English for Hotels and Catering LEVEL 4 By Dr. Rehab Mohammad Masoud 2021-2022 1
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Table of Content Unite One : Types of accommodation ………………………… 4 Unit Two : Hotel Facilities …………………………….………….. 23 Unit Three :The Business Traveller……………………………….. 51 Unit Four : Conferences ……………………………………………… 76 Unit Five : Food Service and Catering ………………………… 114 Extra Readings ………………………………………..……………………. 145 References ……………………………………………..……………………. 175 3
Unit One Types of Accommodation When you finish this unit you will be able to: - Describe different types of accommodations using specialized terminology - Compare different items - Summarize specialized information in tables - Express opinions , and preferences 4
Unit One Types of Accommodation Section one: comprehension Where to stay People can stay in different types of places which differ in facilities and cost. What kind of places can you list? How do they differ? Who are they suitable for? A)Read the passage taken from an American guidebook describing accommodation in Yosemite National Park in California. Complete the grid below. 5
Where to stay From luxury hotels to simple tent, Yosemite offers a wide choice of accommodations. Reservations are advised at all times, and especially in summer. For stays during the summer season and holidays, make reservations as far as one year in advance to avoid being disappointed. Write to the Yosemite Park &Curry Co., Reservation Department, 4510 E, Home Ave., Fresno, CA 93727 (tel. 209/525-4848) e-mail [email protected] The Ahwahnee Hotel Yosemite village. 123 rms. 5 suites. Rates: $196 single room or cottage. $202double room or cottage, from $375 suite. Lower midweek winter rates are available. Luxurious and very centrally located, the Ahwahnee is the park’s premier hostelry. A short, signposted walk from Yosemite Village, this lovely hotel was built in 1972 from local rock. Rooms are both comfortable and elegant, with full baths, and sturdy, rustic wooden furniture. Suites include an additional sitting 6
room. The hotel’s celebrated dining and entertainment facilities include the Indian Bar Room for drinks and the splendid Dining Room, where dinner reservations are required year around. Yosemite Lodge Near the foot of Yosemite Falls. 600rms. And cabins (150 with bath) Rates: $43 single or double without bath, $40 cabin without bath, $75 single or double with bath, $52 cabin with bath. Yosemite Lodge is within easy walking distance of most of the valley’s attractions. It offers attractive but simple hotel rooms and small redwood cabins. Because it’s priced so well, this place is popular, and reservations should be made far in advance as possible. Facilities include a coffee shop, lounge, two restaurants, and a cafeteria, as well as several shops. 7
Wawona Hotel 4 miles inside the south gateway. 104 rms. Rates: $55 single or double without bath, $74 single or double with bath. You won’t be roughing it at the Wawona, near the southern end of Yosemite. This is the oldest hotel in continuous service in the national park system, dating from 1879. The pretty wooden structures offer comfortable, if sparsely furnished rooms, facilities include a swimming pool, a tennis court, and a nine- hole golf course, as well as nearby stables. Camping Yosemite’s 300-plus year –round campsites expand to a whopping 2000 sites in summer. Campground fees range from $4 to $12 per day. Sites are scattered over 20 different campground, and split into two categories. The $7 to $12 Type A sites are the most elaborate, with well- defined roads, parking , drinking water, flush toilets, and generally a fireplace, table/bench combination , and tent space. The $4 Type B sites may be accessible by road or trail, and 8
conveniences are limited to basic sanitary facilities and a smattering of fireplaces and tables. From June 1 to September 15 camping permits are limited to 7 days in the valley and 14 days in the rest of the park. The rest of the year campers can stay for as long as 30days. For more details on campgrounds, contact the Campground Office , Yosemite National Park, CA 95389 Tel 209/372-0265 or 372-0200, email : [email protected] 9
Now complete the following grid Accommodation size Room types price facilities Other information Ahwahnee Hotel 123 rooms Single room/ $196 5 suites Cottage Yosemite Lodge Double room/ $202 cottage suite From $375 Wawona hotel Camping 10
