September_October_2016

September/October 2016 ADAA/ACD Best Office Contest Oak Park Dental Group; Chicago, Illinois by Jennifer Pierce Family HealthCare Dental; Fargo, North Dakota by Tyler Winter Dentistry for Children and Adolescents; St. Louis, Missouri by Anita Weir and Samantha Stoehr Morgan Dentistry; Waxahachie, Texas by Brooksie McNutt Northridge Dental Group; Northridge, California by Kristy S. Borquez, CDA, RDAEF Mallais Dental, PLLC; Essexville, Michigan by Barbara Gurnee and Heather Hughes Red Hill Dental Office; Red Hill, Pennsylvania by Debra Orr, Jen Johnson, Joy Jtarks, Kelly Wesner, Carol Bracalente

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September/October 2016 Volume 85. NO. 5 ADAA President Virginia Cairrao, CDA, FADAA Executive Director John E. Kasper, PhD, CAE Interim Managing Editor John E. Kasper, PhD, CAE 877-874-3785 Advertising Sales Manager John E. Kasper, Jr. 877-874-3785 X228 Editorial Review Board Pat Pearson, AS, CDA Sharon K. Dickinson, CDA, CDPMA, RDA Mary Govoni, CDA, RDH David F. Halpern, DMD, FAGD Natalie Kaweckyj, BA, CDA, CDPMA, COA, COMSA, CPFDA, LDARF, MADAA Linda Kihs, CDA, EFDA, MADAA Linda L. Miles, CSP, CMC John Molinari, PhD Rhonda R. Savage, DDS The Dental Assistant Journal 140 N. Bloomingdale Rd. • Bloomingdale IL 60108-1017 General inquiries 877-874-3785 • fax 630-351-8490 e-mail: [email protected] • www.adaausa.org To obtain a copy of our Writer’s Submission Guidelines or the Editorial Calendar, please go to the ADAA website, www.adaausa.org. Copyright 2016 by the American Dental Assistants Association. Reproduction in whole or in part without permission is prohibited. DISCLAIMER: “Authors and advertisers are solely responsible for the accuracy of any and all material provided to The Dental Assistant. Authors and advertisers are also solely responsible for checking that any and all material relevant to dental care in a clinical setting meets OSAP standards. The information and opinions expressed or implied in articles and advertisements that appear in The Dental Assistant are strictly those of the authors and advertisers. They do not necessarily represent the opinion, position or official policies of the American Dental Assistants Association.”

FEATURES ADAA/ACD Best Office Contest Submissions 6 Introduction 7 Oak Park Dental Group; Chicago, Illinois by Jennifer Pierce 21 Family HealthCare Dental; Fargo, North Dakota by Tyler Winter 16 Dentistry for Children and Adolescents; St. Louis, Missouri by Anita Weir and Samantha Stoehr 19 Morgan Dentistry; Waxahachie, Texas by Brooksie McNutt 23 Northridge Dental Group; Northridge, California by Kristy S. Borquez, CDA, RDAEF 26 Mallais Dental, PLLC; Essexville, Michigan by Barbara Gurnee and Heather Hughes 29 Red Hill Dental Office; Red Hill, Pennsylvania by Debra Orr, Jen Johnson, Joy Starks, Kelly Wesner and Carol Bracalente DEPARTMENTS 4 Editor’s Desk 32 Press Releases 5 President’s Page 40 Trustee News The Dental Assistant (lSSN-1088-3886) is published bi-monthly (every other month). Non-member subscriptions are $30. Allow 6-8 weeks for subscription entry. Publisher is the American Dental Assistants Association, 140 N. Bloomingdale Rd.; Bloomingdale, IL 60108-1017

Together, We Help Health Happen Now in its 12th year, Henry Schein’s “Practice Pink” to expand access to care for at-risk and underserved program has raised over $1.2 million in the fight against populations globally. HSCF carries out its mission breast cancer and ALL cancers–thanks to your support! by supporting nonprofit organizations, institutions, Let’s keep the momentum going in 2016! From and communities dedicated to increasing wellness, September through December, proceeds from the sale prevention, treatment, and education. An important of products included in our Practice Pink flyer will be part of this work is providing support for cancer donated to the Henry Schein Cares Foundation (HSCF) patients and their families. Please team up again to support the battle against cancer. The HSCF works with Henry Schein in “Helping Health Happen .” ® 16DS4145 LOOK For our TM Practice Pink Flyer online at: www.henryscheindental.com/practicepink MAKING A Together, We’re Helping Health Happen! DIFFERENCE TM September 5–December 23, 2016 The Henry Schein Cares Foundation is a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code of 1986, as amended. Contributions are tax-deductible as provided by law. GLOBAL CORPORATE SOCIAL RESPONSIBILITY PROGRAM © 2016 Henry Schein, Inc. No copying without permission. Not responsible for typographical errors. 3393 16DM3393_DAJ_SEPTPINK.indd 1 9/1/16 9:55 AM

EDITOR’S DESK John E. Kasper, PhD, CAE Interim Managing Editor The Dental Assistant Journal Welcome to the September/October 2016 issues of the Dental Assistant Journal. The theme of this issue is what it takes to be the best dental office in America. The American Dental Assistants Association (ADAA), in conjunction with the American College of Dentists (ACD), recently sponsored a contest ask- ing ADAA members “Why is your office the best one to work in?” Specifically, ADAA members were asked to include answers to the following questions in the contest submissions: • What makes your office stand out from other dental offices around you? • What is unique about your office? • What do you think is the secret to a well-run office? • How does the office function as a team? • Does everyone have a chance to contribute? • Is patient care and satisfaction a paramount value? • Name one thing your patients will say they love about your practice. • What does your practice do to create great patient relations? • Are there opportunities for education and advancement? Entries were accepted from any office that had an active ADAA member, and multiple authors for the submission (the whole office) were encouraged. Instead of talking about well-run offices on her President’s Page, ADAA President Virginia Cairrao talks about well managed and balanced lives. She suggests that to achieve a well-managed and balanced life, we need to address five key areas, namely core values, finances, health, dreams for the future, and time management. ADAA Trustees provide updates on what is going on in their districts in the Trustee Reports section. Finally, we present Press Releases for further information about new developments in the field and in the profes- sion. We hope you enjoy the September/October edition of the Dental Assistant Journal. Welcome to Fall, 2016! PG 4 The Dental Assistant September/October 2016

PRESIDENT’S PAGE Virginia Cairrao, CDA, FADAA President 2016-2017 American Dental Assistants Association How Do You Use Your 24? Do you ever say aloud or think to yourself, “I don’t have time for that.” That phrase is a pet peeve of mine, so I made a conscious decision some time ago never to use it. My belief is that we make time for what we want to have time for. It’s a matter of priorities: the things we make time for are our priorities. Of course, some time is necessary for life’s essentials such as work, eating, and sleeping. If we make time for the necessities as well as our priorities, we should have lives that are well-managed and balanced. But do we? What is a well-managed and balanced life anyway? Searching the Internet reveals hundreds of definitions and de- scriptions. To achieve a well-managed and balanced life addressing five key areas is necessary: • core values, • finances, • health, • dreams for the future, and • time management. Core values are what we care about the most, such as family and friends, and grow out of the morals and charac- ter we develop through faith, ethics, and society. Questions we might ask ourselves are do we feel good about the amount of time spent with family and friends? Is it important to help those less fortunate than ourselves? Could we spend less time with friends and more time volunteering? Or more time with aging parents? Finances include the hours you spend at work each day or week. What do you earn and what do you spend? Do you save for retirement or for a vacation? Do you have some “mad” money put aside just for fun, or are you spend- ing more time at work and enjoying it less? Are other areas starting to suffer? This is not the time to take your health for granted. Do you take time to eat healthy food? Do you read or play games to nourish your mind? Do you exercise? How is your attitude? Do you laugh every day? Do you have dreams for the future? Do you work day-to-day or are you striving toward a specific goal? Do you spend time on hobbies that give you fulfillment? Now take a look at how you divvy up your 24. How do you spend your time each day? Would you be happier or more productive making some changes? Make a list of priorities putting the urgent or more difficult ones at the top of the list. Use your most productive time of day to accomplish your more difficult tasks. Could you delegate some tasks to others? Can you de-stress by spending some time reading, listening to music, or crafting at the end of your day? It takes practice to create a well-balanced life, and practice to manage time wisely. People who lead well-balanced lives and manage their time well have positive attitudes, are able to accomplish more. They feel better about them- selves and feel less stressed. Anna Robertson Brown Lindsay urges us to “Be wise in the use of time. The question in life is not, “how much time do we have?”. The question is, “what shall we do with it?”. September/October 2016 The Dental Assistant PG 5

ADAA/ACD BEST OFFICE CONTEST The American Dental Assistants Association (ADAA), in conjunction with the American College of Dentists (ACD), recently sponsored a contest asking ADAA members “Why is your office the best one to work in?” Specifically, ADAA members were asked to include answers to the following questions in the contest submissions: • What makes your office stand out from other dental offices around you? • What is unique about your office? • What do you think is the secret to a well-run office? • How does the office function as a team? • Does everyone have a chance to contribute? • Is patient care and satisfaction a paramount value? • Name one thing your patients will say they love about your practice. • What does your practice do to create great patient relations? • Are there opportunities for education and advancement? Entries were accepted from any office that had an active ADAA member, and multiple authors for the submission (the whole office) were encouraged. There were many entries from across the country. The following articles represent a sample of those submissions. We will present more in the next edition of the Dental Assistant. As you can see in the following articles, there are many things that can make a dental office a great place to work. Perhaps your dental office is one of them! PG 6 The Dental Assistant September/October 2016

Oak Park Dental Group Chicago, Illinois Submitter: Jennifer Pierce Participants: Doctor Megan Vouziers; Manager Antoinette; Hygienist Connie Denk; Hygienist Piotr Kurzyna; Lead Dental Assistant Iris Felix; Dental Assistant Mario; Dental Assistant Rohan Moohindroo; Traveling Specialist assistant Amanda Merlini. A majority of the time, when people talk about the Dental stands out exactly because of our family-like dentist you hear things like “I hate the dentist,” “I’ve had environment. the worst experience ever,” or “the sight of needles and drills terrifies me!” Moreover, Hygienist Piotr believes our office stands out because our dental team is diverse. Our diversity Here at Oak Park Dental Group our mission is to allows us to think and relate better to the diversity change that language by breaking down those which comes from our visiting patients. From the team barriers, providing the utmost care for your smile, and statements above, we can visibly see the truth in why surrounding our patients with a serene atmosphere. we know Oak Park Dental externally and internally Oak Park Dental Group has been in business for 37 coruscates differently than other dental offices. years and for the past three years has been a sister office of the network Chicagoland Smile Group. Our office keeps the art of being unique at our finger tips. To be an exceptional office, you must singularly Oak Park Dental Group values respect, quality, be involved, aware, and proactive. Oak Park Dental teamwork, professionalism, and growth. Those facets Group cuts a dosage of precisely that every day. Our keep our team grounded. When a dental office mainstream office is unique with being social media lives by these values, without a doubt the office will savvy. We consistently post on our very own Oak Park automatically stand out. Dental Group Facebook page. We always post fun, humorous, and informational facts. Our team even Dr. Megan Vouziers believes our office stands out posts engaging team photos and exclusive educational because it is a multidisciplinary office that allows videos created in the office. patients to have complete comprehensive care. Patients can see a multitude of general dentists and Furthermore, contributing and representing ourselves in specialist to create patient convenience as well as ease positive causes, holidays, and in our community makes anxiety. Dental Assistant Jennifer recalls an extremely our office incomparable. Dental Assistant Jennifer troubled patient who had to get a tooth extracted. The remembers when our whole office wore pink to embody patient was absolutely thankful and relieved when she “wear it pink;” a compassionate awareness program for did not have to deal with a referral. As a result of this breast cancer. multidisciplinary approach, patients can have all their care provided in one office, and this creates comfort, and ultimately leads to happy patients. Manager Antoinette and Hygienist Connie add that “Our office stands out because our staff believes in going above and beyond patient care.” The times when we take emergency patients or the patient who was running late, and even staying past office hours to get the procedure done properly, are all examples of going above and beyond just patient care. Dental Assistant Rohan believes our office shines because our staff is genuinely interested in each other’s lives and the lives of the patients. He states Oak Park September/October 2016 The Dental Assistant PG 7

