Owners Manual 2014V7

A Handy How to Guide We’ re happy to welcome you as a new member of Valley Credit Union, proudly serving the Annapolis Valley. Our aim is to empower you to make the best decisions for your financial well-being. In this user friendly Owners Manual, you won’ t find out how to fix your faucet, but you will find instructions on how to take advantage of some of our most popular products and services—from how to instantly access your Valley Credit Union accounts, to how to use your GLOBAL PAYMENT MasterCard®, what chequing account is best for you; to understanding the rewards of a strong credit union relationship. We do have every kind of financial product and service you could need... It’s time youmade the switch Go to www.valleycreditunion.com and click to access an easy way to switch from your Financial Institution to us! Also a convenient tool to switch over your automatic payments and deposits. Just enter your information once and our program will generate all the forms you need. (Or bring your information to us and we can do it for you!) 

A Handy How to GuideOur branches are located...Bridgetown: 665-2545 Hantsport: 684-3274279 Granville St PO BOX 428 24 William St PO BOX 292Bridgetown NS B0S 1C0 Hantsport NS B0P 1P0Cambridge: 538-3905 Middleton: 825-68765670 Hwy#1 PO BOX 70 32 Commercial St PO BOX 1319Waterville NS B0P 1V0 Middleton NS B0S 1P0Canning: 582-7655 New Minas: 681-6884969 Seminary Ave PO BOX 10 9237 Commercial StCanning NS B0P 1H0 New Minas NS B4N 3G1Greenwood: 765-3342 Head Office: 538-4510780 Central Ave. PO BOX 1540 5682 Hwy1 PO BOX 70Greenwood NS B0P 1N0 Waterville NS B0P 1V0Like Us Scan me

A Handy How to Guide Benefits of OwnershipPatronage Rebate ProgramYour commitment to Valley Credit Union willnot go unnoticed! As a valued member, wehave designed a program to reward yourstrengthening relationship – the more youparticipate and use YOUR credit union, the moremoney we will give back to you!So, when you choose to deal at ValleyCredit Union you are not just a customer;you are an owner who has anopportunity,not only to voice your opinionsand vote on how the credit union isoperated, but you also have theopportunity to share in the successes ofyour financial institution.We have returned $2.8 million, in thepockets of many members. We think thisclearly shows you that we do value yourbusiness and it separates us from thecompetition.The rebate is calculated on severalfactors related to interest earnedon fixed deposits, interest paid onlending services, along with theElectronic Transactions conductedthroughout the previous year.The success enjoyed by ValleyCredit Union has enabled us toprovide this return to the peoplethat helped us realize our goals.And we thank you!

Service, Strength, SuccessSocial ResponsibilityWe feel that for a company to consider itself truly successful, itmust support and give back to the community. Our success isdirectly related to the success of our communities, that’ s whyour profits stay in the local area, reinvested in our localeconomies, and that is why we work to improve the local qualityof life. Supporting our local suppliers and businesses for productsand services, is one way we support our community; raising funds,volunteering our time and efforts is another. We are pleased towrite, we have recently been named Outstanding Large Businessof the Year by The Eastern Kings Chamber of Commerce . For it is not only about writing a cheque. It is also about rolling up our sleeves and getting involved.Credit Union staff and Board are kept busy during the yearsupporting many events and associations. We make donations,participate in relays, volunteer our time, bake goodies for sales,sell raffle tickets, & hold BBQs all to help raise funds for valuablecauses.Are you game for a good time? For we even host our own AnnualCharity Golf Tournament each August with the proceeds goingto a given charity. If you enjoy a fun day of golf with the chanceof winning some fantastic prizes; you should register a team. Youth - they are our future. We feel it’ s important to educate them and support their various ventures. Therefore, to better equip them for the future, credit unions have provided local high schools a Free financial literacy program to teach in the classroomon how to manage their financial future.Also stay tuned...we wish to keep the public informed onimportant subjects, so we periodically conduct Free informationsessions .

A Handy How to GuideSowing the seeds of C VCU Staff dressed in pink to support Anti- Bullying Day We love our relationship with the Drive-in!Valley CreditUnion supportslocal food banksBringing in the Blue Jays. Huge supporter of theSponsor of Kelly Grubers Canadian Cancer Society'sBaseball camp Relay for Life You can join Valley Credit Unions Annual Charity Golf Tournament

Community success...See you at community parades Our Skip-A-Payment raised over $9855 School Breakfast programs.Adopt-A-Day Habitat for Humanity Gift of Joy Sponsor - for the Valley Regional Hospitals Festival of Lights BBQ & annual contribution of $8000 for the Special Valley Our Friends from Ghana Credit Union donates $250,000 to theValley Regional Hospital Foundation forthe building of the new palliative careunit.

