BIAZA ANNUAL REPORT 2018

Cover: Parson's Chameleon Cathy Oetegenn WWCT Paignton Zoo Fordingbridge is an industry leader in the bespoke design, manufacture and nationwide 1280 installation of canopies and statement buildings for the zoo, aquarium and leisure industries. Focused on sustainable engineering and dynamic design, we are proud to have worked ANNUAL REPORT alongside some of the UK’s leading attractions to enhance animal enclosures and customer experience. With over 50 years history, Fordingbridge has completed thousands of projects nationwide. As a proud BIAZA Corporate Member, some of the services we offer include: - Statement admissions buildings - Guest information points - Industrial steel fabrication for enclosures - F&B dining canopies - Gift shops - Guest locker facilities - Entrance canopies The Fordingbridge approach ensures full consultation throughout the design and build process, delivering complete transparency at every step of the project. Pre-fabricating your project offsite ensures a timely build time, with minimal disruption to your environment. Like you, we are passionate about what we do, striving to exceed client expectations and deliver above and beyond the brief. We would love to work with your attraction to provide an exciting addition for your visitors. E: [email protected] T: 01243 554455 W: www.fordingbridge.co.uk Regent’s Park, London, NW1 4RY Email: [email protected] Tel: 00 44 20 7449 6599 www.biaza.org.uk Join us on Facebook Follow us on Sponsored by Fordingbridge www.facebook.com/biazaofficial Twitter @BIAZA The British & Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783. Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number 1128168 and SC040783 (Scotland). Published by Coast Agency www.coast.agency

BIAZA Council, Committees BIAZA Council, Committees and Staff 2018 and Staff 2018 BIAZA OFFICERS AND COMMITTEE CHAIRS Chair Conservation Education Committee Conservation Education Committee (CEC) Our Vision - To be a powerful force in the care and Ms N. Bridge (nee Murray), National Marine Aquarium (from January 2018) conservation of the natural world Chairman Chair Field Conservation Committee Dr S. Thomas – ZSL London Zoo (until December 2018) Ms R. Willers, Shepreth Wildlife Park Dr A. Bowkett, WWCT (from January 2018) Mr A. Beer (DMZAA) – Sparsholt College, co-opted Member Vice-Chairman Chair Research Committee Ms N. Stanton (Middle and Eastern Region) – Twycross Zoo Mr D. Richardson, RZSS Highland Wildlife Park Ms J. Harley, Tayto Park Ms K. Macfarlane (Far North Region) – Blair Drummond Safari Park Honorary Treasurer Chair Mission Enabling Committee Ms N. Mallott (Northern Region) – Knowsley Safari Mr M. Bird Mr J. Christon, Chester Zoo Ms C. Addison (South West Region) – WWCT Paignton Zoo Chair Membership & Licensing Committee Dr N. Burke (Irish Region) – Galway Atlantaquaria Dr B. Carroll, Bristol Zoo Gardens Mr I. Gill (Chair Reptile & Amphibian Working Group) – Chester Zoo Ms N. Bridge (nee Murray) (Chair) – National Marine Aquarium Chair Living Collections Committee (from May 2018) (from Jan 2018) Mr N. Dunn, WWCT Paignton Zoo Mr J. Mackie (Chair Animal Training Focus Group) – ZSL London Zoo Ms S. Bazely (Vice-Chair) – Chester Zoo Mr M. Bushell (Chair Terrestrial Invertebrate Working Group) – Mr B-J. McCubbin – Hanwell Zoo Council Bristol Zoo Gardens Ms J. Bancroft – Yorkshire Wildlife Park Mr J. Robson (Co-Chair Aquarium Working Group) – Sea Life London Ms L. Bazzoni – Shepreth Wildlife Park (until April 2018) Mr G. Batters, Banham Zoo Mr J. Wright (Co-Chair Aquarium Working Group) – Ms L. Fox – WWT London Wetland Centre (until November 2018) Mrs C. Rugg, WWCT Living Coasts National Marine Aquarium (until November 2018) Mrs C. Jonas – Dartmoor Zoological Park Ms P. Smout, Hawk Conservancy Trust (from June 2018) Mr B. Tapley (Chair Reptile & Amphibian Working Group) – Ms J. Pollard (Southern Region) – Chessington World of Adventures (from Dr C. Schwitzer, Bristol Zoo Gardens (from June 2018) ZSL London Zoo (until May 2018) January 2018 until March 2018) Ms S. Forsyth, Colchester Zoo Mr C. Stevenson (Southern Region) – Crocodiles of the World Mrs K. Duke, The Deep Field Conservation Committee (FCC) (from March 2018) Mrs L. Whitnall, Paradise Wildlife Park Mr S. McKeown, Fota Wildlife Park Mr S. Wilson (Vice-Chair) – Chester Zoo (until Dec 2018) Mission Enabling Committee (MEC) Dr L. Dickie, Jersey Zoo Dr A. Bowkett (Chair) – WWCT Paignton Zoo (from Jan 2018) Mr T. Morphew, Folly Farm Dr T. Hamston (Chair Native Species Working Group) – Mr J. Christon (Chair) – Chester Zoo Associate Representative - Mr M. Ford (until June 2018) WWCT Paignton Zoo Ms L. Shuker (Chair Health & Safety Working Group) – Chester Zoo Ms T. Hill (from June 2018) Ms R. Moore – Colchester Zoo Ms J. Hubbard (Chair Human Resources & BVA Representative - Dr F. Molenaar Dr C. Murn (Vice-Chair) – Hawk Conservancy Trust (from Dec 2018) Organisational Development Working Group) – Chester Zoo Mr S. Marsh – Yorkshire Wildlife Park Mr D. Craven (Chair Volunteer Managers Working Group) – Durrell Wildlife BIAZA Office Ms C. Barton – Chester Zoo Conservation Trust (from January 2018) Dr K. Mileham - IUCN, co-opted member Mr N. Williams (Chair Environmental Impact & Sustainability Dr K. Pullen – Chief Executive Officer Dr A. Marshall – University of Sunshine Coast, co-opted member Working Group) – Yorkshire Wildlife Park (until January 2018) Mrs N. Needham – Programmes and Policy Manager Mrs O. Walter – IZVG, co-opted member Ms E. Kershaw (Chair Environmental Impact & Sustainability Ms Z. Williamson – Communications and Membership Manager Dr G. McCabe – Bristol Zoo Gardens Working Group) – Bristol Zoo Gardens (from January 2018) Mrs J. Chandler – Financial Controller (until August 2018) Mr J. Dawson – Durrell Wildlife Conservation Trust (from Dec 2018) Ms J. Heason (Co-Chair Built Environment Working Group) Ms L. Florisson – Programmes and Administration Officer – ZSL London Zoo (until June 2018) (until October 2018) Research Committee (RC) Mr T. Hedges (Co-Chair Built Environment Working Group) – Mrs A. Blatherwick – Membership Officer (from February 2018) Bristol Zoo Gardens (from June 2018) Dr C. Tatchley - Programmes and Policy Manager (Maternity Cover) Ms J. Harley (Chair) – Tayto Park Mr S. Mannie (Chair Commercial & Guest Services Working Group) (from April 2018) Dr P. Rose (Co-Vice-Chair) – Sparsholt College – Marwell Zoo Mr E. Asamoa - Financial Controller (from August 2018) Dr S. Dow (Co-Vice-Chair) – Bristol Zoo Gardens Mr P. Simmons (Co-Chair Communications Working Group) – Mr J. Pullen – Accreditation Development Officer (from November 2018) Dr A. Moss – Chester Zoo Marwell Zoo Dr A. Plowman – WWCT Paignton Zoo Ms B. Leach (Co-Chair Communications Working Group) – Membership & Licensing Committee (MLC) Dr J. Newbolt – WWCT Paignton Zoo The Deep Ms H. Jenkins – ZSL Whipsnade Zoo Dr B. Carroll (Chair) – Bristol Zoo Gardens Ms. A. Ferguson - ZSL London Zoo Our Mission - BIAZA is a professional organisation which Ms R. Willers (BIAZA Chair) – Shepreth Wildlife Park Mr B. Allard – Galway Atlantaquaria (until December 2018) represents its members and promotes the values of good Mr D. Richardson (BIAZA Vice-Chair) – RZSS Highland Wildlife Park Ms. K. McDonald - West Midland Safari Park zoos and aquariums. It leads and supports its members to: Mr S. McKeown – Fota Wildlife Park Mr S. Nash - Sparsholt College Hampshire (until July 2018) ••• Mr M. Bird – BIAZA Honorary Treasurer Dr F. Clark – Bristol Zoo Gardens (from February 2018) • inspire people to help conserve the natural world Mr B. Lawrence – co-opted member Ms C. Ellis – Twycross Zoo (from July 2018) participate in effective co-operative conservation programmes Mrs K. Duke – The Deep Dr L. Holmes – Chester Zoo (until December 2018) deliver the highest quality environmental education, Ms P. Smout – Hawk Conservancy Trust Dr L. Williams – Chester Zoo (from December 2018) training and research Mr N. Jackson – Welsh Mountain Zoo Mr L. Rowden – ZSL London Zoo achieve the highest standards of animal care and welfare Dr F. Molenaar – BVA representative Dr G. McCabe – Bristol Zoo Gardens (until December 2018) in zoos, aquariums and in the wild Ms A. Macri – RZSS Edinburgh Zoo (until December 2018) Living Collections Committee (LCC) Ms D. Free – Marwell Zoo (from July 2018) BIAZA is a member of: Dr C. Michaels – ZSL London Zoo, co-opted member Mr N. Dunn (Chair) – WWCT Paignton Zoo Dr S. Hill – University of Chester, co-opted member Conservation Global Information European World International Union Mr R. Snipp (Vice-Chair) – Flamingo Land Ms L. Bell – Myerscough College, co-opted member Breeding Serving Conservation Association of Zoos Association for the Conservation Mr Z. Showell (Co-Chair Records Working Group) – Shaldon Wildlife Trust Mr A. Hartley – Associate Member, co-opted member Specialist SPECIES 360 and Aquaria of Zoos and of Nature IUCN Mr M. Webb (Chair Mammal Working Group) – ZSL Whipsnade Zoo (until February 2018) Group CBSG EAZA Aquariums Mr S. Seiffert (Chair Plant Working Group) – ZSL London Zoo Dr G. Hosey – Bolton University, co-opted member WAZA Ms J. Harley (Research Champion) – Tayto Park Dr J. Lewis – International Zoo Veterinary Group, co-opted Member Mr J. Mackie (Training Champion) – ZSL London Zoo Mr G. Ward (Co-Chair Bird Working Group) – WWCT Newquay Zoo BIAZA ANNUAL REPORT . 3 Mr R. Brown (Co-Chair Bird Working Group) – Marwell Zoo Dr P. Dobbs (Chair Veterinary Focus Group) – Twycross Zoo 2 . BIAZA ANNUAL REPORT