Manager Antoinette and Hygienist Connie are like-minded team members. They believes it’s our staff and employee diversity that contribute to our uniqueness. They both trust our team talents and ability to care for each patient individually. Mr. Rohan states that our office is unique in that we are able to provide the personal touch of a private practice while offering the best in dental care with the resources that come with being a part of a group network. Hygienist Piotr believes what makes us a unique dental office is the office chemistry. He believes patients and office visitors can pick up on the positive free flowing chemistry that occurs in our office. Without portraying uniqueness you can create a dull, individualistic, and tiresome environment. Oak Park Dental Group solely strives on being innovative, acclimating to change, and being remarkable in every step of the way. There is more than one secret to a well-run office. At Oak Park Dental Group there is no mystery to our secret formula. We mix in a little bit of leadership, brilliant management skills, teamwork, communication, and most important a single focal point of outstanding patient care. Our team demonstrates all of these intangibles. A strong team approach with great leadership and a goal to concentrate on the best patient care is Dr. Vouziers’ motto. Dental Assistant Rohan states “A well-run office is one where everyone is there to respect each other, and being exceptional in their duties.” Hygienist Connie, who has been with the practice for 30 years, indicates that when everyone is on the same page, a successfully running office is the result. Hygienist Piotr believes that the secret to a tranquilly functioning office is harmony. When orchestras play, every single musician is in sync with one another to deliver an unforgettable symphony. This analogy works for a dental office. Working with people with whom you do not coexist well cannot and will not generate harmony. This can regrettably be seen by other co-workers, new visiting patients, or regular office visitors. Running an office well takes a combination of the above attributes. Oak Park Dental entirely intertwines all these elements in one to assemble a well-run office. It is extremely powerful when there is selflessness in the work place and an understanding that when the team wins, we all win. Our staff functions as a team in several ways. Physically, every morning we huddle as a team before the start of the work day. We go over our daily numbers, schedule, and any schedule concerns. In addition, we always end with two constructive inducements. First, we recognize, highlight and point out an action a team member did the previous day. Second, we read a daily quote from our hand-made quote box filled with only team inspired quotes. These type of activities keeps our team motivated, while The people in the “There is no I in Team” picture, starting with woman holding box to right and looping to the back with the women grey shirt: also giving our team something to look forward to. Dr. Megan Vouziers, holding the box; Manager Antoinette Thompson with According to Manager Antoinette, we are more than a pink flower shirt; Hygienist Piotr Kurzyna; Dental Assistant Jennifer Pierce team, we are a family. This is how we function as a team with grey shirt; Dental Assistant Iris Felix; Dental Assistant Mario Sanchez, emotionally and expressively. When you are family you Head Band; Front Desk Angie Naal; and Front Desk Niki Thomas. PG 8 The Dental Assistant September/October 2016

are comfortable, loving, and thoughtful to each sibling. very artistically inventive, motivated, and competitive, mentions how cool it was to be a winner that day. Iris For instance, our team always celebrates birthdays. also states how she couldn’t imagine any other offices Purchasing a card we all sign and a cake illustrates the being intimately involved quite like Oak Park Dental love our staff holds. Group. Positive incentives like this help mold and shape our team as well as getting to know all aspects of each other’s character. Possessing team-oriented traits showcases the best in every player. Most certainly, contribution of each dental team member is a necessity in a successful office. Hygienist Piotr suggests that office visits can get overwhelming with patient after patient, which requires the dental team to work together in completion of the tasks required for an efficient and friendly visit. Contribution and team function can go hand-in-hand. Patients have to rely on different team members performing tasks during every dental visit. At each step, each member has a responsibility to perform for the overall complete dental health care of the patient. A dental visit is a piece-by-piece progress, which consists of Dental Assistant Mario says that every team member each team member contributing in order to make each knowing their role in their job, and doing it efficiently appointment run smoothly and positively. and correctly, is a great example of teamwork. Dental Assistant Rohan adds “Yes, everyone has a Connie, our hygienist, expresses that everyone in our chance to contribute, and this is integral to a well-run practice pitches in wherever it’s needed. For example, office. Everyone must have a role that is important to when a dental assistant sees one of the hygienists the success of the office every day.” At our practice falling behind, we actively analyze and aid the situation. each team member knows their role, even switches Whether it is finishing up the patient with a coronal roles, and at the same time setting aside egos for the polish, taking x-rays, or turning over a room, the dental sake of teamwork. For example, our manager may step assistant is there. in and turn over a dirty room or seat a patient if she notices we are running behind. Or a dental assistant Trust and respect are key in an optimally functioning may step up and answer the phone if one sees the front team. Trust comes with accountability on each desk is busy. Also, everyone has a chance to contribute individual’s part and a willingness to always do better. thoughts, concerns, and questions, whether it occurs at Respect is more than a word, it is an action. When you our morning huddles, monthly staff meetings, or even have respect for your co-workers, you are courteous in through work emails. Contribution is fundamental for everything you do and say. every team member in any operation. Here at Oak Park Dental, every team Our team always interacts member offers value in our office. and promotes enticements to expose our inner competitive Patient care and satisfaction are number sides. Chicagoland Smile one and unquestionably a paramount Group regularly has in-office value. We would not be in business competitions. Specifically at our without our patients, upon which all office, our team competed for our team members agree. Manager best Halloween costume. The Antoinette specifically states “Yes, patient winner would receive a $50 gift care and satisfaction is a paramount card to target. Ms. Iris, who is value. We would not be as successful if September/October 2016 The Dental Assistant PG 9

patient care was not our paramount value. We understand we are a business; however, we also believe that if we are providing phenomenal patient care, the profits will take care of themselves.” Dental Assistant Rohan proclaims “Patient care and satisfaction is at the forefront of each staff member’s mind, each and every day. If everyone is working towards this singular goal then all other expectations should fall in line.” Every Oak Park Dental employee compassionately feels patients are a priority and every patient’s opinion matters. Hygienist Piotr acclaims “Each dental office, if successful, has become successful because they have optimized satisfaction within and for their patients. Dental benefits allow patients to travel and visit any office they wish. Dental visits are proven to be the most dreaded health visits in the entire health industry. Fulfillment in our office must be met for the patient to continue to return and remain a patient at Oak Park Dental Group.” Patient care is such a paramount value that we extend our care to non-patients once a year. Every year Chicagoland Smile Group has a free dental day within our 5 networks around Christmas. Oak Park Dental Group is proud to be a part of such abundant altruism every year. This demonstrates our empathy, impact, and philanthropy as a dental office in our community. When an office can live up to supreme patient care and dominate in consumer satisfaction, that is priceless. See Image “altruism”. One thing patients say they love about our practice is that the caring attitude in the office is universal. Dr. Vouziers truly believes this and states “It’s our caring and empathetic staff from a warm and welcoming front desk to our calming and friendly hygienists and assistants. With competent and caring doctors, patients know they can trust us.” Our patients rave about our personal touch. Antoinette mentions how our office runs promotions that include our patients which patients always can appreciate and love. Dental Assistant Jennifer states “These are some of the common things I have heard from patients who love our office. They admire how the office resembles a spa, they love the friendly text reminders of their appointments, and love our staff.” Receiving common remarks like the above helps you realize the tiny perks your office has. Lead Assistant Iris mentions that patients choose our office because they love reading our Google reviews and like our high ratings. Having high ratings is a bonus, especially living in a society where internet exists. PG 10 The Dental Assistant September/October 2016

Furthermore, Rohan states “Patients love our ability to make them feel comfortable whether it is watching TV to get their mind off of procedures or wearing head phones to listen to music to block out sound. In turn, receiving painless and comfortable treatments keeps our patients pleased.” Our practice is addicted to consistently creating an everlasting experience of quality care and showing patients they are top priority. To have great patient relations you must have a great team. We create great patient relations by genuinely getting to know each patient and remaining involved with patients’ lives and the community. Piotr suggests that patient relations are different from patient-to-patient, just as each person is different in their personalities and needs, and it is important to recognize those differences and address patient relations in a way that makes sense to the patient. This type of mentality is step one when trying to assist, bond, and relate to the visiting patients. Dr. Vouziers voices how our office is great with follow-up calls on patient care, checking how they’re feeling, and doing post procedures. Actions like those indicate our team conviction, assurance, and profound upkeep. Hygienist Connie reflects on how Chicagoland Smile Group prioritizes great patient relations by hiring employees with great people skills, which also results in having such a great team. Every team member, at one point of a dental visit, has alone time with our visiting patients. At that time the opportunity of companionship, learning, and gaining trust come into play. At Oak Park Dental Group we know the little things count and we give our best with demonstrating that in every patient visit. Our hygienists especially share one of the key pieces of our patient relations. Their knowledge and affability is significant before they hand out every single goody bag. There are many opportunities for education and advancement. Continuing education is offered and required as a part of Chicagoland Smile Group. All offices frequently come together for team building and educational presentations to enhance our knowledge in the dental field. Our practice has a “lunch and learn” practically every month. As Chicagoland Smile Group grows more networks, there will continually be more and more opportunities for everyone. For example, Manager Antoinette expressed we have one person that has been with our company since April this year and has already been promoted. The network Chicagoland Smile Group also gives every employee opportunities for educational advancement in the dental field by offering payment for any continued education classes in the dental field. For example, Dental Assistant Jennifer was very pertinacious in getting her coronal polishing/sealant certification and was very effusive when she received it. Oak Park Dental Group recognized that and when she reached out to leadership they acted on it. Founder and President Dr. Roshan sponsored all costs. That is what working for a great company is all about, through receiving promotions, limitless opportunities, consuming benefits, and gaining knowledge. Those tangibles are the prescription to obtaining a preeminent dental office. September/October 2016 The Dental Assistant PG 11

Family HealthCare Dental Fargo, North Dakota Submitter: Tyler Winter One of my first patients at Family HealthCare was an individual who worked in the Bakken oil field in western North Dakota. The patient told us they were a family of five - the two parents and three children. The patient was working away from home while the patient’s spouse worked as a server at a café in their hometown. As I was going to take an x-ray, the patient became reluctant to let us conduct an examination. The person then covered his mouth with their hand and told us a story about how he had gone to another dental office. The patient told us how he had felt like the staff at the other office had been “grossed out” by the patient’s mouth and the patient could hear the staff talking about him in another room. The person said, “I am ashamed to show you my mouth. It has been years since I had dental work done. We don’t have dental insurance. All of our extra money is going to our kids’ dental work. One of our daughters has braces, the other one needs to have some teeth removed. … Our kids come first.” We responded by telling the patient that we are here to help regardless of circumstance and we are a judgement- free zone. Our priority is providing everyone the best possible dental care. This story is one of many that tell about the work that Family HealthCare Dental does on a daily basis. As a Federally Qualified Health Center (FQHC), we provide primary medical, dental, and prescription services to patients who may have nowhere else to go. We help the most vulnerable members of our society and those whose dental care is often overlooked, especially those who may be experiencing a gap in our social safety nets. Everyone is welcome at Family HealthCare, and this is why Family HealthCare is the best dental office. Family HealthCare stands out from other dental offices in our area because it is an FQHC, and it is the only Homeless Health provider in North Dakota and western Minnesota. Family HealthCare is based in Fargo, North Dakota and provides services to the Fargo-Moorhead metropolitan area through satellite locations in West Fargo, North Dakota, and Moorhead, Minnesota. To support its role as an FQHC, Family HealthCare’s mission statement is, “To provide affordable, quality healthcare for every person.” Family HealthCare is a comprehensive medical home that provides primary medical care, immunizations, well-child services, reproductive health services, chronic disease management, behavioral health, and, since 1995, it has been giving patients something to smile about – literally - when it expanded into dental services. These services are provided regardless of age, nationality, or ability to pay. Family HealthCare began in 1990 when the Salvation Army opened a homeless health clinic. By 1994, demand had grown and the Salvation Army’s homeless health clinic became a full-service community health clinic known as Family Healthcare Center (which became Family HealthCare in 2012). Family HealthCare first housed a dental clinic in Fargo, North Dakota. It became apparent that additional dental space would be needed. Shortly thereafter, a second location opened in Moorhead, Minnesota. The Moorhead clinic is located in the Clay County Family Service Center. It has seven operatories, two full-time dentists, 4 dental assistants, and two hygienists. The Fargo dental clinic is located in the historic Pence Automotive building and has seven operatories (with plans to add an eighth this fall), three full-time dentists, two part-time dentists, six dental assistants, and three hygienists. Both clinics are able to utilize modern electronic dental records, digital x-rays, and laboratory services. Patients, regardless of their circumstances, are able to access dental care and services that are otherwise unavailable to them. Family HealthCare stands out from other dental offices because Family HealthCare Dental Fargo, North Dakota location. Courtesy: Family we are mission-driven. We live our mission to provide affordable HealthCare PG 12 The Dental Assistant September/October 2016

Family HealthCare Dental Fargo, North Dakota and quality dental care to everyone through a variety of means. In addition to traditional dental insurance, we also accept medical assistance. This enables us to provide a dental home to people who may otherwise have trouble finding a provider that accepts their insurance program. We often see individuals who receive services in group home or individual standardized living arrangement settings who may have been turned away from other dental providers. For example, one individual we see has trouble managing appointments due to the person’s diagnosis and has had too many missed appointments with other providers that accept medical assistance. We have been able to provide this person regular dental care for the past two years by working directly with his home support service provider to coordinate appointments. It is doubly important that people in this circumstance have a dental provider dedicated to their care. For others who are without insurance options, we have an Access Plan that helps individuals and families receive dental care. Household size and income are used to determine the patient’s responsibility on a sliding scale. Most services are eligible for the Access Plan; however, if the patient needs some services that will not be covered, we make sure to notify the patient in advance and help them find additional resources to receive the care they need by meeting with one of our Health Insurance Navigators. The navigator, part of the Affordable Care Act, can help the patient find insurance, work out a payment plan, or other options that may apply. We want our patients to have a positive dental experience. A positive dental experience is where the patient leaves our clinic feeling satisfied, knowing that we took the time to help them understand why their oral health is an important part of their total well-being. We can do that by being true to our mission statement, providing the services mentioned above, and by building relationships with our patients whether it be by being their dental home, or by providing compassion, like to the individual from the introduction. Our patients can leave our clinic by knowing that our dental team is knowledgeable and is able to help them with their oral health needs; especially by empowering our patients to improve their own oral health. We encourage questions and provide our patients with oral health education through interpreters (11 languages, including American Sign Language, are available at no cost to the patient through eight Firgure 2. Jordan Bachman, CDA, RDA, LDA, and pediatric patient. in-house interpreters or Language Line), educational videos and Courtesy: Family HealthCare brochures, cultural sensitivity, and dialogue with our providers. The secret to a well-run office is communication. Communication is an interactive process in which we are the senders of messages and we can be thought of as having authority based on our knowledge. Our patients look to us to help them understand what is going on during their visits and procedures, as well as to provide them with the knowledge they need to successfully manage their oral health. However, it is not as simple as just telling a patient something and supposing they will understand and make use of the information. We have to make sure our messages are effectively communicated through our behaviors and by being aware of the noise that interferes with what we are trying to communicate. Such noise can be a person being distracted by the sound of the drill in the room next to them, to anxiety for the procedure, to something that is occupying their thoughts. For example, we need to notice if there is a potential language barrier. Someone may say they are comfortable with English, when they really mean they have better comprehension of written instead of spoken English. By being aware of these kinds of things, we can make sure we are providing our patients information in a way that will have the most impact for them. This noise concept is especially important when communicating within the dental team. We take steps to ensure everyone is on the same page by completing a timeout prior to procedures. We ensure it is the right patient, right September/October2016 The Dental Assistant PG 13

