Prezzo Support Centre Guide

Apprenticeships ‘Best in Role’ In partnerhsip with Support Centre Guide

Contents 3 Welcome 4 Programmes 22 Delivery 24 Aptem 26 Off-the-job Training 30 Functional skills 32 End-Point Assessment 34 On Programme support 37 Next Steps 2

Apprenticeships Welcome Welcome to Apprenticeships at Prezzo Whether it’s taking your first steps Apprenticeships combine learning in the in management or developing in your workplace with independent specialty, we are committed to supporting self-study, known as Off-the-Job Training. your career development. Apprenticeships This is all completed during your working provide a fantastic opportunity to gain a hours which means that you can put nationally recognised qualification, learn your new knowledge into practice daily more about the hospitality sector, and at work and learn while you earn. reach your full potential with Prezzo. This guide will explain everything you We’ve partnered with Lifetime, one of the need to know about apprenticeships, UK’s leading training providers, to offer a including how to find out if you are eligible wide range of apprenticeship programmes to take part, what programme might that will give you the knowledge, skills, be right for you, and most importantly, and tools to grow. With specialist how the programmes are delivered. industry experts providing the training, Read on to find out more and begin your Lifetime are committed to helping unlock development journey with Prezzo. potential through apprenticeships.. 3

The truth about apprenticeships Apprenticeships are often thought of as development options exclusively for young people who are new into workplace, but that isn’t the case. People of all ages and at all stages in their careers, right up to senior managers are encouraged to learn through apprenticeships as it is recognised that on the job learning is the most effective way to upskill and implement new behaviours or skills. Here are some facts about apprenticeships you may not be aware of: • There are no age limits to who can complete an apprenticeship • Both established colleagues and new recruits can achieve an apprenticeship • Doing an apprenticeship will not mean you take a cut in pay • If you have a higher-level qualification such as a degree, you can still complete an apprenticeship, provided that your existing qualification is in an unrelated subject • Programmes take a minimum of 15 months to complete (including your assessments) but can be longer, depending on the level and your working hours • Includes qualifications in math and English – if you don’t already have these – known as Functional Skills 4

Apprenticeships Who can take part? To be eligible for an apprenticeship, you will need to meet the following criteria: • You will have passed your probation. • Have been an EEA/ UK resident for the past 3 years. • Work 16+ hours per week. • Have the support of your Line Manager. • You will not be in any other form of education, such as another apprenticeship, college, or university. • Do not have a qualification at the same level or above in a similar subject area. Depending on the apprenticeship you apply for, there may be some other requirements for enrolment, such as the role you are in or your responsibilities. 5

Support Centre Programmes Customer Service HR Support L&D Practitioner Practitioner Level 2 Level 3 Level 3 Customer Service Specialist Level 3 HR Consultant L&D Consultant Level 5 Level 5 Business Administrator Level 3 Operations Associate Project Digital Marketer Departmental Manager Level 4 Level 3 Manager Level 5 Data Technician Information Operations Level 3 Communications Departmental Data Analyst Technician Level 3 Manager Level 5 Software Developer Level 4 Operations Level 4 Departmental Manager Level 5 6

Apprenticeships Support Centre Programmes Customer Service Practitioner Level 2 Programme length How is the apprenticeship delivered? 13 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period & in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. People developing in a customer facing role who communicate regularly with Independent learning activities, self- customers via various channels. study & work-based activities completed between learning coach sessions, known as Modules off-the-job training. • Know your Customer • Customer Communication Quarterly progress reviews with your • The Customer Experience Learning Coach & Manager to support your • Support your Customer with development Products & Services Practice & Mock assessments throughout • Understand your Organisation the programme to boost your confidence & • Policies & Procedures prepare you for end point assessment • Your Role & Responsibilities • Teamwork End-point assessment • Regulations & Legislation • Learner Showcase • 2 hour practical observation • 60 minute professional discussion Equivalent to 5 GCSE’s 7

Apprenticeships Support Centre Programmes Customer Service Specialist Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period & in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. Customer service experts, responsible for dealing with more complex or technical Independent learning activities, self- requests, complaints, and queries. study & work-based activities completed between learning coach sessions, known as Modules off-the-job training. • Customer Insights • Positive Customer Experience Quarterly progress reviews with your • Customer Service Performance Learning Coach & Manager to support your • Customer Journey development • Ownership & Responsibility • Working with Customers Practice & Mock assessments throughout • Business Focused Service the programme to boost your confidence & • Culture & Environmental Awareness prepare you for end point assessment • Develop Self • Teamwork End-point assessment • Equality, Diversity & Legislation • 60 minute project presentation & interview • 60 minute practical observation • 60 minute professional discussion Equivalent to 2 A-Levels 8

