GK Apprenticeship Guide

INNS Learners Managers Apprenticeship Overview Overview Recruitment Career Reward & Hear from our Pathway & Recognition Apprentices Apprenticeship Overviews

OvLeearrnveirse’w We have a range of apprenticeships that are aligned to every job role. The training on offer will enable you to learn relevant skills, be more productive and increase your confidence. THE BENEFITS ARE:  Achieve a nationally recognised apprenticeship standard  Learn while you earn  Improve your skills and knowledge of the sector with role relevant training  Enhance your career opportunities with Greene King  Take on new challenges  Learn at your own pace WHAT WILL THE TRAINING LOOK LIKE?  Duration of approximately 12-18 months  Learning support from a dedicated Learning Coach, with sessions every 4 to 6 weeks as part of your paid working hours  Approximately 3 hours of self-study time per week  Workbooks and online resources  Final ‘End-point Assessment’ for England based apprentices  Continuous assessment for Scotland and Wales based apprentices  20% off-the-job training  Off-site workshops and training sessions (if required, course dependent) EXTRA BENEFITS You’ll be eligible to apply for an NUS Apprentice Extra card which gets you discounts in-store and online from your favourite brands! www.apprenticeextra.co.uk 2 GREENE KING APPRENTICESHIP GUIDE

MaOnavgeerrs’view Apprenticeships offer a fantastic way to train and develop your team whether they’re new into the role or looking to progress to the next level. These training programmes offer a range of opportunities for your team members to develop and succeed in our business. BENEFITS TO YOU:  Help you attract, train and retain your team  Increase staff skills and productivity  Clear progression routes, increasing your talent pipeline  Reduced wastage and enhanced profitability  Tailored and role specific courses  Cost-free recruitment service WHAT WILL THE TRAINING LOOK LIKE?  Duration of approximately 12-18 months  Apprentices working a 30-hour week (minimum 16 hours)  Learning support from a dedicated Learning Coach, with sessions every 4 to 6 weeks as part of the apprentice’s paid working hours  Apprentices completing approximately 3 hours of self-study time per week  Final ‘End-point Assessment’ for England based apprentices (with guidance from your Learning Coach)  Continuous assessment for Scotland and Wales based apprentices  20% off-the-job training  Apprentice visits with Learning Coaches are covered under passive hours NOMINATE A TEAM MEMBER If you’re interested in supporting your team members through an apprenticeship or recruiting an apprentice visit our Apprenticeships page: www.GreeneKingApprenticeships.co.uk Click here F OR MORE DETAILS AROUND THE APPRENTICESHIP JOURNEY 3

Apprentice Recruitment Recruiting an apprentice and watching them develop can be one of the most rewarding things that you’ll do, but don’t underestimate the clear business benefits that they’ll bring to your site. The apprentice recruitment service has already recruited over 2,500 apprentices for Greene King and can help you find new recruits from entry level up to Assistant/Kitchen Manager. Some of the benefits include: Free of charge recruitment service Advertised on 10 different job boards Posters, social media posts and window stickers available to support candidate attraction 1,000Over 78% 54% applicants each month of people that of filled vacancies we have recruited have been for BOH remain in the business 30Minimum No NI Average age contributions for hours per week 21of an applicant is any funded years old 16-24apprentices aged 4 GREENE KING APPRENTICESHIP GUIDE

the recruitment process is simple and you maintain 100% control: step one step two Manager informs We advertise and us of vacancy shortlist the best here candidates step three step four Candidates interviewed by site/gm Apprentice hired by you and trial shift held step five Learning Coach to contact for induction Recruitment process takes between 2-4 weeks to shortlist candidates. Click to download You can support the recruitment of an apprentice by displaying posters in site or within local community. Apprentices can be any age from16 upwards. For more information contact the recruitment team on 0845 123 8510 (Option 2) or visit www.GreeneKingApprenticeships.co.uk to register your vacancy. 5

ApprentLiecveelsship Apprenticeships are a great alternative to traditional education, providing equivalent levels of qualification. Some apprenticeships also give you an additional qualification, such as a diploma. Equivalent educational level Apprenticeship England Scotland Wales Level 2 5 GCSEs at grade A-C National Awards SCQF5 5 GCSEs at grade A-C or 9-4 or 9-4 3 Higher Awards SCQF7 2 A-level passes 2 AS-level passes or 4 and 5 Bachelors Degree/ 1 A-level Foundation Degree/ Graduate Diploma 6 and 7 HND/HNC Certificate SCQF9 Foundation Degree/ Honours/Masters HND/HNC Batchelors Degree/ Masters Degree Degree SCQF11 Batchelors Degree/ Masters Degree Association of Apprentices To support every apprentice with the freedom to There is also the opportunity to access additional succeed, we have teamed up with The Association career boosting resources and events to support of Apprentices, which supports apprentices across progression and career aspirations. the UK by connecting them with a network of peers, forums, chatrooms and social groups. Applications can be made at: Membership is available to all current apprentices Click here and any past achievers and the new partnership allows membership for free! Every apprentice has the opportunity to expand their experience by joining a wider community of current apprentices and achievers from across the UK. 6 GREENE KING APPRENTICESHIP GUIDE