C) Read the text below and decide which of the following titles is the most appropriate: Thanks a lot! , A Family Affair, or All Work and No Play. Gerard and Sylvie Bonnet have been sharing the duties of running their ten- bedroomed hotel in the Dordogne for the past fifteen months. In that time, they have taken just three days off work: two for funerals, and one for a wedding (their own). On my travels, I have met quite a few of these young, workaholic hoteliers. “What makes you do it?” I asked Gerard, whose arms are plunged deep in soapy water. “We both used to work for a large, famous hotel in Paris,” he replies. “I became the Front Office Manager and Sylvie was my assistant. It was great, but after a while we felt that we needed a change. We wanted a challenge!” 11
It was not long before Gerard was faced with one which came as an inheritance: ‘Le Petite Bijou’. They have not looked back since. ‘We have a very regular clientele. Which we inherited with the building’, adds Sylvie. ‘This means it has been easy to plan ahead, but naturally there has been some resistance to change. For example, I was about to fill in the old well at the front of the drive with concrete, but some of the guests made such a lot of fuss that I couldn’t!’ ‘The best thing about running a small hotel’ says Gerard in his impeccable English, ‘it that we have provide our guests with the personal touch. Only having a few customers at a time, I soon learnt how Monsieur Lefevre likes his eggs cooked and what brand of cigarette he smokes.’ Of course, the smaller hotel suffers from a slower hotel turnover of stock. Unusual items might simply perish of old age while waiting to be used. Sylvie’s solution is simple: ‘If we suddenly need something, we send out “petit Jacques” to the local hypermarket.’ Only nineteen, Jacques, Gerard’s younger brother, also came with the hotel. He exudes Gallic charm and wit and genuinely does not seem to mind the heavy workload. Set in the stunning green paradise of that is the Lot. Le Petit Bijou looks set for a rosy future. Tourists flock to the area in their thousands in the summer. But a low occupancy rate in the winter quarter means the Bonnet have fewer 12
permanent staff than they would like. Fortunately, they do not suffer from the high labour turnover rate that some small hotels do, but that is because they rely heavily on the largely untrained help of family and friends when the big rush is on. From my bedroom window, I see Gerard loading his car with products from the kitchen garden at the back of the house. ‘In the low season we produce more than we need, so we sell the extra to the local stores. I try to get the best price, but I’m not so good at – how do you say- bargaining?’ he tells me over a glass of wine at dinner on the eve of my departure. 13
Exercises Exercise 1: Answer the following questions a) When did the Bonnet start running their own hotel? b) How is business going? c) Why did not Sylvie fill in the well? Exercise 2: Read the text carefully and make a note of the advantages and disadvantages of running a small hotel that Gerard and Sylvie encountered. Can you think of any others not mentioned in the text? Exercise 3: Write sentences to explain the following vocabulary from the text. a. Regular clientele b. Personal touch c. Slower turnover of stock d. Jacques ….. also came with the hotel e. Heavy workload f. Low occupancy race g. High labour turnover rate h. The big rush i. bargaining 14
Exercise 4: The three words in each of the boxes below can all be combined with one word in the center box. Match each box with a word from the central box below. a. Coffee 1 room f. Disco Clothes 2 season Folk Souvenir 3 center Ballroom 4 view b. High 5 dancing g. Shopping Low Entertainment Summer 6 pool Sport 7 club c. Simple 8 shop h. Heated Five star 9 hotel Indoor De-lux 10 staff Swimming- d. Superb i. Dining- Panoramic Double- Clear Sitting- e. Friendly j. Health Efficient Golf Polite Watersport s 15