Rebecca Willers 1280 BIAZA Chair’s Report 2018 ANNUAL REPORT As I take a look back at the triumphs of the BIAZA community workshops. Policies and guidelines are drafted for Council by throughout 2018, our landscape lies in unknown territory with the experts within the collections, and toolkits are developed to aid 4 . BIAZA ANNUAL REPORT uncertainties of how the UK will sit within the European community keepers in their daily jobs, such as the development of the Animal going forward. Welfare Toolkit set for release in 2019. As a result of the impending Brexit, much of the BIAZA Office's BIAZA’s latest standing committee, the Mission Enabling time has been spent liaising with appropriate bodies to ensure Committee, continues to flourish and is now representing several that relevant legislation remains at the forefront of the authorities working groups, namely: Health & Safety, Human Resources representing the zoo community’s needs. & Organisational Development, Communications, Volunteer This unknown territory is a staunch reminder of how important the Managers, Built Environment, Commercial & Guest Services, and work of our national association is for the community, and how the Environmental Impact & Sustainability. Key activities have included collaborative and cooperative nature of this industry continues to the development of an apprenticeship training scheme with a remain strong. This is precisely why collaboration and cooperation multi-stakeholder group, the re-write of the HSG 219 Managing was chosen as the theme for the 2018 BIAZA Annual Conference health and safety in zoos to replace current HSE guidelines, and and AGM. the creation of a crisis communications subgroup within the Welcoming keynote speakers, Jo Ruxton (Plastic Oceans UK) and Communications Working Group. Anna Nekaris (Little Fireface Project) collections were inspired Communications have played a crucial role throughout 2018, with to find new ways to evolve their plastics policies in a bid to care the BIAZA team working closely with global zoo associations in for the planet and widen their scope for education. The 2018 both positive messaging as well as demystifying any inaccurate or Annual Conference also welcomed several new attendees, misinformed negative press. Big Week at the Zoo put collections aided by the AGM refund policy, which has helped ensure this back on the map, with a week-long TV series hosted at Yorkshire annual meeting is now accessible to all. BIAZA was also pleased Wildlife Park and showcasing Jersey Zoo, WWCT Paignton to elect new Council members Penny Smout, Terri Hill and Dr Zoo, Edinburgh Zoo, Crocodiles of the World, ZSL London Zoo, Christoph Schwitzer on to the board, as well as approving the new Colchester Zoo, Chessington World of Adventures and Flamingo BIAZA Plastics Pledge. In addition to the AGM, the BIAZA team Land, as well as BIAZA’s very own CEO, Dr Kirsten Pullen. successfully organised three regional meetings located around the Positive BIAZA branding has continued with the popular UK, as well as making 59 visits to 32 members throughout campaigns Love Your Zoo and Grab That Gap. The members who the year. signed up to take park put great effort into what was a very hot BIAZA’s standing committees and working groups have also summer, particularly the Isle of Wight Zoo, which was recognised been busy hosting their annual meetings and conferences. for its commitment to the nature campaign. These included the Mammal Working Group hosted at Dublin Leading on from the BIAZA Plastics Pledge, the Environmental Zoo, the Records Working Group at West Midland Safari Park, Impact & Sustainability Working Group held a well attended Plastic the Bird Working Group at Marwell Zoo, the Volunteer Managers workshop, with 40 delegates in attendance. Additionally, the Working Group at the National Marine Aquarium, the Educators BIAZA Office, alongside member collections, attended an evening & Presenters Conference at Bristol Zoo Gardens, and celebrating organised by Defra at the Natural History Museum focusing on their 20th Anniversary the BIAZA Research Committee at WWCT protecting our oceans. The event was hosted by the Rt Hon Paignton Zoo, to name a few. Michael Gove MP and attended by representatives of the UK A lot of hard work planning these events takes place throughout the government and Commonwealth High Commissions. year behind the scenes by both the BIAZA Office team and by the Parliamentary work is key to the work of BIAZA’s CEO, and Kirsten teams inside the individual collections hosting the events. Therefore, has focused in 2018 on working closely with the APPG, as well it is only fitting to take this opportunity to thank everyone involved, as ongoing discussions with Defra over Brexit. The Parliamentary and in particular, the abdicating Committee Chairs; Dave Naish Reception was not as well attended as in previous years, but (Bristol Zoo Gardens), superseded by Nicola Bridge (NMA) as this was undoubtedly due to the unfortunate scheduling of an Chair of the Conservation Education Committee and Scott Wilson England World Cup match, and votes in Parliament. However, the (Chester Zoo), former Chair of the Field Conservation Committee, BIAZA Office was asked to arrange a visit for the British and Irish who is succeeded by Dr Andrew Bowkett (WWCT Paignton Zoo). Parliamentary Assembly to RZSS Edinburgh Zoo at the request Strong outputs are delivered by all these standing committees, of Andrew Rosindell MP. The tour included two UK MPs and three including the recent certification of several accredited training Irish TDs, and gave an opportunity to discuss issues relating to the zoo and aquarium community. Credit: Jez Hill Isle of WIght Zoo BIAZA ANNUAL REPORT . 5

Dr Kirsten Pullen BIAZA Chairman’s BIAZA Director’s Report 2016 Report 2018 Over the last six years I have had the pleasure of leading Membership Credit: Suzanne Rowe an office that has been dedicated to meeting the needs of The BIAZA membership is continuing to grow. Over the course the BIAZA membership, and a membership that has been of 2018 we had seven new collections join our Provisional BIAZA was also in attendance at the first of the Defra/APHA/ accreditation process is going to be an essential driver towards increasingly willing to embrace change. I believe that we have Members category. In addition we had five Provisional BIAZA/BVZS stakeholder meetings, a forum for raising a range ensuring standards are kept high and BIAZA delivers its promise in increased in resilience and strength, and continue to meet the Members progress to Full Member status. Unfortunately we did of concerns from animal health legislation to Brexit scenarios; maintaining the best welfare and husbandry for the animals in all changing needs of our community. lose one member that closed at the end of the year. Association representatives also attended the EAZA EU Study Visit, member collections. BIAZA Office We developed two new membership categories during 2018 using the opportunity to meet with an array of decision makers. In order to create a holistic accreditation process that works for Once more we have been working in the office to increase to reflect the changing nature of zoo keeping. The first was Collaboration has continued to be a strong theme throughout the complex membership BIAZA represents, the team has grown our capacity as the needs of the membership grow. At the an Educational Associate with Animals category. We are the year, with several examples of the industry coming together to now include an Accreditation Development Officer. John Pullen beginning of 2018, we brought in Lauren Florisson as a very aware that there are an increasing number of colleges to create a stronger voice. One such example was BIAZA’s work has spent time researching with the membership what BIAZA full-time staff member working between myself and Nicky which hold animals in order to give trainee keepers practical with Chester Zoo and Defra to announce a new pact to tackle the actually wants this process to look like, and what outcomes it Needham. Lauren was a great addition to the team and we experience. In the past we have not had a category to bring Illegal wildlife trade ahead of the London hosted conference on believes are necessary in order to stay ahead of the game and were very disappointed when, at the end of September, she left in these colleges and yet they are one of the training providers the same subject. future-proof the industry. us for a position at EAZA following concerns about what Brexit for our future keepers. The second was an Under Construction Memorandums of Understanding were also signed between In addition to John joining the team, BIAZA also welcomed a would mean for her. category. There are an increasing number of new zoos and BIAZA and ABWAK, The Shape of Enrichment, and the Forest new Membership Officer, Alex Blatherwick and new Financial In February, Alex Blatherwick joined the team as our full-time aquariums under development and we would like to give them Stewardship Council, with actions from these collaborations Controller, Eric Asamoa-Frimpong, after saying goodbye to Janice Membership Officer supporting Zoe Williamson as BIAZA’s the opportunity to join the BIAZA community from the earliest designed to benefit all members, at all levels. Chandler. Lauren Florisson left for a position with EAZA and as Communications and Membership Manager. Alex has already possible juncture. Beyond the elected standing committees, specific taxonomic well as advertising for her replacement, BIAZA Council also agreed worked hard updating our membership administration services, Finally, in 2018 we welcomed Dr Bryan Carroll as an Honorary working groups continued on issues currently being debated to the employment of a Training Development Officer. streamlining mentorship and inspection report processes. Member. Bryan has been a very active member of the BIAZA throughout the wider circuit. Progress was made on updating the The BIAZA Office is to be commended for all its