SB_BR2nd_Elementary

6 Us\" the prepositions in 2 and5 to complete the Language point. a outof b up c-- d- e_ f_ )) For more information, go to Grammar reference on page 99. 7 Work with a partner.Thke turns to give directions from where you are now to these places. Guess which place your partner gives directions to. carReception thecafeteria the lifts or stairs your faaourite caf6 station a cinema I G^. rvrng the bank your the train I rp I drrectrons Example: Go past the lift and turn left ... and instructions Use the imperative form of ) For more exercises, go to Practice file 7 on page 99. the verb to give directions and instructions: Practically speaking I How to use this, that, these and those Go along this road. L > LS Listen to four short conversations. Match each conversation 1-4 with a Enter your password. picture A-D. Sometimes we use You + verb to be more polite: You go along this road and turn left. 2 >l.S Listen again and complete the short conversations. 1A is vour visitor's oass. B Thanks very much. 2 A _are two of my colleagues. B Can you introduce me? 3A are our new products. B Theylookgreat. 4 A What is building? B I-t's the warehouse. 3 Workwith a partner. Draw a picture or map of your company or office. Ask and answ-er questions about the pictures or maps. Example: A lMat's that? B This is ... A lMat are those? B These are ...

Business communication I Leaving phone messages Listen to two phone calls. \\l[hat mistakes does the receiver make? Listen again. How do the callers correct the information? 3 Work with a partner. Call your partner and check and correct details. Student A, turn to page 113. Student B, turn to page 118. 4 Listen to a phone call. Complete the message. Key expressions 7.5 Match 1-9 to a-i.Then listen again and check. Asking to speak to someone Couldlspeak- a yourmessage. Could I speak to ...? l'd like to speak to ... I'm sorrv. but b a contact number? ls ,.. there? Couldlleave- c amessageforher? Leaving a message Couldlleaveamessage? It's _ d right? My number is... So e that's A-N-D-A-C. f to Teresa Baum, please? Can she call me back (as soon Can she call as possible)? Canlhave - g RichardAndac. Taking a message l'm sorry, but she isn't here/ Is that - h she isn't here this morning. available. I'll give-her i me back as soon as possible? Canltakeamessage? Can I have a contact number? - l'll give him/her your message. D For more exercises, go to Practice file 7 on page 98. Checking details 6 Work with a partner. Practise leaving messages. Student A, turn to page 1\"13. So that's ... ls that right? Student B, turn to page 119. Correcting details No, it's N as in New York / O as in Oslo.

Designing the perfect workspace In 2005, the Czech branch of the for meetings, too. The offrces, though, pharmaceuticals company Pfizer moved are small, so people can concentrate into its new offices. The original offices when they need to. Communication between the departments was also very didn't have many meeting spaces, so it important. So the Medical, Marketing and Sales Departments are connected was difficult for teams and departments by stairs and small meeting areas to work well together. The new offlces between the floors. Altogether, the new are a better place for teams and offices are a comfortable place to work, communication. Inside, there are a lot with a balance of open spaces for good of open spaces for employees to meet communication and small spaces for and talk coffee areas, meeting rooms, individual work. etc. The staff cafeteria seats 100 people and has a garden which can be used Biscussion 1 How are Pfizer's new offices different from the old ones? 2 Oo the staff work in big or small offices? 3 How does the design help departments to work together? 4 Wnat is your workspace like? Do you have a lot of open spaces? Are the different departments well located?

Starting point Working with words I Employment 1 Readthese jobadverts. 1 Ho* many employees 1 \\Alhat type of company is it? are there in your 2 Find two words that mean the same asfob. company/department/ 3 \\Atrhich job needs a particular skill? What is it? office? We are currently offering three positions for the 2 Hr* does your right people: company recruit new Summer placement employees? Does Are you an energetic student with ambition? Get some work it have a human experience this summer. Every June-August we employ a friendly resources department? young person to help in our offices. Learn new skills and earn some money. Web editor We are looking for an imaginative but focused web editor to join our team. You are a practical person who can deal with problems on your own. Website production assistant This post needs a careful and patient person with basic skills in HTML. You assist experienced web producers and receive training. Click here for more details. 1 thinks about things and does not make mistakes 2 can deal with evervdav oroblems 3 has new and exciting ideas 4 verv active and lots of enersv 5 can work on one job for a long time 6 kind and helpful 7 has lots of skills and knowledge in the job 8 can wait for a long time

4 Workwith a partner.Thke turns to choose adjectives from 1 to describe the jobs in pictures A-F above.You can use more than one adjective. Guess what job your partner describes. $ ;r' ir.:'l Listen to Anton and Sandra in the HR Department of the company in 1.They are discussing candidates for the jobs. Make notes about Monica and Roberto in the table. Monica Roberto Personal qualities ftiendlu Skills and experience \"Qualifications 6 Listen again and match 1-5 to a-e. a good at working on his own. 1 Shehasalot _ b of experience in book editing. 2 She's eood c any experience in editing. 3 Hehasa d qualification in IT. 4 He doesn'-t have 5 He isn't verv - e at editing websites. ) For more exercises, go to Practice file 8 on page 100 7 Work with a partner.Tell your partner about your job. 1 \\A/hat qualities do you need to do your job? 2 What skills, experience and qualifications do you have? I Present the information about your partner to another group.

Language at work I Present continuous 1 > 4.3 Listen to two conversations in an office.\\A/hy are the people busy at the moment? 2 > A3 Listen again. Complete the conversations using the words in brackets. 1 A Where's Chantelle? (not work) in the office today. She (work) at home. (finish) her report. Her boss wants it for 7.30 tomorrow morrun8. 2 A NTW6ho-he,ey7res-$a-reheBfitylhl eaynd(/doSd)oof)/tihatneh?oettrbcaoeinu).irnsIget'sactootundrlsayeya?fhoar Uth-adat ynecwoufrisnea.nce B A software. B 3 Answer the questions in the Language point. The verbs in2 are in the present continuous tense. \\zVhich two of the following things do we use the present continuous tense for? o An action or event in progress now o An action or event in progress around the time of speaking . A general fact or regular action Look at the information about how we form the present continuous. Complete the information with examples from the conversations in 2 Positive I am + verb + -ing. You/We/Thev are t verb + -ins. Examole: He/She/It is + verb + -ing. Examples: _ Negative I'm not (am not) + verb + -ing. You/We/They aren't (are not) + verb + -ing. IJ.e/She/It isn't (is not) + verb + -ing. Example: Questions (Question word) am I + verb + -ing? (Question word) are you/we/they + verb + -ing? Example: (Question word) is helshe/it + verb + -ing? Example: Short answers Yes, I am. No, I'm not. Yes, you/we /they are. No, you/we/they aren't. Example: Yes, helshe/it is. No, he/she/it isn't. D For more information, go to Grammar reference on page 101 4 tvtatch questions 1-5 to answers a-e. a It's raining. 1 \\Alhat are you doing at the b Sorry. I'm trying to finish these plans. moment? _ c I'm working with our partners in Italy. 2 Are you working on any d Yes, we're working on a new hospital interestine proiects? in Cairo. 3 How are your English lessons? e They're difficult, but I'm making 4 Could you give me a hand? - 5 \\ /hat is the weather like toda-v? ProSress.

5 Work with a partner. Ask and answer questions 1-S infi,giving answers that are true for you. 6 Read the article about our changing world of work. 1 Underline all the examples of the present continuous. 2 Do the present continuous verbs describe a changing or not-changing situation? Computers are continuing to affect our emplogment in the twenty-fi.rst century. Mobile technology allows us to work on the moue, as well as at home. But what else is shaping our working liaes in thts centu,ry? . Employees aren't staying in the same jobs for long. Nowadays, the average employee moves to a newjob overy three years. . The number of women in work is rising and more and more women are working in higher positions in companies. . Many people are deciding their orur working hours. Some people now work longer days but only four days a week, so more people are enjoying a longer weekend for the same amount of pay! 7 Oo you agree with the article? Is it true for you and your company? Tell the class. ) For more exercises, go to Practice file 8 on page 101 8 Vtake a list of current changes where you work. Example: employ more staff / spend more on training / inrsest in research / deaelop new products 9 Work with a partner. Tell your partner about the changes using the present continuous.Try to give reasons for the changes. Example: We're employing more staff at the moment because we're receiaing more orders. Practically speaking I How to tell the time 1 f g.+ Listen to four conversations. Match conversations 1-4 to the times on the clocks A-D. o'clock. A- B- C- Can we meet on Tuesday at 2 Work with a partner. Ask and answer these questions, three o'clock? 1 \\A/hat time did you start work today? 2 \\Alhat time do you normally have lunch? 3 \\Atrhat time is it now? 3 Ask you. partner three more What time... ? questions.

