NetEffects_Booklet

Founded in 1999, NetEffects is your dedicated IT partner. Here to support your business through every phase with reliable and secure IT systems. We’re the team you can depend on. Always.

Index 03 04 Introduction 05 Why Partner with neteffects 06 Our services 07 Security Backing 08 The neteffects approach 10 Behind the brand 12 Our director 13 Industry partners Our results 2 NEteffects

Neteffects 3 NetEffects encompasses a team of highly qualified, customer- centric IT professionals. We have a diverse skill set, enabling us to tailor information systems to meet your exact business requirements, now and into the future. A boutique IT business, we exist to streamline and optimise your IT performance. While our services are comprehensive, our team are specialists. This enables us to provide you with expertise across a range of platforms, including Microsoft, Linux, CISCO, Trend Micro, Sophos, IBM, Lenovo, VMWare and Meraki. From fully managed services through to IT design, infrastructure projects, IT support and consulting, NetEffects supports over 185 businesses throughout Australia and across the globe. Neteffects

Why partner with neteffects 4 You work in a rapidly changing environment. You need IT experts who are versatile, innovative and responsive. As a robust and flexible team, we’re able to move quickly to meet your ever-changing needs. Focused on ensuring your operations are seamlessly supported by the most efficient and reliable technology, we tailor our services to meet your business goals. Our team alleviates IT stress, averts unexpected crises, helps your staff optimise productivity, and ensures your business is never let down by your IT systems. What we offer  A fee structure that supports your business growth.  Periodic reporting that is clear and understandable.   We match the right IT specialist to your project.   Our rapid response team provides round the clock IT support.  A dynamic culture of exceptionally skilled technology experts. Why Partner with neteffects

Our Services Managed IT Services Network Management An end-to-end solution, our Managed IT Services We decrease reactive support issues and resolve problems ensure system continuity for your business. From super fast by utilising state of the art device, network and user 24/7 monitoring of your servers, desktops and monitoring systems. Put simply, we optimise your network devices through to preventative maintenance, after- efficiency and increase its resilience. This, in turn, lowers your hours support and hardware/software management, support and network costs. we ensure your IT fully supports your operations. IT Support Cloud Computing Giving you complete peace of mind, we monitor your IT operations Delivery of computing services – including servers, 24 hours a day, 7 days a week. With access to carefully honed IT storage, databases, networking, software, analytics advice and specialist skills, outsourcing your IT support to our and intelligence – over the Internet (“the cloud”) team frees you up to worry less about perplexing technology and to offer faster innovation, flexible resources and focus instead on growing your business. economies of scale. Typically, you only pay for cloud services you use, helping you lower your operating Server Management costs and scale as your business needs change. Whether you’re running Windows or Linux servers, your business cannot afford for them to ‘go down’. Your staff rely on these to run at 100 per cent every day. Neteffects 5

our security backing 6 NetEffects has a team of trained and certified Cybersecurity professionals to give your business peace of mind in what is a radically changing security landscape. NetEffects has your Cybersecurity covered; with a one-time security assessment that provides an overall risk score for your business to more comprehensive options such as a 24 x 7 Security Operation Centre providing monitoring and AI-based detection services. With a stage multi-layered approach we are confident we can provide a Cybersecurity service fit for your business. As part of our Cybersecurity Offering, we provide same day set up of 24x7 Security Information and Event Management Services (SIEM) and Security Operations Center (SOC) co-managed threat detection and response without costly equipment or analyst hours. Security Backing

The Neteffects Approach 7 Step 01 Establish quality infrastructure, backed by dependable vendor support. Step 02 Monitor IT systems and processes, while also responding to early trends. Step 03 Proactively perform routine maintenance, managing service packs to patches. Step 04 Simplify useabilty of IT systems and platforms for staff. Step 05 Ensure help desk staff rectify underlying issues, rather than provide bandaid solutions. Neteffects

Behind the brand A dynamic culture of exceptionally skilled technology experts Delivering a consistently high level of service, NetEffects has developed a distinct culture that is unique in the IT industry. Led by changemaker, Warren, the business has moved from a traditional business model where the boss micro-manages an unmotivated workforce, to a team who is empowered, encouraged to lead, take ownership, think outside the box and make autonomous decisions. We develop strong business relationships by being open, honest and accessible. We deliver exceptional service through our proactive and dependable approach. We retain industry-leading IT professionals by providing them with challenging, cutting-edge projects and giving them the freedom to carve out their niche. And as a testament to our wonderful culture? Most of our staff and clients have been (very) happily and productively working with us for over 10 years. This makes us extremely proud. 8

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Our Director And 10 Business Champion Warren Chapman MIT, MCSE, MCNE, CCNA, CCA At the helm of NetEffects is Warren Chapman, an experienced and highly qualified IT professional and business owner. Having worked in the industry since 1992, Warren founded NetEffects in 1999, after identifying the industry need for a higher-quality IT service. Providing a high-value specialist service to customers is at the heart of Warren’s ethos. He understands that to do so, the NetEffects team must be exceptionally skilled with the highest level of industry certification. Investing in staff training and their ongoing education ensures that customers have access to the best IT advice and support, tailored for their business. Warren understands the importance of empowering his staff, enabling them to work autonomously, make confident decisions and take ownership of their projects. This, combined with his focus on innovation, enables the NetEffects team to continuously provide a better and faster service to our customers. Our Director

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Industry Partners Industry Partners Select Integrator Select Provider 12

Our Results 13 Top Cut Foods slash their helpdesk tickets down to two per day. Top Cut Foods is a specialist Australian butcher, employing 140 staff across four time zones and eight sites. Operating 20 hours a day with 48 servers, they require sophisticated technology and high-level security to successfully run their business. In 2019, NetEffects was engaged to take over the management of Top Cut Foods’ IT systems. Supporting one IT employee, NetEffects were soon flooded with service calls, which necessitated additional helpdesk staff. Tracing the astronomically high number of helpdesk calls back to poor design and inadequate infrastructure, NetEffects consolidated the aged distributed data system into a central datacentre. Focused on fixing the root cause of each IT issue, within six months daily helpdesk tickets were significantly reduced. Today Top Cuts averages only two helpdesk tickets a day. Neteffects

NetEffects have been Quicksilver Group’s managed service providers for several years now and are an invaluable asset to our business. It is a pleasure to have NetEffects as a critical business partner, the peace of mind they afford is priceless. Jill Goodworth - Quicksilver Group 14

P 07 5585 1000 E [email protected] W neteffects.com.au A Unit 20/34 Dominions Road Ashmore Qld 4214