Section two: language forms and functions 1) giving opinions The following texts are what four people have said about what they think is important in a hotel. Summarize their opinions in a list. a) I travel a lot- up to three months a year- so, I guess you can say I spend a quarter of my life in the hotels. For me, the ideal hotel has big rooms with comfortable beds and good facilities – including a business center. It should also be as near the center of town as possible, but within easy reach of the airport. b) I love going on vacation, especially in Europe. I worked hard all my life, so, I feel I deserve a little luxury now- and I don't mind paying for it. If you ask me, a hotel that doesn't make you feel really special isn't a hotel. c) I like smaller hotels, because you can learn more about the country, the people, and the culture. The staff have more time for you, I think most of the big hotels are so impersonal. They all look the same. When you are inside them, you can't tell which country you are in. d) It is my job to visit hotels. Not just deluxe 5-star ones, but also the small family-run places with only a few rooms. But if you're asking me personally, the most important things are polite and friendly staff and efficient service. Anything else is really a bonus. 16
Look at the ways in which the people above gave their opinions: I think most of big hotels are so impersonal. For me, the ideal hotel has big rooms…. If you ask me, a hotel that doesn't make you feel ….. It should also be as near the center of town as possible… Can you think of other ways in which people give their opinion? Make similar sentences to express your opinion on: - The hotel industry in your country - Airline cuisine. - Classical music. - Family-run hotels / restaurants 2) Expressing likes and dislikes Look at the following ways of talking about likes and dislikes. Can you put them in order from 'like most' (1) to 'dislike most' (10)? I like smaller hotels. I love going on vacations, especially in Europe. I don't mind paying for it. I enjoy staying in hotels. I hate flying. 17
I hate people who don't say thank you. I'm not too keen on Italian cooking. I can't stand lying on the beach all day. We're both fond of walking. I dislike it when you do that. Make same sentences to express you like/ dislike of the following: - Chinese food - Going to the theatre - Sunbathing - Driving - rain 18
Exercise 1: Exercises Fill the gaps in these sentences using words in brackets. Examples: (like) I like big hotels. (enjoy/ stay) I enjoy staying in big hotels. (love/ when) I love it when I get the chance to stay in big hotels. a) (like) I …………………………………………. Italian restaurants. b) (enjoy/ go) I ……………………………………… to foreign countries. c) (hate/travel) I …………………………………….. by boat. d) (dislike/ when) I ………………………………………. I have to stay in noisy hotels. e) (can’t stand) I …………………………………. People who complain in restaurants. f) (enjoy) I …………………………………… good food. g) (don’t mind/ when) I ………………………………… the service is slow. h) (love/stay) I ……………………………………. In bed late. i) (don’t like/ when) I ………………………………….. the bill is wrong. 19
Exercise 2: Choose the phrase in italics which is grammatically correct. Example: I don’t like it when / can’t stand getting up early. a) I love it / am keen on when I get the chance to go aboard. b) I am not very fond/ dislike of foreign food. c) I am quite keen / enjoy on learning new language. d) I don’t mind it when/ enjoy meeting new people. e) I can’t stand it when / hate guests who complain all the time. Exercise 3: Now write five sentences using your own ideas with the phrases you DID NOT choose in exercise 2. 20
Exercise 4: Match the phrases in column A with the phrases from column B AB 1 I get terribly seasick, so, I hate a. Getting the chance to speak them. 2 Good service is important, but I b. Welcoming the guests. dislike it 3 I go abroad whenever I can. I’m not c. Staying in five-star hotels. fond 4 I’m not very keen d. Getting up early. 5 When the company’s paying for e. Smaller ones more. them, I love 6 I like working in Reception because I f. Going anywhere by boat. enjoy 7 Big hotels are OK, but I like g. On visiting historical sites. 8 I start working at six. I don’t mind h. When waiters don’t leave you alone. 9 I speak three languages so I like i. On holidays in England. 21
Activities Activity 1 Find out about the different types of accommodation in your country/ city, make a list with a summarized description of each. Activity 2 Discuss with your colleagues the advantages and disadvantages of running a small hotel from owner’s point of view as well as clients’ point of view. 22
