Enhancing the HMI End User Experience White Paper

WHITE PAPER How Enhancing the HMI End-User Experience Leads to Better Operational Results, Productivity, and Improves Profits AN INSIDER’S GUIDE TO SELECTING THE MOST INTUITIVE, CUSTOMIZABLE AND DURABLE HMI HARDWARE AND SOFTWARE Presented By:
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2! ENHANCING END-USER EXPERIENCES WHITE PAPER Executive SummaryAN INSIDER'S GUIDE HOW TO SELECT AN HMI SYSTEM DESIGNED TO ENHANCE THE END-USER EXPERIENCEFACT: Not all HMI hardware and software consistently deliver great end-user results.Choosing a Human Machine Interface (HMI) platformdesigned to only deliver sub-standard, end-userexperiences is one of the most costly and time-consuming mistakes a business can make. If an HMIoperator finds an HMI interface hard to understand,confusing to operate or challenging to access eitherlocally or using a remote device, then the end-userexperience will be diminished. These negativeexperiences will eventually jeopardize sales of HMI-driven products and chew into profits. This White Paperis an Insider's Guide designed to empower those whoharness HMI technology how to select the best HMIsolution designed to deliver positive, end-userexperiences while producing stronger results and profits.1) SELECT CUSTOMIZABLE HMI SYSTEMS WITH TOUCH SCREEN NAVIGATIONNot all HMI systems are easily customizable. Some do not provide the necessary tools to manage criticalend-user functions without additional investment. Other HMI platforms lack the programming flexibilityneeded for ongoing, end-user customization needs. Unfortunately, those who design and use HMItechnology may not realize these limitations until it is too late. The best HMI systems offer easycustomization tools allowing end users to transform how an HMI interface looks, navigates and communicates. Great HMI’s permit easy monitoring, controlling, reporting and auditing without the need for additional software or third-party apps. A major HMI advancement allows end users to switch to their own personalized HMI interfaces and dashboards, without shutting down the system. By empowering operators to customize their interface with dashboards, monitoring widgets, fonts, languages, videos, camera feeds and other tools to improve performance, positive end-user experiences increase as do the overall customer satisfaction rates of an HMI-driven system.Another game changer involves the way end-usersnavigate and operate an HMI. HMI’s offering glasscapacitive, LCD touch-screen technology meansusers already familiar with smartphones, tablets orother digital devices can easily navigate and usethese HMI systems, reducing training costs. Click Here to Read More www.EXORAmerica.com HMI Solutions for a Better End-User Experience

3! ENHANCING END-USER EXPERIENCES WHITE PAPER2 ) INCREASE PRODUCTIVITY AND PROFITS BY SELECTING AN HMI SYSTEM THAT CANSEAMLESSLY MONITOR AND CONTROL OPERATIONS REMOTELY FROM A SMART DEVICE Getting realtime HMI performance data and acting on that information quickly is critical to an organization's successful operation and ultimately profits. One of the biggest advances in the HMI industry is the ability to remotely monitor performance while being able to operate an HMI-driven system seamlessly on a smart device or off-site computer, providing end-users with the power to easily act on HMI data anytime, anywhere. The end-user experience is Click Here to Read More increased when critical HMI information is received in realtime, in the right format, and received by the right people anywhere through commonly used devices like smartphones or tablets. Thesetypes of customized mobile data-delivery and alert options are majorcost-saving tools only a few suppliers like EXOR offer. EXOR’s endusers can customize alerts to contain hot-links received in an email,text, or tweet, quickly connect an operator on a cell phone to an HMIcontrol screen or to view a video feed anytime, anywhere, ensuringsmooth operations and increasing overall performance.3) CHOOSE A SMART AND EFFICIENT HMI SYSTEM WITH TROUBLESHOOTING TOOLSA system runs more efficiently and contributes to an organization's profits if it is maintained properly.Operational efficiencies increase and breakdowns minimized when Predictive Technology (PT) is built intoan HMI-driven system or process. Surprisingly, some HMI choices available today do not offer the flexibilityto allow Predictive Technology to be actionable in realtime. This void in actionable PT data increasesinterruptions. HMI systems not allowing Predictive Technology to be acted upon as something is happening,usually fall short and fail to meet the needs of most end users. That's why it’s important to select an HMI platform permitting end-user configurable local and remote visualization of Predictive Technology data available via a spectrum of communication options, all without additional software investments. These “smart HMI’s” provides an HMI operator instant access to troubleshooting tools such as problem-solving PDF manuals and how- to videos. If information is viewable right on the HMI screen or remote device, operational challenges can be solved quicker after an alarm notification. HMI platforms not offering easy access to actionable PT data suffer more Click Here to Read More interruptions, decreasing performance.4) LOOK “UNDER THE HOOD” - BE CAUTIOUS OF RESTRICTIVE HMI PLATFORMSSome HMI system suppliers actually promote their products as end-user adaptablebut when you look \"under the hood,\" certain customization levels fall drastically shortof end users’ needs. Others HMI’s only offer hard to implement customization optionsrequiring additional programming, hardware or third-party software. Lack of end-userconfigurability for critical features such as user management, system notifications,and reporting, can negatively impact overall system usability and performance whilecreating a poor end-user experience. Be cautious of restrictive HMI systems that donot even allow simple end-user tasks like auditing a specific operator’s performanceand actions. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