hard work In March, Nicky Needham went on maternity leave to have her community during his career and has continued to work to be BIAZA Elephant Management Guidelines, with all BIAZA elephant- throughout 2018, not least for keeping compliant with the new second child. While we were sorry to see her go, we were supportive of BIAZA as the current Chair of the Membership & holding members involved in the process. The newly formed GDPR regulations. Being a membership organisation with an very happy to welcome back Dr Cerian Tatchley. Cerian had Licensing Committee. Great Ape Welfare Group held multi-stakeholder workshops in extensive database to maintain, the team has worked across covered Nicky’s previous maternity leave and stepped easily Over the last couple of years we have been talking about the Birmingham with the goal of identifying positive welfare situations, its entire community of members and stakeholders to ensure a back into the role. During the year we were able to keep Nicky benefits of BIAZA becoming an Accredited Association. In identifying gaps in knowledge and moving to an evidence- smooth transition. up to date with her standard keeping in touch days. order to facilitate this process we have taken on the position of based system for management of ape populations within the To summarise, 2018 has been another eventful and productive In August, Janice Chandler, who had been our Financial an Accreditation Development Officer. In part the remit of this membership. year and BIAZA’s triumphs are clearly evidenced through its Controller for two years decided to retire. We were extremely position is to engage fully with the membership to ensure that BIAZA continues to cooperate outside the community with its numbers. With over 100 members, 30 million visitors, a million sorry to lose her as she had worked so hard for the Association. we completely understand and account for the concerns of the vision to raise the standard of welfare across all collections. educational visits, 1,400 research projects and £24million spent By the end of August were able to bring in Eric Asamoa as membership as we move forward with this. With this in mind an Under Construction category was created on conservation, BIAZA is an undeniable force for nature, and will Janice’s replacement. Eric has proved to be a fantastic addition Committees and working groups so BIAZA can assist collections from their inception, helping to continue as such in whatever landscape it finds itself during 2019. by continuing to move our invoicing and financial management One of the strengths of BIAZA is the dedication of the people guide in the right direction. Placing sanctions on members is forward. who chair and participate with our Standing Committees. most certainly not the most desirable part of BIAZA’s role, but a Finally, in November we brought on John Pullen to undertake BIAZA’s six committees generate many of the resources that necessary one to ensure it continues to represent the best zoos a 12-month contract as BIAZA’s Accreditation Development we use on our website and guidance to move the Association and aquariums in Britain and Ireland. The development of the Officer. This is a new role for the Association and John has and our membership forward. They work hard to ensure that brought his knowledge of zoo operations and zoo licensing, we remain at the forefront of the zoo and aquarium profession. 6 . BIAZA ANNUAL REPORT with his experience of the BIAZA community, to this position. Last year we formed the Mission Enabling Committee to look At the final Council meeting of 2018, BIAZA Council also at all those areas of zoo and aquarium function that do not fall agreed to bring in a Training Development Officer on a 12 directly under ‘mission’. We have established a new working month contract to allow BIAZA to more clearly define its role in group under this committee, Commercial & Guest Services. terms of supporting the members in staff training. This role will We have also renamed the Facilities Working Group to become begin in 2019. the Built Environment Working Group to recognise the breadth of work they will be carrying out. BIAZA ANNUAL REPORT . 7

Director's Report Credit: Beau-Jensen McCubbin - Hanwell Zoo significant proportion of the discussions has been around the provided a great platform to raise awareness of the national subject of Brexit. The ongoing uncertainty of what this means zoo association with viewers. On the first evening, the resultant Our committees have continued to produce guidance Towards the end of the year, in response to the BIAZA for our zoos and aquariums, particularly in terms of animal traffic to our website caused it to crash. The response to this documents for the membership. They have also continued to Plastics Pledge, the Environmental Impact & Sustainability moves, has been frustrating but we have tried to keep our programme was so good they are looking to make a second inform Council as BIAZA policies and position statements have Working Group (a working group under the Mission Enabling members up to date with relevant information. series in 2019. been developed. Committee) ran a Demystifying Plastics workshop hosted by Despite this, there have been other discussions particularly Training Our Health & Safety Working Group are working on the re-write Marwell Zoo. This was a well-attended meeting looking at the around the UK government’s input to the Convention on The BIAZA Office has taken its first steps to look at how we of the HSG219 document, Managing health and safety in zoos. range of information available including case studies from International Trade in Endangered Species of Wild Flora and can better support our members in terms of staff continuing This will be a document informing best practice in zoos and various members and discussing the challenges they have Fauna (CITES) and to the Convention on Biological Diversity professional development. This will be an ongoing area of work aquariums and in line with the requirements of the Health and faced to reduce plastic on their sites. (CBD). CBD will be looking to evaluate achievements of as the training landscape develops and changes around us. Safety Executive. Political activity the Aichi Biodiversity targets and develop new targets in a BIAZA will continue to support the DMZAA course, which we Conferences and workshops During the year BIAZA continued to work on political post-2020 framework. As with CITES, both the UK and Irish own and is provided by Sparsholt, but has been working this In 2018 we held our usual range of conferences and engagement within the UK, within Ireland and within the EU. government are signed up to these conventions. While the Irish year to develop a Keeper and Aquarist Apprenticeship scheme. workshops. We also continued to certify workshops carried out We held our Parliamentary Reception in the Palace of government will continue to implement through the EU, the UK, In order to look more fully into the needs of the BIAZA by our members and others to ensure that learning outcomes Westminster where we focused on the work of zoos and post-Brexit, will be looking at implementation through its own membership we have developed a 12-month contract post of a and transferable skills are properly identified within our aquariums and their contributions towards the UN Sustainable legislation. BIAZA will be stakeholders in those conversations. Training Development Officer to build a strategy for membership workshops. Development Goals (SDGs). The SDGs are a series of goals Multi-stakeholder groups support. The Annual Conference and AGM were held at the Passage with associated targets that were agreed by all UN member BIAZA has continued to work with multiple stakeholders on the Moving forward House Hotel, Newton Abbott, Devon hosted by Shaldon Wildlife states in 2015 and work to provide a blueprint for living in Elephant Welfare Group. As the work of this group draws closer We are certainly in an interesting time. We can see quite Trust and WWCT Living Coasts. This was the first time they had harmony with nature. As such, zoos and aquariums can become to the ten year deadline imposed by the government, the input clearly that the political landscape is changing around us and been hosted by smaller members and the first time they had major contributors to the implementation of SDGs. During 2019, from our members holding elephants and collecting the data this leads to uncertainty. We are also aware that there is a been hosted jointly by two members. The conference was a the UK government will be asking for assessment of voluntary which is required by the group is of increasing importance. continued presence from the anti-zoo community working fantastic success with both members proving to be wonderful contributions to the SDGs. During 2018, BIAZA has worked in partnership with Dr against us. However, we also have growing recognition of the hosts. At the AGM we welcomed Dr Christoph Schwitzer We have continued to engage with relevant departments of the Susannah Thorpe from the University of Birmingham in the work of progressive modern zoos from the public, from decision (Bristol Zoo Gardens), Penny Smout (Hawk Conservancy Trust) government in both the UK and Ireland, and supported EAZA’s establishment of the Great Ape Welfare Group. This is again a makers and from the conservation community. We need to and Terri Hill to our Council, as voted for by the members. work with the EU Parliament and Commission. We have had multi-stakeholder group focused on celebrating success and continue to stand strong, work transparently and adhere to our During the AGM the membership also voted to accept the a range of meetings with relevant government departments targeting gaps in our knowledge