Apprenticeships Support Centre Programmes Business Administration Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period & in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. Those who have experience in Independent learning activities, self- an administrative role, looking to study & work-based activities completed maintain and improve administrative between learning coach sessions, known as services by enhancing key skills in a off-the-job training. variety of administrative areas. Quarterly progress reviews with your Learning Coach & Manager to support your Modules development • Personal Development Practice & Mock assessments throughout • Interpersonal Skills & Communication the programme to boost your confidence & • Planning & Organising prepare you for end point assessment • Team Building & Personal Skills End-point assessment • Organisation & Business Fundamentals • 60 minute project presentation • Value of Skills • 60 minute multiple choice test • Managing own Performance • 60 minute professional discussion • Process Management • Project Management Equivalent to • Stakeholder Requirements 2 A-Levels & External Factors • Quality Assurance • Record & Document • Regulations, Policies & Procedures 9

Apprenticeships Support Centre Programmes HR Support Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period & in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. People Professionals that deliver front line support to Managers and employees. Independent learning activities, self- Their work is likely to include handling day study & work-based activities completed to day queries and providing HR advice between learning coach sessions, known as and working on a range of HR processes off-the-job training. whilst ensuring they always comply with company policy and current law. Quarterly progress reviews with your Learning Coach & Manager to support your Modules development • Personal Development • Effective People Professionals Practice & Mock assessments throughout • Your Role in the Organisation the programme to boost your confidence & • People Analytics prepare you for end point assessment • Employee Relations • Business Partnering End-point assessment • Career Development • 3,000 word consultative project • 60-75 minute professional discussion For an additional fee, Lifetime offer Equivalent to the industry recognised CIPD L3 2 A-Levels Certificate in People Practice 10

Apprenticeships Support Centre Programmes HR Consultant Level 5 Programme length How is the apprenticeship delivered? 17 months plus an additional In a cohort, with 2 x two-day residential End-point Assessment period skills workshops and webinars to bring learning to life. Who’s it for? People professionals who are involved One-to-one sessions delivered virtually, in providing solutions to people & in the workplace as required, with a challenges within a business, giving specialist Learning Coach for 1-2 hours, advice to Managers and others every 4-8 weeks. about HR matters. They are likely to be in a middle to senior level role. Independent learning activities, self- study & work-based activities completed Modules between learning coach sessions, known as • Professional Behaviours off-the-job training. & Valuing People Quarterly progress reviews with your • Organisational Performance Learning Coach & Manager to support your development & Culture in Practice • Talent Management and Practice & Mock assessments throughout the programme to boost your confidence & Workforce Planning prepare you for end point assessment • Evidence-based Practice • Employment Relationship Management End-point assessment • Reward for Performance • 5,000 word consultative project • 60-75 minute professional discussion and Contribution Apprentices will also achieve Equivalent to the internationally recognised a Foundation CIPD Level 5 Associate Diploma Degree in People Management 11

Apprenticeships Support Centre Programmes L&D Practitioner Level 3 Programme length How is the apprenticeship delivered? 13 months plus an additional In a cohort, with 2 x online group End-point Assessment period showcases to prepare for assessments. Who’s it for? One-to-one sessions delivered virtually, People working as learning and & in the workplace as required, with a development (L&D) practitioners specialist Learning Coach for 1-2 hours, in organisations across the private, every 4-8 weeks. public and third sectors. Delegates will support the L&D function to Independent learning activities, self- contribute to, and influence, improved study & work-based activities completed performance in the workplace at an between learning coach sessions, known as individual, team and organisation level. off-the-job training. Modules Quarterly progress reviews with your • Personal Development Learning Coach & Manager to support your • The People Professional development • Developing as a L&D Practitioner • L&D in a Business Context Practice & Mock assessments throughout • Developing a Learning Culture the programme to boost your confidence & • Facilitating L&D prepare you for end point assessment • Managing Information & Technology End-point assessment • Written Work-based project with 60-minute professional discussion • 20-minute Learner journey presentation with Q&A For an additional fee, Lifetime offer Equivalent to the industry recognised CIPD L3 2 A-Levels Certificate in People Practice 12