4! ENHANCING END-USER EXPERIENCES WHITE PAPERThese restrictive HMI platforms also are not easily personalized for specific auditing and security needs.They ultimately require the end user to pay more to implement necessary customizations. Choosing arestrictive platform often means the end user has to forego future customization improvements becauseof prohibitive added costs. The best HMI solutions put customizationand management tools in the end-users’ hands, providing theflexibility for all current and future needs while delivering great end- Click Here to Read Moreuser experiences. 5) IS THE HMI CHOICE GOING TO BE TOUGH ENOUGH?Durability is a key factor to consider when selecting anHMI solution. An HMI that can operate in harsh workplaceconditions is more reliable and helps avoid costlyshutdowns. Even if an HMI-driven system is neverexpected to be exposed to rough conditions, seek outStandard-Model HMI’s with glass-faced, scratch-resilientLCD screens that can withstand most unexpectedimpacts.If an HMI-driven system will be exposed to extremetemperatures, moisture, direct or indirect sunlight orchemicals, then a Harsh Environment HMI specificallydesigned to operate in these types of workplaces should bechosen. The most durable Harsh Environment HMI systems offer screens that are easy to read with superiorgraphics and text displayed on an LCD interface, optically bonded to durable, scratch-resistant, true-tempered glass. This optical bonding manufacturing process prevents clouding, moisture wicking, pillowing, and other visual challenges while providing improved performance.Click Here to Read More EXOR Harsh Environment and some Standard Model HMI’s true- tempered, glass-faced LCD screens stand up to challenging workplace conditions. EXOR is one of the few HMI manufacturers applying a protective acrylic coating to internal electronic components, shielding them from humidity. All EXOR HMI Harsh Environment models are Marine Certified. Most EXOR Standard Models are built tough enough to withstand impacts. Despite these options, some system manufacturers and OEM’s still choose an HMI system that is not tough enough to withstand the rigors of harsh workplaces, decreasing positive end-user experiences.6) CHOOSE AN HMI PROVIDING CUSTOMIZABLE SECURITY AND ACCESS FOR ALL USERS Even in today’s security conscious world, some HMI manufacturers fall short and only offer systems that do not allow managers to easily monitor employee access and individual performance. This inability to not know who is operating a system and tracking actions can create security issues. These lacking HMI systems make it quite difficult to accomplish even basic user management tasks and may require additional software or programming costs to permit these basic user-management security functions. Invest in HMI systems permitting the easy management of users andpasswords. These systems should allow the implementation of employee monitoring and secure auditing. HMI'scrafted by EXOR and powered by JMobile software help end users easily control and monitor HMI systemaccess while permitting the secure management of multiple levels of operator auditing. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

!5 ENHANCING END-USER EXPERIENCES WHITE PAPEREXOR America, a division of EXOR International, is an innovative leader in the industrial operator interfacemarketplace and has been since 1992. EXOR offers every level of HMI customization for most industrial orsystem applications. EXOR helps businesses succeed by delivering the very best HMI hardware and software. EXOR easily enables users to perform customizable operational security management tasks. EXOR HMI’s also allow users to incorporate live video and external data sources from existing workplace security systems viewable from the HMI interface and on the browser of a smart-device or off-site computer.Click Here to Read More Every EXOR product is backed by generous warranties and free customer support to maximizing any HMI investment. Some HMI suppliers charge end users for customer service help to solve problems with their own products. EXOR prides itself on offering flexible and truly customizable, easy-to-use HMI systems. EXOR delivers exceptional end-user experiences and value, allowing organizations to adapt to changes without requiring added software or programming investments.This White Paper is designed to empower decision makers with clear and concise information about what tolook for and avoid when selecting new HMI hardware and software. Explore this Insider’s Guide to discoverhow positive end-user experiences will improve overall HMI system performance and satisfaction.Section 1 First Impressions Really Do Matter IndexSection 2 How Microsoft Forgot About the End-User Experience Page 6Section 3Section 4 Easy-to-Use Tools to Customize Data and Alerts Produce Page 7Section 5 Positive HMI Results and Profits by Enhancing theSection 6 End-User ExperienceSection 7 Improve Performance with Customizable HMI Reporting, Control, and Visualization Tools Permitting Mobile Access Anywhere Page 10 Increase Performance and Improve End-User Experiences by Selecting Durable HMI Hardware Designed to Survive and Thrive in Any Installation Setting Page 12 HMI's Offering Predictive Intelligence and Intuitive Troubleshooting Tools Accessible Locally and Remotely Help Deliver Maximum Operational Results and Profits Page 14 HMI Systems Allowing Configurable End-User Management and Performance Auditing Tools Improves Security and Overall Operational Efficiencies Page 15 HMI Buyer’s Guide Purchasing Checklist Page 17 www.EXORAmerica.com HMI Solutions for a Better End-User Experience

