privileges®, Unlimited-Luxury® in some of the world’s most beautiful spots: Mexico, or Unlimited-Fun®, that offers sun-soaked beaches, Jamaica, the Dominican Republic, Costa Rica and Hawaii. elegant accommodations, a world-class spa, gourmet dining, unlimited premium drinks, and many other Based in Hawaii,Worldstar® DMC is a full-service pampering amenities. Destination Management Company specializing in destination services and products for individuals, groups, corporate, event, and tour operator travel throughout the Hawaiian Islands. From handpicked destination experiences to private VIP itineraries, plus a wide range of transportation options, we deliver the kind of experiences and service you need to create memories for life. Our difference comes from our world-class service, delivered by a team of travel experts with a deep-rooted passion for travel and customer service. Our local representatives are there every step of the way: providing meet-and-greet services at the airport, destination information in your resort, and around-the-clock support by phone, email or social media, anytime, anywhere! GROUPS PERSONALIZED SERVICE WITH CONTRACTED GROUPS ULTIMATE FLEXIBILITY WITH FIT GROUPS n L ow deposits – starting as low as $50/person or just Our secret recipe to bring value, savings, and cutting edge tools and technology to the market place for groups of five $500 when booking a social, leisure, or wedding group rooms or more! of 39 rooms or under at participating AMResorts n C utting edge tools to manage your group with the n B ook as You Go – No contract required with the industry’s best technology – VAX Agent Dashboard most flexibility to book 24/7 in VAX VacationAccess® n F lexible policies for your entire group n L ocked-in pricing for the life of the group n P rovide an upfront promo code – save up to $225 n B locked hotel and air inventory per reservation n E arn lucrative group concessions from participating hotels and scheduled airlines n M aximize savings when booking our bonus properties n E xclusive VIP inclusions and experiences provided by and hotel partners Amstar DMC n S ocial groups earn more with AMResorts 3G Program n A bility to earn group concessions when booking with (free rooms, upgrades, and more) our bonus properties n A dd Exclusive Nonstop Vacation Flights and earn up to $2,000 on our new Anytime Group Air Credit n S ocial groups earn more with AMResorts® 3G Program (free rooms, upgrades, and more) 5 n Take advantage of our Free Custom Events Pages sales tool n FIT Groups are available with all B2B vacation brands.Ask how you can combine across them in one group booking

COMMITTED TO TRAVEL AGENTS FOR 50+ YEARS For more than 50 years, Apple Vacations has been sending your clients to amazing beach destinations. Apple Vacations is #1 Worldwide to Mexico, the nation’s leading tour operator to Dominican Republic and a leader to the Caribbean, Central America, and Hawaii. Our dream getaways are bundled into one incredible package–roundtrip flights, hotel accommodations, resort transfers in most cases, and much more. Better yet, we’re adding many new destinations to our portfolio, from exotic Caribbean Islands to Belize, the South Pacific, Europe and many U.S. cities throughout Florida, California, Arizona and Nevada! WHY BOOK APPLE VACATIONS? n M ore than 50 years of experience means unmatched buying power n Exclusive Nonstop Vacation Flights from gateways coast-to-coast to the most popular beach destinations in Mexico, the Caribbean, and Costa Rica n B ook an Exclusive Nonstop Vacation Flight and get full earned commission on the entire package n E arn up to 5% commission on scheduled air n E arn 10% commission with options such as private and nonstop transfers, in-flight enhancements, and AV-OK Total Vacation Security n P referred Partners recognizes and rewards travel agencies that are top supporters and producers of Apple Vacations 6

