SACAA_ethics_handbook

EMBRACING AN ETHICS HANDBOOK EMBRACING AN Keeping you safe in the sky

EMBRACING AN PAGE 2 CONTENTS 01 Purpose.................................................. 3 02 SACAA’s Ethics and Values................... 6 SACAA Values....................................... 8 03 The Code of Conduct and Pledge.......... 9 04 Gift and Hospitality Register.................. 11 05 Fraud and Corruption............................. 13 06 Conflict of Interest.................................. 16 07 Documents............................................. 20 08 Test your Knowledge.............................. 21

BACK TO CONTENTS PAGE 3 01 PURPOSE EMBRACING AN

EMBRACING AN BACK TO CONTENTS PAGE 4 This handbook contains SACAA’s Ethics, Fraud, Corruption and Conflict of Interest information. The handbook is aimed at assisting employees by providing them with the necessary information, briefly explained for their understanding regarding Ethics, Fraud, Corruption and Conflict of Interest. The information contained in this booklet does not substitute the obligatory requirement for employees to familiarise themselves with SACAA policies covering the above topics.

BACK TO CONTENTS PAGE 5 The purpose of this handbook is: 02 01 To provide a guide to To describe the values of the identifying unethical conduct; SACAA; 03 04 To provide the details of To guide employees on the independent facility for anonymous reporting of Fraud, managing any conflicts of Corruption, Conflict of Interest and Unethical conduct; and interest. EMBRACING AN

BACK TO CONTENTS PAGE 6 02 SACAA’s ethics and values EMBRACING AN

EMBRACING AN PAGE 7 BACK TO CONTENTS Ethics can be defined as moral principles that govern a person’s behaviour or activities. At the SACAA, we strongly believe that ethics and values should be at the heart of how we conduct business. For the SACAA to succeed on its mission, vision and brand promise, ethical conduct and living the values must be at the heart of everything that we do. The SACAA Board has approved the Ethics Policy, which serves as a guide to each employee for SACAA to thrive and to be respected by our principals, the aviation industry, and the public alike.

BACK TO CONTENTS PAGE 8 SACAA Values INTEGRITY Maintain high ethical standards and approach issues professionally with integrity, without any bias and in a transparent manner that engenders trust amongst all our stakeholders. SERVICE EXCELLENCE Service delivery ahead of customer expectations, striving to always exceed customer expectations. TEAMWORK Working with others and taking joint accountability for results. COLLABORATION Working together to achieve mutually beneficial goals. These values make us who we are at SACAA and each person that is associated with the SACAA, EMBRACINiGnAcNluding external stakeholders, need to live these values.

BACK TO CONTENTS PAGE 9 03 EMBRACING AN The Code of Conduct and Pledge

BACK TO CONTENTS PAGE 10 The SACAA Code of Conduct and Pledge is a document that is binding to all employees. This document enforces ethical values for all SACAA employees. The organisational performance is measured in terms of how SACAA lives out these ethical values. We understand that this document cannot cover all aspects of every employee’s conduct or situation, but we encourage employees to speak up when they have questions. PURPOSE The Code of Conduct prescribes the accepted and desired behaviour at the workplace. Adherence to the values that are prescribed in the Code of Conduct determines how the industry and the public engage with SACAA. Professionalism is the cornerstone of how SACAA employees are to conduct themselves at all times.

BACK TO CONTENTS PAGE 11 04 GIFT AND HOSPITALITY REGISTER R500 GIFT VALUE VOUCHER EMBRACING AN VALID FROM 1 MARCH - 31 MARCH

BACK TO CONTENTS PAGE 12 A gift or a favour (tangible or intangible) from a person or firm, regardless of whether a business relationship exists, must not be accepted. If it is accepted, it must not create the appearance of a conflict of interest, impropriety or favouritism, or damage SACAA’s image and reputation. Further to that, a gift must be declared and registered within 7 days at the Office of the Company Secretary. Employees may not offer or accept gratuities, facilitate payments, bribes, kickbacks, vouchers, or money. The purpose of these guidelines is to demonstrate commitment to ethical business practices, and to be transparent. Keeping a record of the gift does not automatically mean that it was ethical and acceptable to the SACAA that you accepted it. If you are uncertain about whether to receive or give a gift, obtain approval from your line manager beforeEMyBoRAuCIaNGccANept or offer a gift.

BACK TO CONTENTS PAGE 13 05 FRAUD AND CORRUPTION EMBRACING AN

EMBRACING AN BACK TO CONTENTS PAGE 14 The SACAA subscribes to very high ethical standards and frowns on fraud, bribery and corruption. We pride ourselves on fairness, integrity and transparency. The aviation industry and partners, including the public, can anonymously blow the whistle against unethical conduct, fraud, corruption, general irregularities, etc, without fear of victimisation.