Business communication I Arranging to meet L Vvhen are you free this week? When are you busy? 2 \" A company has a plan for more staff to work from home. Kasia wants to arrange a meeting with the heads of department, Bruno, Dolores and Chen. She calls Bruno first. Listen to the conversation. Put a cross (X) when Kasia and Bruno are busy. Thursday Kasia Bruno 3 > 9.5 Listen again and complete these sentences. 1 We need to the plan ... 2 a meeting on Thursday ...? 3 two o'clock for you? 4 Sorrv. I'm - 5 -we the moming? 6 -\\A/hat time _ - you _? 7 9.30 is _ 8 9 -I _ _ between 8.00 and 10.00. vou after ? 10 Dolores and I an at 72.00, so before that. il \" \"\"-*,li;l?-\", \"\" rn*,au- u i, ? - 4 Match 1-8 to a-h to make sentences and questions. 1 \\A/hat time - a a meeting on Wednesday? 2 Ten o'clock -is b busy in the aftemoon? 3 Can we arrang-e c busy then. Key expressions 4 Are you d meet about the marketing plan. - e three o'clock? Asking to meet 5 Sorrv. I'm- Can we arrange a meeting? 6 We need to _ f fine for me. We need to meet about ... l'd like to meet .., 7 What about g OK for you? Asking about times 8 Is 2.30 - h are you free? ls ... OK? ls ... good for you? )- What time are you free? For more exercises, go to Practice file 8 on page 100. Are you free on/at ...? Can we meet onlat ...? 5 Work with a partner and arrange the meeting with Dolores. Are you busy ...? Student A: you are Kasia. Call Dolores about the meeting onThursday. Saying when you are free Student B: you are Dolores.Turn to page 115. ... is good/fine for me. 6 No* arrange the meeting with Chen. l'm {ree an/at... Student A: you are Chen.Turn to page L14. Saying when you are busy Student B: you are Bruno. Call Chen about the meeting. Sorry, l'm busy then. l'm meeting... 7 Work in small groups. Arrange times this week for you all to: I can't meet ,.. . have a three-hour meeting . have an extra English lesson e interview people for the new receptionist position (two half days)

E The right person for the job I Work with a partner. Your company is advertising two new jobs. You E need to find the right person for the jobs. Follow stages 1 to 5 to flnd the I right candidate. advert Complete these notes to describe the type of person you are looking for in each job. Marketing assistant Administrative assistant Experience: Qualities: Experience: Qualities: the interviews The job advert is written. You now need to arrange a day for interviews Find a day when you are both free to interview people. StudentA, turn to page774 Student B, turn to page 119, for the interview With your partner, create two short candidate profiies for each job, for example, experience and knowledge needed for the job. Decide on some questions you want to ask. the interviews Join with another pair. Take turns to interview each person in the other pair for the job. the candidate Go back to your fi.rst partner. Discuss each candidate and decide which one to choose for the job

Working with words I Competition 1 Vvhen you choose a hotel, which of these things are most important? Are any other factors important for you? . Price r Size . Choice and range o Staff . Technology . Quality . Services o Location 2 Wtlictr of the things in 1 do you think are important for hotels to be competitive? 3 p g.f Listen to a hotel manager talking about the hotel group Accor.Tick (/) the things in 1 which the manager mentions.

4 Listen again and complete the table Hotel chain Market segment Description Location option North America . All Seasons 3 good service, , a- staff Novotel qualify, modern, business facilities, Sofitel Top range easy to find special Worldwide five star 8 5 Work with a partner. Discuss which things in 1 are important for your company and your competitors. Does your company offer something special? 6 Complete sentences 1-6 with the words from the list. wide competitiae comfort expensiae budget mid-range market 1 The hotel industrv is verv - there are a lot of bie chains out there. 2 They are the only international group with hotels in every segment. 3 This means thev can offer all their customers a choice. hotels offer the customer a low-price option. 5 Their sesment hotels offer more and better services 6 Their top-range hotels are but each one gives the customer a special experience. 7 Work with a partner.Thlk about a hotel or other company you use (for example, IT company or office supplies company). \\44ry do you use them? Use adjectives and nouns from the table to describe them. Adjectives Nouns \" market segment budget/ economy/mid-range prices ' choice and range low/high location good/bad ' technology/facilities cheap/expensive quality fastlslow service ' up-to-date,/modern staff 'wide ' friendly Example: I use the [name] hotel chain. Theu haoe cheap prices and good seroice. ) For more exercises, go to Practice file 9 on page 102, 8 Prepare a short presentation on how your company (or a company you know well) is competitive. . Explain how you are competitive in your industry (e.g. price, choice). . Explain what your company offers with words from 7. Example: We ffir good seraice. 9 Girre your presentation to your partner or to the class.

Language at work I Comparatives I Oo you normally buy these products or services from a shop/office or online from a website? \\A/hy? Compare your answers with the rest of the class. . Music . Clothes . Food and drink r Electrical goods . Holidays or travel tickets . Property (e.g. a house or flat) . Financial advice and loans . Books 2 Vvhere does your company sell its products or services? In shops, over the Internet or somewhere else? 3 > 5.2 Listen to two interviews with two business owners and answer the questions. . Wh-ich speaker has an online retail/e-commerce company? . \\A/tr-ich speaker has a high street shop? 4 > 9.zThe two speakers describe the competitive advantages of their companies. Listen again and complete the table. Company 1 pany2 a l- service 6- stocks staff are 2- z 6eliverv staff are 3- a 8- choice products are i 5 Complet e the Language point table for comparative adjectives. Use audio script 9.2 to help you. Adjective Comparative form Examples short adjectives fnst . chL'nl) (one-syllable) adjectives ending in -y long adjectives (two/ or less experienced, three / four / five syllables) before the adjective less expensiue irregular adjectives various forms -,bad zuorse sood - ) For more information, go to Grammar reference on page 103. 6 Complete this text with the comparative forms of the adjectives in brackets. (good) advice than an online shop. That's why successful modern companies sell their products both in shops and online: multichannel selling. ) For more exercises, go to Practice file 9 on page 103

TiP I tHan 7 Work in groups of three. Make sentences from the words in the table below. Remember to use than Student A begins the sentence with any word from A. Student B continues the (not /lke) after comparative ad jectives when comparing sentence. Student C finishes the sentence. Change roles after each sentence. two things: Example: A Supermarkets ... Our products are cheaper than B ... haae a witler choice our competitor's. C ... than small shops. NoT@ ABC wide choice managers difficult/easy to learn sending an emaii hl<eoarconeeftter* Coffee up-to-date English biglsmall Japanese Cycling expensive/cheap than... small shops Tablets fast/slow water Directors low/high prices Sending a tweet driving Supermarkets experienced laptops 8 Work with a partner.Thke turns to compare your company with a competitor or another companyyou knowwell. Compare things like: r price r customer service o choice . staff o quality o delivey Example: My company's products are more expensioe than our competitor's, but we offer a higher quality sentice. Practically speaking I How to say prices 1 Write these currencies next to the correct country 1-5. x2euros (€) dollars ($) yuan (Y) pounds (f,) yen (Y) 1 Spain 2 > g.S Listen to three short conversations and tick (/) the prices you hear, 412,860 E$26.80 $500 tr $50 tr E$28.60 E€12.50 z€29.99 z\\12,690 $7.50 tr v17o tr Zy2,960 Z€11.29 z€11.75 $7.15 I $30 I 3 Work with a partner. Practise saying all the prices in 2. 4 f g.S Listen again and complete the information in L-3. 1 Price ofohone: Price of calls per month: for ten hours; for five hours 2 Delivery free on orders of more than _ Deliverv per item: ; Deliverv for four items: 3 Normal price: Discount with customer card: Final orice: 5 Workwith a partner. How much do these things cost in your town or city? . a TV . a bus or train ticket . a mid-range hotel . apizza . asmartphone 6 furu about the prices of the things in 5 in the cities below. Do you think they are cheaper or more expensive than in your town or city? . London . Tokyo . Beijing o NewYork . Rome

Business communication I Comparing and choosing 1 , :,) .,' Javier Sampedro works for a chain of shops. His company wants to update its website and sell products online. Javier asked two web design companies, Weblines and ITE, for quotes. He compares the quotes for his managing director at their weekly meeting. Listen to the meeting and complete the table.Tick (/) the correct column. Lower prices? Smaller company? Older company? Better quality of work? More experience with online businesses? Faster delivery? 2 > E.q Listen again and complete these sentences. a How do thev ? c Are they d The quality is e The of ITE is the two people have experience in the online marketing and sales -i?ndustry. of Weblines is they don't usually work with online businesses. g There's no 3 Put a-iin2into categories 1-4. 1 Asking about differences: a , 2 Talkine about similarities: - 3 Talking about differences: -, - 4 Choosine: - -, -t Key expressions 4 Workwith a partner. Asking about differences Student A: Ask Student B about situations 1-3. What's the difference? How do they compare? 1 Transportation for work: a motorbike or a bicycle? Are they better? 2 Employ a new person for your department put an advert in a newspaper or Talking about similarities use a recruitment agency? X does ..., but Y also ... There's no difference. 3 English lessons: in a classroom with a teacher or online? ... is similar (to ...). Student B:Talk about the similarities and differences. Talking about differences Example: A I want a motorbike or abicycle for work. How do they compare? They're (cheap)er / more ... B Abicycle is cheaper, but ... The advantage of ... is ... 5 No- change roles and discuss three more situations. The disadvantage is ... . Food for a conference: local or foreign dishes? . A two-day training course: at work during the week or in a five-star hotel Choosing Let's choose ... at the weekend? This one's better. I prefer ... . A holiday this summer: at home or abroad? )) For more exercises, go to Practice file 9 on page 102. 6 Work with a partner. Discuss some quotes for a courier and a hotel. Student A, turn to page1l4. Student B, turn topage1.17.

Supermarket competition I like Lidl because it's smaller than my old supermarket, so I can do my shopping much faster. There's a smaller range of products, but I can buy everything I want. I like the fact that Aldi sells a lot of local products: British meat, milk, cheese and fruit and vegetables. It's easy - at my old supermarket, my weekly shop was about fl80; at Lidl it's only about f60! Read customers'comments about Aldi and Lidl. \\A/hy do they shop there? Listen to an interview about the success of Aldi and Lidl. \\ trhich of the reasons in the comments in are mentioned? What areas do you think are important for supermarkets to be competitive? \\A/hich foreign stores (e.g. supermarkets, clothes shops, restaurants) are successful in your country? \\A/hy? work in groups of three.You want to set up a new supermarket in your country.you need to compete with the supermarkets which are there now. How can you make your supermarket competitive? Discuss the profile of the supermarkets in your country - is there a gap in the market? Decide on your new supermarket,s: o products: range, quality, prices, brands, suppliers . stores: location, size and design o service: customer service and other services you can offer ' marketing: how will you advertise? what message will you give to the customers? Present your ideas to the class. \\vVhich group's supermarket is the most competitive?

ln this video lesson, people talk about processes in their companies. There is also a video about the ordering process in a food delivery company called Fresh Direct. Speaker 1 Speaker 2 Speaker 3 Which process are they talking about? How do they describe the process? The srdering process 4 Work with a partner. Discuss how food companies deliver fresh food to shops, restaurants and hotels.Think of all the stages in the delivery process and make a list. Begin with:The customer places the order 5 Work with another pair of students in groups of four. Compare your lists of stages. Are there any differences?