6! ENHANCING END-USER EXPERIENCES WHITE PAPERSection 1 First Impressions Really Do Matter How Microsoft Forgot About the End-User ExperienceIf you want to experience a real-life product disaster where designers failed to deliver a great end-userexperience, find a PC using Windows 8 before the operating system disappears. If you are like millions ofMicrosoft users who are accustomed to going to that trusty start button in the traditional Windows operatingsystem, you may be in for a frustrating and baffling experience when you try to use Windows 8. In fact, it wasroundly labeled a \"disaster\" by many in the technology media. According to media reports, the new Windows 8interface turned off PC users to the Microsoft brand so much, it hadthe potential to negatively impact future Microsoft sales.Microsoft expected the conversion to the new Windows 8 interfacewould be simple. The company thought PC users would easily graspthe new navigation and new options. After all, Windows 8 had all theembedded tools of previous Windows versions along with some majorenhancements. The conversion was a disaster because theassumption the new interface was intuitive to use was wrong; manyWindows 8 users were frustrated a system they knew so well hadchanged, so dramatically. The new operating system, users soonfound, was not intuitive and did not look the least bit familiar.The negative reaction caused Microsoft to lose market share. The company is now offering Windows 8 users afree upgrade to Windows 10, which relies more on an interface resembling the traditional Microsoft interface,something users are familiar. Some news stories say this mistake ultimately tarnished the brand and predictWindows 8 will hurt the company for years, all because Microsoft apparently didn't understand the end-users’needs for simplified, intuitive and familiar interfaces.Total success of any interface that navigates a PC or an HMI hinges implicitly with the end user’s ability to easilyunderstand it. If a device seems challenging to operate initially, those challenges can give end users a negativeperception of both the product and brand. If an experience is bad enough during that initial product exposure,end-users carry those negative perceptions for years, no matter how much is spent training employees to mastersuch a challenging operational interface. Humans form opinions of people and machinery in a fraction of a second and it sometimes takes an extraordinary time investment to overcome preconceived feelings formulated by a negative initial interaction with a person, brand or product. When an operator continuously has a bad interaction with an HMI interface, that operator probably will not harness all the tools and total output of a system, failing to achieve an HMI system's full potential. When exploring the many HMI platform options, remember the Windows 8 experiment and why it failed. Windows 8 is a good lesson for any organization reliant on HMI technology. Investing in the best HMI system meanschoosing an HMI offering familiar navigational interfaces using touch-screen technology and flexible on-screencustomization tools. Direct HMI users, such as line operators, can benefit and produce better results relying onHMI’s with customizable operational interfaces with tailored dashboards filled with familiar monitoring widgets,graphics, different languages, video feeds and other options, all designed to deliver great HMI end-userexperiences, every time. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

!7 ENHANCING END-USER EXPERIENCES WHITE PAPERSection 1 SummaryEven though Windows 8 offered all the powerful Microsoft tools millions rely on daily, the new operating systemwas not well received, according to news reports. Microsoft ignored how a typical end user navigated and usedprevious versions. Most end users found nothing about the Windows 8’s interface was familiar. The poorlyreceived interface caused the company to lose market share and tarnished the brand in some end-users' minds,primarily because it was difficult to navigate. Interfaces for a computer operating system or an HMI platform mustbe both easy to understand and easy to use. The best HMI systems provide an exceptional end-user experienceby offering customizable HMI interfaces end users are familiar with and which they would welcome using.Section 2 CUSTOMIZABLE DATA AND FAMILIAR NAVIGATIONAL TOOLS PRODUCE POSITIVE HMI RESULTS AND PROFITS BY ENHANCING THE END-USER EXPERIENCEThe HMI station is the \"face\" of a system or process.It is where operators spend most of their timeinteracting and running the HMI-driven system. TheHMI ties together layers of complex technologies,then clearly displays operational results in realtimeon the interface and via other external options. End-users’ purchasing decisions are greatly influencedby how an HMI interface displays information, how itoperates, and the spectrum of built-in featuresoffered to allow them to easily customize, format,store and access data. When HMI-driven systemsthat perform and are priced similarly are compared,the HMI platform offering easy-to-customizemonitoring and operational tools will be chosen each and every time.Some HMI systems deliver great end-user experiences and others, do not. The best HMI choices provideexceptional end-user experiences by empowering users with the tools to customize specific data and results. Forexample, all EXOR HMI’s powered by JMobile software allow operators to customize their own HMI screen. Thisability to customize data for individual needs is one of the most underutilized improvements in HMI technologicaladvancements and offers OEM’s and system integrators the ability to differentiate their products by offering endusers a wide array of customization tools to enhance the overall “HMI End-User Experience.\"These customizable systems allow direct and indirect users such as operators, managers, service personnel andOEM’s to create better user experiences because the customized interfaces provide the appropriate critical datadisplayed in realtime, accessible anywhere. Not all HMI’s offer easy-to-use customization and mobile operationtools. Think about the last car you purchased. Specifications, performance and budget were all factors. But how important was body style, operability and convenience features to your decision? The visual appeal, ease of use and the ultimate end-user experience are what drives purchasing decisions with cars and similarly, with HMI-driven systems. Combining a multi-touch, modern, HMI LCD interface with true visual appeal, superior resolution, better graphics, crisp text, sharper images and more intuitive navigation are all what current HMI users have come to expect. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