Career Pathway To ensure you embark on the most relevant course, our team of advisors are able to provide more information and support the decision you make. You can contact them by calling 0845 123 8510 (Option 1) or visit www.GreeneKingApprenticeships.co.uk to nominate. senior leaders 7Level senior leaders Senior Leaders Programme (MBA) Senior Leaders Programme (MBA) business 5Level business development managers development managers £7,000 Operations Department Manager Operations Department Manager 4 5Level general managers & general managers Operations Department Manager £6,000 | £7,000 Operations Department Manager Hospitality Manager Programme Hospitality Manager Programme 3Level assistant managers kitchen managers / £5,000 head chefs Management Development Programme Hospitality Supervisor 3Level Management Development Programme Senior Production Chef (Food and Beverage, Bar, Front Office, Housekeeping) £5,000 boh team leaders foh team leaders 2Level Senior Production Chef Hospitality Supervisor £5,000 boh team members (Food and Beverage, Bar, Front Office, Housekeeping) Hospitality Team Member foh team members (Production Chef ) Hospitality Team Member (Food & Beverage Service, Licensed Retail, Housekeeping, Reception, Conference & Events) 7

Off-The-Job Training (England only) Off-the-job training is defined as “learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship.” This can include training that is delivered at the apprentice’s normal place of work but must not be delivered as part of the normal working duties.Your Learning Coach will use the tasks below to provide guidance on how to use the off-the-job training hours effectively and how to log this on the online Employer Portal. ON-THE-JOB TRAINING On-the-job training is deemed as on-shift and in real-life service. This could include: Shadowing colleagues, attending workshops and webinars Being shown how to make a coffee for a customer who is waiting Being shown how to use a till whilst on shift and a customer is waiting Being taught skills in the kitchen for a meal that will be served to a customer OFF-THE-JOB TRAINING DOES NOT INCLUDE: English and maths (up to level 2) Progress reviews or on-programme assessment needed for an apprenticeship T raining which takes place outside the apprentice’s normal working hours (this cannot count towards the 20% off-the-job training) Aptem View video View guide Aptem gives you a live view of your learners from pre-enrolment through to achievement. Getting set up is simple as you can sign paperwork with instant electronic signatures through the system.You can then keep up to date with your learners progress and activities throughout their journey.There is also a helpful messaging centre that enables you to see communications to and from your learners and their learning coach. All this is accessible on any device, so you have everything you need, when you need it. 8 GREENE KING APPRENTICESHIP GUIDE

BOH Members’ Team Kitchen team members and chefs are integral to our business in ensuring our food is delivered on time and is cooked to our exacting brand standards. This apprenticeship will teach you the principles of working in the kitchen and preparing and cooking food to your brand standards. OUTCOME WHO IS THIS FOR: AVAILABLE IN:  Kitchen team members (E) England This Level 2 apprenticeship takes  (S) Scotland 12-15 months to complete, and  (W) Wales if you want to progress will help you in your ambition to become a head chef or kitchen manager. PRODUCTION CHEF E S W Available across all brands this foundation course will teach you the basic principles of preparation and cooking to specific brand standards, with most of the food coming into site pre-prepared in some format.You’ll also learn how to set up and close the kitchen. Download your programme factsheet: England Scotland Wales https://www.greenekingapprenticeships.co.uk/ 9

TeaFmOHMembers’ Front of House team members are often the first people that our customers will see, so it’s hugely important that the welcome and service thereafter is on the money. The apprenticeships that are on offer to you will teach you the principles of excellent customer service, linked to your specific brand, and will give you the skills to solve issues and problems. There are a number of different jobs at this level and you’ll be able to choose an apprenticeship that matches your role. OUTCOME WHO IS THIS FOR: AVAILABLE IN: (E) England These Level 2 apprenticeships  Hospitality Team Members (S) Scotland all take around a year to  Front of Office Reception (W) Wales complete and can support your  Housekeepers progression to become a team  Bar Staff leader or assistant manager. 10 GREENE KING APPRENTICESHIP GUIDE https://www.greenekingapprenticeships.co.uk/