A Handy How to GuideManaging your money is aseasy as point and clickImagine the total convenience of 24-hour online access to your account.You can manage your money when itsuits your schedule, not ours.Take care of day-to-day banking Connecting old skool withneeds, such as reviewing youraccount history, stop payments, ®paying bills, transferring funds,applying for a loan, opening new 1-800-963-4848 Within North Americaaccounts gaining easy access to your 1-902-493-4800 Outside North AmericaMasterCard® information, Ethicalfunds®, and online brokerage A Direct Line to Your Accountsservices. Even with your powerIn fact, MemberDirect® Online out...With TeleService®, yourAccess lets you do almost anything account information is atyou can do at your branch. And your fingertips from anyyou’ ll be happy to see at how easy touch tone phone.it is to use. TeleService® is available 24How do I gain Access to hours a day, 7 days a week.MemberDirect®? Use TeleService® for up-to-If you haven’ t already been signed the-second loan, deposit andup for MemberDirect®, you’ ll have MasterCard® accountto visit your branch to get a Personal balances. Transaction historyAccess Code (PAC). This code ensures on accounts since your lastthe security and confidentiality of statement, to the last tenyour system. Then just visit our transactions, transfer fundswebsite at and you’ re also able to pay those dreaded bills…www.valleycreditunion.com A unique feature ofand click login. Follow the prompts to TeleService® is our bill“ register” your computer as an payment option. Withextra security feature. Now type in TelPay®, you can enjoy theyour account number and PAC and convenience of paying yourthat’ s it. You’ re in! bills with no line-ups, no cheques to write, no postage,Explore the different tabs to see no hassles and no delays.what you can do.

What is an Interac e-transfer?It is a fast, secure andconvenient way to send orreceive money via email or textmessage.What do you need to send/receive and Interac e-transfer?Other than having a Canadian Deposit acct the only thing you need to sendor receive an transfer is an email address or a mobile phone number. Thesender does not need to know any financial acct info!What are the benefits of Interac e –Transfers?1. It’ s Easy. You can send and receive money directly from/to your existing deposit acct in only a few simple steps. There’ s no need to set up new accts, user ids or passwords if you are already using MemberDirect online banking.2. It Saves time. The notification is sent via email and/or text message, so there is no need for signing cheques, filling out forms, standing in line or mailing anything.3. It’ s Quick. There is no lag time to receive the money, it can be accessed immediately after the transfer is accepted.4. It’ s Safe. There is no need to share financial acct info between you and recipient. A security question protects the transfer from being deposited by the wrong or unintended recipient.Is it safe to use? Yes, only the notification of the transfer is sent via email or text message. The money always resides safely at the Financial Institution and is transferred through existing payment networks that have been used for years to settle things like cheques, ATM deposits and withdrawals. Security measures built into the system include: Encryption, Confidential user IDs and Passwords, Securelogins, A security question to ensure only the intended recipient receives themoney, 128-bit browser encryption.Just think...You could pay your babysitter - no worrying about rememberingto get cash out, owe your friend half a restaurant bill?- settle it beforedessert, or send emergency funds to a loved one - all in real time.We do not have a crystal ball or claim to possess psychic powers but...wepredict e-transfers will eventually change the way the world transacts...

A Handy How to GuideMobile Text Banking– The only requirement is that you mustbe signed up for MemberDirect online banking and you havea cell phone.(you do not need a smartphone either)Text any of the following commands to MONEY(66639) and receive your account information on yourphone:ACT – For the account activity of your primary accountACT (account nickname) – For the account activity of aspecific accountBAL – For the balance of your primary accountBAL ALL – For the balances of all your accountsBAL (nickname) – For the balance of a specific accountDISABLE – To temporarily disable your phoneHELP – For a list of the commands you can useINFO- For contact info about your credit unionSTOP – To permanently delete your phone We do not charge for this,however you may be charged from your Cellular serviceprovider if you do not have a texting package.

Download our iphone app from iTunesWhat? NO IOS device?No worries, you still can use Mobile Web BankingMobile Web banking is our online banking platform optimized for use onmobile devices over a cell network. You can do all the same things as youcan with MemberDirect online banking without having to download all theextra content. This makes it faster and smaller data packets are transmitted( this is a really good thing if you do not have a data plan with your cellprovider)Anytime, Anywhere, AnyplaceHave you ever been in a line up and wondered if you have enough money inyour chequing account to pay for what you have in your cart? Did you wishyou could transfer some money from your savings account just in case? Wellyou can with mobile banking. You can also pay bills, send e-transfers, find aBranch or ATM nearby, contact us directly, or read little snippets of what hasbeen going on with your credit union in our message section. It truly isconvenience in the palm of your hand!Mobile banking will work outside Canada, but check with your cell providerabout costs for accessing data while roaming.How do you access Mobile Web you ask?You will need to have access toMemberDirect online banking, andalso a smartphone. There is nodownloading or installing anyApplication. Simply open a browser.Type (or scan our QR code below)www.valleycreditunion.com/ m

