Salvation Army Appreticeship Guide

SALVATION ARMY HOMELESSNESS PATHWAY In partnership with Lifetime

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CONTENT 4 Your handy guide 5 What are the benefits 6 Who is Lifetime Training 7 Apprenticeships available 9 Training delivery 10 Journey to End-point Assessment 12 Support for you 13 Aptem 14 Learner and manager support and commitment 15 Lifetime’s pledge and eligibility 16 FAQs WELCOME We typically think apprenticeships are only applicable to young people but the reality is very different. Today, apprenticeships suit a range of people and purposes, from supporting new recruits fresh out of formal education into employment, through to upskilling existing staff and supporting senior management. They promise valuable development opportunities, both personally and professionally. The training on offer is aligned to job roles within Salvation Army, meaning you can put your knowledge into practice at work every day, whilst simultaneously gaining an industry-recognised apprenticeship that has been accredited by the Institute for Apprenticeships. 3

YOUR HANDY GUIDE This apprenticeship guide has been designed to provide you with everything you need to know about the apprenticeship opportunities available at Salvation Army in partnership with our apprenticeship provider Lifetime Training. Within this guide, you will find all you need to know about our apprenticeship programme, what’s on offer to you and your team, information for those that are interested in work-based learning and Lifetime Training’s free apprentice recruitment service. What is an apprenticeship? Apprenticeships can play a significant role in workforce talent development strategies; improving retention, engagement and productivity, while delivering return on investment. Work-based apprenticeship training offers businesses a flexible training solution for all Team Members, from new starters to management level. Your key training contacts Name: Martina Chersano Position: Partnership Lead at Lifetime Email: [email protected] Contact No: 0755 7561 998 Contact the apprenticeship team on [email protected] and they will put you in touch with your Regional Development officer. 4

WHAT ARE THE BENEFITS? Benefits for your business and Team Members include: Tailored, role-relevant Gain vital new 80% of managers see apprenticeships for skills and knowledge a significant increase Team Members in retention Large dedicated team at Recognition of success Supports with Lifetime Training to support for your apprentices career progression and talent recognition all your needs with key and your site training contacts for each area/region 5

WHO IS LIFETIME TRAINING? Lifetime Training (Lifetime) is the UK’s largest apprenticeship training provider and, alongside its commercial training courses, delivers training to more than 20,000 learners a year. Founded in 1995, our team has over 25 years’ experience delivering best-in-class, bespoke training courses at both a local and national level across a wide range of sectors. More than 400 Learning Coaches and Tutors deliver exceptional training regionally, backed by a central support hub and superior resources. 6

APPRENTICESHIPS The below apprenticeships are available to you and your colleagues to support development in our Homelessness units. The Homelessness pathway units have selected in collaboration with Lifetime and key Homelessness Services stakeholders. These apprenticeships are nationally and industry recognised qualifications. A Level 2 apprenticeship is equivalent to 5 GCSEs and a Level 3 apprenticeship is equivalent to 2 A Level grades! Click on the course title for more information Adult Care Worker Level 2 with Homelessness Pathway Lead Adult Care Worker Level 3 with Homelessness Pathway “The main achievement for me was to achieve my apprenticeship and gaining the extra confidence in my role. The apprenticeship has helped me gaining the knowledge and skills to become a registered home manager when my current home manager retires.” Wendy Critchlow – Salvation Army, The Hawthorns Care Home, Buxton “Apprenticeships provide a great way to get your staff teams the practical support they need to develop their skills and expertise whilst still giving you the opportunity to come along and support team members throughout their journey.” Service Manager “I chose an apprenticeship as it is learning on the job which is fantastic as it means that I don’t have to take time off work to complete it and I apply the skills as I learn them, so it is practical and not just theoretical.” Support Worker 7

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TRAINING DELIVERY All Team Members work towards an Institute for Apprenticeships accredited Standard. Depending on the Team Member, Level 2 programmes will generally take 12-15 months to complete. Levels 3 apprentices should allow approximately 18 months. A Lifetime Coach will visit Team Members at work on a regular basis throughout their apprenticeship. Apprentices will be required to complete distance learning in-between visits, taking advantage of Aptem and employer resources. Each visit will be planned around the Team Member’s rota, and will involve a series of micro-teaching sessions, research activities, professional discussions and coaching activities to prepare apprentices for End-point Assessment. The Team Member and Line Manager will receive helpful feedback and development activities after each visit. Each Team Member will be given activities to complete between visits, requiring two to three hours of their own time. The Lifetime Coach, Team Member and Manager formally review progress every twelve weeks. In months 10-12, apprentices will be guided through mock assessments to ensure they are End-point Assessment ready. Following a readiness discussion with line Managers, months 13-15 should see the apprentice complete their End-point Assessment (EPA) activities (England only)*. EPA consists of several different types of external assessment, typically: multiple-choice assessment, professional discussions, observation of the apprenticeship at work and written project work. *In Scotland assesments will be carried out throughout the duration of the apprenticeship. 9