Apprenticeships Support Centre Programmes L&D Consultant Level 5 Programme length How is the apprenticeship delivered? 17 months plus an additional In a cohort, with a 1 x two-day residential End-point Assessment period skills workshop, webinars and online group showcases to bring learning to life. Who’s it for? Experienced L&D professionals managing One-to-one sessions delivered virtually, a team and leading training delivery & in the workplace as required, with a projects, organising budgets, and specialist Learning Coach for 1-2 hours, measuring impact and value of training. every 4-8 weeks. Modules Independent learning activities, self- • People Professional Culture study & work-based activities completed • Organisational Performance between learning coach sessions, known as • Supporting Self-directed off-the-job training. & Social Learning Quarterly progress reviews with your • Evidence-based Practice Learning Coach & Manager to support your • Designed to Create Value development • Personalised & Performance-focused Practice & Mock assessments throughout the programme to boost your confidence & prepare you for end point assessment End-point assessment • 5,000 word work-based project with 75-minute professional discussion • 15 minute presentation with 15 minute Q&A based on learner journal For an additional fee, Lifetime offer the Equivalent to internationally recognised CIPD Level a Foundation 5 Associate Diploma in Organisational Degree Learning and Development 13

Apprenticeships Support Centre Programmes Coaching Professional Level 5 Programme length leadership/ motivation, and creative 14 months plus an additional coaching. In a cohort, with group webinars End-point Assessment period and online group showcases to bring learning to life. Who’s it for? One-to-one sessions virtually, & in the Someone in a coaching role with profound workplace as required, with a specialist listening and questioning skills who learning coach for 1-2 hours, every 4-8 engages individuals to identify their weeks. goals and increase performance. Independent learning activities, self- study & work-based activities completed Modules between learning coach sessions, known as • Your Positive Impact off-the-job training. • What is Coaching Quarterly progress reviews with your • The Mind Wonder Learning Coach & Manager to support your • Reflections and Preparation for EPA development • Structuring Sessions Practice & Mock assessments throughout • Budding Emotions the programme to boost your confidence & • Communication Counts prepare you for end point assessment • Awareness and Interventions End-point assessment • Emerging in Culture and High Values • 2 hour coaching observation • Leading Coaching Outcomes (2 coachees - 1 hour each) How is the apprenticeship delivered? with 20 minute Q&A In a cohort, with interactive webinars and • 60 minute interview supported virtual triad coaching sessions to bring by portfolio of evidence learning to life. • 90 multiple-choice test with 40 questions Triads are practical sessions held in groups of three which encompass coaching Equivalent to protocols, ethics and processes. These a Foundation sessions include triads on contracting, questioning, feedback, wellbeing/ resilience, Degree 14

Apprenticeships Support Centre Programmes Team Leader Supervisor Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional One-to-one sessions delivered virtually, End-point Assessment period & in the workplace as required, with a specialist Learning Coach for 1-2 hours, Who’s it for? every 4-8 weeks. First-line Managers, looking to grow Independent learning activities, self- and develop business operations study & work-based activities completed and Managerial skills to become an between learning coach sessions, known as effective, well-rounded leader. off-the-job training. Quarterly progress reviews with your Modules Learning Coach & Manager to support your • Personal Development development • People Skills Practice & Mock assessments throughout • Communication the programme to boost your confidence & • Managing Performance prepare you for end point assessment • Planning an Operational Plan End-point assessment • Implementing an Operational Plan • 50 minute presentation with Q&A • Building Relationships • 60 minute professional discussion • Evaluating an Operational Plan • Planning a Project with portfolio of evidence • Implementing & Evaluating a Project • Finance Includes Level 3 CMI Equivalent to Certificate in Management 2 A-Levels & Leadership 15