A Handy How to GuideManaging YOUR Money, YOUR wayAccess the Services You Want...Wherever You Go!Inter Credit Union Services lets you access your accounts through a largenetwork of credit unions throughout Atlantic Canada and nationwide. Youcan access your account with your Debit Card and Personal IdentificationNumber (PIN) or through the ICU Merchant Terminal (ACCULINK®) atparticipating credit unions nationwide to withdraw, deposit, transfer funds,make loan payments, pay your MasterCard® bill or get a Cash Advancefrom your MasterCard®. Experience your home branch service withoutbeing at home.Overdraft ProtectionEnjoy peace of mind, and avoid the cost and embarrassment of insufficientfunds. Apply for Overdraft Protection on YOUR Chequing and relatedpackages.YOUR Seniors DiscountYou’ ve earned it! That’ s why we offer members aged 59+ the SeniorsDiscount on YOUR Chequing Packages. The details on each of the packagesare shown on the next couple of pages…E-Statements and Clickable ChequesWe have an easy way for you to keep track of your financial activity. E-Statements. View, print, or save them online. Simply sign intoMemberDirect® and look to your left. On the shortcut bar (on the left-handside) there is a link named “ Electronic Statements” just click on it andopen or download the file to your computer. Easy Peasy. We also offerclickable cheques where you can actually view a picture of your chequeanytime throughout the month. If you still are uncertain on what suits you best; our knowledgeable employees are always happy to offer advice on which account is best suited to your transactional style.

Which chequing account best suits YOU?a) YOU are under age 25 and still in school. YOUR HeadStartb) YOU make relatively few transactions a month and enjoy “pay as you go”. YOUR Chequingc) YOU make less than 15 transactions a month and enjoy simplified record keeping for a low monthly fee. YOUR Chequing 15d) YOU are an electronic services user, you transact using Interac®, ATMs, GLOBAL PAYMENT MasterCard® , Pre-authorized payments etc…Unlimited self-service is important to you. YOUR Electronic Chequinge) YOU make less than 40 transactions throughout the month. Thisaverages out to one per day, and slightly more on weekends. YOUR Chequing 40f) YOU are a high transaction user who prefers a fixed monthly fee and enjoys the convenience of extra benefits. YOUR Chequing Unlimited

A Handy How to Guide YOUR HeadStart AccountYou do things the way you want. But you can still take some good advice.We give you the power to take ownership of your financial future. YOURHeadStart is available to youth 13-19 years of age (up to age 25 if stillattending school) and offers an attractive tiered interest rate so you canwatch your money grow month-by-month.Account Features: Account access via Interac® Direct Payment (Debit Card® is available to minors withparents consent & signature) GLOBAL PAYMENTTM MasterCard® (youth 16 and over with parentsconsent & signature) See p.18 for how the card works... Credit union affiliated ATM networks (Surcharge-free access to over 2700 ACCULINK® and EXCHANGE® ATMs throughout Canada) Interac® (Canada) & PLUS* (International) ATM Networks give you access to ATMs around the world* Surcharge fees may apply TeleService® telephone banking/ Mobile Banking ICU® Services Pre-authorized debits FREE MemberDirect® online banking including e-Transfers  FREE in-branch deposits and withdrawals  YOUR HeadStart is a great account to get your feet wet in the financial jungle. Perhaps you’ re University bound, landed your first job or are saving for your first car…  We will give you $5.00 to get it started.  Most transactions you carry out are FREE; this means that you will pay NO service fees. (except withdrawals @ non CU ATMs) Think of how much money you can save...

Your Chequing AccountThis \"pay as you go\" chequing account combines easy access to yourfunds with the added benefit of tiered interest. This account is for thosewho perform few monthly transactions.Account Features: Account access via Interac® Direct Payment Credit union affiliated ATM networks (Surcharge-free access toover 2700 ACCULINK® and EXCHANGE® ATMs throughout Canada) Interac® (Canada) and PLUS* (International) ATM Networks giveyou access to ATMs around the world* Surcharge fees may apply TeleService® telephone banking/ Mobile Banking ICU® Services Pre-authorized debits Cheques GLOBAL PAYMENTTM MasterCard® Pays interest at tiered rates FREE MemberDirect® online bankingaccess FREE in-branch deposits and withdrawals Overdraft protection available based on approved creditMonthly Fees and Discounts: $ 4.00 minimum monthly fee