of the care of apes in zoos in core mission. BIAZA Plastics Pledge to combat the increasing damage including Defra/APHA (UK), National Parks and Wildlife Service the UK. During 2019 there are both challenges and opportunities caused to our planet by excessive use of plastic. (Ireland) and Agriculture (Ireland) and also with the Irish While multi-stakeholder groups can be contentious, bringing ahead. Obviously the challenge of Brexit will take time and Permanent Representatives in Brussels. In these meetings, a together people working on these species from a variety effort to resolve but it also presents opportunities, particularly 8 . BIAZA ANNUAL REPORT of disciplines increases our knowledge, as well as external in terms of a strong voice in the future of CITES and the partners’ knowledge about the value of progressive zoos. establishment of a new framework for the Convention on Field conservation and campaigns Biological Diversity post-2020. These are key times for our zoos 2018 saw us continue our work in supporting the World Land and aquariums, and therefore for BIAZA as the association that Trust through our Helping Habitats campaign. We have also represents them. continued our other campaigns such as Grab That Gap, Love This is my last Director’s Report for the BIAZA Annual Report Your Zoo, and the BIAZA BioBlitz. This is an integral part of the giving me ample time to reflect on what BIAZA has achieved work of BIAZA, encouraging our members to both support and over the last six years. I recently found a presentation I made take direct conservation action. to Council at the beginning of my tenure as Director looking at In addition, the development of dialogue with both UK and Irish my ideas for where we should be in five years’ time. Certainly government teams for both CITES and for CBD gives the BIAZA we have progressed in terms of the development of a robust community a relevant stakeholder voice to influence policy association looking at the actions of the members, and we are development for the survival of species and habitats, and strong about to progress further with this with the development of conservation actions. an accreditation process. Within the office, we are also more Communication regularly approached by the media and asked for comment, During 2018 we have continued to work on internal suggesting that we are far more recognised as the voice of communications with the BIAZA membership. Increasing the community and the authority on zoo and aquarium activity. the level of communication is paramount to a successful When we participated in Big Week at the Zoo it marked the first association and we continue to look for new mechanisms to do time we have engaged with a TV series in this way and the fact this. We have worked on increasing emails to the membership it caused our website to crash showed it was a very successful from the office, including distributing the Director’s report to way to raise our profile to the public. We are continuing to Council on a regular basis aiming to keep the membership up move from strength to strength but I do not believe we have to date with BIAZA Office activities. tapped into all the expertise within our community so we Last year we engaged with a production company to help continue to look for ways to bring our members in and get them them develop a week-long series of programmes focusing on involved. We recognise that there are financial and bureaucratic the work of BIAZA members. The resultant series, Big Week at constraints on our members but BIAZA is your Association, the Zoo, featured items from a number of our members and working for you and with you and I am extremely proud to be part of that. BIAZA ANNUAL REPORT . 9

Dr Bryan Carroll Committee Reports . Membership & Licensing Committee Chair, Membership & Licensing Committee Committee Reports Membership & Licensing Committee The Committee met three times during the year, in March, July and November Status and Changes in Membership Corporate Associates Five new corporate members were welcomed in 2018. These are 31/12/17 31/12/18 +/- Aquarium Technology Ltd, HJ Lea Oakes, Wild Republic Retail, Sandy Barton Media and AXA XL (a division of AXA). Full Members 108 112 + 5 / -1 We received resignations from ALF Aquatic Ltd and WT Partnership. Provisional Members 7 9 +7 / -5 Honorary Associates BIAZA was pleased to welcome Dr Bryan Carroll as an Honorary Accredited Associates 11 11 0 Associate Member. We had no changes to the Accredited Associates, Professional Basic Associates 18 18 0 Associates, Basic Associates or Educational Associates categories. Professional Associates 20 20 0 Declared total paid attendance 2018 = 29,118,509. This is the number of paying visitors declared by the members for Honorary Associates 30 31 +1 the purpose of calculating annual dues. Actions and achievements for 2018 Corporate Associates 46 49 +5 / -2 The Membership & Licensing Committee has continued to work to strengthen the BIAZA membership through the Provisional Member Educational Associates 11 11 0 category, the whistleblowing and sanctions procedures and the development of the BIAZA accreditation process. Educational Associates 0 0 0 This year we have had five Provisional Members achieve BIAZA Credit: Jennifer Scully with Animals standards and move up to the Full Membership category. We also Under Construction Associates 0 0 0 accepted seven new Provisional Members during the year. Our other Provisional Members have carried on working to improve standards. Changes in membership Membership & Licensing proposed a change to the application for sources due to practices in non-BIAZA zoos. BIAZA developed these do gain a zoo licence and can then join as Full Members, we During 2018, we introduced two new membership categories. Full Membership procedure, which was ratified by Council. From a position statement supporting strong and robust zoo licensing felt it would be very beneficial to have a category for those who do The first, Educational Associate with Animals, allows us to bring 2018 onwards, any zoo or aquarium accepted to join BIAZA will be allowing our members to demonstrate their achievements. not wish to go down the route of a zoo licence. in the growing number of college facilities that have animal areas placed in the Provisional Membership category. This will last for BIAZA has also recruited an Accreditation Development Officer. As part of our ongoing work with EAZA we are looking for closer not covered by a zoo licence. The second, Under Construction between one and three years, to be completed to the satisfaction of This role reports to the BIAZA Director but the Chair of Membership links between the Associations, particularly with their Membership Associate, reflects the number of small zoos currently in Membership & Licensing, before progressing to Full Membership. & Licensing has oversight, and has worked closely on this project. and Ethics Committee. This allows us to establish a greater development in the UK and allows us to support and guide them We have continued to work on the whistleblowing and complaints The Accreditation Development Officer is tasked with developing robustness in terms of the standards in both Associations. In in advance of gaining their zoo licence. We also changed our procedures, improving the systems of work and fine-tuning the an accreditation process for BIAZA, to ensure that BIAZA standards addition, it gives credibility to those members of BIAZA who are process for accepting new members. Each new member will Sanctions Policy, allowing us to deal with situations arising in a are upheld across the membership. He has consulted widely with not members of EAZA in terms of the standards of the members, now have to complete a year as a Provisional Member before robust fashion. the membership to ensure that the BIAZA Office and BIAZA Council allowing greater interaction with conservation breeding programmes. moving up to Full Member status. The BIAZA Office has taken on a full-time Membership Officer role have an accurate assessment of the concerns of the membership, during 2018. This has allowed a streamlining of procedures around and to ensure that all thoughts and ideas are considered. Aims for 2019 Full Members membership application and any incoming complaints. These In 2018, we developed two new categories to reflect the changing • To work to support the CEO and Accreditation Development Due to the change in membership application process (see procedures will continue to be reviewed and updated as necessary. nature of zoo and aquarium operations in the UK and Ireland. The Officer in the development of an accreditation process. We above) we have had no Full Members join in 2018. However, we The introduction of a full-time Membership Officer, coupled with the Under Construction category was created to answer the need for expect this to be complete by the end of the year. have had five Provisional Members progress to full membership introduction of the administrative fee for the late submission of Zoo strong input on development from a very early stage, in particular by • To work to develop mentoring and inspection training for status. These were Secret Valley Wildlife Park, Alameda Licence Inspection Reports has also allowed the Membership & providing guidance on the acquisition of animals by those looking Provisional Members and accreditation inspections. Wildlife Conservation Park, Ardmore Open Farm, Askham Licensing Committee to keep up to date with issues being raised by to work with BIAZA in the future. It is very apparent that there is an • To continue to improve the complaints systems of work to Bryan Wildlife and Conservation Park and Noah’s Ark Zoo zoo inspectors with our members. During 2018, the Zoo Licensing increasing number of zoos and aquariums starting up within the ensure that they are dealt with in a timely fashion. Farm. inspection process came under fire in the media from external UK and we believe that BIAZA is now in a position to assist their • To continue to liaise with EAZA Membership and Ethics We lost one full member at the start of the year with the closure development in appropriate ways. Committee on standards and accreditation. of the UK Wolf Conservation Trust. The second membership category to be developed is that of an • To look at increased input and communication with the Zoos Provisional Members Educational Associate with Animals. Previously we have not felt Expert Committee We welcomed seven Provisional Members during 2018. Exploris that this would be a viable category. However, more recently we Aquarium, Trentham Monkey Forest, Wild Zoological Park, have seen a large increase in the number of colleges with training SEA LIFE Great Yarmouth, Ponderosa Zoo, Oaklands College courses for keepers holding collections of animals. While some of and Wild Discovery. Jimmy’s Farm and Wildlife Park and Wingham Wildlife Park will continue as Provisional Members. 10 . BIAZA ANNUAL REPORT BIAZA ANNUAL REPORT . 11