DESTINATIONS EXCLUSIVE PRODUCT AND EXCEPTIONAL VALUES n Mexico, Dominican Republic, the Caribbean, Central n Apple’s best value vacation packages, our exclusive and South America, Hawaiian Islands Square Deals, feature the lowest prices your clients n N EW for 2019! Exotic Caribbean, Belize, South Pacific, will find for the promised hotel Apple Rating. n With Exceptional Values exclusive to ALG, customers Europe and Domestic U.S. – Florida, California, enjoy great perks and value-added extras. Nevada, Arizona AV-OK TOTAL VACATION SECURITY EXCLUSIVE NONSTOP VACATION FLIGHTS n Cancel or change the vacation for any reason n S easonal availability from departure cities coast to coast • F ull refunds (less the cost of insurance) in travel n E arn full earned commission on the air/hotel package n E arn 10% commission on enhanced in-flight experience credits, or cash back in the original form of payment • Best Price Guarantee – claim the savings options such as Premium Class, Preferred Perks • N o costly revision fees n Worry less about mishaps with expense reimbursement CUSTOMER-RATED HOTELS n The Golden Apple and Crystal Apple honor is awarded for trip and baggage delays, lost belongings and medical expenses to hotels based on the results of our Vacation Satisfaction n Secure the vacation with reduced deposits starting at $50 Questionnaires, completed by Apple Vacationers upon n 24/7 travel assistance, medical assistance and their return home emergency services n More than 70% of clients are repeat customers, a testament to high customer satisfaction Coming soon for 2020 travel, the New ALGV Travel Protection program RESORT TRANSFERS INCLUDED Roundtrip airport/hotel transfers are included in the PRICE MATCH total package price on land-only and air-inclusive vacation n P rice matched with full commission: packages to Mexico, Dominican Republic, most Caribbean • T raditional Tour Operators islands and Central America. • Airline Vacation brands • H otel Direct n We price match most hotels vs OTAs at 10% commission n Over 90% of all price match requests are approved CONTACT INFORMATION www.MyAppleOnline.com VAX Tech Support 414.934.2900 [email protected] Customer Care, Day of Departure, 855.572.9893 After Hours Emergencies [email protected] [email protected] (day of departure, in destination) Price Match 800.365.2775 [email protected] Reservations 800.365.2775 Groups 800.315.7871 [email protected] [email protected] Chicago Office 800.365.2776 Philadelphia Office 800.727.3550 7

YOUR SUCCESS IS OUR DESTINATION. A vacation is more than just a temporary escape. It can be the culmination of a longtime dream as you finally see the incredible sights you’ve only ever imagined. A way to revisit a feeling by revisiting the place. It can represent a pivotal moment in your life or the dawning of a new adventure. And that’s why Travel Impressions has devoted 45 years to making each and every vacation one that leaves a lasting impression. Our award-winning service, products, and support are what have made us leaders in the travel industry, but our millions of satisfied customers are the reason we continue to provide impeccable quality and extraordinary products. WHY BOOK TRAVEL IMPRESSIONS? n The industry’s best sales and service, as honored by the Travel Weekly Readers Choice Awards since 2005 … among countless other industry and agent-driven recognitions n U p to 16% commission, plus 500 bonus reward points per booking n T ravel Impressions Partner Privileges – exclusive offers for your client with every booking at select resorts, setting you apart as you make every customer feel like a VIP n TI puts your EducaTIon First, providing some of the most robust agent learning resources out there, plus an exclusive Dean’s List Facebook group for Travel Impressions University graduates n B est of the Best annual extravaganza, recognizing and rewarding travel agencies that are top supporters and producers of the brand 8