A Handy How to Guide YOUR Chequing 15Transact a little. You only make a few transactions and want a low monthlyfee.Account Features:15 transactions included for one monthly fee, including: Interac® Direct Payment Credit union affiliated ATM networks (Surcharge-free access to over 2700 ACCULINK® and EXCHANGE® ATMs throughout Canada) Interac® (Canada) and PLUS* (International) ATM Networks give youaccess to ATMs around the world* Surcharge fees may apply TeleService® telephone banking/ Mobile Banking ICU ® Services Pre-authorized debits Cheques GLOBAL PAYMENT MasterCard® Per item fee on excess of 15 transactions Pays interest at tiered rates based on the YOUR Chequing accountstructure FREE MemberDirect® online banking access FREE in-branch deposits & withdrawals Overdraft protection available based on approved creditMonthly Fees & Discounts:  $ 6.00 per month  25% YOUR Seniors Discount

YOUR Electronic ChequingTransact electronically. You want access to your accounts, anytime,anywhere, using self-service options.Account FeaturesUnlimited electronic transactions for one monthly fee, including: Interac® Direct Payment Credit union affiliated ATM networks (Surcharge-free access to over2700 ACCULINK® and EXCHANGE® ATMs throughout Canada) Interac® (Canada) and PLUS* (International) ATM Networks give you access to ATMs around the world. Surcharge fees may apply MemberDirect® online banking/ Bill payment TeleService® telephone banking/ Mobile Banking ICU ® Services Pre-authorized debits e-transfers GLOBAL PAYMENT MasterCard® Per item fee for non-electronic transactions Overdraft protection available based on approved credit Pays interest at tiered rates based on the YOUR Chequing account structureMonthly Fees and Discounts  $ 22.00 per month  25% YOUR Seniors Discount

A Handy How to Guide YOUR Chequing 40Transact a lot. You average one transaction a day, with a few extra onthe weekend.Account Features:40 transactions included for one monthly fee, including: Interac® Direct Payment Credit union affiliated ATM networks (Surcharge- free access to over 2700 ACCULINK® and EXCHANGE® ATMs throughout Canada) TeleService® telephone banking/Mobile Banking Cheques Pre-authorized debits ICU ®Services Interac® ATM transactions GLOBAL PAYMENT MasterCard® Per item fee on excess of 40 transactions FREE MemberDirect® online banking access FREE In-branch deposit and withdrawal transactions Interac® (Canada) and PLUS* (International) ATMNetworks give you access to ATMs around the world*Surcharge fees may apply Pays interest at tiered rates based on the YOURChequing account structure FREE Personalized Cheques No fee Travelers Cheques Safety Deposit Box discount of $10.00 Overdraft protection available based on approved creditMonthly Fees and Discounts $14.00 per month 25% YOUR Seniors Discount

YOUR Chequing UnlimitedTransact without limits. You want the ultimate in convenience, earningpower and value-added account features.Account Features:Unlimited transactions included for one monthly fee, including: Interac® Direct Payment Credit Union affiliated ATM networks (Surcharge-free access toover 2700 ACCULINK® and EXCHANGE® ATMs throughout Canada)  MemberDirect® online banking/ Bill payment  TeleService® telephone banking/ Mobile Banking  Cheques  e-transfers  Pre-authorized debits  ICU® Services  GLOBAL PAYMENT MasterCard®  Interac® (Canada) ATM transactions included  PLUS* (International) ATM transactions include  Pays interest at tiered rates based on the YOUR Chequing account structure  FREE in-branch deposits, withdrawals and bill payments FREE Personalized Cheques  No fee Travelers Cheques  Unlimited Stop Payments  Unlimited Money Orders & Certified Cheques Additional features include:  No annual fee on CHOICE REWARDS® on GLOBAL PAYMENT MasterCard® or GLOBAL GOLD PAYMENT MasterCard® 50% discount on GOLD GLOBAL PAYMENT MasterCard® 50% discount on a Safety Deposit Box Overdraft protection available based on approved creditMonthly Fees and Discounts: $28.00 per month 25% YOUR Seniors Discount

A Handy How to GuideHow To Use Your GLOBAL PAYMENT MasterCard®Face it, looks can be deceiving. This card looks like a credit card but isactually a cheque with benefits...make your shopping and life easier with theGLOBAL PAYMENT MasterCard®. It’ s a cheque and an ATM card all in one!It is accepted worldwide, anywhere you see the MasterCard® logo…including retailers, restaurants, hotels and online...Paying for your purchases with the “ Payment Card” is simple; just insertyour card, enter your CHIP PIN and go, tap it for Paypass, or if you are usingyour card at a merchant who doesn’ t have a CHIP machine; you just swipe,sign, and go. Your transaction will quickly be processed and the amount ofyour purchase will be automatically deducted from your Valley CU chequingaccount.It’ s that simple. And, unlike a credit card, there are no interest charges orannual fees. Moreover, it also has valuable benefits such as MasterPurchase®Protection, Extended Warranty, and MasterTrip® for FREE… simply by usingthe card.Your GLOBAL PAYMENT MasterCard® also doubles as an ATM card for quickaccess to cash 24/7. Trust us, you’ ll come to love it as much as we do!Hmmmm...Did we also mention it comes in a Gold version too?