BACK TO CONTENTS PAGE 15 Employees, stakeholders and other third parties are required to raise their concerns and report wrongdoing within the workplace/aviation industry to the SACAA, using any or a combination of the following: The Fraud and Ethics Hotline on 0800 997 263; or send an SMS to 33490; or send an email to [email protected]; or alternatively use the web address www.whistleblowing.co.za. Telephone calls are toll-free, and the Ethics & Fraud Line is available 24 hours a day, seven days a week, and it caters for all languages. This Fraud and Ethics Hotline is managed by an independent organisation, and the SACAA cannot know who reported fraud or unethical conduct. When an employee is faced with an ethical or a compliance-related dilemma, the employee must contact the Office of the Company Secretary, Internal Audit or Legal and Aviation Compliance Division. EMBRACING AN

BACK TO CONTENTS PAGE 16 06 CONFLICT OF INTEREST EMBRACING AN

BACK TO CONTENTS PAGE 17 Section 98 of the Civil Aviation Act (CAA) prescribes that employees must declare, annually or within 7 days when such interest arises that poses any possible conflict of interest, to the Director of Civil Aviation (DCA). This declaration must have the details of all employment, positions, offices, allegiances, interests, or any activities, which may compromise an employee’s independence and objectivity in carrying out his or her duties and functions at SACAA. The section further requires that where such interest vests in a person, by way of a gift, will, succession or otherwise, such interest must be absolutely disposed of within three months of such vesting. When such interest is declared, the DCA may take such steps as he or she considers necessary to ensure a fair, unbiased, and proper exercise of the functions of such person in terms of the Act. If an employee fails to disclose an interest, the DCA must take disciplinary steps against such a person. EMBRACING AN

BACK TO CONTENTS PAGE 18 In line with the Act, the SACAA commits itself to making available to the public all declared conflict of interest. Any member of the public interested in inspecting the declared conflict of interest may do so at the SACAA Head Office in Johannesburg during working hours. A conflict of interest can lead to the following, amongst others: 01 biased decision-making, unfairness and erosion of trust and confidence; 02 negative impact on SACAA’s ability to deliver on its mandate; and 03 negative impact on the image and reputation of SACAA and its employees. EMBRACING AN

BACK TO CONTENTS PAGE 19 Some of the ways in which a conflict of interest may arise is when one engages in private work that competes or would give rise to a conflict of interest, while still employed at the SACAA. Examples of private work or interests could include the following: 01 02 03 employment with outside the operation of one’s engagement in any organisations; own business; commercial activity; 04 05 engagement with professional engagement in charitable, public, organisations; and social, and sporting interests. EMBRACING AN

BACK TO CONTENTS PAGE 20 07 These documents are available on our Intranet under the ISO9000 tab. Select Policies, Company Secretary, Management Internal Audit and HR policies: 01 02 03 Ethics Policy; Compliance Fraud and Corruption Management Policy; Prevention Framework; 04 05 Whistleblowing Conflict of Interest Policy; Policy. EMBRACING AN

BACK TO CONTENTS PAGE 21 08 TEST YOUR KNOWLEDGE EMBRACING AN

BACK TO CONTENTS PAGE 22 12 3 4 5 6 7 89 10 11 14 15 12 13 16 CROSSWORD PUZZLE ONLINE LINK: https://crosswordlabs.com/ view/sacaas-ethics-handbook EMB(RSACeIeNGpAaNge 25 for submission instructions) SUBMIT

BACK TO CONTENTS PAGE 23 Clues 8. Civil Aviation Act (CAA) prescribes that employees must declare, ACROSS annually or within 7 days when such 1. The SACAA _________ to very high interest arises which poses any possible conflict of interest, to the ethical standards that frowns on Director of Civil Aviation (DCA). Fraud, Bribery and Corruption. 4. Web address. 10. Must be declared and registered 5. Describes the SACAA’s values and within 7 days at the Office of the provides details of the independent Company Secretary. facility to anonymously report Fraud, Corruption, Conflict of Interest, and 13. Can lead to biased decision making, unethical conduct. unfairness and erosion of trust and 6. Email address for the Fraud and confidence. Ethics Hotline. 7. Could include employment with 16. ___________ is cornerstone of how outside organisations or the operation SACAA employees are always to of one’s own business. conduct themselves. EMBRACING AN

BACK TO CONTENTS PAGE 24 Clues DOWN 12. The __________ may take such 2. Working together to achieve mutually steps as he or she considers necessary to ensure a fair, unbiased, beneficial goals. and proper exercise of the functions 3. The organisational performance of such person in terms of the Act. is also dependent on how SACAA 14. Maintain high ethical standards and employees apply the _________. approach issues professionally with 9. Dishonest or fraudulent conduct by integrity, without any bias and in a those in power, typically involving transparent manner that engenders bribery. trust amongst all our stakeholders. 11. At SACAA, as employees of SACAA we strongly believe that ethics and 15. Moral principles that govern a _________ should be at heart of how person’s behaviour or the conducting we conduct business. of an activity. EMBRACING AN

BACK TO CONTENTS PAGE 25 ONLINE PUZZLE INSTRUCTIONS Solving a crossword online: • Click a cell on the crossword grid, or click a clue • Click twice on a cell to toggle between across and down • The active cell is highlighted in blue • Start typing in the word • Hit enter when you are done typing in the word • The word will turn green or red if you got it right or wrong • You can use the tab and shift-tab keys to move around the crossword, and the arrow keys Submitting the crossword puzzle: • Once you have completed the puzzle and all the words are green, click on this button , then you will get a drop down like this: • Click on the printer icon. On a dropdown on Destination, select “save as PDF”, the click on save and rename with your name and • send to Mr Kolekile Stofile - [email protected] EMBRACING AN

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