Unit Two Hotel Facilities When you finish this unit you will be able to: - Describe hotel regular facilities using specialized terminology. - Summarize hotel facilities using facility icons. - Describe hotel special facilities for special guest types. - Express past events using convenient grammatical forms (past simple tense and present perfect tense.) 23
Unit Two Hotel Facilities Section One: Comprehension A) The following are extracted web pages of The Hotel Tharabar Gate in Burma, read the texts then answer the questions below. The Hotel The Hotel @ Tharabar Gate is located in the most unique archaeological site of South East Asia, Old Bagan; the Ancient capital of the Burmese Empire. Surrounded by more than 4000 ancient temples and pagodas, you will be enchanted by its breath -taking views. The Hotel @ Tharabar Gate is within 5 24
minutes walking distance to the spectacular Ananda Temple known as ‘The Jewel of Bagan’. Accommodation The Hotel offers 84 luxury rooms. Room Categories are: 80 Deluxe Rooms 4 Suite Rooms Every room is decorated with teak floors and typical Burmese furniture. Each room with its high ceiling and different hand-painted wall painting are all copies of original Temple Painting of the Bagan period 25
Deluxe Room Nestle and surrounded by a tropical garden. The spacious and traditional appointed Deluxe Rooms (36m2) are non-smoking and designed by using teakwood, marble and Bagan brick. Each room has high ceilings which give the room a large open feeling. Room Amenities & Service Bathtub or walk-in shower Soap amenities Bath robe & slippers Hair dryer Coffee & tea making facilities Mini-bar Telephone Individually controlled air-conditioning 32 Inch flat screen TV 26
In-room safe Complimentary bottled water Free wireless internet access Complimentary use of hotel bicycle Daily turn down service Suite Room Our One Bedroom Suites (72m2) are designed in a resort style, providing the comfort and feel of a resort with teak wood furniture and chic white marble bathroom. A spacious private backyard & terrace with views over the Pagodas. Facilities & Service Luxurious white marble bathroom with separate shower and bathtub Soap & bath amenities 27
Bathrobe & slippers Hair dryer Coffee & tea making facilities Mini-bar Espresso machine Telephone Individually controlled air-conditioning 32 Inch flat screen TV In-room safe Complimentary bottled water Private terrace with pagoda view Complimentary WIFI Complimentary use of hotel bicycle Daily turn down service 24 Hour room service 28
Dining Two dining choices: one in the Tropical Garden and as an alternative the semi-open Main Restaurant Air fine dining traditional Myanmar food, Europeans and Asian Cuisine Accommodates 100 Diners and 150 around the Swimming pool and garden features a pool side bar to relax with a cool Cocktail or Drinks of your choice In Room Dining Service 29
Activities and Other Services For Relaxation after a day of Sightseeing we invite you to experience our Spa with Signature Treatments of Myanmar and Thailand. The 24 hours Butler service will arrange for you Transport, Guides, Sightseeing Tours, Airline Reservations, or book a Balloon Ride with our Partner:\" Balloons Over Bagan\". The hotel is 15 minute drive from the Nyaung Oo Airport. We offer Sunset Boat trip with Snacks and Drinks on board to watch the beautiful Sunset along the Ayeyarwaddy as well as Excursions to Mount Popa (Taung Kalat). Whatever you like to do during your time in Bagan, we are here to make your visit an unforgettable one. https://www.tharabargate.com/index.php 30
Exercise (1) : Exercises: a) Which of the facility icons below can be used for this hotel? b) For each icon below write the facility it refers to. c) Which are room facility icons? d) Which are hotel facility icons? 31
B) The following conversation is made between General Manager of the Palace Hotel (Peter) and a former colleague (John) who meet at the annual Hoteliers’ Conference. After reading the conversation, Tick ( √) the facilities that the hotel has NOW. □ games room □ fitness centre □ tennis court □ sauna □ golf- course □ business apartments □ solarium □business centre □ swimming – pool □conference rooms 32