CONTACT INFORMATION www.travimp.com ECom Desk 800.999.4321 [email protected] Customer Care 800.284.0022 [email protected] Sales Department 800-888-1881 [email protected] Groups Department 800.284.0022 [email protected] prompt 6 Reservations 800.284.0044 Price Match [email protected] DESTINATIONS NICHE PROGRAMS & PROMOTIONS Travel Impressions offers packaged and FIT vacations to n Supplier of the Month over 1,300 destinations in the Caribbean; Asia and its n Destination of the Month subcontinents and the Persian Gulf; Mexico; Central and n Steal of a Deal South America; Europe, including the Eastern Mediterranean; n Impress Me Deals Africa; Australia; New Zealand; Fiji; the Islands of Tahiti; n Exclusive Nonstop Vacation Flight Hot List Canada; the Continental U.S.; Alaska; and Hawaii. n Last-Minute Escapes EXCLUSIVE NONSTOP VACATION FLIGHTS TRAVEL PROTECTION n E xclusive Nonstop Vacation Flights Hot List, updated n C ancel or change the vacation for any reason • Full refunds are returned in the original form weekly for the best charter package deals n Add seat selection and baggage fees prior to departure of payment (less the cost of insurance) n Transparent baggage policies • No costly revision fees n More lenient change and cancel policies n Worry less about mishaps with expense reimbursement for n Flights available up to 330 days prior to travel trip and baggage delays, lost belongings and medical expenses THE VILLA EXPERIENCE n Secure the vacation with reduced deposits Travel Impressions offers over 2,500 professionally managed n 24/7 travel assistance, medical assistance and luxury properties, including townhouses, apartments, condos, villas, castles, and more, complete with a dedicated emergency services concierge team. Not applicable for nonrefundable hotel bookings n A vailable in 50 countries worldwide … and counting n R ange of sizes, from one-bedroom residences to Coming soon for 2020 travel, the New ALGV Travel Protection program 42-bedroom estates n H igh repeat rental rate PRICE MATCH n S ome rentals include the services of housekeeping, a n P rice matched with full commission: • Traditional Tour Operators private chef, laundress, majordomo, gardener, and other staff • Hotel Direct n E xceptional for VIP guests, groups, couples, and anyone n W e price match most hotels vs OTAs at 10% commission n O ver 90% of all price match requests are approved seeking privacy 9

IT’S NOT A VACATION IF IT’S NOT FUN. Funjet Vacations is celebrating over 45 years of fun! 45 years of toes in the sand. 45 years of seaside sunsets. 45 years of putting our agents first. Whether your client’s definition of fun is swimming with sharks or lounging at the spa, we understand that vacations are about who you’re with and what you experience together. So why Funjet? “Fun” is literally in our name. WHY BOOK FUNJET VACATIONS? n W ide array of product offering over 40 carriers and 1300 destinations to pick from for ultimate flexibility n U pgrade Bonus commission when you book upgraded room categories at select hotels and resorts n A uthorized Walt Disney World® ticket seller with access to all Walt Disney World® Resort hotels n Up to 5% commission on all International and Hawaii scheduled air n Deposit plan options starting at $1 down when purchasing All-In-One Travel Protection n G o Funjet affiliate website – your key to receive full credit and commission for all bookings made on your custom Funjet website n F unjet Insider Circle provides exclusive benefits for your travelers from our top suppliers and partners n Every booking counts toward your 500 Club status – which provides top agencies with exclusive rewards and more 10

DESTINATIONS ALL-IN-ONE TRAVEL PROTECTION n M exico: Cancun, Cozumel, Puerto Vallarta, Los Cabos Every vacation should be a blast, but sometimes things don’t go as planned. Protect your clients from the and more unexpected with our travel protection option. n T he Caribbean: Jamaica, Dominican Republic, Aruba, n Cancel or change the vacation for any reason • Full refunds are returned in the original form Virgin Islands n T he United States: Hawaii, Las Vegas, Florida, California, of payment (less the cost of insurance) • R eceive the lowest price – guaranteed and more • No costly revision fees n E urope: London, Paris, Madrid, Rome and more n W orry less about mishaps with expense reimbursement n C entral America: Costa Rica, Panama, Belize n S outh Pacific: Tahiti, Fiji, Australia, New Zealand for trip and baggage delays, lost belongings and n A sia: China, Japan, Philippines, Hong Kong, Bali,Thailand medical expenses n S ecure the vacation with reduced deposits starting at $1 EXCLUSIVE NONSTOP VACATION FLIGHTS n 24/7 travel assistance, medical assistance and Save your clients the chaos of connections and help them emergency services get to vacay faster, all at a great price. n 1 8 origins: Baltimore, Boston, Chicago, Cincinnati, Coming soon for 2020 travel, the New ALGV Travel Protection program Cleveland, Columbus, Dallas, Detroit, Denver, Indianapolis, Kansas City, Lansing, Milwaukee, Minneapolis, PRICE MATCH Philadelphia, Pittsburgh, Rockford, and St. Louis n P rice matched with full commission: n E arn full earned commission on the entire package – • Traditional Tour Operators up to 15% • Airline Vacation Brands • Hotel Direct DEPOSIT POLICY n W e price match most hotels vs OTAs at 10% commission Make dream vacations possible at any budget. n O ver 90% of all price match requests are approved n W ith the purchase of All-In-One Travel Protection, clients can enjoy a reduced deposit for as little as $1 on land only packages n The deposit for air only and air-inclusive packages with Exclusive Nonstop Vacation Flights is $50 per person n T he deposit for air-inclusive packages with scheduled air is $100 per person CONTACT INFORMATION www.FunjetAgent.com Customer Care 800.558.3060 [email protected] During-Travel Assistance 800.558.3060 [email protected] Post-Travel Assistance 800.558.3060 [email protected] Groups by Funjet 800.281.4806 [email protected] [email protected] Price Match [email protected] 11

