Activ Foundation Case Study

CASE STUDY Activ Foundation Datacom streamlines Activ printer fleet Total solution provides opportunities to reduce costs and enable visibility and control over dispersed printing fleet.

Client - Activ Foundation Industry - Disability Services and Support Background - The Activ Foundation provides a range of services and support to people with disability across the Perth metropolitan area and through various centres of regional Western Australia. The organisation is Western Australia’s largest provider of services to people with disability providing help with Accommodation, Home and Community Care, Employment Services, Training, Transport and Recreational services. The challenge The solution for purpose printer fleet that allows new devices to be added quickly and efficiently. Additionally, Activ had previously maintained a fleet of 162 Datacom worked with Activ in providing a solution Datacom acts as a single point of contact for printing devices encompassing over 60 different that not only replaced the existing devices at head the entire Activ fleet operating a centralised call models, spread across its dispersed WA sites. The office but also all of the devices located at Activ’s logging process for over 60 sites, which ensures main issue for Activ was that the organisation 60 sites around Western Australia. By streamlining that Activ employees do not have to deal with had no control over their sites (both residential the fleet to 108 devices and three models, Activ unqualified and uncertified local print companies. homes and business centres). The Focus of the were able to simplify printer driver management change was about providing central visibility and reduce overall operational costs. Datacom and Activ attend joint Quarterly Business of print activities and providing the ability to Review Meetings which are used to review and adapt support a rationalised environment. Traditionally, On top of the streamlined fleet, Datacom has also the print service to meet Activ’s changing needs. the management of devices and print related implemented a secure, Follow-Me Print Solution stock was managed by each individual site. The which allows Activ to apply print related rules to As part of the initial project, Datacom worked with overall cost of print was regulated and reduced the end user community to improve efficiencies Activ to develop a Benefits Realisation Plan. This by implementing a copy cost per page model as and maintain cost effectiveness. Italsoprovidesa Plan tabled the projected benefits that Activ would opposed to the historical siloed model. full range of reporting on all aspects of the printer fleet receive by implementing the Datacom Managed and secure printing, whereby end users at Head Office Print Service and provides a set of criteria against “Datacom worked closely with Activ to develop swipe a card / enter a pin code at the printer to release which Activ could compare and report against in a solution that provides a number of efficiency their print jobs, ensuring confidential documents can the ensuing years. Theimplementationofthenew savings and allows us to quickly and easily update only be viewed by the owner. print solution formed part of an overall program of our printer fleet as our needs change. Through a works for Activ’s Environment Management System sound understanding of our business they were The result for which they recently received ISO 14001 certification. able to quickly identify the pain points where their solution could streamline our print function and The entire seamless implementation of the new 3GEEKS DWA2344 provide us with a central point of control. They printers and the Follow-Me Print solution was take good care of the relationship and continue to conducted over a period of four months using a be responsive to our needs.“ Andrea Dearden, Datacom Project Manager. Activ now has visibility Chief Information Officer, Activ Foundation of the printing habits and costs associated with each of their divisions / locations along with a fit With 3600 people, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, payroll and business process outsourcing. Founded in 1965 and operating across Australia and New Zealand, Malaysia and the Philippines, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades. 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