!8ENHANCING END-USER EXPERIENCES WHITE PAPER The ability for the end user to easily operate a more visually appealing and easier to understand HMI interface leads to increased job performance and better results as well as profits. Perhaps operators of the same piece of HMI-controlled equipment during different shifts have different operational challenges such as diminished vision and have a preference for larger font sizes. Another may may be color blind and require alarm notifications to be a different color. Yet another, may benefit from using a different language or may need modified dashboard layouts or require video instructions. Variousdirect and on-the-go users have different data reporting needs and prefer receiving certain operational informationin specific formats like PDF’s, delivered via multiple communication methods. The ability to personalize howspecific performance information looks and how that data is displayed improves response times because thatinformation is packaged and then delivered to meet end-users’ needs. Moreover, these customization toolsempower users with a sense of ownership by allowing each to tailor their own HMI dashboard display, helpingeach contribute to better operational outcomes.Another HMI advancement enhancing positive operational outcomes and end-user experiences involves the typeof navigational technology an HMI system uses. HMI’s with glass-capacitive, LCD touch-screens deliver a betternavigational “feel,” user experience, and are similar to what many are accustomed to using. This type of technology mirrors the navigation of familiar, high-tech mobile communication tools. According to the United States Census Bureau, the median age of the United States population is 37 years old and 54% of the population is under the age of 40. These are the current and future operators of HMI-driven systems. These generations are accustomed to using intuitive smart phones, tablets and video games. An astonishing 97% of those under 40 years old have a cell phone, accord to the Pew Research Center in Washington, DC. HMI’s offering users similar, glass-touch navigational experiences coupled with customizable interfaces that are intuitive andprovide different levels of simplicity to a wide-array ofusers, deliver the functionality and scalability amultitude of industries need. Each HMI end user willbe able to truly harness the navigational skills theyalready have mastered on their personal smart phonesand gadgets. This knowledge helps reduce trainingcosts and produces more positive workplaceperformance results.Think about the typical HMI users; those who will beinteracting with an HMI system directly along withthose who will be indirectly relying on the HMIinformation, either locally or remotely. Those futureemployees who will be monitoring, running, and www.EXORAmerica.com HMI Solutions for a Better End-User Experience

9! ENHANCING END-USER EXPERIENCES WHITE PAPERmaintaining that system expect the most intuitive HMI platform for the job. HMI end-users’ navigationalexperiences should not be vastly different than what most are already know and are comfortable using. Another factor in an HMI selection to consider is if the HMI easily stores data and makes that stored data accessible locally, from the HMI interface, or from anywhere via a mobile device or off-site computer. It is also important to select an HMI offering built-in options allowing for the easy customization of data archiving and retrieval. EXOR's customizable data delivery and archiving systems interface via the local HMI, USB or SD storage, direct network databases, and/or cloud- based storage options, permitting the easy customization of data storage and retrieval. After \"kicking the tires,\" it will be clear, some HMIoptions only offer limited customization tools and require additional investments to improve performance, makingthe end-user experience disappointing. The ability to truly customize an HMI interface for local and remotevisualization and operation while being able to store and retrieve customized data in realtime are some of themost important built-in options to seek out when selecting an HMI system. It’s also vital the HMI choice candistribute data in a common format like PDF’s and offer multiple ways to deliver that data and alerts via emailsand texts or even tweets. If a system integrator or OEM designer utilizes intuitive, easy to customize and easy tonavigate HMI platforms in a system’s interface design, this strong HMI selection will improve the overall systemsatisfaction and win over end-users. These intuitive HMI systems add value to the HMI-driven system or processbecause end users will have the personalized interface options for their needs right “out-of-the-box” without add-ons and extra costs, ultimately making each new HMI-driven system owner a more satisfied customer.Section 2 SummaryWhen exploring HMI choices, it is important the system chosen offers easy customization tools for current andfuture needs as well as various reporting and mobile communications options, without additional costs. Thinkabout the target end users who will be interacting with an HMI system, those who will be directly and indirectlyusing HMI information either locally or remotely. Those employees who will be monitoring, running, andmaintaining a production line or a system process expect the most intuitive HMI platform available, one whichnavigates similarly to commonly used tools found on their own personal smart devices. The HMI end-userexperience should not be radically different than what is familiar to the end user.The most effective HMI technologies deliver superb end-user experiences by allowing each user to operate anHMI interface utilizing skills they already possess from using smart devices. Many end-users’ current and futureemployees are very familiar with intuitive, glass touch-screen navigation technology used to operate smartphonesor other high-tech devices. If an HMI interface navigates and operates like a smart device that helps decreasetraining costs and increase employee performance. By presenting HMI users with a navigational experiencesimilar to their mobile devices, each user will be able to truly harness the navigation skills they already havemastered and apply it to the HMI.Positive end-user experiences increase more when investing in these type of truly customizable and easy to useHMI’s. These HMI’s should offer easy personalization of each interface, empowering an individual operator todisplay information in a format they will use and understand best. Larger fonts, a different language, customizedwidgets or other dashboard variations can improve both an end-user’s experience and productivity. One ofEXOR's many hallmarks is the ease at which end users can personalize each HMI interface to display specificinformation to meet each user’s needs, without the additional costs as some other HMI manufacturers require.Seek out HMI systems offering tools that make these customizable screens and dashboards easy to implement.HMI manufacturers such as EXOR increase end-user customer satisfaction rates because there are usually nohidden costs to deliver customizable information clearly displayed for each users’ needs, increasing profits forboth the end-user and ultimately a system manufacturer or OEM. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

