Complaint Letters: How to Respond in 7 Simple Steps

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Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. In this article I am going to share some tips on how to write a great letter.

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Complaint Letters: How to Respond in 7 Simple Steps

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