Mike Bird 1280 Treasurer’s Report ANNUAL REPORT Finance & Resources Committee 12 . BIAZA ANNUAL REPORT For the year ended 31 December 2018. Total income from membership for the year was £376,527, a Restricted Fund reserves have reduced by £4,717 to £61,611 reduction of £13,036 from the previous year. The improved levels as reserves have been, and will continue to be, utilised as of membership income, up by £13,369 being underwritten by appropriate in the coming period. the continuing growth in membership, more than offset by a The staff and officers of BIAZA achieve coverage of a vast reduction in Restricted Fund income of £26,405. Income from amount of work in the interests of the members, in promoting other activities at £20,059 is £10,781 is lower than 2017, with the zoo community at large and in making representations to the promotional income down by £2,672, and no contributions government within limited resources and funding. were required from members towards the market research The diligence with which the Director and her team control work, which was completed in the previous year, but there was spending has contributed to being able to further increase the £5,030 income from the Annual Conference contributing to the BIAZA reserves to underwrite future improvements.This means conference expenses. that the unrestricted reserves at the end of 2018 are comfortably Expenditure was lower than the previous year by £98,878. The within the constraints of our policy to keep a minimum of six previous year’s expenditure included the donation of £50,000 months’ expenditure as reserves. to the IUCN Saola Working Group, a £5,000 conservation grant BIAZA continues to enjoy the facilities and resources of the to RZSS Edinburgh Zoo and market research costs of £32,320, Zoological Society of London at a very reasonable level of accounting for most of the variance. There have been increases recharge, for which we are most grateful. in staff costs to fund improvements in the office support activities Given the proven ‘good housekeeping’ and ongoing commitment but mainly offset by savings achieved in other expense areas of the Director and her team to the objectives of the Association as BIAZA continues to widen its activities on behalf of, and in and its financial health, members can be assured that BIAZA was support of, its members. There was a reduction of £32,639 in in a good financial position at the end of 2018 and is projected the application of Restricted Funds, utilisation in 2017 being to remain as such throughout 2019 and I have no hesitation in exceptionally high; all funds have been used in line with the commending these accounts to Members. purposes for which they have been set up. Mike Bird The Association has increased its unrestricted reserves by BIAZA Honorary Treasurer £48,796 to £485,831 as some planned expenditure was deferred to 2019 and continues to have more than enough reserves to cover one year’s operating expenses. The surplus will continue to be used to fund improvements in BIAZA’s services and output. Credit: Danni Thompson Credit: Hawk Conservancy BIAZA ANNUAL REPORT . 13

Nic Dunn Chair, Living Collections Committee 1280 Credit: Longleat Safari Park Committee Reports • The Elephant Focus Group met in November at Blackpool Zoo with plans discussed to reinvigorate the old Elephant School format. ANNUAL REPORT Living Collections Committee The schools will be split into two (North and South) to increase attendance. 14 . BIAZA ANNUAL REPORT The Committee met twice in 2018, in January at ZSL London Zoo and in July at WWCT Newquay Zoo in Cornwall. • The Terrestrial Invertebrate Working Group (TIWG) held their annual conference at Askham Bryan College. They have produced There has been a great deal of work undertaken by the committee documents concerning the ethical acquisition of invertebrates which this year and a large proportion of time has been spent on the will be included in the larger work of the Ethical Acquisitions Focus formation of focus groups for close contact and ethical acquisitions. Group. Work has also continued on euthanasia guidelines as well Work on developing guidelines for these issues is ongoing and will be as several species care sheets. completed in 2019. Some changes have occurred in the structure of the committee’s • The Reptile & Amphibian Working Group had their annual meeting working groups with some members standing down and new and conference in May at Chester Zoo, including a practical members being appointed. Added to this, Living Collections workshop on identification of animals. There were a number of Committee (LCC) Chair Nic Dunn will be standing down in May 2019 discussion style talks and the 52 delegates gave good feedback. when he moves to a non-BIAZA collection. This was the first year for Iri Gill (Chester Zoo) as Chair of the working group. Actions and achievements for 2018 • The very busy Animal Behaviour Training Working Group (ABTWG) • The Records Working Group Vice-Chair Hannah Jenkins (ZSL) has been utilising her skills and transferring them to conservation has been involved with a number of training workshops including projects in Vietnam and Indonesia, showing that the Records bears, pinnipeds, primates and birds of prey. They have also been Working Group is a vital element of the work of zoos as working closely with the ZEC on additions to the SSSMZP. Animal conservation centres. Zak Showell (Shaldon Wildlife Trust) imparted Training Guidelines have been developed and should be completed his expert knowledge to new zoo inspectors at a special training in 2019. ABTWG members are also working on a registered event and gave advice to small zoo operators following feedback practitioner programme which will ultimately develop staff skills in from Small Zoos meetings last year. animal training throughout the membership. • The Aquarium Working Group were unable to host their annual • Veterinary Focus Group members have assisted on development of National Aquarium Conference in 2018 but will be re-launching in various documents including new elephant husbandry guidelines, 2019. James Wright (formerly National Marine Aquarium) stepped SSSMZP guideline updates, and BIAZA guidance for the transfer of down as Co-Chair with fellow Co-Chair James Robson (SEA LIFE animals. London) stepping up to become full Chair of this busy group. A great deal of research was undertaken in 2018, facilitated by the Aims for 2019 group and overseen by the new research liaison, Lewis Rowden • Several exciting workshops, training events and annual conferences (ZSL). Focus group work and training on jellyfish has continued, as has a relaunch of the Big Fish campaign. for all the working groups are planned, including a wolf workshop, • The 2018 Bird Working Group conference was held at Marwell browse workshops and guidelines on plant procurement. Zoo, attended by 54 delegates, with a focus on sustainability in • A meeting in January 2019 will see a greater collaboration between captive collections. The event raised £300 for the EAZA Silent Forest the Association of British Wild Animal Keepers (ABWAK) and the Campaign. Three new focus groups of Enrichment, Transport and working groups to ensure that the training workshops have more Hand-rearing are now up and running. value to more staff. • The Plant Working Group (PWG) continued to produce great work • The Committee will be working on several guidelines and with a plant network workshop held at Chester Zoo on the Nagoya documents for the benefit of the BIAZA membership. These protocol. Several new additions to Plants.Net were made from five include: BIAZA collections. Dublin Zoo hosted the 2018 joint conference 1. Close contact guidelines with EAZA. There were also a number of contributions to research 2. Ethical acquisitions policy projects and improved greater liaison with the Research Committee 3. TB management guidance thanks to a representative attending the PWG steering group 4. Animal training policy meeting in January 2018. • The Mammal Working Group has been busy in 2018 with their new Nic Dunn format annual conference hailed a success from feedback at Dublin WWCT Paignton Zoo Zoo last October. There were workshops for macaque keepers at Dudley Zoo, bears at Chester Zoo and hoofstock at Yorkshire BIAZA ANNUAL REPORT . 15 Wildlife Park in December with further workshops planned for 2019. The Mammal Working Group also has a seat on the Great Ape Welfare Group which was established in 2018 and follows a similar multi-stakeholder format to the Elephant Welfare Group.