CHOICE REWARDS®Collect points every time you use your GLOBAL Do you love toPAYMENT MasterCard® for retail purchases or collect points as much as we do?monthly expenses, then choose from aselection of redemption options – from traveland merchandise to charitable donations.If you sign up for CHOICE REWARDS® on yourGLOBAL PAYMENT MasterCard®, Valley Credit Union will pay the $8.00annual fee for the first year. Plus, as an added bonus, link up to 5 DebitCards within your household for free; so that you can also earn points onyour debit card transactions & earn points faster!Debit Card The CHOICE REWARDS®Whether you’ re around town or on website also features online specials, which include a numberthe other side of the globe, you can of unique items at discounted point values for a limited timeaccess your account at or while quantities last. Check it out any time www.choicerewards.ca at ATMs With the flexibility of the CHOICE REWARDS® program with you can travel virtually anywhere at anytime. your You can also redeem your Debit CHOICE REWARDS® points for donations to two national Card. charitable organizations. Your Debit Card also enables you topay instantly at stores, restaurants &any merchant that displays theInterac® Direct Payment Logo. OurCHIP cards are a new generation ofcard technology that makes a safepayment system even more secure,for the chip is virtually impossible toduplicate.All you need is your CHIP PIN number& don’ t worry you can change it atany time you feel you need to at yourbranch.Giving you the freedom to access yourfunds instantly.

A Handy How to GuideWe’ ve all been there. Standing in front ofanother financial institution’ s ATM, justwaiting to get dinged by a surcharge fee foraccessing our cash. One dollar, two dollars,three dollars…the surcharges vary, but thefrustration of getting “ dinged” remains thesame. That is, unless you belong to a creditunion. With access to a national network ofding free® ATMs from BC to Newfoundland,Canadian credit union members can keep moreof their money where it belongs; paying nosurcharge fees at thousands of credit union andother participating ATMs across Canada. It’ sa network of ATMs that’ s bigger than mostbanks and it’ s all ding free.What’s a ding free® ATM anyway?Members have always enjoyed access tothousands of ding free ATM’ s acrossCanada (an ATM network bigger than mostbanks).“ ding free” means that members pay nosurcharges at credit union and otherparticipating ATMs across Canada forwithdrawals, deposits and balance inquiries.A surcharge (or convenience fee) is a feecharged by an ATM owner at the time of thetransaction and appears on the ATM receipt.A surcharge ranges from $1 to $3, and comeswith a warning screen before the ATMtransaction is complete.Surcharges are not the same as transactionor account fees, which would appear on amember’ s monthly statement – i.e. when amember exceeds the limits of a packageaccount that comes with a fixed amount offree transactions per month.

MasterCard® Credit cardsValley Credit Union through to learn about features that arepartnership with CUETS (CU unique to each of the cardElectronic Transaction Services) also types from card registryoffers a full line up of MasterCard® services to rental car insuranceoptions you can choose from to meet to travel medical insurance andyour needs. Every MasterCard® in more. We DO have a creditour offering provides universal core card to meet your individualfeatures which include: needs. Global acceptance at 24 million In addition to the convenience of a MasterCard® Credit Card locations worldwide you can also benefit from our comprehensive loyalty rewards Worlds largest ATM network program. By adding CHOICE 24 hr lost/stolen card assistance REWARDS®, you earn one point Emergency cards for every dollar spent. MasterPurchase®, Extended (psst...2 points on the World Elite or Platinum card) You can Warranty, and MasterTrip® use your points for a range of merchandise or travel rewards.To list all the features and benefits ofeach individual card type would Why wait for a statement?make this booklet way too thick tohold so we encourage you to go to Keeping track of yourwww.valleycreditunion.com MasterCard® activity and your World Elite CHOICE REWARDS® is easy with MasterCard® secure access to your account online at www.cucardsonline.comPlatinum Class GoldMasterCard® MasterCard®Low Fee Gold StudentMasterCard® MasterCard® Low Fee BusinessMasterCard® MasterCard®