procedure, and right area/tooth. At Family HealthCare, the dental assistant plays a most critical role. From the moment the patient gets called back for their visit or procedure, the dental assistant is the one person who is with the patient the entire time. We walk the patient back to the operatory, we go over the patient’s medical history and document other relevant data, update anything that needs updating in the electronic record, and discuss what is going to happen during that day’s visit. From there, we communicate to the dentist what the patient’s concerns are (including any anxiety or other issues that may have arisen). We communicate throughout the procedure, and when it is completed, it again turns to the dental assistant to tie everything together by recapping the day’s events, answering the patient’s questions and concerns, and scheduling any follow-up that needs to be done. We also discuss what will happen at any future visits at that time. This is something unique to Family HealthCare: the dental assistant is the patient’s advocate and companion - we help them navigate what can be a convoluted process. The communication concept is key to how Family HealthCare functions as a team. If the patient is “A” and the dentist is “C”, the dental assistant is “B.” Without “B”, one cannot get to “C.” We are the cog in a well-oiled machine. Without dental assistants helping coordinate care, things can fall apart quickly. Dental assistants act as the dentist’s co-pilot by knowing what the dentist needs before the dentist knows what is needed and by maintaining situational awareness during a procedure. A good relationship with the provider and clear communication is essential. A dentist may turn to us and ask, “Okay, where am I at?” We help the dentist by coordinating which room is up next, facilitating an understanding of what the patient’s concern is and what the patient expects of their visit, and helping ensure that the right procedure is being done on the right person. Family HealthCare is not only booked with scheduled appointments, but we also accept walk-ins. It is critical that we are all communicating at all times. We have regular dental staff meetings and a frequent contact with our appropriate leads. This helps ensure each dental team member is on the same page and is working up to his/her full potential. Every person has the opportunity to participate in our clinic - patients included! As an FQHC, Family HealthCare is governed by a volunteer Board of Directors on which over half of the Board is made up of actual patients. Board members have diverse backgrounds in fields like community leadership, business, finance, healthcare, and academia. Employees participate in our clinic through engagement with our administration. Our Chief Executive Officer, Chief Operating Officer, and Chief Financial Officer have a monthly coffee klatch that is open to all staff. Here, staff are welcome to visit with Family HealthCare’s leadership and exchange information. Leadership is dedicated to their open door policy and provides multiple channels for communication and participation. The strong representation of patients on our Board demonstrates that patient care and satisfaction is a paramount value. While Board representation furthers our mission statement and dedication to patient care and satisfaction, we take additional steps in this pursuit. We gather data concerning patient satisfaction via a written survey instrument, telephone conversations, and in-person engagement. These data help management determine program goals and process improvements. Board representation, data gathering, community engagement, and maintaining trust help us build and maintain good customer relations. As a dental practice that strives to be a dental home to those in underserved populations, we really get to know the individuals that come to us for dental care, and this is one thing patients report loving about our practice. We take the time to engage our patients, or if they have support staff with them, work with their staff to better serve the patient. We get to know the individual’s preferences and fears. Patients report that they have been impressed by our staff’s ability to recall details about the people we serve. A hygienist was recently cleaning a patient’s teeth and visited with the individual about them moving into their own apartment and getting a Batman blanket once they moved - something that the patient had indicated they wanted to do at an appointment six months prior. This helps patients feel valued, at ease, and involved in their care. Family HeathCare values education and career advancement. Each year, employees work to complete their continuing dental education requirements. Family HealthCare provides staff with a continuing education allowance that helps cover the costs related to continuing education. Our dedication to education and advancement means PG 14 The Dental Assistant September/October 2016

that we can learn something new and then teach something new to our fellow employees and to our patients. Currently, I am pursuing Community Dental Health Coordinator (CDHC) through Rio Salado College. This will enable me to help Family HealthCare reach out to communities that have trouble accessing dental care for reasons in addition to low income like language, education, culture, or place of abode. I will receive the additional training and education needed to develop community-based oral health programs, prioritize patient groups, provide preventative services, collect diagnostic data, and other related tasks. Family HealthCare supports this effort by providing encouragement, mentorship, supervision, and the ability to undertake a project-based internship. Family HealthCare fully believes that an employee’s will to learn and improve oneself via education is crucial to helping Family HealthCare meet the organization’s mission and our patients’ needs. Additionally, at any given time in our dental office, Family HealthCare is supporting dental education programs in the area by providing internships for dental assistants and hygienists. Students fulfill their internship requirements and leave with a better understanding and knowledge of what FQHC’s do and the critical role we play in our patients’ lives, in addition to the knowledge needed to fulfill their career goals. Every dental office has its own qualities, but I am very fortunate to work for Jill O’Keefe, RDH, demonstrating a procedure to an intern. Courtesy: Family HealthCare Family HealthCare. Family HealthCare is a unique organization dedicated to providing comprehensive medical and dental services to everyone, regardless of their ability to pay. We look to our mission in everything we do, whether it is helping our employees undertake career development, or providing compassionate care for people who may have nowhere else to go. I am grateful for the opportunity to help a diverse patient population and for the variety each day presents. Family HealthCare is the best dental office because every person matters. September/October 2016 The Dental Assistant PG 15

Dentistry for Children & Adolescents St. Louis, Missouri Submitter: Anita Weir Additional Authors: Samantha Stoehr Kids hate going to the dentist. This fact isn’t disputed; it’s a widely accepted truth that’s to the point of being cliché. Parents tend to dread the anxiety and drama of a dental cleaning and checkup, especially if they have more than one young child. However, there is a place in the St. Louis area where children can receive gentle, thorough dental care and actually be excited about it. They ask their parents when their next cleaning is, looking forward to it like a trip to grandma’s, or Easter. Parents can hardly believe it. They also can’t believe how easy it is on them, as well as their children. A family of five can get cleanings, x-rays, and examined by the doctor in under a half hour. Plus, if their appointment is at 10:00 a.m., all of their children will be in the chair by 10:02 a.m. This is just a sliver of what sets us apart at the pediatric dental offices of Drs. Appelbaum, Dill, Varble, and Wong. Along with our stellar customer service and attention to detail, we consistently bring patients back on time, get them in and out within their appointment time, and most importantly, we get the patients excited about their oral health. The way we interact with patients and parents is our main focus. We always make sure we put them and their concerns first. The doctors and staff are always willing to listen to any issue someone may have, and we do our best to work with them. If a child complains about the bright lights when we lay their chair back, a pair of animal print sunglasses is on its way. If a parent has a concern about x-rays or fluoride treatments, or the pros and cons of resin versus amalgam fillings, the doctors are right there to answer their questions and help them make an informed decision. They are upfront and honest, and the parents feel confident in trusting them. And the doctors make their opinions available at all times. One of our doctors is always on call, even on weekends, for dental emergencies. Calling the emergency line will not direct you to an answering machine or exchange service. It rings directly to their cell phones. From left to right, Murray Appelbaum, DMD; Andrew Dill, DMD; Amy Varble, DMD; and Michale Wong, DMD. If there is an issue at front office with scheduling or an unpaid balance, the kind and professional ladies that staff the front desk are eager to help. Even unpleasant situations and discussions are handled with finesse. We understand that no matter what the issue, everyone wants to be listened to, and we always exert extra effort to make the parents feel heard. Everything about the setup of our offices is designed with patients’ and parents’ best interests in mind. Both of our locations are set up as “open bay” offices. The chairs for the operatory are offset from the hygiene chairs, but there are no private rooms. Parents can always see their child and how they are doing. They are not only allowed, but also encouraged to accompany their child to the back office. They are able to sit next to their child or watch from the bench, whichever it takes to make the child (and parent) more comfortable. The open bay also works for us PG 16 The Dental Assistant September/October 2016

with nervous children. Kids do not want to go through the unknown alone. They can watch an older sibling or an- other patient get their teeth cleaned and see how easy it is. Patients as young as two years old frequently get in the chair for a full cleaning after watching an older sibling do the same. Our larger office setup and staff are ideal for accommodating larger families, too. We have enough staff on hand daily to get a family of five or six cleaned at the same time so that we are able to get even a large family in and out within thirty minutes - an often unheard-of feat! The language that we use also plays a huge part in our success as pediatric dentists. There is never a shortage of laughter in the office while we tell our patients to “open big like dinosaurs” while we “tickle your teeth”. The doctors elicit giggles with funny voices, actual tickles, songs, and jokes while children are in their care. Dr. Wong and Dr. Varble can often be heard singing songs from Frozen or “Wheels on the Bus”. Dr. Appelbaum and Dr. Dill employ funny voices, and the children find it hilarious when they count their teeth, “1, 2, 3, 7, 9, and 10!” One parent said that our doctors are “professional with the parents and appropriately silly with patients”. Even getting fillings done, teeth numbed, and extracted is a breeze in our office with our calming and relaxed demeanor and kid-friendly lan- guage. We don’t “give shots” in our office, we “spray sleepy juice”. We don’t “drill”, we “sparkle”, and “clean out the sugar bugs”. We don’t “pull” or “extract” teeth, we “hug” and “give wiggles”. We feel a great deal of pride and accom- plishment when we are able to coax a nervous child into doing something they are anxious about, and have them smiling when it’s over. Along with children and adolescents, we specialize in dental treatment for special needs patients. There are many patients in our office that, prior to seeing us, had felt as though they’d exhausted every resource, seeing family dentists and even other pediatric dentists in the area to no avail. They are thrilled upon finding our office and our methods of dealing with patients that need extra help. One parent sang our praises after being referred to sedation dentistry by several other dentists in the area, saying, “Dr. Dill and his very talented staff ACTUALLY know how to deal with and care for kids with difficult special needs”. Many families have been pleased that they can bring their children to our office, rather than deal with inconvenience and gravity of putting a child under sedation for a dental cleaning. Our excellent standards of customer service are continued from the back office to the ladies at the front desk. A smile greets parents when they walk in, where we are happy to assist with updating insurance information and can do so within minutes. At check out, we explain to parents exactly what they are being charged for, and go over treatment plans line by line. Accommodating your children’s busy schedules becomes a breeze when making appointments; our ladies are experts at it. Friendly voices answer the phone - not an automated system - and are ready to help with anything from billing questions to scheduling conflicts. If you need to make a call during your lunch hour, after work, or on a Saturday, someone will always answer the phone. Questions about the enigma that is your insurance company? Our front desk is happy to help, and has years of experience in dealing with insurance to help clear the fog. The way we communicate with our patients is only half of our secret to success. The other half is our team and the way we communicate with each other. In our practice, there is no such thing as “your patient” and “my patient”. Ev- ery child that walks through our doors is everyone’s responsibility. This creates an atmosphere of “we”, rather than “me” or “mine”. We collaborate on everything, from getting x-rays and doing cleanings, to assisting the assistant on the operatory side if necessary. It is truly a team effort, from the front office to the back. Every morning, the whole team participates in a morning huddle, where we go over our day and make sure that everyone is on board with how the day will run. We end on a note of encouragement and inspiration, ready to take on the day together. Also, we have a monthly staff meeting, where we talk about our accomplishments as a team and honor those that shined especially bright that month. The team atmosphere is bolstered by the fact that we are friends with our coworkers as well. There is a great sense of camaraderie between the staff, and it shines through to our customer service. We have great chemistry and are glad to come to work, which the patients can sense in our demeanor. It’s easy to greet everyone with a smile when you’ve just been laughing with your teammates. September/October 2016 The Dental Assistant PG 17

It’s not often that small children are excited to come to the dentist, but that is always a goal we hope to achieve. We purposely cultivate an environment to get them to enjoy their visits as much as possible; rather than just tolerate them. It begins in our waiting areas, which are designed to calm and distract. Our Creve Coeur office has an aviary, where anxiety melts away at the sight of the little birds. Our back office is clean and colorful, with inflatable prizes and the resident stuffed animals brightening up the corners. Seasonal decorations hang from the ceiling and walls regularly. Heading up to checkout is our prize box, an incentive that no child forgets. There is always a monthly contest going on as well, where children can enter to win prizes while their parents check out and schedule their next appointments. Don’t forget to pick up a coloring page on your way out of the door! Another added perk of our office is our affiliation with Varble Orthodontics. Having a talented orthodontist in the same office as their children’s dentist is a convenience that many parents in our practice greatly appreciate and take advantage of. We are able to coordinate with their office easily about scheduling appointments, sharing x-rays, and treatment recommendations. Also, their team environment meshes well with ours, and we have great chemistry with their staff as well. Opportunities for advancement in this practice are limited, but there are always chances to take on additional responsibilities and train new employees. The practice also offers webinars and seminars to keep our customer service skills honed. Our manager attends conferences to network with other offices and is always looking for ways to improve our team. Guest speakers are often invited to our monthly staff meetings to introduce the staff and doctors to new and innovative products. The doctors keep their dentistry skills sharp by taking continuing educa- tion courses and reading articles about the latest materials and techniques to better care for their patients. They encourage the team mentality off the floor as well, and anytime an assistant has an idea to better the practice, it is welcomed and carefully considered by the doctors and management. It’s not polite to discuss finances, but it would be a disservice to not cover the financial philosophy of this prac- tice. The doctors always put the patients first. Any product that we sell in our office, from electric toothbrushes and whitening strips to prescription toothpaste and orthodontic flossers, is sold at our cost. We want to offer our patients the best products for maintaining their dental health at home and don’t feel we should profit from that. Ni- trous oxide is provided to our patients at no cost to them. We have negotiated with many insurance companies to become in-network with them, for the convenience of our patients. One of the doctors always tells the story about when he was interviewing at practices in the area. Every one of them talked dollar amounts and bottom lines. This practice was the only one that talked about caring for the patients and putting them first. The doctors continue this philosophy into our day-to-day work, and will do their best to work with patients without insurance, or a high-un- paid balance. The care always comes first. Our communication skills, special training, excellent doctors, and team atmosphere are the keys we use to care for our patients through their childhood and adolescence. We build relationships with them, by getting to know them while we take care of them. Parents frequently ask jokingly if they can come to us for their dental care as well, and dread the day when their child ages out of the practice. It is entertaining to find in the chart of a teenage patient that they were upset for their first visit, or a picture they drew for the doctor when they were five years old. It is evident that these doctors truly care for their patients, and vice versa. Dr. Appelbaum has been caring for children and practicing dentistry for over thirty-two years. Now, some of his first patients are bringing in their own children, having enjoyed the care they received so much as children. It is a sincere compliment and great honor to be trusted with a second generation of patients. PG 18 The Dental Assistant September/October 2016