!10 ENHANCING END-USER EXPERIENCES WHITE PAPERSection 3IMPROVE PERFORMANCE WITH CUSTOMIZABLE HMI REPORTING, CONTROL ANDVISUALIZATION TOOLS PERMITTING DATA TO BE ACCESSED ANYWHERE One of the most powerful HMI innovations enables any user to remotely monitor and actually control an HMI- driven system or process using a web browser on a mobile device or a computer, providing a more robust end-user experience. Whether located in the next room or sitting on a far-way beach, the ability to access, monitor and act on data, then remotely operate an HMI in realtime are all valuable tools for smooth operations. Remote visualization and operation can range from a convenience feature to an essential tool for operations and maintenance, maximizing up-times while reducing maintenance costs. One of the main differences with some HMI suppliers revolves around the types of mobile options offered, or in some cases, the limitations of their mobile options. To achieve full mobility, some HMI manufacturers require downloading additional apps or third-party software. This means end-users have to spend more money and time to solve the mobile inadequacies of some HMI options available today. Another new HMI advancement allows OEM’s or system integrators to easily create the ultimate, customizable HMImobile experience delivering just the right realtime information and operational tools anywhere for any users’needs. Remote data and visualization needs differ for upper management, operators, maintenance, and OEMservice providers. For example, the production manager may want different operational data than a maintenancetechnician. The OEM or service company may need a different level of HMI remote visualization, such as theability to monitor a video feed of a production line several states away or full VNC (Virtual Network Computing) tofix an issue. Some end users may use a smartphone or tablet, while others prefer a PC to remotely monitor andoperate an HMI platform. If an HMI platform doesn't allow all of these remote experiences to easily occur or onlypermits remote options with additional programming and upgrade costs, that HMI system choice will not deliverthe best remote end user experience. It is important to select an HMI system offering mobile tools enabling endusers to seamlessly operate, update and monitor specific data from either the HMI interface or off-site using aremote devices which clearly displays customizable data in realtime.Truly customizable mobile options should be able to offer full-sized visualization on any type of mobile device orcomputer. Some suppliers still only offer limited remote connectivity options that only offer resolution restrictedvisualization, forcing the end user to view and operate an HMI on either a tiny screen or a screen cluttered andcongested with monitoring information, making information on a mobile device difficult to view.EXOR's products powered by JMobile software are revolutionizinghow HMI-driven systems are monitored and controlled on mobiledevices and off-site computers. These tailored remote experiencesvia a vast array of access points allow EXOR's HMI end users toimprove operational efficiencies by receiving realtime data quickly,anytime, anywhere. EXOR displays data in the most intuitive,customizable and easy to understand dashboards and reportformats, including PDF’s. The ability to quickly distribute alarms ordata via emails, texts or tweets to specific users who can then acton their mobile device helps stave off potential system problemsand eliminates the need for someone being stationed in front of theHMI operator interface station 24/7. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

1! 1 ENHANCING END-USER EXPERIENCES WHITE PAPER No matter what kind of platform data is received, the way that data, alerts and reports look and the formats information is presented all contribute to a positive end-user experience. When HMI information is easy to understand and clearly presented, critical data is more apparent and can be acted upon quicker than culling through irrelevant data. EXOR's HMI systems powered by JMobile software are industry innovators offering several customizable report formatting options, including an innovative integrated PDF reporting feature. The PDF formatting tool allows end users to automatically create detailed, attractive andinformative reports delivered to those who need it, viewable from anywhere. Best of all, this PDF formattingfeature eliminates the need for the cumbersome integration of a third-party reporting software package and doesnot require an end user to change HMI hardware to an industrial computer with an expensive SCADA system.Selecting an HMI that inherently offers these formatting functionalities allows for a simpler, less complex, andultimately, a lower cost solution to deliver the right realtime information to the right people in just the right format,anywhere.The right information formatted in easy to read operating dashboards or reports viewed on the HMI interface,mobile devices or a computer are incredibly powerful tools for machine or process optimization and differentiatesEXOR from other HMI choices. OEE (Overall Equipment Efficiency), production and maintenance reporting,measuring and tracking consumables for cost analysis optimization should all be standard HMI reporting options,as examples, and easily created. Surprisingly, some HMI systems still do not provide seamless reporting optionsof specific operational data and processes.The ease in which HMI reports are formatted, accessed and then locally or remotely communicated is anotherEXOR advantage when compared to other HMI choices. EXOR's HMI platforms allow reports and otheroperational information to be delivered to specified users by emails, text messages or tweets, automatically.EXOR HMI’s can backup data directly to a network folder or a cloud-based repository. EXOR empowers endusers with multiple information formatting and alert customization levels, all designed to help use data better andmore efficiently while improving performance and providing exceptional end-user experiences, every time.Section 3 SummaryHarvesting system performance information and data from an HMI system in realtime and acting quickly onimportant HMI data from anywhere is critical to an organization's smooth operation and profits. A delay in actingon an HMI alarm or operational changes until it is too late will usually hurt performance results and profits. Oneof the biggest advances and cost saving developments in the HMI industry revolves around monitoring,reporting and operating an HMI system remotely and being able to act on that information from anywhere via asmartphone or off-site computer.Not all remote HMI options are the same. The ability to deliver customized alerts and reports in a variety offormats like PDF’s and then be able to distribute them via emails, text messages, or even tweets are major costsaving tools only a few HMI suppliers like EXOR offer. EXOR empowers end users with the ability to monitorand operate HMI systems remotely, from any smart device. Data and reports are displayed in formatsemployees want, like PDF’s. EXOR’s mobile capabilities do not squeeze information on tiny, cluttered remotescreens, like some HMI choices only offer. This realtime, responsive mobile monitoring and operationalcapabilities increase performance for key players responsible for ensuring an HMI-controlled system isoperating smoothly, while enhancing operational outcomes 24/7. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