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Starting point Working with words I Working in teams I Do you usually work 1 Read about W.L. Gore & Associates. Write the headings from the list in the alone or in a team? correct place in the text 1-4. 2 What are the talkTime to Smqll teams Eaeryone's a leader The long aiew aclvantages of working Who's mU You work with colleagues in groups and in a tearn? everyone knows each other. 3 wh\"r, lzou make There are no job titles and no managers, so everyone in the group makes decisions. You dccisions, do you develop ideas to share with your team, and always ask for other you all plan new projects together. opinions? often takes years to solve problems and 4 Ooyou have yourbest nd solutions for new products. icleas on your own or You attend lots of meetings. Face-to-face with others? communication is better than memos and emails. WL. Gore & Associates ts well known for its GORE-TEP fabrics. Wlbert and Geneuieue Gore started the company in 1958. It has no bosses or job tttles. The compl,nu's rules for business are:

2 frcU(/) the phrases you think people say at Gore 1 I don't like working with other people. E 2 I don't know - ask the boss. E uct. E 3 Let's have a meeting. I 4 It took a long time, but we have a 5 It's not my job to think of new ideas. 6 I need to speak to the team before I make a decision. 3 Workwith a partner. Discuss which of Gore's working methods are similar in your company. 4 Mrtch verbs 1-7 to nouns a-g, then check your answers in the text in 1. l attend- a decisions 2 olan b oroblems 3 make- c solutions 4work- dprojects 5 develoo e meetines 6 find f with colleagues 7 solv-e- g ideas 5 Complete these questions with words from 4. do you have to make at work? 2 \\A/hat meetings did you last month? 3 Do you with colleagues in a team, or alone? 4 144rat do you do when you want to a problem at work? 5 What is a good time of day to new ideas? 6 How do you feel when you find a to a problem? 7 Do you have to any large projects in your team? 6 Work with a partner. Ask and answer the questions in 5. - 7 , Listen to a conversation about a team problem.What is the problem? What three solutions do they talk about? 8 ,, Listen again and complete the sentences. 1 I have a problem with the new project team. 2 There's a problem with their teamwork 3 That's a oroblem. 4 That's a- not be idea! solution. 5 That mieht a 6 I don't think that's such a idea. D For more exercises, go to Practice file 10 on page 104. 9 Work with a partner. Discuss these problems using the phrases in 4 and 8. r An important customer wants a 20% discount on all orders. You normally offer 1,0Yo. o Someone in your team is off sick for two weeks. You need to finish your project this Friday. r You have to take a new client to dinner. You need to decide where to go. r Tr,vo people in your team are good at their jobs, but there is a personality problem: they cannot work together and always disagree in meetings. 10 ff,i\"t of a problem you have, or had, at work. Tell your partner and discuss it. Can you solve the problem? 67

Language at work I Superlatives 1 > f 0. A Richard, Adriana and Pedro all work for an industrial supplies company in Brazil. Adriana is visiting the factory in Recife. She calls her colleague, Richard, in head office to report back. Listen to the phone call. \\A/hich problems do they talk about technical, personnel or supply? 2 > m.Z Listen again. Are these sentences true (7) or false (F)? 1 The problem at the Recife factory is small. 2 The new components were -the most expensiae solution. 3 The new components were the best idea. - 4 Pedro thinks the new components are -better than the old ones. _ 5 Personnel problems at the factory are bigger than technical problems. Richard Production Manager, 6 Staff turnover in the Recife factory is the highest of all the factories. - Head office, Rio de Janeiro 7 The team at the Recife factory is the biggest problem. - - 3 wf.icnsentences in2 ...? a comDare two or more thines b say something is the maximum or minimum 4 fne sentences in 3b use the superlative form. -C,om-ptlete-,the-Languagepoint table for superlatives. Use audio script 10,2 to help you. Examples Adriana Technical Monoger, short adjectives, the small e.g. small Heod office, Rio de Janeiro ' For adjectives ending in -e, the late Pedro Line Manager, r add -sf. Recife factory r For adjectives ending in vowel + consonant, double the consonant and add + -est. adjectives ending reolace -u with ++\" friendlu the and add -csf ?asy tlrc in -y, e.g. casy lons adiectives. out or leasl the exoensiue. e.g. expensiae before the adjective the least expensiae irregular adjectives, fhe + various forms bad - the w- orst e.g. good D For more information, go to Grammar reference on page 105 5 Three days later, Richard and Adriana email each other. Complete their emails with the superlative form of the adjectives in brackets. Hi Richard, 1-How was your trip? We have a lot of things to My trip was fine, except for this personnel problem, discuss, but (important) decision at 5-Asking Pedro to leave is probably the moment is what to do with Pedro. Should (easy), but also (expensive) solution. we ask him to leave, offer him a different job in Sorry, but I think that offering him a new job in the 3_Recife or move him to Rio? What's 2 rRigehcitfethfaact tiot'rsy7- (bad) solution. You're (good) solution? Perhaps (cheap) (expensive) option, but solution is to offer Pedro a new job in the Recife Recife is our 8 (small) factory, so he will factory. What do you think? still be dealing with the same people. How about Richard transferring him to the new Rio factory? Let's talk about this when I'm back in the office. Adriana

Tip I perso nne!/persanal 6 Work with a partner.You need to find a new line manager for the Recife Personnel is a noun and means factory. Discuss and compare the three candidates below. Who is the best staff or employees. candidate? Personal is an adjective and Marcio Paolo means private or belonging Recife factory to one person. Rio de ]aneiro factory o ]oined the company as r ]oined the Denver Our personnel mustn't use Work history line worker last year. the i r pe rson al e ma i I addresses factory in 2006. at work. . Joined the company in . Became team leader o Became team leader in 2008 as a line worker. for Production line 2 2012. Moved to Recife . Became team leader this year. six months ago. for Production line 1 in 2011. Her team like her. She is taking Portuguese Comments lessons. Very popular with his team. He is looking for jobs in other companies. )) For more exercises, go to Practice file 10 on page 105. 7 ffrint of two or three answers for the following. Then tell your partner and compare them. Use the superlatives in brackets. o Current problems you are having at work (smallest? biggest?) r New products in your home or at work (newest? most expensive?) o New ideas you had this week (worst? best?) Example: I haoe a few problems at zoork ... but the biggest problem I haae is ... Practically speaking I How to respond to news 1 > f O. S \\zVhich expressions a-f can you use to respond to the sentences 1-6? Listen and checkyour ideas. 1 I got a promotion to section manager. 2 I didn't get that sales job that I applied for. 3 I left my phone on the kain. 4 Our boss got a new job with our biggest competitor. 5 Our company won retailer of the year. 6 We won the contract for the new shopping centre. a Oh no. That's terrible. b Really? How amazing! c Great. That's fantastic! d Wow That is surprising. e I'm sorry. How disappointing. f Good. That's excellent news! 2 putthe expressions a-fin 1 into categories 1-3. 1 Responding to good news: _, _ 2 Responding to bad news: _, _ 3 Showing surprise: _, _ 3 > lO.E Listen again and underline the stressed words and syllables in the expressions a-f in 1.Then practise the conversations with a partner. 4 Workwith a partner. Student A, turn to page 114. Student B, turn to page L10. Respond to each other's news.

Business communication I Giving opinions 1 Papotectr, an office supply company, is currently having two problems: staff are leaving and customers are complaining.The Director at Papotech asked for this report. It compares his company with some competitors. Work in groups. Read the report and discuss possible reasons for the problems. Example: Staff probably leaae because Papotech pays the lowest salaries. , Average solary Averoge customers Average call time popular products per month 3 mins 45 secs 2 mins 30 secs 3 mins 10 secs 2 ts :l 0 4 The Director is discussing the report with a line manager. Listen and \" answer questions 1-2. 1 \\A/hich parts of the report do they discuss? What don't they discuss? 2 \\Atrhat reasons does the line manager give for the two problems? 3 t= \"ltl.+ Listen again. Put expressions a-h into categories L-4. 1 Asking for an opiniofli-, 3 Agreeing: 2 Giving an opinion: - 4 Disagreeing-i a What's your opini-o,n?-, - e Do you think-.,.' - b L:r my opinion ... f I don't think so. c I think ... g I'm not so sure. d I agree. h I think we should ... )) For more exercises, go to Practice file 10 on page 104, 4 Work with a partner. Discuss 1-4 below. Follow this model. -Ask B's opinion. + Girte your opinion. Agree or disagree. 1 Teams are always better than people working alone. 2 Meetings are never useful. 3 The best offer is usually the cheapest. 4 Employees prefer more pay than more training. 5 Work in small groups. Look at the ideas in the table. Discuss what you should do to solve the problems at Papotech.You have a maximum budget of €200,000. Key expressions PAPOTECH Possible solutions Cost in € Asking for an opinion Prices Offer 10% lower prices on 100 most popular products 100,000 What do you think? 45,000 What's your opinion? a) to all customers Do you think ...? Puy b) to our biggest customers Giving an opinion Increase salaries ln my opinion ... a)by l}'k I think ,.. / I don't think ,. b)by 5\"/\" I think we should .,, Give more trarlig to call centre ttrif Agreeing Yes, I agree. a) Recruit two new staff for the call centre I hat's true. b) Offer three staff the post of team leader Disagreeing a) Buy a new computer system I disagree / don't b) Train staff to use the new system l'm not so sure.