Morgan Dentistry Waxahachie, Texas Submitter: Brooksie McNutt I started in the Dental Assisting field twenty years ago. I actually responded to an advertisement in the local newspaper. As a stay at home mom, wanting a career, I found my calling in Dental Assisting. I wanted to help others and feel that the service I provided truly mattered. I am excited about the path I took. I have been employed at the same office for my whole career. I love my job, my patients, our team and our Doctors. Waxahachie is great town to live in population approximately 30,000, nicknamed Crape Myrtle Capital, The Gingerbread City. Our town has managed to keep that, small town atmosphere. I realized early on as a joined Morgan Dentistry that this was the type of business I wanted to be a part of. We’ve had patients relocate to our cities and still return as patients. They appreciate the care and friendliness that we provide. They say we make them feel like family. They have a sense of belonging with us. Running into our patients through town, at the grocery store, school functions, and community events it’s a great feeling to be recognized to work for a practice of such integrity and be employed by a Doctor with a great reputation. To me that speak volumes about our practice. It has now been twenty years since I started here. When the time comes, I will retire from this practice. I do not want to leave my dental home. Of course I too, will be one that returns as a patient where ever I may live. Yes, this practice is simply the best. Our office is patient focused, and customer service is a priority. We want each patient to feel as comfortable as possible. We take the time to get to know our patients. We listen to them. If there is a tear, we will wipe an eye, hold a hand, console and comfort them. We are all sensitive and empathetic to their needs and concerns. From that first phone call until their treatment is completed we go above and beyond to make certain they feel like a VIP. We offer each patient a comfort menu providing Chap Stick, water bottles, coffee, blankets, pillows, nitrous oxide. Our patients have become our extended families. We care about their wellbeing and want to partner with them in taking care of their oral health to the best of our ability. The Morgan Dentistry Office Staff on a Group Outing in 2016. We realize going to the Dentist can make some people anxious. We strive to help alleviate any anxiety that we can. We want our patients to be happy and feel secure. September/October 2016 The Dental Assistant PG 19

Not every person entering our office is familiar with dental care. Many have had unpleasant experiences. Our goal is to make sure they do not have one at our office. We realize they have a choice in their provider and we want them to choose our practice. What makes our office special is the fact we care. We honestly care about the patients and each other as well as our community. We make follow up calls to make sure they are doing well and address any concerns they may have regarding treatment. We make sure that all their questions and concerns are answered and put to ease. Our practice texts Happy Birthday messages, sends thank you cards, new patient welcome gifts, patient appreciation days, patient of the month. We keep up-to-date with how they are doing. We foster a relationship with our patients. They have chosen our practice and have placed their trust in us. We value each and every patient. We far exceed their expectations. That is an accomplishment of which I am proud. We are a team in every sense of the word. We communicate well and have a deep respect for every team member. We all help one another and interact well. We are not a staff of employees - we are a team. We have a friendship with each other within our workplace and outside as well. We believe that having that camaraderie strengthens our bonds not only with each other but also with the patients. Our Doctor helps keep morale boosted with a fun workplace culture. We celebrate team members’ birthdays, or any other special Brooksie McNutt and Dr. Mark Morgan on a mission trip to San occasions. We go all out decorating for birthdays. We dress up for Jose, Costa Rica, the Abraham Project, 2015 Halloween and wear silly headbands for St., Patrick’s day. Things like that make our days bright and helps brighten the days of our patients. It lightens their mood. We take turns decorating our break room just for fun. We may bring cookies, donuts, lunches some sort of snacks just for a boost of energy. I cannot begin to say how very proud I am of our team. It is super easy to endorse each member. Each team member is highly skilled in their area. Confidence shows in their abilities to provide the best of care with state-of-the-art equipment. Our Doctors make sure that we have everything we need available to us and the proper training to use every item and piece of equipment. We have systems and procedures in place in order for our daily operations to run smoothly. It must run like clockwork in order to operate smoothly. We have that down to a fine art. Everyone is capable and has the capacity to help the other team members out. Everyone is well versed in what to do and is able to do the others job, from sterilization, taking radiographs, getting patient forms completed, taking bleaching tray impressions, night guard impressions, packing cord, applying topical, trimming or pouring models in the lab, packing up lab cases to be sent out, receiving incoming lab cases, putting them in proper baskets, posting on the board, taking blood pressures, to seating and greeting patients. That is the beauty of being cross trained. The hygiene department helps the dental assistants and vice versa. Everyone helps clean trays off and process instruments through the entire steri cycle. The key word is Team work. We did not invent that word. However, I truly feel we have perfected it and represent PG 20 The Dental Assistant September/October 2016

its true meaning. Community service and giving back is very important to each of us individually and as a whole. We believe in helping others and providing care using our skills and talents. It is such a joy to be able to help someone when they are in pain or help transform their smile. We actively participate in many local charity based programs. Whether it be providing fluoride treatments at a school or helping fill back-to-school back packs, we routinely make sure we find a way to help others. We help out weekly in a local elementary school aiding the teacher with sorting papers, preparing calendars, and stuffing the children’s take home cubbies. We have also participated in a fellow dental practice that participates in Dentistry From the Heart, which provides free dentistry to those in need. It is quite eye opening to see how great the need is. We participate in the Salvation Army Angel Tree. We put up a tree in our office near Christmas time, and we sponsor angels. Our patients love being able to help out as well. We help out at local health fairs in and around our community providing oral hygiene instruction, giving out tooth brushes, floss and information. We participate in the Relay for Life, in which we donate and walk as a team. We have also walked the 5K Legacy Run and donated. We donate to and work at Operation First Day of School. We stuff back packs with supplies and help children in need pick out school clothes to help ensure they have the necessities to kick off their school year. Working the D.E.A.D run was one of my favorites. I was dressed up as the tooth fairy and gave out sugar free candy along with toothbrushes, dental floss, etc. We also donate to the Waxahachie Therapeutic Riding Center. This is a fantastic organization that pairs children and adolescents with horseback riding as a form of therapy. Another one of our favorites is Waxahachie Cares to which we donate to help stock their food supply pantry for those who have fallen on hard times. In 2015 a few of our team members went on a dental mission trip to Costa Rica to help provide dental care in a very poor community. The people we were able to provide care for were very grateful, and it was an overwhelming and humbling experience to see the difference that we made in such a short time. The mission trip was very rewarding to our group. We will be forever changed. I am proud to have had the opportunity to be a part of the mission trip. As you can see, a sense of giving back and helping others is first and foremost a priority of our practice. We are always looking for something to be able to help others. It enriches your own life knowing you have been able to reach out and help another. That’s something I believe sets our practice apart from the others. We care so much about people. In 2015 our office was chosen by the people of our town as Best of Ellis County, Readers’ Choice Award for the local newspaper. This was such an honor. There are many offices and we were voted the best. We are very proud of that. We try hard to excel at providing the best customer service. Our practice has regular scheduled trainings so we can increase our customer service skills, and continually work on perfecting the patients’ experience at our office. We want the patient’s feedback on how we can do more, and work harder to serve them. We encourage them to tell us so we can continue to improve as a whole. We read their testimonials and their reviews and take them to heart. We are very blessed to be able to care for our patients and so proud to know they are happy and satisfied with their dental work and with our office. September/October 2016 The Dental Assistant PG 21

Continuing education is important to each team member. Our doctors encourage our increasing our education. They, too, stay abreast of the latest in technology. As we know, technology is ever changing and becoming more sophisticated. We want to stay on top of what is new and current to be able to offer the best care available. We each exceed our required credits. I personally have enrolled and was accepted in the ADAA Fellowship program. I am working on courses to complete this program. Education and learning is ongoing for me. I believe that with knowledge comes growth. I love learning every aspect I can about dentistry and want to grow as an individual and a RDA. I am an active member involved in the Texas Dental Assistants Association (TDAA) as well. I attend all of our local meetings, and I enjoy listening to the speakers. I pride myself on being the very best at what I do. Our patient reviews are confirming that what we are doing is important to them. We will continue to not only meet the needs of our patients, but exceed them. PG 22 The Dental Assistant September/October 2016

Northridge Dental Group Northridge, California Submitter: Kristy S. Borquez, CDA, RDAEF I have worked at my dental office for 42 years. I began my career as a dental assistant two weeks after graduating from dental assisting school. I was hired at Northridge Dental Group on July 1, 1974 and worked with Dr. Stephen Goldberg for 31 years, up until the time he retired. We had a great partnership. I learned so much from him, more than could be taught in a school setting. We had a great interaction with each other and the patients, making them feel relaxed and looking forward to the new banter we would create. Our patients actually looked forward to their dental appointments. When I began working as a dental assistant, California did not have state licensure. That actually came into existence in 1976. I was among the first 350 people to take and pass the state licensure exam to become a Registered Dental Assistant (RDA). All of the assistants in my office took the test at that time. It was expected that we would continue our education to be the best that we could be in our field. In 1993 I asked Dr. Goldberg for his support as I Kristy S. Borquez just starting out on June 14, 1974. began a course to become a Registered Dental Assistant in Extended Functions (RDAEF). Since the doctors were required to attend courses in conjunction with their assistants, it was important to have a supportive doctor. He came through for me with flying colors, supporting my effort to become an RDAEF both technically and financially. The office, and he personally, helped me to finance the course and find patients for my clinical exam. He did the needed treatment on my clinical patients at no charge. I am proud to say I became an RDAEF in December of 1993. Dr. Goldberg partnered with Dr. Sherman Chessler and Dr. Alan Wasserstein to form a group practice in December of 1973. There were not many group practices in the early 1970s, so our office was always singled out. They built a state-of-the-art 12 operatory practice with beautiful views from all of the treatment rooms. There was a large, well thought out sterilizing area for the time, a spacious staff lounge, and a large working laboratory where we made our own crowns and bridges. I learned a great deal from the lab technicians we employed. Back in the day, general doctors did everything. So, I was well versed early on in the areas of restorative dentistry, prosthodontics, periodontics, endodontics and oral surgery. I became a student member of ADAA in 1974, while in dental assisting school. At the time of my interview with Dr. Goldberg, I was told that my employers would pay my ADAA dues and would support me in my continuing education efforts. They were definitely forward thinkers. They were all members of the local dental society and knew the importance of professional associations. I had additional benefits that included: profit sharing; vacation days; sick days; uniform allowance; overtime after eight hours (even though we only worked a four-day week); medical insurance; free dental treatment; discounted dental treatment for my parents and other family members; and all national holidays off with pay. Dr. Stephen Goldberg and Kristy Borquez. Now, no office is perfect, and we had our fair share of conflicts throughout the years, but we always worked it out and came through with a stronger and better working relationship. Any job involves a great deal of give and take. It always comes down to Teamwork. Everyone has to know what their responsibilities are; they need to do them to the best of their ability; they need to continue to better themselves in their given field; and everyone needs to look out for each other. The main focus September/October 2016 The Dental Assistant PG 23

should always be the care and comfort of the patient. That may mean you go to lunch late, or get no lunch at all - basically you do what needs to be done to be sure the patient is getting the best treatment possible. Flexibility is a trait that I believe is just as important as Teamwork. They really go hand-in-hand. After a few years I became the Clinical Coordinator and supervised the clinical aspects of office. I made sure all new dental assistants were trained properly in x-ray exposure techniques, infection control, four-handed dentistry, laboratory duties, interaction with patients, and chairside computer skills. I reviewed the expectations of the doctors and helped my co-workers in any way needed. I maintained the schedule of assistants, being sure that all doctors were adequately staffed on any given day. I was also in charge of ordering supplies from a variety of vendors, conducting weekly spore testing on all sterilizers, organizing CPR courses, and general patient flow. I was also known to clean out plaster traps, change ceiling light bulbs, do minor equipment repairs, and whatever else needed to be done. In 2001, Drs. Chessler, Goldberg and Wasserstein made the decision to sell their practice, after nearly 30 years of working together. They were very particular when it came to potential candidates to whom to sell their practice. They wanted to be sure that their patients would continue to get the best treatment possible. After careful screening of many doctors, they elected to sell their practice to Dr. Shahdad Arami (general dentist) and Dr. Farshid Ariz (periodontist). On April 1, 2001, they officially joined their practices and began their new lives at Northridge Dental Group. As a staff, we were concerned with a shift in ownership because we heard horror stories of offices that were sold and all of the employees were let go. Luckily, our new doctors recognized the need for quality and consistency in their staff for a smooth transition. Having the confidence of their new patients was paramount. And so, after 27 years of employment, I began the second stage of my life at Northridge Dental Group. Dr. Wasserstein retired immediately, Dr. Chessler worked for one additional year, and Dr. Goldberg worked an additional four years. When he announced that he would retire in September of 2005, I was devastated. I could not imagine working without him. We were a team and had been together for 31 years. I had always said when he retired I would have to retire, but seeing as I was no way near retirement age, that did not happen. From left to right, Dr. Shahdad Arami, Kristy Borquez, and Dr. Farshid Ariz; picture taken at Christmas party. Thus began the third stage of my life at Northridge Dental Group. I would assist the associate dentists, who were usually fairly new to dentistry. I was able to share my expertise and experience with these dentists to maximize the quality of treatment our patient’s experienced. If anyone wanted to know how we did something in the olden days, they would come and find me (and still do). I also began marketing for the office a couple days a week. During that time I organized an office Oral Health Day in conjunction with a local radio station, KFWB. Since they were the official radio station for the Dodger Baseball team, they arranged to have Ron Cey, a former Dodger, attend our event. He helped to bring people from the community together so we could educate them in the benefits of good oral health. We had several tents with information and displays related to the various aspects of dentistry. We also had dental giveaways and door prizes. A good time was had by all! As an added bonus, I was allowed to record the radio spot advertising the event. Amidst all of my duties, I learned many aspects of working in the front office. In 2007, my bosses asked me if I would consider moving to the front desk. They wanted a familiar face when patients arrived and someone who knew the procedures, could screen calls and explain treatment plans in depth to patients. My first instinct was to PG 24 The Dental Assistant September/October 2016