!12 ENHANCING END-USER EXPERIENCES WHITE PAPERSection 4 INCREASE PERFORMANCE AND IMPROVE END-USER EXPERIENCES BY SELECTING DURABLE HMI HARDWARE TO THRIVE IN ANY INSTALLATION ENVIRONMENTPositive end-user experiences are enhanced even more when the HMI choice is tough enough to handle justabout any challenging workplace condition. If the HMI is not designed to operate in unusually harsh environments,even temporarily, that HMI-driven system may experience unexpected downtimes and interruptions. When theHMI system selected can not operate in a particularly harsh environment or survive an unexpected impact to the screen, this less-durable HMI decision usually leads to poor and profit- eroding results. When selecting an HMI, make sure that choice is durable enough for a variety of expected and unexpected workplace conditions. EXOR offers a variety of durable and tough HMI choices providing our customers with some of the most dependable HMI hardware solutions available. EXOR’s tough HMI Harsh Environment models canhandle just about any kind of job in just about any challenging installation situation. No matter if an HMI isoperated in extreme temperatures or damp conditions, an EXOR Harsh Environment HMI platform is specificallyconstructed to withstand severe conditions, experiences less downtimes, when compared to less durable models,and, as a result, positive end-user experiences are increased. All EXOR HMI Harsh Environment Models areMarine Certified. All EXOR Harsh Environment as well as many EXOR Standard-Models’ have internal electronicboards all encased in a protective, acrylic coating, increasing durability. This process is an EXOR productdifferential. Whether an EXOR HMI Harsh Environment panel is located in a forty-degree, air-conditionedproduction line building or used in the hot sun as part of an oil rig's operational process in the middle of an ocean, the true-tempered, LCD glass touchscreen will operate as expected every time. It will not deteriorate due to harsh environmental conditions or exposure to most chemicals or wash-downs. All EXOR Harsh Environment models offer LCD interfaces bonded to scratch-resistant glass surfaces. This bonding process is an important extra manufacturing option to seek out when purchasing an HMI platform. This process is designed to prevent clouding, moisture wicking and other related visual operational challenges. Glass is a superior material for harsh environment HMI panel construction due to its resistance to UV rays, moisture and scratching. True-tempered glass shields the HMI from getting “scuffed-up” and becoming hard to view. Most EXOR Standard Models are strong enough to survive an unexpected direct impact to the true-tempered glass screen. Some manufacturers only produce less durable, standard-grade HMI’s thatare sometimes misapplied and not built for challenging workplace environments. These less-tough choicesdeteriorate from UV light exposure, experience moisture downtime-problems and are hard to read in brightsunlight, all of which decrease the end-user's experience, ultimately impacting overall performance. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

1! 3 ENHANCING END-USER EXPERIENCES WHITE PAPERSection 4 SummaryWhen considering an HMI solution, durability of the HMI interface and internal components all are key factorsimpacting the overall end-user experience. Make sure the HMI system chosen is designed specifically for aninstallation environment and can operate in conditions such as extreme temperatures, sunlight, humidity or highpressure wash-downs. The most durable types of HMI systems offer superior graphics displayed on LCDinterfaces bonded to durable, scratch-resistant, true-tempered glass surfaces. This specific kind of HMImanufacturing bonding process prevents clouding, moisture wicking, pillowing effect, and other operationalchallenges impacting visibility. All too often, HMI products are misapplied for a particular workplace environmentresulting in poor end-user experiences due to poor visibility and ultimately, resulting in poor operational results.When selecting an HMI system, make sure it can handle unexpected incidents such as a screen impact by anover-exuberant operator. The best HMI choices are durable enough for a variety of expected and unexpectedharsh environments and offer the flexibility to meet many external challenges. EXOR HMI’s are some of the mostdurable HMI choices available, providing dependable solutions for just about any kind of workplace installationenvironment and always delivering superb end-user experiences. What happens when a standard model, glass-capacitive HMI is dropped, hit and severely abused? Watch the EXOR Durability Challenge and then see your HMI choice can survive these tough tests. WATCH THE EXOR DURABILITY CHALLENGECan Your Standard-Model HMI Survive This Kind of Abuse? www.EXORAmerica.com HMI Solutions for a Better End-User Experience

