Tesco Apprenticeships Colleague Prospectus - 2023

Level 2 Retail Apprenticeship. 2023 Colleague Guide

Contents What’s in store for you? Benefits What you’ll learn Maths and English Learning activities Supporting you End-point assessment Eligibility criteria How to apply FAQ 2 Colleague Guide

Meet Kim “I found out about the apprenticeship through my store’s Usdaw Rep but also noticed the marketing materials that were placed around the store to help describe the programme. For myself, one of the main benefits of this programme was that it made me more confident to deliver valuable information to colleagues and customers. It has also helped me within my job role ensuring I know as much information as possible. Although I’m a confident person, I don’t have much belief. After finishing my apprenticeship and gaining a distinction, it really made me believe in myself more. There was plenty of support for me during my apprenticeship. My Lifetime Training Coach Lisa, my Lead Manager Steven, and other managers across the shopfloor helped me when I was learning more tasks within each department.” York Tadcaster Colleague Guide 3

What’s in store for you? The Level 2 Retail Apprenticeship delivered by Lifetime Training, will support you to develop new skills, learn about all areas of retail and get the experience of working in different areas of the store. The apprenticeship is delivered entirely in the workplace and takes a minimum of one year to complete. Every 4-5 weeks you’ll have a session with your Lifetime Training Coach who will set your training and give you independent learning in-between. Outside of the sessions you’ll: • Spend time completing learning on the tablet device you’re provided with • Spend time on the shop floor putting your learning into practice • Complete additional qualifications in maths and English, if required Once you’ve completed the programme, you’ll be awarded your Level 2 National Standard in Retail, which is equivalent to 5 GCSE passes. 4 Colleague Guide

Benefits We’ve recently spoken to previous apprentices for their thoughts on the programme and they’ve told us how it’s benefited them in lots of different ways: 86% 84% of apprentices reported feeling of apprentices feel more more confident in their job role productive as a result of completing the programme 66% 22% of apprentices have found of colleagues who have the programme has helped completed their apprenticeship their career have been promoted Colleague Guide 5

What you’ll learn From the start of your journey to successfully completing the programme, here’s all the learning you’ll complete. In addition to the main subject topics, you’ll be supported to develop core workplace skills such as resilience and adaptability across different areas of the store. 1 2 3 Day 1 Module 1: Module 2: Your first The customer Communication session with your Lifetime Training Coach. You’ll learn about You’ll learn about customer profiles, communicating with the customer journey customers, business and adapting your approach to support communication different customers. techniques and interpersonal skills. 6 7 8 Module 5: Module 6: Module 7: Sales process Stock control Working with and marketing and merchandising technology You’ll learn about You’ll learn about You’ll learn about products, services and stock control and systems, equipment customer expectations, as the delivery process. How and technology, and the well as sales promotion to set up displays and the benefits of these in a and competitor activity. merchandising process. retail environment. 11 12 13 Almost there… Module 10: Module 11: When you’ve completed Financial Working in a team all your modules, operations You’ll learn about including maths and You’ll learn about team dynamics, conflicts, English Functional Skills sales vs cost and being if required, you’ll have a commercial within the team targets and your conversation with your role in the team. coach and Line Manager to retail sector. make sure you’re ready for End-point assessment. 6 Colleague Guide

4 5 Maths and English Module 3: Module 4: As part of the apprenticeship Personal development Business and brand programme, you may need to You’ll learn about brand achieve qualifications in maths You’ll learn about promise, mission and and English called Functional Skills. the benefits of vision. The importance of These qualifications are equivalent brand reputation and the to holding GCSEs in those subjects. personal development, influence of social media. target setting and Already achieved these? workplace reviews. 10 If you’ve previously achieved both 9 Module 9: maths and English GCSE Environment qualifications at Grade D or above, Module 8: You’ll learn about you will not need to complete Legislation and waste, stock monitoring Functional Skills as part of the and the impact of programme. You’ll just need to governance waste on the environment. present your certificates to your Lifetime Training Coach at your You’ll learn about 15 first session. legislative responsibility, health and safety, equality Congratulations Need to achieve them? You’ve now completed and diversity. your Level 2 National If you don’t hold these qualifications, don’t worry, your 14 Standard in Retail! Lifetime Training Coach will support you to achieve them. End-point You shouldn’t be concerned as they assessment: are delivered very differently to school and will help you at work and This is where an in day-to-day life. independent assessor will visit you to complete an You’ll receive additional support online test, a professional if required and have access to Virtual Classrooms to learn from discussion and an specialist tutors. observation in store. Colleague Guide 7