Apprenticeships Support Centre Programmes Operations/Departmental Manager Level 5 Programme length How is the apprenticeship delivered? 14 months plus an additional In a cohort, with 5 x two-day residential End-point Assessment period skills workshops and webinars to bring learning to life. Who’s it for? Senior-level professionals who manage One-to-one sessions delivered virtually, managers, teams, and projects and & in the workplace as required, with a achieve goals and objectives as part of specialist Learning Coach for 1-2 hours, the delivery of the organisation’s strategy. every 4-8 weeks. Modules Independent learning activities, self- • Leading Leaders study & work-based activities completed • Personal Development between learning coach sessions, known as • Influencing and Communication off-the-job training. • Recruitment • Performance Management Quarterly progress reviews with your • Leading Change Learning Coach & Manager to support your • Operational Management development • Finance Management • Project Management Practice & Mock assessments throughout the programme to boost your confidence & Equivalent to Includes Level 5 prepare you for end point assessment a Foundation CMI Certificate in Management End-point assessment Degree • 4,000 Word project proposal & Leadership with 20-minute presentation and 40-minute Q&A • 60-minute Professional discussion with portfolio of evidence (min. 20 pieces of evidence) 16

Apprenticeships Support Centre Programmes Associate Project Manager Level 4 Programme length How is the apprenticeship delivered? 14 months plus an additional In a cohort, with 8 group webinars to bring End-point Assessment period learning to life. Who’s it for? Triads are practical sessions held in groups People who manage or lead projects, plan of three which encompass coaching the time, cost and quality of a project, protocols, ethics and processes. These identify risk or opportunity, maintain sessions include triads on contracting, schedules and plan implementation. questioning, feedback, wellbeing/ resilience, leadership/ motivation, and creative Modules coaching. In a cohort, with group webinars • Personal Development and online group showcases to bring • Leadership learning to life. • Project Management • Governance One-to-one sessions virtually, & in the • Stakeholder & Communications workplace as required, with a specialist learning coach for 1-2 hours, every 4-8 Management weeks. • Resource Management • Business Case & Project Finance Independent learning activities, self- • Scope & Quality Management study & work-based activities completed • Risk & Issue Management between learning coach sessions, known as • Consolidated Planning & off-the-job training. Schedule Management Quarterly progress reviews with your • Contract Management & Procurement Learning Coach & Manager to support your development Equivalent Includes APM to a Higher Certificate in Associate Practice & Mock assessments throughout the programme to boost your confidence & National Project Management prepare you for end point assessment Certificate & APM Student End-point assessment Membership • 60-minute Portfolio presentation (no extra cost) • 60-minute Professional discussion 17

Apprenticeships Support Centre Programmes Data Technician Level 3 Programme length How is the apprenticeship delivered? 15 months plus an additional In a cohort, with skills days and webinars End-point Assessment period delivered virtually. Who’s it for? One-to-one sessions delivered virtually, Any role that handles large amounts of & in the workplace as required, with a data or performs basic level data analytics. specialist Learning Coach for 1-2 hours, every 4-8 weeks. Modules • Intro to Data Analytics Independent learning activities, self- • Big Data Tools study & work-based activities completed • Excel – Perform Endto-End Analysis between learning coach sessions, known as • Data Design off-the-job training. • Data Collection • Data Cleaning Quarterly progress reviews with your • Data Preparation Learning Coach & Manager to support your • Data Analysis development • Data Visualisation • Data Communication Practice & Mock assessments throughout • Stakeholder Management the programme to boost your confidence & • Data Management prepare you for end point assessment End-point assessment • Two scenario demonstrations on data gathering and data analysis and validation • Professional discussion with evidence of portfolio Equivalent to 2 A-Levels 18

Apprenticeships Support Centre Programmes Data Analyst Level 4 How is the apprenticeship delivered? In a cohort, with group portfolio workshops Programme length and two x 2 hour weekly online learning 16 months plus an additional sessions. End-point Assessment period One-to-one sessions virtually with a Who’s it for? specialist learning coach For those working in a role that handles large amounts of data, Independent learning activities, self- covering databases, types of data study & work-based activities completed and advanced analysis techniques. between learning coach sessions, known as off-the-job training. Modules • Introduction to Data Analytics Regular progress reviews with your • Databases Learning Coach & Manager to support your • Python and R development • Advanced Analytics & Big Data • Operationalising Data Analytics Practice & Mock assessments throughout the programme to boost your confidence & Added value prepare you for end point assessment The apprenticeship can be enriched by choosing from a range of End-point assessment industry certifications to complete • Project with presentation after the apprenticeship. and questioning Microsoft • Professional discussion • Designing and implementing a Data underpinned by a portfolio Science solution on Microsoft Azure • Data Engineering on Microsoft Azure Delivered by Equivalent • Microsoft Azure Data Fundamentals Intequal to a Higher • Microsoft Customer Data Platform Specialist National Microsoft Power BI Data Analyst Certificate ITIL • ITIL Project Management 19

