DIGITAL MARKETING - ONLINE PRESENTATION BOOKLET

There's no place like home...

Contents Why us? Our Team What we bring to the table Advertising Tenant Selection Routine Inspections Owner Disbursements / Accounting Rental payments / Arrears Repairs and Maintenance Insurance Comparative Market Analysis What's the Cost?

Why us? A boutique agency with a goal of working alongside an exclusive network of clients to provide personalised service because building YOUR empire is our focus. Located in the heart of Jimboomba, Empire has a proven track record of achieving results for their clients over the past 9 years. Servicing Scenic Rim, Logan, Gold Coast, Ipswich and greater Brisbane regions. Our focus is to provide one on one service with a direct line of communication with you, always. We understand that when coming to us with your real estate needs, there are often big decisions to make. Be it buying your first home to creating an investment portfolio that will be an asset for years to come, our goal is to help you with those big life moments, to lead you with the correct advice and a feeling of knowing that you are supported every step of the way. “Home is not a place, it’s a feeling” Let us take care of your Empire so you don’t have to.



Our Team Susan Armstrong Director/Sales Consultant With an extensive background working in sales & tourism, for most of her adult life, it was an obvious connection for Susan to use those skills & her love for people in the Real Estate industry. Susan has a personal passion for real estate and helping clients achieve their real estate dreams. She has been a licensed realtor for 9 years and is a top- performing agent. Susan has dedicated these years to helping clients buy and sell properties & has expansive knowledge and experience in all regions throughout South- East Queensland. Kylie Carey Property Manager Having lived in the Logan region for over 25 years Kylie loves that she can raise her family here & add value as a local professional in the community. Kylie's career in the real estate industry spanning the past 23 years has provided her with great insight and expertise in property management. Throughout her career Kylie has built a reputation on trust, loyalty and delivering exceptional customer service. She has actively been involved in all aspects of the industry which has developed the following areas of her expertise: -industry liaison with clients -outstanding customer service -excellent communication skills - focus on business development. & most importantly for a Property Manager her problem solving skills & solution orientated mindset. \"No job is to hard for Kylie to handle.\"

Sonia Allen Property Management Upon entering the real estate industry, Sonia quickly established herself as a star performer, specialising in Property Management. With over 10 years experience, Sonia is keenly aware of the need to protect your investment. Honest, reliable & conscientious, Sonia’s down to earth approach is complemented by her warm and friendly personality. Her sincere relationship building skills result in ideal client-based service, and with her knowledgeable decision making will help ensure the best outcomes for all her clientele. A certified property manager with a solid work ethic, Sonia’s professional background gives you peace of mind in all aspects of your real estate portfolio. Megan Somers Property Management and Sales Assistant With more than 15 years’ experience in the legal profession as a paralegal and personal assistant, Megan decided it was time for a career change and has joined our team as our Property Management and Sales Assistant. Megan’s knowledge of all general areas of law and in particular, conveyancing, makes her an invaluable member of the team. Megan has the ability to form positive and successful client relationships through her naturally friendly and helpful persona. Megan is dedicated, has excellent communication and organisational skills, is a proactive team member and can handle multiple projects at once.

Mandy Ayling Business Development and Marketing Manager Mandy's love for people has seen her working in the industry of customer relations for over 20 years. She has helped build several successful companies from the ground up and has worked with pre-opening teams including “The Star” casino in Sydney, Air-train and developing five successful franchises of the Australian Poker League. Family became focus for Mandy when becoming a mum therefore transferring her skills to developing a thriving online network marketing business to ensure she had that quality family time. With the children now older, Mandy is excited to become a part of the Empire family, with her goal to help Empire broaden its reach in the community impacting more families positively with their real estate needs.

\"There is no better joy than helping people around you go to levels higher than they ever thought they could\"

LET'S WALK THROUGH THE PROCESS

What we bring to the table Advertise and market your property Screen prospective tenants Prepare all lease documentation Conduct comprehensive pre-tenancy entry condition reports Collect and disburse bond monies and lodgements in accordance with the Residential Tenancies Act Conduct regular routine inspections and prepare reports for owners Co-ordinate repairs and maintenance Negotiate on rental adjustments and tenancy renewals Manage all keys in association with the property Conduct comprehensive exit condition reports Manage council and water rates Manage tenancy invoices and invoice arrears Manage all compliancy for the property including smoke alarms Comparative market analysis

Advertising One of our highest priorities is to ensure your property has minimal vacancy and is marketed correctly. We give all properties maximum coverage in advertising by way of listing online on our business website, Realestate.com, Domain, Homehound.com, Rent.com.au. Rental signage will also be erected at the front of the property. Tenant Selection We appreciate that one of the biggest stresses in renting your property is the question of who will be living there. At Empire, we use 'Tenant Options' - an automated rental application process; one of the industry's most advanced platforms. We verify all tenants with an identity check (through a 100 points of ID); affordability, rental history, employment checks, personal references and TICA (a default database). When we are satisfied with an application, all information will be provided to you for your consideration.

Routine Inspections Property inspections are conducted every 4 months and a detailed routine inspection report is issued to owners with photographs included. Our owners are advised of any maintenance arising from the routine inspections that same day. Owner Disbursements / Accounting Payments in rental monies are disbursed to owners on a fortnightly or monthly basis (whichever is preferred) by electronic funds transfer (EFT) into a nominated bank account. A monthly statement showing all payments is also provided. We provide end of financial year statements with all income and expenses included. We are able to make payments on all outgoings including payment of rates, maintenance, body corporate fees or any other accounts required.

Rental Payments / Arrears Our arrears are printed on a daily basis with the appropriate notices issued in accordance with the legislation. Our first step in the arrears procedure is a SMS text at 1 day, a reminder SMS at 2-7 days and a Notice to Remedy Breach on day 8. If the breach is not remedied, a Notice to Leave is issued and if necessary, our office will make an urgent application to QCAT (Small Claims Tribunal) to seek orders upon owner's instructions. Repairs and Maintenance Our office will arrange any maintenance required, upon the owner's instructions. Should your property be in need of minor renovations (eg. painting, carpet, bathrooms, kitchens or other), we have fully insured, qualified tradesman and builders with guaranteed workmanship.

Insurance Lodgments of insurance claims can be done to your preferred insurer where necessary. We highly recommend income protection insurance and/or landlord insurance for all properties. Comparative Market Analysis Empire is happy to offer complimentary comparative market analysis for your investment properties. This report is comprehensive detailing all nearby and/or similar properties for rent or rented recently; properties that are currently on the market; properties located within an immediate proximity; the length of time on the market and the difference between the advertised price and lease price.

What's the Cost? LET FEE | 1 week rent + gst MANAGEMENT FEES | 8% including GST SUNDRY FEES | $5.50 monthly This fee is to help recover costs such as phone calls, photocopying, maintenance inspections, lease renewals, insurance claims and any other correspondence with you or the tenant. FINANCIAL YEAR STATEMENTS | Nil QCAT (Small Claims Tribunal) | At cost of lodgement PERIODIC INSPECTIONS | $22.00 every 4 months ADVERTISING | $99.00 (when property is vacant) LEASE RENEWAL | Nil

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BUILD YOUR EMPIRE WITH EMPIRE 0429 721 000 / 07 5540 3571 www.empirepropertymanagementandsales.com.au