John : Hello, Peter! Peter: John! How nice to see you! I haven’t seen you for ages! John : No, not since I left the Palace. It must be four years. You ‘re not still there, are you? Peter: I am the General Manager actually. John : Well, well! Congratulations! Peter: Thank you. What are you doing here? John : Oh, I’m still involved with hotels, sort of. I’m a partner in a company that builds leisure facilities – swimming pools, saunas, tennis courts, that sort of things. I can’t interest you in a pool, can I? Peter: I’m afraid you’re too late. We’ve already got one. We ‘ve made quite a few changes since you were there. We built a large extension a couple of years ago with a pool, fitness centre, solarium, and sauna. We’ve even opened a couple of tennis courts. It’s a pity we didn’t know about you. We might have been able to give you some business. John : Well, I’ve only been there for a little over a year. But tell me, you must be doing a pretty well, then? Peter: Yes, things are a lot better than they were four years ago, that’s for sure. You know there was a take-over about a year after you left? John : Yes, I heard. 33
Peter: Well, they have put a lot of money into the hotel, and it really looks great now. Our rooms are far more comfortable and we offer the best facilities in the area. So of course we can charge higher prices. It’s certainly paying off- occupancy rates are right up! John : Well, it was about time. What about those old family rooms in the annexe? Peter: Last year, we converted them into business apartments and a business centre. John : Really? Good idea. A lot of hotels are going that way. Peter: We are hoping to open a suite of conference rooms in the next year or two. John : Well, the old Palace certainly sounds a different place! Peter: Yes, we’ve expanded the restaurant, too. John : Who’s the chef? It’s not still Carlos, surely? Peter: Heaven, no! He’s gone back to Spain. In the end we hired a top French chef, Marcel Fauzet. Have you heard of him? He’s been with us for more than three years now, and he’s certainly made a difference. You must come and have a meal with us some time. John : Yes, I must. It’s just a pity I can’t sell you a swimming pool! 34
C) Special facilities The above texts include room facilities and hotel facilities provided for all guests. What special facilities that hotels need to include for special types of guests? 1) What do we mean by ‘special types of guest’? Give examples. 2) Read the text below about one special type of guests. What problems are mentioned in the text? What solution can be found for each problem? 3) Make a list of other special types of guests in one column and the problems each type face at hotels in another column. 4) Can you suggest solutions for each problem? Make a list. While small may be beautiful, tall is just plain uncomfortable it seems, particularly when it comes to staying in hotels and eating in restaurants. 35
The Tall Persons Club Great Britain was formed six months ago to campaign for the needs of the tall, has turned its attention to hotels and restaurants. Beds that are too small, shower heads that are too low, and restaurant tables with scarcely any leg-room all make life difficult for those of above average height, it claims. But it is not just the extra- tall whose needs are not being met. The average height of the population has been increasing steadily, yet the standard size of beds, doorways, and chairs had remained unchanged. “The bedding industry says a bed should be six inches (15 cm.) larger than the person using it, so even a king size bed at 6’6’’ (195cm.) is falling short for 25% of men, while the standard 6’3’’ ( 180 cm.) bed caters for less than half of the male population,” said 6’8’’ club president Phil Heinricy. Besides 7’ (210 cm.) long beds, Mr Heinricy wants to see shower heads with longer adjusting rails and a taller easy chair in hotel rooms. If not supplied as standard, then he believes at least 5% of rooms should cater for the taller persons, who would be prepared to pay more. Similarly restaurant tables can cause no end of problems. Small tables, which mean the long-legged have to sit a foot or so away from them, are enough to make tall clients go elsewhere. 36
Some have already taken note, however. At Queens Moat Houses’ Caledonian Hotel in Edinburgh, 6’6’’ beds are now installed as standard after requests for longer beds from taller visitors, particularly Americans. One supplier to have recognized the increasing size of its clients is Corby Trouser Presses, which has added two inches to the height of its presses. 1) What other words or expressions are used to describe tall people? 2) Who exactly is affected by the problem? 3) What solutions are being suggested? 4) What steps have already been taken? 5) Do hotels have to deal this issue in your country? Why? Why not? 6) What about “below average height” persons? Do they have similar problems? Describe. D) Guests with special abilities Many guests have special needs. What extra facilities would the following people require or find useful? Match with the column on the right. 37
