New Zealand Package Tours Oct 2016 - Sep 2017

NEW ZEALANDPACKAGE TOURS OCT 2016 – SEP 2017

NEW ZEALAND 90–Mile BAY OF Beach ISLANDS Kaitaia Paihia Kawakawa Whangarei Dargaville North Island Travelling Times and Distances HAURAKI GULF Coromandel Manly Peninsula 658 457 202 206 280 234 537 241 357 423 325 127 449 Auckland Auckland Takapuna Whitianga 9:15 8:00 3:10 3:20 4:05 3:35 7:40 4:15 6:20 6:35 6:00 1:55 8:20 538 468 445 298 332 287 394 739 585 216 823 394 Gisborne Pukekohe 8:15 7:15 7:30 5:00 5:25 4:50 6:05 12:35 10:25 3:25 14:20 6:30 532 331 75 107 153 107 411 368 231 296 452 Hamilton Paeroa Waihi BAY OF Tauranga PLENTY 7:30 6:05 1:15 1:55 2:10 1:40 5:45 6:10 4:25 4:40 7:55 Huntly Hicks Bay 983 779 524 531 602 558 861 108 681 748 Kaitaia Morrinville Te Puke Cambridge Whakatane 15:15 14:00 9:10 9:20 10:05 9:35 13:40 2:15 12:20 12:35 323 252 307 299 143 225 178 661 412 Napier Hamilton Opotiki Gisborne 4:50 3:50 5:05 4:55 2:30 3:50 2:40 10:50 6:15 Te Awamutu Tokoroa Rotorua 355 160 173 308 296 299 234 597 New Plymouth Waitomo Glowworm Caves Mangakino 5:10 2:25 3:30 5:40 5:25 5:35 3:35 10:35 Te Kuiti Lake Taupo 898 697 440 445 518 474 777 Paihia NORTH ISLAND 13:30 12:15 7:25 7:35 8:20 7:50 11:55 145 74 342 415 259 339 Palmerston North Ohura Taupo 2:10 1:10 6:20 6:00 3:35 4:55 New Plymouth Taumarunui Turangi Tawarera Wairoa 460 309 166 86 80 Rotorua Tongariro HAWKE’S BAY National Park Napier 6:30 4:25 2:45 1:30 1:20 Mt Egmont Mt Ruapehu Waiouru 380 229 163 156 Taupo Opunake Stratford Ohakune 5:10 3:05 2:35 2:25 545 439 151 Tauranga Hawera Taihape Hastings 8:00 6:35 2:30 473 273 Waitomo Glowworm Caves Wanganui Marton Waipukurau 7:10 5:10 195 Wanganui Palmerston North Dannevirke 2:45 WoodvilleWellington Levin Collingwood Picton Kapiti Takaka Coast Motueka Upper Masterton Karamea Hutt Lower Hutt TASMAN SEA Nelson Blenheim WELLINGTON Murchison SOUTH PACIFIC OCEAN Westport Reefton Hanmer Kaikoura Springs Lewis Pass Akaroa Greymouth Hokitika Ble nheim 403 Arthur’s 5:55 Pass W aip ara C hristc hurch 321 82 Rangiora Ka iapoi 4:35 1:20 Franz Josef Glacier C hris tchu rch Du nedin 361 683 443 Fox Glacier Lincoln ALykattreo laton F ranz Josef 5:00 9:35 6:20 Methven 570 408 520 490 10:30 6:15 8:00 7:35 Mt Cook Ashburton Greym outh 189 565 255 331 337 3:15 9:10 4:10 5:05 5:30 Haast Tekapo Geraldine Haast 335 146 424 554 666 636 Fairlie Temuka 5:40 2:30 7:40 9:05 10:50 10:25 Twizel Timaru Haast SOU TH ISL AND I nverc argill 396 731 542 271 578 899 660 Pass 8:10 13:55 10:40 3:10 8:10 12:45 9:30 Omarama Kai k oura 757 706 401 590 540 180 129 266 Lindis Waimate 11:00 11:25 5:55 9:10 7:50 2:50 1:50 4:10 Pass Kurow Milford Sound Wanaka Mi lford 943 280 514 849 660 410 771 1092 853 16:15 4:45 10:15 16:00 12:45 6:35 11:35 1:50 12:55 Arrowtown Oamaru Mt Cook 578 506 445 360 524 506 319 330 651 412 Queenstown Cromwell 8:55 7:45 6:25 6:25 12:10 8:55 4:35 4:45 9:20 6:05 Te Anau Lake Dunedin Ne lson 747 1145 224 1016 631 296 485 799 417 117 499 Wakatipu 11:10 16:10 3:35 14:30 10:20 4:35 7:50 11:20 6:20 1:45 7:40 Picto n 113 680 1121 157 928 695 360 549 711 350 29 432 2:10 9:50 16:35 2:15 13:50 11:15 5:30 8:45 10:00 5:00 0:25 6:20 Manapouri Lumsden Q uee nst own 873 850 271 307 655 189 219 554 365 281 478 808 569 Fiordland National Tapanui 12:15 15:00 3:50 5:05 10:00 3:00 5:10 10:55 7:40 4:25 7:15 11:50 8:35 Park Gore Milton Te An au 166 1000 1024 426 121 826 159 393 728 539 289 650 971 732 Mataura Balclutha 2:45 14:15 13:50 6:35 2:20 12:00 2:25 7:55 13:40 10:25 4:15 9:15 13:50 10:35 Invercargill Owaka Wan ak a 245 71 778 779 212 366 602 248 148 483 294 276 428 749 510 4:35 1:50 11:30 13:10 3:05 6:55 9:20 4:50 3:20 9:05 5:50 4:20 6:30 11:05 7:50 FOVEAUX STRAIT Bluff West Port 588 823 659 294 230 629 945 390 836 440 105 294 670 336 265 416 10:50 15:25 12:40 5:55 3:45 12:55 17:45 5:30 15:40 7:30 1:45 5:00 10:10 5:10 4:15 6:30 STEWART ISLAND South Island Travelling Times and Distances