IT’S THE VACATION THEY DESERVE. Southwest Vacations® takes the trips your clients want and pairs them with the airline they love—Southwest Airlines®. We recognize the uniqueness of each traveler. No two people are alike, so no two vacations should be. Book complete vacation packages with flight service available from every scheduled Southwest Airlines departure city. WHY BOOK SOUTHWEST VACATIONS? n A s the official vacation brand of Southwest Airlines, we offer exclusive Southwest® flights with the guaranteed lowest prices n E arn 3% commission on air, including all classes of service and all fare types and up to 13% commission on land n G et Paid to Upgrade and earn 2% bonus commission when you book upgraded room categories at select hotels & resorts n First two bags fly free®* n No change fees** n E arn even more Rapid Rewards® points n G roups Your Way offers the flexibility of booking your clients traveling in groups of five rooms or more n Every booking counts toward your 500 Club status – which provides top agencies with exclusive rewards and more 12

CONTACT INFORMATION www.SWVAgent.com Customer Care 800.754.8372 [email protected] During-Travel Assistance 800.775.7105 [email protected] Post-Travel Assistance 800.775.7105 [email protected] Groups Your Way 833.257.9782 [email protected] Price Match [email protected] DESTINATIONS RAPID REWARDS® More than 100 destinations throughout the United States, n R apid Rewards members can earn more points on an air + Mexico, the Caribbean, Central America and Hawaii. hotel package booked through VAX VacationAccess® than TRAVEL FUND REDEMPTION they would earn if purchasing the flight separately. n D id you know that you can now use your clients’ unused n T he point values to be earned is reflected within the booking process and shown on a per member basis. Point ticketless travel funds from their cancelled Southwest values will vary based on the package components and Airlines flight as a form of payment toward their price selected. Southwest Vacations package? n Enter the confirmation number from their previous trip LOWEST PRICE PROMISE into the appropriate location within the VAX booking If the price of an identical Southwest Vacations package engine at the time of booking. is lower than the price your client paid, we will issue the difference to your travel par ty in the form of a travel credit TRAVEL PROTECTION code good for future travel. n V alid for all United States (including Hawaii), Mexico, and PRICE MATCH the Caribbean destinations If you find a lower vacation package with the same n C ancel or change for any reason components, Southwest Vacations will review and match n N o supplier penalties or fees on a case by case basis. n H urricane credit n Traditional Tour Operators: full commission n During travel insurance and protection n Hotel Direct: full commission n O TA: up to 10% commission *First and second checked bags. Weight and size limits apply. **Fare difference may apply. Supplier penalty may occur. 13 All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

HAWAII HAS NEVER BEEN EASIER. When it comes to booking the more-than-perfect Hawaii trip for your client, look no fur ther than Blue Sky Tours. Since 1981, we have been crafting custom- designed vacation packages so you can deliver the best quality, value, and service to Hawaii, and have now expanded that same superior service to the South Pacific. WHY BOOK BLUE SKY TOURS? n S old exclusively through Travel Agents n Earn commission up to 15% on every booking n A ll land components are commissionable, so you earn full commission on cars, excursions and travel protection n 3 % air commission on all scheduled and bulk air (not including scheduled air to the South Pacific) n A ggressive prices plus Save the Sale pricing using the Agent FLEX program n E very booking counts toward your 500 Club status - which provides top agencies with exclusive rewards and more 14