say no. I could not imagine leaving my clinical duties. I was a back office assistant – I have my RDAEF! Then I began to look at the big picture. Perhaps it would be a good thing to expand my horizons and try something new. After careful consideration, I decided to make the change. I could not believe how much there was to learn. I am sure many people think all the front desk staff does is answer phones and make appointments. Let me tell you, there is so much more to it than that. I especially enjoyed having a greater interaction with all the patients. We have a great rapport with our patients and often feel like we truly are one big family. That transition brought me to my fourth stage of life at Northridge Dental Group, as a Patient Coordinator. The current regime is much different from the original practice that began in 1973. Though we had employed several associate dentists over the years, we now offer additional specialists in our office. Besides a full time periodontist, we currently have a part-time endodontist, oral surgeon, and orthodontist. We do not have a pediatric dentist on staff, but we see a great deal of children in our practice. In the past, each doctor had two assistants and there was not much switching around. Now, all assistants are encouraged to assist all doctors, general or specialists. It makes for a more harmonious working environment. We have two hygiene schedules per day and employ six hygienists. We will customize our schedules, as needed, if patients need an early or late appointment. We also offer at least two Saturdays a month for treatment. We have daily huddles at the start of the day and we have a two-hour staff meeting monthly. We have just implemented quarterly staff reviews. Employees are encouraged to offer new ideas for the betterment of the office and our patients. New ideas are discussed at the monthly staff meetings or sooner if indicated. All team members stress the importance of dental health and how dental health can affect a patient’s overall health. Dr. Ariz is currently treating patients with Obstructive Sleep Apnea (OSA) and Temporomandibular Disorder (TMD). He has had extensive training in these areas and is striving to educate all of our patients on the importance of treating these issues. I was selected to be a part of this team within Northridge Dental Group, the TMJ and Sleep Therapy Centre of the San Fernando Valley. It is very satisfying to hear patients say that we have changed their lives for the better. I feel as if I have had several different jobs in my career as a dental assistant, all at the same office. I am grateful for all that I have learned from the doctors I have worked with and the knowledge I have been allowed to share with up and coming dentists. It has been a continuous learning and growth experience. I have been teaching dental assisting classes part-time since 1985. My office allowed me the flexibility of hours so I could teach 10 hours a week at the same dental assisting program I graduated from in 1973. When that program ended I continued to teach for private companies. I was able to bring my first hand knowledge of dentistry into a teaching environment. I find that I teach in the same style of Dr. Goldberg, when he was educating a patient. The analogies he used I still use to this day. I stay current on the legal aspects of dental assisting and teach the occasional class on Infection Control as well as CA Dental Practice Act. I have been referred to as the conscience of the office. Since I have always worked in a group practice, I cannot imagine working in any other type of office. With a large staff, you have many team members who can help you when needed. In the last sixteen months I have needed the help of my coworkers a great deal, due to a house fire and the passing of my mother. There were many times that I was needed to be at home or the hospital and all I had to do was call the office and everyone was willing to help. I work with a very caring group of individuals. In conclusion, I would like to say that after 42 years, I still love my job. There are always day-to-day challenges, but there is no place I would rather work. And I am grateful for the friendships I have maintained amongst co-workers over the years. So, “Cheers” to my Northridge Dental Group family. September/October 2016 The Dental Assistant PG 25

Mallais Dental, PLLC Essexville, Michigan Submitter: Barbara Gurnee Additional Author: Heather Hughes What makes your office stand out from other dental in the practice. It also helps to have a dentist who offices around you? motivates and encourages staff with positive feedback on a daily basis and listens to staff concerns. What is unique about your office? How does the office function as a team? Staff Longevity! It has been said that the average length of employment for a dental assistant in an Everyone works together. If someone needs help with office is two years! Dr. Terra Mallais has two practices, procedures or completing tasks, someone usually steps one in Oscoda, MI (she has owned for 5 years) and in, many times without being asked. Initially, it took the other in Essexville, MI (she purchased 1 year ago) numerous staff meetings to work out job responsibilities and shares time at both. All but 1 member of the two and protocols along with trial and error, and we are teams worked for the previous dentists and many have continually striving to improve. We are learning each 25+ years’ experience in the offices; several have 30+ other’s job responsibilities in an effort to work together years. For most, it was their first job out of school. The more efficiently as a team. newest team member who joined when Dr. Mallais purchased the Essexville office may not have longevity Not only do the individual offices work together in the office, but this team member is her former Dental within their environment, but our two offices also Occupations instructor from high school and has 43 communicate to problem solve and share ideas. We years’ experience as a dental assistant. like to bounce information off each other on what works and what doesn’t. We believe as individuals, we all have What do you think is the secret to a well-run office? different strengths that form the core of our team. A dentist who encourages input from staff members Does everyone have a chance to contribute? on how to improve the practice and provide excellent, high quality dental care and education to patients, in a Yes, all team members have opportunities to present family friendly, professional, and comfortable setting. In suggestions both at staff meetings or one-on-one with addition, it is essential that staff respect the dentist and other staff members or Dr. Mallais. We try to have believe in the quality of dental procedures and standard weekly staff meetings to discuss ideas, suggestions, of care provided to patients. They must take ownership and changes. Our physical office has been involved PG 26 The Dental Assistant September/October 2016

The staff of both the Essexville, MI and Oscoda, MI offices of Mallais Dental gathered on the deck of the Great Seafood Restaurant in Bay City, MI to watch a fantastic fireworks display over the Saginaw River. in an ongoing update since Dr. Mallais purchased the We utilize a Facebook page that we update patients with practice. One new addition that patients LOVE and were and try to add posts that educate, inform and posts that instrumental in suggesting is the bathroom that was are humorous. created off the reception area. Previously, patients had to walk through the entire office to use the restroom. What does your practice do to create great patient Our patients are comfortable making suggestions to our relations? practice and we feel their feedback is important. We listen, (it isn’t always about dentistry) and we treat Is patient care and satisfaction a paramount value? our patients like they are family and/or best friends. Patients are nervous when they first come in, especially We wouldn’t have a practice if it weren’t for our new patients. By the time they leave, their nervousness patients! They are our #1 priority and we try to instill an is usually gone! Patients are offered coffee, tea, hot environment of trust, comfort, and “positiveness”. It was chocolate, other Keurig products, or an ice cold bottle of a challenge working with patients who were part of the water when they first enter and again when they leave. practices for over 40 years and were comfortable with We have blankets for patients who are cold during the previous dentists. We worked together to persuade procedures, and we try to diffuse potential unhappy them to remain and give Dr. Mallais the opportunity patients before their concerns escalate. to be their dentist. In return, our patients tell us how grateful they are for the changes, and not a day goes We also believe community involvement, both dental by that a patient doesn’t remark about the positive and non-dental, is critical to personal development changes. and in turn demonstrates to our patients that we care. Various team members have participated in Name one thing your patients will say they love about the MI Mission of Mercy, taught children and senior your practice. citizens oral hygiene care, volunteered for Vacation Bible School, children’s sporting events, participated There are so many positive remarks that we get from in food drives, tutored, planned and coordinated our patients that it is difficult to choose just one! Since scholarship fundraiser (everyone at the Essexville office we can only select one, it would probably be that we like participates), Dinners for the Homeless, Living Christmas to have fun, yet maintain a professional environment. Card, Home and School Society, and Toys for Tots. The September/October 2016 The Dental Assistant PG 27

Back row: Kerri Ratios, Joan Wall, Heather Hughes and Angel Bobick Second row: ShirleyLaPrairie and Barb Gurnee Front row: Dr. Terra mallais, our Rock Star Boss! list goes on and on. Our patients also get us involved in community service projects and we help by donating money and items to various causes. Are there opportunities for education and advancement? Dr. Mallais encourages seminars and professional updates and she is open to our suggestions to attend various continuing education offerings around the state. We try to attend at least two seminars a year as a team and also individually participate in continuing education (CEs). CEs are required in Michigan for Registered Dental Assistants, Registered Dental Hygienists, and Dentists. However, we believe lifelong learning is essential to our profession and our patients and would spend the time even if they weren’t a requirement. We don’t have a “ladder” to advance because we are all on an equal level. However, we are rewarded through benefits. Being on an equal level helps to diffuse competition between team members. PG 28 The Dental Assistant September/October 2016

Red Hill Dental Office Red Hill, Pennsylvania Submitter: Debra Ott Additional Authors: Jen Jobson, Joy Jtarks, Kelly Wesner, Carol Bracalente The Red Hill Dental Office – This is what makes us a great place to work! Compassionate, Caring, Confident, Dedicated, Leadership, Genuine, Sincere, Concern, Fun. These are our strengths and reflect the character of our office. They are some of the words that our staff used to describe what makes our office unique. The Red Hill Dental Office has been a vital part of the community for over 60 years, and we continue to develop lifelong relationships with our patients by providing the highest standard of dental care, technology and a professional, compassionate staff. Our patients and their care is our number one priority. What makes us stand out from any other dental office? Our dedication to patients, our doctors and our staff. Our practice includes 5 general dentists, an orthodontist and periodontist on staff for our patient’s convenience and dedicated care. Each of our doctors has a Patient Care Coordinator at the front desk to personally take care of the patient’s check in and checkout, scheduling and questions, and making their appointment as pleasant and comfortable as possible. We provide our patients a doctor on call for emergencies 24/7. Being a dental practice for over 60 years has provided us the opportunity to get to know our patients and the community. Many of our staff live and work in the area and have all of their lives, so it is common for some of our staff to know many of the patients personally, or as acquaintances. As an office we are strong supporters and participants of community activities, fundraisers, school programs educational, creative and sports, and we provide dental education to our local schools and day cares. We advocate for education. Dr. Bonomo and the Red Hill Dental Office continues to provide a full scholarship to an Upper Perkiomen High School graduate who is enrolled in the local community college for Dental Hygiene. In 2013 Dr. Bonomo became the sole owner of the practice. It was his passion and dedication for volunteerism that has created one of our greatest accomplishments as an office. In 2013 Dr. Bonomo teamed with “Dentistry from the Heart”, a non- profit providing a day of free dental care to anyone in need, this September our doctors, staff, colleagues, and over 50 of our family and friends will give their time and volunteer for the 4th year of our giving back to the community. To date we have provided our community with over $80,000 in free dental care – this day is the embodiment of a team. “I just wanted to let you how proud I was today to be a patient of yours. Today I was at my granddaughter’s softball tournament when one of the players was hit in the mouth by a ball and lost her front tooth. Her parents were unable to reach their dentist and time was running out for them to be able to save her tooth. I called your office, got the emergency number, and within minutes was talking to the Teaching good dental health at a day care. September/October 2016 The Dental Assistant PG 29

doctor who wasted no time in trying to save her tooth ... he even came to the field. He never asked if she was a patient or not he just did what needed to be done.” This is a recent post from a patient. This comment is a reflection of our patient relationships and trust that we have built and work very hard to keep. There are many great things that our patients have said about of our office and many great reviews given. To choose one thing that we feel our patients will say that they love about our practice is too limited, but we agree the answer would have to be that we genuinely care about them as a patient and a person. We understand our patients have anxieties, dental fears, or questions, and we are compassionate and take the time to listen to comfort and to educate. There are always opportunities for our staff to continue to learn and advance. One of our hygienists commented “Our doctors are always willing to educate staff about procedures and treatment”. We are encouraged to ask questions or continue learning. In addition to offering CE credit classes for the licensed staff, the office provides educational opportunities from our suppliers available to all of the staff. Our doctors are members in dental study groups and encourage the staff to attend. Our doctors and staff continue to grow, embrace and learn new technologies and look forward to continuing to educate themselves as the dental field evolves. Some of our staff have also volunteered for the past 3 years with the Mom-N-Pa Mission of Mercy, a Pennsylvania statewide program providing free dental care to those in need. It was an opportunity to work in areas in which they may not typically have the opportunity to work. Our office is not always about work! We have enjoyed trips to baseball games, chili cook off contests, creating one-of-a-kind silk scarves, derby hat contests, staff appreciation lunches, supporting the community, and celebrating our achievements, both personally and professionally. We have a committed and super team of people. It’s not a secret! Unanimously, we feel that respect, leadership, communication and working as a team is the answer to a well-run office. Our office embodies all of these qualities, not only for each other, doctor, and staff, but for our patients as well. We have been extremely fortunate to have a great doctor and environment with which to work. Dr. Bonomo recently won our local Chamber of Commerce’s distinguished leadership award. He has dedicated his life to improving the quality of life to his patients, staff and family, and his leadership and dedication is what makes this office and staff great. PG 30 The Dental Assistant September/October 2016

