SATS PTD Issue 51

51 ISSUE OCT 21 AWARDS!SATS WINS MULTIPLE SATS NAMES MR. KERRY MOK LAUNCH OF SATS SATS WELCOMES AAT ACHIEVES ANOTHER AS NEXT PRESIDENT & CHIEF SAFETY REWARDS NEW AIRLINES! MILESTONE IN PERISHABLE EXECUTIVE OFFICER PROGRAMME HANDLING WITH IATA CEIV FRESH See Page 9 See Page 2 See Page 6 See Page 14

COVER STORY SATS NAMES MR. KERRY MOK AS NEXT PRESIDENT & CHIEF EXECUTIVE OFFICER We would like to share with Mr Alex Hungate Mr Mok, joined SATS in June Mr Kerry Mok you that Mr. Kerry Mok will 2018 as the Chief Executive succeed Mr. Alex Hungate as Officer of Food Solutions. President and Chief Executive Prior to this, he held various Officer (PCEO) with effect leadership positions such as from 15 December 2021. CEO of YCH Group, Acting Chief Executive Officer and Chief Mr. Hungate joined SATS as an Operating Officer of Goodpack independent director in July Limited, as well as senior roles 2011, became an executive at Accenture and DHL. director in July 2013 and assumed his current role as Please join us in thanking Mr. PCEO in January 2014. Over Hungate for his contribution and the past 10 years, he has welcoming Mr. Mok in his new brought the company through role. Meanwhile, SATS remains a tremendous and successful committed to our transformation transformation - embracing journey and purpose to feed innovation, technology, and and connect communities. We new ways of working, while look forward to your continued expanding into new lines of active support and engagement. business and geographies. SATS WINS \"BEST AIR CARGO PAYLOAD ASIA AWARD 2021 TERMINAL OPERATOR - SATS is honoured to be bestowed the “Ground Handler of the Year” award at the 8th PAYLOAD ASIA AWARD Ceremony ASIA\" AT THE 2021 ASIAN held on 1 October 2021 at Fairmont Singapore Hotel. The award ceremony was also live streamed online and attended FREIGHT, LOGISTICS AND by key industry players virtually in view of the COVID safe management measures. SUPPLY CHAIN (AFLAS) This nomination and award recognize Ground Handlers who SATS was awarded \"Best Air Cargo Terminal Operator – have played a crucial role as an essential link in the Air Cargo Asia” at the 2021 Asian Freight, Logistics and Supply Chain and logistics supply chain. (AFLAS) Awards held in Hong Kong on 21 October 2021. This would be SATS' 3rd consecutive year in winning Mr. Nazri Othman, Senior Vice President, Cargo Services this award. Ms Yammie Sin, General Manager Sales & accepted the award on behalf of SATS at the event. He Marketing, AAT received the award on behalf. paid tribute to the staff whose hard work and dedication contributed greatly to the win. This award demonstrates The awards, hosted and organized annually by Asia Cargo SATS team’s resilience through the spirit of self-determination News, recognize leading service providers including air and and adaptability during this rapidly evolving pandemic. shipping lines, airports and seaports and logistics, 3PLs and Our sincere appreciation to our partners for your vote of other associated industry professionals. The nomination confidence and unwavering support during this challenging and voting process allowed the more than 15,000 readers period. of Asia Cargo News and e-news subscribers to first determine the leading companies in the market, and then At the same time, our heartiest congratulations to our airline determine the winners, making the results the opinion of partners who have also won various awards at this industry service users rather than a panel of judges. award event. We would like to take this opportunity to thank you for Together, we will ride through this pandemic. your support and collaboration. 2