AB 1 A person in a wheel chair. a. Organized games and activities. 2 An elderly person. b. Nappy-changing facilities in toilets. 3 A family with a baby. c. A resident nurse. 4 A family with young children. d. Push-chairs 5 A blind person. e. Special wide doors. 6 A deaf person. f. A courtesy bus to the town centre g. Ramps at all stairs. h. A playground and /or play-room i. Hoists in bedrooms j. Lifts to all floors. k. Notices in Braille l. A low –level front desk. m. A staff member who knows sign language 38
Section Two: Vocabulary Match the hotel guidebook symbols with the facilities listed below. A few have been done for you. 39
Tennis Special Christmas arrangements Telephone in bedroom Recreation/ games room Parking Laundry /valet service Conferences Four-poster bed Central heating Building of historic interest TV in bedrooms Children welcomed Foreign language spoken Solarium Facilities for disabled Night porter Morning coffee/snacks Dogs allowed Bar Golf- course (9 holes) Mini-bar in bedrooms Golf –course (18 holes) Swimming pool Air-conditioning fishing 40
Exercises Exercise 1: complete the sentences by choosing a word from column A and a word from column B. AB Play- Access Safety Size Stair Nurse King Rail Resident Bus Wheelchair Changing Nappy- Lift courtesy room a) If the weather is bad , the children at the hotel can use the ……………………….. …………………………….. on the ground floor. b) In order to cater for guests who have babies, we have installed …..………….…….. ……………………………… c) There is no need to get a taxi from the airport. We provide a …………………………… ……………………………… d) Because many of our clients are elderly, we have a ………………….………. ………………………………In case they need medical attention. 41
e) As the stairs are quite steep, we have fitted a …………………………………… ………………………………… f) One of the toilets on the ground floor has been widened to provide ………………………….. ……………………….. for disabled guests. g) A number of our rooms now have ………………………………… ………………………. Beds as we have had complaints that the beds are too small. h) We decided that the cheapest way of giving people in wheelchairs access to the first floor was to install a ………………………….. ……………………………. 42
Section Three: Grammar and language use A)Making comparisons Look at how we compare things: Yes, things are better than they were four years ago… Our rooms are far more comfortable…. ….we offer the best facilities in the area. Comparing two parties We use comparative adjectives followed by than when we compare between two parties. We form comparative adjectives by adding (er) to the adjective. For long adjectives which contain more than two syllables we use (more/less) before the adjective. Irregular adjectives have irregular comparative forms, not derived. Comparing more than two parties We use superlative adjectives preceded by (the) We form the superlative adjective by adding (est) to the adjective. 43
For long adjectives which contain more than two syllables we use (most/least) before the adjective. Irregular adjectives have irregular comparative forms, not derived. Now complete the following table with the missing adjective /adjective form ADJECTIVE COMPARATIVE SUPERLATIVE expensive More expensive than The most expensive Clean ------------------------------- ------------------------------- -------------------- Better than ------------------------------- -------------------- ------------------------------- The cheapest -------------------- More interesting than ------------------------------- Bad ------------------------------- ------------------------------- -------------------- More spacious than ------------------------------- -------------------- ------------------------------- The most comfortable -------------------- Bigger than ------------------------------- -------------------- Busier than ------------------------------- quiet ------------------------------- ------------------------------- 44