Dr Andrew Bowkett Chair, Field Conservation Committee 1280 Committee Reports ANNUAL REPORT Field Conservation Committee 16 . BIAZA ANNUAL REPORT The committee met twice in 2018, in May at ZSL London Zoo and in December at Bristol Zoo Gardens. The group welcomed new members Jeff Dawson (Jersey Zoo), Aims for 2019 Sarah Lee (ZSEA Banham Zoo), and Olivia Walter (International • To plan and promote the third FCC conference to be held jointly Zoo Veterinary Group) as a co-opted member. The Committee would like to thank those members who left this year: Andrew with the annual NSWG conference in January 2020 at Chester Terry (Jersey Zoo), Phil Riordan (Marwell Zoo), and especially Julie Zoo. Matthews (Shaldon Zoo) who had to step down for health reasons. • To finalise, launch and promote the revised Field Conservation We also had a change in Chair with Dr Andrew Bowkett (WWCT guidelines and integrate with wider BIAZA policy and initiatives. Paignton Zoo) replacing Scott Wilson (Chester Zoo), who stayed • To produce a targeted report to promote BIAZA member on as Vice-Chair for a one-year transition. Kira Mileham (IUCN) and contributions to global conservation. Dr Andrew Marshall (University of the Sunshine Coast) continue as • To review existing BIAZA endorsements and support to co-opted members. conservation partners and promote mechanisms to better Actions and achievements for 2018 connect zoos and field projects. The second Field Conservation Committee (FCC) conference • The NSWG will be producing a ‘Top Ten’ things zoos can do on – ‘Stepping up for Conservation’ was held in January 2018 at site for native species. Yorkshire Wildlife Park. The conference was well attended (over 70 • NSWG will also continue to produce news articles for BIAZA delegates from 34 collections) and received very positive feedback. News, including useful case studies. Talks and workshops followed the IUCN Assess – Plan – Act • The BIAZA RAG will be meeting in March to discuss how to conservation process. promote the activities of the group, set our 2019 objectives (relating to online resources, case studies, training links and The Helping Habitats campaign in Vietnam continued with the templates) and hold a 'RAG clinic session' where we will discuss World Land Trust and the committee also monitored all other BIAZA red squirrel reintroductions to identify the key issues and offer conservation partnerships. advice. Native Species Working Group (NSWG): • BIAZA RAG will continue to be promoted at as many relevant • Two meetings were held in 2018 plus a successful conference BIAZA meetings as possible. Dr. Andrew Bowkett at Blair Drummond Safari & Adventure Park with a focus WWCT Paignton Zoo on Scottish wildlife. The conference included a practical demonstration on bird ringing. • Biodiversity Action Plans for zoo sites were promoted through a workshop at the FCC conference, a presentation at the NSWG conference and an article in BIAZA news. • The BIAZA Reintroduction Advisory Group (RAG) was announced at the FCC conference and met in February at Bristol Zoo Gardens to develop its remit and draft a position statement. Credit: Siân Addison Credit: Ian Turner BIAZA ANNUAL REPORT . 17

Jessica Harley Chair, Research Committee 1280 Committee Reports ANNUAL REPORT Research Committee 18 . BIAZA ANNUAL REPORT The Research Committee met twice in 2018; in the summer during the 20th Anniversary Research Conference at WWCT Paignton Zoo/Living Coasts and then again in December, hosted by ZSL. In 2018, the Committee was delighted to welcome three new purpose-built conference centre Venue Cymru. Zoo tours, members: Dr Fay Clark from Bristol Zoo Gardens, Clare Ellis, from activities and a special conference dinner will all take place Twycross Zoo and Dr Leah Williams from Chester Zoo. at the Welsh Mountain Zoo. Our keynote speakers are Dr We bid a fond farewell to Alaina Macri who left her post at RZSS Katherine Jones from Bangor University who will discuss big Edinburgh Zoo to pursue a PhD and we wish her the best of luck. data, undergrads and zoo research opportunities, and Emma The vacancy has been posted and we are reviewing applicants Mellor from the University of Bristol whose talk will focus on for membership. early career zoo research. Our workshop is ‘Social network After a successful meeting in January with the Living Collections methods and questions: how do we design studies and Committee, a collaborative approach was adopted to formalise collect data to answer questions relating to social behaviour?’. the role of our Research Liaisons (RL). This has enabled us Back by popular demand will be our panel discussion which to achieve greater integration and cooperation between the will focus on ‘how to make zoo research happen and get it Research Committee and working groups. published’. We hope to build upon the strength of last year’s conference and attract researchers from across the UK and Actions and achievements for 2018 Ireland but also develop our global reach. • In 2018, we received 32 proposals for Research Committee • The Research Committee will join forces with ABWAK’s Journal Ratel. Members of the Research Committee will support letters with 21 of those successful. We had seven contribute quarterly by reviewing current research outputs PhDs, two MRes and eight MSc projects with the remaining at and summarising findings to strengthen our strategic aim of the undergraduate level. communicating research and breaking down barriers to the • Increasing the profile for research across BIAZA collections interpretation of results. has been accomplished with our BIAZA Research Facebook Animal Welfare Working Group page and at present, we have over 6,000 followers. • The Animal Welfare Working Group (AWWG) is comprised of a Additionally, the two-page Research Roundup in BIAZA News multi-disciplinary team under the guidance of the BIAZA Office (a quarterly feature) has been established and feedback has and has made huge inroads in 2018. been positive. In the Autumn 2018 edition of BIAZA News • Dr Fay Clark, Welfare Scientist and lecturer at Bristol Zoo the Research Committee was prominently featured with a Gardens was named the group’s Vice-Chair. multi-page article celebrating 20 years of research at BIAZA • The strategic aim of the subgroup is the production of collections. a welfare management and evaluation toolkit for BIAZA • In July 2018, WWCT Paignton Zoo, WWCT Living Coasts and collections. South Devon College hosted the 20th Anniversary Research Actions and achievements in 2018 Conference. It was an amazing celebration of zoo science • A working draft of the BIAZA Welfare Toolkit has been created at its very best. It was equally our best attended conference by AWWG and covers an introduction to animal welfare, how with over 135 delegates over the three days. The Research to develop welfare policies, case studes and useful resources. Committee would like to thank our host and everyone who Aims for 2019 attended the conference, participated as a presenter and • Dissemination and implementation of our toolkit is the primary contributed to the meeting. objective for the AWWG in 2019. The toolkit will be supported through the delivery of workshops and welfare assessment Aims for 2019 presentations across the BIAZA WG meetings and their • A special BIAZA issue of the Journal of Zoo and Aquarium respective conferences. Jessica Harley Research (JZAR) highlighting key presentations from our Tayto Park recent conferences including our 20th Anniversary conference is under way with an aim for a 2019 publication. BIAZA ANNUAL REPORT . 19 • Actions in 2019 also include further development and defined outputs from the Health & Wellbeing subgroup to meet the objectives of the BIAZA 2017-2021 Strategy. • Our 2019 research conference will be hosted by the Welsh Mountain Zoo and Venue Cymru. The main conference will take place on the 9th-10th July, with presentations at the Credit: Chris Boyce Isle of WIght Zoo