Apprenticeships Support Centre Programmes Digital Marketer Level 3 Programme length How is the apprenticeship delivered? 14 months plus an additional In a cohort, with bi-weekly online learning End-point Assessment period sessions. Who’s it for? One-to-one sessions virtually with a People who would like to develop the specialist learning coach skills and knowledge required to begin a career as a Marketing Assistant, Co- Independent learning activities, self- ordinator, Executive or similar role. study & work-based activities completed between learning coach sessions, known as Modules off-the-job training. • Marketing Principles • Digital Marketing Business Principles Regular progress reviews with your • Principles of Coding Learning Coach & Manager to support your • Google Analytics development Equivalent to Delivered by Practice & Mock assessments throughout 2 A-Levels Intequal the programme to boost your confidence & prepare you for end point assessment End-point assessment • Knowledge Modules • Summative Portfolio • Employer Reference • Synoptic Project • Interview 20

Apprenticeships Support Centre Programmes Information Communications Technician Level 3 Programme length Specialist Pathways 13 months plus an additional Learners must choose one of the three End-point Assessment period following pathways relevant to their role at the beginning of their programme. Who’s it for? For those working in a role that deals with • Digital Communications Technician communications and wishes to improve their • Network Technician knowledge to help internal/external customers • Support Technician Modules How is the apprenticeship delivered? • Computer Architecture and Security In a cohort, with group portfolio workshops and • Introduction to Networking two x 2 hour weekly online learning sessions. and Cloud Services One-to-one sessions virtually with a specialist • Business & Communication learning coach Added value Independent learning activities, self-study The apprenticeship can be enriched & work-based activities completed between by choosing from a range of industry learning coach sessions, known as off-the-job certifications. Workshops, one-to-one sessions, training. and self-learning materials are provided so learners can progress at their own pace Regular progress reviews with your Learning Coach & Manager to support your development Microsoft • Microsoft 365 Fundamentals Practice & Mock assessments throughout the • Microsoft Azure Administrator programme to boost your confidence & prepare you for end point assessment CompTIA • CompTIA A+ Core Series End-point assessment • CompTIA IT Fundamentals+ • Project with presentation and questioning • CompTIA Cloud+ • Professional discussion underpinned by a portfolio Equivalent to Delivered by 2 A-Levels Intequal 21

Apprenticeships Support Centre Programmes Software Developer Level 4 Programme length How is the apprenticeship delivered? 16 months plus an additional In a cohort, with group portfolio workshops End-point Assessment period and two x 2 hour weekly online learning sessions. Who’s it for? For those who are further into their career One-to-one sessions virtually with a and wish to explore advanced modern specialist learning coach programming techniques, extending their knowledge on multi-platform software. Independent learning activities, self- study & work-based activities completed Modules between learning coach sessions, known as • Modern Programming off-the-job training. • Advanced Databases • Development Methodologies Regular progress reviews with your • Human Computer Interaction Learning Coach & Manager to support your • Software Testing development Added value Practice & Mock assessments throughout The apprenticeship can be enriched the programme to boost your confidence & by choosing from a range of industry prepare you for end point assessment certifications. Workshops, one- to-one sessions, and self-learning End-point assessment materials are provided so learners • Work based project with questioning can progress at their own pace • Professional discussion Microsoft underpinned by a portfolio • Developing Solutions for Microsoft Azure • Designing and implementing Microsoft Delivered by Equivalent • DevOpsSolutions Intequal to a Higher • Microsoft Azure AI Fundamental National ITIL Certificate • ITIL Project Management 22

Apprenticeships Support Centre Programmes 23

Delivery You will be supported by a Learning Coach for the duration of your programme. They will be there every step of the way to guide you through your learning, answer questions, and prepare you for your End-point Assessments. 24