Teamwork and personality types What makes a good team? Some Situation: A large administrative companies use tests to help them team working in two different choose the right people to work offices in Northern and Southern together and to improve teamwork. California didn't work well as a team. The IvIBTI@ (Myers-Briggs TYpe Communication wasn't good and Indicator) is one of the most popular. It employees were stressed. They didn't is used by 89 of the biggest companies agree on how to do things. in the USA. Action: Team-building training which In the I\\iIBTI@ employees answer used the II4BTI@ test. a lot of questions in four different categories. The result of the test tells Results: The team understood employees that they have one of 16 themselves and each other better. They different personality types. In this organized their tasks differently, so way, employers hope that employees their work became more efflcient and will understand themselves and their they felt less stressed. 'It became much colleagues better. easier to understand why others act and communicate the way they do,' Case study: Kaiser Permanente, a large said one member of the team. health-care provider in the USA. Do you think using tests like the MBTI@ is useful for companies? Why/\\,Vhy not? Are personality tests used by companies in your country? Does your company use them? In what other ways do companies try to improve teamwork? How does your company try to improve teamwork? Work with a partner. Ask and answer the questions. Are you a team player? 1 Do you prefer...? a to work in your own office b to work in a shared office 2 When you have a big problem at work, do you ...? a usually discuss it with your colleagues b prefer to think about it alone 3 Do you prefer ...? a to play a team sport, like football b to exercise alone, like running 4 tn/hen your colleagues have a question or problem, do they ...? a often ask you for help b usually ask other people for help 5 At work, is it most important for you to ...? a do work that gets results b work with people you like 5 lmagine your company has a team-building weekend. Do you think ...? a 'Greatl More fun with my colleagues!' b '0h nolAnother team-building event!' With your partner, discuss what you think your answers say about your personality type. How is this important for your work in a team?

Working with words I Staying at a hotel 1 VVhe., was the last time you stayed in a hotel? Was it a work or leisure trip? \\A/hich of these facilities and services did the hotel have? restaurant gym carpark lnternet access poolswimming room seruice other seroices 2 > lt\"f Jenny Chiang is on a business trip to Dublin. She needs to book a hotel room. Listen to her phone conversation with the receptionist and choose the correct words from 1-5 on the reservation form. Name Jenny.C_hiang. Room type lsin7le I double zCreditcard /Passportdetarls lMastercard / Viea . sExpiry /startdate Q5l2-A1.9. .. 3 > f f .f Match L-5 to a-e to make phrases from the conversation.Then listen again and check. 1 I'd like to book _ a the terminal. 2 Do vou have b breakfast? 3 Does that include c any vacancies? d a room for the night. 4 You can check in - e anytime now 5 There's a free bus -from _ 4 > tt.Z Now listen to Jenny's conversation when she arrives at the hotel. Answer questions 1-3. 1 \\ /hat is Jenny's room number? 2 What time can she have breakfast? 3 Does she need to make a reservation for dinner? 5 > 11.2 Listen again and complete these phrases from the conversation. 1 Ihavea 2 Your room is on the fifth _. 3 The is over there. 4 What time is breakfast _? 5 Do I need to a table?

6> f f g Jenny calls Reception. Listen and tick (/) the things she asks about. . towels I asafe tr Eroom service EIntemet u.\"ess a taxi tr a wake-up cal E ahairdryer tr 7 Complete the sentences with the words from 6. 1 Can I have at 6 a.m. please? 2 DoI need a password for the in my room? 3 Can you order to the airport for me? 4 There is on the wall in the bathroom. 5 Can I have some more for my room, please? 6 Is there in the room for valuables? 7 The restaurant closes at 10 p.m. but until midnight. )) For more exercises, go to Practice file 11 on page 106. 8 Workwith a partner. Student A:You are a hotel receptionist at Metro Hotel. Look at the information below and answer questions about the services. Student B:Turn to page L1\"8 and ask questions about the services. Use the phrases in 3, 5 and 7 to help you. 9 Chung\" roles and repeat 8. Student A, turn to page 114 and ask questions about the services. Use the phrases in 3, 5 andT to help you.

Language at work I Going to I lnfinitive of purpose 1 Read this article and answer questions 1-4. 1 \\A/hat problem do business travellers have? 2 What service does the company offer? 3 Where do they operate? 4 What are their plans? n your next business trip, are you going to have any time for sightseeing? Probably not. Even when it's a famous destination, most business travellers aren't going to see outside the airport, hotel or conference room. But City Running Tours has the solution. Go for a run with a tour guide across the city and see all the local places of interest before breakfast. The company now offers tours of 12 US cities, from Atlanta to Washington DC, including Honolulu! And you can cross the border to Canada, too, for a tour of lbronto. It is now so popular with business travellers that they're going to offer the service in even more cities in the future. 2 Look at the phrases in bold in 1. Are they about the pas! present or future? Are they about a general plan or a specific arrangement? 3 Complete the explanations in Language point 1 with b e, main aerb and going to. LANGUAGE POINT 1 1 We talk about general plans with + + 2 In nesative sentences. we use the neeafive of D For more information, go to Grammar reference on page 107 4 Work with a partner.Thke turns to ask and answer questions about Mike's plans for a business trip to Canada. Use the notes below. Example: A ls he going to see Christophe? B No, he isn't, but he's going to meet Dominic. * have dinner with colleagues / * see Chrislophe X (meet Dominic) * present new Producl / * open new sales office / * visit Ottawa office I (visit Montreal) * take train to Monlreal / * go sights eeing X (no time) 5 Work with a partner. Ask and answer questions about your next trip or holiday. Are you visit I'M We're oPen have see.. offer take meet 74

6 > f :-.4 Listen to a conversation with a business traveller.Where is he going? 7 > \"l:.q, Listen again and match 1-4 to a-d. 1 I'm going to visit Toronto first 2 I'm going to spend a day in Que-bec _ 3 We're going out in the evening _ 4 I'rr. going to take Friday off _ a to present the new product to Dominic and his team. b to see the old city and have dinner. c to see the sales reps there. d to have a nice long weekend. 8 Answer the questions in Language point 2. 9 Work with a partner. Make sentences about plans using the prompts 1. leave work early + go to the dentist 2 do a course + learn a new computer program 3 visit Delhi + see clients 4 call Sashia + arr€rnge a meeting 5 come to the office at the weekend + finish my report Example: I'm going to leave work early to go to the dentist. D For more exercises, go to Practice file 11 on page 107. 10 Write three plans for you or your company. Tell your partner about them. Practically speaking I How to talk about money 1 > U.S Listen to three conversations about money and match them to places a-c. a bureaudechange _ b taxi _ c airoort shoo How much money does the traveller pay or get in each conversation? Listen again and complete these sentences. Keeo the 5 The exchange Can I pay credit card? 4 Work with a partner. Role-play the three situations in the pictures.

Business communication I Eating out 1 Work with a partner. Read this article and discuss the questions for: 1 your own country 2 other countries you visit Tips for travellers Eating out In many countries, the restaurant - not the office - is the real place for business. So make sure you can answer these questions before your next trip abroad. 1 \\tVhat do you eat for lunch or dinner? 2 Are there any special or local dishes? 3 \\ /hat are the most popular drinks with dinner? 4 How many courses are there? 5 \\ /ho pays the bill? 6 What is the tip in restaurants? O%? 1O\"/\"? 20\"/\"? 2 . Listen to two people at an airport restaurant ordering from the menu below. What do they order? \\A/hat is their total bill? Chicken salad 8.95 Pizza: tomato and mozarella i pepperoni Spaghetti Bolognese 1 1.25 /chicken and mushroom 10.50 Fish pie '11.25 Steak and fries 13.50 Side dishes: mixed salad / french fries i Vegetable risotto 8.50 Giant burger and fries 11.25 grilled vegetables 4.95 Bofiled water (sparkling or still) 4.50 Soft drinks / coffee / tea 3.00 Key expressions 3 > f f .0 Listen again and underline the correct words in italics. 1 Would / Do you like pizza? Offering 2 Do / Are you ready to order? Would you like ...? 3 Do you like / Would you like to order first? 4 l'd / l'U have the vegetable risotto, please. Asking for information Are you ready to order? 5 I like / l' d like thepepperoni pwza, please. Do you have (any) ...? 6 What / How was your meal? 7 Would you like / Do you like a dessert? Requesting Could I have ...? 8 l'll just haae / I just like a coffee. l'd like ..., please. 9 We'll / We'd like two coffees, please. l'll have ..., please. 70 Could / Wouldlhave the bill, please? Responding Yes, please. 4 fn*ricn of the expressions initalics mean (a) Do youwant ...?,(b)I/Wewant ... or No, thanks. Not for me, thanks. (c) neither? 5 Doyouhaaepizza? Sure. 1. Doyoulikepizza? Of course. 2 Are you ready to ord-er? 6 I'll hatse the peppero-ni pizza. Talking about food 3 Welike sparklingwater. - 7 Wouldyoulike adessert? - Do you like ...? 4 We'd llkesparklingwater.- 8 Couldlhaaethebill? - They have really good ... here, How was your meal? )- - For more exercises, go to Practice file 11 on page 106. Delicious / Very nice. 5 Work in groups of three.Thke turns to be customers and a waiter at the airport The pizza looks/sounds good. restaurant. Use the menu in 2 and practise ordering food and talking about the food with your partner. Use the expressions in 3 to help you.

More efficient business tfips Business trips are important for many . Are you going to network at a companies, but even a short trip can conference or trade fair? Use social cost a lot: travel, hotels, food - and time! media to connect with other people How can you get the most for your time before you arrive. and money? o Book flights early. They are usualiy . Do you have friends or family you cheaper then. can stay with? Or how about Airbnb, where you rent a room or apartment . Use a business travel agent to save directly from the owner? 1,000 companies already use Airbnb for time and get better prices. empioyees on business trips. o Vleet people for coffee, not dinner, and . Is there another way to travel? Tiain you will have time for more meetings. tickets are often cheaper than flights, . Use public transport and/or the and an overnight trainjourney airport shuttle bus instead of taxis. can replace a night in a hotel. If . Do you really need to go? Can you the journey isn't too iong, some employees like to drive so that they hold the meeting by teleconference or videoconference instead? can choose when to go. Discussion l- Oo you agree or disagree with each of the ideas above? 2 How do you travel? How can you reduce the time and money you spend on travelling? 3 Oo you think people go on fewer business trips these days because of tele- and videoconferencing? How do you think business travel will change in the future? -L Work in small groups. Look at the travel and meetings plan for a sales manager in a Madrid-based company. Use the travel and accommodation information on page 1L5 to help plan the manager's trips. Discuss the options, for example: o Can some meetings take place using videoconferencing instead of a personal meeting? o How will they travel? Where will they stay? r Are there any ways to save time and money? First meeting with a possible customer Lisbon 10 a,m. Lisbon two full days European sales and marketing meeting to be confirmed before the enrl of lVeeting with an important customer lhe month Hospitality trade fair New product training for team (The team come from Barcelona, Bilbao, Lisbon and lValaga, They usually travel by car [4-6 hours] or can fly [1 hour, 25 minutes].)