COVER STORY SATS EXECUTIVE CULINARY TEAM EMERGES AS INDUSTRY CHAMPION AT THE ONBOARD HOSPITALITY AWARDS 2021 The 2021 Onboard Hospitality Awards recognises innovation • Best for Onboard Sustainability | Monty’s Bakehouse and excellence in people, products and services designed to BarricadeECO support the onboard passenger experience in the air, on rail, ferry or cruise. Our soon-to-be released innovations “SATS Asian Heritage Desserts” and “Monty’s Bakehouse Snack Pack” were also The pandemic has had a significant impact on aviation catering, featured in the Ones to Watch category. with passenger volumes falling over 98% in Singapore. SATS Executive Culinary Team was recognised for their leadership, Congratulations to all the winners and a big thank you to support and resilience in the transformation of our aviation everyone who voted for us! kitchens to support diversification into non-travel catering this past year, allowing us to offer more integrated food solutions to our customers, while protecting our workforce and aviation core. Our win was announced through a virtual ceremony as part of the World Travel Catering & Onboard Services Expo held from 14-16 September 2021. In addition, SATS also emerged the Reader’s Choice for: • C atering Innovation of the Year | New Economy Class Meal Concept for Short-Haul Flights (Singapore Airlines) • Best for Onboard Snacks in Economy | Monty’s Bakehouse Chilled Duo Box SINGAPORE SATS AND SINGAPORE AIRLINES LAUNCH MEAL CONCEPT WITH EXPANDED VARIETY, ENHANCED TASTE AND IMPROVED MEAL QUALITY In a move to enhance the inflight meal experience, while The new paperware also reduces the amount of single-use keeping sustainability at the forefront of Singapore Airlines plastic by 80% (in weight). Leftovers on the tray (including (SIA)’s operations, a brand-new economy meal concept – co- the new paperware) will be brought back and sent to an developed between SATS and SIA – took to the skies on SIA eco-digester at SATS, and converted into refuse-derived fuel short-haul flights on 1 December 2020. The new meals were pallets, a source of energy that can replace fossil fuel and also rolled out on selected SilkAir routes. coal. The onsite processing of waste reduces approximately 60% of catering waste and further reduces emissions from Forming a significant part of the new meal concept is a suite transportation to the incinerator. In addition, the use of lighter of sustainable packaging comprising of a leak-proof box for paperware helps to reduce fuel consumption on flights. the main course, a drink cup made from Forest Stewardship Council certified paper, a kraft dessert box and a cutlery set Through a collaborative series of design thinking workshops, made of bamboo with paper wrap. packaging design iterations, and rounds of menu curation and development, SATS is playing an instrumental role in Swapping out the traditional casserole serviceware for a paper supporting SIA in their efforts to enhance customer experience box that holds the same quantity of food, a greater variety of – and we are honoured to do so. meals – everything from soups to congee and selections from Singapore’s popular local favourites – can now be uplifted. A deeper, more secure construction also allows the box to retain heavy gravy dishes without seepage. It is also capable of retaining heat better, ensuring that food quality is preserved, even after reheating onboard. 3

PARAMOUNT INITIATIVE SATS ATTRACTS LOCAL TALENT TO JOIN AVIATION INDUSTRY SATS continues to work closely with Institutes of Higher upgrade their skills throughout their career. The trainees have Learning (IHL) such as ITEs and Polytechnics on Internship and the opportunity to strengthen their existing job skills and stay Work-Study Programmes to attract and groom talents for the competitive, relevant and employment in this age of disruption. aviation industry. Additionally, SATS fullysupports thevarious SGUnited initiatives Depending on the academic programme and partnership that have been introduced to expand job, traineeship and skills with the IHLs, these attachments usually last between four training opportunities to support Singaporeans affected by the to eight months and encompass a holistic overview of the economic impact of Covid-19. For example, we have partnered business, covering various aspects such as Apron Services, Workforce Singapore (WSG) and the Singapore Business Cargo Services, Aviation Catering, Passenger Services and/ Federation (SBF) to offer SGUnited Traineeship and Mid- or Security Services. Upon completing the programme, these Career Pathway Programmes which are intended to enable students either continue their studies back in school, or join participants to acquire job-related skills and capabilities, and the workforce. provide employment opportunities. SATS also collaborates with IHLs on various WSCertificate, Through these partnerships and continued engagement, SATS WSDiploma, WSPostDiploma programmes that range from 1 aims to build a steady pool and ever expanding pipeline of to 2.5 years. Through these programmes, SATS aims to create talent for the company and also the industry at large. an environment that motivates current staff to learn and PROGRESSION IN SATS DIGITAL TRANSFORMATION As part of our Digital Transformation Journey, SATS is committed interfacing with third-party systems to the acceleration of our digital transformation initiatives to enhance service delivery and solutions for our airline partners, • Flexibility to incorporate more functionalities to enhance while enhancing productivity and safety across our operations. operations On the manpower rostering and deployment front, we have • Real-time communication of deployment changes to ground been using UFIS Airport Solutions over the past 20 years. staff via hand-held devices After an extensive review, we have decided to partner with INFORM, who are now our solutions provider for manpower • Staff can also use the hand-held device to update the status of rostering, deployment and related tasks via a system known as key activities, which will improve event monitoring at the SATS “GroundStar”. Integrated Operations Control Centre (SIOC). Benefits of GroundStar: After more than 12 months of customisation, engagement and workshops, GroundStar has been rolled out progressively from • Basic manpower planning and deployment functions 27 September 2021 – starting with the departments in SATS Apron. It will subsequently be rolled out to other SATS business • Greater opportunities to expand our operations capabilities by units and the full implementation is expected to be completed by the first quarter of 2022 4