JOURNEY TO YOUR END-POINT ASSESSMENT END-POINT ASSESSOR A separate, independent assessor will conduct the final EPA with the apprentice. MANAGER/MENTOR & LIFETIME COACH The instructors – providing apprentices with the knowledge, skills and behaviours needed in their role through teaching and learning. Assessment practice provided along the way. 10

RESULT ISSUED! Apprentices can receive a pass or distinction! For those who don’t pass first time, they’ll have the opportunity to take their EPA gain. GATEWAY DISCUSSION Towards the end of the apprenticeship, a ‘gateway’ discussion will take place between the manager, Lifetime Coach and the apprentice where it will be decided whether the apprentice is ready for their End-point Assessment (EPA). TEACHING ASSESSMENT ASSESSMENT END-POINT OUTCOMES & LEARNING PRACTICE ENTRY ASSESSMENT MONTHS 1-12 MONTHS 13-15 * EPA for English apprenticeships only 11

SUPPORT FOR YOU YOU’RE NOT ON YOUR OWN! Lifetime has developed a series of resources to help Managers understand how the programmes work, what Knowledge, Skills and Behaviours (KSBs) should be developed and what training and support should be provided by Managers / Mentors in the workplace. LIFETIME’S APPRENTICESHIP STANDARD PACKS CONTAIN THE FOLLOWING: A TEMPLATE LEARNER JOURNEY A clearly defined learning journey that provides learners and employers with an outline of the requirements to develop knowledge, skills and behaviours for End-point-Assessment. WEEKLY PLAN A detailed example learning delivery and visits plan that provides apprentice’s Learning Coaches with the activities required to progress effectively to EPA. STANDARDS FACTSHEET Provides an overview of the units within the standard and the EPA methods. ADDITIONAL SUPPORT Lifetime has a team of specialist Learning Support Tutors on hand to help team members who may requires extra support across a range of learning and social needs. 12

APTEM QUICK START GUIDE Aptem is Lifetime learning platform, from enrollment through to achievement. Aptem is accessible in any device so you have everything you need, when you need it. LINE MANAGERS As a line manager Aptem gives you a live view of your learners from pre-enrolment through to achievement. Aptem enables you to:  Live view of your learners from pre-enrolment through to achievement.  Instantly see how learners are progressing against their learning targets and off the job training  Sing apprenticeship paperwork with electronic signatures You can find out more information on how to use Aptem through the link here: MANAGER GUIDE LEARNERS As a learner Aptem displays the learning plan for your apprenticeship, contains all of the topics covered and the progress you’ve made against them. Aptem enables you to:  Manage your learning, submit your work and track progress at every step  You can contact your coach through the messaging function  You will be using Aptem from pre-enrolment through to achievement You can find out more information on how to use Aptem through the link here: LEARNER GUIDE 13

LEARNER SUPPORT AND COMMITMENT Work hard and push forward with own development Complete independent learning and development within agreed timescales Attend scheduled meetings with Lifetime Coach Keep Lifetime Coach updated with key information and give 48h notice to re-schedule sessions Complete 20% off-the-job training MANAGER AND MENTOR SUPPORT AND COMMITMENT Support apprentice to achieve on-the-job skills aligning to the required standard.  Be available for pre-scheduled Lifetime programme review visits to discuss apprentice development and progression of skills.  Support apprentice and Lifetime to achieve off-the-job training through online and face-to-face learning activities.  Support your apprentice with access to a technology device where possible.  Provide your apprentice with access to a suitable environment in which to meet their Learning Coach, where possible this should be a quiet environment with internet access (Please discuss with your Lifetime Learning Coach if your apprentice does not have access to a technology device or internet access).  P rovide your apprentices with time to meet with their Learning Coach, visits usually last two hours.  Support your apprentice in keeping appointments with their Learning Coach, completing independent learning in between visits, using Aptem to access learning, treating others with respect both online and face-to-face.  Check and update Aptem to monitor learner’s work. 14