Starting point Working with words I Calendars and schedules 1 What's your busiest 1 Work with a partner. What do you think the busiest season is for these types of month? business? \\zVhy? . trade fair industry 2 Wt-,icn month clo r delivering flowers . departrnent store vou normally take a holiday irr? 3 wtlict is your f.rvourite $cason: spring, su mmer/ autumn or winter? why? 2 rure graphs below show busy periods in the year for the three businesses in 1 Match the graphs A-C to the three businesses. Eg 3 Listen to three people who work in these businesses. Check your answers in 2 and answer questions 1-3. 1 Which months are busiest for Katrina? 2 Why is January a good month for department stores? 3 Which days are very important in the flower delivery business?

4 Complete word pairslr-7 with words from the list. Use audio script help you. leaae holiday period (x2) off schedule deadline 5 busy 6 quiet 7 time 5 Complete these questions with words from 4 1 Do you have a busy and a period during the day? 2 Do have any time this month? When is vour annual ? 3 Many companies have deadlines around Christmas. Is this true for your company? 4 What happens if a holiday is at the weekend? 6 Work with a partner. Ask-and answer the questions in 5. 7 Look at the schedule and note below. Whose schedule is this from 3? Are they busy all week? Don't forgell Final day for annual conference registrations 8 p.m. Dinner with Franco at Nara Sushi at Friesenstrasse 70 1 Email this timetable 10 a.m. 0pen trade fair stand to Franco' 2 p.m. [/eet association members 2 Email a reminder -Day off Long weekend in Parisl to members about ThursdaY meeting' 8 fma four words or phrases in the schedule and note in 7 for definitions 1-4. 1 time off on Saturday, Sunday and one extra day (Friday or Monday) 2 a note to tell you to do something 3 a plan or schedule with times for each staee 4 meeting for a group of people once a year D For more exercises, go to Practice lile 12 on page 108. 9 Wtlictr are the busy periods in your company? Draw a line in the graph below to show your busier and quieter months. Work with a partner. Use your graph to talk about the following: . your schedule or timetable this week r the busier ald quieter seasons o events you have every year o time off and holidays this year . deadlines this month Example: I haae a aery busy schedule this month because . . .

Language at work I Present perfect 1 Greta Helsing works for Original Oils. Read the information about the company and her email below and answer questions L-3. 1 \\rVhere does Original Oils sell its products? 2 Where does it buy its materials? 3 \\A/hat is Greta's deadline? Original Oils imporls and sells natural cosmetic products (soap, lotions) to high street shops in Western Europe. Usually, the company buys raw materials from Pakistan and lndia, but this year Original Oils has ordered Palmarosa oil from a new supplier in Nepal. lt wants to produce a new soap with the oil for Valentine's Day but the delivery hasn't arrived yet. Subject: Palmarosa soap Dear Barati, How are you? Can you update us on our order? I have checked our system, but it hasn't arrived yet. Have you shipped the oil yet? We need the delivery by 2Oth October. Greta Helsing Original Oils 2 Ans*er the questions in the Languagepoint. c To make questions use + subject + past participle. d To form the past participle of regular verbs (order, arriae, etc.) add to the verb. D For more information, go to Grammar reference on page 109. - 3 Work with a partner. Look at Barati's list.Thke turns to ask what he has done. Example: A Has he checked the database? B Yes, he has. Tip lyet /Checkdatabaae /Contact, ehippingfirm With the negative and question {Emailproducer forms of the present perfect, you can add yet to say that you CallGreta X intend to do it: Arrange next,viaitto producers X /Update website with product details

4 > tZ.Z Listen to the phone call. Is the delivery going to be late? What is Greta going to change? 5 f* f Z.e Listen again and complete sentences 1-6 with the present perfect of the verbs in brackets. (send) it We (have) a few problems here. (take) Iots of orders for the soap? There (be) a lot of interest. - (see) some of the other products on our website? (be) to Nepal? 6 Read the final part of audio script L2.2 onpagel26.How does Greta give short answers in the present perfect? ) For more exercises, go to Practice fileL2 on page 109, 7 Work with a partner.You each have some tasks to complete before the end of the week. Ask each other about your progress on the tasks. Student A, turn to page 115. Student B, turn to page 112. Practically speaking I Ho* to use prepositions of time 1 > f Z.S Listen to two people talking about their jobs.What industry do they work in? When are they busiest? 2 > tZ.Z Complete sentences 1-6 with the correct prepositions from the list. Then listen again and check. on(xZ) in(x2) at(xz) 1 My busiest period is 2 Mv flieht is ten. 3 The con{erence starts the 13th. 4 What are you going to do the weekend? 5 We are open public holidays. 6 The restaurant is closed 3 prt the prepositions from 2 into the table ... Monday February nine-thirty ... 21st of November winter midday ... NewYear'sDay spring the weekend an hour Tip I at or on? 4 Ask your partner about these times. Ask about the past, present and future. r in spring/summer/autumn/winter The prepositions at and on are . in (month) sometimes used in different r at (time) ways in British and American r at the weekend English: . on public holidays . on the (date) British English: What are you going to do at the weekend? Erample: lMat did you do at the weekend? lNhat do you usually do on public holidays? What are you going to do in the summer? American English: What are you going to do on the weekend?

Business communication I Planning a schedule 1 : ., , Greta Helsing is meeting with Soledad and Martin at Original Oils. They are discussing and planning the schedule for the new Palmarosa Soap. Martin is coordinating production and Soledad deals with sales to the high street shops. Listen to the meeting. Complete Greta's notes with the dates. Palmarosa Soap i_Must be on the shelves by 2-Launch date Packaaina readu bu 3 Final oroduct readv bu a Start deliveru,t lo shoDs on 5 2 > fi.q Listen again and match 1-12to a-l to make sentences. 1 ... the schedule is a taken it to the warehouse. 2 The situation is - b for this? 3 ... we've already- c to launch it on January the 20th. 4 The aim is to - d deliver the product ...? 5 What's the dea-dline e get the soap on the shelves ... 6 \\l/hat date is - f with that date? g do we need for production? 7 We plan - h about a week late. 8 How muc-h time i delivery from the warehouse ... 9 \\a/hy don't we _ - j goi.g to call our packaging people ... 10 Let's start Key expressions 1,1 Is everyone-happy k that the raw material from Nepal has just arrived Stating the current situation 12 So, to summarize, I'-m I the launch? At the moment, the schedule... 3 put the sentences in 2 int-o categories 1-5. The situation is that ... 1 Stating the current situation: We've already ... 2 Saving what needs to be done-:, -, - Saying what needs to be done 3 Askine about dates and times: -t - _ The aim is to ... 4 Prooosine a olan: We plan to ... -, -, 5 Summarizine and confumine the olan: Asking about dates and times What's the deadline? )) For more exercises, go to Practice file 12 on page 108 What date ,,.? How much time do we need 4 Work in groups of three.You are preparing a company brochure for next year. lor...! Today's date is lstJuly. Student A turn to page 115. Student B turn to page 113, Proposing a plan Student C turn to page 112. What if ...? Let's ... 5 Present your schedule to another group. How similar are your schedules? Why don't we ,..? 6 tvtake a list of the stages in a typical schedule in your company. Su mma rizinglconf irmi ng ....Example: the plan inaoicing customers each month ls everyone happy with that date? arranging the weekly staf meeting l'm/You're/We're going to ... So, to summarize ... the stages for a neu) product arranging the annual conference 7 Present the stages in 6 to the class and say how long each stage usually takes. 82

The revision game Work with a partner. Take turns to choose a square. . on a yellow square, have a role-play with your partner; on a blue square, follow the instruction; on a pink square, answer the question(s). . If you are correct, or if you complete the role-play, you win the square. . Ifyou are not correct, the square stays open. . The winner is the first person to win five squares in a row, across +, down t or diagonally ! Where are you Find the mistake: When you check in Explain how to use Talk about your last from? What is your Are you from Peru? to a hotel, what is the photocopier. phone call. Who was nationality? Yes, I from. the procedure? What is your job? it with? What was it about? Role-play: Role-play: A Call a hotel and Which words go A Introduce yourself Compare your Can I join you? to B - you've comparyr to its Do you come here ask about its together? \"' never met. often? services, then tight/Ieave/annual competitors. book a room. A You want to speak / schedule lbusy / B Respond. to a colleague but B Answer B's he/she isn't there. deadline questions. Leave a message. @ B Answer the call. Ask your partner three questions about his/herjob. A Call your partner What have you done What is the location Think of three What do you do if today? ,, qualities that these and ask for his/ of your company jobs need: airline you work in real her email address pilot, administrator and what is near it? estate? B Respond. @ Role-play: Describe a typical Where is your head Give a visitor to your day at work. Use office? What other company directions Describe your PIan a party for your these words: workplaces does from Reception to favourite restaurant English group next always, oJten, rarely, your company have? your offlce. using superlatives, week. Discuss with sometimes, usually, B your plan and the andnever e.g. best, most schedule. expensiue, etc. A Arrive at a hotel Question: flole-ptay: and check in. Ask What are your plans A Call and arrange a about breakfast and dinner. for the next year / meeting for next week. B Respond. few months? Why are you doing this? B Respond.

ln this video lesson, people talk about problems they had on a business trip. There is a video of Patricia Reyes, a consultant in market research. She is on a business trip to do some work for a company in a different city. CRN I 2 Youare going to watch two videos about a business kip. One video is in a hotel reception and the other video is in a restaurant. Before you watch, look at sentences 1-12.Do you think the sentences are in a hotel reception (H) or in a restaurant (R)? V/hich can be in both places (H/R)? L I have a reservation. H,/R 2 Are you ready to order now? _ 3 Would you like a wake-up call? 4 Table for fwo? _ - 5 Can someone check the air conditioning? _ 6 What do you recommend? _ 7 Would you like help with your bags? _ 8 Do you need another moment with the menu? _ 9 Could you just sign here? _ 10 Do you need a taxi? _ 11 I'll set this. 12 llyou could check the amount and enter your pin number please? _ Checking into a hotel 3 Patricia Reyes is a consultant in market research. She is on a business trip to do some work for a company in a different city. Watch Patricia Reyes checking into a hotel.Tick (/) the phrases you hear in 2. 4 Watch the video again. Are these statements true (T) or false (F)? 1 Patricia is staying for three nights. _ 2 Patricia is on the first floor in Room 115. _ 3 Breakfast is between 7.00 and 9.45. _ 4 She'd like a wake-up call at 7.00. _ 5 She doesn't need a newspaper. 5 She has a problem with the Inter-net password in the room. _ 7 She couldn't find the dial for the air conditioning. _ 8 The receptionist will order a taxi for her.