PARAMOUNT INITIATIVE SATS FORMS NEW PARTNERSHIP Youths who are interested in carving out TO GIVE YOUTHS EXPOSURE TO a career in the aviation sector can now AVIATION INDUSTRY have a glimpse and better understanding of the industry with a freshly-inked Memorandum of Understanding (MOU) between SATS, the Air Transport Executive Staff Union (AESU) and NTUC Club. Under this partnership, SATS will provide up to 200 internship opportunities a year, participate in networking sessions and industry dialogues, and provide learning journeys to all nEbO youths. nEbO is the junior membership arm of the NTUC meant for youths aged 12-25, where they will be engaged socially to create a vibrant community that is Work-Ready, World-Ready and Life-Ready. The nEbO membership will also be extended to all children of AESU members and SATS employees. The MOU, which was signed on 8 April 2021, demonstrated the commitment from all parties to share their skills and resources to provide nEbO youths early access into the Singapore aviation industry. SATS looks forward to building a pipeline of talent with nEbO members who can fulfil our purpose to feed and connect communities! 5

PARAMOUNT INITIATIVE LAUNCH OF SATS SAFETY REWARDS PROGRAMME Under a new safety campaign, SATS employees who have demonstrated safe and responsible behaviours to get #EveryoneHomeSafe stand a chance to win 15,000 MySATS+ points (worth $150 vouchers) every quarter. Launched by President and Chief Executive Officer Mr. Alex Hungate and Board of Director Mr. Yap Chee Meng on 28 April 2021, the safety rewards programme is open to all employees whose work has a direct impact on aircraft safety. To qualify, employees have to exhibit leadership in collaborating with others to improve overall safety at the workplace. Furthermore, previous contestants who took part and won in the SATS Photo Culture Contest received their prizes from Mr. Yap Chee Meng. During his speech, Mr. Alex Hungate highlighted that trust is fundamental to the aviation sector and that it is our duty to uphold this aspect of trust in what we do as ground handlers and caterers. With safety as our number one priority, SATS is committed to keeping our workplace safe and secure, as we feed and connect our communities. 6

PARAMOUNT INITIATIVE OVERSEAS JAS AIRPORT SERVICES UTILISED ‘THERMAL BLANKET’ FOR TEMPERATURE-SENSITIVE GOODS PT JAS (Jasa Angkasa Semesta) utilised thermal blankets during PT JAS is committed to cooperating and supporting Indonesian the handling of 3.5 million doses of the COVID-19 vaccine that airport operator Angkasa Pura, Indonesian customs and the arrived at Soekarno-Hatta International Airport’s Cargo Terminal air cargo community. They are investing in and improving the on 1 August 2021. This is to guarantee the integrity of temperature- handling of air cargo warehouses at the gates of Indonesia’s main sensitive cargo products and improve cargo handling quality. airports. This will benefit not only the airports, but also the rest of Indonesia. During the arrival process, PT JAS equipped its facilities with ‘Thermal Blankets’, a special layer of material made to keep the As part of the international cold chain process through Jakarta temperature of the cargo cool by covering all parts of the cargo, Soekarno-Hatta International Airport, PT JAS works closely which maintains the integrity of the vaccines. This is a crucial with airport authorities and the cargo community. They are step as accelerating the COVID-19 vaccinations program has committed to high-end services and facilities to reliably handle become a national priority. and maintain the integrity of special cargo (like vaccines). PT JAS has since handled more than 30 million doses of the COVID-19 Besides the ‘Thermal Blankets’, PT JAS recently added two vaccine since early February 2021, including Sinovac, Sinopharm, Refrigerated Queue Lines and a 1.800 m3 Refrigerated Enclosed AstraZeneca and Moderna vaccines. Area in its cargo warehouse cold room facility to improve and support the cold chain system. 7