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PRESS RELEASE FOR IMMEDIATE RELEASE Media Contact: Mame Kwayie, American Academy of Periodontology (312) 573-3243 | [email protected] American Academy of Periodontology Recognizes Member Achievements Periodontists Awarded during AAP’s 102nd Annual Meeting for Contributions to the Dental Specialty SAN DIEGO – September 14, 2016 – The American Academy of Periodontology (AAP) issued seven special recognitions to members for their contributions to the periodontics. The awardees were honored at a ceremony that took place during the AAP’s 102nd Annual Meeting, held Sept. 10-13 in San Diego. “The Academy is happy to recognize members whose contributions have helped to strengthen the study and practice of periodontics,” said Dr. Wayne A. Aldredge, the Academy’s outgoing president. “These individuals have used their gifts to exemplify the AAP’s core values of education, advocacy, innovation, and commitment.” Master Clinician Award: Dr. Stuart J. Froum is the recipient of the Master Clinician Award, which is bestowed annually to a member who has demonstrated consistent clinical excellence in periodontology and who continually shares that clinical experience with others. In addition to maintaining his New York City practice for 35 years, Dr. Froum is a respected educator who has served as Clinical Professor and Director of Clinical Research at New York University’s Department of Periodontology and Implant Dentistry since 1990. He is a past president of the AAP and the Northeast Society of Periodontics as well as a former AAP district trustee, member of the Continuing Education Committee, and board liaison to the Academy’s Continuing Education and Oversight Committee. Along with his roles as a reviewer for the Journal of Periodontology, International Journal of Periodontics and Restorative Dentistry, and the Compendium of Continuing Education in Dentistry, Dr. Froum has penned more than 100 articles in peer-reviewed journals. The Master Clinician Award is sponsored by Hu-Friedy. Distinguished Service Award: For his continued service to the Academy and unwavering commitment to the specialty of periodontics, the AAP presents Dr. Jack G. Caton, researcher, educator, and clinician, with the 2016 Distinguished Service Award. A past president of both the Academy and the AAP Foundation, Dr. Caton currently presides as the co-chair of the 2017 World Workshop on the Classification of Periodontal and Peri-Implant Diseases. A former associate editor of the Journal of Periodontology, Dr. Caton has also held a position on the American Dental Association’s Commission on Dental Accreditation, which develops and administers the standards of dental training programs across the country. Additionally, his extensive research has been published in more than 110 scientific articles and book chapters. Dr. Caton is a professor at the University of Rochester’s Department of Dentistry, and he maintains a periodontics practice in Rochester, N.Y. Distinguished Scientist Award: The Distinguished Scientist Award is presented to an Academy member who has contributed to the basic and clinical science of periodontology through published literature and education. Dr. Martha J. Somerman, director of the National Institute of Dental and Craniofacial Research (NIDCR), is the 2016 AAP Distinguished Scientist honoree. For more than 35 years, Dr. Somerman’s contributions to research and learning have driven the advancement of periodontal care, specifically in the areas of periodontal regeneration. Prior to entering her leadership role at the NIDCR—the nation’s top supporter of dental, oral, and craniofacial research—in 2011, Dr. Somerman was the dean of the University of Washington School of Dentistry. PG 32 The Dental Assistant September/October 2016

PRESS RELEASE In addition to serving as chief investigator at the National Institute of Health’s (NIH’s) Laboratory of Oral Connective Tissue Biology, she is a Senior Advisor at the NIH Clinical Center, where she plays a key role in setting the vision for clinical research programs related to the dental, oral, and craniofacial complex. Dr. Somerman’s work has been published in more than 190 peer-reviewed and non-peer-reviewed journals, 17 book chapters, and three books. The Distinguished Scientist Award is sponsored by OraPharma. Outstanding Periodontal Educator Award: This year’s recipient is Dr. Thomas C. Waldrop, tenured professor and director of postdoctoral periodontics at Virginia Commonwealth University’s (VCU’s) School of Dentistry. The Virginia native is a retired U.S. Air Force Colonel who has served as a director and chairman for a number of residency and research programs, most notably at Lackland Air Force Base in San Antonio, Texas. He has previously held roles as director and chairman of the American Board of Periodontology, a periodontics consultant to the American Dental Association’s Commission on Dental Accreditation, a member of the Review Committee on Periodontal Education, and a member of the AAP’s In-Service Examination Committee. Throughout his career, Dr. Waldrop has trained more than 100 periodontal residents, directed over 20 resident masters’ theses, and supervised 34 theses. The Outstanding Periodontal Educator Award is sponsored by Hu-Friedy. William J. Gies Award: Dr. Michael S. Reddy is the 2016 recipient of the William J. Gies Periodontology Award. Presented by the American Dental Education Association’s William J. Gies Foundation for the Advancement of Dentistry, this award is conferred to those who have made outstanding contributions to the field of periodontology. Dr. Reddy, currently the dean of the University of Alabama at Birmingham (UAB) School of Dentistry, has spent his career as a clinician and educator. Since 1989, he has been a staff clinician at both the Children’s Hospital of Alabama and at the UAB’s faculty practice. As a senior scientist at the UAB Center for Metabolic Bone Disease and the UAB Center for Aging, Dr. Reddy is a renowned researcher whose studies have focused on regenerative medicine as well as links between overall health and oral inflammation. He is also the associate editor of the Journal of Periodontology and has previously served on the editorial boards of the Journal of the American Dental Association and Journal of Dental Education. He has held roles as a reviewer for such publications as the Journal of Dental Research and International Journal of Periodontics and Restorative Dentistry. In addition to service on a number of UAB School of Dentistry committees, Dr. Reddy has long been an active volunteer in organized dentistry, with service on the AAP’s Leadership Development and Qualifications Committee and its Task Force on Future Science. He is a past chair of the Academy’s Scientific Oversight Committee. Clinical Research Award: This award is presented to an outstanding recently published scientific article with direct clinical relevance in periodontics. The 2016 recipients of this award, authors of “Update on the Prevalence of Periodontitis in Adults: NHANES 2009 to 2012,” which was published in the May 2015 edition of the Journal of Periodontology, are as follows: Paul I. Eke, Bruce A. Dye, Liang Wei, Gary D. Slade, Gina O. Thornton-Evans, Wenche S. Borgnakke, George W. Taylor, Roy C. Page, James D. Beck, and Robert J. Genco. The Clinical Research Award is sponsored by Quintessence Publishing. R. Earl Robinson Periodontal Regeneration Award: This award recognizes an outstanding recent scientific article about periodontal regeneration in the basic and clinical sciences. This year’s recipients—Richard T. Kao, Salvador Nares, and Mark A. Reynolds—are the authors of “Periodontal Regeneration- Intrabony Defects: A Systematic Review from the AAP Regeneration Workshop,” which was published in the February 2015 edition of the Journal of Periodontology. The R. Earl Robinson Periodontal Regeneration Award is sponsored by the AAP Foundation. About the American Academy of Periodontology The American Academy of Periodontology (AAP) represents over 8,000 periodontists—specialists in the prevention, diagnosis, and treatment of inflammatory diseases affecting the gums and supporting structures of the teeth, and in the placement of dental implants. Periodontics is one of the nine dental specialties recognized by the American Dental Association. September/October 2016 The Dental Assistant PG 33

PRESS RELEASE FOR IMMEDIATE RELEASE Media Contact: Mame Kwayie, American Academy of Periodontology (312) 573-3243| [email protected] American Academy of Periodontology Installs New President, Officers in San Diego Boston Periodontist Terrence J. Griffin, DMD, Takes Helm at 102nd Annual Meeting SAN DIEGO – September 14, 2016 – Terrence J. Griffin, DMD, a periodontist in Boston, has been installed as the American Academy of Periodontology’s (AAP’s) President during its 102nd Annual Meeting, held Sept. 10-13, 2016, in San Diego. Other newly installed AAP leaders include President-elect Steven R. Daniel, DDS, of Murfreesboro, Tenn.; Vice President Richard T. Kao, DDS, PhD, of Cupertino, Calif., and Secretary/Treasurer Bryan J. Frantz, DMD, MS. Wayne A. Aldredge, DMD, of Holmdel, N.J., will act as the Academy’s Immediate Past President. Dr. Griffin has served on twelve AAP committees since becoming a member. He maintains a private practice in Boston and has served as the Director of Tufts University’s postdoctoral periodontology program for 16 years. Dr. Griffin received his dental degree from Tufts University School of Dental Medicine, and went on to serve in the U.S. Navy where he completed a one-year fellowship in periodontics at Marine Corps Base Camp Lejeune in North Carolina. After completing his two-year tour of duty, he rejoined Tufts University as a Postdoctoral Fellow in Periodontology, earning his certificate of advanced graduate studies in periodontology immediately after graduation. About Other Installed Officers: Steven R. Daniel, DDS, President-elect: A Knoxville, Tenn., native, Dr. Daniel has been a practicing periodontist in Murfreesboro, Tenn. for more than 33 years. He earned his dental degree and Certificate in Periodontics from the University of Tennessee School of Dentistry. Dr. Daniel became a diplomate of the American Board of Periodontology in 2005. In addition to his service with the AAP, Dr. Daniel has served as a trustee for the Tennessee Society of Periodontists and the Southern Academy of Periodontology. Richard T. Kao, DDS, PhD, Vice President: Dr. Kao, who maintains a private practice in Cupertino, Calif., is an Adjunct Clinical Professor of periodontology at the University of the Pacific School of Dentistry and a Clinical Professor in the Department of Orofacial Sciences at the University of California San Francisco, where he earned his dental degree, periodontal certificate, and doctorate in experimental pathology. Dr. Kao has previously served as a Trustee of the California Dental Association and AAP, and is a Past President of the California Society of Periodontists. Bryan J. Frantz, DMD, Secretary/Treasurer: Dr. Frantz has maintained a private practice in the Scranton, Penn., area for more than 25 years. He also serves as Clinical Associate Professor at Commonwealth Medical College’s Department of Surgery, Eastman Institute of Oral Health, and at Temple University’s Kornberg School of Dentistry, where he earned his dental degree. A past president of the AAP Foundation, Dr. Frantz has held positions on a number of AAP member committees and task forces. He also is a past president and board chairman of the Scranton District Dental Society. PG 34 The Dental Assistant September/October 2016

PRESS RELEASE Wayne A. Aldredge, DMD, Immediate Past President: A member of the AAP since 1995, Dr. Aldredge has more than 20 years of professional dentistry experience, first honing his general dentistry skills as an army captain at the U.S. Military Academy at West Point. In addition to maintaining a private practice, Dr. Aldredge is also a lecturer and researcher whose interests include guided bone regeneration, dental implants and surgical technique, localized delivery of chemotherapeutic agents, and connective tissue grafting. Newly installed AAP officers will serve a term ending with the appointment of a new slate of officers at the AAP’s 103rd Annual Meeting in Boston, to be held Sept. 9-12, 2017. About the American Academy of Periodontology The American Academy of Periodontology (AAP) represents nearly 8,000 periodontists—specialists in the prevention, diagnosis, and treatment of inflammatory diseases affecting the gums and supporting structures of the teeth, and in the placement of dental implants. Periodontics is one of the nine dental specialties recognized by the American Dental Association. Septermber/October 2016 The Dental Assistant PG 35

PRESS RELEASE Wednesday, September 28, 2016 Draper to Create Breakthrough “Oral Modeling” Device with Colgate-Palmolive Human Organ Systems Technology speeds development and improves efficacy of Oral Disease treatments CAMBRIDGE, MA – Developing oral care products to prevent and treat oral diseases requires model systems to test the potential therapies before applying them to humans. However, the ability of current models to accurately reflect human oral physiology or predict the effects of therapies on the human disease state is limited, and can be a rate limiting stage of the development process. Colgate-Palmolive is working with Draper to create an advanced gum tissue model that improves the predictive power of the testing to support the development of improved oral care products. “Draper engineers have deep expertise in building complex, 3D microfluidic structures to recreate a microenvironment similar to what cells experience in the human body. Colgate-Palmolive scientists are experts in understanding human oral physiology. We are partnering with Colgate scientists to develop an advanced platform that recreates the human oral physiology in an accurate, reproducible, cost-effective and predictive format,” according to Tara Clark, vice president of commercial solutions, Draper. Draper’s human organ systems (HOS) technology can mimic the functions of human organs and tissues in microscale form to test the effectiveness and safety of therapies. Draper’s HOS consists of multiple organ types in a high-throughput format. The HOS models can be applied beyond consumer products to test drugs and biologics. Using cells obtained from cross-sections of patient populations allows comparative testing to identify personalized therapies. This oral HOS provides a sophisticated system, which recreates human oral tissue in well-defined conditions to better mimic physiology and predict effects on humans, thereby allowing for faster development of product designed to prevent and cure oral diseases. By applying multiple engineering disciplines to this systems challenge, Draper’s HOS provides sensors that enable lab scientists to access real-time, objective data. Colgate-Palmolive’s scientists and Draper’s engineers then can work side-by-side to generate data to characterize the potential of their new oral care products. The resulting accurate predictions of the effects of therapies on humans reduce the cost and time spent both in the lab and during the clinical testing. The oral HOS will allow Colgate-Palmolive to collect higher-quality data more efficiently to better predict how its products improve the health of the user. The goal is to better model the oral tissue to accelerate the discovery and development of new products. See more at: http://www.draper.com/news/draper-create-breakthrough-oral-modeling-device-colgate- palmolive#sthash.5SvTQJEg.dpuf PG 36 The Dental Assistant September/October 2016