Quick TipDon’t be shy to pop that million-dollar question.It pays to ask the right questions before makingyour travel purchase decision, and not just bycomparing packages by prices alone. Even if youthink you are “paying lesser” for some aspectsof the tour, these could eventually make theirway into your tour bill in other forms.New Zealand Is Just Better With Chan Brothers TravelGreat holidays are measured Passionate And Seasoned Professionals One-of-a-kind Immersionsin great moments and There is nothing like having a knowledgeableChan Brothers Travel has tour manager providing insights at the drop of From the must-sees to the hidden gems, ourbeen at the forefront in the a hat. Our dedicated team of tour managers itineraries are comprehensively packed withbusiness of creating delightful possesses at least 10 years of specialised all the choice attractions and authentictour experiences that keep our experience in the places you are travelling to. offerings of your destination. Be it picturesquecustomers returning time and New Zealand countryside, the real Middle-again. Truth be told, owning that Well-located Accommodation earth of Hobbiton Movie Set or UNESCO Worlddream holiday is not exactly a A quintessential New Zealand trip should Heritage Sites such as Milford Sound, you canwalk in the park; hence we are include an overnight stay in Rotorua and Lake be rest assured we have all grounds covered.making it a breeze for you and Tekapo, 2 of New Zealand’s most picturesque Our exclusively arranged experiences aim tohere is how we do it. spots. Be embraced by the splendour of offer you a deeper insight into New Zealand Mother Nature and enjoy quick access to other from all angles. Go on a visit to New Zealand’s nearby attractions such as Rotorua’s renowned iconic Punakaiki and gaze in wonder at the Polynesian spas, and experience all these famous Pancake Rocks, immerse into indigenous without feeling rushed. culture with a traditional Maori hangi feast, and indulge in a splendid champagne breakfast with Well-paced Itineraries Skyline Rotorua amid the panoramic views plus There is a popular saying that goes “taking experience an exhilarating Luge ride. time easy is time well spent”, and we are a firm proponent of that. You may think itineraries packed to the brim offer the best value but in reality, you could just be spending your precious holiday time on commute, rushing from one point to another. With our perfectly scheduled programmes, you will have ample time for each and every important sight and site of interest.With over 50 years’ worth of happy customers, no one comes close to Chan Brothers Travel for perfecting the New Zealand holiday experience. Noteworthy Awards And Accolades PLATINUM - SINGAPORE 2013 / 2012 / 2011 / 2010 2013 / 2010 / 2005 / 2001 / 2000 / 1999 2016 / 2015 / 2014 / 2013 / 2012 / 2011 / 2010 / 2008 AsiaOne People’s Choice Award TTG Travel Awards - Best Travel Agency SingaporeReader’s Digest Trusted Brand Platinum - Travel Agent - Best Travel Agency (Awarded by Travel Trade Gazette Asia) (Awarded by Reader’s Digest) (Awarded by AsiaOne) 2005 2012 WSQ Most Supportive Employer - Tour & Travel 2006 SPBA Heritage Brand Award (Awarded by Singapore Workforce Outstanding Branding Effort - Local (Awarded by Association of Small & Development Agency) (Awarded by National Association of Medium Enterprise & Lianhe Zaobao) 2004 Singapore’s Top 100 Brands & Travel Agents Singapore) 2000 Number 1 Online Travel Agency (Awarded by Brand Portfolio) 2002 / 2001 / 1995 / 1987 Singapore Business Awards Enterprise Award Travel Agency of the Year (Awarded by The Business Times (Awarded by Singapore Tourism Board) & DHL Worldwide Express)

8 DAYS 6 NIGHTS/ SOUTH ISLAND/NEW ZEALAND11 DAYS 9 NIGHTSALPINE BEAUTY(NZ08B/NZ11B)Highlights Christchurch Day 1 views as you head towards Westland Tai H Cashmere Hills Poutini National Park to see the famous H International Antarctic Centre Singapore – Christchurch Fox Glacier. H Hagglund ride Note (Meals On Board) Depending on circumstances, overnight Punakaiki Assemble at Singapore Changi Airport for your accommodation may be in Franz Josef and visit to H Pancake Rocks flight to Christchurch. Fox Glacier may be replaced with visit to Franz Josef Glacier. Hokitika Day 2 H Glassblowing studio Day 4 H Greenstone centre Christchurch – Greymouth Fox Glacier – Wanaka – Westland Tai Poutini National Park (Meals On Board/Buffet Dinner) Queenstown H Fox Glacier Upon arrival, embark on a city tour of Christchurch and drive past Transitional (Breakfast/Chinese Dinner) Wanaka Cardboard Cathedral. Head to the famous Travel through Haast Pass towards H Lakes Wanaka and Hawea Cashmere Hills for fine views of Christchurch, Queenstown. Formed by massive glaciers over which is also known as the most English city 10,000 years ago, Lakes Wanaka and Hawea Queenstown outside England. Thereafter, go on a scenic ride lay side by side, presenting an incomparable H Cromwell fruit orchard through Canterbury Plains and Arthur’s Pass to alpine panorama. Stop over at a fruit orchard H Kawarau River H Arrowtown Greymouth, the largest town on New Zealand’s in Cromwell to shop for local fruits. Thereafter, West Coast. stop at the banks of Kawarau River, where you Mt Cook National Park Note may go for an optional jetboating adventure at H Church of the Good Shepherd Depending on circumstances, overnight accommodation your own expense. Continue to Queenstown, H Lake Tekapo may be in Hokitika, and dinner will be western style a town nestled by Lake Wakatipu. instead. Note Rotorua Depending on circumstances, overnight accommodation H Te Puia Te Whakarewarewa Thermal Day 3 may be outside of Queenstown. Valley H New Zealand Maori Arts and Crafts Greymouth – Punakaiki – Day 5 Institute Hokitika – Fox Glacier H Mt Ngongotaha gondola ride Queenstown H Skyline Skyrides champagne (Breakfast/Western Dinner) breakfast with Luge ride This morning, visit the magnificent marine (Breakfast) H Rainbow Springs Nature Park reserve at Punakaiki, best known for its Spend the day at leisure. You may join an H Agrodome Farm Show unusual Pancake Rocks which resemble optional tour to the ruggedly beautiful Milford H Hangi feast dinner with Maori concert giant grey pancakes. Travel to Hokitika to Sound, a UNESCO World Heritage Site, or try visit a glassblowing studio and a greenstone horseback riding and whitewater rafting at your Matamata centre where you will be able to shop for own expense. H Hobbiton Movie Set Tour beautiful ornaments. Continue along the Note coast of Tasman Sea and marvel at the scenic Depending on circumstances, overnight accommodation Auckland may be outside of Queenstown. H Auckland Harbour Bridge H Parnell Village4  Chan Brothers Travel | NEW ZEALAND

Agrodome Farm Show Church of the Good Shepherd Arrowtown Te Whakarewarewa Thermal Valley Day 9 International Antarctic Centre Auckland Harbour Bridge RotoruaDay 6 Day 8 (Champagne Breakfast/Hangi Feast Dinner)Queenstown – Arrowtown – Christchurch – Singapore Take a gondola ride to admire the surroundingMt Cook National Park – panoramic views as you ascend to the topLake Tekapo (Breakfast/Meals On Board) of Mt Ngongotaha. Indulge in an exclusive If time permits, you can do some last-minute champagne breakfast amidst the beautiful(Breakfast/Buffet Dinner) shopping before you transfer to the airport for views of Rotorua at Skyline Skyrides. Next,Arrowtown is surrounded by The Remarkables your flight home. experience an exhilarating ride on the Luge.mountain range, making it a perfect stop to The Luge is a fun-filled 2-kilometre-longenjoy the view and explore this beautiful town. 11 DAYS 9 NIGHTS gravity ride on a cart which is suitable for allProceed to Mt Cook National Park region, ITINERARY AS FOLLOWS ages. Thereafter, stroll through the beautifulen route, stop by Mt Cook Lookout at Lake Rainbow Springs Nature Park, home toPukaiki where Mt Cook, New Zealand’s highest (NZ11B) thousands of trout and native birds, and meetmountain, stands. If weather permits, take an the most popular New Zealand icon, the kiwi.optional helicopter ride up to Tasman Glacier Day 8 Proceed to Agrodome Farm Show and watchat your own expense. Thereafter, visit Church Christchurch – Auckland – sheep dogs and 19 breeds of sheep perform.of the Good Shepherd by the edge of the lovely Rotorua To top off this evening’s experience, enjoy aLake Tekapo. traditionally cooked hangi feast dinner fromNote (Breakfast/Chinese Dinner) earthen ovens and relish in a Maori concertDepending on circumstances, overnight accommodation Transfer to the airport for your domestic with lively songs and performances.may be outside of Lake Tekapo region. flight to Auckland. Upon arrival, proceed to Rotorua and head to Te Puia to view the Day 10Day 7 natural wonderland of bubbling mud pools,Lake Tekapo – Christchurch erupting geysers and steaming hot springs at Rotorua – Matamata – Te Whakarewarewa Thermal Valley. Learn Auckland(Breakfast/Thai Dinner) about Maori culture at New Zealand MaoriAfter breakfast, enjoy a scenic ride through Arts and Crafts Institute. You may wish to (Breakfast/Buffet Dinner)Mackenzie Country and Burke’s Pass. Upon enjoy a relaxing soak in the mineral pools of Travel to Matamata to experience Hobbitonarrival in Christchurch, visit International Polynesian Spa at your own expense. Movie Set Tour where “The Lord of theAntarctic Centre to gain insights to the Rings” and “The Hobbit” trilogies were filmed.awesome beauty of the Antarctic. View See the remnants of the original Hobbitontheir latest attraction, 4D Extreme Theatre, NZ village and be awed by the picturesque NewPenguin Encounter or hop onto a Hagglund ride Zealand farmland. Witness the setting of theto experience a thrilling Antarctic adventure. movie with a large pine tree by the lake and the surrounding rolling countryside. Next, continue to Auckland for a city tour through this cosmopolitan City of Sails. Stop to admire the best views of Auckland Harbour Bridge, one of the city’s most distinctive landmarks, and Victorian buildings at charming Parnell Village. Day 11 Auckland – Singapore (Breakfast/Meals On Board) If time permits, you can do some last-minute shopping before you transfer to the airport for your flight home. Remarks If a place of visit is closed to visitors, it will be replaced with an alternative. During major events, accommodation may not be in the city mentioned. Sequence of itinerary is subject to change without prior notice. NEW ZEALAND | Chan Brothers Travel  5