Nicola Bridge Committee Reports . Conservation Education Committee Conservation Education Committee Diploma in the Management of Zoo and Aquarium Animals (DMZAA) Committee Reports 2018 sees the end of the 15th year of DMZAA in its various Interest in the course from colleagues working in zoos overseas forms and the final year of my association with the course and continues and during the year keepers from Poznan Zoo Conservation Education Committee also with what is now the Conservation Education Committee of (Poland), Vilnius Zoo (Lithuania) and Auckland Zoo (New BIAZA. Zealand) and Namibia were enrolled for the first time ever. The committee met three times in 2018, in January, April and September. Incidentally, Auckland Zoo contains a small enclave of staff It was a great honour to be asked by the Zoo Federation in 2002 formerly from UK Zoos: Kevin Buley and Richard Gibson (Chester Committee membership has remained fairly stable in 2018, • CEC was honoured to have a presence at the Commonwealth to ‘resurrect’ the Zoo Animal Management course and I have Zoo), Warren Spencer (Bristol Zoo Gardens) & Craig Gilchrist with Lainie Bazzoni (Shepreth Wildlife Park) and Jenna Pollard Oceans event at the Natural History Museum which always valued highly the trust that was placed in me personally (WWCT Paignton Zoo). (Chessington World of Adventures) standing down and Colin highlighted the issue of ocean plastics – guests included Sir and Sparsholt College generally. What began as a series of Stevenson (Crocodiles of the World) joining the Committee as David Attenborough and the Rt Hon Michael Gove MP. CEC plans has produced many incredible memories and strong the southern region Regional Coordinator. also contributed to Defra’s Our Commonwealth Oceans friendships with colleagues across the zoo community – many of In the UK itself, our staff team remained very stable with only Actions and achievements for 2018 education pack. which have survived the test of time and remain intact today. So, two additions. Jo Cook from ZSL is assisting with quality control • Using Survey Monkey, the Committee sent out a questionnaire Aims for 2019 to all of you who have worked to make the course the success for the volunteer programme and also assesses the research to BIAZA members to build a picture of the extent that • Continue to provide support to collections during regional it has been in the UK and Ireland a huge thank you, and as they assignments. Zak Showell of Shaldon Wildlife Trust has become collections feel they successfully deliver the BIAZA meetings, specifically linked to the Conservation Education say, “thanks for the memory”! the assessor for the Transportation Unit which was recently Conservation Education Standards. Overall there are 20 Standards. brought back into the course. Both are welcome additions and standards which are grouped into five categories: • CEC members to attend a parliamentary lunch to ensure This past year has been one of stability and consolidation as the bring their depth of experience and knowledge to the DMZAA Organisation, Facilities and Infrastructure, Programming and that MPs understand the value of zoos and aquariums to data in the table shows: team. Jo has been delighting learners during the residential Content, and Professional Development and Evaluation. delivering national curricula. blocks with her excellent presentation on collection planning and A total of 44 collections responded to the survey with the • To support BIAZA’s Accreditation Development Officer in Pass breeding management in recent years. highest reported scores for Programming and Content the design of criteria for assessment of education and Starters Success Retention % In terms of success, Martin Franklin of ZSL achieved the BIAZA with the least for Evaluation.The results will be used to engagement activity. % % Award for the Best Overall Performance on the course. He ensure that the Committee is able to provide the best support • To review and update Conservation Education website for collections in terms of training opportunities, conference materials. 2014/2015 72 88 94 82 achieved a hard-fought and well deserved 17 distinctions – the themes and workshops. The survey will be administered Nicola Bridge again at the end of 2019 to compare results. National Marine Aquarium maximum number possible under the present arrangements. • An excellent conference was delivered by the team at Bristol Well done Martin! Zoo Gardens with the theme of ‘Doing things Differently’. Credit: Cathy Oetegenn 2015/2016 92 84 96 80 During the conference, all sessions were directly linked to the Conservation Education Standards to show how each 2016/2017 107 79 85 92.4 So, to a final and fond farewell and a real sense of sadness standard is being achieved in a variety of ways across all 2017/2018 123 86 86 100 that I am formally ending my association with DMZAA, but I am collections. The real standout was the cultural shift within pleased to hand it over to my successor Penny Hounsome. Some the conservation education community – rather than focusing of you may already know Penny who will now have the pleasure on the ‘what’ of education i.e. what are we telling people of working with you and the responsibility of ensuring the course about the natural world, the focus really was on 'why' we remains fit for purpose for you as the major stakeholders. need to educate people about animals and their habitats. The ‘why’ in this instance is – pro environmental Recruitment to Year 1 has been affected by pressures caused by Andy Beer behaviour change. Conservation is behaviour! the apprenticeship levy. However, I am grateful to those BIAZA • The Committee spent almost the full April committee meeting members who appreciate the many strengths of DMZAA that designing a suite of resources to support collections to deliver have derived from its continued dependence on the UK zoo the Conservation Education Standards. The resource is split community to develop a negotiated curriculum. I have often felt into the five different categories with practical tips and that the slogan ‘developed by Zoos, delivered for Zoos’ is very examples of what best practice looks like. At the CEC fitting. conference, delegates were invited to give feedback on the resource and following some slight modifications, it will be available on the BIAZA members section of the website in early 2019. • All regional meetings were held this year with a wide range of workshops and CPD available for participants. 20 . BIAZA ANNUAL REPORT Credit: Tayto Park BIAZA ANNUAL REPORT . 21

Jamie Christon Chair, Mission Enabling Committee 1280 Committee Reports ANNUAL REPORT Mission Enabling Committee 22 . BIAZA ANNUAL REPORT Following the Mission Enabling Committee’s conception in 2017, we They are on target for enrolment on to the new apprenticeship mid- saw continued development of this wide-ranging and expansive group. 2019. Mission Enabling is the title given to commercial, corporate and Communications Working Group infrastructure functions seen in a large number if not all of the • Saw the development of the draft BIAZA communications strategy membership collections. It is what allows many collections to tick that will be rolled out to support the membership and BIAZA Office and remain both solvent and compliant as well as helping develop in 2019. standards. • A crisis communications action plan identified priorities including The Committee met four times during the year with further working population management, ethical sourcing, and the husbandry of groups being established as membership of the committee stabilised. birds. These include the Commercial & Guest Services Working Group and • A successful communications conference held at Knowsley Safari the Built Environment Working Group. Both of these Working Groups with the theme of ‘Driving footfall to aid conservation’. were initiated through demand from the membership. Volunteer Managers Working Group (VMWG) The key highlights from the year include: • The first VMWG meeting held at Jersey Zoo established the new Commercial & Guest Services Working Group structure of the group and meeting opportunities over the year. • The new group met for the second time on 12 October 2018 at • The VMWG conference held at the National Marine Aquarium in ZSL London Zoo, with ten Full BIAZA Members represented Plymouth welcomed over 25 collections to discuss volunteering. from UK and Ireland. • A new and GDPR-friendly list of volunteer manager contacts was • Dominic Strange, Director of Operations at Chester Zoo, created and continues to build. was elected as the Vice-Chair of the working group. • A toolkit for volunteer managers was created and made available • Highlights included a workshop discussion on Commercial KPIs on the BIAZA website. and management reporting. An important subject that will Built Environment Working Group need more sessions to draw conclusions and areas of common • The Built Environment Working Group was formed from the previous working. Some common issues were