DESTINATIONS TRAVEL PROTECTION Oahu, Maui, Hawaii, Kauai, Molokai, Lanai,Tahiti, Fiji, Island life is pretty perfect, but anything can happen. Australia, New Zealand Protect your clients from the unexpected with our travel protection options. COMMISSION n Make changes or cancel for any reason with the n Earn 12-15% on all land components of every booking, Change/Cancellation Penalty Waiver including cars, excursions and travel protection • F ull refunds are issued on any unused land n R eceive 3% commission on both bulk and published airfares (not valid on nonrefundable hotels) to Hawaii and bulk airfares to the South Pacific n Add on Vacation Protection Plus for insurance towards n Land commission structure based on the per person land trip interruptions, travel delays, medical expenses, lost portion of each booking: bags, and more • 12% - $0-$1,999.99 n U se Holiday Protection for extra coverage for travel • 1 3% - $2,000-$2,999.99 from 12/15 – 1/3 • 14% - $3,000-$4,449.99 • R eceive all the benefits of Vacation Protection Plus • 1 5% - $4,450+ with pre-departure cancellation for covered reasons DEPOSIT POLICY Paradise can be more affordable than you think.With the PRICE MATCH POLICY purchase of Vacation Protection Plus, clients enjoy reduced Say aloha to getting the best deal, every time. If you find deposits from $0 - $200. a lower vacation package with the same components, Blue n Land only packages require no deposit Sky Tours will review and match on a case by case basis. n T he deposit for air-inclusive packages with scheduled air n P rice matched with full commission: • Traditional Tour Operators is $200 per person • A irline Vacation Brands (certain restrictions apply) • H otel Direct AGENT FLEX PROGRAM n P rice match OTAs at 10% commission The Agent FLEX program gives agents the ability to beat the competition.We’ll both share in the discount to ensure you get the sale, make the sale, and lock in the sale! CONTACT INFORMATION www.BlueSkyTours.com Customer Care 800.678.2787 [email protected] During-Travel Assistance 800.777.1566 [email protected] Post-Travel Assistance 800.558.3060 [email protected] Groups 800.678.2787 [email protected] [email protected] Price Match [email protected] 15

THE WORLD AWAITS. United Vacations® is the best choice for vacation travel on United Airlines®. As United Airlines’ vacation brand, we offer the best combination of pricing, policies and benefits to create the vacation experience of your clients’ dreams. From North America to South America, from the Far East to the Middle East, and everywhere in between, your clients will have the world in their hands. WHY BOOK UNITED VACATIONS? n G uaranteed lowest prices on all United® airfares n Book for only $200 down per person n L ucrative agency compensation means competitive commission, airline seats and more n G roups Your Way with exclusive fully commissionable promo code discounts, hotel specials, and more n P remier Vacation Protection with cancel for any reason and commission protection n E xclusive United MileagePlus® bonus award miles for travelers n Every booking counts toward your 500 Club status – which provides top agencies with exclusive rewards and more 16