CREATING MILESTONES COMMEMORATING SINGAPORE DHL’S NETWORK SATS SUPPORTS EXPANSION TRANSPORT OF 1,380 OXYGEN CONCENTRATORS From March 2021, DHL increased TO INDONESIA its flight frequency for Aerologic (Hong Kong-Singapore-Bahrain- As the COVID-19 pandemic rages on across the world, Leipzig) and Kalitta Air (Sydney- the Changi Airport community came together to lend Singapore-Sydney). support to Singapore's close neighbour, Indonesia. The highly transmissible Delta variant has caused a As a ground handling partner of spike in COVID-19 cases across the world, including DHL, various SATS operating units the Southeast Asian region. As Singapore and have been collaborating with DHL Indonesia enjoy strong aviation links, the Changi Airport to plan resources in anticipation community rallied to support their fellow neighbouring of the increased frequency. nation in the fight against COVID-19. Changi Foundation, airport partners and airport staff We look forward to a closer and pooled together donations of approximately 1,380 stronger partnership with the DHL oxygen concentrators, along with related accessories team. like nasal cannulas and connectors, to send to Indonesia. The oxygen concentrators had to find their way from Los Angeles to Singapore and finally, Jakarta. Fortunately, the team was able to find cargo and logistics partners who were willing to support the shipment over thousands of miles across continents. Cargolux and CEVA Logistics handled the Los Angeles-Singapore leg, while Singapore Airlines (SIA) and SATS handled the Singapore-Jakarta leg of the journey. The first batch of oxygen concentrators were shipped to Jakarta on an SIA flight on 19 August 2021. The remaining oxygen concentrators and other medical accessories for the oxygen concentrators will be sent in subsequent batches. These will be distributed to hospitals by Indonesia’s Ministry of Health, providing assistance to COVID-19 patients. 8

CREATING MILESTONES SATS WELCOMES NEW AIRLINES! STARLUX Airlines ZIPAIR Tokyo We are excited to welcome STARLUX Airlines’ first flight to SATS is happy to welcome ZIPAIR Tokyo to Singapore! ZIPAIR Singapore on 23 September 2021. commenced operations on 7 September 2021, operating one weekly flight (B787-800) between Singapore and Narita. Tasman Cargo Airlines Polar Air SATS is proud to welcome Tasman Cargo Airlines (HJ) to the Polar Air SATS is delighted to welcome Polar Air in February SATS family in May 2021! HJ is a DHL network carrier and this 2021. With Polar Air as one of the DHL network’s carriers, this collaboration will further strengthen our partnership with DHL. collaboration marks another key strategic milestone with DHL SpiceJet SpiceJet launched its inaugural scheduled flight on 20 February 2021 – flying from Chennai to Singapore, before departing from Singapore to Bangalore SATS is proud to be the chosen partner for all our new airline partners. We look forward to strengthening partnerships not only in Singapore, but also within the SATS network. 9

CREATING MILESTONES SATS ASSISTS CAMBODIA AIRWAYS TO TRANSPORT MEDICAL SUPPLIES TO PHNOM PENH Cambodia Airways operated special urgent charter flights in May 2021, using passenger aircrafts to carry cargo in the cabins and transport much-needed medical supplies to Phnom Penh. Among the medical supplies were 2.7 tons of COVID-19 rapid test equipment. The transition from passenger to freight has saved valuable time for prevention efforts against the epidemic and its spread in Cambodia. This has also contributed significantly to the health screening work of the Cambodian people. Key stakeholders, including the Ministry of Foreign Affairs and International Cooperation of Cambodia, the Secretariat of State for Civil Aviation of Cambodia, the Ministry of Foreign Affairs of Singapore, the Civil Aviation Authority of Singapore, Changi Airport of Singapore and SATS, strongly supported Cambodia Airways in carrying out these special missions. CONNECTING LOCAL COMMUNITIES IN INDIA WITH VITAL MEDICAL SUPPLIES At 4.15pm on 23 April 2021, SATS received a request to handle a special military charter the following morning at 10.00am. The request was for uplifting four cryogenic oxygen cylinders from Changi Air Freight Terminal using a C-17 military aircraft from the Indian Air Force (IAF), travelling to Panagarh Air Base in India. It was the first batch of shipments containing oxygen tanks donated by the Tata Group to address the critical shortage of oxygen, ventilator machines and other essential medical supplies in the country. These efforts provide local communities in India with the means to fight the virus in hospitals and COVID-19 treatment centres across the country. To ensure the operation was carried out seamlessly in less than 24 hours, various business units (such as Apron Services and Security) organised their resources and coordinated with various parties from the Civil Aviation Authority of Singapore, Changi Airport Group, as well as freight forwarders, to prepare for the uplift of the cylinders. Despite the short notice, the SATS team rallied together to make the first uplift of the cylinders on the IAF charter a success! We are honoured to be have played a small part in connecting communities in need with vital resources to combat the pandemic. 10