Exercises Exercise1: a potential guest is phoning a country house hotel to ask about differences between the rooms. Fill in the gaps with the comparative or superlative forms of adjectives in brackets. Hotel : Good afternoon, Carlton Court Hotel, How can I help you? Guest: Good afternoon. I’m phoning to ask about the three suites you feature in your brochure- the Nelson, the Clive, and the Drake. I’m trying to decide which one would be …………….(suitable) for me. Are they all more or less the same? Hotel : No, they are all individually designed. I’ll start with the Nelson suite- it has a single bed, a sitting-room and an en-suite bathroom. It costs $650 per night. So, it’s ……………………..(cheap) of the three because it’s for one person. Guest: How much …………………….(big) are the other two? Hotel : About twice the size. The Clive is quite a lot ……………………..(spacious) than the Nelson, and has a double bed, en- suite bathroom, a sitting room and a small dining room. It’s a little ………………………….. (expensive) and costs $850 per night per person, but that include dinner for two. It’s the only suite on the top floor, so it has …………………………….(good) view of the city. 45
Guest: And what is the Drake suite like? Hotel : Well, it’s $1005 per person per night including dinner, so it is our ………………………….. (expensive) suite, but it’s also our ……………………………. (popular) one, and reservations to be made well in advance. It is ………………………………(large) than either the Clive or the Nelson, and it is ……………………….(quiet) than them because it is at the back of the hotel. Guest: Thank you very much. I’ll be in touch again soon. 46
B) Describing past time We describe events in the past time using two forms: present perfect and simple past. We use the Present Perfect to talk about: events at an undefined time in the past which have a result in the present. Examples: ...they ‘ve put a lot of money into the hotel, and it really looks great now. ….we ‘ve made quite a few changes since you were there. Situations which began in the past and are still continuing Examples: He’s been with us for more three years now…… We form the present perfect by : The auxiliary verb (have) in the first form + the main verb in the third form Examples: I have gained a large experience since I worked here. He/she/it has been here for the last three months. We use simple past to describe events at a particular time in the past. 47
Examples: We built a large extension a couple of years ago….. Last year, we converted them into business apartments….. He left just after you. We form the simple past by using the main verb in the second form. 48
Exercises Exercise 1: Write the following sentences in full using the present perfect or the simple past: a.) “when (they/arrive)?” “ Two weeks ago.” b.) In January, we (employ) three new members of staff. c.) I (not /see) Samantha since February. d.) The guests (be) tired after their long journey. e.) Last year, prices (go up) by five per cent. f.) Our current chef (work) here for five years. g.) We (decide) to buy it as soon as we saw it. h.) As you can see, we (finish) building the extension. Exercise 2: Using present perfect, write sentences about what the new owner of Astron Hotel have done to the bedrooms. a. Repaint/ all/ rooms b. Put/ new baths/ all/ bedroom c. Replace/ all/ old beds d. Take down/ old wall paper e. Change/ all/ pictures f. Lay/ new carpets 49
g. Install/ TVs/ all rooms h. Spend/ a lot of money/ curtains and fabrics i. Build/ new cupboards/ all/ rooms Exercise 3: Read the following extract from a tour operator’s report about a visit to a hotel. Put the verbs into present perfect or simple past. REPORT: ASTRON HOTEL We ………………….(visit) the Astron Hotel in last July, when we …………………… (decide) that we would not feature the hotel in our brochure. There …………………………….(be) a number of reasons for this: the rooms ………………………..(need) upgrading, we ……………………..(feel) that the standard of service …………………. (not/ be) good enough, and the hotel ………………………………. (not/seem) to be well managed. However, a great deal ……………………………(change) since last July, and the hotel is now under new management. They ……………………………( redecorate) all the rooms, and they ………………………………..(make) the restaurant much more comfortable and attractive. They……………………(also/ build) a new pool. They ……………………………( start) work on a new extension which should be completed by April next year, and this will bring the number of available rooms to 200. The new manager ………………………….( introduce) an incentive scheme for the 50