Learning activities Learning activities are a great opportunity for you to put your learning into practice. Throughout the programme your Lifetime Training Coach and Line Manager will work with you to identify suitable learning activities that’ll allow you to showcase the knowledge you’ve gained from your training. Your Line Manager will support you by allocating time on shift for you to complete these learning activities. 8 Colleague Guide

Supporting you At Tesco, we welcome diversity, individuality, and uniqueness. We always want our colleagues to feel they can be themselves at work and we’re committed to helping them be at their best and building an inclusive workplace. We know that working and learning can be a challenge, that’s why you’ll have a network of people to support you every step of the way. Your Lifetime Training Coach – from day one • They’ll support you in your practice and you’ll be supported by a Lifetime Training mock assessments and be involved in the Coach. From taking you through each module conversation you have to confirm you’re and tailoring the learning to your own ready for End-point assessment preferred style, to supporting you to make sure you’re constantly progressing through Usdaw Rep – in addition to your Lifetime the programme. They’ll also be on hand to Training Coach and Line Manager support, help you with any technical issues with your your Usdaw Rep may be able to provide tablet, and to answer any questions you may any additonal support you may need. have throughout your apprenticeship. Your Line Manager – from providing the time for you to complete your learning, to offering advice and knowledge from their experiences, your manager will be on hand to help you throughout your apprenticeship. • They’ll make sure you’re given the time, within your working hours, for all elements of your programme; the e-learning on your tablet, maths and English (if required) and your learning activities both on and off the shop floor • They’ll be involved in your sessions with your Lifetime Training Coach and provide any extra support you need Colleague Guide 9

End-point Celebrating assessment your success Once you’re ready for your final assessment, Completing an apprenticeship is a fantastic you, your Line Manager and coach will have achievement and one you can be proud of. a conversation, where you’ll all agree if you’re ready for the last stage of your At completion you will be awarded your journey, the End-point assessment. Here Level 2 National Standard in Retail you’ll need to demonstrate the knowledge, certificate by your store team to skills and behaviours that you’ve learnt to an congratulate you on your amazing journey. independent assessor. This will involve: • Amultiple-choice scenario-based test • A practical observation in your store • A professional discussion with the independent assessor In preparation for this, you’ll do practice and mock assessments, supported by your Line Manager and coach, to make sure you’re ready. You’ll then get your result, which could be a pass, or even a distinction. Much like a driving test, if you don’t quite pass first time, you’ll receive more training and can take it again. 10 Colleague Guide

Meet Leanne “I heard about the apprenticeship from my Lead Manager at the time. I was aware that one of my colleagues had just completed the programme, so I discussed their experiences and the benefits they gained with them, which included further confidence and understanding of retail and functional skills. The main benefits for me were, increasing my knowledge within my job, understanding the Tesco brand and influences, also gaining a better understanding of the Big 6 financial reports. The programme has given me confidence in communication and leadership skills, this helped when I returned to work after my maternity leave, and was promoted to Grocery Line Manager. I struggle with maths, however by utilising the coaching and attending virtual classrooms I passed my maths functional skills exam, which I was thrilled about. I’ve been supported by my coach Paula and my Line Manager Nadine. The apprenticeship programme has supported me in gaining alot of knowledge of not only retail, but about my communications skills too. It has also enabled me to develop myself further and gain a promotion.” Bracknell 11Colleague Guide