REOPENING OF CREATING MILESTONES SATS PREMIER UNITED AIRLINES’ PACIFIC VIRTUAL SAFETY LOUNGE & WELLNESS FAIR 2021 TERMINAL 1 United Airlines (UA) organised its first virtual Pacific Safety & Wellness Fair on 28 September 2021. SATS Premier Lounge Terminal 1 SATS is honoured to have been one of the key opened its doors once again in speakers during this event, where our Chief February 2021, following a major Operating Officer Bob Chi and Senior Vice renovation that was conducted to President Apron Services Ranjiv Ramanathan gave meet the ever-changing needs of an introduction as well as presentation on Safety our premium passengers. and Innovation at SATS. It was a great platform for everyone to get together virtually to share We are proud to be the first COVID- and exchange ideas on key topics related to the 19-ready lounge in Singapore industry. Changi Airport to welcome the Thank you UA for organising such a meaningful new normal – and are doing so event! with comfort and social distancing measures in place. 11 The space has been configured to encourage social distancing and deliver privacy, with services and facilities adapted to reduce human interaction. Additional health and safety measures have been introduced, from contactless registration to the replacement of our buffet with a-la-carte dining, to the sanitisation of each seat and table after every passenger has used them. We are ready to provide passengers with an elevated lounge experience at Changi Airport.

CREATING MILESTONES OVERSEAS REMOTE JAPAN AIRLINES MENU PRESENTATION AT SATS TFK HANEDA BRANCH Social distancing has increased the need for virtual meetings, chat rooms and online events for business – it is the new normal. And since the start of COVID-19, the transition to online meal presentations and remote meetings has been a driver for SATS TFK’s digital transformation. SATS TFK believes in excellence, safety and security, innovation, trust and collaboration – and the SATS TFK Haneda branch has already held several very successful online meal presentations for Japan Airlines. The sky’s the limit as we continue providing quality services and products to our customers, as we hope and wait for the world to overcome the COVID-19 pandemic. JAS SUCCESSFULLY DELIVERS EXCELLENT SERVICE FOR BRUNEI VVIP B747-800 Once again, PT JAS (Jasa Angkasa Semesta) managed to deliver excellent ground handling services in Jakarta's Soekarno Hatta's International Airport for the rare B747-800 aircraft belonging to His Majesty Sultan's Flight (HSMF), during his visit for the 2021 ASEAN Summit on 22 April 2021. Besides the HSMF, PT JAS also provided first class ground handling services to three other VVIP chartered flights during the series of ASEAN leaders meetings. These include flights involving Singapore’s Foreign Affairs Minister, Laos’ Foreign Affairs Minister and Malaysia’s Foreign Affairs Minister. PT JAS is proud to have had the opportunity to handle the VVIP aircraft B747-800. It was a rare opportunity as there are only two B747-800 aircrafts in the world – HMSF Royal Brunei and Amiri (Qatar). Moving forward, PT JAS is committed to continue providing first class services for its clients, and to be the best airport service company in Asia. TCS HANDLES STARLUX AIRLINES AT HO CHI MINH CITY STARLUX Airlines commenced operations to Ho Chi Minh City’s Tan Son Nhat International Airport (SGN) on 13 May 2021, operating three weekly flights. TCS is honoured to be chosen as its partner at SGN. 12