CONTACT INFORMATION www.unitedvacationsagent.com Customer Care 800.328.6877 [email protected] During-Travel Assistance 800.338.6538 [email protected] Post-Travel Assistance 800.359.7268 [email protected] Groups 800.835.7253 [email protected] Best Price Guarantee [email protected] DESTINATIONS BEST PRICE GUARANTEE Access to United Airlines worldwide network to more than n T raditional Tour Operators are price matched 400 destinations in the United States/Hawaii, Canada, Mexico, the Caribbean, Central America, South America, Europe, Asia, at full commission Australia, New Zealand and the Middle East n H otel Direct and OTAs at up to 8% hotel commission; LUCRATIVE AGENCY COMPENSATION air commission at 0% n U p to 14% land commission n 5% air commission on international/Hawaii air/hotel vacations MILEAGEPLUS PROGRAM EXCLUSIVES n G et paid to upgrade. Earn 2% bonus commission on the United MileagePlus® bonus award miles exclusive offers for travelers entire hotel price, not just the difference in room prices n Miles earned on vacation package flights booked with n E arn a $250 United Airlines flight voucher for every $50,000 United Vacations in air/hotel revenue booked with our Agency Seat Incentive n Miles earning opportunities from select suppliers and LOW DEPOSIT POLICY destinations — new offers every month n E xclusive $200 per person (some exceptions may apply) n U nited MileagePlus Explorer Card members: n Final payment not due until 45 days prior to departure • Earn 2 miles per $1 spent on United Vacations n F inal payment options: automatically charge credit card, purchases made with their card request an email reminder or pay manually • The primary card member and one companion TRAVEL PROTECTION traveling on the same reservation will each receive Premiere Vacation Protection: their first standard checked bag free ($25 value for n C ancel or change for any reason the first checked bag, each way, per person) on United n Price Protection: protects hotel price for Mexico, operated flights when purchasing tickets with their United MileagePlus® Explorer Card Caribbean, Central America and Hawaii destinations • Priority boarding n During-travel insurance n O ption to add on up to 7 days after deposit before 17 final payment n $100 commission protection on canceled reservations n $ 100 per person reduced deposit benefit

MARKETING TOOLS: ALGV360˚ ALGV360 is your one-stop-shop for all things marketing n D ownload digital content to use across social media, on your own website, in emails and more n C ustomize flyers and print collateral with your agency’s logo and call to action n A ccess hundreds of images from hotel and destination suppliers EMAIL SALES TOOL Use the Email Sales Tool in VAX’s booking engine to quickly send hotel, rental car, and feature options to your clients. n E mails include links that allow clients to view the same interactive hotel profiles and feature information that you see. n You are automatically copied on all emails sent to your clients for easy recall. n Customize your sales emails to add a personal touch to your messages. n Y our customers can easily view hotel, car, and feature options and compare prices for: • Up to six available room categories for one or more hotels on one sales email • Up to three car rental options on a single email • Up to six features on a single email Note: This tool will not work when using the Multi-destination feature of the reservation tool. EDUCATION: We are committed to providing you with learning resources that will help you sell more, increase your earning potential, and grow professionally. n S ign up for live webinars or view past presentations on demand n H ave a question? Our self-help library has the answer n L ive webinar series: Walk the Path to Success n O n demand webinar series: Optimize Your Bookings in VAX n N ow & Again ALG Weekly VAX Tips TECHNOLOGY: VAX VacationAccess® is the award-winning leisure travel marketplace that brings together more than 100,000 travel agents with 50+ leisure-focused travel suppliers. Over $2 billion in bookings are made annually on VAX, making it the premier platform for leisure travel agents to expertly research, market and sell vacations to their clients. All six ALG Vacations brands are bookable within VAX. $ PAYING MONTHLY WITH UPLIFT®: As a third party provider, UpLift offers affordable payments to fit nicely within your clients monthly budget. When you book with Apple Leisure Group® Vacations, you can offer Uplift’s Pay Monthly payment plan option, based on the date your clients purchase their vacation. It’s a fast and easy way to turn their ideal vacation into a reality. 18