11 DAYS 9 NIGHTS NEW ZEALAND ALPINE BEAUTY(NZ11B Reverse Itinerary)Highlights Rotorua Day 1 and 19 breeds of sheep perform. To top off H Te Puia Te Whakarewarewa this evening’s experience, enjoy a traditionally Thermal Valley Singapore – Auckland cooked hangi feast dinner from earthen ovens H New Zealand Maori Arts and Crafts and relish in a Maori concert with lively songs Institute (Meals On Board) and performances. H Mt Ngongotaha gondola ride Assemble at Singapore Changi Airport for your H Skyline Skyrides champagne flight to Auckland. Day 4 breakfast with Luge ride H Rainbow Springs Nature Park Day 2 Rotorua – Matamata – H Agrodome Farm Show Auckland H Hangi feast dinner with Maori concert Auckland – Rotorua (Breakfast/Buffet Dinner) Matamata (Meals On Board/Chinese Dinner) Travel to Matamata to experience Hobbiton H Hobbiton Movie Set Tour Upon arrival, proceed to Rotorua and head to Movie Set Tour where “The Lord of the Te Puia to view the natural wonderland of Rings” and “The Hobbit” trilogies were filmed. Auckland bubbling mud pools, erupting geysers and See the remnants of the original Hobbiton H Auckland Harbour Bridge steaming hot springs at Te Whakarewarewa village and be awed by the picturesque New H Parnell Village Thermal Valley. Learn about Maori culture at Zealand farmland. Witness the setting of the New Zealand Maori Arts and Crafts Institute. movie with a large pine tree by the lake and Christchurch You may wish to enjoy a relaxing soak in the the surrounding rolling countryside. Next, H Cashmere Hills mineral pools of Polynesian Spa at your own continue to Auckland for a city tour through H International Antarctic Centre expense. this cosmopolitan City of Sails. Stop to admire H Hagglund ride the best views of Auckland Harbour Bridge, Day 3 one of the city’s most distinctive landmarks, and Punakaiki Victorian buildings at charming Parnell Village. H Pancake Rocks Rotorua Day 5 Hokitika (Champagne Breakfast/Hangi Feast Dinner) H Glassblowing studio Take a gondola ride to admire the surrounding Auckland – Christchurch – H Greenstone centre panoramic views as you ascend to the top Greymouth of Mt Ngongotaha. Indulge in an exclusive Westland Tai Poutini National Park champagne breakfast amidst the beautiful (Breakfast/Buffet Dinner) H Fox Glacier views of Rotorua at Skyline Skyrides. Next, Transfer to the airport for your domestic experience an exhilarating ride on the Luge. flight to Christchurch. Upon arrival, embark Wanaka The Luge is a fun-filled 2-kilometre-long gravity on a city tour of Christchurch and drive past H Lakes Wanaka and Hawea ride on a cart which is suitable for all ages. Transitional Cardboard Cathedral. Head to Thereafter, stroll through the beautiful Rainbow the famous Cashmere Hills for fine views of Queenstown Springs Nature Park, home to thousands of Christchurch, which is also known as the most H Cromwell fruit orchard trout and native birds, and meet the most English city outside England. Thereafter, go on H Kawarau River H Arrowtown popular New Zealand icon, the kiwi. Proceed to a scenic ride through Canterbury Plains and Agrodome Farm Show and watch sheep dogs Mt Cook National Park H Church of the Good Shepherd H Lake Tekapo6  Chan Brothers Travel | NEW ZEALAND

Arthur’s Pass to Greymouth, the largest town alpine panorama. Stop over at a fruit orchard optional helicopter ride up to Tasman Glacieron New Zealand’s West Coast. in Cromwell to shop for local fruits. Thereafter, at your own expense. Thereafter, visit ChurchNote stop at the banks of Kawarau River, where you of the Good Shepherd by the edge of the lovelyDepending on circumstances, overnight accommodation may go for an optional jetboating adventure at Lake Tekapo.may be in Hokitika, and dinner will be western style your own expense. Continue to Queenstown, a Noteinstead. town nestled by Lake Wakatipu. Depending on circumstances, overnight accommodation Note may be outside of the Lake Tekapo region.Day 6 Depending on circumstances, overnight accommodation may be outside of Queenstown. Day 10Greymouth – Punakaiki –Hokitika – Fox Glacier Day 8 Lake Tekapo – Christchurch(Breakfast/Western Dinner) Queenstown (Breakfast/Thai Dinner)This morning, visit the magnificent marine After breakfast, enjoy a scenic ride throughreserve at Punakaiki, best known for its (Breakfast) Mackenzie Country and Burke’s Pass. Uponunusual Pancake Rocks which resemble giant Spend the day at leisure. You may join an arrival in Christchurch, visit Internationalgrey pancakes. Travel to Hokitika to visit a optional tour to the ruggedly beautiful Milford Antarctic Centre to gain insights to theglassblowing studio and a greenstone centre Sound, a UNESCO World Heritage Site, or try awesome beauty of the Antarctic. View theirwhere you will be able to shop for beautiful horseback riding and whitewater rafting at your latest attraction, 4D Extreme Theatre, NZornaments. Continue along the scenic coast own expense. Penguin Encounter or hop onto a Hagglund rideof Tasman Sea before you arrive at Westland Note to experience a thrilling Antarctic adventure.Tai Poutini National Park to see the famous Depending on circumstances, overnight accommodationFox Glacier. may be outside of Queenstown. Day 11NoteDepending on circumstances, overnight accommodation Day 9 Christchurch – Singaporemay be in Franz Josef and visit to Fox Glacier may bereplaced with visit to Franz Josef Glacier. Queenstown – Arrowtown – (Breakfast/Meals On Board) Mt Cook National Park – If time permits, you can do some last-minuteDay 7 Lake Tekapo shopping before you transfer to the airport for your flight home.Fox Glacier – Wanaka – (Breakfast/Buffet Dinner)Queenstown Arrowtown is surrounded by The Remarkables Remarks mountain range, making it a perfect stop to If a place of visit is closed to visitors, it will be replaced(Breakfast/Chinese Dinner) enjoy the view and explore this beautiful town. with an alternative.Travel through Haast Pass towards Proceed to Mt Cook National Park region, During major events, accommodation may not be inQueenstown. Formed by massive glaciers over en route, stop by Mt Cook Lookout at Lake the city mentioned.10,000 years ago, Lakes Wanaka and Hawea Pukaiki where Mt Cook, New Zealand’s highest Sequence of itinerary is subject to change withoutlay side by side, presenting an incomparable mountain, stands. If weather permits, take an prior notice.