Apprenticeships Delivery Enrolment & Meeting your Coach Progress Reviews Once you apply for an apprenticeship, You, your Manager, and Learning Coach you will be invited to begin your enrolment will formally review your progress journey. After your Welcome Call from every 12 weeks. This will give you the Lifetime, you will be sent an email to enrol chance to see how you have developed on to Aptem where you will complete and agree your next steps on the your pre-enrolment assessments. This programme. This will also support your includes maths and English assessments Manager to plan in further development as well as an eligibility questionnaire. opportunities for the coming months. Next, you and your Manager will be invited Feedback to attend your enrolment meeting and You and your Manager will receive helpful your first coaching session. Your Learning feedback and development activities Coach will tailor your learning plan following each Learning Coach session. based on your experience and skills. Your learning plan is tailored to support One-to-one Coaching Sessions you through your apprenticeship journey. Once enrolled, you will have one-to-one Your Manager will be able to see your sessions with your Learning Coach every progression on the Aptem system too, 4-6 weeks. These will take place remotely so they know how best to support you. over Zoom, with face-to-face visits in End Point Assessment your workplace as required. In between Once you have finished all the elements sessions your Learning Coach will provide of your learning plan, you will complete support via phone, email and Aptem. your final assessments – this is known Independent Learning as an End-point Assessment. This Self-study is set between each session typically takes place over a 3-month with your Learning Coach. This is grouped period. You will receive your final into monthly bite-size activities within grade and certificate on successful your learning plan. You will access and completion of your apprenticeship. complete all your learning via Lifetime’s online learning platform, Aptem. You will For many apprenticeships, we also be set regular work-based activities offers Webinars and Skills Days to to complete, helping you to apply and enhance the programme. You will be evidence all your learning in your role. This expected to attend these throughout is referred to as Off-the-job training. your time on the apprenticeship. This could potentially include travel, so be sure to factor that into your schedule when enrolling. 25

Aptem 26

Apprenticeships Aptem Aptem is Lifetime’s online learning platform used to deliver and track your learning throughout the course. • All your learning is set out into manageable monthly learning topics • Aptem hosts a variety of interactive resources and activities to suit different learning styles • The helpful dashboard allows you to view your progress, track your off-the-job hours and highlights any upcoming or overdue learning activities • With Aptem you can send and receive messages from your Learning Coach and view your scheduled training sessions • Aptem offers a safe place to upload and store all completed work For Line Managers Those completing Aptem not only provides Learners with a seamless programmes delivered experience for you, from enrolment to by INTEQUAL will use end-point assessment, but it is also designed to a different platform to make your Line Managers’ role easier in supporting complete their learning. your development. Aptem provides a real-time view of your progress so Line Managers can see exactly how you are progressing, meaning they can support you more throughout your apprenticeship journey. 27

Off-the-job Training As part of your apprenticeship, you are entitled to 6 working hours per week committed to learning and development. This is known as ‘off-the-job training’. 28

Apprenticeships Off-the-job Training Off-the-job Training Includes any learning Supports your Is in place to ensure or training completed development & you have opportunities leads towards the outside of your achievement of the to embed learning day-to-day your programme in your role working duties Off-the-job training does not mean time away from the workplace. Instead, it is best viewed as ‘dedicated development time’. Your Lifetime Coach will work with you to suggest activities to enhance your programme and support you to put your learning into practice. 29

Apprenticeships Off-the-job Training What are the benefits? There are many reasons to support Off-the-job training with apprenticeships as it beneficial to both the apprentice, the wider team, and the organisation. Off-the-job training gives apprentices a better understanding of overall knowledge, skills and behaviours required in the wider industry Lifetime provides access to a wealth of learning material which can support and enhance in house training Apprenticeships offer relevant and interesting development options for the Apprentice to take part in By supporting Off-the-job training, an environment where learning can be explored in various ways through real-life learning is created Apprenticeships promote flexible, practical, and creative approaches to learning, encouraging others to develop 30

Apprenticeships Off-the-job Training Practice examples of Off-the-job training • Learning a new theory, applying it, • Facilitated sessions with and reflecting on the impact your Learning Coach • Working with other teams or colleagues • Completing weekly self-led to extend knowledge of the business learning on Aptem • Research different ways to improve • Work-based projects and research, the customer experience designed to drive improvements • Receiving training on a new process • Personal development discussions and demonstrating to others, with your manager to plan new whilst receiving feedback learning opportunities • Attending an internal training course • Attendance at workshops, related to the apprenticeship training days and webinars relevant to the apprenticeship • Completing research on competitors and presenting a SWOT analysis How do you know if an activity counts as Off-the-job Training? Did you develop Did the training new skills, Did you Was the training align to and knowledge or complete the recieved solely support the This is behaviours Yes training in your Yes to support No apprentice to Yes Off-the-job usual working throught hours (paid)? English and complete their training the training math? programme? recieved? No No Yes No This is not Off-the-job training 31