LIFETIME’S SUPPORT AND COMMITMENT We will ensure that the content of any Individual Learning Plan fulfils national and industry criteria.  To ensure all activities are undertaken by suitably qualified Team Members and take place in the appropriate timescales, environment and circumstances, and that these focus on the needs of the individual Team Member.  To ensure that the training meets the nationally required standards of quality assurance, including the Health and Safety and Equal Opportunities contractual requirements, required by the Skills Funding Agency.  To participate in regular reviews with your Team Member and your line Manager or suitable replacement.  To listen to feedback, both positive and negative, from your Team Member and enable a constructive and on-going process of review and evaluation.  To support your Team Member should they move to another location within Salvation Army to continue and complete their training. ELIGIBILITY The government criteria for undertaking an apprenticeship requires that existing Team Members:  Work a minimum of 16* hours per week on average (including any off-the-job training).  Have lived within the European Economic Area (EEA) or UK for three years, or as a non-EEA citizen who has been granted permission to live in the UK by the UK government and ordinarily resided in the UK for at least three years.  Not in any other form of funded education, such as another apprenticeship, college or university.  Do not have a qualification at the same level or above in a similar subject area.  There are no age limit on who can start an apprenticeship. *Please note that the duration of the apprenticeship might be extended depending on the team member working hours and apprenticeship level. 15

FAQS The Salvation Army apprenticeship programme has been designed to offer the best development opportunities for our Team Members. Alongside this, we want to support you to make sure you are getting the most out of the training we are delivering. HOW LONG DOES AN APPRENTICESHIP PROGRAMME TAKE AND HOW IS IT DELIVERED? Depending on the Team Member, an apprenticeship programme will take at least 12 months to complete depending on team members working hours and apprenticeship level. A Lifetime Learning Coach will arrange regular face-to-face visits with apprentices and these sessions will be supported by distance learning. This time does not need to impact on your business and will be planned around the rotas in agreement with you. The apprenticeship programme includes:  24-hour electronic access to course content and learning resources  Face-to-face training sessions  Workbooks and resources to support individual  Online multiple-choice assessments  Additional learning support study and project work  Practical observations  Q&A sessions  Development workshops and masterclasses  Additional remote support from Lifetime CAN MY TEAM DO AN APPRENTICESHIP IF THEY ARE PART-TIME? As long as your team member works a minimum of 16 hours per week, they can undertake an apprenticeship. The duration of their apprenticeship will be extended, depending on their working hours and apprenticeship level. WHAT DOES LIFETIME TRAINING DO TO SUPPORT THIS TRAINING PROGRAMME? Lifetime provides a dedicated team so there is always someone to contact if you have any questions or issues.  Learning Coaches – trained in your specific brand requirements, values and training goals  Regular reviews – to ensure that everyone involved is getting the support they need  Additional remote support from Lifetime 16

WHAT IF MY TEAM MEMBER DOESN’T HAVE THE ENGLISH OR MATHS SKILLS NECESSARY TO START AN APPRENTICESHIP? Don’t worry if you think your team member does not have the required level of English or maths. We have Functional Skills Tutors who will support them alongside their usual Learning Coach. I HAVE A TEAM MEMBER WHO WANTS TO DO AN APPRENTICESHIP BUT I’M NOT SURE WHICH ONE THEY SHOULD DO? Don’t worry! Lifetime’s Course Advisor Team will be able to help you find the right apprenticeship to support you or your Team Member. Please email [email protected] to register your interest. Your application will then be reviewed before your details are passed to Lifetime’s helpful Course Advisors team who will call you directly to discuss the apprenticeships and get you and your team started. THE TRUTH ABOUT APPRENTICESHIPS  There are no age limits on who can start an apprenticeship  Doing an apprenticeship will not mean you take a cut to your pay  If you have a higher-level qualification such as a degree, you can still complete an apprenticeship, provided that your existing qualification is in an unrelated subject  Off-the-job training is flexible and captured within the workplace. YOUR KEY TRAINING CONTACTS Each Salvation Army site has a dedicated Lifetime Learning Coach. However, if you are unsure of who this is then please contact your Lifetime Partnership Lead. Name: Martina Chersano Position: Partnership Lead Email: [email protected] Contact No: 0755 7561 998 17

Clifton Heights Triangle West Bristol BS8 1EJ 0333 0143 669 [email protected] lifetimetraining.co.uk