#N1EWJEZETALBANODA’STINGEXPERIENCEWWW.GOLDFIELDSJET.CO.NZ Goldfields Mining CentreQUEENSTOWN + CROMWELL NEW ZEALAND Kawarau Gorge State Highway 6 (SH6) Cromwell

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8 DAYS 6 NIGHTS/ SOUTH ISLAND/NEW ZEALAND WITH11 DAYS 9 NIGHTS CHOCOLATES AND FARM EXPERIENCE(NZ08F/NZ11F)HighlightsChristchurch Day 1 and stop over at Dunedin Railway Station,H International Antarctic Centre arguably the most photographed building inH Hagglund ride H Cashmere Hills Singapore – Christchurch New Zealand. Thereafter, visit Cadbury World which will delight you and your taste buds. GoOamaru (Meals On Board) on a guided chocolate factory tour and get toH Moeraki Boulders Assemble at Singapore Changi Airport for your see exciting interactive displays. flight to Christchurch. NoteDunedin Cadbury World is closed on 25 and 26 December,H Baldwin Street H University of Otago Day 2 1 and 2 January, and from early to mid June forH Dunedin Railway Station routine maintenance, and will be replaced with aH Cadbury World Christchurch tour to Olveston Historic Home or Larnach Castle and Gardens.Queenstown (Meals On Board/Western Dinner)H Cromwell fruit orchard Upon arrival, visit International Antarctic Day 4H Goldfields Mining Centre Centre to gain insights to the awesome beautyH Kawarau River H Arrowtown of the Antarctic. View the latest attraction, the Dunedin – Arrowtown –H TSS Earnslaw vintage steamship cruise 4D Extreme Theatre, NZ Penguin Encounter, QueenstownH Walter Peak High Country Farm or hop onto a Hagglund ride to experience a thrilling Antarctic adventure. Next, embark (Breakfast/Chinese Dinner)Mt Cook National Park on a city tour of Christchurch and drive past This morning, head to Queenstown. Stop overH Church of the Good Shepherd Transitional Cardboard Cathedral. Head to at a fruit orchard in Cromwell to shop for localH Lake Tekapo the famous Cashmere Hills for fine views of fruits. Next, visit Goldfields Mining Centre for Christchurch, which is also known as the most a fascinating insight into the country’s gold-Rotorua English city outside England. mining heritage. At the banks of KawarauH Te Puia Te Whakarewarewa River, you may go for an optional jetboatingThermal Valley Day 3 adventure at your own expense. ArrowtownH New Zealand Maori Arts and Crafts is surrounded by The Remarkables mountainInstitute Christchurch – Oamaru – range, making it a perfect stop to enjoy the viewH Mt Ngongotaha gondola ride Dunedin and explore this beautiful town. Continue toH Skyline Skyrides champagne Queenstown, a town nestled by Lake Wakatipu.breakfast with Luge ride (Breakfast/Buffet Dinner) NoteH Hangi feast dinner with Maori concert After breakfast, enjoy a scenic ride to Oamaru Depending on circumstances, overnight accommodation and head to Moeraki Boulders, renowned for may be outside of Queenstown.Te Puke its natural and perfectly spherical boulders onH Kiwi fruit orchard the beach. Next, proceed to Dunedin which has a strong Scottish heritage. Start your cityWaitomo tour at Baldwin Street, which is known as theH Waitomo Glowworm Caves world’s steepest street. You will see University of Otago, New Zealand’s oldest universityAucklandH Auckland Harbour BridgeH Parnell Village10  Chan Brothers Travel | NEW ZEALAND

11 DAYS 9 NIGHTS ITINERARY AS FOLLOWS (NZ11F)TSS Earnslaw vintage steamship cruise Day 8 Christchurch – Auckland – Rotorua (Breakfast/Chinese Dinner) Transfer to the airport for your domestic flight to Auckland. Upon arrival, proceed to Rotorua and head to Te Puia to view the natural wonderland of bubbling mud pools, erupting geysers and steaming hot springs at Te Whakarewarewa Thermal Valley. Learn about Maori culture at New Zealand Maori Arts and Crafts Institute. You may wish to enjoy a relaxing soak in the mineral pools of Polynesian Spa at your own expense. Cadbury World Walter Peak High Country Farm Day 9 Waitomo Glowworm Caves University of Otago Rotorua – Te Puke – RotoruaDay 5 Day 7Queenstown Queenstown – (Champagne Breakfast/Hangi Feast Dinner) Mt Cook National Park – Take a gondola ride to admire the surrounding(Breakfast) Lake Tekapo – Christchurch panoramic views as you ascend to the topSpend the day at leisure. You may join an of Mt Ngongotaha. Indulge in an exclusiveoptional tour to the ruggedly beautiful Milford (Breakfast/Thai Dinner) champagne breakfast amidst the beautifulSound, a UNESCO World Heritage Site, or try This morning, travel to Mt Cook National Park views of Rotorua at Skyline Skyrides. Next,horseback riding and whitewater rafting at your region, en route, stop by Mt Cook Lookout at experience an exhilarating ride on the Luge.own expense. Lake Pukaiki where Mt Cook, New Zealand’s The Luge is a fun-filled 2-kilometre-long gravityNote highest mountain, stands. If weather permits, ride on a cart which is suitable for all ages.Depending on circumstances, overnight accommodation take an optional helicopter ride up to Tasman Thereafter, journey towards Te Puke to visitmay be outside of Queenstown. Glacier at your own expense. Thereafter, visit a kiwi fruit orchard and take a guided tour Church of the Good Shepherd by the edge of through the orchard. To top off this evening’sDay 6 the lovely Lake Tekapo before you continue experience, enjoy a traditionally cooked hangiQueenstown your journey to Christchurch. feast dinner from earthen ovens and relish in a Maori concert with lively songs and(Breakfast/BBQ Lunch) Day 8 performances.Relive bygone days on board the vintage Christchurch – Singaporesteamship TSS Earnslaw, one of the last Day 10remaining coal-fired passenger vessels, on your (Breakfast/Meals On Board)way to Walter Peak High Country Farm. Upon If time permits, you can do some last-minute Rotorua – Waitomo –arrival at the farm, experience a sheep-shearing shopping before you transfer to the airport for Aucklanddemonstration and sheep dog show. your flight home.Note (Breakfast/Buffet Dinner)TSS Earnslaw cruise is not in service from mid May This morning, explore the breathtakingto mid July and will be replaced with a launch ride. interiors of Waitomo Glowworm Caves.Depending on circumstances, overnight accommodation Board a boat and journey deep into themay be outside of Queenstown. depths of these limestone caves until you reach the silence of the glowworm caves. Next, continue to Auckland for a city tour through this cosmopolitan City of Sails. Stop to admire the best views of Auckland Harbour Bridge, one of the city’s most distinctive landmarks, and Victorian buildings at charming Parnell Village. Day 11 Auckland – Singapore (Breakfast/Meals On Board) If time permits, you can do some last-minute shopping before you transfer to the airport for your flight home. Remarks If a place of visit is closed to visitors, it will be replaced with an alternative. During major events, accommodation may not be in the city mentioned. Sequence of itinerary is subject to change without prior notice. NEW ZEALAND | Chan Brothers Travel  11