8 Practise the conversations in each situationin 7. Student A: You are the visitor. Explain each problem. Student B: You are the hotel receptionist or the waiter. Try to solve Student ^A s problems. 9 S*rp roles in I and repeat the conversations.

Practice file Working with words Business communication 1 tvtatch products 1-8 to their nationalities a-h. 1 Put these conversations in the correct order. L Coca Cola a American 1 a I'm fine. This is my colleague, Martin 2 De Beer dia-monds b Indian - Altenberg. 3 BritishAirwaysairli-ne _ c japanese 4 Sanyo electronics b Hello. Pleased to meet you, Gundula. How d British - are you? 5 LOT airline - e Polish _c How do you do, Martin? 6 Andfua Rice- f Brazilian 7 Fiatcars- - g SouthAfrican d Hello. My name's Gundula Bauer. 8 Cachaga rurn h Italian - No. How do vou do? I'm Stefani. 2 Complete the job- titles 1-6. Do you knowAriadne? P-r-o-a - Andyou. S I sR D - Pleased to meet you, Stefani. 3 a - Thanks. Nice meeting you and your Mnsr s - colleague. b Bve. 5 T-a- L- a-e- c Yes, have a good journey. 6 T-c-n-c-a- d -_ It's time to leave. See you soon. 7R c D i n e Goodbve. 3 Read the business cards and complete each 2 Underline the correct words in italics to complete business person's profile. the three conversations. Haruo Ogawa A lThis is Pietre. / How are you? He's my assistant. Financial Director /B zHow do you do? Nice to meet you, too. Pleased to I'm from 2 (name). meet you. and I'm a 3 (country) Mv comoanv is 4 A3I'mfine. / Andyou. (nationality). C aDo you knout Frunziskn? / Hou: do you do? lsadora De Souza D Yes! sl'm|ine. / lt'sgoodtoseeyouagain. C Yes, you too. 6Nice meeting you. / How are you? D I'm fine. And you? E Good moming. I have an appointment with Ms Cemoskova. TThis is / My name's Ludmilla Osimk. F sHout do you do? / lt's good to see you again.I'm Timo, Ms Cernoskova's assistant. /E Oh, 9nice to meet you. haoe a good journey. 3 Complete the conversation with the expressions from the list. Nice meeting you see you soon How do you do? Do youknow Bye Nice to meet you my name's Haae a good journey Her name (nationality). Her companv is in 8 colleague? Alessandro, my (country). Nice to meet you. B No. How do you do? g+ (name). C Our flight leaves soon. 5. (country) Vincenz. (nationality) B Yes, nice meeting you, too 6 A Bye, andT My company

Language at work L Complete the sentences, questions and answers Form 1 he ltalian? Positive: No, he He's Japanese. I amf'm a receptionist. thev Italian? 2 You /\\N e fl hey are f' re P olish. -No, they He/Shefit is/'s frow Brazil. Negative: Yes, they in Warsaw, in Poland they technicians? I am notf'm not a team lcader. Youffieffhey are notfarcn't Italinn. you a personal assistant? He/She/It is not/isn't from South Africa. Questions: No, he He the Financial Am I s personal sssistsnt? Are y ou /rue/they Br azilian ? Director. ls he/she/it t'rom ltaly? Short answers: 2 Underline the correct words in italics to complete Yes,l am. - the sentences. Yes, you/we/they are. Yes, he/she/it is. 1 This is my department - Customer Service. Lawrie is my / fuls boss. No,l'mnot. 2 She has an assistant andher / my name is Pauline. 3 Your / You desk is next to Pauline's. N o, y ou lzu e/they aren' t. 4 Next to you is Harald and those are her / his No, he/she/it isn't. biscuits on his desk from a client. A Are you a financial director? B No, l'm not. l'm a receptionist. 5 The coffee machine is for our / their office only - A ls he s technicisn? not the whole department. B Yes,heis. A Are they leam leadars? 6 They have their / my coffee machine in the HR B No, they aren't. They're personal assistants. A ls it afi American product? kitchen. B Yes,itis. 3 Complete the email with the words from the list. Possessives am your my our are (x2) ls (x3) her Form a computer company. I the CEO, and my four colleagues I+my the technicians. Pascale is personal assistant. you'-+ your he -+ his office is in Tunis, but the she + her customers 6 in Spain it -r its we -) our e-Yolanda 7 new Sales Rep. She theY -r thsi, Spanish, but French Use To say who has or owns something. and English are very good. I haae a personal assistrmt. Greta is my personal Send me 1-t0h-e phone number so we assistant. Jonas has a clmpany csr. His car is a BMW. can meet. We haae a good team. Our team is aery small. Regards, Kashyar

Working with words Busi ness com munication 1 Match L4to a-d,then 5-7 to e-g to make sentences. 1 Choose the correct answe4 a or b. 1 We emolov 1 Hello. Shen's Cars ... 2 We exoort to a ... \\A/hat do you want? 3 We oroduce b ... How can I help you? 4 Customers buv 2 Thanks for your help. a the Asian market. b our financial services from banks. a You're welcome, c 6,000 people at our company, worldwide. b Please. d electronic components for computers. 3 Charlie Tieng speaking. a Hello Charlie. I am Matt. 5 We orovide b Hello Charlie. It's Matt. 6 We sell 4 See you soon. 7 We deve-loo e new technology for telecommunications. a Yes, thanks. f training for our software. b Seeyou. I our products to supermarkets. 5 Is ]o Harkett there, please? a Yes, I'11 put you in. 2 Complete this crossword. b Yes, I'll put you tfuough. 2 puteach part of the phone conversation in the correct order 1-4. 1a Good afternoon. This is Clive Patrull from - BHH. Is Rosa Barrera there, please? b Thankvou. c Good afternoon. YC Windows. How can I - help you? d _ Yes,I'll put you through. Hi, Clive. How are you? - Hello. Rosa Barrera speaking. - Fine, thanks. I'm calling about our meeting. - Hi, Rosa. It's Clive Patrull. - OK, thanks. See vou there. That's risht. See vou. Bve. So, it's conference room 2? 3 Comp-lete the conversation with tt-he correctwords. can I company finds new employees. (11 letters) A H2e-llo, Fast Tiaining Solutions. you? 2 This company sells houses and offices. (4, 6 letters) B Hello. 3 is Madeline Roux from Mercier 3 Banks provide us with services. (9 letters) Insurance. I'm 4- your IT 4 Hotels and restaurants are in the industrv. training... company. (ll letters) A ... and I'11 email you the price list. 6 Microsoft produces this. (8 letters) B That's sreat. Thanks 6 vour industry. welcome. B Goodbye. A Coodbye.

Language at work 1 Complete the questions with the correct form of the Form verbs in brackets.Then add a short answer. Positive: Subject + verb (export) your products They work for Vodafone. to France? She works for Vodafone. Negative: B Yes, we _. Subject + do/does not +verb I don'tldo not workt'or LBM. (work)for GM? He doesn'tldoes not work for lBM. Questions: B Yes. thev DoDoes+subject+verb? 3A Remax (sell) real estate? D o l/you/we/they work t'or Unileaer? Does he/she/it raork for Unileaer? (provide) training for Short answers: Yesfirto+ subject + do/does/don' t/doesn't us? Yes, I do. Yes,he does. B No, she No, thetl don't. No, it doesn't. (employ) more than 10 Careful: Ike/she/it: No -s on main verb in negative and question forms. nationalities in our company? Spelling B Yes, we (buv) products from Most verbs: He/she/n + verb + -s 6 A vou He works, imports, sells, buys your country? Verbs ending irt -0, -ch, -ss, -sh, -x: He/she/it + verb + -es She goes, watches, misses, zuashes, fixes 2 Complete the email with the correct form of the Verbs with consonant + -y: replace the -y with -ies verbs from the list. apply + he applies, try + slrt tries, fly + it flies employ haae produce (not) work sell (not) export Exceptions: Hane + has To: [email protected] From: [email protected] Use Subject: New customer information To talk about general facts. Hello Klaudia, Glaxo pro duc e s pha rma c eu t i c aI pr o ducts. BMW doesn't proaide t'inancial seraices. cnHoeemwrepc'suutsseotrommceoemrin:pfToohrnmeeancttoisom.npltaa2nby-ou1t y-our BOO Do yott produce electronics? No,l don't. I zuork in the people in Europe. lts head office is in seraice industry. Toulouse. lt 3 to America, but it to most of Asia. We 5 6with their offices in the UK, but we contact with their factories in France and ltaly. Good luck with your meeting on Tuesday Sandy 3 Correct the mistakes in L-7. 1 You do work for Terranova? 2 We imports most of our products. 3 Nokia doesn't works in the automobile industry. 4 Does ]ane work for HSBC? Yes, she do. 5 Do you work in the recruitment industry? Yes, I work. 6 Max doesn't develops software. He provides software training. 7 Your company employs 500 people?