FOOD AND BEVERAGE SERVICE E S W If you serve a range of food and alcoholic and non-alcoholic beverages then this is the apprenticeship for you. If you’re in Scotland or Wales you can choose either Food, Beverage or both. In England you’ll cover both. Download your programme factsheet: England Scotland Wales LICENSED HOSPITALITY E Available in England only, this apprenticeship is solely dedicated to alcoholic beverage service, with 3 pathways including Beer and Cask Ale,Wine and Cocktails. Download your programme factsheet: England HOUSEKEEPING E S W If you work in a hotel that has a number of rooms that you service then this is a great apprenticeship to get you started or solidify your knowledge and practices. On completion there’s the option to go onto the Level 3 Housekeeping or a more generic supervisory apprenticeship if you’d like to continue to progress. Download your programme factsheet: England Scotland Wales RECEPTION E S W You’ll likely be working in a hotel that has an area for dealing with reception activities including arrivals, departures, guest enquiries and problems.This apprenticeship will improve your communication skills and enhance your customer service. Download your programme factsheet: England Scotland Wales CONFERENCE AND EVENTS E 11 This apprenticeship is for team members that support with conference and events such as weddings and business meetings.This apprenticeship will take you through the different events and help you plan and implement them. Download your programme factsheet: England www.greenekingapprenticeships.co.uk

TeaFmOHLeaders Team leaders provide support to senior management with running shifts and supervising food and beverage services. You’ll also be key in resolving any customer issues and problems. As part of the entry requirements of this apprenticeship you must have completed the team leader induction. OUTCOME WHO IS THIS FOR: AVAILABLE IN:  FOH team leaders (E) England This Level 3 apprenticeship will take  (S) Scotland 12 months to complete, and if you  (W) Wales want to progress will help develop the skills and experience you need to become an assistant manager. HOSPITALITY SUPERVISOR E S W This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams. Download your programme factsheet: England Scotland Wales https://www.greenekingapprenticeships.co.uk/ 12 GREENE KING APPRENTICESHIP GUIDE

TeaBmOHLeaders BOH Kitchen team leaders provide support to senior management with running shifts and food operation. This apprenticeship is perfect for Team Leaders who want to further develop themselves and managers. As part of the entry requirements of this apprenticeship you must have completed the team leader induction. OUTCOME WHO IS THIS FOR: AVAILABLE IN:  BOH team leaders (E) England This Level 3 apprenticeship will  (S) Scotland take 12 months to complete  (W) Wales and if you want to progress, it will help develop the skills and experience you need to become a Kitchen Manager. SENIOR CHEF PRODUCTION COOKING E S W This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams.You’ll also need to continue to develop your cooking skills and interpret brand standards. Download your programme factsheet: England Scotland Wales https://www.greenekingapprenticeships.co.uk/ 13

MaAnssaisgtaenrts Assistant managers have operational responsibility for managing a team. For new assistant managers or those looking to solidify their knowledge, the Hospitality Supervisor apprenticeship would be the best bet. For those really looking to push themselves and have ambitions of being a general manager then the Management Development Programme is for you. OUTCOME WHO IS THIS FOR: AVAILABLE IN:  Assistant Managers (E) England These Level 3 apprenticeships will  (S) Scotland take 12-15 months to complete and (W) Wales help you excel as an effective and efficient assistant manager. HOSPITALITY SUPERVISOR E S W This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams. Download your programme factsheet: England Scotland Wales MANAGEMENT DEVELOPMENT PROGRAMME (MDP) E S W A cohort-based apprenticeship with 2 intakes throughout the year, you will need to undertake an expression of interest supported by your BDM and HRBP. This course is for AMs and DGMs that want to progress to a general manager in the next 18 months.You’ll learn the traits that make up effective leaders and the practical skills for running highly effective teams.There will also be a number of assignments throughout the course along with a number of Greene King focused workshops. Download the Management Development Programme Guide: MDP Guide Download your programme factsheet: England Scotland Wales https://www.greenekingapprenticeships.co.uk/ 14 GREENE KING APPRENTICESHIP GUIDE