A Handy How to Guide YOUR Savings Term Deposits-GICsYOUR Savings is a flexible, tiered When you've got specific goalsinterest savings account. The in mind, there's nothing moreaccount gives you easy access to satisfying than watching yourcash for short-term expenses hard-earned money grow in awhile remaining funds continue to secure investment! You canwork toward your long-term savings count on Valley Credit Uniongoal. Plus, there is no minimum Term Deposits (Guaranteeddeposit required and no monthly Investment Certificate) to earnmaintenance fee. competitive interest rates. Plus, you'll enjoy peace of mind Pay-as-you-go transactions knowing your investment is solid and secure.Pays interest at tiered rates: Guaranteed Rates of return We'll help you select the terms $1 - $4,999 that suit you best...anywhere $5,000-$9,999 from one month to several years. And we'll guarantee $10,000-$24,999 the interest rate for $25,000-$59,999 whatever length of term you choose. $60,000-$99,999 You have the choice; interest $100,000 + may be paid annually into the Term Deposit, so that Interest is calculated on the interest compounds daily closing balance, over time, or we can paid monthly pay interest annually, semi- annually or monthly into a Unlike some institutions that deposit account so you can get your hands on it. Valley Creditcalculate interest for the amount Union offers both redeemablein each tier, we calculate interest and non-redeemable Termbased on the rate for the highest tier Deposits.attained, on the TOTAL balance inyour account. Easy access to your money withFREE MemberDirect® online banking,FREE Mobile Banking, TeleService®telephone banking, Debit Card® , ICU® Services , pre-authorizedpayments, direct deposits and in-branch service.High Interest Savings Account (HISA)Your High Interest Savings Account (HISA) is designed for those of you whohave funds to stash away yet still have the peace of mind knowing theycan have access to those funds at any time. Your HISA can be also usedunder the new Tax-Free Savings Account (TFSA) Not meant to be a trans-actional account… each withdrawal will cost you $5.00

YOUR DreamMaker SavingsCombine the flexibility of a Savings Account and the earningpotential of a Term DepositDo you find it’ s easy to get through another financialcarried away with the day-to- institution. There is no minimumday expenses and end up deposit to get YOUR Dream-“ borrowing” money from your Maker Savings account started.savings account with the best of We also help you reach yourintentions of putting it back from dreams faster by paying anyour next pay…do you ever interest rate that is tied to the 1-notice sometimes that “ next year redeemable term depositpay” never seems to come? rate and is calculated daily and paid monthly.This account gives you, power to These funds are not accessible;decide the terms that suit your they mature on the day youlifestyle best. originally desired…so you don’ t have to worry about “ dippingSave for things that areimportant to you. Decide what into” your savings account everyour dreams are and how long again!you wish to save in order to So tell us,what are YOUreach them. dreaming of…?Your dreams can be anything,saving for a shiny new car,Christmas expenditures, exoticvacation trip, adding value toyour home by renovating, a rainyday fund, a new home theatre, ashopping spree on Rodeo Driveetc.What could be better? Youchoose the amount, frequency,and maturity date for yourDream-Maker Savings accountand at the end of the term, youcan live your dreams!Regular deposits are made via pre-authorized debits from one ofyour credit union accounts or

A Handy How to Guide ·Is a special savings account aimed at young people in the 0-11 age group Pays a bonus rate of interest No Service Charges Distinctive KIDSFIRST passbook Interest is calculated daily and paid monthly Allows family and friends to make deposits too! Lay the foundation of financial responsibility.



A Handy How to GuideMembers now have a new way to save money, withthe new Tax-Free Savings Account (TFSA). You cansave or invest money without paying tax on theincome it earns and you also can withdraw it taxfree. Canadians now have flexible account optionsfor a lifetime of savings needs.Valley Credit Union is offering two types ofinvestment vehicles for the TFSA. A High InterestSavings Account and One thru 5 Year fixedinvestment. Is a Registered savings umbrella plan where you can hold investments tax free. (no T5 slip) This is NOT tax deductible like an RRSP. Nor are withdrawals taxable.  You must be at least 18 years of age, a resident of Canada, and have a valid SIN #.  May one more than one TFSA.

 You may contribute $5000.00 annually into the TFSA contract plus any unused contribution room as determined by CCRA. This total amount is for all financial institutions. Over depositing results in the government charging the excess a 1% penalty per month. Members are responsible for ensuring the contribution limit is not exceeded. Your TFSA contribution room will be indicated on your personal income tax notice of assessment or reassessment. Unused contribution room will accumulate each year. A TFSA withdrawal will increase the contribution room for the year after withdrawal. Interest on money borrowed to purchase a TFSA is NOT deductible for tax purposes. A TFSA holder may designate spouse/common-law partner as the successor. The surviving spouse may transfer the funds to a new or existing TFSA in their name and there is no impact to contribution room. A TFSA can be purchased at any time of the year.

A Handy How to GuideReaching Your Savings Goals SafelyRegistered Retirement Savings Plans (RRSPs)Best of Both Worlds...Today!An RRSP is an investment in your future, with benefitsyou can enjoy today. By contributing to an RRSP, youcan take advantage of tax savings now, and knowyou'll have a financially secure retirement. Plus, yourRRSP dollars are completely tax sheltered as long asthey remain in the fund. Only RRSPs work as hard foryou in the present as they will in the future. Variable Rate RRSP - Allows your investment to be accessible for additional deposits & withdrawals, when you want. Interest rates are adjusted regularly so you benefit from the most competitive rate. Fixed Rate RRSP- A Fixed Rate RRSP provides the security of knowing your rate of return is guaranteed for a fixed period of time of 1 to 5 years. You can choose the term that best fits your plans.Convenience of Monthly DepositsMaximize your money by depositing your RRSPcontribution monthly. The interest earned iscompounded, which means you'll be earning intereston the interest! In the long run, this canhave a dramatic effect on yourinvestment. We can help you benefit fromthe monthly deposit advantage, byautomatically transferring funds fromyour account to a variable RRSP.It's convenient… It's painless... It’ s a good idea!