Working with words Business communication 1 Match the countries in the list to regions 1-6. 1 put the conversation in the correct order 1-8. lran France Colombia Morocco Peru Australia Qatar Singapore The United States a Can I order some safety helmets, please? Cnnada Hungary Botszoana b - Of course. It's Castell & Co. 1 Latin America c - Sorrv. is that 40? 2 Europe d Good afternoon. Bentons Safety. How can I 4 Africa - help you? 2 Complete the text with words from the list. e Yes, ofcourse. Canlhaveyourcompany distribution centres factories sales offices - name/ please? R€tD centre head ffice f That's right. Can you deliver this week? e - Sure. It's YS-RS. And we'd like 40. I work for an international company. Our h Castell & Co. And can you tell me the product is in Sweden - - code, please? that's where the management team works. Our reos work from 30 2 2 putthe words in italics in the correct order to continue the conversation from 1. 1-.A but / in stock / I'm / don't / sorry / we / the YS-RS /haae We can deliver on zaround the world, but we only have six / check / can lor our stock. Is it $5.35 for one? / your / lMat's We make the products in the Far East - our please? mal.n( \" are in China, but our B lt's 97 Light Avenue, Baltimore MD 21202. where we develop new products. A Sorry. again / you / that / Can / say 3 tvtut\"h the words from 2 to definitions 1-5. 4 please? 1 We make our products here. B 97 Light Avenue, Baltimore MD21202. A Thanks. We'lI deliver to that address on Monday. 2 This is where we test the products and do research s-,B Great. email / Can / my / order / confirm / by / you and development. please? 3 \\Atrhen our sales reps aren't with a customer, they A Of course. email address / giae / Can / ms l you / your work here. 6 please? 4 The Management Department of the company B Yes. It's Phillipa underscore Wainwright at castellco works here. dot com. 5 We deliver the products to customers from this -,A that / say / you / slowly / more / Can location. 7 please? B Sure. It's Phillipa underscore Wainwright at castellco dot com. A Thanks. I'll send an email to confirm your order. B Thanks very much. A for / Thanks / order / your 8 3 Choo\"\" the correct answer, a or b. 1 Ma-,MHWell.oC. aCnanI help you? I order two laptops, please? b Can you tell me your name, please? 2 Can you give me the prices, please? a Can you spell that? b Yes, of course. 3 Can you confirm by email, please? a Sure, can you give me your email address? b Can you speak more slowly? 4 My name's Wiktoria Poslavski. a Sure, that's right. b Can you spell that, please? 5 My phone number's 08392739. a I'm sorry, but we don't have that in stock. b Can you speak more slowly, please?

Language at work 2 Complete the email vnthsome/any or alan. Dear Brioni, There are Our visitors arrive on Thursday. Please check there is / there isn't + singular noun we have everything ready. There's a t'actory in Beijing. FOOD: 1- 2- drinks in the meeting There isn't an ffice in At'ricn. There are biscuits? There there are f there aren't + plural noun room -3a-re there aren't There arcfactories all oaer the roorld. there is sandwiches for lunch, but There aren't any offices in Asia and Europe. restaurant near the office. Questions: 5-MEETING ROOMS: video projector and Invert is /are and there. There's Is there n factory in America? pens and paper. Tishne'rte8is-n't Are there offices in Croatia? laptop and there Short answers: wireless connection Don't repeat the subject. Are there e- parking s1p0ac-es in the A Is there an office in Bahrain? car There are B Yes, there is. park for them? A Are there a lot of employees? B No, there aren't. pack about the company at Reception Thanks, Some/any lJse somef any with plural nouns. J Use some in positive sentences. 3 fi\"t (/) the correct sentence, a or b. L a There are three factories in Europe and one There are some products in the distribution centre. in Asia. Use any in negative sentences and questions. b There's three factories in Europe and one 1 Read the information and complete the questions in Asia. and answers l--7. 2 a There aren't any sales reps in China. In Cairo Conference Near to Cairo b There are any sales reps in China. and Exhibition Centre Conference and Exhibition Centre 3 a There are some managers in the technical centre 1,200 parking spaces Chinese garden Shops and some in head office. 3 large meeting rooms Restaurants Banks b There is some managers in the technical centre ::.elSEE and some in head office. Airport 4 a There isn't some distribution centre in the UK. b There isn't a distribution centre in the UK. 1 Are there any restaurants in the Conference 5 a There isn't any sales office in Dubai. Centre? Yes, b There isn't a sales office in Dubai. 2 Are there any shops in the Conference Centre? 5 a Are there a computer programmer here? b Are there any computer programmers here? hotels near the Conference Centre? 7 a Is there a receptionist in the technical centre? 4 Is there a bank in the Conference Centre? Yes, there are. meeting rooms? b Is there a receptionist in the technical centre? 6 oarkins soaces? 7 Is there an airport near the Conference Centre? Yes, there is. 8 a Is there a car park at the distribution centre? Yes, there isn't. b Is there a car park at the distribution centre? No, there isn't.

Working with words Business communication 1 Complete the sentences with words from the list. 1 Complete the missing words in the four battery contact select username conversations. password button mobile A Can you 1 m- a h_? 1 Key in the phone number and press the green 2 First, an account to send the money put these photos onto CD-ROM. I'm 3t copy them for Bob. Can you from. 3 Your for the website is the same as your email address. 4 A Can I recharge my phone here? B Sure, there's a power point over there. 5 You aren't in mv list. Can vou tell me C Let me see. E DovouTw your phone number, please? ah 6 You can use someone's phone number to send ? money with banking. I don't 7 Do vou know the Wi-fi to eet Intemet know how to log on. access in the hotel room? G I'm trying to download a document. 2 Match 1-6 to a-f to make sentences. H Can leh-? p 1 To besin. click G 1oy-, 2 lt's easv to access oh, 3 I can't los 4 How do I link H Click on that icon and ... 5 To start, downlo-ad 6 You need to resister- 2 putthe conversations in the correct order. a in to my emails. A b my phone to my laptop? c your device to use mobile banking. a Sure. d the app to your smartphone or tablet. b - I've got a problem. I'm trying to book a flight e your bank account on your mobile phone. - on the lrternet, but it doesn't work. f on'start'. c Tohn. can vou helo me? d Yes, but I don't know how to enter it. 3 gros+eu+ one noun initalicswhich you cannot use e - Do you have a username for the website? f - Click here, then key it in. with the verb in bold. B- 1 I need to charge rny battery / laptop / screen / a _ That would be good. /smartphone /tablet depice. b Vl/hat's the problem? c How do I print this document? 2 /I can't access the lnternet / my username d Let me see ... /my emails my bank account / our website. e _- Are you OK, Galina? Do you want a hand? 3 I want to send Wi-fi / monsy / a text message / 3 Underline the correct responses initalics. payment / an SMS. 1 A Do you want a hand? /B That wouldbe good. Yes, of course. 4 Press thebutton / your account / 'confirm'. 2 A Can you give me a hand? /5 Please key in your username / your order number B Yes,please. / Sure. 3 A Can you help me? your deuice / your password. B /Yes, of course. That would be good. 4 A Canlhelp? /B Yes,ofcourse. Yes,please.

Language at work 1 fne chart shows the number of days the employees GRA were late for work last month. Complete the sentences about the employees with the words Adverbs of frequency from the list. Form 25 The adverb of frequency goes before the main verb I neoer work 10 hours a day. Paul Vincenz Zoran Rafael Sandra Randa He always takes a break. sometimes neoer rarely akoays usually often The adverb of frequency goes after the verb be. I qm neaer late. 1 Paul is late for work. He is always late . You are sometimes sick. 2 Sandra is late for work. Use 3 Zoranis late for work To describe how regularly someone does something. 4 Vincenz is late for work. neaer rarely sometimes often usr.nlly always 5 Randa is late for work. 0% 50% 6 Rafael is late for work. Questions (present si mple) Form 2 put the words- in italics in the correct order. Question word + do /does + subject + verb phrase. 1 She / break / takes / akaays / a IMo do you work for? What does she do? - at 10 00. lMere do they liue? 2 We're / sick / rarela See also Practice file 2 for other question forms in 3 They / neaer / seaen / days / work the present simple. a week. Meaning A I / off / take / usually / Friday To ask about: 5 We / finish / work / sometimes The waylmethod 5 He's / Iate / for / work / often How do you trauel to work? By train. 3 tvtatch questions 1-6 to answers a-f. People/a company you work for Who does she zoork for? Philips. 1 Vl/hen do you have lunch? _ General information lMat do they do? They sell electronics. Frequency How often does he take a holiday? Once a year. A place Where do you zuork? ln Singapore. The reason Why do they like the company? The pay is aery good. Atime When da zue start work? At 8.00 a.m. 2 How often do you go to work by train? 3 What does your company do? - 4 Who do you work with? - 5 Where do you take a brea-k? 6 \\a/hy do you Like your iob? - a I usually go to the canteen fo-r a coffee. b At 12.00. c It's very interesting. d Never, I always drive. e I have three colleagues in my team. f It develops software. 93