identified and there will Facilities Management group as it was felt that the broader reach be further work on this in 2019. of this group was better placed to work on more strategic and high Health & Safety Working Group level issues surrounding the buildings and landscapes of our zoos • During 2018 the group saw great progress on the update to the and aquariums, rather than being involved in operational detail. • Tom Hedges MRICS, Director of Estates at Bristol Zoo Gardens, was Health and Safety Executive (HSE) publication HSG219: Managing nominated as Chair and has organised the first meeting for spring Health and Safety in Zoos. This wide-reaching project brought 2019 , with a proposed first actual meeting to take place over the together the collective skills and experience of member zoos and summer. aquariums to revise the content. When completed this publication • The group will focus on big areas where they can benefit members will be endorsed by the HSE and be publicly available. and support peers. Human Resources & Organisational Development Working Group Environmental Impact & Sustainability Working Group • We formed a Keeper and Aquarist Trailblazer (KATS) group • A ‘Demystifying Plastics’ workshop was held at Marwell Zoo to (composed of 26 zoos and wildlife parks) drawing representatives support collections implementing the BIAZA Plastics Pledge. across the country from both BIAZA and non-BIAZA membership; • The Palm Oil subgroup widened its remit to cover sustainable contributions have been received from a variety of animal, agriculture and forestry to include procurement of timber and other education and learning experts. oils. • The Group has fast-tracked a new apprenticeship standard for Jamie Christon keepers and aquarists (within nine months) and the Institute for Chester Zoo Apprenticeships have indicated that the new standard is a strong submission and will gain final approval in March 2019. BIAZA ANNUAL REPORT . 23 • The group worked on finalising the End Point Assessment Plan and is already working closely with several potential training providers. Credit: WWCT Paignton Zoo

Credit: Dave Warren

Members and BIAZA Members and Associates 2018 BIAZA Associates 2018 Full Members Galway Atlantaquaria SEA LIFE London Associate Members Bone, Sir Drummond MK40 Architects Gauntlet Birds of Prey, Eagle and Secret Valley Wildlife Park (from 2018) Brambell, Dr Michael M+M Welding and Fabrication Ltd Africa Alive! Vulture Park Shaldon Wildlife Trust Accredited Associates Carroll, Dr Bryan (from 2018) Nautilus Alameda Wildlife Conservation Park (from Golders Hill Park Zoo Shepreth Wildlife Park Challis, Mark North Herts Surfacing 2018) Hanwell Zoo (formerly Brent Lodge Park Sparsholt College Hampshire Blackler, Antony Lawrence MBE Cooper, Prof John E. Pareto FM Amazon World Animal Centre) Tayto Park Chalmers-Watson, Keith Cranbrook, The Earl of Ray Hole Architects (Gold members) Amazona Harewood Bird Garden The Big Cat Sanctuary (Wildlife Heritage Ford, Matthew Gipps, Dr Jo OBE Riverside Garden Centre Amazonia Hawk Conservancy Trust Foundation) Gow, Derek Goodall, Brig. Steve E. M. RPS Planning & Development Ardmore Open Farm (from 2018) Hobbledown The Deep Hill, Terri Greed, Geoffrey Safe 4 Solutions Askham Bryan Wildlife and Conservation International Centre for Birds of Prey The Living Rainforest Limmer, Jo Hayward, John Sam Cole Food Group Park (from 2018) Isle of Wight Zoo The Scottish Deer Centre McAlpine, Lady Judy Hosey, Geoff Sandy Barton Media (from 2018) Banham Zoo Jersey Zoo (formerly Durrell Wildlife Thrigby Hall Wildlife Gardens McKnight, Eddie Knowles, John M. OBE Spillaway Projects Battersea Park Children’s Zoo Conservation Trust) Tilgate Nature Centre Palmieri, Ed Lawrence, Bob Timberplay Ltd (Gold members) Beale Park Kirkleatham Owl Centre Tropical Butterfly House Wisniewski, Louise Lucas, Prof Grenville OBE Vennersys Systems & Services Ltd Becky Falls Woodland Park Kirkley Hall Zoological Gardens Tropical World Zoolokal Mallinson, Jeremy OBE Wall to Wall Sunshine Belfast Zoological Gardens (Northumberland College) Tropical World @ Alcorns Manton, Victor J. A. OBE Wild Arena Berkshire College of Agriculture Knowsley Safari Tropiquaria Zoo Professional Associates Marler, Christopher J. S. Wild Republic Retail (from 2018) Birdworld Lake District Coast Aquarium Twycross Zoo Meyrick, Ian WT Partnership (until 2018) Birmingham Wildlife Conservation Park Lake District Wildlife Park UK Wolf Conservation Trust (until 2018) Bourne, Debra Moore, Dr Terry Zooprofis Blackpool Zoo Lakeland Wildlife Oasis Welsh Mountain Zoo (National Zoological Burton, John Muchmore, Ian Zootech UK Blair Drummond Safari Park Lakes Aquarium Society of Wales) Consorte-Mcrea, Adriana O’Dell, Clive Educational Institution Associates Blue Planet Aquarium Linton Zoo Conservation Park West Midland Safari Park Cracknell, Jon Olney, Peter J. S. MBE Anglia Ruskin University, Environmental Bristol Zoo Gardens Longleat Wildwood Trust Green, John Richard Parry-Jones, Jemima MBE Biology Calderglen Country Park Zoo Lotherton Wildlife World Williamson Park Hartley, Matt Potter, Rosemary Botanic Gardens Education Network (BGEN) Camperdown Wildlife Centre Mablethorpe Seal Sanctuary Woburn Safari Park Hunt, David Reid, Prof Gordon MacGregor Chester University, Dept of Biological Chessington World of Adventures Manor Wildlife Park (formerly Anna’s Woodside Wildlife Park Lambert, Jeff Stevens, Peter Sciences Chester Zoo Welsh Zoo) WWCT Living Coasts Nevin, Tony R. Stevenson, Dr Miranda. OBE Cornwall College Newquay, Centre for Colchester Zoo Marwell Zoo WWCT Newquay Zoo Pankhurst, Sheila Wheater, Prof Roger J. OBE Applied Zoology Combe Martin Wildlife & Dinosaur Park National Marine Aquarium WWCT Paignton Zoo Pellet, Sarah Edinburgh University, College of Medicine Crocodiles of the World New Forest Wildlife Park WWT Arundel Regan, John Corporate Associates and Veterinary Medicine Curraghs Wildlife Park Noah’s Ark Zoo Farm (from 2018) WWT Castle Espie Ryder-Davies, Philip 1-2-1 (Animal Handling) Products Ltd Essex University Dartmoor Zoological Park Oceanarium WWT Llanelli Wetland Centre Scott, Peter Active Underwriting The Frozen Ark Project Deep Sea World Old MacDonald’s Farm WWT London Wetland Centre Suddock, Peter AIVAF Ltd Species 360 (formerly ISIS) Dingle Oceanworld Aquarium Paradise Wildlife Park WWT Martin Mere Trim, Steven Anthony ALF Aquatic Ltd (until end of 2018) Nottingham Trent University, Dept of Animal, Drayton Manor Zoo Peak Wildlife Park WWT Slimbridge Webster, Chris Aquamax Rural & Environmental Sciences Drusillas Park Pensthorpe WWT Washington Williamson, Andrew Aquarium Technology Ltd (from 2018) SGS College Dublin Zoo Raptor Foundation Yorkshire Wildlife Park Arthur J Gallagher Writtle College, School of Equine and Animal Dudley Zoological Gardens Reaseheath Mini Zoo ZSL London Zoo Basic Associates AXA XL, a division of AXA (from 2018) Science Exmoor Zoological Park RZSS Edinburgh Zoo ZSL Whipsnade Zoo Boldscan Five Sisters Zoo RZSS Highland Wildlife Park Bailey, James Coast Agency BIAZA ANNUAL REPORT . 27 Flamingo Land Sealife Adventure Baines, Frances Marian Crew Folly Farm SEA LIFE Centre Weymouth Beveridge, Andy Cubo Fota Wildlife Park Bradshaw, R. S. DCR Theming Dale-Tunnicliffe, Dr. Sue Delphis Eco Provisional Members Credit: Jez Hill Ellis, Ivan DRG Consulting Alameda Wildlife Conservation Park (moved to Full Members in 2018) Fallows, Mike (until 2018) Drink Natural Ardmore Open Farm (moved to Full Members in 2018) Fransen, Sally Fools Paradise Askham Bryan Wildlife and Conservation Park (moved to Full Members in 2018) Gough, Christopher Fordingbridge Exploris Aquarium (from 2018) Hartley, Andy Greenspan Jimmy’s Farm Harvey, Graham John Haith’s Pro Noah’s Ark Zoo Farm (moved to Full Members in 2018) Muryn, Roman HJ Lea Oakes (from 2018) Oaklands College Habitat (from 2018) Ridgway, Mark HMJ Design Ponderosa Zoo (from 2018) Sheppard, David Intelligent Mobile SEA LIFE Great Yarmouth (from 2018) Sheridan, Anthony International Zoo Veterinary Group (Gold Secret Valley Wildlife Park (moved to Full Members in 2018) Smith, Ray members) Trentham Monkey Forest (from 2018) Smith, Ruth (until 2018) James Rowlands Wild Discovery (from 2018) Tuson, Karen JCS Livestock (Gold members) Wild Zoological Park (from 2018) Kay Elliot Architects Wingham Wildlife Park Honorary Associates Lorica Leisure (Gold members) Lycetts 26 . BIAZA ANNUAL REPORT Adams, John Marine Nutrition Bertram, Dr Brian Medimark Bird, Mike Blossom, Joe