Living well during your Retirement - isn’ t thatwhat we all want?Registered Retirement Income Fund (RRIF)RRIF Payment FlexibilityNow that you're getting ready to retire, you want to feel comfortablethat you'll enjoy the lifestyle for which you've so carefully planned.When converting your retirement savings to a retirement incomeoption, it's important to make the decisions that are right for you.Most people decide that a Registered Retirement Income Fund (RRIF),best meets their needs. A RRIF provides you with maximum control overinvestment of your funds and the most flexibility to adjust the amountof payments you will receive.A RRIF can be custom designed to meet your retirement objectives.If you wish, it can provide payments for life. Or, the payments canbe accelerated so that all the funds in your RRIF are paid out morequickly. (Canada Revenue Agency requires that you receive atleast a minimum payment from your RRIF each year.)With a RRIF you can change your mind. For example, you could askto receive a specific monthly amount to meet your budget needs.We all know how things can change in life , so you could change both the amount and frequency of payments if unforeseen events occur, or to deal with the effects of inflation. RRIFs also allow you to make lump sum withdrawals for any purpose. Tax Shelter & Estate Protection Your funds continue to grow, and are tax sheltered while they remain in the RRIF. Your RRIF is your asset and you control what will happen to unpaid amounts remaining at your death. If you wish, your RRIF can be transferred tax-free to your spouse at your death. Or, the remaining balance can be paid out as a lump sum to your estate or a beneficiary.

 Discover your goals and needs Define a personal wealth strategy Plan and set priorities Manage and protect personal wealth Monitor and report on progress Anticipate and prepare for life changes

For more information or to make an appointment, inquire at yourbranch, email a representative, or call: Toll Free 1-866-803-1399 Dana Veinot, CFP, EPC, TEP Phone 902-538-4070 Cell # 902-299-0076 [email protected] Dana has 25 years of business and financial planning experience. “ Let’ s identify, isolate, & address threats to your financial wellbeing. Together we can turn financial security into reality” .

A Handy How to GuideThe Human side of business and Business Banking—Why acredit union? It’ s Who You Know.Owning a business is personal – there's no getting around it. Creditunions believe business banking for business owners should be thesame; personal and flexible with the capacity to make decisionslocally.Who you know is a simple reflection of the truth in businessownership. Who you know makes what you know and what you doeven better. The networks of customers, suppliers, partners andadvisors that you build helps you get ahead.Credit unions practice the same idea in business banking for businessowners. The human side is what separates us. The account managerwho serves you sticks with you and has more local input into thedecisions that impact your business. We go beyond formulas andratios. We get to know you well enough locally to make a difference.Compare that to modern, centralized banking.Operating lines, commercial mortgages, on-line access and ATMs...get to know us better. Did you know that all together, we're the second largest lender to business owners in Canada? Another win for Small Business Financing in NS

I didn’t know credit unions did that...Credit unions across Canada provide the primary financialservices and products that most business owners need*. Operating lines of credit Current accounts & deposit accounts Business mortgages Commercial Loans Government Guaranteed Loans (Canada Financing Small Business Act) ATM and on-line banking access Merchant Services Business MasterCard®Now that you know the basics, get to know us better with apersonal review of your business requirements. Because frankly,it's how we tailor these basic products and services to meet yourexact needs that's important. It's how we stay flexible and howwe help you get to 'YES' that matters.*Oh no – is this the dreaded fine print where we undo all thegoodwill so far? No – we just wanted to bring your attention totwo more key points: first, if your needs are not covered in thislist of products and services, contact us anyway – we'll figure itout; second, business owners have personal banking needs andunique investment issues, too – credit unions will help you ensureboth your business and personal banking are headed in the samedirection.

A Handy How to GuideResidential MortgagesDo you want a quick approval?You know it as soon as your hand touches the doorknob...you’ rehome. You want this house. Wholeheartedly.We understand that house hunting and mortgage financing can be anemotional experience. Rest assured, we are here to assist you in theprocess.Valley Credit Union offers First Time Home Buyers Mortgages,Conventional Mortgages, Construction Mortgages, CollateralMortgages and Pre Approved Mortgages.Amortization periods from 1-35 years, with competitive interestrates, and Terms open for 6 months or closed for 1,2,3,4, & 5 years.Payments may be made weekly, bi-weekly, bi-monthly or monthly. Pre-payment terms are also available consisting of doubling your regularpayments &/ or the privilege of applying 20% of the balance once in any 12 month period. Our terms are made to be flexible to suit your needs.