Working with words Business communication 1 Underline the correct words in italics to complete 1 Complete the conversations with expressions from the sentences. the lists. 1 We receive a letter / an imtoice every month for the A products we buy. to toYou need I'll speak There are some problems with 2 When we send a customer his order, we always That would be great explain the situation /include a deliaery note business card. 4l the equipment and the 3 We print ahard copy / CV of every order we products aren't ready for the Polish order. Can you receive. help? contact the customer 4 When I want a new job, I send my business card / 32 CV to companies that interest me. and 3-. 5 When I meet people in my job, we usually /exchange business cqrds order forms. A OK. the service engineers. g+ 6 We send a hard copy / an order forrz with our 4s brochure to all new customers. B 7 \\A/hen I take a taxi,Ipay, then ask for aletter / We did, but l'll call toYou need for your help receipt for my company. No problem We can't l'll explain 8 If you are interested in working for our company, please fill in our online application form / contract. 4e find the invoice for 2 Complete the email with words from the list. Delaney & Co. They want a special price. saae print receiae open send forward g7 call ]erury in the Accounts Department. 48 she wasn't in the To: [email protected] office. thp customer then. Do From : Ti ler.maci [email protected] gl Subject: Organizing paperwork / they normally have a special price? PC problems! 10A No, not usually. the situation. Hello Jos6, B OK. A That's great. Thanks a lot 11 There are a few lT problems in our office Blz today, so can you do me a favour? 2 Complete the expressions and find the hidden Can you 1- a hard copy of the messa8e. report from the meeting and give it to A2m-tahndea? I also need a copy - can you 1 Wen__ to fix the probiem. document to 2 Don'tw the situation. me in your next 3 I'lle-____ email? 4 That would be e Also, I can't 3- our customer correspondence folder. lf you can, please + the order forms in this folder. 5-Can you 5 We've got a ____--withtheorder. me the invoice from 5 I',ll c - - the customer now. Bertrands so I have their contact details, 7 Wec_ _ deliver in time. 8 We changed the software, but it d please? _ _ _ work. 9 I'11 let you know as soon as I Finally, can you call me when yo u6. this email? I don't know if my email is working! Thanks, T I 3 gress-eu+ the verb in 1-4 that doesn't match the noun in bold. 1 receive / attach / print anemail 2 receive / prrnt / open a business card 3 forward / prtnt / receive a hard copy 4 open / save / prtnt a folder 94

Language at work 1 Underline the correct words in italics to complete Past simple: be the conversation. Form A How lwas f were the meeting? Positive: Subject + zuasfzuere ... B I don't know, I 2wasn't / weren't there. I 3was f were I/IIe/She/It was at the presentation. on holiday, but ]ohn emailed me the notes from the YouftVefthey were at the presentntion. meeting. ltawas / wereverylongt Negative: Subject + was not f were not ... A I'm gladlswere / was off sick then! Remi and Arura I/HelShefit'utasn't in the office. 6were / was also away. They Tutere f was or.a skiing You/YVefThey weren't in the ffice. holiday, but there swasn't / weren't any snow! fQuestions: (Question word*) + was /were /wasn't 2 putthe words in 1-5 in the correct order to make ? zoeren't + subject...? questions, then match them to answers a-e. Was she in the ffice? Why weren't you at work? 1 they,/ weren't / why / the / at / meeting Past simple: regular verbs 2 interesting / was / it Form 3 questions / were / many / there Positive: Subject + verb + -ed ... 4 was / last / your / when / business trip I worked for Vodafone. Thetl talked about branding. 5 at / who / the / meetin1 / was Negative: Subject + did not / didn't + verb ... a Yes, it was. b LastFriday. They didn't like the presentatiorr. c They were in Los Angeles. You did not ask any questions. d Max and Yolanda. Questions: (Question word*) + did /didn't + subiect + e No, there weren't. verb...? Did she work for Unilezter? 3 Complete the text with the past simple form of the When did you leaoe your last job? Short answers: Don't repeat the main verb. verbs in brackets. A Did slrc workfor Unileaer? B Yes, she did. Report: Seminar Hotel Booking *See Practice file 4 for question words. 2-(call) (decide) to useTravel lnn. I Spelling Most regular verbs: verb + -ed to ask for a special price and they a-(email) me back to say it start 4 started 5-(not be) possible. We again and 5- (not contact) them Verbs ending in -e: verb + -d (try) another hotel. Two days +decide decided latet we 1 an email from Travel Verbs ending in consonant-vowel-consonant: double 8-lnn. They the last letter + -ed (be) sorry about the prices and e- 10-(offer) us a 10% discount. I stoP -t stoPPed (book) the-m(reeetcineg irvooem)immediately and they Verbs ending irr consonant + -y: replace -y with -ied (confirm) this in writing. 11- lt 12- trY + SY;t4 (be) exactly (want). Use To talk about a finished action in the past. We usually 4 tvtake questions in the past simple using the know when the action/event happened or didn't happen. prompts. I was at the meeting last zoeek. 1 \\A/hen / you / start work? I receioed yoLu' message yesterday. Yotr didn't send me tlrc doctmrcnt. 2 \\zVhere / she / go on holiday? To ask when an action in the past took place. When did the conference start? 3 Why / you / not email / me? 4 How / you / contact her? 5 \\A/ho / they / speakto? 6 Why / we / not call / trim?

Working with words Business communication 1 tvtatch 1-6 to a-f to make questions and sentences. 1 Underline the correct expressions in italics to l- Are vou 2 I like to comment _ complete the conversation. 3 You can build 4 I want to conne-ct _ A Hello, I'm Rachel. lCan I join you? / Can I hetp you? 5 You can search /B 2Yes, of course. No, I don't. A 3l hear you work for / ls this your first time at the 6 Whv don't vou i-oin congress? a for the HR Manager's profile. b a network of useful contacts. /B No, I was here last year. awhat do you think of it? c on Linkedln? d a professional group? Please take a seat. e on interesting posts. f with old friends from school. A It's really interesting and nice to meet new people. 2 Complete the conversation with the words from 2 eress-ert the extra word in each expression in the list. italics. posts bio on follows networking A Hi, I'm Mia Pieczek from Slovakia.llhear you do add tweets search A Are vou 1 workfor Motorola. Twitter? B No, I don't have time for social 2-. B zYes, that's is right. A You're my customer in Slovakial3Woutd you like get easy to join and fast to use. You just write another cffie? your 3 everyone knows who you are. B 4No, you're thanks. I'm fine. Then you can send 4 A OK. Well, I'd like one, so I'11 ssee me you later. B Yes. 6Nice to talking to you. B \\A/hat are they? on other social 3 put the words in the correct order to make A Short messases - like s questions and sentences. networks - but you can only use a maximum of 140 characters. That's why it's fast! l join/can/you/I B And who reads my tweets? 2 you / hear / I / for / KPMC / work A fAornpveoopnleeawnhd o86 vou. You can 7 3 something / get / can / you / I them to the list of people 4 you / think / exhibition / what / of / t]ne / do you are following. 5 me / please / excuse B Mmm. I'mnot sure ... 3 gress-eu+ one noun initalicswhich you cannot use with the social media verb in bold. t You can join a conaersation / profile / group / social network. 2 You can update your status / chat / bio / profile. 3 You can add a status / link / friend f comment. 4 You can like apost / page / search / photo. 5 You can share aphoto / post / link / friend.

Language at work 2 Complete the email using the past simple form of the verbs in brackets. verbs Many verbs are irregular Hi Timo, simple. l'm back from the trip. lt was great. We go + went Business Class! Julio 2 meet) us at haae hsd the airport when we arrived. We q-take took 4-(spend) two weeks visiting customers, which For how to form sentences and questions in the was very interesting. Then we simple, see Practice file 5 on page 95. 6-(have) a short holiday and 5 (not see) some sightseeing. We Time expressions 8-Heike unfortunately (leave) Use time expressions to say when something before she (come) back from her happened in the past. holiday. last night four years ago Anyway, can you tell me what happened in last Tuesday in 2008 the company in the last three weeks? last rueek on 26th lnnuary Thanks, yesterday wlrcn I was in lapan Clio two days ago Time expressions are usually at the end of the sentence. 3 Look at the diary. Complete the sentences using the I left nty job in 2007. past simple and the time expressions from the list. I fleu to Milan yesterday. Today is Wednesday 11th. We didtt't finish the report last week. Time expressions can go at the beginning of the Iast Thursday yesterday last night sentence to give it more importance. agoa week two days ago Yesterday I was so busy, I didn't haae abreak. l- Match verbs 1-10 to their past simple forms a-j. IUES 1O Me*Jakob for lunch bp.n.seethe nettBondfilm Board to Warsaw a presentation to the 3I Warsaw Jakob for lunch -. the new Bond film

Working with words Business communication 1 TACdehhopimmsaeiprstdlmem2teeyn-ttdhehetpehaletpersttxmettaeowmn4itt.ah-nWdtheoeh*1ec-3oprr-roceducuostcutootrsmp.wteiWoor rneokr.t(deaOel,lrubsr.or c). 1 Who says these expressions? Write caller (C) or receiver (R). 1 Can she call me back? coI ur6dse-torsm.theIerssin-avbootihcueet snfienawraenpccroiaorldreuscicdttesa:nwidnhTveonicewsearnedcepivaeyment. 2 Can I take a message? - 3 My number is 759 3810-. _ 4 Can I have a contact number? Dabeopuatrtpmroebnlet m8s- with payment. The -Lcougsisttoicms ers 5 Could I leave a message? - orrt work. They deliver the orders to 6 I'd like to speak to Lena-M-aria, please. 7 l'm sorry, but he isn't here today. the customers. - 8 I'll give him your message. - 1 a develop a deal with b contact 2 Complete the conversation wi-th the questions from deal with c develop the list. promote is responsible for a support Can I take a messageT Can I haue a contact number? contacts b am responsible for c check Can she call me back? So that's 0747 58360? checks a contact b promote ls Galina there, please? develops c am responsible for promotes a checks A ]ocelyn speaking. Can I help you? organizes b supports develop c develops B Hi.l promote organize A I'm sorry but she isn't available. 2 B Yes, please. I'm calling about our order. 2 Complete the crossword with the names of A Sure. 4- departments. B Yes, lt's 07747 58360. The name's Tiernan. B No,lt's077 - double 7. 3 prrt the words initalics in the correct order to complete the conversation. A ADAC. Good morning. B Hello. Could / I / to / speak Adira Chen, please? f. is responsible for deliveries (9 letters) A Sure. 2 makes the products (10 letters) B My name's Vrajkishore Kundu and my number 3 deals with questions and problems from customers: is0827438573. Can / back / call / me / she Customer (8 letters) as soon as possible? A So that's Mr Kundu, phone number 0827438573 that 5 4 promotes the company's products (9 letters) 5 develoos new products: and Development (8 letters) 6 is responsible for the money in the company (7 letters) 7 deals with the employees: Resources (5 letters) 8 is responsible for the computer network: Information