PRESS RELEASE FOR IMMEDIATE RELEASE Komet USA Launches Deep Purple™ Diamonds for Efficient Crown Prep Extra- coarse diamonds speed & simplify procedures Rock Hill, S.C., October 1, 2016—Deliverring high-performance, controlled efficiency to facilitate crown preparation procedures for ceramic and all-ceramic crowns, Komet USA’s newly launched, innovative Deep Purple™ diamonds are specially designed for fast, effective substance removal. Deep Purple diamond instruments (856XC) feature high-quality and uniformly sized, extra-coarse diamond grains embedded at the optimal depth for effective, rapid, reliable performance. In comparison with any diamond instrument, the new Komet® Deep Purple diamonds offer measurably greater substance removal without sacrificing operator control of the desired primary preparation design. Offered in three sizes (1.6-, 1.8-, and 2.1-mm-diameter heads) to meet specific preparation objectives, Deep Purple diamonds should be operated at an ideal turbine speed of 300,000 rpm or at 160,000 rpm in a red contra angle and at low contact pressure not to exceed 2N, with sufficient cooling spray. After achieving the desired primary preparation with the extra-coarse-grained diamond, the preparation can be finished with an identically matched Komet 8856 finisher that corresponds in size and configuration with the selected Deep Purple diamond. About Komet USA Currently celebrating more than 90 years of unparalleled excellence in the dental industry, Komet is a recognized worldwide leader in the production of highly specialized, precise endodontic instruments and accessories, dental burs, discs, and diamonds. Komet operates in the United States under the name Komet USA LLC. Komet sells direct to dental practitioners and dental laboratories, delivering orders quickly and efficiently from its state-of-the-art factory in Lemgo, Germany. The company’s U.S. headquarters is located in Rock Hill, South Carolina. For more information about Komet USA and the new Deep Purple prep diamonds, call 888-566-3887 or visit www.kometusa. com. September/October 2016 The Dental Assistant PG 37

PRESS RELEASE SERRES UPGRADES MASSACHUSETTS GENERAL HOSPITAL OPERATING ROOM SURGICAL SUCTION SYSTEMS All Partners HealthCare Network Facilities Approved to Use Serres Suction Systems FOR RELEASE ON: WEDNESDAY, SEPTEMBER 14, 2016 SPRINGFIELD, MASS. – Serres Inc., a leading manufacturer of surgical suction systems for healthcare professionals, today announced that it has signed an agreement with Massachusetts General Hospital in which Serres Suction systems will be used in all operating room (OR) procedures. Serres is working directly with the Perioperative Department, and has already converted all of Mass Generals’ OR departments. The Serres liquid handling systems are significantly more eco-friendly and efficient than competing products on the market. Large medical institutions face many challenges associated with waste reduction generated by the OR Departments. It is typical for hospitals the size of Mass General to generate upwards of 40,000+ pounds of plastic medical waste annually on OR suction and fluid collection products alone. The Serres Suction system can drastically reduce this waste by up to 80% while offering the safety, reliability and innovation required by these institutions. Serres’ innovative product offering entered the US market in 2015, bringing with it over 40 years of clinical experience providing solutions to leading hospital and healthcare systems around the world. Serres provides a uniquely reliable and essentially error-free solution, with a remarkably easy-to-use design. Now used in 38 countries and in more than 40,000 surgeries daily, Serres is currently the largest European manufacturer of suction systems for hospitals and acute-care facilities and is the 2nd largest globally. “We have worked closely with Mass General to provide an innovative and eco-friendly liquid handling solution while ensuring the safety and reliability they demand for their patients and clinical staff. We are pleased to be working with one of the world’s most prestigious health organizations and helping them maintain their high level of excellence.” said Jason Pfeiffer, US Sales Manager for Serres Inc. “Serres will deliver error-free solutions at lower cost for Mass General while reducing plastic waste and improving operational efficiency.” Serres customers regularly tout their products as superior given a number of factors, including: · Ease-of-use due to the single-connection design · lower infection risk for patients and clinical staff coming from the safe and easy handling of the suction bag system · efficient stock management, related to compact design which enables storage in 1/3 of the competition’s space, saving on inventory and logistical expenses · safe and convenient waste disposal after collection Serres’ patented design provides a set of compatible accessories that can be seamlessly attached to its suction bags, making their products compatible for different needs of surgical suction. This makes the Serres product fully functional and always available in different applications and in critical situations. About Serres Serres is a 42-year-old, leading European manufacturer of suction systems for healthcare professionals. The Serres patented single-connection suction bag solution is used in 38 countries. Serres Inc. is based in Springfield, Massachusetts. More information is available at www.serres.us PG 38 The Dental Assistant September/October 2016

PRESS RELEASE PRESS RELEASE FOR RELEASE: OCTOBER 2016 CONTACT: Nick Pond, Product Manager Direct: (262) 631-5310 l [email protected] Date: October, 2016 TIRED OF BLEACH STAINS? DRIPLESS SYRINGE – No Drip. No Worries. No added cost. RACINE, WI – “Accidental spillage of sodium hypochlorite is probably the most common accident to occur during root canal irrigation. Even spillage of minute quantities of this agent on clothing will lead to rapid, irreparable bleaching”* Vista Dental Products, the leader in endodontic irrigation introduces the world’s only Dripless Syringe™. These patent pending syringes feature anti-drip technology, greatly reducing the risk of bleach stains, damage to skin, eyes and oral mucosa, and cost no more than a standard irrigating syringe! Features a unique color coded plunger to quickly identify NaOCl, and color coded ring for improved visibility in magnified fields. Available in untipped and pre-tipped 6cc and 12cc syringes. Dripless Syringe™ is another example of Vista Dental Product’s dedication to more safely and effectively achieve endodontic success. To find out more information, visit vista-dental.com or call 877-418-4782. *Br Dent J. 2007 May 12;202(9):555-9. Review: the use of sodium hypochlorite in endodontics—potential complications and their management. Spencer HR1, Ike V, Brennan PA. # # # Toll Free: 1.877.418.4782 | Fax: 262.636.9760 | 2200 South St. Racine, Wisconsin 53404 www.vista-dental.com July/August 2016 The Dental Assistant PG 39

TRUSTEE NEWS Body Copy 1 District Trustee st Representing: CT, ME, MA, NH, RI, VT Claudia Gauthier, BS, CDA Thousands of visitors come to New England every fall to “leaf peep” and view the colors of Mother Nature. However, for many dental auxiliaries, fall means a trip to the South Shore of Massachusetts to attend the “Elizabeth Ann Baer Memorial Scholarship Seminar”. Elizabeth A. Baer, affectionately known as “Betty Ann,” was a certified dental assistant and registered dental hygienist who exemplified excellence in her profession. Betty Ann earned many achievements, including recognition of her leadership by dental assisting and dental societies. She was most proud when seeing her colleagues assemble to continue their education. She believed education was the key to a better team of professionals working towards a common goal: making dentistry better and accessible for all patients. Her sudden death in 1991 prompted her closest friends to commemorate her accomplishments with a scholarship and day of education. The first seminar was held in 1992 and the first scholarship was awarded in 1997. The Elizabeth Ann Baer Scholarship Foundation, Inc., a non-profit 501(c)(3), was formed in 2008 and has awarded thousands of dollars in monetary aid to dental assisting students and Massachusetts Dental Assistants Association (MADAA) members furthering their education. American Dental Assistants Association (ADAA) Life Members will remember Betty Ann as she served as First District Trustee and was present at many Annual Sessions. The 2016 Seminar will be held on Sunday October 23 at the Holiday Inn Boston-Dedham Hotel & Conference Center. The guest speaker is Sheila Clancy, CDA, MBA. Sheila’s topic is “Creating A Dream Team”. Registration details can be found on the Foundation website at www.elizabethannfoundation.org or at www.eventbrite.com. The direct Eventbrite link is http://www.eventbrite.com/e/elizabeth-ann-baer-scholarship-foundation-inc-tickets-18582073482. The Seminar Committee looks forward to seeing you. PG 40 The Dental Assistant September/October 2016 PG # The Dental Assistant Month/Month Year

TRUSTEE NEWS Body Copy 6th District Trustee Representing: IL, IN, MI Karen Minca, CDPMA Statistics for the 2016 Mission of Mercy included: The summer has flown by and all of the families have sent their “babies” off to their first day of • 800 volunteers class. I don’t know which is more emotional, the • 1,433 patient visits first day of kindergarten or the first day of college. • $1,076,532 treatment performed • 1,475 extracted teeth; Current Presidents of 6th District states are: • 1,011 restorations • 1,971 hygiene services • Cathleen Meyer-Butler, Indiana; • 95 partial dentures • Gretchen Bogner, Illinois, and; • 767 x-rays • Lori Barnhart, Michigan. • 104 root canals • 95 partial dentuMICHIGAN I had the pleasure of helping Kansas to become active again. There is a new Facebook page soon to be released for this state. ILLINOIS Illinois has its Annual Session in October. Best wishes for a productive meeting. I recently visited the new Facebook presence for ILDAA at https://www.facebook.com/il.daa.10/. Please follow or “friend” it for support. We need to visit all of the state associations’ Facebook presences/pages/groups. Some members of the Illinois Dental Assistants Association (ILDAA) Board recently worked at the Pictured left to right are Pat Pearson, Lori Schmidt, Carol Walsh and Kim Plate. Illinois Mission of Mercy in Collinsville, IL. Month/Month Year The Dental Assistant PG # September/October 2016 The Dental Assistant PG 41

MDAA Frankenmuth Seminar Bavarian Inn Lodge, Frankenmuth, Michigan Saturday, October 29, 2016 (6) CEs Available TRUSTEE NEWS *Registration begins at 8:30 am, morning coffee and lunch included in fee* Heather Roebuck DNP, FNP-BC, Professor Elizabeth Campbell FAANP 9:00 AM to Noon (3) CEs 1:00 to 4:00 PM (3) CEs Brush up on Dermatology: Cutaneous findings seen during a dental Human Trafficking: MICHIGAN visit Identification and Advocacy Body Copy Michigan created 3 Public Service Announcements (PSAs) for the RDA (Registered Dental Assistant) and the videos were placed on Facebook. They were reviewed by many. These can also be seen by visiting their state web site, Presenter Information: Presenter Information: www.midaa.org. Dr. Heather Roebuck has extensive clinical experience Professor Elizabeth Campbell is a clinical assistant profes- Michigan requirements for Human Trafficking CE requirements will be available sometime prior to January 14, 2017. from 1997 as an RN, to present as a Doctor of Nursing Prac- sor of law in the Human Trafficking Clinic. She has dedi- tice and the owner of RoebuckDERM. cated her legal career to serving individuals who have ex- Michigan has an October 29, seminar scheduled in Frankenmuth, MI. (winner, winner, world famous chicken Dr. Roebuck is also an instructor and serves as a Clinical perienced abuse and exploitation. Her research and teach- dinner). Preceptor at many universities in Michigan including: ing interests focus on human trafficking, immigration, do- Madonna University, University of Michigan Flint, University mestic violence, and criminal law. She spearheaded a pilot of Detroit, Michigan State University, and Oakland University. project in partnership with Washtenaw County aimed at Grand Rapids has submitted its latest newsletter. She has also been an instructor at the national level for Aes- better responding to victims of human trafficking who are thetic Medical Educators Training. arrested and/or charged with prostitution and related of- The Michigan Dental Assistants Association (MDAA) and Dr. Roebuck has also been published extensively and fenses. Under Professor Campbell's leadership, the Human the Genesee District Dental Assistants volunteered 20 also contributes regularly in the research arena. Trafficking Clinic is currently receiving a $500,000 grant dental assistants to work with Michigan State University from the U.S. Department of Justice in order to better un- and Mott Community College to hold the Flint Oral Health derstand and provide services to individuals who have ex- Fair on October 1, 2016. Course Overview: perienced human trafficking and domestic violence or sex- ual assault. She regularly trains attorneys, law enforce- One rarely discussed consequence of the Flint Water This will be an A (acne) to Z (zoster) journey of ment, medical professionals, and social services providers Crisis is oral health. Tap water includes fluoride and dermatologic conditions you don’t want to miss when caring on assessing and identifying victims of human trafficking, fluoride prevents cavities! Unfortunately, many people for your patient’s oral health. Case based studies will be as well as best practices in providing comprehensive legal in Flint cannot drink their tap water. As a result, their services to victims. oral health is in danger, especially the children. The MSU Presented and helpful information shared to determine if College of Human Medicine’s Division of Public Health a patient in your dental chair has a contagious disease, fun Course Overview: and the Flint Community Based Organization Partners benign finding, or a potential skin cancer. A form of modern-day slavery, human trafficking is the (CBOP) worked side-by-side with MSU Extension and Mott recruitment, transportation, harboring, or receipt of peo- ple for the purposes of slavery, forced labor, and servi- Community College to hold the Flint Oral Health Fair on tude. In this training, participants will learn what precisely October 1, 2016. This interactive presentation will be a great start to the con- human trafficking is and how to identify it. Discussion will ference day and includes additional educational resources CBOP is comprised of over forty NGOs whose mission available for you and your patients, as well as fun giveaways include the overlaps between human trafficking and do- mestic violence, sexual assault and stalking; the scope is to mobilize underrepresented and underserved related to the topics being shared. and diversity of human trafficking in Michigan; the myths communities to achieve health equity and social justice. surrounding human trafficking; survivor and perpetrator case studies; and legal remedies available to survivors. These organizations’ support allowed participating professionals to: Registration Deadline: October 22, 2016** $25 fee for late registrations No Refunds After: October 22, 2016** • Assess the oral health status of Flint residents. ******Submit registration form below. Make checks or money orders payable to: MDAA ****** • Refer people in need of treatment to Flint dentists. Full Day: $75 American Dental Assistants Association (ADAA) member; $125 nonmember (M) • Enroll people in dental insurance plans. Half Day: $50 American Dental Assistants Association (ADAA) member; $75 nonmember • Provide oral health education and preventive information. Dental Assisting Students, Dental Hygiene Students, and Dental Students: $35 full day (must specify school and be currently enrolled) • Follow up with participants to ask if they were able to see a dentist. Name of Registrant_____________________________________________________________________________ MDAA members have been “keeping watch” and thanks to them, dental assisting “schools” that have questionable Address____________________________________________________City/State/Zip_______________________ advertisement and promise their attendees to become “certified” or even “registered” have been referred to our Phone ________________________e-mail or fax # (Include to receive confirmtion____________________________________ state association and also to the Dental Assisting National Board (DANB). Each member has the duty to know the ADAA Membership Number (required to receive member pricing) ___________________ Amount enclosed_______________ MDAA is an rules by which they are allowed to practice in their state. ADAA has all of that information on the web site. approved sponsor of Please Circle Choice: Full Day AM Only (Dr. Roebuck) PM Only (Elizabeth Campbell) continuing education through the Looking forward to the fall colors and a productive year. Mail To: MDAA C/O Laurel Fowler, 23001 Hoffman, St. Clair Shores, MI 48082 Michigan Board of Questions? Please contact Laurel Fowler at (586) 415-7110 or via e-mail at [email protected] Dentistry. Hotel Information: Bavarian Inn Lodge, One Covered Bridge Lane, Frankenmuth 48734 Phone: (989) 652-7200 PG # The Dental Assistant Month/Month Year Don’t forget to ask about the special MDAA room rate of $105 standard room, $155 for a suite for Friday. Room block will be held until PG 42 The Dental Assistant September/October 2016 call September 28, 2016 using group number 1240MC. For reservations please (888)775-6343.