11 DAYS 9 NIGHTS NEW ZEALAND WITH MILFORD SOUND(NZ11M) Brand NewHighlightsTe Puke Day 1 experience an exhilarating ride on the Luge.H Kiwi fruit orchard The Luge is a fun-filled 2-kilometre-long Singapore – Auckland gravity ride on a cart which is suitable for allRotorua ages. Thereafter, stroll through the beautifulH Te Puia Te Whakarewarewa (Meals On Board) Rainbow Springs Nature Park, home toThermal Valley Assemble at Singapore Changi Airport for thousands of trout and native birds, and meetH New Zealand Maori Arts and Crafts your flight to Auckland. Upon arrival, check the most popular New Zealand icon, the kiwi.Institute in to your hotel. Proceed to Agrodome Farm Show and watchH Mt Ngongotaha gondola ride sheep dogs and 19 breeds of sheep perform.H Skyline Skyrides champagne Day 2 To top off this evening’s experience, enjoy abreakfast with Luge ride traditionally cooked hangi feast dinner fromH Rainbow Springs Nature Park Auckland – Te Puke – earthen ovens and relish in a Maori concertH Agrodome Farm Show Rotorua with lively songs and performances.H Hangi feast dinner with Maori concert (Breakfast/Chinese Dinner) Day 4Matamata This morning, journey towards Te Puke toH Hobbiton Movie Set Tour visit a kiwi fruit orchard and take a guided Rotorua – Matamata – tour through the orchard. Next, proceed AucklandAuckland to Rotorua and head to Te Puia to view theH Auckland Harbour Bridge natural wonderland of bubbling mud pools, (Breakfast/Buffet Dinner)H Parnell Village erupting geysers and steaming hot springs Travel to Matamata to experience Hobbiton at Te Whakarewarewa Thermal Valley. Learn Movie Set Tour where “The Lord of theOamaru about Maori culture at New Zealand Maori Rings” and “The Hobbit” trilogies were filmed.H Moeraki Boulders Arts and Crafts Institute. You may wish to See the remnants of the original Hobbiton enjoy a relaxing soak in the mineral pools of village and be awed by the picturesque NewDunedin Polynesian Spa at your own expense. Zealand farmland. Witness the setting of theH Baldwin Street H University of Otago movie with a large pine tree by the lake andH Dunedin Railway Station Day 3 the surrounding rolling countryside. Next,H Cadbury World continue to Auckland for a city tour through Rotorua this cosmopolitan City of Sails. Stop to admireMilford Sound the best views of Auckland Harbour Bridge,H Milford Sound cruise (Champagne Breakfast/Hangi Feast Dinner) one of the city’s most distinctive landmarks, and Take a gondola ride to admire the surrounding Victorian buildings at charming Parnell Village.Mt Cook National Park panoramic views as you ascend to the topH Church of the Good Shepherd of Mt Ngongotaha. Indulge in an exclusiveH Lake Tekapo champagne breakfast amidst the beautiful views of Rotorua at Skyline Skyrides. Next,ChristchurchH International Antarctic CentreH Hagglund ride H Cashmere Hills14  Chan Brothers Travel | NEW ZEALAND

Hobbiton Movie Set Tour Milford SoundMt Ngongotaha gondola ride International Antarctic Centre Day 9 Queenstown – Mt Cook National Park – Lake Tekapo – Christchurch (Breakfast/Thai Dinner) This morning, travel to Mt Cook National Park region. Stop by Mt Cook Lookout at Lake Pukaiki where Mt Cook, New Zealand’s highest mountain, stands. If weather permits, take an optional helicopter ride up to Tasman Glacier at your own expense. Thereafter, visit Church of the Good Shepherd by the edge of the lovely Lake Tekapo before you continue your journey to Christchurch.Maori haka Dunedin Railway Station Day 10 Christchurch – Auckland –Day 5 Day 7 SingaporeAuckland – Christchurch – Te Anau – Milford Sound – (Breakfast/Meals On Board)Oamaru – Dunedin Queenstown Visit International Antarctic Centre to gain insights to the awesome beauty of the(Breakfast/Buffet Dinner) (Breakfast/Buffet Lunch) Antarctic. View the latest attraction, the 4DTransfer to the airport for your domestic Today, head to the ruggedly beautiful Milford Extreme Theatre, NZ Penguin Encounter,flight to Christchurch. Upon arrival, enjoy a Sound, a UNESCO World Heritage Site. Go or hop onto a Hagglund ride to experiencescenic ride to Oamaru and head to Moeraki on a cruise and marvel at towering cliffs and a thrilling Antarctic adventure. Next, embarkBoulders, renowned for its natural and peaks including the iconic Mitre Peak that rises on a city tour of Christchurch and drive pastperfectly spherical boulders on the beach. more than a kilometre straight out of the sea. Transitional Cardboard Cathedral. Head toNext, proceed to Dunedin which has a strong Waterfalls cascade into the fjord and luxuriant the famous Cashmere Hills for fine views ofScottish heritage. Start your city tour at rainforest clings to sheer rock faces in this Christchurch, which is also known as the mostBaldwin Street, which is known as the world’s exceptional place. English city outside England. Thereafter, spendsteepest street. You will see University Note the rest of the day at leisure to explore theof Otago, New Zealand’s oldest university Depending on circumstances, overnight accommodation city. This evening, proceed for your domesticand stop over at Dunedin Railway Station, may be outside of Queensland. flight back to Auckland and transfer for yourarguably the most photographed building in flight home.New Zealand. Day 8 Day 11Day 6 Queenstown Arrive In SingaporeDunedin – Te Anau (Breakfast) Remarks Spend the day at leisure. You may join an If a place of visit is closed to visitors, it will be replaced(Breakfast/Western Dinner) optional tour to Walter Peak High Country with an alternative.Visit Cadbury World which will delight you Farm, hop on board the vintage steam cruise During major events, accommodation may not be inand your taste buds. Go on a guided chocolate TSS Earnslaw, or try horseback riding and the city mentioned.factory tour and get to see exciting interactive whitewater rafting at your own expense. Sequence of itinerary is subject to change withoutdisplays. Thereafter, head to Te Anau. Spend Note prior notice.the rest of the evening at leisure. You may wish Depending on circumstances, overnight accommodationto join an optional tour to Te Anau Glowworm may be outside of Queensland. NEW ZEALAND | Chan Brothers Travel  15Caves at your own expense, where you willbe taken by boat into a silent hidden grottoinhabited by thousands of glowworms that areunique to New Zealand.NoteCadbury World is closed on 25 and 26 December, 1and 2 January, and from early to mid June for routinemaintenance, and will be replaced with a tour toOlveston Historic Home or Larnach Castle and Gardens.

