New Format Newsletter

BETHANY BUZZ BETHANY CARE - NEWSLETTER - AUTUM - 2020 NEW FORMAT Who we are Hi everyone and welcome to our new look news- Our focus at Bethany is to provide quality support letter! Here’s what’s inside this edition services to people with disabilities and their families  New Service Manager Appointment on the Gold Coast. We want to do what we do well,  How Bethany did in its first NDIS audit and action this from our shared belief that all peo-  Policy Information ple are of the highest value and deserve genuine  Upcoming NRG term dates love and support to meet their needs. Bethany Care is a ministry of Hope Church and was established in 1995 on Christian principles to demonstrate love in action to the disability community.

BREAKING NEWS NEW BETHANY SERVICE MANAGER APPOINTED COMMENCING EARLY DECEMBER Bethany is excited to Christian based Counselling and Budgeting Ser- announce it has ap- vice), Manager of Volunteering Gold Coast and pointed a new Service CEO of Suited to Success in Brisbane. She currently Manager Penelope sits on the Board of Story Dogs and is a member of Hodge, who following the Australian Institute of Company Directors. a transition period, will be officially begin in early Pene and her husband Greg have two young adult December. children and a Groodle named Rocco. Having been ABOUT PENE respite carers for a boy with a disability and having Originally from New Zealand, Pene comes to us a nephew and niece with significant disabilities she with over 25 years of leadership, management and is passionate about providing high quality person social work experience in the not for profit, disabil- centered programs for people with disability and ity, government and community sector. She holds their families. a Bachelor of Arts degree in Business Psychology Penelope and Greg have recently moved to Hope and qualifications in Social and Community Work Church and are enjoying getting to know others Practice and Clinical Supervision. and serving on the Welcome Team. Previous roles include the CEO of Muscular Dystro- Welcome Pene! phy NSW, Managing Director of Care Waitakere (a FAREWELL TO WAYNE THANKYOU WAYNE FOR YOUR SERVICE TIME TO SAY GOODBYE Thank you, Wayne, for Wayne, has made a significant contribution not on- all you have done. ly to Bethany, but to the wider Gold Coast disability community as a whole. It is with sadness that we farewell our out- Please join us in thanking Wayne for his service. going Service Manager You will be missed, but we look forward to seeing Wayne Clinton who, after fifteen years of valued you around often. service, has decided it is time to retire. Farewell Wayne

QUALITY ASSURANCE UPDATE Registered Nurse, 1 audit observer. The decision to have a remote audit was found necessary due the COVID restrictions which were introduced two days before the audit was due to commence. Necessary docu- ments were uploaded to a Dropbox file sharing account to allow the auditors to do assess our evidence. Staff and participants (with consent) were interviewed via Zoom links about their experiences with Bethany. We would like to thanks all staff, participants and families who agreed to be interviewed in this process. Your help was WELL DONE — WE PASSED! in valuable. In the exit interview the auditors shared there findings which were mostly positive. They did identify 8 mi- Good news, Bethany has passed its first NDIS audit held in nor non-conformities - issues that we need to address which September. will require attention as we move forward. The audit took place over 3 days on a remote basis utilizing Brian Lynch Quality Assurance Coordinator Zoom video conferencing with auditors from Global Mark Pty Ltd. In total there were 3 audit staff, 1 primary auditor, 1 POLICY SPOTLIGHT—FOR YOUR INFORMATION CONTINUITY OF SUPPORTS The NDIS requires all service providers uphold the partici- pant’s right to “access to timely and appropriate support without interruption”. In response please be aware of the following information which has been summarised from our Continuity of Supports Policy  Bethany makes sure supports are carefully planned to ensure the quality of supports are appropriate and beneficial.  Staff are required to familiarise themselves with partic- ipant’s stated needs and preferences in client files pri- arrangements to ensure continuity of service, Bethany or to commencing work with them to ensure the par- should always seek input from the participant and their advocate. It is hoped this measure will ensure any re- ticipant’s experience is consistent with their expressed preferences. vised arrangements are suitable for all parties.  Bethany will endeavor to ensure its day-to-day opera- tions are managed in an efficient and effective way to  Bethany will take the time to fully explain and agree any changes before they come into effect. This will avoid disruption to ensure continuity of supports. primarily be done by the Service Manager and/or the  Bethany uses a number of systems and procedures to Assistant Manager. achieve this aim. For example Rostering, leave applica- tion management, Health & Safety Audits, Risk Man- Brian Lynch Quality Assurance Coordinator agement practices  Where Bethany finds it necessary to devise alternative

NRG TERM DATES FOR YOUR DIARY I hope you’ve all had a fantastic time on the NRG program thus far. Here are the dates for the final term. If you have any ideas for fun activities for next year please share them with your Bethany sup- port workers or send us a message to [email protected]. Tuesday 13 October to 15 December 10 weeks Thursday 15 October to 17 December 10 weeks Saturday 17 October to 19 December 10 weeks Sunday 13 October to 15 December 10 weeks Contact us... Bethany Office Team Admin Office 5551 0276 Hope Cottage 5578 6611 Service Managers Maidenhair 31038956 Wayne Clinton Yodelay 5593 7972 Pene Hodge Assistant Manager Feedback and Complaints Ric Kelso Quality Assurance Coordinator We value your feedback! Brian Lynch Administration Officer If you have any feedback on what we are doing well or how we can Maryanne Jaruwat do things better, please contact us. Board of Directors This may include any comments or suggestions about any aspect of Pastor Justin Reid Bethany service delivery, for example, policy recommendations. Rev Dr Paul Allen Please contact us to share your views. Your input is important to us. Mr Alistair Ross-Taylor Mrs Amy Leong Kerrie Lovall https://www.facebook.com/BethanyCareLtd You can provide your feedback through the following channels:  by post Bethany Care Limited, PO Box 441, Robina, Q, 4226  email [email protected]  phone 5551 0276  website www.bethanycare.org, click on “contact us” BETHANY CARE - NEWSLETTER - AUTUM - 2020