Functional skills As part of the Apprenticeship, you will also need to achieve qualifications in math and English, if you don’t already have them. These are known as Functional Skills – the ‘industry transferable skills’ equivalent to holding the relevant GCSE levels. If you have already completed these qualifications before, you will be exempt so long as they meet the necessary requirements*. If you don’t have the required level, you will be supported by Lifetime so you can achieve these during your Apprenticeship. You just need to make sure they’re in place before you take your End-point Assessment. 32

Apprenticeships Functional Skills The levels of math & English required are: Level 2 apprenticeship Level 3-4 apprenticeships Level 1 Functional Skills or Level 2 Functional Skills or equivalent (e.g. GCSE Grade equivalent (e.g. GCSE Grade E/2) is the minimum maths and C/4) is the minimum maths and English qualification required. English qualification required. *To qualify for an exemption, you will be asked to evidence original copies of the certificates that meet the required level during the enrolment stage. Support for Functional Skills If you do have to complete functional skills, Lifetime a range of support options to help you! Over 100+ virtual Lifetime have a The BKSB Platform, classrooms are dedicated team of integrated into Aptem, English and Math hosted every week Coaches who can offers videos and to provide additional support on an ad- tutorials broken down coaching to learners hoc basis or long into bitesize learning chunks to support you term if required All functional skills Your Learning Coach exams can be sat face will give you lots of opportunities to practice to face or remotely for your exams – with in a comfortable mock papers marked environment – no and feedback given need for you to travel to a separate college or test centre 33

End-Point Assessment Your apprenticeship will be achieved on passing an End-Point Assessment [EPA]. This is your opportunity to demonstrate all of the knowledge, skills, and behaviours you have developed to an Independent Assessor. 34

Apprenticeships End-Point Assessment There are two key parts to the End-point Assessment: Pre-Assessment Phase End-Point Assessment Throughout the programme, you will Your End-Point Assessment phase begins have the opportunity to complete regular with a Planning Meeting [phone call] with practice assessment activities with your you, your Manager, and the End-point Learning Coach and a full mock assessment Assessment organisation, Innovate. at the end of your training period. You End-Point Assessment will include You will then enter EPA following a 3-4 types of assessment which will be ‘Gateway Discussion’ between you, your scheduled with an Independent Assessor Manager and Learning Coach to determine over a typical period of 3 months. whether you are ready for assessment. The Independent Assessor will then deliver your final grade, which could be a pass or distinction. If you don’t quite pass an assessment first time, you will receive more training and the opportunity to take it again. 35

On Programme support Successful completion of your apprenticeship is a team effort; you, your Manager and Learning Coach all have a part to play. By offering you this development opportunity, we are making a commitment to give you the support needed to succeed, but you must also be prepared for the challenge and ready to commit to your own development. 36

Apprenticeships On Programme support Support from your Manager Your Manager will play an important part in your development journey. Lifetime will support the delivery of the ‘knowledge’ training as well as coaching and support for your assessment, whilst your Manager will be required to support your development of ‘skills’ and ‘behaviours’ on-the-job. Your Manager will need to: Attend your ‘Meet your Coach’ enrolment session with your Learning Coach at the beginning of the apprenticeship programme. Attend progress review sessions with you & your Lifetime Coach (every 3 months) to understand your development areas & provide any additional support needed. Ensure you have time during work hours to complete independent & work-based learning activities. Provide input to your skills radar - supporting you to develop the required skills & behaviours throughout the apprenticeship. Use Aptem to track your development, sign-off progress reviews & enrolment documentation. 37

Apprenticeships On Programme support Support from your Lifetime coach Your Lifetime Coach will be your key point of contact on programme and will be on hand to guide you every step of the way. Your Learning Coach will: Schedule & deliver regular learning sessions, check Off-the-job training, review progress & agree new learning actions with you. Maintain regular contact with you via phone, email & Aptem. Prepare you for your End-point Assessments and Functional skills exams where required. Provide regular feedback on your work & progress. Deal with enquiries & help quickly with any problems. 38

Next Steps Talk through the programmes with your Manager so you have a good understanding of what’s available, and which programme could support your development best. Once you have the support of your Manager, and are ready to commit to the Apprenticeship, please submit your nomination with the following information. Name Apprenticeship of Choice Site Email Address Phone number Manager’s name Manager’s email address Manager’s telephone number Submit your nomination at: partners.lifetimetraining.co.uk/prezzo 39