9 DAYS 7 NIGHTS NORTH ISLAND WELLINGTON TO AUCKLAND(NZ09N) Brand NewHighlightsWellington Day 1 Day 3H Mt Victoria LookoutH Weta Workshop H The Weta Cave Singapore – Auckland WellingtonH Te Papa H Zealandia (Meals On Board) (Breakfast/Western Lunch)Wairarapa Assemble at Singapore Changi Airport for your This morning, get ready for a tour of the multi-H Local winery with wine-tasting session flight to Auckland by Air New Zealand. Upon award winning design studio and physicalH Greytown arrival, check in to your hotel. manufacturing facility, Weta Workshop. See Note how a film’s creative process unfolds andNapier Travellers flying by Singapore Airlines will depart watch master designers and craftsmen at workH Pernel Fruitworld Singapore Changi Airport on a night flight to as they create amazing movie effects andH The Silky Oak Chocolate Company Wellington via Canberra on day 2, and will not stay props. Then, check out authentic prop replicas overnight in Auckland. and collectibles from well-loved movies likeTaupo “The Lord of the Rings”, “Avatar” and “TheH Lake Taupo cruise H Huka Falls Day 2 Hobbit” at The Weta Cave. Watch a video of the exclusive behind-the-scenes interview withRotorua Auckland – Wellington the workshop’s co-founders such as RichardH Wai-O-Tapu Thermal Wonderland Taylor, Peter Jackson and Tania Rodger. Next,H Agroventures Adventure Park (Breakfast/Chinese Dinner) soak up some New Zealand culture at Te Papa,H Te Po indigenous evening experience Transfer to the airport for your domestic flight New Zealand’s national museum. Renownedwith hangi feast dinner to Wellington. Upon arrival, embark on a city for its bicultural partnerships between theH Mt Ngongotaha gondola ride tour including a visit to Mt Victoria Lookout for indigenous and non-indigenous people, theH Skyline Skyrides champagne breakfast spectacular panoramic views of Wellington city, museum’s collections focus on diversity andwith Luge ride the harbour and beyond. Then, you may spend multidisciplinary collaboration. Thereafter,H Agrodome Farm Show and Farm Tour your time at leisure exploring and shopping in head to Zealandia, a groundbreaking and Wellington at your own expense. community-driven ecological restorationMatamata Note project. Not only does the sanctuary educateH Hobbiton Movie Set Tour Breakfast and domestic flight from Auckland to others on New Zealand’s native wildlife and Wellington are included only for travellers flying by natural history, it has also inspired similarAuckland Air New Zealand. conservation projects throughout the countryH Auckland Harbour Bridge through its conservation success.H Parnell Village16  Chan Brothers Travel | NEW ZEALAND

View from Mt Victoria Lookout Day 7Te Po indigenous evening experience Rotorua Te Papa Huka Falls (Champagne Breakfast/Chinese Lunch) Take a gondola ride to admire the surroundingDay 4 Next, proceed to the thundering waters of panoramic views as you ascend to the top Huka Falls, the most visited natural attraction of Mt Ngongotaha. Indulge in an exclusiveWellington – Wairarapa – in New Zealand where up to 220,000 litres champagne breakfast amidst the beautifulNapier of water plummets 11 metres below into a views of Rotorua at Skyline Skyrides. Next, beautiful blue and green pool every second. experience an exhilarating ride on the Luge.(Breakfast/Western Dinner) You may wish to join a jetboating adventure, The Luge is a fun-filled 2-kilometre-long gravityStart your day at a local winery in the bungy jump, cliff hangar or skydiving ride on a cart, which is suitable for all ages.Wairarapa region for a wine-tasting session. experience at your own expense. Proceed to Agrodome Farm Show to see sheepThen, stop by Greytown, the oldest town dogs work their magic at herding 19 differentin Wairarapa, with historic trees and quaint Day 6 breeds of sheep. Then, join the AgrodomeVictorian architecture along its main streets. Farm Tour where you get to take a tractor toVisit Pernel Fruitworld next for a hands-on Taupo – Rotorua hand-feed and take photos with many friendlyexperience of working in a commercial fruit animals, including romney sheep, cattle, deer,orchard. Take the opportunity to sample and (Breakfast/Hangi Feast Dinner) llamas, ostriches, pigs and alpacas. Explore thebuy local seasonal fruits. Thereafter, proceed This morning, head to one of the most surreal fruit orchard and olive grove, and get to tasteto The Silky Oak Chocolate Company to learn places in the world, Wai-O-Tapu Thermal fresh kiwi juice and delicious honey direct fromabout the chocolate-making process and enjoy Wonderland. See how geothermal activity the farm. End the day by enjoying a relaxinga taste of their selection of chocolates. The paints and sculpts the landscape with rainbow soak in the mineral pools of Polynesian Spa at“Chocolate Thru’ The Ages” Museum takes you colours and unique geological features such your own expense.through 3,000 years of chocolate history and as bubbling mud, huge volcanic craters andis the only comprehensive chocolate museum world-famous Champagne Pool and Lady Knox Day 8in the Southern Hemisphere. Geyser. Then, it is time for some thrills and spills at Agroventures Adventure Park. Choose from Rotorua – Matamata –Day 5 5 optional adventure rides — Bungy Jump, Auckland – Singapore Swoop, Agrojet, Freefall Xtreme and Shweeb,Napier – Taupo at your own expense. In the evening, learn more (Breakfast/Buffet Lunch/Buffet Dinner/ about Maori culture with a Te Po indigenous Meals On Board)(Breakfast/Western Dinner) evening experience where you will get to Today, travel to Matamata to experienceEmbark on a city tour of Napier, one of the taste a traditional hangi feast dinner. After Hobbiton Movie Set Tour where “The Lordcities with the highest concentration of Art dinner, be entertained by Maori mythology of the Rings” and “The Hobbit” trilogies wereDeco buildings in the world. Then, head north and stories amidst the fascinating sights of Te filmed. See the real Middle-earth in all itstowards New Zealand’s largest lake, Lake Puia’s geothermal valley. For a more intimate beauty, complete with rolling hills, picturesqueTaupo. Go on a cruise and take in the gorgeous experience, join in the traditional Maori poi farmland, magnificent pine trees and pristineviews of the picturesque bays and magnificent dance or haka. lakes. Next, proceed to Auckland for a city toursnow-capped mountain peaks of UNESCO World through this cosmopolitan City of Sails. Stop toHeritage listed Tongariro National Park as you admire the best views of Auckland Harbourlearn about Maori mythology around the lake. Bridge, one of the city’s most distinctive landmarks, and Victorian buildings at charming Parnell Village. Thereafter, you may spend your time at leisure exploring and shopping in Auckland at your own expense. This evening, transfer to the airport for your flight home by Air New Zealand. Note Travellers flying by Singapore Airlines will stay overnight in Auckland on day 8. Day 9 Arrive In Singapore Note Travellers flying by Singapore Airlines will depart Auckland for Singapore on day 9. Breakfast at Auckland hotel and meals on board are included. Remarks If a place of visit is closed to visitors, it will be replaced with an alternative. During major events, accommodation may not be in the city mentioned. Sequence of itinerary is subject to change without prior notice. NEW ZEALAND | Chan Brothers Travel  17

New Zealand’s centre for Māori culture and geothermal wonder, including the world-famous Pōhutu geyserGEOTHERMALPEOPLE ARCHITECTURE KIWI NZMACI TE PŌ (EVENING TE RĀ (DAYTIME EXPERIENCE) HIGHLIGHTS EXPERIENCE) HIGHLIGHTS – Pōhutu geyser – Te Whakarewarewa evening viewing Geothermal Valley – Māori hāngi feast – Kiwi house – National Schools of – Traditional powhiri (welcoming ceremony) Carving and Weaving – Rotowhio marae – Cultural performance OPEN EVERY DAY / HEMO ROAD, ROTORUA / 0800 83 7842 / WWW.TEPUIA.COM