1! 4 ENHANCING END-USER EXPERIENCES WHITE PAPERSection 5 MAXIMIZE UPTIMES AND IMPROVE PROFITS BY SELECTING HMI’S OFFERING PREDICTIVE INTELLIGENCE IN REALTIME AND INTUITIVE TROUBLESHOOTING TOOLS ACCESSIBLE REMOTELY AND LOCALLYThings go wrong. It is part of life and part of business.But the speed and ease with which an organization communicates and reacts to HMI alarms or PredictiveTechnology data transmitted in realtime, can help contain a problem quickly, ultimately preserving profits.Unfortunately, there are HMI choices available today that do not allow Predictive Technology to be communicatedbeyond the HMI interface in realtime and as a result, do not allow operators, maintenance, and even systemdesigners to take action until an operational challenge has emerged. When there is a problem, some HMI choicesstill do not offer the ability to easily view on-screen either locally or remotely such vital information as how-tovideos or PDF troubleshooting manuals and quickly empower end users to resolve issues.The designer of a machine or a process developer can incorporate all of the best types of Predictive Technology(PT) into a system, but if the chosen HMI system does not offer the flexibility to make that PT informationactionable in realtime, that information is mostly useless. An HMI system allowing actionable PT data in realtimeempowers end users with the appropriate operational information to make informed and timely decisions. Thebest HMI choices permit easy customization of PT data, reports and notifications synthesizing just the rightinformation while offering data visualization and access to local and remote controls in realtime to solve issues.HMI’s deliver additional value to an overall system or process if theselection offers reporting mechanisms flexible enough to delivercustomized PT data distributed via a spectrum of delivery options.These intuitive HMI systems should allow PT data to beconfigurable and easily personalized by the end user for specificneeds, improving reaction time and keeping a machine or processup and running while avoiding costly shutdowns.Predictive Technology information should not just sit at the HMIinterface waiting for someone to notice. Any HMI system beingconsidered should offer the necessary tools to quickly notify andempower the proper individuals to solve specific problems usingboth local and remote HMI communication and management tools.It should provide notifications sent via emails, texts, tweets orother platforms empowering users with tailored notificationsembedded with hot-links, linking users to troubleshootingsolutions. Response times are greatly improved if operators,maintenance and managers are allowed to customize PTwarnings, performance data or other operational notifications and be empowered to act in realtime.EXOR's ability to synthesize and easily communicate customized bits of Predictive Technology data positivelyincreases end-user satisfaction by improving system performance. These built-in PT tools can create additionalrevenue streams for OEM's and service providers. If replacement parts are needed or a service call from the OEMor System Integrator is required, all EXOR systems powered by JMobile software easily allow seamlessscheduling of a service call, automatically and can even be customized to email a part order request directly to apurchasing department or the supplier.EXOR's HMI platforms offer powerful local and remote reporting tools, permitting customizable notifications of PTdata to be transmitted to all necessary users via their preferred method of communications. EXOR’s ability tocommunicate PT data quickly in realtime to anyone in a format they want, anywhere, all helps deliver enhancedend-user experiences and keeps a machine or process up and running. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

!15 ENHANCING END-USER EXPERIENCES WHITE PAPERSection 5 SummaryA major difference when comparing HMI systems’ capabilities involves Predictive Technology and if PT data isactionable in realtime from the HMI interface and remotely. If an HMI can not provide actionable PredictiveTechnology results in realtime, this information void allows for more breakdowns and other interruptions. OtherHMI product differences involve the type of formats PT data is sent as well as how it is distributed using emails,tweets or texts. EXOR products empower users to personalize PT data that is received by certain end-users toget only pertinent, duty-needed HMI performance information.These types of “smart” HMI platforms provide users with the appropriate predictive and maintenance informationto best solve pending issues while identifying and preventing future problems. HMI’s are made even morepowerful if the PT data alarms and notifications provide immediate access to problem solving tools embedded in anotification. By pressing a hot-link embedded in an a message, users are connected immediately to a relevantPDF troubleshooting manual, OEM support website, a video or other problem solving information. Instant accessto these tools viewed either from the HMI interface or remotely from a computer or smart device will help quicklysolve problems. The ability to harvest specific realtime information and PT data alerts, then empower users withproblem solving tools increases both user satisfaction and the end user experience.Section 6 CONFIGURABLE USER MANAGEMENT AND PERFORMANCE AUDITING TOOLS IMPROVES SECURITY AND OPERATIONAL EFFICIENCIESIn today's world, security must be top-of-mind when selecting a new HMI system connected to any IT network. AnHMI providing end users with multiple runtime-configurable security management tools such as the ability toregulate HMI access and actions, will result in enhanced security and improve the overall end-user experiences.These customizable security management tools, managed by the end user, give specific access to approvedusers and permits the creation of multiple security levels, allowing for the easy management of usernames andpasswords, administered locally or remotely.Surprisingly, some OEM’s and system integrators choose inadequate HMI systems that do not easily offer theability to the end customer to add, remove or edit their own users. These HMI manufacturers’ limitations make itdifficult to track employee access and their actions and only offer “predefined” user access limited to operator,maintenance and OEM classifications with preset user names and passwords. These inflexible HMI platforms donot offer end users the ability to seamlessly manage and audit users or permit adding, removing, or editingindividual system usernames and passwords. These types of HMI systems are quite restrictive for thoseorganizations required to track operational performance or provide a certified audit trail. Even more limiting, someHMI platforms do not allow user management functions to occur during runtimes. These types of limiting HMI systems can ultimately jeopardize security because users are forced to share sign-in information. These systems limit the ability to audit the performance of specific operators, such as when a user is logged into a system and their specific actions. Still other HMI choices also fall short and do not offer the capabilities to incorporate external security monitoring information such as building access and alarm systems, security cameras, card scanners, or RFID data, directly into an HMI platform. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