MaKnitacgheenrs & HCehaedfs Kitchen managers and head chefs have operational responsibility for managing a kitchen team. For new kitchen managers or those looking to progress their cooking and management knowledge then the Senior Chef Production Cooking apprenticeship is for you. For those really looking to push themselves and have ambitions of being a General Manager then the Management Development Programme is for you. OUTCOME WHO IS THIS FOR: AVAILABLE IN:  Kitchen Managers & Head Chefs (E) England These Level 3 apprenticeships will  (S) Scotland take 12-15 months to complete and (W) Wales help you excel as an effective and efficient Kitchen Manager. SENIOR CHEF PRODUCTION COOKING E S W This apprenticeship will help you develop your understanding of leadership and management theories along with the practical skills for running effective teams.You’ll also need to continue to develop your cooking skills and interpret brand standards. Download your programme factsheet: England Scotland Wales MANAGEMENT DEVELOPMENT PROGRAMME (MDP) E S W A cohort-based apprenticeship with 2 intakes throughout the year, you will need to undertake an expression of interest supported by your BDM and HRBP. This course is for KMs that want to progress.You’ll learn the traits that make up effective leaders and the practical skills for running highly effective teams.There will also be a number of assignments throughout the course along with a number of Greene King focused workshops. Download the Management Development Programme Guide: MDP Guide Download your programme factsheet: England Scotland Wales https://www.greenekingapprenticeships.co.uk/ 15

MaGneangerearls General managers set the tone and culture of our teams. They lead by example and use their knowledge and skills to ensure the business runs smoothly and profitably. OUTCOME WHO IS THIS FOR: AVAILABLE IN:  General Managers (E) England These apprenticeships will take  (S) Scotland 18 months to complete and will (W) Wales support you in driving operational performance and make you a more effective leader. HOSPITALITY MANAGER E S W OPERATIONS DEPARTMENT MANAGER E S W This Level 4 apprenticeship will help you develop your understanding of leadership and management theories This level 5 apprenticeship is for General Managers along with the practical skills for running effective teams. looking to progress into a BDM role. It is aimed at improving GM or BDM capability and performance. Download the Level 4 Hospitality Manager Programme Guide: Download the Level 5 Operations Department Manager Programme Guide: L4 HMP Guide L5 ODMP Guide L4 Factsheet L5 Factsheet 16 GREENE KING APPRENTICESHIP GUIDE

BusMinesasnDeavegloeprmsent Greene King’s Level 5 Operations/Departmental Manager programme has been designed to support your business develop senior managers into such leaders. It is an innovative programme which will provide them with development in key areas identified as critical for success by leading business consultants. OUTCOME WHO IS THIS FOR: AVAILABLE IN:  Business Development Managers (E) England This apprenticeship will take  (S) Scotland 18 months to complete and  (W) Wales will support you in driving operational performance and make you a more effective leader. OPERATIONS DEPARTMENT MANAGER E S W This Level 5 apprenticeship is for a BDM looking to improve capability and performance. Download the Level 5 Operations Department Manager Programme Guide: L5 ODMP Guide L5 Factsheet 17

LSeeandiorers The Masters Degree Executive Apprenticeship has been designed specifically for Greene King’s senior leaders. The programme covers a blend of fundamental and in-depth senior management skills across leadership and management, and is designed for proactive career focused individuals who can progressively apply their learning. Learners will study the theory behind successful management and learn how to apply it practically on the job producing a portfolio of evidence. OUTCOME WHO IS THIS FOR: AVAILABLE IN: (E) England This apprenticeship is delivered  Business Development Managers (S) Scotland by University of Birmingham & Senior Leaders (W) Wales over 2 years.  SENIOR LEADERS PROGRAMME (MBA) E S W This Level 7 apprenticeship is designed for Senior Leaders to provide them with a in depth leadership and management programme. Download the Level 7 Executive Management Programme Guide: L7 Factsheet 18 GREENE KING APPRENTICESHIP GUIDE

Reward & Recognition Over the last few years our apprenticeship programme and our learners’ achievements have been recognised with a number of awards, proving that we’ve got something special.These marks of quality have firmly placed us as a listed National Apprenticeship Service Top 100 Apprenticeship Employer among many other accolades. RECENT AWARDS TIARA Talent Acquisition 2021 National Apprenticeship Service - Placed 9th in Top 100 Employers Apprenticeship Programme of The Year 2020 (Learning & Performance Awards) Bury Free Press Award 2019 Recruiter Awards 2019 Top Employer 2019 (Rate My Apprenticeship) Top 100 Employer 2018 (All About School Leavers) Princess Royal Award 2018 Best Recruitment Scheme 2018 (Social Mobility Awards) Best Apprenticeship Programme 2018 & 2019 (TJ Awards) Top 100 Employer 2020 (Rate My Apprenticeship) Lifetime Learner Awards 2019 (Rob Keithley) UK Social Mobility Awards 2020 (Leadership Team of the Year) 19

Hear from our Aidan Campbell General Manager Crafted Pubs Case study Neisha Ennis Assistant General Manager Prince Bonaparte Case study 20 GREENE KING APPRENTICESHIP GUIDE

Apprentices Kieran Timmis Supervisor Wingfield farm – yorkshire Case study Lauren Halls Kitchen manager Gildersome Arms (Morley) - LS27 7LL Case study 21

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