Terms And ConditionsThe special instructions of your travel bookings are set out in the Pax Statement and 9 Amendment to Reservation and Amendment Fee 13 Pricing Policiesin these Terms and Conditions. They should be read together. You are deemed to haveread, understood and accepted the following policies (collectively called “the Terms and Amendment refers to any change to the original reservation such as replacement ValidityConditions”). For the purpose of clarity, Chan Brothers Travel Pte Ltd shall be referred of Customer/s going on the tour, change of flight / itinerary and / or change of All information and prices shown are accurate at time of print.to as “the Company” hereinafter. Please check addenda to the Terms and Conditions, accommodation. The company reserves the right to determine what constitutes Tour fare includes:if any, upon booking. an amendment and whether to allow the amendment. Requests for amendments Airfare, accommodation, airport transfers (if any) and meals (if any), as specified by the Customer shall be made by written notice to the Company.1 Commitment to Service Quality Excellence in the tour brochure / itinerary / booking form. Amendment by the Customer Tour fare excludes: “Always striving to serve you better” best sums up the Company’s service policy For any change made by the Customer to the existing booking, an amendment Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, and its underlying motivation of providing excellent services that meet or exceed the fee of S$50 per person will apply. For any re-issuance of air / rail ticket, a visa fees, travel insurance, customs user fees and service fees as specified by minimum administrative fee of S$50 per ticket on top of any airline / rail the airline and airport authorities; laundry, excess baggage charges, beverages, expectations of the Customer. The Company ensures that the services it provides are charges will apply. If any change is made to the departure date or the tour type, room services, gratuities to drivers and tour leaders / local guides and tips to it will be deemed as a cancellation. Cancellation fees as stated under Clause 4 hotel porters; and personal expenses. Please enquire with the Company about of satisfactory quality as defined in the Sales of Goods Act Section 14(2). “Cancellation by the Customer - Payment and Cancellation Fee” will apply. There visa fees, gratuities to drivers and tour leaders / local guides, and tips to hotel shall be no replacement of the Customer/s going on the tour once reservation is porters.2 Professional Ethics made. Any change made to the Customer/s going on the tour will be treated as Child Fare a cancellation. Cancellation fees as stated under Clause 4 “Cancellation by the Children below the age of 12 years as of the date of departure from Singapore As part of its corporate responsibility towards the Customer, the Company adopts Customer - Payment and Cancellation Fee” will apply. The Company will revert to are eligible for child fare. Child fare is based on a twin-share or double room with the Customer within 14 working days upon receiving written notice of the request 2 adults without an extra bed. If an extra bed for the child is required, please fair and ethical business practices as well as accurate marketing communications for amendment. arrange with the Company who will advise on the surcharges / supplements, if any. Amendment to Tour Itinerary by the Company Pricing Policy Relating to Promotions at all times. The Company will make reasonable effort to avoid changes in the itinerary. The The Company accords discounts and other form of promotional pricing. Its policy Company reserves the right to make minor changes at any time due to unforeseen is to display all service charges including such discounts or promotions.3 Reservation, Deposit and Full Payment circumstances, peak periods or in the event of a force majeure. Payment Scheme for Reservation Payment can be made in full or by way of a deposit followed by the balance of Reservation can be made with the Company anytime during business opening 10 Extension of Stay / Deviation from Tour Itinerary payment. Please refer to Clause 3 “Reservation, Deposit and Full Payment” for hours. To confirm the reservation, please visit its office during business opening further elaboration. hours with a deposit amount as specified below. This deposit forms part of the Extension / deviation of stay may be permitted at end of the tour, subject to Modes of Payment final payment. maximum validity and restriction of air ticket, seat confirmation and availability Payment may be made in cash, by NETS, cheque or credit card. Cheque will of accommodation prior to commencement of the tour. It is the Customer’s only be accepted if presented to the Company at least 7 working days before the • For all tours (except those on charter flights), there will be a minimum responsibility to hold firm confirmation for the return flight. When extension / departure date. All payments have to be made out in Singapore Dollars. deposit of S$1,000 per person required upon reservation deviation of stay cannot be confirmed 2 weeks prior to departure, the Customer Pricing Accuracy is deemed to be taking the original tour schedule. All extra costs incurred to The Company is committed to the avoidance of over or undercharging. To ensure • For tours on charter flights, there will be a minimum deposit as per terms process the extension, e.g. administrative fee will be borne by the Customer. accuracy of charging, its policy is to list clearly all prices including GST in sales and conditions stipulated by principal suppliers Please note that extension / deviation of stay will be at the Customer’s own invoices and communications materials. The Company will also clearly indicate expense and transfers to and from the airport will not be provided. For tours on any additional charges for extra services that may be incurred by the Customer. Payment of deposit does not constitute confirmation of the tour. All group tours charter flights, no extension / deviation will be permitted. The air ticket issued is Delivery Services are subjected to a minimum group size (as determined by the Company) in order a special one restricted to a specified airline only. It is not negotiable, endorsable, The Company provides delivery of documents to the Customer upon request. for the confirmation to be effected and for the departure to be finalised. reissuable, refundable or re-routable. Any alteration of the routing or the date Delivery charges can be found in the sales kit and these shall be communicated Full payment is required no later than 14 days prior to the departure date. In case by the Customer is solely at the Customer’s own risk. The Company and its to the Customer. of tours on charter flights, full payment must be made 1 month before departure. associated agents shall not be held responsible for any inconvenience caused Receipts If full payment is not received 14 days or more prior to the departure date, and extra expense incurred. No refund will be made for any unused air ticket, The Company shall issue a detailed receipt for each and every payment made. the Company reserves the right to forfeit the deposit and cancel the accommodation, meals or sightseeing, in part or in full. Whilst the Company is a GST-registered organisation, no GST is levied for reservation. In such an event, the Customer has to pay a cancellation fee as set outbound tours. However, GST is payable by the Customer for any tours and out in Clause 4 “Cancellation by the Customer - Payment and Cancellation Fee”. 11 Travel Documents, Travel Insurance and Travel coach services within Singapore. Vouchers4 Cancellation by the Customer - Payment and 14 Feedback Mechanism Cancellation Fee Passport and Other Travel Documents It is the Customer’s sole responsibility to ensure that he / she has a valid passport The Company welcomes feedback from the Customer anytime. Should the The Customer is allowed to cancel the reservation in writing, at any time prior to Customer have any issue or concern, please contact the Company immediately. the departure date. However, a cancellation fee will apply. The cancellation fee is with minimum 6 months’ validity from date of the last departure point as well Its feedback channels include: computed based on the length of notice period prior to the departure date. Please as the necessary visas, vaccinations, health certificates and all necessary travel note that the cancellation fee is a percentage of the deposit or the total tour fare, documents as required by the various government authorities of the country(ies) • Face-to-face feedback as the case may be. The cancellation fee as well as corresponding refund component to be visited (e.g. exit permit, work permit, social visitor pass etc.). • Telephone communication at 6212 9699, Mondays to Fridays: 9am to 6pm; are indicated below. Terms below only relate to tours operated by the company. Visa Different embassies / consulates require varying lengths of time to process Saturdays: 9am to 1pmNo. of days between Cancellation fee and refund per person visa applications. For non–Singapore passport holders, you can enquire with • Written feedback via email to [email protected] or mail to the Company as to visa requirements. The Company renders assistance in visadeparture and receipt All tours (except those Tours on application wherever possible. The Company cannot, however, guarantee the 150 South Bridge Road, #07-01 Fook Hai Building, Singapore 058727of cancellation notice on charter flights) charter flights approval of a visa application. This service is subject to (auxiliary) charges. The The Company will investigate and act to resolve areas of concerns. The interim Company reserves the right to amend such charges at any time. Please enquire35 working days Cancellation: 50% of deposit Cancellation: Full deposit with the Company on the amount charged. If the application for visa or exit permit response is within 2 working days (or 