Corporate Housing and the Millennial Experience

Cultivating a Positive Employee JourneyTheMillennialHumanCapitalExperience

The journey begins with withcustomer service excellence….When it comes to corporate housing, customer service is king. It is paramount for a qualityexperience for your employees on the road and it is the outlier for your company’s ability to be apositive influence in the work-life balance so important to millennials today.Good customer service is only the start. It’s the crossing your t’s and dotting your i’s so that everycommunication between client and corporate housing representative is clear and professional. Wedefine customer service as the complete assistance that National offer our company clients and ourhousing guests. These are the contact points between National and your business or your travelemployees and interns.Good customer service optimizes transitions of move in and move out, clear communication andassistance for searching and booking an apartment and listening to our guests needs with suitablefollow-through.Customer service is also the concierge-like attention to the businesses we provide service to withopen communications, clear billing, smart interfaces and consistent quality at competitive rates. Butas we mention, we only lead in with customer service. We are pro-active and engaged with you everystep of the way.

… and follows throughwith an optimal humancapital experience.Customer service can be seen as the quality of the timeclients are engaged in contact points with National’s team ofservice experts. But as many HR, recruitment and talentmanagers know, the human capital experience is a holisticintegration of the customer service contact points and theemotional quality of the treatment, service and properties. Itis how our clients FEEL before, during and after their stay.Some mobility providers are more tech company than hostsof temporary living with algorithms and third-party feesreplacing high-touch in-person (often-times local) contactand streamlined pricing.Being responsive to a business’s needs with creativesolutions adds a special level of care that optimizes thebusiness relationship experience.Understanding the needs of millennials for their housing andthe emotional and psychological disruption that they areexperiencing being away from home makes us predictablybetter at responding with thoughtful care and housingexecution. It is what we do and prepare in-between thecontact points that define us a leaders in corporate housinghuman capital experience.

Defining the space in between contactpoints defines the totalexperience.When it comes to corporate housing stay, there are threegeneral phases: Pre-Stay, Stay and Post-Stay. Someproviders have several contact points, both human andalgorithm, that can provide a varied level of service. While asingle contact point can laud their satisfaction ratings, variedlevels of service create a disjointed impression andexperience.Guest satisfaction can diminish if the time and elements thatsupport the contact and communication are not up to parwith the service level of the contact and communication.Likewise, contact points of communication could lessen clientsatisfaction if the words, while perfectly worded, feel notgenuine, attentive or pro-active.How can you avoid this pitfall? Find a provider with the abilityto do predictive, responsive, custom solutions. Find aprovider with a team of humans expertly trained to listen to aclient’s unique needs and act accordingly within its influence.Human is the most important word in human capitalexperience.

Become the companymillennials want you tobecomeToday’s millennials (those born between 1981 and 1996) haveevolved their work and lifestyle preferences to the changingdigital times - by 2025, millennials will comprise 75% of theglobal workforce and there has never been a better time toprepare. In the increasing war for talent, providing a completeinternship experience is the key to reaching, attracting anddeveloping a pipeline of top talent to fulfill company growth andculture goals. This makes it increasingly important for employersto anticipate and address every element of the intern experience- especially the housing accommodations.FOUR KEY INFLUENCES DRIVING MILLENNIAL CAREERAND LIFESTYLE DECISIONS1. Technology2. Work-Life Balance3. Job Flexibility and Independence4. Team and Community Culture Click here to learn more about understanding the Millennial Work-Life Balance

Designing a betterhuman capitalexperience.All in, by learning more about the needs of millennials, abusiness can find better success in three areas: finding andkeeping top talent; defining company and employee culture thatis appealing to today’s young talent; and inevitably strengthenbrand loyalty.Having a mobility provider that equally understands theimportance of millennials in modern business creates aseamless extension of the brand culture your business wants tocultivate. Here are some final questions you should be thinkingof in terms of creating a greater human capital experience:At what point in the guest’s journey do they face disruption inwork productivity due to mobility search, moving transitions andhousing quality and how can you alleviate this disruption?Where are the gaps in your mobility program that would becultural game-breakers for young, millennial professionals?How important is your millennial workforce and talent to yourcompany’s future and what does it take to keep them loyal,engaged and proactive with your business?

For more information on corporate housing, millennial mobility solutions and optimizing your human capital experience, visit www.NationalCorporateHousing.com.