CREATING MILESTONES TRANSPORT OF VACCINES FROM BEIJING – SINGAPORE - INDONESIA Beijing Aviation Ground Services equipment used to ensure temperature (BGS), a SATS joint venture based in consistency of the vaccines. Beijing Capital International Airport (PEK), met up with COVID-19 vaccine The first Sinovac shipment on manufacturers in October/November Singapore Airlines (SIA) departed from 2020 to understand handling PEK on 2 February 2021. Pre-alerts from requirements for the vaccines – and BGS were sent to the respective down- to prepare for the vaccines’ potential stations: SATS for the vaccine’s transfer export from Beijing. in Singapore; and PT JAS (Jasa Angkasa Semesta) for the vaccine’s arrival in BGS also initiated meetings to connect Jakarta. these pharmaceutical companies with BGS’ airline customers to establish a Handling of the first shipment went tri-party working relationship, and smoothly and without delay – and after to create business opportunities for a short transit of less than three hours everyone. in Singapore Changi International Airport, the vaccines arrived in Jakarta Due to the importance and urgency of Soekarno-Hatta International Airport the COVID-19 vaccines, BGS further ahead of schedule. enhanced its service offerings to include priority acceptance slot reservation During these challenging times, we (online/phone), a dedicated vaccine look forward to creating business handling team and an exclusive vaccine opportunities, and providing value- security screening lane. This resulted in add to all our esteemed partners with a significantly shortened acceptance customisable services and solutions. time. With more vaccines expected to be shipped in the coming months from In addition, BGS also provides ULD Beijing, BGS and PT JAS (as well as other management support for Envirotainer companies and associates in the SATS (the leading provider of temperature- Network), we stand ready to support controlled containers). As a result, our partners with seamless and reliable BGS is able to seamlessly manage services. the preparation and logistics for SINGAPORE AIRLINES DEBUTS NARROW-BODY FLIGHT TO KUALANAMU Singapore Airlines (SIA) debuted its narrow- body flight to Kualanamu (KNO), Medan, on 27 April 2021. The flight was handled by PT JAS (Jasa Angkasa Semesta). The inauguration was attended by Christina Ling (SIA Branch Manager), Jericho Quek (SIA KNO Station Manager), Khoo Seng Thiam (PT JAS Chief Operating Officer), and Iton Purwanto (PT JAS KNO Station Manager). This narrow-body flight will play an important role in supporting SIA’s future growth. PT JAS is delighted to be SIA’s choice at KNO. 13

UNLOCKING ACHIEVEMENTS SINGAPORE Team 2 – How might we segregate mixed waste (organic and inorganic) from incoming international flights into Singapore? SATS WINS BEST IDEATION AWARD AND OVERALL Mentor: Mr. Low Kok Hwa, Senior Manager, Logistics & Warehousing CHAMPION AT NTU PEAK FINALS Both teams had a firm understanding of the challenges faced and SATS is an industry partner of NTU PEAK, an intensive one-month presented ideas that were practical and efficient. At the final, SATS case challenge programme to groom NTU students into industry- Team 2 received the Best Ideation Award and emerged as the overall relevant future leaders who wish to impact the workplace and programme Champion! community. COO Mr. Goh Siang Han was invited to attend the final and awards This September, we mentored two teams of undergraduates to ceremony on 1st October 2021. develop innovative solutions in Food Sustainability. They were tasked to work on the following projects: The winning idea Team 2 proposed offered a phased approach that taps on smart technologies to help staff better identify waste Team 1 – How might we minimise food wastage created by the categories quickly and ultimately work towards a closed loop waste mismatch between forecast and the actual flight meals demand? management system that boasts enhanced recognition and waste sorting speeds; 25% reduction in manpower costs for ware wash Mentor: Mr. Raymond Kok, Vice President, SATS Food Hub lines and 75% reduction in in carbon dioxide-equivalent emissions. Congratulations once again to the winners and we look forward to future collaborations with NTU PEAK! Group photo of NTU PEAK – SATS Team 1 Group photo of NTU PEAK – SATS Team 2 OVERSEAS AAT ACHIEVES ANOTHER MILESTONE IN PERISHABLE HANDLING WITH IATA CEIV FRESH Asia Airfreight Terminal (AAT) has been of the Airport Authority Hong Kong’s awarded IATA’s Center of Excellence initiative to develop the Hong Kong for Perishable Logistics (CEIV Fresh) International Airport into the world’s certification in September 2021. This top Perishables Hub. accreditation recognises our strong expertise, stringent training and We are investing in new cold chain excellent facilities in handling perishable facilities that will tie in well with cargo in accordance with global our certifications, which include standards. It enhances our service CEIV Fresh, CEIV Pharma and WHO commitment and professionalism GDP. These new facilities are being when handling temperature-sensitive specifically designed to ensure shipments. unbroken temperature control for cargo, from export acceptance to ramp There is an increasing demand for release, and from the receipt of imports the safe transportation of high-end at the ramp to cargo delivery. perishables and pharmaceuticals by air. AAT is in the process of further These new facility upgrades will be enhancing our handling capabilities ready to serve the industry by 2022. to capture these opportunities as part 14