48 hours). Depending on the complexityand above Refund: 50% of deposit Refund: Nil is rejected, full refund of all monies paid (excluding visa application fees paid to of the case, the time taken to resolve a complaint is within 21 working days. the respective embassies and an administrative fee) will be made if the Company If it is unable to resolve the complaint amicably, it will refer to NATAS mediation15 – 34 working days Cancellation: Full deposit is given written notice of the rejection at least 35 days prior to the departure channel with mutual consent of the Customer. Refund: 0% of deposit date. If less than 35 days’ written notice is given, the relevant cancellation fees as stated under Clause 4 “Cancellation by the Customer - Payment and Cancellation 15 Marketing Communications8 – 14 working days Cancellation: 50% of tour fare or S$1,000, Fee” and / or in the addenda to the Terms and Conditions, if any, will apply. The Company shall not be liable to compensate any expense incurred by the In respect of marketing communications, the Company ensures that its brochures whichever is higher Customer, refund the tour fare or make any other compensation if the Customer contain sufficient and accurate information on prices (which can be found on the is deported or refused entry by immigration authorities on the tour for whatever Company’s website), quality, availability and terms of sales. Refund: Remaining balance after deducting Cancellation: Full tour fare reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm / damage to 16 Privacy Policy cancellation fee from tour fare Refund: Nil person or property. Travel Insurance The Company will safeguard, according to strict standards of security and4 – 7 working days Cancellation: 75% of tour fare or S$1,000, Purchase of travel insurance is strongly recommended with respect to confidentiality, any information on the Customer. The Company will comply to the whichever is higher unforeseen circumstances such as trip cancellation, personal baggage loss, Personal Data Protection Act 2012 governing the collection, use, disclosure and Refund: Remaining balance after deducting personal accident, injury or illness. Under no circumstances shall the Company care of personal data (which can be found on the Company’s website). cancellation fee from tour fare be construed as a carrier under contract for safe carriage of the Customer or his / her baggage / belongings. The Company will be pleased to assist in the enquiry 17 Rights and Disclaimers Relating to Tours3 working days Cancellation: Full tour fare of any travel insurance and related matters.and less Refund: Nil Travel Vouchers The Company shall not assume responsibility for injuries, damage, accidents, The Company issues travel vouchers from time to time as part of its promotional losses or delays to person or property. The Company shall not be responsible5 Links - Third Party(ies) activities. The Customer shall abide by the terms and conditions of any travel for the actions of third party(ies) or suppliers. The Company incorporates the vouchers in order to redeem them. services of airlines, transport companies etc. (suppliers) on its tours. The For tour products or individual components of tours supplied by third parties, e.g. Company shall not be liable for changes made by suppliers but will endeavour Insight Vacations, Contiki Holidays, day tours, train services, air tickets, cruise 12 General Matters Relating to Tours to render assistance wherever possible. All tickets, coupons and orders are or hotel bookings etc., cancellation fee under the terms and conditions of the furnished and issued, subject in every respect to those terms and conditions respective third party(ies) plus a handling charge of S$50 per service per person Accommodation under which the means of transportation or other services provided thereby are shall be payable by the customer. Cancellation fees imposed by third party(ies) Accommodation is as specified in the tour brochure / itinerary / booking form. offered or supplied by owners, operators, managing agents or agents of public include among others no show fee, refund administrative fee and any deposit carriers. The Company will not be responsible or liable (for damages, refunds or committed to their suppliers to secure confirmation of services requested. Accommodation for adults is based on twin-share, double or triple-share otherwise) for: Upon the Company receiving written notice of cancellation and in accordance bedrooms at the nominated or similar standard hotels. For stays at farms and ski with the Terms and Conditions stipulated, the Customer shall receive the refund resorts, sharing of bathroom facilities may be necessary. When booking triple- • Mechanical breakdown (except where it is due to negligence on the part of stipulated. The Company shall not be liable for any cost, loss or replacement of share rooms, please note that the third bed will be a “roll-away” bed (selected the Company or its servants), government actions, weather, acts of God, tour products or individual components of tours supplied by third party(ies) not countries). Single room occupancy is at additional cost. strikes, compulsory quarantine or other circumstances beyond its control utilised or fully utilised by the Customer. Baggage The Customer is allowed check–in baggage not exceeding 20 kilogrammes. Only • Failure of the Customer to obtain required documentation (e.g. health6 Cancellation by the Company one piece of hand luggage not exceeding 7 kilogrammes is allowed on board the certificates, visas, passports etc.) aircraft. Excess baggage must be paid locally by the Customer. Please note that the Company is acting as a coordinator for services rendered. Meals • Failure of the Customer to follow reasonable instructions including but not Even after deposit or full payment has been made, all arrangements are still Meals, including meals on board flights, are as indicated in the tour brochure / limited to check-in and check–out places and times subject to final confirmation. If the arrangement cannot be finalised due to itinerary / booking form. If meals on board are not served due to whatever unforeseen circumstances and the reservation has to be cancelled, the Company reasons, there shall be no refund or replacement. The Company reserves the right to withdraw any itinerary or any booking will endeavour to notify the Customer at least 1 week before the departure date. Seat Rotation made, or decline or refuse the Customer as a member of the tour, if it appears At times due to low subscription for a group tour, the Company may choose to The Customer is requested to rotate seating arrangement on the coach during the to the Company that the Customer is likely to endanger the health or safety, or cancel the entire tour 14 days prior to departure. The Company may, if it so period of the tour. impair the comfort and enjoyment of others on the tour. In any of the foregoing chooses, recommend alternative tours either to the same destination or other Single Supplement events, the Company’s sole liability shall be limited to refund on tour fare paid. tours. In the case of a free and easy tour, accommodation and all services are For occupation of a single room, single supplement amount as indicated in the The Company reserves the right to take photographs and films of the Customer strictly upon request and subject to confirmation. The Company may recommend tour booking form is required. while on tour with the Company to be used for brochures advertising or publicity alternatives if available. Please note that surcharges may apply on a case by case Special Requests materials. The Company shall not be responsible for any other events beyond its basis and the Customer will be advised accordingly. Should the Customer decide If there is any special request regarding special meals, dietary requirements, reasonable control. not to accept the alternatives, a refund will be made accordingly by the Company. adjoining rooms etc., please inform the Company upon booking. Such requests The Company shall also not be held liable for any contingent costs incurred are subject to availability and confirmation. The Customer might be required to 18 Miscellaneous by the Customer arising from the cancellation. The Customer shall receive the pay the necessary charges and / or administrative fee. refund within 4 to 6 weeks upon the Company notifying the Customer of the tour The Company reserves the right to change, amend, insert or delete any of the cancellation. Save as stated herein, the Company shall not be liable for any claims, Terms and Conditions, or policies contained in this document, as the case may be, losses, damages or costs sustained by the Customer. without prior notice.7 Refund Policy on Unused Portion of the Tour No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour.8 Refund Policy - Payment Mode For cheque or cash payment, refund will be made in the form of a cheque and processed within 2 to 4 weeks from date of written cancellation. For credit card payment, refund will be made through the credit card company and processed within 4 to 6 weeks. During peak periods, the refund process may be longer due to the increase in transactions.Feedback should be submitted in writing within 14 days of return from the tour. Any claim for compensation or refund with regard to the tour must be submitted in writing within 14 days of return from the tour, failing which the Company shall not be liable.

CHAN BROTHERS TRAVEL PTE LTD Asia Travel Centre / Japan Travel Centre 150 South Bridge Road #01-12 Fook Hai Building, Singapore 058727 Tel 6212 9679 / 6212 9590 Fax 6533 6762 China Travel Centre 150 South Bridge Road #01-09 Fook Hai Building, Singapore 058727 Tel 6212 9686 Fax 6538 7448 Long Haul Travel Centre / Worldwide Cruise Centre 150 South Bridge Road #07-01 Fook Hai Building, Singapore 058727 Tel 6212 9660 / 6212 9944 Fax 6534 3092Main Tel 6438 8880 Website www.ChanBrothers.com Email [email protected] Printed Aug 2016