!16 ENHANCING END-USER EXPERIENCES WHITE PAPERThe best HMI solutions offer end users the ability to easily manage every user and their specific actions whilepermitting managers to add, remove, or edit usernames and passwords, both locally on the HMI interface andremotely via any smart device or computer. Tracking and knowing which operators did what and when will allowmanagers to monitor and improve performance in realtime or via customized data reports. EXOR HMI’s poweredby JMobile software together offer all the customization and scalability for user security management needs andauditing requirements. At the time of programming, system designers can develop multiple levels of secure usergroups for any EXOR product while allowing the end user to seamlessly and securely manage and add their ownuser names, passwords and other security information anytime and from anywhere, securely.EXOR helps a variety of industries remain compliant with various reporting and auditing needs. If the end user isrequired to adhere to strict regulatory compliance, not all HMI systems may deliver a seamless, secure and easy-to-use reporting systems with the flexibility to meet in-depth regulatory auditing needs. Regulatory compliance formost applications can range from simple tracking of a couple of variables to intensive and secure audit trails forgovernmental compliance. An HMI system delivering great end-user experiences will offer the end user flexibledata collection, historical archiving, and multiple delivery options of regulatory-compliant and performanceinformation, all stored securely to satisfy most regulatory needs. All EXOR HMI solutions have the ability to recordall logged-in users and the completion of their specified tasks, making HMI auditing easy. All new JMobilesoftware powering EXOR HMI’s meet OPC UA standards, the industry security standard ensuring the secure flowof data to the HMI from each connected device. EXOR’s customizable security tools are a big step towardenhancing the end-user experience by allowing the easy production and storage of auditing and performancereports. The right HMI solution will offer all of these flexible audit reporting options without additional investmentsin programming costs or third-party software. All EXOR HMI products powered by JMobile software providecustomizable security user management and auditing solutions without added costs.Section 6 SummaryHMI systems are made more secure when they offer end-user configurable security tools. These tools enablemanagers to easily monitor HMI system users, limiting or allowing access, and possessing the ability to audit alloperators’ or a system’s overall results. These customizable HMI’s also offer the ability to securely add, remove,or edit user names and passwords, both locally, on the HMI screen, and remotely, via any smart device such as asmartphone, tablet, or a computer. An HMI system should provide secure reporting and auditing tools that canhandle most in-depth governmental or efficiency auditing needs. Knowing who did what and when will also allowend users to develop employee performance monitoring and metrics programs, ultimately increasing profits bytracking all employees’ results, then presenting a clear snapshot of what needs to be improved through variousreports. Setting operational goals, monitoring each operator and measuring an operator’s performance will helpmanagers improve performance and grow revenues. A strong HMI choice will offer runtime user security management and auditing tools that are easily configurable by the end user without additional costs or added software add-ons. HMI’s offering customizable security management tools help deliver a better HMI end-user experience and adds value to any HMI investment. These positive experiences are enhanced more if a system permits the easy integration of existing workplace security platforms like camera feeds, building alarm and RFID systems. All EXOR systems powered by new JMobile software meet OPC UA security standards, delivering a new level of IT security. www.EXORAmerica.com HMI Solutions for a Better End-User Experience

1! 7 ENHANCING END-USER EXPERIENCES WHITE PAPER www.EXORAmerica.comHMI Solutions for a Better End-User Experience

1! 8 ENHANCING END-USER EXPERIENCES WHITE PAPER www.EXORAmerica.comHMI Solutions for a Better End-User Experience

!19 1! 9 ENHANCING END-USER EXPERIENCES WHITE PAPER Find out today how EXOR & JMobile together deliver exceptional HMI end-user experiences.CONTACT US TO SCHEDULE A NO-OBLIGATION, NO-PRESSURE PHONE CALL ORVIDEO CONFERENCE WITH ONE OF OUR HMI-PRODUCT SPECIALISTS TO HELPYOUR COMPANY DECIDE IF EXOR AND JMOBILE CAN IMPROVE YOURORGANIZATION’S HMI END-USER EXPERIENCES AND SYSTEM PERFORMANCE. (513) 874-0900 [email protected] If reading this online, click here to automatically schedule an appointment with one of our HMI product specialists. Or visit HMITestDrive.com for our appointment scheduler. wwww.EwX.OERXAOmRAermicear.iccoam.com HMHI SMoIluStoioluntsiofnosr faoBr aetBteerttEenrdE-nUds-eUrsEexrpEexrpieenrcieence