REWARDS AND RECOGNITION PROGRAMS: WE’RE MAKING WAVES. Say hello to WAVES™, Apple Leisure Group® Vacations’ new rewards program. Earn points on bookings made through every brand from Apple Leisure Group® Vacations and collect your rewards through your VAX account. ALGV also recognizes agents making waves in the industry with WAVEMAKER™, our tiered agent recognition program. Agents can become top earners throughout the year to earn special benefits starting 2021, from exclusive promotions, FAM trip discounted rates, and up to 300,000 bonus reward points. With benefits like the virtual Visa® and virtual mall, your points are redeemable to use anywhere online that Visa credit cards are accepted. Or you can redeem your points towards the vacation of your dreams, unlocking airfare and hotel stays around the world. TAKE ADVANTAGE OF OUR NEW REWARDS PROGRAM ACROSS ALL ALGV BRANDS. USING THE VIRTUAL VISA WAVEMAKER™ RECOGNITION PERKS n W orks exactly like a physical credit card for online Become a top agent and earn big rewards: n U p to 300,000 bonus rewards program points purchases—including travel n F AM trip discounted rates n U sable with any online retailer that accepts Visa— n E lite Customer Service: phone line and email n M arketing support & collateral you will not be limited to virtual mall storefronts n E xclusive promotions & more! n C onvert points to dollar-value currency effortlessly TRAVEL REWARDS and in real-time Use your points to book n C onvert a minimum of 7,935 points on a slider for total your travel including: n H otel stays customization and a visual snapshot of your points balance n S eats on Exclusive Nonstop n S upplement your rewards with your personal method of Vacation Flights payment to purchase anything you want n V AX air credit n P refer to shop in store? Sync your virtual card with n A nd more! Apple Pay, Google Pay, and Samsung Pay SHOPPING THE VIRTUAL MALL n S hop for name brands at online national retailers n A ccess to entire stock of products sold by chosen retailer n E ligible for retailer loyalty programs For additional details on the rewards and recognition programs visit ALGVacations.com/Rewards 19

TIPS LOOK WHAT VAX CAN DO FOR YOU. VAX VacationAccess® is loaded with technology designed to make your job easier. Take a look at some of the features in VAX that make it the most popular booking platform in the industry. POPULAR FEATURES n Set your own commission – uncapped, flexible commission with ALG brands + the ability to increase commission yourself n Seat assignments – ability to select seat assignments both at time of booking and with an existing reservation n M ultiple payment options – choose from three final payment options when you book at least 46 days prior to departure n B randed email templates – add a logo for your agency or for specific agents to display on sales emails, offers, promotions, e-itineraries, e-confirmations and travel itineraries n C lient self-payment options – send your clients a payment request allowing them to apply payment to a reservation n C ompare & duplicate itineraries – quickly compare up to three itineraries side-by-side in VAX + duplicate the ones you like. n M ulti-Destination itineraries – for those who want to travel to more than one region, stay in different hotels in the same destination, or book a hotel stay before and/or after a cruise. n E xclusive Nonstop Vacation Flights – convenient Charter Destination Search feature allows you to quickly view and book flights to some of your favorite destinations. n Email Sales Tool – send clients multiple hotel, features, or car options in one itinerary n S hop by schedule – confirm specific classes of service or when your customers’ schedule matters more than price. MANAGE YOUR ALG RESERVATIONS IN VAX. Want to take your clients’ dream vacation a step further? There are plenty of modifications you can do yourself. VAX IS MORE DO-IT-YOURSELF THAN YOU THINK n A dd features and transfers – any time prior to departure. n A dd, change or upgrade a component – modify air, hotel, car, or feature components within your clients’ confirmed itinerary. n Apply payments – on up to 10 different credit cards by choosing the Number of Payments from the drop-down list. n A dd special service requests – include special dietary requirements, wheelchair assistance, and room requests. n C hange passenger information – name, gender, and date of birth. n V iew and export booking reports – build a report of all your previously booked reservations, including multi-party itineraries. n S ubmit a refund request – through the refund request link in every reservation. n G roup dashboards – a home base for you to manage your contracted group’s inventory, payments, bookings, and commissions. n A dd flight information for transfers – so your DMC knows when to arrive for pick-up/drop-off. n R esend a travel itinerary – to either the original email address or to a new email address. Visit ALGVacations.com/training to learn more. Tours operated by Apple Leisure Group® Vacations. Certain restrictions may apply and these programs are subject to change without notice. Current as of 08/15/19. Not responsible for errors or omissions in the publication of this brochure. Apple Leisure Group® and Apple Leisure Group® Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Leisure Group® or Apple Leisure Group® Vacations. CST #2139014-20. 32778