UNLOCKING ACHIEVEMENTS EVERGREEN SKY CATERING CORP. WINS AT THE INTERNATIONAL CHOCOLATE AWARDS (ICA) IN 2020 Evergreen Sky Catering Corp. participated for the first time in the 2020 International Chocolate Awards, known as the \"Oscars of the chocolate industry\",. Even though the company was considered a dark horse in the compeititon, it won three awards – including one gold, one silver and one bronze medal in the Asia-Pacific region. There were as many as 883 entries in the fiercely competitive Asia- Pacific region, from a total of 148 companies across 14 countries. The Company was awarded this honour after a rigorous two-month blind evaluation by industry experts from all over the world. TAJSATS RECOGNISED BY THE GOVERNOR OF MAHARASHTRA FOR SERVICES RENDERED DURING THE COVID-19 PANDEMIC TajSATS is honoured to be recognised bythe honourable Governor of Maharashtra, Shri Bhagat Singh Koshyari, for humanitarian services rendered by TajSATS during the COVID-19 pandemic. Commenting on this felicitation, TajSATS CEO Mr. Manish Gupta shared, “We are truly humbled to have had the opportunity to support the community and serve our nation’s frontline heroes during the pandemic.” 15

COMPLIMENTS I would like to say a big thank you to SATS Ramp/Apron, Marketing and Load Control. Your teams were really fantastic in arranging the uplift for all shipments from SIN to PNH (KR752/07th May 2021), which transported critical medical supplies to Cambodia, following a request by the Cambodian government. Although there were many challenges and last-minute requests, the SATS team managed to uplift everything. I would like to offer a special note of thanks to SATS Ramp/Apron staff for carrying the special skid cargo on-board the flight cabin, and for your help in maximising the space. Also, thank you Shakinah for your prompt and frequent updates, which helped to ease my worries. Once again, a big thank you to all in the SATS team. Ms. Yvonne Lua Director Centrair GSA Services The Malindo Cargo Charter flights in January 2021 were handled very smoothly and went above expectations. The original three-hour ground time estimation was reduced to two hours. Your team really did a good job by departing before the scheduled time of departure, which was less than two hours. Although there was a larger-than-usual volume of cargo, the team still did a good job. Our charterer also extends their appreciation to the team, as they were also on-site and observed the operation. With this exemplary performance, we look forward to working with you on more cargo flights. Special thanks to Moses for being on the ground and monitoring progress. You were very helpful in coordinating and sorting all minor issues Once again, a big thank you to the whole team. Ms. Shanthi d/o Marimuthu Station Manager Malindo Airlines Malaysia Airlines would like to extend our warmest appreciation to your team for doing a superb job in handling our flight MH601/MH604/21Feb KULSINKUL, carrying the first shipment of Pfizer vaccines to Malaysia. It is our good fortune to have such a great ground handler who is very professional, efficient and trustworthy. We face another tough year aehaad, but hope to grow our business relationship for many years to come. Thank you once again for the excellent team effort and performance, especially to Kannan, Ivan, Effendy and the Ramp Operations manager – as well as to all others who played a part in ensuring the seamless handling of this flight. Mr. Rosmadi Mahmood Station Manager Malaysia Airlines For any feedback or enquiries, please contact Ms. Jace Hu (+65 6541 3909, [email protected]). Passion To Delight is for the private and general information only of our clients and partners. SATS Ltd. and its group of companies (“SATS”) make no representation or warranty as to the accuracy, adequacy, completeness or reliability of the contents. SATS expressly disclaims any liability whatsoever for any loss or damages howsoever caused arising from or in connection with the use or reliance of the whole or any part of the contents in any form whatsoever. SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com