Meet Nigel “I found out about the apprenticeship from the marketing materials in store, I also heard about it through Dotcom colleagues who had shared positive experiences of the programme. As a veteran, the apprenticeship has given me a lease of life and built my confidence. It’s given me routine and structure and has been great for my wellbeing. During my time on the programme, I’ve learnt a lot about the retail sector, as well as how to deliver great customer service. I’ve learnt to think on my feet and deal with difficult situations more effectively. I completed the apprenticeship during the COVID-19 pandemic, so it was challenging at times to plan in time to complete my Learning Activities, but my coach, Line Manager and Store Manager gave me a great deal of support. Thanks to the apprenticeship, I have a better understanding of the retail sector, as well as issues that can arise within a store and how to deal with these. I’m now better at dealing with customers on the Click + Collect which was a facility that didn’t exist within the store before the pandemic.” Crediton 12 Colleague Guide

Eligibility criteria Open Days: To become an apprentice at Tesco, you’ll need Talking to an expert about the Retail to meet the following eligibility criteria: Apprenticeship is the best way to find out more, your Lifetime Training Coach • You’ve worked a minimum of 20 hours per will be running an Open Day session in week over the last 8 weeks, as part of a flexi your store. You’ll be able to meet them, contract or your core hours plus overtime, hear more about the programme and and expect this working pattern to continue* ask any questions you may have. If you’re a convenience colleague please • You’re a citizen of the United Kingdom or a speak to your Store Manager to find out country within the European Economic Area where your nearest Open Day is. (EEA) and have been a resident for at least 3 years prior to starting your apprenticeship ~ 13Colleague Guide • You’re not an overseas national, subject to employment restrictions or working on a student visa. Further checks on eligibility may be required depending on your individual circumstances • You’re not currently in funded education/ training for more than 16 hours per week, or planning to be in the next 16 months • You’ve not already completed an NVQ/ diploma qualification or above in retail * Y our Store Manager will need to confirm this working pattern if you’re not contracted to work 20 hours or more per week. ~ E ligibility criteria is set by the Department of Education and is subject to change

How to apply Application form To apply go to tescoapprenticeship.co.uk/registration or scan the QR code and complete the application form. Make sure you’ve had a conversation with your Line Manager beforehand as they’ll need to support you with completing this in your working hours. As part of your application form you’ll need to include your reasons for wanting to complete this apprenticeship in a personal statement. We would suggest you think about: 1. Why a retail apprenticeship would benefit you as a person 2. How this apprenticeship will benefit your career plans or personal development 3. How you plan to manage your learning with the support of your Line Manager whilst at work Next steps Check in call 1. You’ll receive a call from Lifetime Training to make sure that you’re comfortable with the process so far 2. They’ll confirm the next steps and agree a suitable time and date to have your meet your coach session Initial assessments Before you can begin the apprenticeship programme, we require all colleagues applying to complete a test in maths and English. Even though you may have achieved a maths and English GCSE qualification at Grade D or above, we still ask you to complete these tests to assess your current capability and highlight where you may need support. We also require you to complete an assessment which helps your Lifetime Training Coach to understand more about how you think and learn. Meet your coach session This will be where you’ll get to meet your Lifetime Training Coach, you’ll discuss any prior learning and your retail experience that may be relevant to the apprenticeship. This will make sure that the programme supports you to learn new skills. You’ll then complete your enrolment forms, receive your tablet device and start your learning. 14 Colleague Guide

As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible learning experience. If you require any workplace adjustments as part of your application process and/or as part of your learning experience, please speak to your Line Manager who’ll support you. FAQ Q: Is the programme available to all colleagues in all store formats? A: Yes, the programme is available to all colleagues in convenience, and large stores in England Q: Does the apprenticeship cost me anything? A: No, the apprenticeship doesn’t cost you anything, It’s funded by Tesco. 15Colleague Guide