MDAA Frankenmuth Seminar Bavarian Inn Lodge, Frankenmuth, Michigan Saturday, October 29, 2016 (6) CEs Available *Registration begins at 8:30 am, morning coffee and lunch included in fee* Heather Roebuck DNP, FNP-BC, Professor Elizabeth Campbell FAANP 9:00 AM to Noon (3) CEs 1:00 to 4:00 PM (3) CEs Brush up on Dermatology: Cutaneous findings seen during a dental Human Trafficking: Body Copy visit Identification and Advocacy Presenter Information: Presenter Information: Dr. Heather Roebuck has extensive clinical experience Professor Elizabeth Campbell is a clinical assistant profes- from 1997 as an RN, to present as a Doctor of Nursing Prac- sor of law in the Human Trafficking Clinic. She has dedi- tice and the owner of RoebuckDERM. cated her legal career to serving individuals who have ex- Dr. Roebuck is also an instructor and serves as a Clinical perienced abuse and exploitation. Her research and teach- Preceptor at many universities in Michigan including: ing interests focus on human trafficking, immigration, do- Madonna University, University of Michigan Flint, University mestic violence, and criminal law. She spearheaded a pilot of Detroit, Michigan State University, and Oakland University. project in partnership with Washtenaw County aimed at She has also been an instructor at the national level for Aes- better responding to victims of human trafficking who are thetic Medical Educators Training. arrested and/or charged with prostitution and related of- Dr. Roebuck has also been published extensively and fenses. Under Professor Campbell's leadership, the Human also contributes regularly in the research arena. Trafficking Clinic is currently receiving a $500,000 grant from the U.S. Department of Justice in order to better un- derstand and provide services to individuals who have ex- Course Overview: perienced human trafficking and domestic violence or sex- ual assault. She regularly trains attorneys, law enforce- This will be an A (acne) to Z (zoster) journey of ment, medical professionals, and social services providers dermatologic conditions you don’t want to miss when caring on assessing and identifying victims of human trafficking, for your patient’s oral health. Case based studies will be as well as best practices in providing comprehensive legal Presented and helpful information shared to determine if services to victims. a patient in your dental chair has a contagious disease, fun Course Overview: benign finding, or a potential skin cancer. A form of modern-day slavery, human trafficking is the recruitment, transportation, harboring, or receipt of peo- ple for the purposes of slavery, forced labor, and servi- This interactive presentation will be a great start to the con- tude. In this training, participants will learn what precisely ference day and includes additional educational resources human trafficking is and how to identify it. Discussion will include the overlaps between human trafficking and do- available for you and your patients, as well as fun giveaways mestic violence, sexual assault and stalking; the scope related to the topics being shared. and diversity of human trafficking in Michigan; the myths surrounding human trafficking; survivor and perpetrator case studies; and legal remedies available to survivors. Registration Deadline: October 22, 2016** $25 fee for late registrations No Refunds After: October 22, 2016** ******Submit registration form below. Make checks or money orders payable to: MDAA ****** Full Day: $75 American Dental Assistants Association (ADAA) member; $125 nonmember (M) Half Day: $50 American Dental Assistants Association (ADAA) member; $75 nonmember Dental Assisting Students, Dental Hygiene Students, and Dental Students: $35 full day (must specify school and be currently enrolled) Name of Registrant_____________________________________________________________________________ Address____________________________________________________City/State/Zip_______________________ Phone ________________________e-mail or fax # (Include to receive confirmtion____________________________________ ADAA Membership Number (required to receive member pricing) ___________________ Amount enclosed_______________ MDAA is an approved sponsor of Please Circle Choice: Full Day AM Only (Dr. Roebuck) PM Only (Elizabeth Campbell) continuing education through the Mail To: MDAA C/O Laurel Fowler, 23001 Hoffman, St. Clair Shores, MI 48082 Michigan Board of Questions? Please contact Laurel Fowler at (586) 415-7110 or via e-mail at [email protected] Dentistry. Hotel Information: Bavarian Inn Lodge, One Covered Bridge Lane, Frankenmuth 48734 Phone: (989) 652-7200 Don’t forget to ask about the special MDAA room rate of $105 standard room, $155 for a suite for Friday. Room block will be held until Month/Month Year The Dental Assistant PG # September 28, 2016 using group number 1240MC. For reservations please call (888)775-6343.

TRUSTEE NEWS 7 District Trustee th Representing: MN, ND, SD, WI Kelli Olson, LDA, CDA, CDPMA, CPFDA Minnesota: President-Kelli Olson The local societies have been actively working on putting together their CE meetings for 2016-2017. I highly recommend attending the meetings as there are some great topics and speakers scheduled. I plan on attending the upcoming meetings. Our Duluth local society will be hosting their 1st “Learning in the Round” to be held on Saturday October 22, 2016. I encourage and recommend attending. For more information on CE meetings please visit: www.mndaa.org Minnesota Dental Assistant Association (MnDAA) members volunteered at the 5th Annual Minnesota Mission of Mercy (MnMOM). Minnesota had another very successful MnMOM. Thank you to all who volunteered. MnDAA held their summer board meeting on June 18, 2016 and it was discussed that they will be working on pursuing the administration of local anesthesia by Licensed Dental Assistants. Krista Kowalski, dental assisting student at Central Lakes College, was the recipient of the MnDAA Helen Tuchner Scholarship Award. Congratulations Krista! Upcoming events: Twin Cities Oral Cancer Awareness Walk and Fun Run—Saturday October 1, 2016 at the Thomas Lake Park Pavilion in Eagan. Please see the accompanying schedules for Minnesota local societies. North Dakota: President Sasha Dusek North Dakota Dental Assistant Association (NDDAA) members volunteered at the 5th Annual MnMOM in Moorhead. A big thank you for all of your help! NDDAA held their summer board meeting the end of June. NDDAA held their Annual Session September 15-17 in conjunction with the ND Dental Association. I was able to attend all of their meetings. Their General Assembly was held on Friday, September 16 which included great CE PG 44 The Dental Assistant September/October 2016

topics and speakers. All officer positions were filled for the 2016-2017 year. Andrea Carlson, RDA was the recipient of the Dental Assistant Recognition award for Professional Dedication. Body Copy Congratulations Andrea! For more information about NDDAA visit: www.nddaa.org South Dakota: President Kay Lindgren No current activity. However, I am working with American Dental Assistant Association (ADAA) President-Elect Natalie Kaweckyj on putting together a “Learning in the Round” meeting for the members and non-members to get information about ADAA to the dental assistants along with some continuing education. Wisconsin: President Malea Flynn No current activity/events at this time. To ALL 7th District members, please make sure that ADAA has your current email address so that we can get information out to you. CivilianDentalJobs.com Civilian Corps FIND JOBS POST RESUMES APPLY TODAY Dental Assistant Advance your career while serving our military members and their families with the U.S.A. Civilian Dental Corps. World-class technology, top-of-the-line equipment and exceptional benefits are just a few reasons to consider this exciting opportunity. Apply today at CivilianDentalJobs.com Apply today at CivilianDentalJobs.com Vast Opportunities Exceptional Benefits Rewarding Careers U.S.A. Civilian Dental Corps employees are NOT subject to military requirements such as 'boot camp,' enlistments or deployments. THE DEPARTMENT OF DEFENSE IS AN EQUAL OPPORTUNITY EMPLOYER. September/October 2016 The Dental Assistant PG 45 Month/Month Year The Dental Assistant PG #

MnDAA Local Society CE Education Courses Body Copy 2016-2017 VIKINGLAND DENTAL ASSISTANTS CONTINUING EDUCATION **09-29-16 5:30-8:00 PM Dealing with Sensitivity Heidi Briggs, From Colgate Alex Tech College Room #208 **10-17-16 5:30-8:00 PM Sedation Dentistry Dr Geyen Alex Tech College Room #208 **11-21-16 5:30-8:00 PM Implants -What’s New Amy Gessell, Astra Alex Tech College Room #211 DECEMBER NO MEETING JANUARY NO MEETING 02-13-17 5:30-8:00 PM Anesthetics & Pain Management Septodont Alex Tech College Room #211 **03-20-17 5:30-8:00 PM Medical Emergencies North Ambulance Education Alex Tech College Room #211 **04-17-17 5:30-8:00 PM Infection Control Leanne Mathieu Kramer, Statements Plus Alex Tech College Room #211 ****Meetings now starting at 5:30 instead of 6:00 PM ** Sept. Meeting is the 4th Monday instead of the 3rd** ** Feb. Meeting is the 2nd Monday instead of the 3rd** In case of bad weather during winter months, listen to any of the Alex radio stations for cancellations. FEES (per meeting) ADAA member $5.00 ADHA member $10.00 Assistant non-member $25.00 Hygiene non-member $30.00 Must present current ADAA or AHA membership card at 1st meeting you attend. PRESIDENT Christen Robinson W 320-762-1551 PRES. ELECT Carrie Velde W 320-762-1551 SECRETARY-TREASURER Sue Rutten W 320-352-6669 Continuing Education Directors - Carrie Velde & Sue Hanson W- 320-762-1551 PG 46 The Dental Assistant September/October 2016 PG # The Dental Assistant Month/Month Year

TRI-METRO DENTAL ASSISTANTS SOCIETY 2016-2017 CE PROGRAM Body Copy Tuesday 9/27/16 Forensic Dentistry & Medical Emergencies Dennis Hamlet, Emergency Outfitters 6-8 p.m. Southdale Library Full Meeting room 2nd floor 7001 York Avenue S Edina, MN 55435 Tuesday 10/25/16 Nuts & Bolts of Radiation Safety Leann M. Kramer, LDA, CDA, CDPMA 6-8 p.m. Ridgedale Library RHR Full Room 12601 Ridgedale Drive Minnetonka, MN 55305 Saturday 1/28/17 5th Annual Learning in the Round Multiple speakers 9 a.m. - 1 p.m Herzing University 5700 West Broadway Crystal, MN 55428 Registration is required MnDAA Board meeting to follow at Broadway Pizza Tuesday 2/7/17 Substance Abuse in the Dental Profession Tracy Erfourth, BS 6-8 p.m. Place TBD Health Professionals Services Program Tri-Metro Officers: President: Hussein Sheikh Pres. Elect: Open Vice President: Open Secretary/Treasurer: Linette Schmitt Directors: Brenda Spanovich, Nan Starzecki Education: Kelli Olson, 763-221-9393 [email protected] Month/Month Year The Dental Assistant PG # September/October 2016 The Dental Assistant PG 47

Body Copy ST CLOUD DENTAL ASSISTANT SOCIETY 2016-2017 Speakers and Info. Free CE credits to ADAA Members. *=2 Core **=2 Infection Control Sept 12 Mon Speaker Dianne Testa /GC America Topic: Glass Ionomer, Dry mouth and more (Students Night Refreshments Served) You must Register for Oct. 8th meetings at Email: [email protected] Oct 08 *Sat @8:00 to 10:00 am Speaker Dianne Testa /GC America Topic: Record Keeping _ Oct 08 **Sat @10:30 am to 12:30 pm Speaker Stearns Co. Public Health Student Topic: Immunization, Infection Disease and Control Jan 09 Mon Speaker Thoele Dental Lab Topic: Dental Appliances How they’re made and uses. Feb 06 Mon Speaker Natalie Lucken Topic: Communication with Patients and each other. March 20 Mon Speaker Stephanie Engels / 3MTopic: Dental Products and Their Uses (Dental Assistant Recognition Week {DAWR} Refreshments Served.) Monday Meetings are held at St Cloud Technical Community College in the Health and Science Building. Oct. 8th meetings are at the Sauk Rapids Government Center /City Hall, 360 Summit Ave N, Sauk Rapids, MN 56379 just off of Hwy 10 going west and turn right on 2nd Ave. North. Meeting times are 6:30 to 8:30 pm on Mondays with a short meeting afterwards, followed by handing out CE Certificates. Current ADAA Membership Card Required, Nonmember fee is $30 or new members can register at check in or by register & pay online at www.adaausa.org. Please make sure you mention to be a member of the St. Cloud Dental Assistant Society! This will help our local society to receive state refunds! This is needed since we are a non-profit organization. Thank you, this helps our nonprofit Local Society! Room # will be posted at the front door. Due to unexpected changes & weather we recommend you check before meetings in case of changes. You can see us on Facebook and http://mndaa.org/ or contact one of the officers President: Mary Schutz [email protected] C: 320-293-8290 Secretary: Heidi Vreeland [email protected] C: 320-290-6162 Make sure you keep us updated with your current phone # and email since this is how we can best inform you of any changes due to weather or speakers. This is the only notice you will receive so keep this available and feel free to share this information with other Dental Assistants. PG # The Dental Assistant Month/Month Year PG 48 The Dental Assistant September/October 2016