Yes, the above statement is not a typo. We will GIVE YOU the down payment (aslong as you qualify of course) We realize that it is difficult to save for retirement,save for the kids future education, save for vacation, save for a rainy day, etc…Sometimes there is just not enough leftover to save for a down payment too. Weare here to make home ownership possible for you.Whether you are buying an older house or building new, Valley Credit Union has amortgage that fits your life as well as your new home does. The No DownPayment Mortgage is designed for people who can afford a mortgage payment,and have a good credit history, but just haven’ t had the opportunity to savefor a down payment.No Down Payment Mortgage Deets For new or existing residential houses One- two units, where borrower lives in one unit Maximum 25 year amortization (that means lifetime of the mortgage) 5 year term: rates are determined by Valley Credit Union Monthly, semi-monthly, Weekly, Bi-Weekly or accelerated payment options Borrowers can pay down the mortgage faster by paying up to double theprincipal and interest payment. Borrowers can pay up to an additional 20% of outstanding balance onceannually within a 12 month period with no penalty Life, Disability, job loss and critical illness insurance coverage is available. Valley Credit Union covers the 5% down payment.Program RestrictionsThere are some circumstances for which the NDP Mortgage does not apply: Chattel loans Non-residents. Self-employed borrowers may be eligible provided the income is proven and verifiableAre You Eligible? Good credit rating Strong credit history Proven track record of meeting debt obligations Ability to cover closing costsThe fine Print...If mortgage is paid out prior to maturity, borrowers agree torepay unearned portion of original down payment amount to the remaininginterest term, plus applicable interest penalty



Lending Services You want it now? OK !Whatever your needs may be, from making a purchase, taking a vacationor easing your debt load. We have a lending product that will meet yourneeds and lifestyle. Whether it is a Term Loan, Home Equity Line of Credit,Student Loan, Investment Loan, or simple Overdraft Protection, we giveyou the freedom of buying when you're ready.Valley Credit Union offers very competitive rates, flexible re-paymentoptions and your loan may be repaid at any time without penalty. Foradded convenience your payment can also be set up to debit youraccount automatically.Credit Life, Disability, and Critical Illness Insurance is available to eligibleborrowers.Credit Disability Insurance will provide your monthly payments on behalfof you or your co-borrower in the event of sickness or accident.Credit Life Insurancelets you rest easyknowing your loancommitment will notbecome a liability foryour loved ones oryour estate.Critical IllnessInsurance pays you alump-sum tax-freebenefit if you arediagnosed with one of20 covered illnesses.This payment of$25,000 to $300,000allows you to focus onwhat's important –your recovery andrebuilding yourlifestyle. It gives youthe freedom to seekthe best medical care,pay outstandingdebts, replace lostincome or pay forcaregivers or childcare– whatever you need. Apply online or visit one of our seven branches.

A Handy How to GuideKirbyKangaroo ™ Club Kids will have fun learning to save with Kirby Kangaroo! Ask your children about their goals and dreams for the future. They may have visions of greatness, but they probably do not know how to get from here to there. You can help your child learn to develop good savings habits and reach their goals by opening a KidsFirst account. He or she will automatically be enrolled in our Kirby Kangaroo Club, a financial education program designed especially for kids! Kirby Kangaroo helps children learn important lessons about money through games and stories. They’ll also receive a quarterly newsletter, their own savings passbook to record deposits and withdrawals and have the opportunity to submit jokes and stories via the club website. Best of all, they’ll learn how to save for their goals and dreams. Access the Kirby Kangaroo site via www.valleycreditunion.com

The nCharge™ Teens Financial Network is an innovative program which helps teens manage their finances and provides them with a solid foundation for success. It was created to make financial topics relevant and interesting to teens. The program features attractive full-color newsletters and a state-of- the-art website where teens can access a wide variety of financial information and use of interactive tools to help them achieve their goals. They will also receive quarterly newsletters and have the opportunity to submit their own articles to get published. The program, coupled with a Zero Service charge HeadStart account, will help them navigate the future financial jungle. Click on the nCharge™ link at www.valleycreditunion.comCUdos: noun —pronounced ku dohzLike kudos but better using a “c” as in cool instead ofa “k” to give props! Honor; glory; acclaim;appreciate;He received CUdos simply for choosing to bank withValley Credit Union — Urban DictionaryValley Credit Union offers “CUdos” to teensbetween the ages of 13-19 simply for choosing tobank with Valley Credit Union. We’ve decided to putaside a pot of funds each year and use those funds togive away free admission to the movies, or iTunes orrestaurant gift cards to all of our teens. Just as ourway to shout out “thanks”!